Very nice people they get a person in and out in little time.

I own a fleet of trucks and vehicles. Our new Isuzu truck had a breakdown. I spoke to Five Star on the phone, they said they had the part. We had the truck towed there. The next day, they said they didnt have the part, it will be ordered and delivered and installed two days later. After those two days, went to check on it, they told us the part is unavailable right now and they can get it in by the end of the next week. We called another Isuzu dealer, Bergeys in Writesville, they overnighted the part and was able to take care of us the next business day.This Five Star location is a zoo with a bunch of employees running around like mice with their heads chopped off. Avoid this place, unless you like losing money and time.I would give a zero Star, but one is the lowest they allow.

Tried this place twice now. Maybe the worst service I’ve ever experienced. Dropped my truck off at 8am for an oil change and inspection, was told I could wait on it. 5 hours later and I was told it wouldn’t even be finished that day. I understand they’re busy, but this is the second time this has happened to me, you would think if you scheduled an appointment they’d have it finished the same day. Do not go here for service they are so slow

More like zero star international. Place is a joke.

They live up to their name. New windshield, coolant leak, air leak, forced regen and diagnostics. All completed in less than 2 days. Reasonable bill. Great communication.

Parts and service staff are great, very knowledgeable, truck sales is different story.

All double check your work before you leave, buyer beware. Rental trucks are junk and damaged when you return them they will try to make you pay for existing damage.

I am a mechanic for a large tanker company and we have numerous International trucks so I have dealt with many international dealerships..This one by far has been the best..The unit derated because of a def quality level sensor..They got it right in and had him going in no time with no bogus charges for shop supplies and hook up fees ..The bill actually came in lower then the estimate, how many times does that happen?Great, friendly staff..Awesome people!!!Thanks again 5 star!!!

Great service. They found the issues with my truck and got it fixed in s timely manner.

Ever heard the expression slow n steady well there u go. Make sure u look aftee ur truck before u leave the shop.

First let start by saying there is no other dealer that I would ever take my truck to... None. The people here at five star are without a doubt the best I have ever worked with. The staff at both places I have been to (Allentown and Harrisburg) are some of the best people I have ever known, now are they perfect?, no absolutely not, but then again no one is. What they are is human, every staff member that I have met has been truly themselves, they work hard for their customers, they are respectful to everyone who walks through their doors, being quite new at owning my own truck, they all have taken the time to explain any questions about any repair I might have.Now, I look at it this way, I drove all the way back up from FL to get to these guys, why you may ask?, simple... I trust them to get the job done right and in todays world, these good people have earned my business time and time again.I wish to say thank you to all the good people who I have met there in five-star, all of you have always treated me like family and being so far away from home that means something...My best wishes to you all and your families this holiday season.George N.

Great service. Mariah in service is amazing and helpful. Along with Brad the mechanic tech.

If you have an International this is where you need to go.

Still waiting for truck been a week

As like all dealerships it takes forever to get stuff done and I dont say that in a bad way! When in my shoes as a driver 2 hrs of setting is to much money to be lost let alone 5 days GRRRRRR ..... but overall they never lied to me about the schedule of getting the truck in and working on it and were very honest and to me that makes all the the difference in this industry so I say thank you George in the service department. ...........

Fast repair for being a dealership, people are very friendly. No complaints at all. Bathrooms available and they even allow dogs in their drivers lounge.

ORDERED AND PICK UP PARTS FOR MY*IZUSU BOX TRUCK ! GREAT SERVICE !

Top of the line service.Took care of me in a timely manner.Fixed what was fixed at another shop,I as an owner operator highly recommend this site for your truck needs.

Great place to go guys are on the ball very very nice and friendly very clean business tip

Thank you so much.international provide me freightliner truck part.

Foster & his crew solved the electrical problem on my western star when freightliner/w.s. wouldnt even look at it. Thk you guys. I will certainly bring my truck back there again. AFD

First I would like to say that this shop does very good work, I have a Prostar with a maxforce engine. They went through the truck and when I started it the engine light was on they got back on it, I have to say in a 300 miles best International Dealership. If there not busy but they are always busy. They are just need a little more staff just find how long it will take. But I will always wait they are that good

I dont know about these guys, come on clean up that parking lot its a damn mess. Service well I just dont know its hit or miss. Good luck parts have been good lately.

A much much better experience than the local International dealer in Tulsa. Knowledgeable staff and friendly as well.

Chuck in the service department worked me in for repairs even though the shop was quite busy. After the first shift went home they put the tow truck operator on my job until a tech was free. They had me rolling before closing.Also, have dealt with Jamie on the parts counter several times. Jamie gets the parts I need quickly even if they are not in stock.

As a customer that bought a 2015 int truck for cash payment of 54,000 and a customer that took my truck to get fixed at the mechanic shop i took my truck for electrical fault issue i took the truck two times to the shop and over 5,000$ later and truck being down for over a month and same problem is not fixed.This is not what a dealership should be doing to their customers especially ones that purchased their truck threw that dealer.Problem not fixed cost 5,000$ and still not fixed. Also the shop likes to rack up labor charges for silly things like putting on a cooland fluid cap for 30$ also charging another 50$ for a cap that didint needed to be changed. 80$ for nothing and the list goes on.If you got over 10,000$ for fixing your truck a few times and want the issue not to be fixedTHIS IS THE PLACE TO GO TO SINK YOUR HARD EARNED MONEU DOWN THE DRAIN.

Horrible service, long waiting time. I would fire everyone at parts dept and hire people who cares about customers and professionalism. Or International got to train their employees how to be a good customer service. Thanks for your time.

Would give Zero stars if that was an option! Scheduled truck to be looked at 2weeks in advance brought it in day of appointment no one had looked at the truck by 4pm though it was there at 7am. We run an automotive shop and this kind of service is not acceptable. Service advisors are useless as well they never have any answers nor do they seem to care to find them. Do not take your truck here!

My name is Eric Purvis Im owner op with Hirshbach I used the Harrisburg Pa location I was very impressed with Quick service.... They were very caring and very courteous..... If ever in area would use them again ....

They were very helpful and informative about my situation

Decent place with delivery food available and willing to cart you to a hotel if the truck is in the shop.

Fabulous!!! I called last minute and Keith Eshleman went above and beyond to get our company a truck in a very short period of time. Keith even emailed me an approval at 5;40pm, i presume from home, great experience. We will definetly rent here again

Twice Ive had my truck serviced and they try to run up the bill. Told them I had warranty and they still send me a bill. Also they lie about where you are for time of service and keep pushing trucks in front of you that they already know is warranty. They get a star just because my truck is running but they took a week for a minor repair. I dont recommend sending truck here cause I wont

Good place there is just never anywhere to park so you can get parts.

Went in bobtail had great service everybody was friendly and I got my truck got done in a timely manner

Good service

They said is open today Saturday, I drive 2 hours get here and is close

Parking is a bit tight but the people are very knowledgeable.

Very rude parts counter asked for delivery of parts offer to pay for delivery would not deliver anywhere had to drive a tractor trailer into city to pick up part

Family owned with exceptional customer service providing the best trucks in the industry

Called in twice at about 1:40 young guy willing to help with parts but didnt have the vin. called back different man didnt wanna help. called lancaster 5 star international no problem helping find the parts and prices actually called around for me so Jeff at 5 star international in Mount Joy then called me with everything i needed. 05-23-16

I agree with all the posts that say this is the worst service ever. I dont know how anyone can leave a positive review based on the experiences my company has had.

Worthiest place I saw in my entire life.Docks are too tight.parked to dock almost 1 hour. Manager Brain was very angry. And asked me to move from that tight dock.I never come to this place again.

Call make an appointment for oil change on a isuzu truck asked them 5 times for they have a fileters and eveything in stock they said they have it while i m leaving the truck asked again they said they got it. 11 hours later they said they dont have in stock leave a truck for a second day too. When you asked for maneger he just left for the day. And sorry (thats sucks when you dont work to leave the truck for oil vhange and they dont care) worst service****edit. They called after 2 ours of their call they said they found filters and performing the service *** that explains what kind of service it is

The guys at service are the best, ver y fruendly and understanding!!!!

Worst service ever. Been here for a week for a part that was instock. Will never come back here except on a tow truck. Only one shift is allowed to work on your vehicle. If they dont finish it you have to wait until they come back to work.

Bring a libary,food and plenty of patience, youll need all of it.Customer service is as bad as it gets.I felt hated the moment we made eye contact.

Expensive rates.... Lost a starter on 09 Prostar. DM came out we pull started the rig drove 5 miles to the shop I was hit for 6 hours of labor @ $125.00 plus miscellaneous fees.... $1077.00 was the cost after I complained about $1200.00Theres no estimated costs for labor. Get a inexperienced DM and you will pay for it....

The parts department is run by idiots. The nerds behind the counter are rude and dont listen to what you are telling them. The goofy little manager came out and made things worse. Go some where else to get truck parts. This place is a dump!

Five star rating all good

Dont bring a trailer in there, if you do you have to back out the way you come in

Helpful staff and great service.

Just be prepared to wait wait and wait.somemore.

Driver of company truck headed north on I-81 in Carlisle was driving extremely aggressive; tailgating, slowing down at on ramps to prevent people from merging, swerving in and out of traffic etc. There is no “How’s my driving” phone number on the truck.

Bunch of IDIOTS dont go there

The most incompetent International dealership Ive ever been in! Bring their product to be fixed and nobody knows how!

Small place, limited parking, slow service

Been over a week and i have no clue whenbi will get my truck back

Good place to deal with

Get your truck fixed, towed, or a new one here!

Very slow and never really has a good grip on what or how to fix broke down units.

Bad service 👎👎👎👎

Deisel truck repair shop

Take forever to look at truck

It is the worst place to be!😁😁😁😁😁

Really professional

Keeps trucks moving

This is my last time going to Five Star,,,,,,,,,,,,,,,They just don,t care,,,,,,,,,,and the guys that work there know,,,,,,