My service manager was excellent he took extra measures to ensure that the interior of the car was kept clean. He was professional and courteous. I highly recommend this dealership.

I just went to this dealership today. Try to buy the brand new suv.The sale man told me add $10000-$20000 more on MSRP. absolute WORSE dealership.Just call nearby dealership, they offer me MSRP price on 2022 SUV.Before anyone buy cars from this dealership. Try to call another dealership ask for low price.I will NEVER recommend anyone to buy car from this dealership.

Quality, clean cars, both new and used. Fair pricing, without cutting corners. Overall a great car buying experience.

Great customer service, friendly staff, decent selection, and fair pricing

James went above and beyond with his service. With the current restrictions and work conditions. He provided great customer service by phone and text and answered every question. When we got the chance to work together in person, he stayed late to ensure we knew how to operate all the options, safety features, and technology on our new 2021 Cadillac. Best buying experience ever. We will be coming back to work with James for many years to come.

Best customer service possible. Took time to know the wants and needs to help fulfill your request. No pressure in buying something you dont want. They really got the total package when it come to top notch professional car sale representatives. I will definitely be back for my next cadillac purchase.

I SPECIFICALLY asked them not to run a “shot gun” credit check for every bank under the sun. I said you may run my credit but only 3 times, my interest rate would be fine with any bank because my credit it’s terrible. They ran my credit 12 times! A after the salesman made it a point to tell me they don’t do that. I found out after I went to refinance my house. terrible business practice. I will never buy another car from there again.

Purchased our 2nd vehicle from this dealership. More like a family environment than a car dealership. Harry is the nicest and most personable sales mgr. Ever. No pressure or hassle. Its worth the ride to get the best deal possible. If I could give 100 stars, I would without hesitation. Scott the salesman was helpful and caring.

We were so very pleased with Darryl, our Sales Rep. Everything was handled so well throughout the process. There were no attempts to push us in any way towards a purchase. We have never felt so comfortable when experiencing this type of purchase.Delaware Cadillac and Darryl will be our dealer from now on.

This dealership is the absolute WORSE they will sell you junk cars just so you come back to use their overly expensive car services.No one knows what they are talking about they ALL just want the money.I will NEVER recommend or use their service department EVER.Tony & Drew I had some much faith in your BOTH highly disappointed!!!

I purchased my vehicle from out of state, and everyone from my sales consultant, Bill Dericco, the business manager, Dave Stanton, and the general manger, Harry Boyer made the process easy and enjoyable. They even helped me get the car delivered to me. I would highly recommend Delaware Cadillac.

I have nothing but good things to say about my salesman Mike Cassidy.He turned my vision into reality and I left within a couple of hours in my new 2021Cadillac CT5 Sport. He was patient,polite and respectful.I would recommend the Delaware Cadillac team and my salesman Mike for your car shopping needs.

I worked with Harry and Darrell on the purchase of my new vehicle. This is my first purchase from the dealership.Harry was extremely attentive, on point, and responsive towards putting together a deal.Darrell helped me with running through the car buying experience the finalization of the purchase. His knowledge about the XT5 was superb; he explained the technology with ease and its use case.A+ service.

I had a great experience purchasing my car at Delaware Cadillac. Professional staff, fast service, and a clean customer areas!

These folks not only sell a great product but the way they do it is second to none. Everyone at Delaware Cadillac truly loves what they are doing and it shows! My salesperson was Mike Cassidy and he was spot on! Keep up the great job!!!

Delaware Cadillac is a wonderful dealership to buy or lease a car. Every employee is friendly and organized to make the experience flawless. A big shout out the Kevin Gallagher our sales rep who was a pleasure to work with. A huge note of GRATITUDE to Harry Boyer who works tirelessly to help find the perfect car and deal for you. His dedication to the car business shines through which is why we travelled from New York City to Wilmington Delaware to lease our Cadillac XT5 & XT4. I highly recommend this dealership!!

The most amazing group of people they are always so pleasant and professional. From the sales people on the showroom floor to the staff that work in the welcoming center to the garage workers...

I cant say enough about the level of service from this dealership. Bobby is top notch. I have had challenges with higher end dealers and their service as they think you are stuck because they are geographically so far apart. This is the only cadillac dealer within 50 miles of my home and I am very lucky to have the team at this dealership.

An excellent experience with a very attentive staff. From my first phone contact with the sales manager (Harry) to my meeting with the salesperson (Drew) and the finance manager (Dave), I was treated very well and made a fair deal on the exact vehicle I was hoping to find. Highly recommended.

Best dealership!!! Everyone is treated like family here! Definitely recommend Delaware Cadillac to all my friends and family.

What a great experience. The Cadillac sales team gave me the best deal right up front, no games. And the lease terms were unbelievably good. I hope these deals last so everyone can take advantage. Drove off the lot in less than one hour, wow.

Exceedingly Excellent Services provided.Bobby is top notch as well as others.But my oh my. Their service is excellent.

Buying used car went well. No one will return multiple calls when there was a problem with registration and title. Janice as well as salesman are useless. I would not recommend anymore. Still waiting for a callback. Im not holding my breath.

Drew Baker and the guys at Delaware Cadillac went above and beyond to make my first Cadillac buying experience a great one! Drew helped me build my vehicle and when it came in 4 weeks ahead of scheduled, he was as excited as I was to get me in. He took time to educate me on all the features of the vehicle and his customer service approach was much appreciated. Thanks Drew!

Even though I didnt buy my Cadillac from here, they have always given me excellent service. Their waiting area is nice and clean. Their service department Managers are all very nice.

Scott Bernard was my salesman and he was super helpful and efficient. Harry, the manager, was also helpful and personable. I bought a 2020 CT4 in December and I just purchased a 21 XT5. This is my 3rd auto purchase from DE Cadillac. The team made it super easy to get in and out and I was very comfortable with their COIVD protocol.

Everyone was very polite and professional ! Highly recommend Mike Cassidy.

Live in Reading,Pa...followed Harry Boyer from another Cadillac dealer in Atlantic City. Harry is top notch,were happy with how Harry treated us in sales and the service has been just as good!! A great place to buy and have your car serviced.

Prior to contacting Delaware Cadillac, I was communicating with another dealership. This dealer was very persistent.During my first call to Delaware Cadillac, I knew this was the place I would purchase my next vehicle. Everyone was very friendly and professional.My salesman, Darrell, was very patient throughout my decision process. Darrel and Harry, sales manager, worked with me and I am now the proud owner of a new Cadillac XT4!!!I highly recommend anyone looking to purchase a Cadillac, Delaware Cadillac is the place!

Ive been driving Cadillacs for many years and I always have the best experience at Delaware Cadillac. Would definitely recommend them.

I initially left a bad review based on emotion immediately after I lost a vehicle to another customer. However, after fully understanding the circumstances and meeting these folks in person I realized theyre professionals who were put in awkward position. They certainly do have a vested interest in their customers. Theyve exceeded my expectations by offering me a very generous deal as an alternative and followed through with a smooth, professional and quick transaction to make me a happy customer. I was very impressed by their quick turnaround as I thought for sure that I wouldnt hear back. Mr. Boyer and Mr. Davis are true professionals who went above and beyond to make my experience a pleasant one. Jen, the finance manager was very knowledgeable and not pushy like other dealers. I really enjoyed doing business with your team and I will definitely recommend you to my family and friends. I will be back for another Escalade in the near future. James is a great salesman and I highly recommend working with him. Thank you all!

They cared about what my needs are. The Drew the salesman did everything he could to get me where my questions where answered. And then the manager answered some of the harder ones based on they will have to order them. Unlike Carmen Ford where the manager didnt have enough time to walk 40 feet over and answer questions. Now they will get my business on 3 vehicles. Come and ask for Drew.

We were Driving up the Road I apologize and Clicked the Buttons Fast. Scott was Very Professional., Even Though he could not help us at this Time, We Think he is a Great Asset to your Company.

Horrible Crooks took vehicle for initial oil change tier rotation vehicle has 5,000 miles on it came out with tires with that looks like they have 50,000 miles on them and a damage rim.. to smell of antifreeze coming from the vent. Vehicle all over the road handling worst service ever

There is a reason that people use the term Cadillac to refer to the highest level of satisfaction and luxury in an experience. Delaware Cadillac is all that and a bag of chips!

I had James Davis help me to purchase my cadillac CTS and he made the sales experience so easy. The GM also came to personally thank me for my purchase.I was never pressured at any time and James knew when I said I want this one! He went right to work for me and explained every detail. I highly recommend this team to get you in to an amazing vehicle.Dan Doherty

Ask for Mike Cassidy. He was great! Very knowledgeable, made me feel comfortable and took the time to review several options, so that I picked the vehicle that was best for me. He made the experience fun, low pressure and I left the store feeling good about my purchase as well as my trade-in. I’ve purchased many vehicles over the years and Mike by far, provided the best experience compared to other sales people I’ve come across. In regards to financing, they didn’t offer the best rate at first, so make sure that you do your homework and know what’s available before you buy but when pressed, they provided a lower rate. They will review many aftermarket options while in finance such as extended warranties, maintenance options etc., that will add on about another $200-$300 to your monthly payment, no thank you. When it came to delivery of the vehicle, the vehicle was clean and Mike went as far as to have them buff out a little smudge to make sure the vehicle wasn’t scratched before I left. I would definitely come back and buy another vehicle, as long as Mike was my salesperson. : )

If you havent been here for service in a while you should check them out. Toni went way above and beyond helping us. Well be back. This would have been 5 stars but it was our first back in a few years so if they do this well next time theyll get the 5th.

Great service and very professional.

I highly recommend this dealership. The sales and finance personnel are always so pleasant to deal with. The service department is efficient, and the sales manager made it a point to introduce himself and thank us for our purchase. Great place!

I cant say enough good things about Delaware Cadillac. I went in Saturday to test drive an XT4. The salesperson I was to see was busy with another customer, so I worked with James, and Im so glad I did. James was GREAT!! Such a pleasant person, and no pressure whatsoever. He gave me they keys, did a quick tutorial, and I was on my own. Because the dealership is in the city, I really just took a spin around the block. With my experience with other dealerships, the salesperson drives along; not here. After my test drive, he found another XT4 on the lot in my preferred color. There was no pressure whatsoever to talk deals afterwards. I had my eye on a CT4 on the showroom floor, and after getting figures on the XT4, I asked for info about the CT4, for sh!ts and giggles, and ended up buying that, without even a test drive. I left feeling like I got a great deal on my new car, and I love it!! James explained nearly every feature on my new car, and helped with the setup. They were really busy, and my daughter and I mentioned we were hungry, and he even gave us pizza! They really know how to take care of the customers at Delaware Cadillac. I have to mention I was in there several years ago, and the sales person was condescending and schmarmy. They have newer management and it is for the better. I couldnt be happier with my new car, and with my experience with Delaware Cadillac. It was actually a fun experience. We got to watch my new car roll out of the Big Doors (silly, but the other customers came out to watch too...its no longer a mystery how they get the cars in and out!). See you in 3 years, James!

We are happy our relationship with Delaware Cadillac will continue as we just purchased a new 2020 XT4 SUV. We are very pleased with the manner in which we were treated by the sales team and look forward to many years of enjoyment driving our new vehicle!

Good old fashioned sales and service. Highly recommend

Amazing experience! Would highly recommend this dealership. James and Bill were amazing to work with!

Great Salesman and Lot Staff. Mr. Randy and Mr. Barry went above and beyond to put me in the perfect vehicle...

Its my go to place to have the battery in my car remote replaced.

Needed to purchase some parts and the service and parts department was very courteous and helpful and I was about to get what I needed.

Michael Cassidy did an excellent job of finding out what car features were important to us and made sure to recommend vehicles that aligned with what we wanted. He was extremely helpful during the test drive as he suggested specific roads to drive on so he could demonstrate impressive car operability and maneuvers. He fully explained how to operate all the electronic functions on the dash; and was friendly, professional, and helpful during the entire transaction. Harry also got involved during the sale and exceeded our expectations and helped make the experience at Delaware Cadillac enjoyable and pleasant. Dave, the business person who sells extended packages, was also very nice and not overly pushy. This was the best experience Ive ever had purchasing a car! I plan to go to Mike for all future vehicle purchases and will refer my family and friends to him. -Bonnie Yeatman

Purchased many cars and trucks, this was the best experience I have ever had., I will be back..thank you

Delaware Cadillac is the best!!! We could not have had a better experience. The team has been phenomenal from the time we stepped through the front door till we were handed the keys. Would highly recommend. Thank you Harry and David.

On Saturday, 7/21/2018 I met Mike Cassidy, an experienced car sales man, who knows how to talk and listen to a person interested in a vehicle. I arrived at 4pm on a Saturday, 1 hour prior to closing and Mike greeted me like he was beginning his day, with energy, a smile and patience.He listened and enjoyed a cup of coffee with me, as I explained what had unfolded with my previous vehicle over the past 48 hours. He genuinely wanted to help and respected the amount of money I could afford and came back with a payment 1/3 less than I anticipated.The entire process way stress free, he made me feel very comfortable with his welcoming personality and sharing stories of the relationships he has formed in his 25+years of selling vehicles.I walked out with less stress then arriving and comfortable knowing, I could afford the payment him and David Stanton were able to get me. I walked out in with keys in hand, in under 2 hours. We agreed to return on Monday, at the end of my day, to have the car detailed and for a courtesy fill of gas. He made the entire process very simple and its how I prefer to do business.That being said, Im enjoying my 2010 Mazda 3S very much and was very appreciative of the service provided by Mike!I give him a 10 STAR rating!Thank you!Jenn Brooks

Toni is so awesome at her job and the consistent superior customer service she has provided to me and my husband over the past 5 years is the reason I am writing this review. I would like her to be recognized for her efforts and dedication to superior customer service. Toni has always went above and beyond for us and making sure our needs were met. In todays world, I am seeing less and less emphasis and concern for customer satisfaction and customer service. That is not the case with Toni and any of her associates I have had to interact with at Delaware Cadillac. Everyone is always professional, friendly, helpful and appreciative.It is always a pleasure to work with Toni and we would like to especially thank her for going to bat for us with our recent service. It really makes us feel valued as a Customer. Being a manager myself, I cant emphasize enough to my employees the importance of professionalism, providing superior services and experiences to our clients and making them feel valued and appreciated. That is what Toni does every single time! We will be a customer forever and share our positive experiences with everyone we know. I hope that Toni can be recognized for a job well done!!!Thank you Toni!!!!!

Great customer service!!

Helpful, experienced staff who work as a team. Very satisfied with all.

The sales staff at this location is a true team. I am very pleased with my purchase. They were patient and clearly wanted to be sure that I was happy with the the decision and choice I made. Scott Bernard and the Sales Managers were knowledgeable and professional. I would recommend Delaware Cadillac to anyone in the market for a new car. Well done.

I went in for an oil change and to have my rear cup holder fixed. The oil was changed and the holder was fixed. Another issue was found and was provided great service. However they offered to wash the car before I left but it was still dirty when I got in it. I would have provided 5 stars if it was actually washed like they offered.

Bobby and the team were wonderful! I just moved to the area and was looking for a place to take care of my car. Delaware Cadillac made me feel right at home. Thanks for the professionalism and the personal touch!

I drove 2.5 hrs for a trade in purchase and Mike Cassidy made it as smooth as it can get. He was not pushy, He is honest, and personable. I enjoyed my time working with him and his team. I would recommend this dealership to anyone.

I mistakenly went there immediately for a problem, they took care of it quickly and professionally. Turns out I should have scheduled via my dealership instead (across the street), but DC took care of the problem as stated, then just mentioned what is now obvious. They were great!

Great sales and service!!

Professional and courteous staff!

Horrible place poor management people don’t go this place they don’t know what they doing i wish i didn’t sell my range rover list they know what they doing wilmington cadillac horrible i m offering to cadillac service management go and watch range rover service manager maybe you guys can learn something

Great service every time!

Quick,courteous service. Vehicle servicing completed in a timely manner. Billing/cost a bit high, but reasonable for Cadillac.

Had the best experience in purchasing our first brand new car. Our salesman, Scott Bernard, was great. As was the whole staff. They did everything to help us find the best car for us. Highly recommend visiting them if looking for a new car.

Its always a pleasure to visit the dealership. My very first visit was disappointing as salesmen sat unbothered at their desk without offering any assistance. This permitted the salesman who ultimately earned my business to step up and that worked fine with me. Since then I bring my car back to them for all of my service needs, although they have me considering a trade in😔😂

Its always pleasent, every one is kind, helpful and professional

Stay far away from this dealership. It is very racist and the General Manager Greg Ritter is a racist, a proven liar, and even went as far as to commit perjury when he lied under sworn testimony. I have seen Cadillac service department work on a Cadillac that was less than a year old, that came back to their service department 5 times in 2 weeks for the same leak. How can a certified Cadillac dealer not be able to fix that elderly womans car the first time. Im thinking that all they care about is keeping your money out your bank account. STAY AWAY FROM DELAWARE CADILLAC! 👎

I had a great experience here at Delaware Cadillac. Scott Bernard my sales consultant did an awesome job (this is the 2nd vehicle I have purchased from him). I would highly recommend Delaware Cadillac to my family and friends! My daughter will needing a vehicle soon and I will be back to see Scott and the Delaware Cadillac team. My next vehicle will definitely be made here as well.

On time at agreed to price. Courteous people.

The best part for me is the fact that Delaware Cadillac offers valet service. And precisely, to out-of-towners such as myself. With my home in Dover, DE, and DE Caddy in Wilmington, were talking a 60-mile trip each way!!!!It goes without saying that Delaware Cadillac has only top-notch employees in their service department who in turn render top notch work!!

These earthy wonderful team of professionals( down to the janitor sweeping the floor) made buying my new SUBARU CROSSTREK a heavenly experience!! And thats HARD to find nowadays😛

Long story short! Not a fan of this dealership no more yall deserve NO STARS! Associates are very rude, nasty, and PHONY! Especially those 2 at the front desk. My car was running very good until I got my oil change there. I deserve way better service than what I got.

BEWARE! BEWARE! BEWARE!The people in the service department are a Rip offs beware! My radio screen stopped workIng so I had them replace it about a year ago under warranty (but had to pay $350 for labor? ) - started having issues again this week & called about having it replaced again note: It’s still under warranty since it’s just a year old, however the service department Informed me I would be charged ($400 for labor) to replace it!!

I was welcomed at the door of the service department with Weve been waiting for you. Wonderful personal touch. In & out in less than an hour. Treated like royalty. Kudos.

Melissa provided a great sales experience, very attentive to our needs as we traveled from out of state with small children. She made the process that much more enjoyable. If I ever had to purchase another vehicle I would definitely go back to her. Also, April in finance was knowledgeable. We highly recommend the dealership.

I cannot say enough about Delaware Cadillac. Every experience I have had has been awesome. Toni Spille, Melissa McLaughlin, and Dan who delivers my loaner. Quality people servicing and delivering a quality vehicle. I had an accident in March of 2016. I requested Delaware Cadillacs body shop do the work. $9,000 of front end damage. It came back to me perfect. Paint is a perfect match, no clanks or rattles. I am very happy with my choice to buy a Cadillac and to use Delaware Cadillac as my dealership.

I had a recent service visit with Delaware Cadillac very pleasant no issue. Quite satisfied

Delaware Cadillac has always been great to me. Ever since I moved to Delaware they have always taken care of me and did everythimg they could to service my car. Recently My car started to have problems and needed a whole new engine. Toni, the service manager did a great job helping me out and explaining everything. Delaware Cadillac did more to help me then the dealership I bought the car from did. I will definitely come back, and I will definitely purchase my next car from Delaware Cadillac since they’ve taken care of me.

Scott was extremely helpful and knowledgeable in our car buying process! He helped us narrow down our search and we could not be more happy with our Cadillac SRX purchase. We highly recommend Scott and this dealership.

Great sales experience 👍

Ms. Toni is the sweetest person. She always knows me by name and always deliver world class customer service!

As usual, Walter was very professional, courteous and knowledgeable. Due to the nature of my issue, I had to take my car to the dealership on the same day (afternoon) the problem began without making an appointment. It was not an issue at all. I was even given a ride home via shuttle. The problem was identified and fixed by 9am the next day. Thanks.

After a bad experience at Faulkner in West Chester I was able to get a vehicle in 2 plus hours. My salesman Mike Cassidy listened. For me it was the most important thing a sales person can do. Just listen to me the customer and guide me to those choices I am looking for. Delaware Cadillac is the little dealership that can.

Doug was super down to earth. Will be back for the next Caddie.

Great service on my SRX. Fixed all problems right on first visit.

Well run. Very clean

Good experience. Fast, customer service is great. I am satisfied when I leave. Walter and Kevin are my favorites. Thank you ! DESERVE .

Everything was great love the car and the crew at Cadillac was great.

SERVICE DEPT: We would like to give Toni in the Wilmington Delaware service department ten stars. She is always so kind and helpful and always makes sure we are happy with any services we have done.

Excellent experience! Really helped me make the car decision that was best for me. Very pleased.

I appreciate how they were able to provide me an appointment last minute. Great customer service. I would highly recommend Delaware Cadillac to a friend.

I had a 2006 SRX and spoke with Mike about some issues with the car that I had bought from a family friend. He was so helpful and prompt with letting me know what was wrong and what needed to be done. I recently got rid of the car because it was just too expensive to keep up with all the things that needed to be replaced but I was very impressed with Delaware Cadillac and Mike!

Good customer service and good selection of certified.

I bought a used DTS last Thursday during a snowstorm. Scott Bernard went beyond the call of duty to show me the car and complete the deal. He cleared the snow, washed the car and presented it to me for inspection in the clean well lighted garage while the weather outside roared. Scott is knowledgeable and customer centered. He delivered on his word during our transaction and delivery of the car. David Stanton completed the paperwork efficiently, respectful of my time.Thank you.Lewis Maurer

Its the best!

I have taken my Cadillac to the dealership in Wilmington since the very beginning and I must say I am extremely disappointed. Upon my last visit to get my oil changed and have a regular check up I was told all was fine. My wife came home from work one day and one of our tires was losing air quickly. I thought I picked up a nail or something so I made it to NTB and low and behold all four tires were worn so bad on the inside they were getting ready to give out on usSo if I was at the dealership a few months earlier and they supposedly rotated my tires why was I not informed. Im thinking they never rotated the tires. Which makes me wonder what else they said they did but did not. Anyhow goodbye Deleware Cadillac in Wilmington I think I will take my business elsewhere from now on.

At the service department Bobby is the man always professional

I had such a great experience here at Delaware Cadillac. I purchased a 2016 Chevy Malibu, Kevin Ellis was my sales consultant and Angie Maddox was the customer service rep that helped me they were both so nice and very helpful they made the process seamless from picking out the car online to test driving the car, John Danze was the sales manager and he was great he kept me informed with the process of my application, what he needed to potentially get approved while i worked. I came in to test drive and everything was pretty much done before i got there which was fantastic, so happy i didnt have to spend all day waiting for approval. Jennifer was so friendly and very clear and patient with me when going through the paperwork with me, the entire process was so stress free and easy. The staff here was just so amazing i would definitely recommend this dealership to everyone that lets me know they need a car and i will be back in the future for sure!

Serviced my Subaru here. I was happy to get a last minute appointment. The service was great and they washed my car. But it did take them about 50 minutes longer than the 1 hour they estimated for the oil change.