I usually dont like other people touching my car but when its a stand up group of guys like Carl and his boys I cant recommend them enough. I got rear ended a month ago and they were by far the best part of the repair process. I had to daily drive my car still before the repairs and they fixed my tailpipe enough so that I could drive it prior to getting the car fixed, all at an excellent price.Thank you guys!!

Will definitely go back again. Carl was super kind and honest. Originally just went since it’s close to work and I could just drop off my car and walk to work. Plus they didn’t leave my car dirty like other shops have.

What a Great experience - Carl was awesome! Very friendly and knowledgeable - very professional and talked me through what needed to be done. It is a wonderful experience when you can trust people to give you great advice. Highly recommend it - Ask for Carl!

Manager Carl is a very honest man, and I come here knowing that he will take care of my car, but also treat me well. Highly recommended

Absolutely recommend this business, very honest, ladies pay attention this is your place if you know nothing about cars.

I have used Merlins for years and can not say enough about how much I appreciate the fantastic service they provide. My car is my baby and they take very good care of it. Mo and his crew are honest, trustworthy, fair and knowledgeable. They have gone above and beyond for me on many occasions and for that, I am forever grateful. For me, its like visiting old friends when I bring my car in. I enjoy talking with them and learn a few things as well. I highly recommend them and will never take my car anywhere else.

Nice. Carl was honest with me and didnt try to take me to the cleaners!

These guys are truly the best. Its rare to find an honest mechanic. I took my SUV to a dealer for an exhaust issue and was told it would cost $1400. The Merlins team in Wheaton diagnosed the issue and were able to fix the problem for a fraction of the cost. Knowledgeable, honest and professional, what more would you want in a mechanic?? I will definitely be coming back here !!!!

Awesome and honest staff/ownership make this a great place to go to for dealer quality service at reasonable prices. Highly recommended! This is my go-to spot now.

Very satisfied, as usual! Always pleasant, kind and patient . Explained everything. No bad surprises

Great job at some custom exhaust.

Great management! Excellent customer service.

Mo Patel cares about his customers. Quality work. The mechanics go the extra mile and have knowledge of various cars.

Love Merlin! They are so friendly every time and give you HONEST facts of what needs to be done with your car!!! This will forever be where I take my car when I need work done!

Moe and his team were great. He’ll give you his honest opinion and real expectations. These bad reviews about long wait times were not important to me, because people need to realize that when it comes to servicing, times may vary. I’m more into the quality and the customer service which they have exceeded at. Thanks guys, I’ll be back!

Professional, friendly, honest service. Our car died in their lot. Mitchell diagnosed the issue, replaced the battery, and called well-ahead of the estimated time. A refreshing experience when we needed one most. Thats how to win loyalty. You won ours.

Been using this location for many years. Change of management (1-2 years ago?) was a vast improvement. Its difficult for a shop to meet my expectations for recommendations of service without making me feel like theyre just farming me for money, but this new management manages to walk that line very well. I dont leave here feeling like Ive been talked into unnecessary service, yet I trust them to identify important issues.Theyve always been on time or early with my service estimates, and seem to care about saving me money where they can (Ex: lug bolt was damaged and I agreed to labor quote that involved removing a bunch of stuff to get to it. When I picked up, they admitted to being able to access and replace without quoted disassembly and had already taken that labor off my bill).Feels great to have a place I can trust with my car.

Just moved in the area and have been going to Merlins for a while now. Mitchell was great and patient to take the time and explain situations with the car. Thanks again for being kind and educating! Will be coming back for all my oil changes! Thanks again, Mitchell!

These guys are awesome! Caring, friendly and professional! I don’t go anywhere else. Been going here for years and will keep doing so. Moe and Mitch are wonderful, I can’t stress that enough.

While my Oil Expert John was checking a filter, he discovered five twenty dollar bills that i had put in the glove box but somehow slipped BEHIND the glove box and were in some sort of in between space.I would have never known the cash was behind there.He was honest and kind enough to return my lost loot to me.The manager Mitchell is also super kickass.This Merlin location has been my go to through many vehicles over the years and i have always had a great experience.Today solidified that Merlin on Main Street Wheaton is number one!!!!!

This place is awesome. Shout out to Johnathan who recommend me to his shop to fix my car that wasnt starting. They got in the next day and fixed the problem. Mo informed me on what was wrong and he made it simple and easy to understand. They were upfront, professional, and awesome. Highly recommend!

Great place. Very knowledgeable people. Fast and easy service.

This is A FIVE star shop!!! Mike and Mo run a class business fixing my troubled brakes in one day and stayed past closing so I could retrieve my car for work for the following day. Thats on top of a very fare price for work and parts provided. Will use their services again without a doubt.

The employees here always go above and beyond when I need work on my car, and they never make me feel less for not knowing much about cars. Moe even kept the shop open late so I could pick up my car after work. Highly recommend!

Awesome service Mo and Kim very knowledgeable, no sell pressure, genuinely concerned for the customer.

Did some work to my car (timing set and oil pump)then discovered a very bad smell coming from my car after driving a few days.After I took it to them, they did there inspection they found I had a clogged cat on the one side.when I got it back it was not making the smell and the car war overall better.very nice people and did a very professional job when putting it all together.I did not give this a full 5 stars because of the price which was 2k for cats on both sides(one was internally broken I guess,I didn’t even notice).Now that did feel a bit high,especially since looking around I can find one for one side for about $200.

I’m new to the area and needed an oil change. I went to this location based on a recommendation and I couldn’t of been happier. Mo is absolutely amazing! Not only was my car finished in an appropriate amount of time, he went out of his way to do some research on something he was concerned about and gave me all the information I needed to make my own decision going forward. I will continue going to this location and will recommend them to anyone who asks.

Front desk guy totally nice and funny, appreciated no upsell attempts. Fast service

These guys are the best. I just needed a wear sensor because of damage. They saved me a lot of money. Highly professional. And great guys. Completely earned my trust.

My family and I were on our way out of town to go on vacation, but first we had to stop and get our oil and head to an orthodontist appointment before we left town. We scheduled our appointment at 10:30 AM, when scheduling it we asked them if we would have ample amount of time to make it to a orthodontist appointment at 11:30. We only needed to have our oil changed. We showed up early for the appointment. We set up the oil change. Selecting the type of oil change we needed. We needed the full synthetic oil change for our vehicle. They asked us if we wanted to have a tire rotation as it was included in the cost. We can question them if our vehicle would have time to be finished in ample amount of time as the appointment was only six minutes away from this location. We agreed that if they didn’t have the time that it was fine we were just pay for the oil change. We were told that we absolutely had time To get the oil changed and the tire rotation plenty of time we were told. We left our number with them and walked across the street to Ace Hardware. at about 1108 we showed back up. The car was still up in the air. We figured maybe they were wrapping things up. At about 1115 1120 I asked the lady behind the desk if she had any idea what was going on. She told us two more minutes. I said OK again assuming things were being wrapped up. At about 1125 I questioned her her. She said that they were working on it. I asked her where they were at on it she said that there was no oil filter on it and there was no oil in the car. So at this point essentially an hour in the only thing that the mechanic has managed to do is pull the oil plug after putting it up in the air and fill out the sheet of paper telling us that everything was fine on our car essentially. There is absolutely no excuse for this. I have grown up around cars and changed my oil many times. Even in my own garage has it not taken me over an hour. We did this as we have recently moved, and this is a new car. We don’t have the tools to do anything right now.I asked him again what was going on I was told two minutes again. I told her that I was told two minutes 20 minutes ago we have now missed our orthodontist appointment. 20 minutes after the fact we still don’t have an oil filter and we don’t have oil in the car. I drove away and on the highway we realized the car is now shaking. So when they rotated Art tires something is either off balance now or they didn’t get them on appropriately. We are going to have to check that. We went on our vacation and downThe highway we realized the oil light is still on. I don’t know if we’re low on oil as he was rushing at the end? If there’s an oil pressure issue? Or if he just simply didn’t reset it. At the end of the day I would’ve appreciated some honesty coming from the staff. I would appreciated being told that we were running late because they didn’t plan ahead of time I was told that the person that did it was a new employee and was a little bit slower and they should’ve put a season mechanic on it that could’ve accomplished it quicker. But I would’ve really appreciated honesty about what was going on. By The time we were finding out that they were not going to be able to deliver what they had promised I was unable to even order an Uber to get my child to her emergency orthodontist appointment as we were leaving for Vacation and she had some issues. Had we known all this we wouldn’t have scheduled or stopped to get our oil changed. At the end of the day they need to show some more professionalism, honesty, time management skills, as well as forethought. If they can’t deliver, don’t make appointments.

Every time I come here for an oil change, the staff is always very professional and helpful! I came in today for an oil change and left with a new battery too. Thanks for the laughs and tv show recommendations Mitch & Mo!

The real car experts! Always able to service our vehicle quickly when needed and go above and beyond to make sure everything is in check for our next road trip! Recommended!

Scheduled an 1130 oil change and got in early. Fortunately I was serviced promptly and the work was completed within the time stated. They even took me to the car and showed me some of the things I should address on the vehicle. No pressure sales, just felt like some honest feedback. Will definitely return.

I received amazingly great customer service from the time I entered the shop until I left. Mo and Peter were really helpful. The best part was they helped find a noise my SUV was doing for some time now. I had previously taken it to 2 different Ford dealerships in hopes they would find and fix the problem but failed to do so. Helped save me as much money as possible on my bill and my SUV drives much smoother than before. I am a new loyal customer and highly recommend other people to have their vehicles serviced there!

Theyre great my whole family get there cars worked on. Very fair and honest Moe the owner is one of the nicest people you will meet

I highly recommend this Merlin. Moe and Dennis have repeatedly given our 4 vehicles great service over the past year since they started at this shop. Moe is a great manager. He makes accurate estimates of how long a repair will take, and works with us to schedule the repair for a time that is convenient for us. They have done maintenance & repair work for us at a reasonable price. They are honest men, and they wont rip you off. They have frequently given us a shuttle ride home and back for repairs that take a while.

I cannot recall a better retail experience i have had in recent years. Mo at the front desk was absolutely incredible and fun to talk to. Zero pressure, quick service, and no judgment at my lack of mechanic skills! Absolutely love this place and will take my car to this location going forward. Thank you for your fantastic work and attention to detail!

Excellent customer service! Dennis at the front desk was friendly, helpful and informative. Their prices for brake pads replacement was the cheapest when compared to other places. Will definitely be returning again for any future vehicle issues.

This is A FIVE star shop!!! Mike and Mo run a class business fixing my troubled brakes in one day and stayed past closing so I could retrieve my car for work for the following day. Thats on top of a very fare price for work and parts provided. Will use their services again without a doubt.

Very honest, and expect quality service.

Great team to work with

Absolutely go here! Best experience I’ve ever had at a mechanic shop. The owner and his family are the NICEST people I’ve ever met. Dennis the manager at this location is above and beyond customer service. Thank you for fixing my car and making me feel truly cared for. I will be taking my cars here and only here for now on.

We had a terrible time with the autoshop. My husband went in for an oil change and some tire work. 1. They messed up the original bill and overcharged us, so we had to be refunded. 2. They messed up his tire pressure sensors and now instead of one sort of broken, we have a brand new working one and a broken one that wasn’t broken when we took it in. 3. His car is leaking oil now! (Which somehow they didn’t catch when we took it in a second time to have them double check the tire pressure sensors.)Rather than going in a third time, we are going somewhere else to have all the work double checked. We’ll never be back.

Got my oil changed and brake line fixed. They were very quick about it and the man working the front desk was so nice! Very personable and kind!

Very friendly, courteous and professional staff. The waiting room and shop area was very clean. Went there to get my exhaust system swapped out. (The old exhaust was purchased online but was being replaced under warranty . I brought in the replacement system that was shipped to me) The work was completed quickly, and I was asked to make sure I was happy with the alignment of the exhaust tips. Since it was a warranty swap, they even boxed up the old system for me. I havent had a chance to have any other services done, but will definitely keep this shop in mind when I do!

I usually do all my own work on my car, but I was really busy and needed an oil change. Several months later I went to change the oil myself. I discovered that they had done everything properly. Including not over torquing the drain plug and filter. Don’t take your car to a quick lube place, take it here.

Great service. Very nice people and family. Great prices as well. We will come to this place all the time now. Had to find a good auto shop where you feel this good walking out.

This shop seems like a great option for an oil change or other quick fix, but they were unable to help me with my check engine light. Mo and the other gentleman at this location were very kind, but at the end of the day were unable to fix the problem. They gave me as much information as they could, but they quoted around $1,000-$1,500 to fix it as they were unsure of how to address the codes from the diagnostic. I took it to a dealership two days later and the final bill, new diagnostic and all, was $500. I didn’t tell them any of the information Merlin had provided me, but they found the same codes and immediately knew what action to take. I appreciated how Mo was upfront with the possible price of the repair, but I was caught off guard when questioned about my investment in the car. I think this shop could be a great budget-friendly option for simpler maintenance, but I would not recommend for more complicated work (especially if it involves sensors or diagnosing a problem from the car computer codes).

Great place! Used to go to Jiffy Lube, but just moved to the area and went in today for an oil change. They did it without an appointment which was super convenient. Service was excellent...they even offered coffee while waiting! Also, they are way cheaper than any place Ive ever gone to!

I had my 19 old daughter take my vehicle to Merlin for a oil change. All went well we thought until later as she was driving the car it began to over heat. She pulled over and waited until my husband could come see what the problem was. After looking at everything in the engine he realized that there was no antifreeze. He got antifreeze to put in the radiator and that’s when he realized that the guys at merlin never screwed the cap back on the radiator. It was just placed there and that caused the anti freeze to spill onto the engine causing it to over heat. I will never again have any of my vehicles serviced at a Merlin. I guess you get what you pay for. I would rather spend more knowing that my car is being properly serviced. What a joke!

Great customer service. Willing to install customer supplied parts. No hassle over the phone. Definitely recommending you guys.

I go here everytime for my car service needs. They are always quick, especially if you make an appointment. They keep you informed on cost. Everyone is always friendly!

We recently discovered this gem of repair place in Wheaton. The staff is beyond helpful and polite. Not only are the prices reasonable, the follow through and personal service is wonderful. Would refer these wonderful people to anyone.

I was in town visiting family over the Thanksgiving weekend and my vehicle progressively started making noise after our long haul. I spoke with GM on the phone and he happily answered and assured me that they could have it looked at same day. I brought it in and spoke with David the Service Manager who was not only extremely competent, but professional and understanding of my situation. I was given very reasonable expectations given the circumstances and they exceeded those expectations by having my vehicle diagnosed and serviced same day. Price was very fair and work was completed right the first time. Even with my automotive background I was overly impressed with the cleanliness of the facility, professionalism of staff, and the quality of work that was preformed. Could not be happier!

Great service

Was a pleasure to take a my car to gets its oil change and have a very nice owner that doesn’t push more services on you and if there was something he found that should be addressed he brought you out to look at it and will help give you the best price to fix it between coupons and other avenues highly recommend!

I took my car in on Tuesday for an oil change and to have vibrating brakes checked out. They took me into the garage and showed me what was wrong with the car, called Enterprise for me and arranged a rental for the day. When I picked my car up on Wednesday, the vibrating brakes were worse, so I took it back early on Thursday. I was really upset because they had been so friendly and helpful the day before and I felt taken advantage of, especially after reading the negative reviews online. Dave seemed sincerely apologetic and got the correct part (my steering column) fixed the same day. The General Manager drove all the way out to my home, which is about 45 minutes from the garage, to pick me up himself after the repair was finished, and they didnt charge me for the second repair they had to do. Dave had the old part from my car on hand and, again, showed me what had been going on.Ive never felt so comfortable at a car repair place. We all know car maintenance people like to take advantage of us, but I didnt feel this was the case at all at this location. All of the mechanics I saw were clean cut and professional, and seemed to actually care about me and my car instead of just their bottom line. I doubt Ill ever go to another location as long as Marcelo is the General Manager.

Great service. Not pushy

Though I had been a regular customer at this location for years, an employee last year swindled me $2000 worth of repairs that I didnt necessarily need, and now Im continuing to pay it off through a loan agency (which has built interest) over a year later. Those repairs were taking advantage of me. I will never go to this Merlin again.

Very friendly, and they take the time to explain what is going on with your car. I would definitely recommend this place.

Very professional. They visually show you the issue and explain costs before so no unexpected charges occur. I would recommend.

Jonathan was wonderful. Very helpful

I had posted before, detailing some rather significant problems with the former management. After the company changed hands, the new management seems to be responsible and conscientious. My experience with Merlin has vastly improved.

Place is reasonable and did good job on my car repair.

Have only had great service here

Went in for an oil change, and a few other services. They did not put on the correct oil plug nor fasten it properly, didnt stand behind their work no ownership whatsoever

Used to go somewhere else, but wanted to change it up and was very satisfied with Merlin. Great service and very informative with regards to my car.

Very nice people to do business with

Best experience I’ve ever had at a mechanic shop any problems about the vehicle go here we are trust them to Mr dinnes his the best manager ever.

Great experience; Dennis, the service manager, was very helpful and accommodating.

Great

Customer Service is not that great and I like they make up issues with your vehicle to get extra money out of you

I went in there because I had a plastic bag that blew in front of me on the highway and got stuck in my front left wheel and in the brake.I get to Merlin as a first time customer just to have them remove the bag. Not for a brake service or multi-point inspection. I figured it would go on the lift and be a $10 charge MAXIMUM.The manager wanted to charge me $65 because that is half of a full brake service. I thought this was ridiculous and after I looked over it, he immediately came down to $40. This was not a brake service, I just wanted the bag removed. The mechanic spent 5 minutes taking off the brake, removing the pieces of plastic bag, and the job was done. That was all I needed. After asking the manager to come down in price, I was still charged $35. A lot of money for putting a car on a lift and removing a plastic bag from the brake.I know that mechanics will always try to rip you off, but I would avoid this place. Anybody who asks $65 to put a car on a lift for 10 minutes is a joke.

I needed major work done to my car they spent time looking for ways to bring the price down and did the job in 2 days. This is how you build brand loyalty!

Great people! Great service!

My second time here first experience wasn’t the best but went back and they did a very great job and I will be back there for oil change and recommend

Friendly and extremely helpful staff!

It is good for oil changes and the basics

Price is Right. Examined for further work without asking

Real professionals & good prices.

Great shop

Great service