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Computer Planet
1120 PA-315 Unit #2, Wilkes-Barre, PA 18702, United States
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Computer Planet
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An
Review №1

After being told by so called computer geeks and computer expert that my laptop computer was SHOT and UNREPAIRABLE and was told that they had nice deals on new computer ready to sale me, I made as a last resort a visit to Computer Planet, (it should have been my first) not only He fixed my Laptop Computer but made it even better then it was with new updates. All this for a fraction of the price of the cost of their new computers. By the way the service was fast too. Thank You Computer Planet, my laptop works great, you have gained a faithful new costumer.

Ga
Review №2

This by far is one of the best business I’ve ever had the pleasure of dealing with. Arlington is a great guy, took time to explain everything to me about the computer I was purchasing from him for gaming. When I got it home and set it up he worked with me to update the latest video drivers so my machine could work to the fullest potential. I will definitely be coming back to Computer Planet and recommend anyone go there for any computer needs.

Br
Review №3

Was very knowledgeable buying my fist gaming PC he put me on the right track and I am very happy wit my PC deff recommend for all ur PC needs will deff be back in future awesome place 5 stars

Da
Review №4

The owner, Arlington, is a very gifted professional who is a master of computer details. He has been so helpful addressing our computer issues and spending valued time recommending how we can get more life into our older computer. He isn’t pushy but instead, he shares valued information for the consumer to decide.. When my husband had a question once we brought the computer back home, a call to computer planet was immediately answered and his help to address our issue was invaluable. We both recommend Computer Planet without hesitation and we will continue to use his expert advice in the future…just as we have in the past. He has rebuilt our computer in the past and, if necessary, he even makes house calls. Anyone needing professional computer assistance from building high end programs to a simple battery insertion..should try computer planet.

do
Review №5

100%, satisfying the man know what is doing you wont be disappointed

Na
Review №6

Took my PC there after my power supply gave out on me. Not only did he fixed that but did a full diagnosis on the computer. Answered every question I had and pointed out that the guy that built my computer had put in a used SSD. Will recommend to anyone who is looking to buy a new PC or repair one. Same day fix!

Mi
Review №7

Thank you for your patient just want to thank you for your service.

JT
Review №8

Over a year ago was my 1st experience with this business. Being a senior citizen and not having any knowledge of computers ( other than a few basics ) I found Computer Planet, Scared of the costs and not knowing what to do I relied on them to give me service at a reasonable cost and a good job. I got both and now through not knowing I allowed what was most likely a big mistake someone into my computer in an attempt to setup a device and they said I had a virus and wanted $345. to fix it. Seeing Red Flags and getting scared I shut down my computer and rushed to contact CP and within a few hours and a nominal fee was up and running safely again. Although I cant speak for others I can say I trust and appreciate the service I have received and would recommend this shop to anyone that needs honest fair service

Ev
Review №9

This guy was amazing! Very personable and helped me meet my needs. The computer is excellent. I am very happy with their service.

Je
Review №10

Had to replace the battery on my laptop- something I ordinarily could do myself but the screws were stripped. Computer planet was fast an efficient in doing this for me. Would go back if i have other issues

St
Review №11

Simply the best computer repair store in the area!!! We had a serious issue with a laptop. Other computer places told us to junk it, at least the ones that were even open. We needed a fast repair. The Computer Planet fixed it fast and inexpensive. They also answered all of our questions with courtesy and non computer geek terms. I pray to the computer Gods that I dont have a computer problem again, but if I do Im definitely taking my computer to Computer Planet!!!

Et
Review №12

I called asking for iMac memory and he new exactly what he had and how much it was. He even offered other tips in to speed up my machine. Computer stores can be an unpleasant experience and it all starts with customer service. Fortunately, Computer Planet has exceptional customer service. Friendly, knowledgeable, and fast.

Th
Review №13

HIGHLY RECOMMEND COMPUTER PLANET!!!After doing some research online for a reputable computer store to help salvage an old hard drive and look at a new laptop, i came across the great reviews for Computer Planet and decided to try this place out.Was not disappointed one bit!Arlington was helpful, didnt beat around the bush, didnt talk down or try to sell me something I didnt want. Straightforward and very helpful and informative!Talked to me like we knew each other for years, telling you, if you have a problem with your computer or need a new one, this is the place to go to!10 out of 5 stars!

Mi
Review №14

Took my PC in for issues and received great service, things were explained thoroughly and I was given multiple options. Wonderful experience would go again if issues arise again.

Vi
Review №15

We recently got a PC from Computer Planet and absolutely love it. My kid is a Call of Duty gamer and needed a better experience than the XBox. We’re both so glad we found this place! The service was quick and the owner is very helpful and there for you to answer questions. Excellent customer service, excellent quality work, and excellent computer!

Ky
Review №16

I used to work for the owner Arlington. He shows great passion and he has the best computer skills there is. Highly recommend his services, advice and products!

do
Review №17

Only 2 days to build an entire pc from scratch installed good programs to help my computer perform at its peak and was very nice over phone and in person. Good prices and overall a good guy and good business

Ch
Review №18

Quality service from a knowledgeable owner. Was able to find what I was looking for within minutes. Large variety of computer components, new and old, with great prices to match. Highly recommended!

mi
Review №19

Excellent service backs his product did everything he said he was going to do

Ko
Review №20

I was blown away with the knowledge and customer service I had received and wouldnt recommend going anywhere else but here. He answered every question exceptionally and I was leaving with a big smile on my face! If youre looking to learn more information or looking to buy parts or even a fully built PC this would be the place to go.

Br
Review №21

Arlington is the best! I brought my sons PC to him on New Years Eve and he was able to wipe the hard drive clean and reinstall the operating system. I was frantic that I would have to buy a whole new computer and he fixed the whole thing for $100. Wonderful to work with. I cant say enough positive things. I hope to be able to refer him much more business in the future. Very hard-working and wonderful to deal with!

Ca
Review №22

Came in for a general diagnostic of a faulty pc. Very helpful and knowledgable. Saved a lot of money long term by stopping in. Thanks so much!

an
Review №23

The gentleman at this shop is extremely helpful. He knows plenty about computers and was willing to help someone like me(who knows nothing about computers) rather than take advantage of me and charge me hundreds for an easy fix. I’m very appreciative of him and his work! Support small businesses!

Tr
Review №24

They do excellent work. They know exactly how to fix things and explain the process while doing it as well as the issue. Highly recommend their services

Pe
Review №25

Great service and great prices. Owner was very knowledgeable, and was able to resolve my issue quickly.

Fr
Review №26

Computer planet provided me with an amazing Alienware gaming laptop, looks and runs brand new. Had issues weeks after I bought it and he made sure I was up and running the next day. Kind and helpful. Recommend to everyone.

Sh
Review №27

Honestly i have not one complaint. Very efficient and knows what hes talking about. Great customer service. Truly doubt ill be going to any other stores.

Ni
Review №28

The experience was great! The man was super friendly, easy to work with and he had the cheapest price!!

Jo
Review №29

Great service. Great price. I would never go anywhere else

Du
Review №30

Great service, and cheap prices for good quality

mi
Review №31

Had a cpu issue and this guy went above and beyond for installing stuff cleaning stuff cant thank him enough best customer service/quality around! Totally recommend

Li
Review №32

Went in to get my laptop repaired after a previous technician had attempted to repair it and failed. He managed to get the laptop working again at an affordable price! Would highly recommend 💕

Li
Review №33

The owner is very knowledgeable, helpful and friendly. He fixed 2 problems with 2 of my laptops, 1 very old and 1 new in 1 day! I didnt have to replace anything. Im happy I found him!

Do
Review №34

I had a sceen replaced on laptop I had tried myself and failed. Computer planet had it up and running in one day. Also had a hard drive replaced and keyboard on another laptop which was repaired in no time at a reasonable price. Would recommend business to anyone.

za
Review №35

Awesome guy to deal with! Came in blind about anything computer related, didn’t try to up sell me anything I didn’t actually need and was very knowledgeable. Will definitely recommend and be a repeat customer!

Ed
Review №36

This local computer shop puts the big tech box store to shame. Knowledgeable and a no nonsense assessment of the problem with the most cost effective solution to get the computer back up and running all in a quick turnaround. Within 5 minutes of entering the store the problem was diagnosed, within 5 hours the computer was fixed and ready for pick up.

as
Review №37

Affordable prices, did a wonderful job, and is a nice person that explained it very nicely.

Ci
Review №38

I just had my desktop overhauled at Computer Planet. What a great experience!! I love the fact that Arli opened up the tower right in front of me and explained everything. He gave me options and asked questions. I’m very pleased with how professional he runs his business.

Ri
Review №39

Great service! I was looking for a budget computer to record music with and they had the hook-up! Very pleased with my decision to come here instead of Amazon or one of the big chains. I highly recommend them to anyone who is reading this!!! I will surely be returning when Im ready for an upgrade. Also Im not good with computers so they were extremely helpful in getting me going.

Wi
Review №40

He very professional, very responsive, very knowledgeable, incredibly helpful. I spent a lot of time looking around my area for a computer shops, there was always something that I just didn’t like. This Gentleman. Is on an entirely different level than everyone else I’ve spoke too. He’s passionate about computers, it’s not just his job. After spending literally years going to everyone else locally. I’m very excited to say that I wouldn’t even recommend anywhere else. Only Computer Planet. It’s the only place I fully trust.

Br
Review №41

Great experience he didn’t pressure you into buying anything. Quality PCs and parts with great prices. I highly recommend this place. And he stands by his work.

Ke
Review №42

So happy I found this store! Went in looking for a laptop thay wouldnt break the bank in order to start my business. Boy, did they deliver!!!!! Very courteous and took the time to really understand what my needs were. I walked out of there with the perfect machine for me and I still have money in the bank! I will never go to a big box store again as long as Computer Planet is in business!!!!!

Je
Review №43

I called to get support as I was not able to preform needed work to my computer.I wanted to bring it in and was willing to pay, the rep spent more time telling me to do it myself.

Ri
Review №44

Fixed it in one day and awesome set of skils and new what he was talking about

La
Review №45

Stay away! I had Computer Planet replace a 7 year old Original Equipment Manufacturers part. My keyboard was loose after the repair and would move up and down when typing. Arlington tried to remedy the problem by taping the keyboard in place, yes taping. It did not work and the keyboard is loose today. Less then 2 years later the same part failed. Computer Planet had my laptop for 2 WEEKS! I was told it needed a specific part made by only one manufacturer, although this wasnt a problem with the first repair, he conveniently had the part in his shop. After speaking with other IT specialist I was told it failed so soon because it was either used or the wrong part. It never was quite as secure as the OEM was. During the second repair Arlington now, by his own admission, broke several of the rivets that attach the Mother Board. A few days after that repair, and being charged twice, I have the same problem. According to Arlington when a part breaks is always the users fault. Not because of a used part, shoddy install or the wrong part.When I would call hoping to get my laptop back in a timely fashion he was always very rude and unprofessional. That is if someone answered the phone or he didnt randomly close the shop to go shopping.

Da
Review №46

CP is the most responsive and efficient computer repair business in PA. Very friendly and scrupulously honest businessman, excellent prices and worth every penny. Highly recommend !

Ra
Review №47

Computer Planet did a great job at fixing my Mac! He was quick, responsive over the phone, and is very clear with communicating the work that needs to be done. He also did his due diligence in exploring the best and most cost-effective option for fixing my computer. My Mac was surely in good hands!

Na
Review №48

Very friendly, the owner went above and beyond to help with everything my boyfriend and I needed! Very affordable as well!

To
Review №49

Very knowledgable and friendly. good prices!!!!

Lu
Review №50

Was in need of a 8gb ram he was very informative about what I needed and why.If you need anything and are in the are this is the place to go!!

Pa
Review №51

We had a kiosk at the mall that needed repaired. Also we are from out of town so when we stopped by to check on things we noticed the kiosk was not working properly. We called Computer Planet Inc and they repaired the kiosk the same day! We are ever so grateful for them helping us out in such a time constraint. They are wonderful good people to work with! We appreciate them very much and recommend highly😀

Mi
Review №52

My computer knowledge is rather piece meal. Im capable of removing a power-supply fan(while not knowing its a POWER SUPPLY FAN) that went bad without damaging anything, yet lacking the correct info on going about replacing.The owner was friendly, corrected my mistakes, and was knowledgeable & quick to realize the fan I pulled out was a 80mm Power Supply Fan. From there, he took my current fans wires and spliced it to the replacement fan for a quick and smooth installation once I got home. Even learned a bit of extra info about computers I was ignorant of prior in the process100% Recommended, and will return for any future computer needs.

Iv
Review №53

My laptop was fixed fast,professionaly,on high quality level for very reasonable price.Very helpful owner who really does care about customers.Thank you.

Ge
Review №54

I had an issue with crashes no BSOD and he found the problem quickly and we got the issue addressed. He got it done within the day.

Am
Review №55

Great service, replaced my laptop screen in 10 minutes! Very responsive

Co
Review №56

I was told referred by a good friend to call Computer planet. I brought my laptop in on a Saturday and it was fixed by Monday morning!Very professional and knowledgeable. Will definitely be returning when needing my computer fixed or in need of a new computer!! Thank you again!! A+++++

jo
Review №57

The owner is very knowledgeable about computers and will fix anything. Its one good place for a repair shop. the owner is a very good professional. The owner also offers good pricing for used items. I would highly recommend this place for unique items. The owner is also friendly and very responsive he gives great detail on any computer.

Ch
Review №58

Absolutely amazing job on our two computers!!! I thought I ended up owning a $1200 apple brick but he brought it back to life and for a solid price. My wifes computer was purchased almost a decade ago and it was the best of the best then. It was running slow and now with some internals its running like day 1. He truly knows what he is doing and explains everything to you in detail. Would definitely go to him again for repair, upgrades, or even getting the kids a used laptop at a phenomenal price at the quality and speeds of the new ones.

Mi
Review №59

I had a hardware failure and took my computer to computer planet. The owner was very quick to diagnose my problem and recommend a course of action to take. He recommended different options and had a new CPU and motherboard installed in a very reasonable amount of time, he installed various drivers and software that I was going to need and had my on my way back home. The owner was very friendly and outgoing and explained everything in full detail to me. On top of all this, I really appreciated the same day service. I will definitely be coming back to this store for any of my computer needs. I cannot recommend it enough!-Michael

Jo
Review №60

Really glad to have found this place. Owner is very knowledgeable and looks to solve your problem. My sons Mac Book Pro died a week before back to school. The owner diagnosed the issue in front of me. Gave me my options and a quote. He understood the urgency of me needing this and kept me informed about that status - i.e. new screen being delivered.He was able to repair the MacBook and we got it back with everything in place and nothing lost. Excellent experience and worth every penny.I responded Computer Planet to anyone. The owner will be open and honest with you. Seeking to help you out and not just take your money.Glad you have found Computer Planet. I will be back and soon.

El
Review №61

Good communication with customers and gives a lot of information. Good prices too

Me
Review №62

I took three of my computers to Computer Planet for servicing. Arlington was knowledgeable and went out of his way to provide me with different options for the computers. The computers were repaired in a very timely manner! I would strongly recommend Computer Planet to anyone with computer needs!

Da
Review №63

Went above and beyond with a recent hardware install. Not only did the install but made sure to update drivers/bios, checked oc/xmp/fan profiles, cleaned the interior, and made sure the wire mgmt was on point. Tech was professional, meticulous, and knowledgeable and also recommended relevant upgrades. Highly recommend!

Xa
Review №64

I came in. Very quick fix and didn’t even charge me for it. Highly recommend going here if you have any issues with your computer or anything. Great guy !

He
Review №65

Brought my husbands computer in and he knew right away what was wrong. Quick, professional, affordable, definitely worth keeping our business over and over again.

Gu
Review №66

Very professional and on point, very good price and bestest equipment, i do recommend 10/10

Pa
Review №67

Owner is very knowledgeable and friendly. I got my desktop fixed here at a fair price and he also gave me a tip on how to get some parts for cheap. -Review sent from my newly fixed PC

Ri
Review №68

Great and quick service at a very reasonable price! WOke up to an unresponsive computer and Computer Planet had it back up and running in less than 24 hours (new hard drive and cleaned up the OS) with no loss of data. Highly recommend!

Al
Review №69

Very friendly and knowledgeable about lab tops. Got it fixed in a reasonable time and would keep giving him my business.

Cr
Review №70

Great local business. The gentleman that was there was very helpful. I couldn’t find a 50 foot Ethernet cable anywhere. I went to him and he didn’t have any in stock. So he did me a favor and custom made one for me. I couldn’t thank him enough he saved my day for my son. Again thank you so much!!

M
Review №71

My laptop has needed malware purging; Computer Planet Personnel identified the issue on the spot, and took care of it within 24 hours. Now have my MacBook Pro with me, able to function optimally again.Thanks for your professionalism;M Moses Andradé

Da
Review №72

Computer Planet is a great computer company. They do great work at the shop. Will tell all my friends about them. Good prices good work.. David.

BI
Review №73

Greate service fair pricing

Go
Review №74

Saved me from having to install a new cpu cooler with some quick diagnostics, a thorough cleaning and helpful info plus future plans to upgrade. Quick, professional & reasonable.

Ne
Review №75

Computer planet fixed my macbook in 2 hours for a quarter of the price I was expecting from apple. Thanks Computer Planet!

j
Review №76

Owner was able to resolve a hardware issue, made worse by a DIY attempt, on the same day at a fair price. Very helpful and informative, will go back again.

ty
Review №77

Is responsive to my questions I have asked.I Purchased a used laptop that was in great condition. He had it ready for me in a timely manner.Allowed me to look at it and try it out before buying it.I was in there with another customer and they left satisfied. I would recommend this place for anything PC related.

mi
Review №78

Very knowledgable,Great Prices,And Very Helpful. The Best Computer PlaceIn The Area!

Mi
Review №79

Took my computer and printer to Computer Planet. He spent time trying to correct the problem. Only to find out that our printer was outdated and no longer compatible with the PC. He was so professional and did not charge us anything for his time. I would recommend this business because of his Professionalism and honesty.

Ja
Review №80

It was good my first time buying a computer. He got me on costs but thats ok. I will go back again if I need help. 👍👍

Jo
Review №81

This is an excellent shop that i wish i had known about sooner. The owner is very friendly and offers great knowledgeable service tailored for your needs. They have a wide range of solid products at incredibly reasonable prices. After having gone there my daughter is now able to do her remote education without so much as a hiccup which is essential for her. Ill definitely be doing more business there.

Is
Review №82

The business owner is a real great guy, very knowledgeable. it was real handy of him based on the projects he had to take the time to fit my computer related issue into his busy schedule. Including the time it took to ensure test results were positive and I would not be walking out the door only to experience the same related problem.The labor/work he did was priced very fairly, the advice he gave was worth more than what he asked for in return. Very good computer repair shop.

Gr
Review №83

What a great business! The owner and tech, Arlington, is a real computer expert. Plus he’s an honest and reasonable guy. Repaired an old external hard drive in 15 minutes during a walk-in visit. Forget the “Geek Squads” and deal with a local businessman who offers personal and professional service.

Ka
Review №84

I had an older laptop that needed repair so I brought it to Computer Planet. Even though there were unforeseen problems, the owner made the situation right. I ended up with a better laptop than the original for the same cost that I would have paid to fix it. My daughter is very happy with her laptop and I am too. I will definitely return in the future, he even took the time to look for a dance recital disk we left in the original laptop that we thought was lost forever. Thanks again!!

da
Review №85

Great people, great service, fast and friendly

ca
Review №86

Responded quickly. Professional and reasonably priced. Definitely use them if needed in future and highly recommend

Ly
Review №87

Did an amazing job, it was brand new but still had all my work.

Ad
Review №88

The owner was easy to talk to, even when I didnt know much about computers he didnt talk down to me or try to make me feel stupid. He just offered his expert advise and let me choose what I wanted, he didnt try to upsell anything. I walked out of there with a great machine, that was cheaper and more powerful than the big box guys could have supplied me with!

Co
Review №89

Called a while ago asking about availability for parts and motherboards, I mention the model of the motherboard and went off on a tanget about Intel fan boys and there issues and Im like just looking for a motherboard sorry that I asked lol

Ni
Review №90

Owner was very helpful with my problem I was having with my computer found out it was the power supply. Owner had a power supply on hand took about 10 minutes to fix the issue overall price was 120$ which is not bad . I’m definitely coming back here to build a better computer.

Sc
Review №91

This is the second purchase Ive made through computer planet. The owner is a great guy, very busy but still took the time to explain to my computer illiterate self the ins and outs of the laptop I planned on purchasing. Very happy with the purchase. I will be going again.

Da
Review №92

Arlington was extremely good at installing my new computer. He came after work and charged a reasonable price, but he deserved a lot more. I want to thank him for the job he did and I will be telling my friends about him. Once again thanks Arlington.

Ba
Review №93

Computer Planet to the rescue again! This is our go-to place for all our laptops! They are quick to diagnose the problem, inexpensive to fix, and they have a fast turnaround. We recommend them to all our friends!

EK
Review №94

Arlington is a top notch computer guy. I decided on a whim to buy a new computer. This dude builds me one in less than two hours! Won’t buy anywhere else.

Si
Review №95

If you own an Apple Product of any type with water damage, take it to apple and stay far away from this business. Recently my MacBook Air broke due to water damage. After looking for possible solutions I decided to stay local and come here (huge mistake). He told me that he would take the computer apart and put it through a cleaning process. After I dropped it off, I did not hear from him for 2 weeks so I had to call him myself. The long wait time did not surprise me as this store is absolutely disgusting and unorganized inside. Every time I called him he sounded like he was in a bad mood and quick to hang up the phone. Very rude and unprofessional. He told me that he was not able to fix it so I went up to the store to pick up my MacBook to bring it the Apple Store in the Lehigh Valley Mall. He was also very discouraging, unhelpful, and un-knowledgable about the coverage I had on my MacBook with Apple. When I got to the Apple Store in Lehigh, they not only fixed my MacBook within an hour on the spot, but also said there were no previous signs of cleaning! Also, most of the Google Reviews you are reading about this business are fake as he has wrote them to himself. Very unprofessional, advise strongly to not do business with him.

Th
Review №96

I have been doing business with this company for years and have always been happy with their availability of quality used Computer products as well as affordable new equipment. My most recent purchase was a computer monitor. My wife is working from home and needs two monitors for her job. A tv is her second monitor but the 16 year old LCD monitor kept shutting off. Computer Planet was able to provide me with a quality used replacement monitor that was better quality than what I would have purchase new at one of the big box stores. Thank you for your help and I will definitely come back in the future for my computer needs!

Mi
Review №97

Extremely warm and friendly. Excellent customer service. They had exactly what I was looking for and at a great price. They even followed up with me to make sure I everything was fine with the product. Thanks again!

Tu
Review №98

I have nothing but good things to say about this place. Originally called up about an extra RAM stick for my laptop and he offered to pop it in at no cost. Of course I couldnt let that happen so I paid him anyway. Also I ended up getting an extra nvme m.2 drive and I was happy and I left. Turn the computer on to find out the drive wasnt working so I went back and he tinkered around with it and all of a sudden it started working lol. Good sense of humor and I know where Im going for anything computer related.

D
Review №99

Very happy with services provided. A great place for computer repairs and purchases. Dependable and trustworthy! Friendly, prompt service.

Ma
Review №100

I have a 2yr old inexpensive HP laptop. I got a notification that the fan had stopped working. I went to BestBuy to get it looked at, I was told it had to be sent out, could be out for 6 to 8 weeks and there was a nonrefundable diag. fee of approx. $80. I decided not to send it out.Luckily I passed Computer Planet and pulled in. I left My laptop, no diag. fee and he called me that night to let me know he had my fan running and the bill was approx. $60. I had my computer back in a few days, I had some upgrades while it was there, otherwise it would have been back the following day. I highly recommend this store!

Information
4 Photos
100 Comments
4.9 Rating
  • Address:1120 PA-315 Unit #2, Wilkes-Barre, PA 18702, United States
  • Site:http://computerplanetpa.com/
  • Phone:+1 570-822-8122
Categories
  • Computer repair service
  • Computer store
Working hours
  • Monday:9AM–7PM
  • Tuesday:9AM–7PM
  • Wednesday:9AM–7PM
  • Thursday:10AM–2PM
  • Friday:Closed
  • Saturday:9AM–7PM
  • Sunday:9AM–7PM
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