I went to the store specifically to find a Dyson vacuum cleaner and the person that helped me could not have been better. Adriana was so nice, extremly friendly and helpful. We werent sure that my coupon would apply to my purchase and when it did I think we were both happy. She made my entire shopping experience wonderful and although this isnt the closest location to my house I would definitely visit it again. Great employee and excellent customer service. Thanks Adriana!

Extremely disappointed in their customer service today. We received two sets of king wamsutta sheets from our Bed Bath and Beyond registry for our wedding two years ago that we never opened. We just got a king bed, and the sheets don’t go with our new bed, so we went back to the location to return them a few weeks ago. Unfortunately, we were told that we would only receive $27.99 for each of them, even though they were over $100 each when they were originally purchased, because we didn’t have a receipt since they were a gift and our wedding was over a year ago and the sheets are no longer in stock. Thus, we decided to take the sheets back to see if they could make them work. Today, I went back to the store because we decided that the sheets wouldn’t work for us, given the color of our bed, and I was told that they could now only give me 20% of the $27.99 (so $5.60 for each sheet set!), even though they told us literally a few weeks ago that we would get $27.99 for each sheet set! This makes no sense whatsoever. The store manager, Pedro, argued with me and said that the woman who originally told us we’d get $27.99 per sheet set must’ve been wrong, because these sheets have been on sale at 80% off for some time. The previous woman had given us the same reasoning for the sheets going down to $27.99 (that they were no longer sold and on clearance), and she rang them up in the register to get the price of $27.99, so Pedro’s response makes no sense. I’m fine with getting $27.99 for the sheets and understand why we can’t get full reimbursement; however, changing the price again after just a few weeks to basically make them worthless makes absolutely no sense. Pedro would not take my word for the fact that I had just been recently told that we’d get $27.99 per sheet set, again just telling me that the previous woman (I wish I remembered her name) must have been wrong. My suspicion is that the sheets just went on clearance again, and that we got super unlucky in taking another few weeks to make our decision. However, Pedro would not acknowledge this, simply stating that the sheets haven’t been sold since 2019 (year of our wedding). He also told me “they’re nice sheets, you should keep them”. Well, I’m not sure how that 1. Solves my color problem, and 2. Clearly Bed Bath and Beyond doesn’t value them at all if they’re only willing to give me $5.60 per sheet set. Warning to customers that they change over their inventory frequently and have sales on old items often in order to minimize returns and force customers to keep items. I won’t ever be shopping at Bed Bath and Beyond again and am sorry we used them for our wedding registry

Its smaller than others in the area i think. They have a lot. Really easy to spend a ton of money here.

Its a bed bath and beyond. Pretty standard

My wife made me go to home goods when I told her I wanted to come to this store. We couldnt find anything there. Here we bought everything we needed! Plus we had help from 3 different attendants (each one specialized in their own departments). What a great store!

Very clean and organized with lots of personnel on the floor for assistance. Didnt have what we were looking for - dining chair slip covers, but found many impulse items, of course.

The store is about 95% Beyond. The kitchen section is large enough it should get its own mention in the store name.

Store is well organized. Staff is helpful, Pedro was very attentive in answering questions and knew a lot of useful info.

Clean and neat full of inventory and co operative personals. Nice place

The staff at this store are horrible and prejudice. I walked into the store with a item to return and there was an associate standing at the counter in front of the returns. She did not acknowledge me or even ask me if I needed any help. Another associate came and asked me if I needed help and I told her I had a return that I purchased Saturday. She asked me if I had the receipt and credit card that it was paid for with. I told her I bought it online and I didn’t have the card but it was in my wallet. She then proceeded to tell me oh we can’t accept the return you have to keep it . I told her I don’t want it and it was never opened. I told her to get the manager and he came over as clueless as the first person. They were trying to give me a merchandise credit and I told them I didn’t want a merchandise credit. I asked why can’t they credit my wallet back. They stated they can’t do that, I could have respected it if they had said they don’t know how to do it. The way it was handle was very unprofessional and shows there lack of customer service. The manager said he could give me cash and I didn’t want that I just wanted the credit back to the card I used on my wallet. So I decided to take the cash and the associate started to say to me as she was counting the money out to me that he was the manager and I should be glad that he did that because she would not have done anything for me and I told her to stop talking to me because she was making it worst and she proved that she was a prejudice ignorant individual. I walked out the store and told them to have a great day. Don’t shop at the store they are horrible

Amazing store with great deals! I am very pleasantly surprised! Just wow! 😃😃😃

A big, well stocked store which is usually not very crowded. It is generally clean and well-lit. However, there are very few staff members around to help and consequently there are also always lines at checkout.

Great selection of bathroom products.

Nice folks. Didnt find what Id gone in for, but remembered something I needed.

Quick friendly service.

Employees here went out of their way to make sure I found the items I was seeking. Thanks for your assistance...

I will no longer shop at this Bed Bath & Beyond in Wilmette. This is not first time I found employees to be rude (not all. I found 2 that were willing to help). I took items to front desk, asked if I can leave them there to use restroom. Woman behind counter looked at me like I was ruining her day said I guess. Now mind, there are signs asking customers not to take merchandise into restrooms. When I returned, I made sure to say thank you, and she couldnt even acknowledge me . This is same type of customer interaction I had last time. They need people interaction training sorely at this location!!!

Friendly staff, great products covid safe.

Customer service is terrible here! Ive shopped here a few times, and the ladies at customer service are always rude.

Fast curbside service! Courteous Staff

Helpful employees finally found the elusive item I was seeking.

This location and Skokie one, some ( not all) employees are rude and not willing to help.

Good quality items

Good selection of baking supplies at this location.

Not this shop in particular, but BEd Bath is fraudulent in the sense that it try to sell its 29 dollar subscription to save 20 percent and Bills you annually. You wont be told this is recurring charge.

For Kitchen and household gadgets: This place is tough to beat. Recently, the service desk pulled a coupon out of thin air, and got me a good deal on a couple of Irish Crystal beverage decanters/bottles. I am a big fan of the varied microwave egg cookers. Have also purchased the Pyrex type measuring things for fluids.

Not many variety of utensils trays (cutlery) nothing but a fixed size for drawers (expandable from 12 in and more) and standing holders are scarce, just found one silver made, very noisy once you put any metal utensil in it.Store needs to bring in more creativity. I found the same Chinese plastic/metal brands I can purchase in any super market.

The Wilmette location is the only one I go to..Nice staff organized store.The location closer to my home is mayhem

Hands down the best customer service from a Bed Bath & Beyond store Ive had. The staff goes out of their way to help me however they can. And if they dont have something in store they will search to see if other competitor stores will have the item the customers searching for. Knowing that they are giving a sale to a competitor, but keeping in mind they went out of their way to help you to gain your respect for the store. And if you do end up ordering your item its only 2 to 3 days shipping to the store or your house for no extra cost, which is my favorite part!

GREAT personal service!!!! I was at the Deerbrook location. I had a very specific issue and Bob was incredibly helpful with all the right suggestions and gave me a huge amount of his time!!! What a valuable employee!!!!!!!

Love BBB! Their return policy is the best! This one is particularly good. Better than Village Crossing.

I shopped this store recently. Reena was so very helpful and pleasant. I am pleased to say Ill go out of my way to shop here.

Nice store! Bought masks and a spatula.

Awseome!

The store was well stocked with many employees on the floor, but only one at the cash registers with several people in line. Having a person stocking near the registers who could open up and does up sales would help.

Although they had the item I was looking for, they were really bad at deciding how to allocate staff for check out because a line of two ended up being a line of seven for a single check out lane when the inexperienced check-out staff couldve opened up another cashier while the manager took care of the problem at the current cashier lane with customers waiting too long

Typical BB&B store, just what youd expect. No complaints at all.

It smells nice inside and its big.

10/12, I was at the store and I approached Gail and showed her a picture of napkins if they had, she wasn’t helpful at all but I purchased sleeping pillows partially was on a gift card and the rest on my CC! A gentleman was also at the customer service desk and her tone with him wasn’t nice either! I ended up going to the Village Crossing location and purchased the napkins there!!!Today 10/17, I went back to this location to return the sleeping pillows and purchase others as they weren’t comfortable, mind you this is less than a week. Sherona at customer service didn’t honor the 20% that was applied to the 10/12 purchase. I decided just to return the ones I bought and call it a day! Sherona wasn’t pleasant at all, her name tag was flipped and until I asked what’s her name and I need the spelling she showed me her name! What’s the purpose of having your employees wearing name tags but they are actually flipped. Sherona returned my whole purchase on the gift card. I asked her how about the cc transaction she replied you told me to put the whole transaction on the gift I said no. The same way I purchased the pillows the same way I expect it back. Then the manager just gave me the whole transaction as CASH!Bed Bath and Beyond make sure your customer service employees actually take care of your customers!!!!

Big store, very clean. Spacious, not crowded with merchandise. Easy to find like items!

Needs to tidy up store. Probably caught them on an off day. Usually 5 star.

Bed Bath is always cool to shop at. They always have things you want. But i still wish the prices were a bit cheaper. The staff that I have encountered are friendly and nice.

Worst customer service ever. Never help when shopping in store and hang up phone calls

The usual experience one at BBB except for the pushy check out clerk who wouldnt respect wishes to check out without listening to special offers. Its so exhausting when they act like you dont know what is best for yourself. Its getting to the looking where the stores are acting like its their right to s shamelessly solicit if you are shopping. Its fair to start but when asked to stop its important to respect that. Thats the BBB way I knew.

Regretfully not goodCouldnt get out of the checkout line20 mins wait to pay for productsManagement totally obliviousHad much better experiences in this store over many years. Its a shame.All screwed up and managers didnt care.

Absolutely rude. Not worth going to the store. Just get your stuff on Amazon

They didnt have what i was looking for. Its still one of my favorite places to shop...

Great, if you want to buy brand name items at suggested retail price :-;

As you would expect from a bed bath and beyond, great service!

Easy to find everything I needed. Great customer service!

There is a lot of cool stuff to check out

Store was very clean, careful attention to pandemic protocols

Great employees they are welcoming and very helpful in all departments

Clean and organized with friendly staff, and as always very good deals with coupons

Customer service took care of us. Very happy with our purchase of bed spread and pillow.

Very nice atmosphere and very helpful personnel.

I dont mind BB&B. Once in a blue moon Ill need a particular thing and Ill go in there with a 20% off. I resent that they inquire about individuals credit scores on their applications...found that out from my brother. Pretty odd.

Sales associate was very helpful when looking for a foot massage machine.

Quality products and knowledgeable salespeople and great returns policy!

They should hire more cashiers. The line is always crazy.

Fantastic customer service. Matthew Niewierowski went above and beyond!

They have a large amount of products

Had a unpleasant experience with my return, with DONNA at the customer service counter.very rude with a bad attitude.

Extremely helpful staff and huge variety of products. And the prices are right

I love this store, they have good quality products

Good and clean

Always fun to shop cause they have all kinds

Nice shopping experience. Friendly staff

Good quality, friendly workers and great *coupons*

Lots of inventory and bath sheets, R.R. disabled parking and door and carts. Kitchen and SHEET, pet supplies. Sports, Christmas and Thanks giving, Holloween all coming soon.M.N

Great merchandise and return/exchange policy

Found exactly what I wanted, namely a composting bin for the kitchen.

Wide variety of items and quick checkout

Great place to grab dorm supplies

Great place. Always nice and helpful

I was looking for a dehumidifier but could not find it. A staff asked me if i needed help, and started to look for the dehumidifier for me. When the wait became longer than 5 minutes, she came out and offered me that the item would be sent to my home at a discounted price, but got the call that the item was found, and still applied the discounted price for me. ymmv for discount obviously, but the staff were professional and friendly!

Love shopping here.

I love this store

Good selection and value.

Great for everything thats an appliance

Has most of the things you need for home.

Very different type of kitchen tools are their,which makes life easy.

Awesome customer service at this location!

Its an average bed bath and beyond. Nothing really special about this place. It seems that the store layout is almost identity to other bed bath and beyond places in the area.

Nice place 👍👍👍

Helpful and pleasant with all interactions and transactions.

Saved $$ over same item on Amazon

Nice customer service

Not organized

Great customer service

Couldnt move my cart 10 feet without something in the way

Clean place, nice staff

Looks more like a junk store now.

Many housewares options.

Nice store

Excellent Service with cashier

Too many items online only. Prices missing. Checkout slow. Why dizplay product after checkout?

Its BBB!

Friendly

Great service