We used Chalet for a landscaping project in our backyard and also to take over the weekly maintenance from our prior landscaper. Darren and his team did a fantastic job designing and implementing the project. He was great to work with and very responsive to our ideas and budget. Jodie and his team continue to care for our lawn and landscaping on a weekly basis. They show tremendous attention to detail (clipping individual bush branches by hand) and theyve brought our lawn back to life. They are a high quality team and weve been very happy with their work.

Fun store to browse or grab a last minute gift: lots of selection across garden and home goods. I especially appreciate the native and locally grown plants. The staff is friendly and knowledgeable. However, all this comes with a price: everything is expensive.

I use Chalets landscaping services for lawn care and tree replacement for a number of years. There is a great selection of annuals and perennials, as well as houseplants. Check them out for home decor, great for gifts and the best for holidays! 🌹🌻🪴🎁❤🎃🎄

We purchased a patio fountain from Chalet last year and the manufacturer delivered and installed it.We were told by Chalet that we could leave it out year round and only had to drain and cover it for the winter - which we did. At the beginning of the summer we filled the fountain and lo and behold there was a crack in the base and it no longer holds water.After contacting Chalet and informing them of the situation - and after a month and a half of waiting - they have decided that they will replace the base unit of the fountain at full cost (so nice of them, right?)Chalet is so overpriced for what you get and they do not stand behind the products that they sell. It amazes us they have been in business for as long as they have and you would be better off finding another nursery to do business with that wants and appreciates your hard-earned dollars.

High end garden store focused on quality over quantity. More space is dedicated to home decor and interior/exterior decor. Friendly and knowledgeable staff are always willing to assist.

Get 20 percent off in April. Some good rare plants.

Excellent garden center with sections for Trees, Vegetables, Flowers and all sorts of other plants. There is also a great Pet and Home Goods section inside. Staff here is helpful and friendly. They also have great Pride and 4th of July displays out right now!

The Chalet, landscape store gets 5 stars from me! I could not believe what a fantastic selection they had in all of the major categories of perennials, shrubs, trees, shade plants, sun plants, pre-made garden pots. There were also so many beautiful items to pick from for the landscape, yard, lawn and home accessories! The staff were very friendly and helpful when we asked them questions about requirements for plants. The selection specific to shade gardening was very extensive, including at least 15 varieties of hostas. The prices were very reasonable for these very high quality plant items. I highly recommend this gem of the North Shore.

Fantastic customer service! I normally don’t drive by this nursery but happened to have an appointment nearby today. I called and asked whether they could have my order ready by the time I passed by. They were so pleasant on the phone and accommodated my request seamlessly. The prices are also very reasonable compared with other nurseries nearby. Would give six stars if I could!

Beautiful place. Pandemic period, the best place to go. Flowers make everything feels better

My wife loves this store. The staff are always friendly. We come here for our Christmas tree. They have a wide selection of gardening seeds, fertilizers, furniture, fountains, fire pits,and accessories. It is definitely worth the trip. Expect t o pay full price for items this being located on the North Shore.

Have been a customer at Chalet for years. The service is very good, especially Jennifer Brennan. She has always given great advice and really knows her stuff!

Went to buy Heirloom roses but - as the nursery rhyme goes 🎶🎶🎶 Old Mother Hubbard went to the CupboardBut when she went there the cupboard was bare… wilting rose plants were there and no they could not order it either!!!!

The place is neat, great variety, healthy plants, awesome merchandise! And A+ customer service and advisors! Today I had a 5 minute Arbor Class (!) with Ms Mary Francis. Bravo!

One of my favorite places on the Norh Shore. Beautiful green house

Nearly a month after ordering what I thought was a stunning magnolia tree, my order arrived today (no call or appointment given first). This “tree” ended up being a 3ft tall bush with sad looking dying flowers. Ughhhhhh between a zillion phone calls with Chalet, sloppy delivery process and disappointing merchandise- spend your money elsewhere.

Love you guys. Rent a car every year to get our flowers. This year we felt so bad for you as we had “Karen “ in front of us that complained her roses had not bloomed yet 😂. It’s too early, bi@tch. We switched lanes 3 times because of this Lady, ..,move on! It’s not worth it.

Terrible customer service. The associate acted like she was doing me a favor by helping me. Shopping for new patio furniture and umbrella. Went to a competitor and was blown away by great service. Will never go back and will make sure that none of my neighbors do either.

Very good place to pick out quality flowers. Slightly on the expensive side. But we have had good luck on finding all our plants there.

Repeatedly sent plants of poor quality and condition which soon died. Customer service department is rude and dishonorable.

Always fun to shop and browse at Chalet. Today I spent several minutes exploring the custom handmade bird houses in the animal department.

Always visit the reindeer at Christmas. Always visit the Chalet. The very best nursery AND gift shop around. We drive 50 miles to shop here. If you love plants and related gift items do yourself a favor and visit the Chalet. Wendy

This location is really awesome for just about anything you will need for landscaping and gardening. The staff are normally pretty helpful and can point you in the right direction when you need it. I definitely recommend this for getting plants and gardening supplies, even if their products are a bit pricey. The staff also loads your car for you and is mostly very friendly.

Once again, Chalet does not disappoint! We are starting seeds inside and Jennifer was so helpful and knowledgeable; I walked out with just what I needed, and an invitation to a webinar later this week! What a joy!!

As always, impeccable service, and incredible knowledge.

Dog-friendly store!Indoor plants are medium-priced, obviously Home Depot is cheaper if it’s a common plant, but Chalet has a TON more options/higher quality. I think it’s more reasonably priced than smaller boutique plant shops like Cultivate or Fleur. Chalet has good prices on air plants, less so on succulents (small variety and expensive compared to Home Depot)Lots of options for pots, most are reasonably priced, you can find lots for $8-10

Great selection of anything you need for your garden!

Good experience. helpful staff. We need greenery so we will be going back.

The people at the actual nursery are very kind. Nathan Tawana and Desiree are the best. They were both kind and knowledgeable, but landscaping and delivery? Forget it! I bought some beautiful burning bushes. They were supposed to be delivered today. I’m asking for a refund. Delivery personnel never showed or called. Please don’t waste your time, unless you plan on taking your finds with you.

Jennifer was extremely helpful in refunding me for three hydrangea plants that I purchased last summer (they ended up being the wrong type when they bloomed this year). She was kind, knowledgeable, quick to get back to me, and the full refund was hassle free. I have always been a fan of this beautiful store, but was incredibly impressed with my recent customer service experience.

Very friendly and knowledgeable staff.

Great selection, knowledgeable sales people and BEST OF ALL...NO MASKS!!!!!

Jennifer Brennan is by far the best customer service person and educator that Chalet has. I have enjoyed learning from her and my children that live in Wilmette have used her several times for recommendations for their home. I love working with her and she is an outstanding asset for Chalet.

I have been a customer of Chalet for over 20 years. I exclusively buy all my indoor plants from Chalet. I find the staff very helpful and beyond knowledgeable. A special thank you to Jennifer B, their horticulturalist, for taking the time to educate me on my recent purchases. She took the time to not only call me after Chalet was closed, during our 30 minute conversation, she was patient, positive and beyond supportive. I will be a customer for life. Thank you so much, Jennifer!

Not really familiar with service but one of the drivers or someone who had there logo all over the vehicle cut me off 3 times while driving and proceeded to follow me into my kids daycare parking lot. Not sure if he thought it was a game but if your driving a company car maybe you need to be a more practical driver. I think following me into the daycare parking lot was a little much as I just kept trying to get in a different lane and each time the male driver sped up/slowed down to cut me off.

I came in on a quiet Wednesday looking for a gift for my wife’s birthday. I didn’t know exactly what she would like, but the three young ladies at the registers really helped me. Without as many sales associates (I think because of COVID?), they were the only ones available to help me pick out a couple things. Everyone else may have been busy, but they kind of dismissed me when I asked for assistance. I believe the names of the girls that did help me were Grace, Sarah, and Marie... They even went out of their way to wrap it all up really nicely. I’ve shopped here in the past, but never have the cashiers been so sweet and helpful. It felt like a personal shopping experience and really made my wife’s birthday special.

I recently had a problem with one of my rhododendrons, and Jennifer Brennan has been fantastic with working with me - first to get my 50% replacement credit, then to pick out a plant for me, and finally to answer all of my plant questions. She has been patient, kind, and very knowledgeable, and has tirelessly and promptly responded to my emails and been great over the phone. Jennifer has gone above and beyond to be helpful, and has been extremely pleasant and enjoyable to communicate with throughout the process. You would be hard pressed to find a more helpful person!

I stopped in last week looking for help with my 10 year old Boston Ivy vine,,,been everywhere seeking help as well as had an arborist to my home to diagnose. Stopped by the Chalet Customer Service desk and met Jennifer Brennan....SHe not only knew exactly what the problem was, but she explained in simple terms what was going wrong and how i could easily remedy it. Her knowledge was amazing! I recommend heading to the help desk at Chalet and asking for Jennifer!!!

I have purchased things for my garden and gotten advice at Chalet often, since the 1980s. Its always a good experience and the employees are so knowledgeable. In the last year, since moving to a new house, I have needed lots of advice. Jennifer has proven to be a treasure as I navigate my new yard! She has helped me 3 different times this last year and her advice is always spot on. Her expertise in plant and tree care is nothing short of astonishing!

One of the best there is.

Great serviceA little pricyGood people

Beautiful place with a lot today offer. I could spend all day there

Very helpful staff.

Love this place and everyone that helps make it such a magical experience!

WHAT TO DO WHEN YOU HAVE A GARDENING CHALLENGE: SEE JENNIFER BRENNAN AT CHALETI adopted Gardening as a hobby going on two plus decades as well as being a Chalet customer. Being self-taught, this has required my reading too many gardening books and my performing too many goggle searches to mention. Since this has caused me frustration over the years, I now have surrendered and, in most cases, consult with Jennifer Brennan. To spare my gardening friends my plight, I have recommended that they consult with Jennifer also.The advice Jennifer has provided me and my gardening friends is next to none. My sentiment to the Chalet ownership: Jennifer Brennan is a Gardening GOAT (The Greatest Of All Times]ROllie

The Chalet is an amazing place I have been visiting since I was a small child. The variety of products, from greenhouse to landscaping to interior decor, jewelry and pet supplies is amazing.The best part of visiting The Chalet is Gabbie, Manager of the Pet Supplies department. Never in my life have a met a more knowledgeable, professional and passionate person. Gabbie has successfully guided us through pet nutrition, grooming and healthy snacks since our two Dobermans were young pups. She will research information and call vendors directly to ask for specialty items and all with a smile on her face, no matter how busy the shop is.To be honest - Gabbie is the reason my husband and I continue to shop at Chalet. Its not often that a person can light up your day and make you feel great for the whole week, like Gabbie does. The rest of the store is beautiful and we always find something unique and wonderful - but Gabbie is what makes The Chalet the exceptional experience that it is. And no, we are not related. I just think its important to recognize top tier performance, professionalism and attitude when you see it. Well done, Chalet!

Amazing selection of annuals, perennial s trees and shrubs. Very knowledgeable staff.Very pricey.

I love going here to shop for plants, shrubs and flowers they have a great selection. There outdoor furniture and accessories are always changing and updating. I cant say enough about the helpful and knowledgable staff. Alwats a hello especially now with all the new changes.

We’ve been shopping for pet supplies at Chalet Nursery for 25+ years and can’t say enough good things about their pet department. Gabbie is extremely knowledgeable, personable, and always pleasant. We had a very sick dog and Gabbie helped figure out we were using the wrong food and suggested we switch it. Our dog felt much better. We are very grateful for all her help.

Nice person, great options

Buddy, is an excellent example of what customer service should be. Hes very knowledgeable and is my go-to person when I have questions about any plants. Thank You for the excellent service and advice.

Great garden center and gift store definitely worth a visit

Jennifer was super knowledgeable and helpful regarding my houseplant scale problem. Also, got some really nice new houseplants to add to my collection.

Came to Chalet the past 2 days looking for various plants to put in gigantic trough planters (80+ gallons)...on two separate occasions, two different ladies at the info booth were rude, loud, and condescending like nothing else Ive ever seen.My main questions to them (asked very politely) were whether there were shade tolerant plants (which one lady did provide a list for, the other didnt even know it existed) that could survive over winter freezes, and what I could do to heat the containers (corten steel).. when I asked what happens with zone 2-3 plants, one said it doesnt matter, they all die with at most a 50/50 survival chance or less. The other lady said welcome to chicago winters, Art (in a condescending tone, and using my name as if she were my mother or something). They both insisted that other than styrofaom or plastic wrap for insulation, there was nothing that could heat up containers (and even if you did use insulation, EVERYTHING would probably die anyways...yes even arctic plants).They didnt even mention insulation until I brought it up myself (they just kept repeating that plants cant be stored in containers over winter and thats it). Neither did they advise on mulch, until I brought it up. One of them said that I should just get plastic plants, and that if anything I buy dies--its not covered by the store (I never even cared or inquired about refunds). It came off as if she was inferring I was some cheap idiot. When I asked if there was a substance or chemical you could put in the soil to keep it from freezing, one lady said that well, if you invent one, youd be a millionaire.Now, upon research, Im finding a TON of info that there are outdoor electronic heating mats/liners, rods, with thermometers of all sorts. THEY SHOULD KNOW STUFF LIKE THIS!!! Not only that, but plenty of gardeners and landscapers are saying that zone 2-3 plants (or anything generally one zone lower than the one youre in) go dormant, even in a clay pot and survive (the only negative being that the pots rupture). I myself asked one of the ladies, how to reconcile the fact of how is it that zone 2-3 plants spend up to 5 months in permafrost 3 feet deep, in -20 to -30 temps, yet a couple of weeks of 5 degree winter here would kill that potted sub-ARCTIC plant (and I already mentioned that the containers I have are practically as large as as a small golf cart). Her response was yelling youre telling me? I lived in a place where it got that cold, i know what the north is like...and it all dies anyway...again, talking to me like Im a complete idiot or something.They practically berated me for even asking these questions. On top of that, one of them was glaring and yelling as she kept repeating the same talking points over and over, while I asked new questions and sought alternatives (keeping in mind that I was continuously polite). Whats the point of having an info booth, if all youre gonna do is belittle customers for inquiring??? Its like they get insulted that someone who doesnt work at a gardening store, would know something about plants and dared challenge their expertise by asking some questions, and not just nodding to their sole advice (which as it turns out, is based on some really limited knowledge).I was ready to spend up to $1000 at this place...I took my business to Menards and Home Depot (and I dont even like Home Depot) and just saved more than 95% of that money. I would never buy anything from this place on principle (and Im always willing to spend more on higher quality products). How do you talk to educated, Northshore customers (many others with very high standards) like this?? Theyre the ones who keep your business afloat...I would love to talk to a manager, cause I just spent almost an hour writing this review on a phone when I could have been doing something else...and I almost never write reviews unless it was something totally ridiculous like this.

Love this store and all their staff. They are SO helpful and knowledgable. The delivery was perfect.Plants are always vogorpus and they have the newest plants and ecoric items.

I love Chalet for their service & variety of products....but their no-contact curbside pickup is a fiasco.

I tried asking a question, but instead the worker just kept talking over me. I couldn’t get a word in. Therefore I just left. If I can not get assisted then what is the point of them walking around.

The Specialty Gardens department at Chalet is wonderful. It is amazing the attention to detail that is taken when designing seasonal containers for your home. Whether it is a new or existing container, Chalet can customize just about any old planting pot into a long lasting display of color and interest throughout the season!

This is my favorite place, my happy place :) Especially if Kazoo is in a good mood. Props to Gabbie for holding down the pet section

They have everything I want and their educational programs are great!

Ive worked closely with some of their landscape designers and Im very pleased with their work. They have all been very knowledgeable, patient and helpful. Also, they actually return phone calls and follow up unlike other contractors Ive talked to.

Very unique products especially the Dog beds!Staff is always extremely helpful !

Chalet is by far the best place to go for plants in the spring and summer, gifts for the holidays and other housewarming items. The staff there will impress you with their knowledge of all they have to offer, and they are very helpful. They also landscaped my yard as well as some of my neighbors yards and they all look amazing!

I walked in knowing absolutely nothing about Bonsai trees and I walked out 2 hours later knowing a lot.The lady named Jennifer was very knowledgeable, polite, patient and helpful.Outstanding customer service!

Wonderful enchanting place this time of the year with everything budding and blooming.Buddy is the best and most knowledgable sales person I have ever had helping me with plantings. I would pay triple the price just to have people like him assisting me select and make right decisions for my garden! Everyone is happy and helpful at Chalet...

Chalet is 10 stars!

Great selection

Great selection of tiny ferns!

Great customer service. Family Owned. Always my Go-To company for lawn service.

Been shopping here for years. They make every holiday special and every garden spectacular.

This nursery is so beautiful and amazing. Their rich history is definitely part of the charm. Their staff is extremely knowledgeable and friendly.I went their on their Garden Faire which just so happened to be on the day of the Derby. They helped me find the perfect mint plant with an awesome pot and they even filled the pot up with some dirt!They also are great at giving back to the community with their Pet Adoption initiatives and the Front Yard Facelift they did in the spring.Also, nothing gets you in the holiday spirit like walking through the Garden Center during the holidays!

Fun ourdoor area that your kids can play in. Fun and magical too for everyone...

Can only give one star

Awesome plant selection!

Great place for all your gardening needs. Highly recommended!

Disappointed in the limited selection of fall mums.

By far the best full service garden center and home decor showplace in the state of Illinois!

Great experts on staff and all kinds of garden classes. Just ask!

I love working with the chalet team.

Their container designs are the best on the North Shore.

Rude customers service, not knowledgeable with newer ways of planting. Argue with customer with false information.

Quality, availability and great service!

LOVE,LOVE THIS CAHALET❤❤❤❤❤❤❤❤❤🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹😘😘😘😘😘😘😘😘😘😘😘😘