Outstanding! I couldn’t have found a better dealership to buy my car from! The service at this place is amazing! I customized built my new GLE to my likings and I am beyond happy with the results! This is the place to come! I refer all my friends and family to come here! I love the coffee machine as well! The people here are so kind! Definitely come here to buy your next car! Like so seriously!!

My experience here was absolutely amazing! The people are wonderful, the service is top notch! The latte machine is fire! I bought a GLE450 and couldn’t have found a better choice! The best customer experience ever to have! If your in the market to find a car, definitely go here! I have nothing but amazing things to say about this place! I will be back!

Kevin Conant, Sales Manager, was outstanding facilitating our lease of a GLS450. He was customer focused, professional and committed to ensuring our satisfaction. No doubt we’ll be back.

Phenomenal service by everyone, but especially by Frank Waite. Frank was super helpful, knowledgeable, and personable. He went out of his way for me and made sure that I was completely happy. great place with great people and great cars!

Awesome experience as always! They say ‘three’s a charm’… my third C300. True teamwork in place from all aspects of the sale to service.My sales consultant, Gene Hauck was excellent in providing great customer service throughout the entire process. Gene is professional yet personable, experienced & knowledgeable. He made sure the entire experience was smooth & seamless. Thank you.Terah McNeal

I was referred by a colleague and the visit exceeded my expectations. Phenomenal service - genuine and personalized. Gene was fantastic, super knowledgeable and passionate about products and people, great guy. He was patient, informative, thorough. Ty made sure I received top notch service and helped make the experience wonderful. Great energy and went above and beyond to help me get the car that worked best for me and my family. Willoughby is hands down the place to go, they’ve got my loyalty!

I just bought the 2021 S580 here. The whole process made me feel very smooth, they provided a great service, and finally I was very happy to complete the deal in the store.

By far the best experience with Mercedes-Benz of Willoughby. Special thanks to Jean, Brent, and Bruno for making everything a seamless process. I would drive 16 hours again to deal with this family oriented business. BTW, my son said they have the best hot chocolate. Thanks again and Godspeed!

Outstanding Service. Have been dealing with Leiken since 2002 and have never had any issues with the 4 AMG cars that I have purchased. Service is exceptional. Always have a loaner car available and when picking up my car, it is always cleaner than when I left it off.

My husband spent a lot of time contacting different dealerships that had the exact make and model of the car I wanted. After talking with six other places we choose to buy our car from Mercedes-Benz of Willoughby. My husband worked with Kevin and he was very responsive and attentive to all of our needs and requests. When it came time to go check out the car, he was very thorough and patient with us and explained everything very well. I would highly recommend working with them for any future car purchases. Kevin even called a few days later to ask how my drive home was (from Ohio to Michigan) and how I was enjoying my new ride. Definitely A+ in customer service!!!

I just purchased a Mercedes GLC 300 from Leikin Motors Mercedes. Best experience ever. It was seamless. I drove up from Michigan as I did my research and their cars were priced perfectly. The Mercedes I looked at in Michigan was very overpriced and had to many miles. My lender even complimented the dealership. Gene was exceptional. He was patient, explained everything, and gave me a demonstration of my vehicle. It was dressed with a big pretty red ribbon. I found them on Mercedesusa. Definitely, check in with them for your next vehicle purchase.

From the moment I stopped in just to see what Mercedes Benz offered I was treated fantastic. My salesman turned out to be Gene Hauck. I was very lucky that he saw me walking around looking at cars and came out to assist. He was very professional and helped me effortlessly through the process of trading in two vehicles for a new one. He new everything about the car I picked out and was excellent later teaching me the systems and features.All the sales staff was knowledgeable and I even got to meet the owner who was top notch.Thank you everyone at Willoughby Mercedes Benz for a great experience and a awesome vehicle!Anthony Giza

We’ve had a great time buying our new Mercedes at Leikin! Mo Soliman and the crew were super helpful answering all the questions we had. Unveiling of the vehicle during delivery was a nice touch as well. After quick paperwork we were off and behind the wheel of our new car! Thank you Mo!

I cant say enough about the excellent experience I had working with Frank Waite and the team at Mercedes-Benz of Willoughby. They took the time to walk me through the sales process and all of the features of my new car. I couldnt be happier, in fact, I have recommended this dealership to all of my family members.

Took my car because the convertible top would not operate. I called ahead and said I would wait for the diagnosis and then we decided to go out of town for the weekend. I left the car on Sunday morning using their Dropbox service. The service coordinator Michael called me Monday and advised of the issues and I told him to go ahead and fix it. The next day I get a text telling me your car is ready. We were 250 miles and asked what time they close and told him we would be there before they close. We came back, walked in and they said they would bring it out to me. Couldnt be happier with the service treatment and efficiency. Reminds me of the old days when customers were treated with respect. 6 stars for my experience.

Mo Soliman took time to help me understand all the electronics, and went out of his way to please us.

Purchased a used SLK from my home 2000 miles from the dealership. I did this because I was impressed with the information provided and the honesty and responsiveness of the sales team of Brian Rapopport and Kevin Conant. They and the dealership are A+ in my exoerience

Very happy with my GLE, I bought mine by sales consultant Frank Waite, he is very professional and helpful, he answered all my questions, I strongly recommend him

So very easy to do business with. Great people and a wonderful product. Gene Hauck made the car buying experience a pleasure. He spent all the time needed to introduce me to my 2021 Mercedes A 220. Gene also followed up the next day to make sure I was comfortable with my purchase. Mr. Leikin was both gracious and professional and truly reflects a wonderful family business. I will back in the future and will recommend to all. It was well worth the 45 minute drive to the dealership.

Great Experience. Mo Soliman was an awesome salesman. I will be going back.

Mohamed at Mercedes-Benz of Willoughby is the best car salesman ever! This was my first time going thru the car buying process on my own and he answered all of my questions willingly and explained every detail to me to my understanding. Mohamed helped me find a vehicle that included each and every feature I wanted in my dream car. The car had to be sent to Ohio from another state and he made that happen without a hassle. He even connected me with the financial department, when at first I was reluctant to speak with them, to add necessary warranty packages to my purchases to ensure that my new vehicle is covered from front to back, inside and out. When I arrived to purchase my car Mohamed set up a grand reveal. The car had a red bow on it which I requested, but he made it even more special by setting up a special congratulations sign with my name on, a cake because it was my birthday (by the way the cake was AMAZING), and balloons!. This made me feel so special. Mohamed said he would do anything to make sure that I was a satisfied customer and he did just that! Thanks Mohamed and Mercedes-Benz of Willoughby, Ive never been happier!

Frank Waite provided excellent service in the purchase of my new GLB 250. Probably the best new car purchase I have ever experienced. Thanks Frank!

Great service. They actually answer the phone instead of letting it go to voicemail and calling you back. Mike, the contact person in service, knew exactly what was going on with the repairs as if he had done the work. On top of that, the car has never run better.

We have been purchasing our vehicles from Leiken over the last 20 years. The experiences have always been enjoyable. The team makes the purchase informative, swift, and easy. The expertise runs from sales to management to ownership. Cant think of anything we would change.

Everything was good except that it took too long for them to wash my car and get it back to me so I could leave.

Like working with this Mercedes dealership. Easy to work with and definitely not aggressive selling you a car which I like and a plus for me. We had built 3 cars from this dealership. No issues at all. Highly recommended.

Just purchased a Mercedes GLC 300 from Leikin on 8/26/21. By far, the integrity and detail of service at this dealer, is the best I have ever received. Our salesperson, Gene Hauck was amazing--- It felt like we were dealing with an old friend. Definitely go to this dealership. Trust me, will you not be disappointed.

Not super excited about the service department although they were courteous and friendly. The sales manager is awesome. I would direct all to him.

My experience @ Mercedes-Benz Willoughby was beyond amazing . Awesome staff, very professional and I’m im loveee with my NÉW MERCEDES. A very special shout out to Mohamed ( Mo) Soliman.. He knew exactly what I wanted & made it happen. I walked into the show room & was literally jumping for joy when I saw the BIG RED BOW.... YOU ROCK!!!!

We have purchased two vehicles from Leikin Motors, and have nothing but good things to say about dealership. The services and buying process was simple, efficient and enjoyable. May hats off to Kevin Conant for taking extra special care of us.

We bought a 2021 C300 4Matic Coupe from Frank Waite, Sales & Product Consultant, at Leikin Mercedes Benz of Willoughby. Frank made our experience of buying a new car very gratifying. He tracked the car from Germany to Willoughby and gave us A+ customer service.

Mercedes-Benz of Willoughby was an awesome place to purchase my car. Everyone was very warm and friendly i felt comfortable. Mikal Gamble was phenomenal and very helpful he seemed human and not like a pushy dry salesman. He gave such a friendly feel, that i felt he had my best interest at heart. Very warm place and i will definitely be doing business with them in the future.

Mo is very helpful and I love my new car!

This is the worst experience Ive ever had buying a car! They are HORRIBLE! Ty Whiting gave us a run around for a week refusing to except a $2000 deposit, not returning calls and documents to our financial institution to complete the sale, only to tell us today that they sold 2018 GLS550 vehicle to a local .

Great dealership, I leased 3 consecutive vehicles from them! They always treated me fairly and were a pleasure to get a car from.

Very rude over the phone. I was inquiring about a vehicle and calling back to inform them that I had secured a vehicle through another dealership and was hung up on and I was making a courtesy call so they didnt follow a stale lead. Would never call them again.

I just purchased my dream car - an A220 - and I couldn’t be more pleased with my experience. Mikal was our salesperson, and he was fantastic. He made the process simple, and he did a great job with explaining all the features of the car at delivery. I would highly recommend Mercedes Benz of Willoughby and Mikal any day of the week!

If youre looking for a great car buying experience this family owned Dealership is the one to pick. Everyone involved was overly attentive and helpful with the purchase process. Our salesman Kurtis Borsi was fantastic. When he said he was going to do something for us he wasnt kidding. He did it and he did it in a timely fashion. We purchased a 2021 GLS 450 and we love it.

The service is always on time and reliable.

Thanking Frank Waite for all of his assistance for the purchase of my new Mercedes Benz Coupe. He was very knowledgeable, patient, and all and all my overall experience was exceptional! Thank you again, Blessing to you!

Always takes great care of my vehicles. Great service.

I had the BEST experience at Mercedes-Benz of Willoughby. I worked with Sanford Haynes. I walked in with an idea of what I wanted and how much I wanted to spend and Sanford helped make this possible. From beginning to end, he was FANTASTIC and advocated for me like nothing Ive ever experienced before! I left feeling like I had gained a new member of my family. Even after signing the papers for my SLC 300 Roadster, I was made to feel like I was a special customer. The presentation of my car (with a sign and bow on top) was just the icing on the cake. Many of the workers at Mercedes-Benz of Willoughby congratulated me and shook my hand- even people who I had not yet had the chance to meet. I cannot say enough good things about my experience. A HUGE thank you to everyone who made this day so special for me and to Sanford who (patiently and happily) spent many hours making sure that all of my questions were answered and that I felt confident driving my beautiful new car.

Our purchase of a CPO C300 was made easy by our sales consultant, Gene Hauck, and the rest of the staff at Mercedes-Benz of Willoughby. They were attentive, courteous, and respectful, with no high pressure sales tactics. A very good experience and we are pleased with our new car.

Great atmosphere compared to other dealerships. Super friendly and patient with me the whole time during the buying process.

I have been dealing with Leikin Mercedes for over 30 years. Excellent service. Always take great care of you. Service and sales department awesome. Thanks to both and specially to Kevin Conant.

My wife and I were looking for an auto and we were attended to very well. Mikal Gamble was well versed in the auto he showed us. Great customer service.

Mo Soliman and the whole team were great. Courteous, knowledge, and great to work with. I drove over an hour instead of checking out my local dealer, and I do not regret my decision.

From the first time I spoke to Mo on the phone I knew he was going to treat me right or do everything he could to get me the car that I wanted . He actually listened to what my needs were some thing you don’t find much of these days. I’ve been shopping around for the same car and others like it the deal was made right the first time Mohammed and the management couldn’t have been easier to work with. I would definitely recommend the Mercedes-Benz of Willoughby to my friends.

This is a family owned dealership and it shows. I had a great experience with Mikal Gamble and the team at Leikin. Moving forward this will be the place I do all of my business.

Great experience with our new GLS! Mikal Gamble was possibly he most knowledgeable salesman I’ve dealt with. Thank you!

Speedy service. Great communication. Truly 5-Star service. They made it so easy for me.

Excellent customer care from the beginning of our business transaction! Gene Hauck is an outstanding sales agent in representing Leikin Motors as well as Mercedes Motors by taking as much time as needed to make the experience for the customer as smooth and stress free as possible. He explains in clear understandable terms the operation of the vehicle and many functional aspects that the driver has access to on the dashboard. I strongly recommend this place for anyone considering getting a Mercedes Benz!

This was my best car buying experience.... ever! Frank Waite was really great to work with. I’m used to spending a full stressful day at a car dealership. But that wasn’t the case at all.... literally had test drive vehicles lined up for me to try, went home to weigh my options. Let Frank know what I wanted, he found it and a few days later I came back into the dealership, signed the papers and had a beautiful new car!

Bought a 2021 E350 from here just this past week. Great service, Sage was amazing, Im really picky and she put up with me constantly changing my mind. Perhaps the best thing about this place is that they dont pressure you into buying a car and theyre not concerned about selling you the most expensive car but rather the car that fits you the best. Everyone was very helpful and if you stop in I highly recommend asking for Sage.

Excellent experience special ordering and delivery of 20 GLC coupe. Went very smooth inspite of pandemic times.Frank was on top of all aspects of the process with timely updates including having clear bra installed before delivery.Great handling vehicle with best tech. Voice recognition that actually works. Easy to learn; natural.

I say enough about this company, from Bryan to Michael to Bruno and my salesman Mo They made this purchase as stressless as possible being I bought the same vehicle January 2021 and someone hit me and it was totaled. They took a lot of stress away from me and gave me a great deal. Mo Was so patient and helpful teaching me all the technology and gadgets of the car! Give mo a call, you will be extremely pleased!

Frank Waite is a great salesman. We appreciated his knowledge, persistence, and patience. He made our car buying a pleasant experience.Thanks, Clare and Sigrid Hirt

They’re liar to customers.They’re sent to us different amount than they’re selling.The manager’s so mean with customers.They said the car’s hot right now so they sell higher amount than the sticker price they sent to you.

Worst experience at a MB dealership. Went to look at an SUV and offered a price to purchase the vehicle. While negotiating with the sales person, a small man with a big ego, completely unprofessional and rude, jumped in the conversation and didnt even want to talk about pricing. Needless to say, walked out and will never put my feet there again.Why do short men have big egos?

I had a great experience with the sales team at Mercedes-Benz of Willoughby. Mo Soliman was patient and courteous in explaining the benefits of the different models that I was interested in. The finance team handled the paperwork efficiently and I was in my new GLC 300 in no time. Highly recommended!

A very helpful and friendly dealership. Kevin in Sales showed us all the vehicles of interest, answered all of our questions and provided us a very thorough features introduction for our new vehicle. It was a pleasure to work with Francesco in Finance as well. Overall a fantastic experience.

If your looking into to purchasing a Mercedes and looking for a great experience Mohammed was great and helped me upgrade from 2017 Chevy Malibu I walked out of here with a 2021 GLA 250 new off the showroom fully loaded thanks to him

Emergency battery replacementMy 2011 C300 finally needed to replace its original battery! Mercedes roadside assistance was at my house within 45 minutes and took my car directly to Leiken Mercedes Benz of Willoughby. The battery was replaced, the car was washed and I was back on the road within an hour. Craig was impressed that it was the original battery. Mr. Hayek gently showed me the GLB I was impressed with and showed me a few setting that make life easier. Fantastic service from fantastic staff!

If your shopping for a Mercedes go see Kevin Conant @ Mercedes Benz of Willoughby.Super knowledgeable. Very friendly, great to work with.

Purchased Mercedes GLC35 from Leiken Motors Last Week. Worked with Kevin Conant the sales manager. Experience could not have been better. Kevin had the car ready in a couple of hours. After spending some time with him showing me all the ins and outs of operating it.I was out the door in a short time. Best word of the day is PERFECT !

Great experience! I had the opportunity to work with salesman Mo. He was awesome! Finding my car was not easy but he was so diligent. Thank you for all the hardwork and being so kind and friendly throughout the entire process.If you go to Mercedes in Willoughby ask for Mo.

Great experience. Frank was helpful and made the process painless.

If youre looking for a new or used Mercedes-Benz I would definitely go to the Willoughby location. Mohamed Soliman helped get me in my first Mercedes, really exciting stuff! He seemed very genuine throughout the whole process, which you dont always get out of salesman. 5 stars.

My experience at this dealership is truly poor and even after purchasing my vehicle from this company I get treated with nothing but disrespect if I could rate it 0 stars I would

Mo Soliman is the best! He took care of me and made me feel like I was the only customer in the dealership. He was fast and also very patient with me! I love my new GLA 250! Go to Leikin and ask for Mo!

Great experience. Mo Soliman is always knowledgeable and helpful.

Im had the pleasure of meeting and dealing with a wonderful Salesman by the name of Kevin.Conant who should get the Salesman of the year award...if you decide to purchase/lease an Mercedes Benz please by all means go and see Kevin. I love, love, love my new vehicle, Kevin took the time to explained everything about my new A 35 AMG and how it handles like no one has before. I will be back to see Kevin to purchase my next vehicle and I have given his contact information to few people that asked Where did you get your car from....I just want to say thank you again Kevin, you are truly the greatest ever. Sincerely Mrs. Clark

I just wanted to take a minute to rate my recent experience at Mercedes Benz of Willoughby. As you can see I gave it 5 stars. This was a very smooth process from beginning to end. More specifically I would like to thank my salesman, Mohamed Soliman. He was extremely genuine, also a true professional. He found a way to make it work, allowing me to leave Mercedes Benz with my new Suv. Thank you Mo. Thanks also go out to Pre-Owned Manager Brett Leikin for his assistance. Thank you gentlemen for your dedication and patience.

I bought a used car at Mercedes-Benz of Willoughby and had a great experience. I’m from out of state and had a very thorough and friendly call with a salesmen by the name of Frank Waite. Frank went above and beyond to exceeded our expectations. If you’re searching for a new or used car I highly recommend if you speak with Frank Waite.

For out of town customers they offer valet service which includes pickup and drop off of a loaner car. (no charge). We are located in Erie, Pa....80 miles away. Cant say enough about this service. Fast, easy, back the same day. People were more than helpful. Best deal around the area on the purchase of the car.

Most amazing car buying experience ever . Shout out to Salesman Mohamed and Francesco in finance .Most friendly and stress free transection ever. Totally recommend this place.

Had a great experience! As a younger woman, I was a little nervous about car shopping. Frank Waite was amazing to work with, and provided so much helpful information! Would definitely recommend!

I was having difficulty finding a specific vehicle. Sage at the Willoughby dealership came through for me! She provided weekly updates along the way, did not try to sale me something I didnt want, and provided outstanding customer service. I highly recommend Sage and the staff at Willoughby.

I purchased my first ever Mercedes yesterday and I am Still so filled with excitement!! I would like to say thank you to Micheal and Mohamed. You guys are amazing and did a excellent job assisting me yesterday on my first car buy. I can’t thank you enough for your time and professionalism.Milia Early

Brett and Frank handled all my questions and negotiations via text and e-mail. I was able to forward all my trade-in docs and financing docs prior to even stepping into the dealership. It was the most streamlined and efficient car buying process I have ever experienced. When I arrived to test drive my vehicle, it was even more stunning than in the pictures. From test drive to completing the financing docs, I spent 45 minutes total at the dealership and the vehicle I purchased was absolutely immaculate. No B.S. and everything was better than advertised.

Sage Osicka is the reason Mercedes-Benz of Willoughby gets 5 stars in my book. She kept me up to date and informed about about the car I wanted as well as how much it would cost. Her attentiveness and willingness to work with me is why I will be back again and let others know where to get their future cars from.

Worst customer service. Ended up going to Mercedes of Bedford. Melanie refused to help me when I said my Mercedes was inoperable and needed service ASAP. I have two kids under 2 to drive everyday to daycare. Never thought a Mercedes’ dealership could be so uncaring. Thank goodness Bedford could help me the next day versus 10 days for Willoughby. Definitely will never shop or take my car here again.

When buying a car, we all want a great deal or at the very least a fair deal. Gene H. made sure i had good deal. They also got me the best shipping rate for enclosed trailor,I know because I got over a dozen quotes on my own . Thank you.

Good dealership, fair pricing, great service! Sage Osicka in sales was very helpful. Love our new car! Highly recommend.

Working with Brian is always so easy. Hes helpful and knowledgeable about the vehicles. Hes such an asset to the Mercedes/Volvo Family. This is the second car that I have leased through Brian. He made time to fit me in on very short notice an I was able to leave the dealership that afternoon with my GLB. He even made sure all the technology stuff was set before I left as Im not really good with that. I truly enjoy working with him

I recently purchased a Mercedes Benz GWagon at Mercedes Benz of Willoughby and I had a great experience!! My salesman Gene Hauck was very easy to work with. He answered all of my questions and he went above and beyond to help me with the whole sales transaction. Everyone there made me feel very comfortable. I would give Gene and the dealership a 5 star rating!! 😍 Even the owner congratulated me on my purchase! I will recommend all of my friends to come see you!

Excellent service. Staff courteous and considerate.

Truly an amazing experience. Sanford Haynes was our sales professional and he was amazing to work with. I highly recommend him if you are in the market for a Mercedes....I only buy from people I like and trust especially in big purchases like this and he was fantastic... I appreciated his expertise about Mercedes and his knowledge on the SUV that we purchased. He was beyond nice to us and patient with our 3 year old son. He didnt high pressure us and did everything he could to get us the most for our money. He helped us set the car up with phones etc and showed us all the features and how to use them. He even followed up to make sure we made it home and were still loving our car. You could tell he was passionate about it. We also need to give a shout out to Kevin the guy who did our paperwork, he was nice and trustworthy as well. We are beyond happy with the SUV and our experience buying it. :)

Frank Waite made my experience of buying my first car a great experience. He made the process fair, easy and quick. Overall, I am extremely happy with the whole process.

I was very happy with the annual service on my SLC 300 & the interior & exterior of the Dupont coating application. One again thank you !!!

Frank Waite at MB Willoughby was a rock star in the process of ordering and delivery of my AMG43 GLC coupe. He spent over 2 hours reviewing the features of my new car and then followed up with a phone call the next day to ensure I was satisfied with the car and to answer any questions. I would highly recommend Frank Waite and MB of Willoughby.

Sage and the Mercedes-Benz of Willoughby team were wonderful to work with. They made the process of transitioning to our new car seamless, and truly made us feel comfortable with our purchase.

I came to this dealership to look at MB and they had a nice selection and the sales rep Sage really answered all my questions and gave me the information I needed. She was helpful and pleasant to work with.

Great company to deal with. My sales person Sage was very easy to work with and knew her stuff

Leikin has been around forever. Theres a reason for that. You dont stay in business without working hard to continue your success, even through some very trying times that saw others fail. I purchased a Certified 2018 AMG GLE43. Kevin Conant all but held my hand the whole way through. He understands his product, understands the people interested in his product, and is very low key. I dont see the hard sell coming from Kevin. From looking at the vehicle, to the test-drive, to pricing it up, and completing the sale, I spent an easy and enjoyable day with Kevin as our conversations touched on any number of shared interests. I have never bought a vehicle from Leikin before, but I assure you I will be back.

See Gene Hauck... Hes an easy going, great salesman to deal with... awesome showroom too. Overall great experience w/ 5 star service too!

The only reason I am giving 5 stars is because of Sage Osicka, she was the only one who asked if I needed help while everyone ignored me. She made sure to address all of my questions and concerns. If it wasnt for her I would be leaving a completely different review. Thank you Sage!!

Frank Waite was awesome! I emailed him about a car I was interested in and drove it off the lot that day. Great car buying experience and easy process!

Love this dealership, they have phenomenal service and are really attentive to their customers. I had the pleasure of working with Sage Osicka and she was wonderful! She definitely made sure my car buying experience was the best it could be. I would highly recommend this dealership for a new car!

Great out-of-state buying and shipping experience, Brett Leikin and Sage Osicka were excellent to work with.