My family and I went into the store and were treated like gold! Olivia Bacon (our store agent) was a rock star. She was knowledgeable about products and any accessories we wanted to add to our purchases. She meticulous with her attention to even the smallest of details from price to applying screen protectors. We spent about three hours with her setting up 4 new phones and Olivia’s energy and positive attitude never wavered a bit.I highly recommend cellular sales in Williston, Vt and in particular Olivia. This store will always have our business and we will always ask for Olivia.

Luke was great, not pushy, efficient, and very helpful. We called to see if they had any of the iPhone 13 Pro Max in stock, and they did, so we came in. Sure we overpaid for a tempered glass screen protector, but the easy transaction and great service was certainly worth it.

My boyfriend and I came down and stayed the weekend in a hotel. We were talking about getting our phone plans put together, so we finally did!We had the pleasure of working with Adam Dragosljvi! He got us 2 new iPhone 12 Pro Max’s, one for free! Gave us a bunch of deals and was so pleasurable to speak with! Also very knowledgeable! He didn’t just want to get the job done and get us out! He sat with us and made sure all our apps were downloaded and working, he was so very kind! I highly recommend if you’re in the area and need help with Verizon go to this store! Ask to work with Adam! He’s so very kind

Went into activate my new phone and get a 5G SIM they failed to complete the activation of my new SIM card and I was left without data when I went in to resolve the problem they told me it was my phone it was broken and I would need to get a new one. After spending the money on a new phone I had the same problem. Ended up going to the Montpelier Verizon store staff was much more knowledgeable in willing to help.

I cant believe how easy this was after how much I messed it up trying to upgrade my phone and plan at the same time. Tyler had my hand and walked my through the whole thing and I got a b better plan and 2 upgraded phones all for the same price I was paying!!!!

I’ve worked with Tyler twice as of now and all I can say is how impressed I am with his knowledge, attention to needs, and how easy he makes getting a new phone up and running. Both times he has brought to attention great deals and promotions that do save money on your current service! The store is always nice, well kept, and staff are always friendly and attentive. Tyler goes beyond the norm and will save you $$ and provide excellent service!

Went in with many issues.... Only a few with my phones though. Leah was a tremendous help. She made the process enjoyable and recommended phones that were exactly what I was looking for and matched my needs perfectly. Left a much happier person and looking forward to working with Leah again

Luke Treadwell helped us from beginning to completion......helping us figure out what to get and helping with setup and fixing anything that was not just right. We fully recommend him.

JT was excellent!! He stayed after hours to help us, I am beyond happy with my experience of the sale and help he provide!

Today, June 6, 2021 I received exceptional service from T. J. Couple. He was very helpful and knowledgeable. Thanks a bunch.

Wonderful! Isaiah Amador provided me with excellent service. My needs today were simple, yet he approached them with the same enthusiasm I might expect from someone ready to make a big sale. He was very knowledgeable and patient, and both a great listener and conversationalist. I will shop here for all my future needs without hesitation.

Store Associate held me in the store for 3 hours transfer pics to new phone. I had no idea he was just uploading the pics to google photos. One year later, half of my 8,000+ pics are missing. I called the store. Associate told me I am out of luck.

We went to the Williston VT Verizon store to look into upgrading one of our iPhones. Tyler showed us the options and based on the promotions available to us, we were able to get two new iPhone-12 phones for a fabulously low cost. We were very happy with the interaction with Tyler.

Professional, Knowledgeable, Patient, understanding to what I & my wife was looking for in a new phone, and Exceeded our Expectations.Thank you.

Olivia Bacon was AWESOME! I had the slightly complicated task of getting my own line and she handled all the back and forth with corporate like a champ! I will 100% be going back for my next phone!

TJ was great. He helped me get into a phone that really fit my needs. He was patient and kind and even really funny! I won’t work with anyone else as long as TJ is employees here. Highly recommend asking for him if you walk into this store. Thanks TJ!

I will continue to work with this Verizon store because of my experience with TJ. He provided exceptional service and went above and beyond in providing a fantastic customer service experience. I would highly recommend anyone coming into this store to request to work with TJ directly - you wont be disappointed.

Big thanks to TJ Ingibina! Great customer service, very helpful, very patient! Went above an beyond. Even stayed late wirhout it being a big deal. Awesome guy thanke again TJ!

Thank you to Tyler Vezina for all the help. Ive never had better customer service.

I highly suggest working with Leah at the Williston Verizon Wireless store. Great personality and friendly and very help on upgrading my iPhone X to an iPhone 12 Pro.She even offered to go out to my car and help me connect it so that I would be all set.That’s taking service to the next level and definitely will do business with Leah again.

I had OUTSTANDING service at this Williston location. Anthony took a lot of time out of his day to educate me and set me up with an updated device. Honestly I can’t remember when I have received such outstanding customer service anywhere. I will definitely go back!!! Also, I received excellent customer service on the phone the day prior by David who directed me to Anthony as it was David’s day off.Excellent team!!!!!

Went in expecting to get just an iPhone 11 to replace my current and sadly out of date iPhone 6S. Ended up with a new (and cheaper!) plan that provides more of what I need, an iPhone 12, and an iPad. All for less than what I would have spent had I just gone with the iPhone 11.Worked with Antony who has the distinction of being both an excellent salesperson and superb customer service representative - he was knowledgeable about all the promotions available and able to get me the best deal for the most and newest tech. Possibly the first time I have enjoyed the experience of walking out of a Verizon store with more things than I intended to get when I went in. Honestly, can’t say enough good things about him - friendly, good sense of humor, good conversationalist, great style, good at his job, efficient. In a world where subpar service is the norm, Antony most certainly stands out. A+ experience - would definitely recommend visiting Williston and Antony to anyone for their Verizon needs.

David, the man who helped me choose my new phone, was awesome. I love my new phone. Thank you, David!

Olivia is the best she went way on and out and beyond for me gave me the best customer service i ever experienced i highly recommended every one to go see her. version should feel lucky to have her on the Version team go to version in williston, vt. Ask for Olivia bacon tell her james sent you 😁

Tyler was a great salesman and customer service consultant. He is very knowledgeable about the products and services that Cellular Sales offers.I purchased an iPhone 11 and an iPad 8th generation so I received promotion deals as well. He is also a good listener and friendly. In short I highly recommend Tyler.

Due to the holidays - VZ has certainly fluctuated in traffic. Last night when we went we waited a bit, but it was so worth it! Adam who helped us was FANTASTIC! He was knowledgable, patient and was truly ensuring that we had the best customer experience as possible. We ended up purchasing two of the new iPhones (shocked they were in stock) and walking away happy! With only 3 reps, the environment is spread out and feels safe.

My experience was great with Tyler, he is an awesome person...great customers service.

I went in to upgrade my phone from an iPhone 5S/SE, which was far overdue. I worked with Travis Garrett and had a wonderful experience. Not only was he personable and professional, but he was very knowledgeable and took his time to answer all of my questions. I didn’t feel rushed to make quick decisions about a phone, phone case, screen protector, etc. as sometimes you feel that way as a customer when sales are involved.With Travis’ guidance on different iPhone models (because I knew I was going to stick with iPhone), I went with the XR. I absolutely LOVE my new phone!I highly recommend making an appointment with Travis G if you’re looking for excellent customer service & a fantastic phone buying experience!

I had a great experience at Cellular Sales on Williston road with Olivia Bacon. She went above and beyond to help me and was extremely patient with the challenges we faced. Thank you Olivia!

Sold me an iPhone that does not work and will not accept exchanges. I had to do a warranty claim for a brand new $1,000 iPhone.

I am so very pleased with Tyler and the time and professtiolism that he showed both myself and my husband. I have been in a few of your other locations and have not been fully satisfied but today was different. Other than paying my bills on the one in South Burlington I will always take my business to Tyler. As a customer service specialist myself I would definitely put him at the top and you should be lucky to have him.

I worked with Spencer Fewer to trade in an old phone for a new. He made it a very easy and pleasant experience, suggested cost-savings, explained everything clearly and did it all quickly. Ive worked with three people at two different locations with this company; somebody is hiring carefully - they were all terrific. (Thank you to Spencer this time though!)

Travis and another lady helped me unlock my iPhone 11. Up to them helping me it was a very upsetting experience with apple and other Verizon employees from another store, but they were very patient and knowledgeable with the process. Thanks again

Update....4 months later and I am still dealing with this issue. I WAS able to return my phones after I was lied to about not being able to. I brought them to this location and met with one of the managers (jameson) who took them. Luckily for me I kept my receipt for the return as I received a bill for over $5000 from verizon for the phones I returned. Once they took my phones they restocked them and resold them. (One of their previous employees tracked them for me by the serial number) These crooks kept my phones and likely ripped somebody else off with them! They never made it back to Verizon! After multiple hours of communications with verizon and my account going to collections I was able to get ahold of the indirect account manager (scott) with verizon who was unable to help me as well. He seemed like he wanted to help but nothing came from it and just pushed the process back even further. It wasnt until dealing with the collections department who was great by the way and telling them my story, they were able to help me. I forwarded them my receipt of return and they couldnt believe what I had to go through. This has been a horrible experience. Zero stars because one is too many!Dont waste your time with this 3rd party lying and cheating facility. I am left asking myself if this is a joke.... I was lied to by multiple people within this company during this process. I purchased 4 new phones from them and was a returning customer who has made multiple purchases. When I was there I was told my trades were going to be worth $550 and to just send them to Verizon directly. Once sent in I received my trade value of $202. So that lie cost me $700 and I was not able to get my traded phones back. I was told my new cellphone bill would be around $400. That lie was going to cost me $400 a month as my first bill was $1150 and moving forward my new bill was going to be $800 a month. They sold me screen protectors that didnt work with and inhibited the functions of my phone. I reached out to their regional director as I was able to get his number but he didnt answer and would only reply through text. He had his lower level managers try to help me but they did nothing to resolve the issues created by their sales consultant. Their idea for resolve was to pay the high payment for 6 months, go on auto pay and pay $3000 to pay off 2 devices to get to the payment I was originally quoted. I was then told after no resolve I could return my phones and break ties. Unfortunately and not to my desire I had to purchase phones from AT&T who couldnt believe the situation I was in and brought back some faith in the phone industry that I had just completely lost. When I went to cellular sales to return my phones they told me you own them and they could not take them back and it was against the law and to watch for the $5000 bill for the devices. Its kind of struck me funny that against the law came out of their mouths after this fraudulent transaction ive been dealing with. I will be reporting this company to the state of Vermont and intend to contact a lawyer.I do not recommend stepping foot in this building.Buyer beware. Please direct your friends and family to save a hassle and just deal with Verizon corporate directly, they will save time and money and they wont have to pay and additional $45 Set up prior to Verizons activation fee. Their lack of customer service is appalling! They give sales consultants everywhere a bad name.Salesman worked with: DavidDirector who texted me: BrettLower management who i spoke with: Jenn & Jameson

Ben has a phenomenal personality...patient as we went over issues with my new phone. He is an asset to Verizon and should be taken good care of to assure he continues with the company. Grady trained him well and they are an excellent and compatible pair!

Liz was in training with Morgan.... outstanding! They were so patient with the transfer and all my questions. Liz was able to help me navigate my new device, pick out accessories and set it all up. Morgan was so helpful with all the technical supported needed!

I recently lost my phone and tried to get it replaced (insurance )--online, so difficult . some of it because I lost pin andd code info!-went in and met with a sales consultant and he took the time (40 minutes ) and made sure I walked out of there taken care of with a new phone coming in a couple days!--im guessing there was no commission on his end but that is what customer service is all about its people like him that creates repeat business !--his name is Antony. W and no Im not his relative or friend, just met him for the first time today!!!

Skuyler did an amazing job helping me out. She got me the perfect plan to fit all my needs and I even upgraded to a new phone. Very helpful, thank you

Helped by 2 highly qualified professionals. What seemed like a difficult task was handled with ease, politeness and knowledge. Verizon has done an excellent job in hiring them. Thank you Ashleigh and Ashley!!

We had the most enjoyable experience with Edwin Rivera last night. He connected with my wife, my 16 year old daughter and myself with such ease and authenticity. We bought our new phone and he respected the research we had done ahead of time. He explained other options but did not push us into anything we didnt want. To be honest, if he had, we would have walked out. His intelligence, humor, and warmth will bring us back to this Williston store - in particular. Even our daughter was impressed. Because it was her phone, he talked with her first and us second (knowing we were paying). Its this kind of rare humanity in retail that we have come to appreciate. Thank you Edwin.

I dealt with Matt and Devon. They both tried really hard to help me get some sort of internet at my house since nothing else was available. I had to go back for a second visit and I dealt with Matt again. He was very professional and gave me his honest opinion about what was my best option for my situation. He didn’t try to push anything to just make a sale. Will definitely go back for my future cellular needs.

Pretty awful experience here. First, when I asked if they were a Verizon store, they said they were not, but rather an authorized retailer, and then they proceeded to bad mouth the local Verizon store and tell me how they were better than them. That should have been my first clue to leave, but I needed a screen protector and I figured it didnt matter where I got it. Boy was I wrong. I purchased a screen protector on a Friday. I noticed that along the edges of it, there was a rainbow effect going on. On Sunday, I noticed a chip in the screen protector. Now this was a brand new phone that I didnt have a case on yet, so I wasnt using it much as I didnt want to risk having anything happen to it. I am dumbfounded as to how it got a chip in it. On Monday, I went into the store to see if I could return it. It was pretty expensive for something that broke in 2 days. The guy who greeted me said it was applied incorrectly, hence the rainbow effect. It was applied by the salesperson at the store, so they are at fault for that. However, he said since there was a chip in it, they could not accept a return, as they would get in trouble. He reiterated this many times. So I bought something that broke in 2 days, and they refused to accept the return. When I went home and contacted the company that makes the screen protector, they didnt understand why I was not offered a refund at the store - they said that since it broke within 30 days, the store should have issued me a refund, and they would not get in trouble for that. I will never go here again. I went to the corporate Verizon store instead and had a much better experience. STAY AWAY FROM CELLULAR SALES!

Excellent customer service, TJ and the staff went above and behond, it was closing time, they still accodated.

The employees were amazing and very understanding, a all in all great experience and great atmosphere to be in...

Very happy with the attention to detail. Keagan Horton listened to us, made multiple recommendations, explained our options and provided us with a positive experience. We now own new phones and left the store feeling good about our decisions....Refreshing change from what we were previously accustomed to at other stores.

I rarely leave reviews, but I had to comment on the fantastic customer service that I received tonight. I had been on hold with Verizon wireless via phone for 45 minutes trying to get a simple question answered about a plan. I went through endless automated prompts and in the end my question was still unanswered. So I decided to just go to a store in person to hopefully get some help. I’ve had a terrible experience before at other Verizon stores so I wasn’t expecting much... but I showed up anyways, minutes before the store closed, with my gaggle of kids and the store associates named Luke and Ben were warm, welcoming and helpful. Luke was able to answer my question and explain the why’s and how’s and Verizon Wirelesses global impact etc. Ben, though busy and not directly taking care of us, listened and offered up thoughtful advice as well. They were both incredibly informative and it’s the first best experience I’ve ever had at a Verizon store.

I used the Verizon store in Williston to upgrade to the new IPhone SE. I worked with Asad, and had a very pleasant experience. He was helpful and professional!

We had a great experience with Dillon at Verizon. He is personable, knowledgeable and was able to answer all our questions. He helped us to save money on our monthly bill as well. We left very happy and it did not take long to get two new phones.

Horrible! Have had a flip phone on the Verizon Network for years and it finally gave out on me. Knowing I had to eventually progress to the 21st Century in technology, did my research and found a Smart Phone that I felt comfortable with. Verizon listed it for $444 and was available for pick up. Granted people spend a lot more for these phones and always hear about someone cracking their screen and the horrors associated with it. So while $444 is in the middle of the road price wise, it is still a hefty investment for me and a purchase not to be taken lightly. I live a distance from the City and the Williston Store was the closest although it was a 40 minute drive for me. I called the night before and asked the price and if they had it in stock. They did, and the sales person told me it was $400. Great! At least I would save on taxes. I headed out and was greeted at the door, most likely due to the Covid19 virus. I had my mask on, but was amazed to see that the majority of people in there did not have a mask on, not even the person who waited on me. I told the sales person what it was that I wanted and he got it out for me from the back room. The box that the product was in seemed a bit beaten and was not in shrink wrap. He took my information and worked on the computer for some time. He had to ask for help from another sales person as he was having difficulty with the computer accepting some kind of code from the box. Eventually he was able to get it going but needed some kind of over ride code. After at least 1/2 hour of setting things up on the computer, he tells me the price is $100 more than the $444 that Verizon listed the price as. And certainly more than the $400 that was quoted from the sales person the previous night. Supposedly the difference in price was based on the fact that I would be using it on Verizons Prepaid Plan. That didnt make any sense. I argued that I could of purchased it on-line and picked it up in store for the $444. He said it was probably a promotional price, and they couldnt honor that price. BS! It was a Verizon phone, and a Verizon Authorized Store, and not a promotional price! To his benefit he did say that I could go back and purchase it on-line, come back to the store, and he would be willing to help me set it up. After reading the reviews, I will not be going back to this store as it appears that they jack up the prices, charge for sim cards which Verizon says are free, and what ever unexpected service charges they can drum up to pad their bottom line. I do not recommend this store. It left me with a bad impression and gave me 2nd thoughts of making such an investment. At this point I am giving myself 2 options. Either buy a flip phone from Ebay and use it until they are totally phased out and no longer supported, or just get a cheap $100 phone from Walmart. Although I was a bit excited at moving up in technology, I have done okay with less relying on actual face to face communication, and my experience at Cellular Sales gave me ample reason to stay in the stone age. Furthermore it left me with a bad impression of Verizon for endorsing them in the first place. I might even ditch Verizon at this point and go to something like Consumer Cellular. Although Cellular Sales holds some positive reviews, its often the negative ones that should be given the most weight. Needless to say I didnt purchase their phone and am not going back.

Jameson was very patient and helpful. He fixed all the things that the guy from Best Buy screwed up and did it with a smile! Now I can actually use myphone. Thank you!

Wow! Tyler and Kevin afforded me an impressive customer service experience. If you need any Verizon assistance contact them. In a day and age of increasing apathetic customer service these two exceeded all my expectations. Well done Tyler! Your questions were timely. Your response to my replies empathic and your technical knowledge impressive.

The store had 3-5 sales people in the store while I waited patiently for 30 minutes for one to be available. Not once was I acknowledged or offered wait time. I was clearly the only person waiting when another customer walked in, she was acknowledged and asked if she had a quick question. It was very poor customer service, plain and simple. I left quietly and calmly and they didnt try to redeem their lack of customer service by acknowledging me leave.

Great phones great service even here in hinesburg.

Great experience! In and out very quickly and super awesome service from Leah!!

Excellent customer service

Morgan and Nathan are wonderful!So very patient & kind. We are seniors. It takes a little longer for us to understand my new phone!! Am very excited about my newtoy!!What a great experience: highly recommend this branch!!Thank you, thank you, thank you!!!

Very scammy! I just went in to upgrade to the note 10. I did my research on the phone and saw in some reviews that the phone came with a screen protector out of the box. When we were going over the phone the salesman, I believe Chuck was his name, asked me if I wanted to purchase a screen protector. I proceeded to tell him that I read that the phone came with one out of the box and he told me that it didnt. I told him that I saw from multiple sources that it did and he again smiled and assured me it didnt. So I assumed since he worked there he knew and the stuff I read mustve been special edition phones or something. So I got a screen protector from the store. The salesman then went to another desk to apply it which is where he either was surprised to see that there was already a screen protector and neglected to give me the chance to change my mind about the one I was about to purchase, or he knew all along that there was one and scammed me into buying one to up his commission because I just went through the box my phone came in and with the manual sure enough a pice of paper said that this phone comes with a screen protector on the phone. So wether he was uneducated on the phone or being scammy either way its pretty poor business practices. From now on I will be upgraded online and not dealing with slimy salesmen.

I stopped into the Williston store because I was having a problem getting used to my new phone I received the day before from another excellent sales rep in St Albans. Miguel went out of his way to help, even though he knew I wasnt there to buy anything he was kind and very respectful. I was having difficulty pairing my phone/car and he kindly did that for me. What excellent service.

I called to schedule a time to pick up my phone and the gentleman on the phone told me I can’t from his store was extremely rude and hung up on me while I was trying to explain to him that I spoke with a Verizon employee that morning who told me to call this specific store and make an appointment to get my phone. I’ve never received such awful customer service and I will never recommend these people to anyone. This is my second awful encounter with them

Jason was great on my return! Ben was awesome too when I was here a few days ago. How great to come in and meet two very helpful and professional experts.

I can honestly say this company seriously negatively affected my life. I was approached by a cellular sales rep Tayler Miller and asked about coming aboard to join the Cellular Sales Team. He had gotten my number from a new hire there who I had sold a car to. I had told him I currently had a job with a good income. He told me just to listen to what he had to say. I had heard good things about Cellular Sales and the car industry was getting slow so I figured it wouldn’t hurt to hear more about the company. Everything sounded great like it always does I really believed everything he was telling me and I wanted to move forward. My only request was that I go to training as quick as possible so I can start making money as soon as possible. I was already making $90,000 a year but I strongBelieved in this company. They hired me I finished first in my training class got out of training and immediately started working I work every single day extremely excited about the opportunity and the job. They told me I was working too many hours and had to go home during the training period. I had told them that I needed to get going as quick as possible and all of this was discussed. They turned around and fired me for being “” unprofessional”. Knowing I had just given up a position to go there. None of them will answer their phones or even talk to me. I should’ve every day on time in dress code eager to learn ready to move forward I caught on everything as quick as possible. They lied to get me there I left a job and when I brought it up they fired me. I have messages from them. I really believe that the company is a good company. But the structure of the company has no managers and they will fire you if they are worried about you if you are good and you threaten their potential they will fire you and there’s no manager to stop them. Never in my life have I been fired for a position ever I have excelled in every sales job I’ve had breaking a hundred thousand dollars In several industries. I took this job because they have locations all across the country and I wanted to move down south to be with my daughter they knew this they. Worst part is they won’t even answer their phones they know what they did was so wrong as a place to buy a phone I think Cellular Sales is a great place as for a place to work the income is there but don’t expect them to care anything about you

Always a pleasant experience here, my salesman TJ Ingibina was so helpful, he guided me through all the things I needed to know about what I came in for, and also helped me with getting something I needed but had never heard of. This store has always been a 5 star experience for me.

My wife and I had a great experience today. Normally buying a phone these days feels like buying a car, and today was a quick, and effortless process. Our rep Nate did everything for us! 10/10 would recommend to all my friends and family.

This place is all on 100% commission and have dirty tactics to make you feel like you are getting an amazing deal when you are not. The $45 dollar setup fee is a scam and tell your rep you will NOT pay it because they have the ability to wave it. Go to corporate or any other authorized retailer. All the reviews that are positive are mostly fake or forced instore by reps after they masked a good deal to you so they can pad their pockets. DO NOT SHOP HERE.

I feared changing cell phones because I liked by Windows phone. Caleb helped make my choice of the dreaded chafe much easier and more intuitive. Verizon has always treated us well and this time is no exception. Overall, this has been a great experience. I would recommend this location to anyone looking for Verizon wireless service.

I have been to this location several time and the staff is usually pretty helpful but this time my experience was exceptional. That seems like a powerful word for a Verizon store visit but it seems more and more rare to find great customer service no matter what the setting. So I have to give a shout out to Le Long. Le greeted me immediately as I walked in and sat me down to review options. It was clear he was concerned with finding the right plan and setup for me, not just sell the most expensive/newest items they had. He had all the answers to my questions, and clearly explained pricing with the excel sheet to compare different plans. He was very efficient, didnt waste time on options I wasnt interested in and I walked out in what seemed like only a couple minutes. I wish more people across all industries understood customers like this guy.

The interaction from the greeting was exceptional! Low key no pressure sales approach. I got all my questions answered and they were patient. No waiting and follow up was excellent from Sam and Joe. It was a very personalized approach.

Horrible. Couple of nice guys. Huge ripoff attempt. Reported to REAL Verizon. Dont go here.

My girlfriend and I had a great experience at cellular sales with salesmen Colby Guilmette. We switched to Verizon, got new phones and added accessories. The process was smooth, efficient, and effective!

Nate and Amy were awesome! They were able to get myself and father-in-law all setup with our new phones in a quick and professional manner. I would highly recommend working with either of them! Thanks.

Although eager to help (clearly seems commission base) and friendly the staff is very nice. BUT lack of training and knowledge is oozing out of these franchises. EVERY time I go here no matter how small seemingly the need I spend hours here and something I have to call Verizon and fix that they do! I asked 10x if I was able to use my upgrade and make sure I was not doing one of those plans where they charge monthly for the phone and the young kid reassured me uneasily that it wasnt. Of course based on his body Language and the almost 2 hours I sat there trying to keep my 4 year old at bay I called Verizon after and he did sign me up for a $53 EXTRA on my bill a month plan for my new phone NOT an upgrade. Annoying is not the word Id like to say...

Best Verizon experience thus far!!! Tyler was so attentive and helped with everything. I am not too tech savvy and he really helped me feel comfortable with the phone I got. Thank you Tyler for your wonderful customer service!!

Our agent,Leah Porter, Search under every stone to find the most money discounts on our trade-ins etc. she ended up finding $600 + savings that wasn’t clear at a glance. Money saved makes us smile! Thanks Leah. Go see her for your wallets sake!

Amy was beyond amazing! We were getting my daughter a new phone, switching hers another phone over from another carrier and had additional convoluted issues with that account. Amy could have given up at any point and told us to get it together and come back. However, she stuck with it and our trips back and forth to the house and the other carrier and several HOURS later, we were set. She was kind, beyond helpful, funny and knowledgeable. We could not have asked for a better person! Additionally, other staff in the store were wonderful and went out of their way to help. If you need a new phone or service plan or anything, Amy and her teammates are who you need to see! Thank you all, but especially Amy, for all your help!

This is going to be a long post but its necessary. I dealt with Jonathon when switching from AT&T to Verizon. he was very helpful, answered all of my questions, some multiple times. We made the switch and we never realized we werent in an official Verizon store. Our first bill arrived and there was a double billed item that has taken me almost an ENTIRE month of multiple calls per week to get fixed. Jonathon helped me FINALLY get this resolved with Verizon tonite at almost 9pm as they kept giving me the runaround.We were taking advantage of the current deal(up to $650 for your AT&T phone). I ran into a question I couldnt answer doing the online submission and was close to a true Verizon store and when I went in THEY REFUSED TO HELP ME! hands out in front shaking them saying we cant, we wont help you. go back to the place you got the phones SERIOUSLY!?!? I am a Verizon customer asking about a Verizon deal and you wont help me!?!? SO I called Cellular Sales and got Sam. he spent about 90 MINUTES with me helping me figure out the submission paperwork. I walked into this store in tears and at the end of my rope and he truly helped me. Verizon this new customer is not impressed with you at all. Cellular Sales is your authorized retailer so you shouldnt punish those customers who deal with your authorized dealer by REFUSING TO HELP THEM! I cant say Im impressed with Verizon but I am impressed with the service I have received from Cellular Service and I would recommend them for sure

Sam Coleman was amazing and went above and beyond to help me today. I would recommend him (and will!) to all friends and family who are customers of Verizon. THANKS again Sam!!

I worked with Morgan yesterday. She was knowledgeable, thorough and extremely patient, allowing for a painless retail experience. Thank you, Morgan!

I needed to get advice and help with a new iPad and changes to my Verizon plan. Got just what I needed and a pleasant atmosphere and attitude! Thank you!

Quick service! Awesome rep took very good care of us. Explained several different plan and phone options. Very professional atmosphere... Highly recommend!!! A++++

Amy was amazing. I will definitely be back to see her in the future for all my cell phone needs. Ive had some disastrous experiences at other stores but she made everything quick, easy, and got me a great deal on things I didnt even know I needed. Thanks Amy!

My favorite local Verizon location. The wait here usually isnt bad and the staff is super helpful. Had to make a complicated exchange here and the staff member worked through it with me with a very positive attitude. This is now the only place I go when I need to do account maintenance that I cant do through their website.

Our experiences at this particular store have always been great! We have the family plan with 5 phones so we are always changing phones and plans and choose this store for the great help.

I highly recommend Cellular Sales for anything mobile phone related. My experience with Kevin McGregor (sp)? today was top notch, I was in and out in under an hour while he expertly upgraded me to a new phone. Will not hesitate to return, A++ all around.

Keagan was extremely helpful in working a large bundle for our family plan.Very impressed with his knowledge and professional way he managed our account.We will be back.

Chance was incredibly helpful. He was so knowledgeable about the tech side of things and explained everything really well. Thanks for the fancy new phone!

Had a wonderful experience at the Verizon store in Williston. Rob Small was my rep-- he was super helpful in both talking me through Verizons new plan set-up, and upgrading me to a new phone (I switched to android from apple on his recommendation and am very happy so far!). Not only was he a knowledgeable Verizon representative, but he was also incredibly personable, so working with him was easy and enjoyable. Thanks so much Rob!

Nate was awesome! Very knowledgeable, super friendly and accommodating with our children too! We will definitely return when we are ready to purchase phones for the kids.

Stopped in at the Verizon store on Shelburne Rd in South Burlington and Bryan waited on me and was excellent at showing me choices of phones available. Chose the LG and the time he spent showing me how to use and all the customer service was great. Excellent service.

I worked with Amy Vetters and she was fabulous! She was easy to work with, explained everything in easy to understand terms, and we laughed a lot throughout. I would highly recommend working with her!

I bought a new iPhone from this store today. Chance was available to help me through the entire process and was extremely helpful. Would recommend friends and family to visit this location and work with Chance in the future.

Always very helpful for me.

I had gotten a warranty replacement for a screen protector and I stink at putting them on, so I went in the store to try to get some help with getting it put on, immediately the guy noticed they weren’t the ones they sold there and he was pissy to me after that. I pay $300 a month to Verizon and you would think they would at least give me a little bit of good customer service. And to top it off the guy put the protector on horribly, I’m assuming purposefully since I didn’t buy it there. And now the screen protector has a huge rainbow line going down one side of it that’s distracting from the screen. Very unsatisfied, makes me want to switch to a different phone company.

Jordan was able to help me out today! Hes very friendly and always makes sure if you have any questions hell help out!!!!! He was super helpful and nice!!! I will be dealing with him again!!!! Got a nice LG thinq phone!! Thank you soo much Jordan!!

Great experience at the Taft Corner store! The staff is super helpful and knowledgeable. Im glad I stopped into get my new phone...highly recommend!

Thank you to Lauren @ the Williston, Vt store. She is the BEST! Very informative, efficient and friendly. Service was excellent! She goes the extra mile.

Chance greeted me at the door when I came in. He was super knowledgeable and genuinely helpful. He didnt rush me at all. I was happy with my purchase of a new cell phone in the end.

Its was good they helped me with all my needs

I am astonished by my experience in this place! I will never go to another Verizon store again. What could have been a very difficult experience for me was instead fun, relaxing, and easy. Kate and Mike were extremely understanding, patient, and thorough with me! For someone who is clueless with electronics I am walking out of here feeling like I have every questioned answered and totally confident! I feel like I can turn to these associates for anything in the future - if needed. Far more than an average experience and I highly reccommend coming here.

Nate was the most DELIGHTFUL customer service representative we have ever met! No pressure, listened to everything we said, made solid recommendations... and just plain adorable.

Isaiah and Griffin were great reps, they helped me buy a new G7 and set up the phone for me.