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AutoZone Auto Parts
3320 N Rock Rd, Wichita, KS 67226, United States
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AutoZone Auto Parts
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Review №1

Purchased a brand new battery here. They told me it was good. It had no charge. Wouldnt help after the fact. Go somewhere else.

Ma
Review №2

Just left Autozone, great service! Angel was so helpful! Very individualized care. Thanks!

JA
Review №3

David is the best !!! The guy cares about his customer so much and is it a valuable asset to Autozone. Give the man a raise

Ca
Review №4

Amazing service today, issue dealt with ease by Cody(amazing guy deserves the best in the world) I had a battery issue and needed it checked, turns out it was dead and the employee had changed the core for me since I had a warranty i was unaware of! Thank you again cody. Youve so much saved me tons of money and stress.

Sh
Review №5

Good customer service. I see smiling and enthusiastic faces every time I walk in there. They have lifetime warranty on most parts and is worth paying an extra dollar for that any day. Just some quick tips: They do change batteries, wiper blades, air filters, diagnose check engine lights, alternators and starters. Please dont abuse the services they offer by asking them to replace a battery that you just purchased at Walmart. Also, AutoZone will not test/replace batteries during rain due to safety issues. You do not want to mix electricity and water (common sense). They will not clear codes, its against their company policy.

Pa
Review №6

Friendly and Fast Service!💖👍

Ra
Review №7

Friendly fast and reliable service. The staff is knowledgeable and can help with most issues or inquiries. For quick basic auto repair needs on the fly theres no better place than Autozone.

Ju
Review №8

I looove me some AutoZone! Has to buy someone some more blinker fluid and grabbed me more knick knacks for my Jeep Laredo. AutoZone is definitely one of my favorite stores!👍👍😊😊

Ap
Review №9

Was looking for a light to add to my front seat. Found it here. Price was good!

tr
Review №10

Was helpful had exactly what I needed at good price staff was knowledgeable and friendly

Dy
Review №11

Some of the staff really know their stuff, other workers dont. Really expensive prices for parts, but if you need to have a part right away its convenient. They also have super questionable tuning parts: Fake hood scoops, vents and underglow, along with tinny sounding performance mufflers.

Mi
Review №12

Reps are always helpful.

Ca
Review №13

Armon did an incredible job. Best customer service, advice, and overall customer service I’ve had in a long time. Need more people like him.

Sc
Review №14

Good parts and people. Some service can be slow.

Ch
Review №15

Great customer service. Thanks again.

Mi
Review №16

Superior service. Store manager (Keith) exchanged wiper blades purchased the night before in a different state without my receipt, gave me credit towards the correct set, wouldn’t let me pay the difference - the new set was $4+ more - and then installed them for me. 11 ⭐️’s if I could!

Jo
Review №17

Sales rep helped me quickly and picked up my headlight bulb replacements.

Da
Review №18

I rely a lot on this location and they never disappoint with there stock. They have made project I thought would be difficult a breeze. I highly recommend this Autozone out of all of them.

Di
Review №19

Staff was very helpful to answer my questions and assist me in finding the correct product for my vehicle. Assisted by: Armon (sp?)

Sh
Review №20

Courteous, helpful staff, free engine light check and results printout.

Ra
Review №21

Always there to help. Great customer service. I buy almost all my parts there... remember to support your local stores and buy lifetime warranty items if you plan to keep your car. It will pay off in the long run...

am
Review №22

Very amazing staff and clean well stocked store.

Ke
Review №23

Friendly, helpful employees with a clean tidy store. If you need multiple items, they will check multiple stores, that they can have moved to local store, or you can go pick up.

CM
Review №24

Manager Shehan went out of his way to help me out and gave me some really good advice. He turned what I thought was going to be a 50 dollar trip into a 15 dollar trip. Highly recommend this place!

Ra
Review №25

Good place to get your auto parts and the staff is super friendly and helpful also knowledgeable. Its hard to find some knowledgeable AutoZone employees these days but this place got its people right. Keep up the good work.

To
Review №26

It was great, the people are always very helpful and knowledgeable. Today was no different. I was assisted by a woman named Rena, I cant come up with one reason to give her less than 5 stars.

Pa
Review №27

Rena at Auto Zone Rocks! Customer Service was Amazing! You went out of your way to help me with my wiper blade! I do appreciate all that you did for me!!

Pa
Review №28

Knowledgeable employees welling to discuss your car issue.

Ja
Review №29

Almost always has what Im looking for and this time was no different. Had to make 2 trips though. Thats what happens when you forget to grab your wallet on the way out the door lol.

Hi
Review №30

Guy helped us figure out what we needed and even swapped out our windshield wipers.

Ma
Review №31

For a nationwide chain, I have always noticed no matter what part of this country I am in, there is a always a standard of quality that is being met whenever I am inside an AutoZone. This location is no different. The staff here is always eager to help and in a good mood, even when you can see on their face, they may be having a rough day. Often times I am in and out of this location in under 5 minutes, with a smile on my face and the equipment I need. They constantly have sales going on oil and washer fluid and they are conveniently located.

La
Review №32

Amazing staff helped out alot we needed itthank you to the staff at this location.

Aa
Review №33

Certain staff members can be pretty clueless on product knowledge and likewise provide pretty poor service, but this location has decent managers who are straight-forward and are willing to work with you. I have been coming here for over 2 years now and I always appreciate being able to find what I need, price match certain items, and take care of business in a timely manner. One manager, Karen, is always a great help.

Lt
Review №34

Cute

Da
Review №35

Simple parts needed. Two rotors and brake pads for a Honda Accord. Pick up parts, go across town to the guy doing my brakes. TWO DIFFERENT ROTORS. Not even the same part number. I guess I should have checked them myself, but just assumed the guy behind the counter with the AutoZone shirt on would know what he was doing... my fault. Go to return at a different AutoZone across town, the correct rotor is $12 cheaper. Do I just get the cash back? NO, I get an AutoZone card with $12 in store credit. Easy DIY brake project turns into a frustrating Saturday morning... THANKS AUTOZONE.

Mi
Review №36

Pretty good team, knowledgeable and willing to help.I have two cars Im normally in there for, one of which is older and has required a great deal of troubleshooting. Even when there are unsure theyre willing to refer you to places that might.

Ca
Review №37

I dont remember the name of the gentleman who helped me, but I needed four different things and he was very patient. He was smiling and very kind. He helped me so much!

si
Review №38

The elderly blonde woman that works up front was LESS than helpful thought it was extremely comical that I couldnt pin point where the noise in my car was coming from & decided to walk off when I told her that I could get help at another location if she didnt want to help me. Lucky for her Hunter stepped in to help and did a good job. I will not return to this location!

A.
Review №39

Keith is awesome! Very friendly and professional.

Ma
Review №40

Never had a negative experience with these guys. Swapped the LF Ball joints on my 03 Tacoma 4X4 last week. Midas wanted about $800 for the job. Bought the parts here for less than $90. A 6pk and 2hrs later, I was back on the road trouble free. Staff is friendly and helpful. I honestly enjoy spending my money with them.

Sh
Review №41

Overall good customer service experience returning an oil filter.

Cr
Review №42

Great service! Ready to help even when it was 10 minutes to closing!

An
Review №43

They took care of my needs and was very thorough from the moment I walked in so I left advising me of all my choices and clearly reading through them and letting me know what each purpose was of each one very helpful

Sh
Review №44

They were great help me figure out what was wrong with my van

Ma
Review №45

They have the NICEST STAFF EVER!! Theres this gentleman here who spent a good 2 hours to get this kitty out of some trucks engine! Hero! Angel!!

R
Review №46

I cant uptalk AutoZone enough!! They are always helpful and very courteous!

De
Review №47

I have used other AutoZones b4. Have always been offered help. At this AutoZone it was clear that I wasnt going to get any help. So if your an older cubby 54 year old lady, dont exspect getting help.

Ta
Review №48

This store has knowledgeable staff. One sales person demonstrated a fabric cleaner that worked wonderfully. Bought a 2nd can.

Sv
Review №49

I visit the store on 32nd & Rock Rd. on Saturday 1/27/2018 at 5pm. and the two employs went above and beyond to help me. The saw the best customer service experience ever.... Thank you.

Za
Review №50

Keith store manager and Trisha commercial manger always get the job done. Great staff!

Ch
Review №51

Cheap parts but quality highly recommend these guys help me get the parts for my truck to get it fixed they were a quarter to half the price that a OReillys wanted and definitely quarter the price that napa wanted I would highly recommend this store or any AutoZone store thank you

To
Review №52

These guys are always so helpful. They really do give great customer experience. In fact, I tried to hire them for my store. lol

Sh
Review №53

Very nice and helpful especially glad they have late Sunday night hours!

hu
Review №54

When I go to AutoZone I get great service and if they dont have it they will either order it or find it at another store I appreciate AutoZone very much theyre my go-to place for automotive parts

Ch
Review №55

Auto parts. Good parts if you find someone who knows parts. And can run computer.

JC
Review №56

Great quick service. Held a part over the phone for me. Everything worked out great.

Mu
Review №57

Friendly good staff and they go above and beyond to help you

Gr
Review №58

Would be 5 stars easily but some employees are very rude 1 is completely lacking parts knowledge and always talks about how the (other store) he worked at always had more of everything and the same person had or has been, owned or done all you have, cars, trucks, experience but only his is better in every way! Management is however great and a pleasure to work with on the commercial side when they are available. 5 stars to them for sure thankx dave & tobin!

Je
Review №59

Always a pleasure to deal with. I Wont go anywhere else.

Br
Review №60

A gentleman was able to help me with a manufacture issue on a faulty wiper blade that I always bought in the past. This man upgraded my wiper blade to a higher end model and didn’t charge me extra and stated that he was helping me out since it was an inconvenience for having to change them out. Now that’s Customer Service. I will always bring my Camaro to this place.

An
Review №61

Employees are knowledgeable and provide quick service

Je
Review №62

When I was in last week ordering struts I had told them that I was done at OReillys because the customer service was horrible there. The gentleman that helped me at auto zone was super helpful and even said if I donated at least $10 he would give me 10% off my $350 purchase so I did. Unfortunately the transaction was not going thru so he told me to bring one package back in return them and then sell them back to recieve the 10% off. So when I went back in to the store since they were not shipped to my house like they were supposed to Keith the GM told me that he was not able to do that but next time I come in he would give me my 10% off, so I asked him how I could be sure since I was lied to once already. Moral of the story they wonder why everyone is ordering online its because no one has ANY decent customer service.

Ja
Review №63

Very good, the employees were very nice and polite and helpful

Ja
Review №64

The people here are really helpful... if you want to stand there for 20 minutes waiting.

Ch
Review №65

Clean and helpful! Love dropping by here for parts or other things.

Ty
Review №66

Fast Quick Service always have what you need

Ap
Review №67

I will never return to this store. My sister wanted a camo steering wheel cover for Christmas and so when I arrived, they had multiple colors. I snapped a photo to make sure I got the color she wanted, while I waited for a reply I went to the bathroom. By the time I was done she had texted me back, I got the cover and went to pay for it. I went and got in my car and then two people came outside and signaled me to come back and so I did, I got out of my car to be met with Did you pay for that? The two people were very rude and I showed them my receipt and they said Okay, you can go. They never apologized or anything. If they were watching the security footage so closely to think I was going to steal it then they should have seen me pay for it. Very rude and unprofessional. They handled that situation completely wrong!

Mo
Review №68

I recommend this location, friendly staff and very helpful, clean store

Br
Review №69

Theyre always super friendly and helpful when I go in!

Ra
Review №70

No one was able to help us find something to remove wheel lug nut covers when we had a flat on our Ford Focus. One of the staff kept insisting that the covers were rubber, and they were clearly not.

Go
Review №71

Bought a battery, they installed it FREE and QUICK!

Mi
Review №72

Breakfast is much better than lunch

Se
Review №73

One of the best AutoZones Ive ever been to

Ja
Review №74

They installed my battery for free with purchase. They also ran free diagnostics on my car. Very friendly!

Je
Review №75

Great service, never had a bad experience.

Ra
Review №76

They were very helpful with everything

Ju
Review №77

They cant test/install batteries in the rain.

Mi
Review №78

Knowledgeable staff and normally no wait

Ev
Review №79

The employees are very helpful.

Sh
Review №80

Super polite and knowledgeable people.

Ma
Review №81

Very helpful with info on what I needed

Ro
Review №82

Staff was helpful and knowledgeable

Ro
Review №83

Great automotive store and a knowledgeable staff

Ju
Review №84

Great selection and awesome customer service

Te
Review №85

Im go there all the time get my tires fixed

Za
Review №86

They are always willing to help.

Ii
Review №87

Horrible service. Lost all faith in Auto Zone!!

Ch
Review №88

Always greaaat service !

Ke
Review №89

Fast friendly service.

Da
Review №90

Usually have the parts in stock for my jeep, friendly helpful staff

Ge
Review №91

Nice and helpful .

Bi
Review №92

Great staff at this store.

Ro
Review №93

There was a common item we needed to change our differential fluid and it was out of stock.

Ma
Review №94

Trish is the best!

Vi
Review №95

I get most of my car parts here

Je
Review №96

Awesome and friendly help!

Em
Review №97

They got me a car battery and put it in for me. Staff was friendly!

Ti
Review №98

Friendly, helpful staff.

G.
Review №99

Really helpful folks!

Do
Review №100

They are short help but got to me within 15 min

Information
31 Photos
100 Comments
4.4 Rating
  • Address:3320 N Rock Rd, Wichita, KS 67226, United States
  • Site:https://autozone.com/locations/ks/wichita/3320-n-rock-rd.html?cmpid=LOC%3AUS%3AEN%3AAD%3ANL%3A1000000%3AGEN%3A6317&y_source=1_MjQ3MjA1OS03MTUtbG9jYXRpb24uZ29vZ2xlX3dlYnNpdGVfb3ZlcnJpZGU%3D
  • Phone:+1 316-631-1278
Categories
  • Auto parts store
  • Car accessories store
  • Car battery store
  • Tool rental service
Working hours
  • Monday:8AM–9PM
  • Tuesday:7:30AM–9PM
  • Wednesday:7:30AM–9PM
  • Thursday:7:30AM–9PM
  • Friday:7:30AM–9PM
  • Saturday:7:30AM–9PM
  • Sunday:7:30AM–9PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Planning
  • Quick visit:Yes
Payments
  • NFC mobile payments:Yes
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