Very local and pretty much a good local hardware solution, staff is friendly and helpful...

They cut a piece of clear glass for me to remount a picture. Very quick and reasonably priced!

Ive been doing business with them since 1979. This store has everything, is local and friendly. I like supporting the local business!

I dont need to shop here often but when I do I always feel like part of a family.. They always have what Im looking for, always kind and more willing to jump over the moon to get you what youre looking for... They know their store and dont drag you through it to find something... They honestly care about you when you come through the door... Thank you...

Great hardware store, like they used to be... great staff very knowledgeable.

Great place, staff is friendly and helpful. Has almost anything you need.

This hardware store always has just what I need from parts for the tractor to electrical switches and gardening supplies. Their friendly staff is quick to help and search for items. They also have an extensive amount of equipment to rent for big projects and events.

Helpful.Would not have gotten help at a home depot that quickly!

Great selection of items regardless of the project.

Always respectful, helpful and knowledgeable. Polite and couteous.

Always a pleasant shopping time. Everyone is very helpful and knows the answers to the questions you have. If not they find someone or look it up. Thank you.

Had more than I needed and is my next store for hardware action. Plus a rental center!

Great hardware store. They carry everything.

Excellent service !

Always has what you need, in and out no time flat

They had my weed wacker for 5 weeks and didn’t touch it. The guy said it should be about 5 weeks, when I called they said that they were busy and haven’t looked at it yet. I asked if it needed parts how much longer, and the lady that had no clue how to run her department couldn’t give me an answer. When I picked it up 40 days later, two mechanics and one incompetent “boss” were standing around.

This is the best hardware store in the area.

My favorite hardware store. Been going there for 30 years. Helpful and knowledgeable staff. Always have what I need. Authorized Stihl dealer.

5/30/2020 I buy a stihl 91fsr and they test it before I purchase it. Everything said and done I spent $400 there and when I got home I went to use the stihl weedwacker and right when I I press the throttle you hear a metal clunk come from the engine and it spins and runs but very weak power. Obviously Im mad because they tested it and I spent the money for a good machine and it hardly runs with full power. I then I called the store and they asked me to hold and i did, nearly 40 minutes holding later I decided to hang up and call back and she asked me to wait again, you surely forgot about me the first time. I waited another 30 minutes and hung up again.

Helpful. Easy in/out plenty of inventory..

I had repair done to my snowblower there. I used it one time and it broke again. After just having paid around $350. for the repair, I called them immediately to let them know the repair failed. They refused to take it back without having to pay for a whole new repair. Needless to say I was very unhappy that I just threw away all that money and still have a broken machine. I did business there for years but will no longer give them my business.

Got what I needed to rent thank God you can rent a lot of machinery

I shop there regularly in the Willimantic, CT store. The staff are friendly and helpful and I can often get advice on projects. I am a farmer and use many tools and other hardware. I generally find what I need and if not they order it for me. This is like the small hardware stores of my youth but they carry a lot more stock. Overall I greatly prefer it to the big box stores.

Always helpful friendly employees

Why did I even bother making my way to home depot? This little store has everything, often better choices and better pricing too. The staff is fast and available.

Best place around

Excellent customer service. Even the young lady at the register Bethany. I had bought paint and she notice that I didnt have paint stirrers. She had them right underneath the register witch was very convenient I didnt have to get out of line. A+.

Very nice service

Recently rented party chairs and tables from True Value, when I received them, they immediately had me sign a receipt document before they even had me look at the table and chairs. Their form has you automatically opt-in for an accidental damage waiver, and has you sign to opt-out as opposed to letting you choose if you want it. When they delivered the tables and chairs, they were of inferior quality and I didnt have much choice but to use them since the party was that day. The tables were very beaten up and aged, had obviously been stored outside and exposed to the weather, and one of them had globs of gum on the underside that they hadnt cared enough to freeze and scrap off. Luckily we covered them with linens so this wasnt noticeable. However, of the 30 chairs they delivered, they were all dirty and had black scuff marks all over them. We had to wash every one of the chairs to the best to our ability, but the black marks wouldnt come out even with a Mr. Clean Magic Clean Eraser. We ended up leaving three of the chairs in our garage because they were simply not presentable. We felt embarrassed even using the chairs, but luckily the linens, glassware and center pieces we had set up were attractive enough that they distracted away from the appearance of the chairs. They didnt even tell me when they were going to pick-up the chairs when we were done; they had an all-day window on the receipt. Had to call to get a real approximate time.Its also not the first time Ive had trouble with this store. They have constant stock-outs of on-sale items. You can almost assume that if the deal is good that they will stock-out, and if you take a rain check, it may be in the store 3 - 4 days later.

Best hardware store in the area.

Always good customer service here. Outstanding selection of parts for lawnmowers and chain saws, too. This is my go to for local hardware.

Called looking for something specific was told they had it. Staff needs some training

I go to your store today I asked the cashiers for some assistance and nobody could answer my question. Then I asked for a dog bed and shes tells me theyre seasonal are you serious. I am not impressed with your customer service.

Im always needing some sort of unusual vacuum bag. If they dont have it in stock, they order it and it comes in pretty fast.

Nice place little expensive

Excellant. Customer support

The people who are interested in your visit. Prices are in line with any other store. Have been buying from them for over 30 years.

I dropped off a blower to have two screws replaced and when I picked it up they did services I didnt ask for or agree to have done to the tune of over $86. They couldnt understand why I was upset. No one got my permission to do the work, they just did it and told me to pay for it. If you take your car in for an oil change would you pay for a brake job too? The owner didnt even want to return my phone calls. Will never do business with them again. Make sure you get in writing what you want them to do or you may be in trouble.

Im here fairly frequently.. staff is always friendly and helpful!

I am there quite often and the staff is always attentive, knowledgeable and friendly.

To busy to look at a brand new stihl hedge trimmer that wont run only had 15 minutes before it craped out....

Better than any of the big box stores.

They cut my wood for project and it worked out good

Day before leaf collection day and they still had walk behind blowers stocked for rent. Rates are fair. I had a good experience

The worst must unreliable management ever. On June 23, 2019 dropped off two window screens for repairs and 6 more to be made. The manager Joe, indicated that will be ready in 10 days, because he had to train a new person. After weeks of excuses, on July 18, we recovered our screens and took them to the professionals in Vernon, that got them done within four days.

Found everything I was looking for and with help

Horrible I have been renting there for over two yrs on a constant basis and this morning the manager and cashier went out if their way to embarrass me just bc I forgot my wallet to the point the manager even got a customer involved u will never use this place again and I will be sure to tell all my friends and associates that use them regularly to stop and go else where

Nice tools, tad expensive though

Staff very helpful

Jenial