The experience was awesome and Nick was fantastic as always. He’s honest, knowledgeable and always give us the best deal possible. We have been dealing with Nick for three years now and we’re extremely happy and satisfied. If you need someone who will give you great honest and awesome service, Nick is your man. Hi see him at the Verizon on Oleander street in Wilmington, NC.

I’m not too enthused with Verizon, and the stars are for the lovely employee who helped me they are NOT aimed towards Verizon AT ALL.. but I will say my visit/experience with Ms. Jessica was fantastic.! She was so welcoming and polite, she has a very friendly vibe and I absolutely loved working with her.!! She is a definite asset to the company and deserves acknowledgment. She helped me get what I needed super quick and without any issues. She took the time and spoke with me about upcoming changes and credits I would see on my bill and explained the whole process. She made sure the CUSTOMER was taken care of and also made sure I would be notified when I could come get my phone. I look forward to working with her again in the future. Thank you so much Jessica for all of your help.!!

Brandon Ghostbuster Kaiser is absolutely the best person to go to for phone help. Not only was he knowledgeable, super helpful, and the friendliest person Ive ever had the pleasure of working with, he was also very patient with my girlfriend and I while we were cutting loose (a product of us getting together) in the store. I dont even visit phone shops unless I absolutely have to and Brand made the experience well worth the wait. He gets all the stars. All of them. Thanks so much for your help!

Jordan was a real helpful in solving some problems with my phone.. It is nice to see a gentleman! He gets 5 stars. Thanks so much!

The wait was a little long today . . . But with them being the only open store in Wilmington, it was to be expected. I wish they had a check-in system to keep the line organized without us having to stand in order. But they took care of our requests quickly and knew what they were doing. I walked out feeling like i got a deal instead of like I had just been had.

Lindsay was incredibly welcoming, helpful, & knowledgeable. I was there for just over an hour and she really made the time fly. So happy with my purchase & the quality of service from Lindsay.

Excellent customer service and products .I have been with Verizon ( Airtouch ) since 1986I am visiting this beautiful city and needed a new phone. I had the pleasure of meeting one of the kindness person, Brandon Kaiser. Knowledgeable and very patient with me and took care of all my needs ... Verizon might be little overpriced but definitely worth itThank you Wilmington Verizon

I was not here to purchase anything, I was here for assistance with network service. The sales guy was fantastic, he helped me, talked through a couple of options, and decided to change out the SIM card to see if it would help. It did not. But he tried and was a great representative of the company.

This is the first version dealership that I have been in with professional people. Very helpful courteous. All versions stores could learn from this store. Ask for Nick very knowledgeable and great guy. Ask him if you qualify for a free phone

Sandra was very competent and very helpful for the entire sales experience. Answered all my guestions guickly. Good experience.

Brandon did an amazing job helping my friend get a new phone. Not only was he great to talk to, he was knowledgeable, and really helped her to get the best deal! Will always come back to this Verizon location and ask for Brandon every single time!

I want to thank Sandra, she was outstanding and what an excellent example of what customer service should be. My issue turned out to be very time intensive and Sandra was pleasant and patient the whole time. She successfully resolved the issue. She should get a raise, dealing with the public can be very frustrating, but she was respectful and pleasant from beginning to end.

I had an absolutely wonderful experience at this Verizon. Blaze helped me transfer my phone plan AND get a new phone for a great deal, and was incredibly kind and helpful the whole way. I felt like a made a new friend at the end of it all! Definitely take your business here — they work hard, and cater to what you want, not what they want to sell you. Thanks Blaze!!

I was looking for a new phone for my wife and I was helped by Jessica Britt. Jessica was great, she told me about a promotion and I was able to get a brand new Galaxy S21+ for $200! She also reviewed my plan, helped me get more features while saving me over $60 a month and transferred all of my wifes information into the new phone! What a great experience, thank you Jessica!

Brandon Ghostbuster Kaiser is absolutely the best person to go to for phone help. Not only was he knowledgeable, super helpful, and the friendliest person Ive ever had the pleasure of working with, he was also very patient with my girlfriend and I while we were cutting loose (a product of us getting together) in the store. We joked that he had no idea what he was getting into when he saw us come in and motioned us over to his desk for help, lol. He made sure I understood all the specs of each phone he showed me and even added the button features that I like to use. I dont even visit phone shops unless I absolutely have to and Brandon made the experience well worth the wait. He gets all the stars. All of them. 10/10 would do again only if he was there. Thanks so much for your help!

Jessica was an amazing help, to us, getting us through our issues and coming up with a fair resolution. She is now our favorite and well definitely be back!

Brandon was Excellent!! Appreciate the prior reviews from customers. I am on vacation, phone died, and your reviews sent me to the right place!! Love, love, love their customer service!From here on out, I will contact Brandon for anything I need... even from Nashville, TN!

Nick,the Sales Rep is outstanding in helping you in anyway he can finding a phone for your needs. He is not a Rep to just push a product on you to make a Sale he really wants the Customer to be happy and to get a phone that they can afford and will be happy with all at the same time, and great explaining how and taking the time to show you how the phone works. I will send people back to Verizon if I know they need a Cell Phone for their phone service and Sales Dept are great.

Brandon worked very hard to try to help me recover my Apple ID so we could get my iPad and iPhone up and running. I will certainly work with this store again. I have a friend who also told me they had the same great experience at this particular store.

Went to return a new phone still in the box unopened and the Alex told me that I need the paper work that came with the phone to return it . So I got that for him then he proceed to tell me that the phone has been delivered over thirty days they couldn’t take it back. Theses are some of the worst customer service ppl. Lazy and don’t want to do there jobs. I don’t understand what is going on in the world that you’re would tell me a lie . I am done with verizon

My sales person was Brandon Kaiser. He provided me with a pleasant professional experience in the purchase of a new phone and IPad. He made sure I got the features I needed at the best rate possible. I highly recommend Brandon for anyone shopping for new phone/IPad.

First phone was a failure, had to return to store and get a completely different phone! What a waste of Biden-Harris gas!

Prompt, knowledgeable, candid, responsive during and after sale, a little cocky, organized, calm, grateful for our purchase.

Awesome service. Kind, knowledgeable, and as prompt as possible.

We received excellent service at this store today. We recommend you ask for Jordan or Blaze. Both are so knowledgeable, professional and helpful!

I’ve purchased phones twice from this store and was assisted by Brandon Kaiser both times. He was super nice and helpful.

Replaced an old iPhone 6 with a new iPhone 12 with the help of Jordan at this facility. He was extremely knowledgeable and and helpful. A real pro. Highly recommend this store and especially Jordan.

Sandra at cellular sales seriously went above and beyond for me!! She got me an amazing deal on a brand new iPhone 12 Pro and I couldn’t be happier—this thing takes amazing pictures haha. I came in expecting to have to pay full price and she went through all kinds of trouble helping me to get the very best deal possible, all without having to change our plan. I am extremely satisfied and will be coming to Sandra with all of my phone concerns in the future :) thank you so much for your help!!

Worst customer service experience I’ve ever had! The guy was so rude, disrespectful and talked down to us when we went to get issues on our phone fixed. Was mad at us and said that we were rude to bring phones that we got from another location to them, said we knew nothing about technology and even threw his phone down on the desk. I would not recommend this location at all they only care about sales and not the customer

I had a really good manager there the best Ive ever seen very concerned about his customers its a shame I dont know his name

Jessica worked to get us the locality plan we wanted. She exceeded our expectations. Great service.

Sales rep super helpful, customer service he had to call and talk to sucked and took forever.

Liam at the Oleander location in Wilmington is the absolute best sales rep I have ever dealt with!!! He was absolutely amazing in helping me with my phone issues!!

Did not get no help they gave ne a phone number to call. Very dissatisfied

Pathetic customer service. One dimensional staff that cant even take the time to acknowledge me entering or sitting for 15 minutes waiting to pay a bill. Had to resort to calling Verizon..Will never go back..., 👎👎👎

The worst Verizon Wireless store I’ve ever been to. Checked in to curbside for a pickup and waited for 50 minutes before I decided to walk in because I saw 5 customers walk in and get helped before myself. The store is too small to accommodate more than a 4 person line. Other stores I’ve been to have a check-in with a questionnaire so customers are given a number and seen in an organized order. Seems like this store was thrown together.I should note that this review has absolutely nothing to do with the friendliness of the staff. They were very nice and pleasant. They are the only reason this review is getting 3 stars and not 1.

Took my phone in because my sim card is messing up. I have insurance on my phone so I thought easy fix. Walk in and the man ask me what I needed I told him this is my husbands phone and he doesnt want a new one because he like the size. He say we have some that size that is new. I gave him my information he comes back and tells me he is eligible for a new phone. Then says he has to help this other customer with and up date and would be back. By this time I had been there 20 minutes and had enough. All I wanted was my sims card fixed not a new phone. Why do they sale insurance if they dont want you to use it? The phone is good just needs a new sims card. He could take the time to look at the phone. All he wanted to do was sale me another phone. Very displease.

Great customer service, Blaze was amazing. Friendly, knowledgeable, and patient.

We had such outstanding service while purchasing two new phones. Gina was awesome. Highly recommend.

Omg amazing, I had Chase help me out with getting my husbands new phone and it was very quick and professional and he was super nice!!Thank you so much.

Verizon was so helpful! I’m pretty sure the representative I spoke with was named Austin he was a pleasure to have as the representative to help us! He was very informative and helped us get our best bang for our buck!

If you can get past the greedy, corporate ways that is Verizon, then youll enjoy your experience at this store. People are nice, store is clean and well organized. What more could you want?

I highly recommend this Verizon. Originally, I had tried to go to the one on S College road and they were extremely rude and unhelpful. Went to the Oleander location right after and there was a huge difference. Great customer service, Chase was very helpful, and I had a new phone in under 20 minutes.

I needed a new iPhone and knew which one I wanted. Because it was close to the holidays I called ahead to see if the IPhone 12 pro I wanted, was indeed available. I spoke with Chase and he was very pleasant, even offered to set it aside since I had already been to two stores and was driving over at that moment.When I arrived at the store location Oleander rd. Wilmington, NC Chase was with a customer, so “Austin Adams” said to come to his desk. I must say the customer service went extremely down hill from there. Austin was obviously not thrilled to be working and didn’t crack a smile. He treated me with an extreme lack of respect. When I would ask him a question regarding the phone or service it was all he could do to answer it. When I asked if there “were any discounts being offered on accessories”, he said, “if that’s what I have to do to get you to buy one than ok” Wow!! I did buy the phone cup holder, however not sure why! Austin never explained any fees or costs to me, so when he asked me for $135, I had to ask what it was for.I asked him to remove the fee for the upgrade/ activation because I was quite capable of doing that on my own at home, no problem and I would like to save the $35. He didn’t like that and proceeded to look up my past purchases and tell me “I paid more than that on setting up my last two phones in Dover NH” Still thinking, I can’t believe how incredibly rude this rep. Is, I explained to him “that those were not my purchases, that my husband and daughter bought those phones and they probably needed help activating them.” (Not that I think you should be charged for that service, after just spending thousands on cell phones, but they were)I have never experienced such a total lack of good customer service. Id like to suggest if Austin gets paid a commission for selling the phone to me, he shouldn’t!! Chase deserves the commission and if I had known what type of service I would be getting I would have def. waited for Chase to be free, so he could help me.

Representative was very knowledgeable and friendly. She made buying a new phone easy!

Jessica Britt gets high scores from this buyer! She delivers outstanding customer service -- shes very knowledgeable and extremely personable! Jessica generates credibility from start to finish! I am very pleased with my iphone 11 and various gadgets! Highly recommend this retailer and this sales rep.

Went to pick up a phone I ordered online and a note was on the door saying they were temporary closed

Phone wasnt connected to data... verizon network... Were able to correct the problem. Alls good.

Chase was great! He provided quick and accurate time while working with my short timeline to purchase. I will be recommending him to everyone I know as he is a genuine representative for Verizon Cellular Sales! Thank you again, Chase.

I recently visited this location hoping to replace my mother’s broken cell phone. I walked in dreading the process, imagining that I’d be unsuccessful & be required to bring my elderly mother to complete the transaction. However It was the best customer service experience I’ve ever had! John & Ryan provided greater assistance than I anticipated.

Absolutely the best customer service I have ever experienced best people ever. They will almost bend their own bags backwards to help you thank you a lot guys five Star if I could do 10 I would

Did a great job fixed phone issue and I was on my way in 10min.

I came in to see Brandon because my son had such a good experience with him. However he was off today and I was leaving town. Jordon M helped me get a new phone. He was phenomenal! The best experience I have ever had with Verizon after years of being a customer. Jordan M rocks!!!

Worked with Jordan to replace my mom’s phone. Could not have asked for a better experience. Thanks Jordan for making this process seamless. Also applied for the Verizon Visa card and already earning $$ to use on Verizon products and bill! Woo hoo!

Jordan M was amazing! My iPhone 7 died, and I was without a phone for two days. He was totally full service and helped me transfer my data and got my emails set up. I can’t say enough about his customer service skills. I applaud the person who had the insight to hire him. Give that man a raise! We definitely will be calling him for all of our cell phone needs! Jordan, you rock!

Had a situation with my auto pay setup, had excellent customer service the rep took his time explaining and helping during the entire process. Very pleased and grateful for the service provided.

High prices but good service

Brandon Kaiser, who is one of the reps at Verizon Wireless, Oleander Dr. store in Wilmington NC, is the best. We saw him 3 separate times to help us solve our complicated 5-line transfer issues and even though it was tedious to reach a solution with all the calls he had to make, he did it with a smile on his face. He is very knowledgeable, cheerful and genuine. We are going to upgrade our phones in December and Brandon will be our man!On the other hand, if you go to this store, make sure you dont see Jessie. She is another rep that works there and we had the misfortune of hearing her rudeness. She scolded us and Brandon for spending too much time together over our several visits. She is so unprofessional and rude and we think that Brandons customers should be his business, not hers.

EXCELLENT Customer Service! Gina is exceptional and I cant recommend enough. Highly highly highly recommend!

My husband and I were absolutely thrilled with the fantastic service we received from Gina at Verizon on Oleander Dr. In Wilmington, NC. She came highly recommended by 2 separate friends of mine and I know why. Her friendliness, enthusiasm, professionalism, and knowledge were remarkable! She even helped me the next day with a couple of questions. Im so glad I bpught the Samsung 20 Android phone. And now I recommended her to a friend. Thank you, Gina!

It was time to get an upgrade on my phone;Jordan reached out and went above and beyond to help me out. As someone who apparently knows less about technology than I thought, he was super helpful and knowledgeable; walked though everything step by step and made sure to answer every question/ problem I had thoroughly.Set me up with a new phone that arrived next day and stood by patiently to make sure I had everything restored and set up to my liking.Personable, friendly and all over exceptional customer service - Hands down the guy you want if you’re looking to upgrade or need anything done in general.

My experience was A1 with Verizon #4209. Jordan is the best. I came in with my mom to help her with getting a new phone and we both came out with a new phone when we were not planning for I to get a new phone. He helped us tremendously and for a more than reasonable price. Not to much he is nice and hilarious. He upgraded me from an iPhone 8 to an iPhone 11. Always have loved verizon but 4209 is the new go to.Thank you, Verizon #4209

This is my favorite Verizon store! Matt was awesome helping me navigate my new phone! Best staff!

Lynsey was very nice and knowledgeable!

Great team of people here. I just upgraded to the Galaxy Note 10+ at this store and Jordan made the process fun and easy. He really knows his stuff. Everyone is very polite and helpful. Ill definitely be going back

I purchased the PureGear glass screen protector here for my phone. Austin did an excellent job installing it, and the piece fits, and works perfectly.

If you want personalized service and you dont want to wait forever, then this is where you should be going. Ask for Gina Piers. She is my personal Rep and has been helping me since I became a customer. Many of you may know that I havent always been just a customer, but now I am and I choose this store and Gina! If you need her number please ask me. You know mine.

Jordan M.Exemplified Empathy5 star 2 thumbs up customer service in a timely fashionExtremely grateful that I walked in and received service from him! He is the perfect model for Verizon I wish all customer experiences was pleasant as this one.

Great place with awesome customer service. I purchased a phone from Jessica and she still helps with questions. She will notify me about promotions and new wearables-that is my next purchase. I have never had great experiences with Verizon stores until I met Jessica and the associates at Cellular Sales! 😊

Sandra helped my family and I get me a new phone after my old phone took a plunge in the ocean. She assisted us in all the technically issues! Thank you!!

Hubby having prob with his phone. Stopped in and crisis fixed easily!!

Lovely young woman, Jess, was so incredible helpful and patient!She Made my purchases so much easier and her willingness to explain was rare to find! Thank you !!!

Jordon was excellent in overall customer service

Great people

Went to Verizon in Wilmington for help with my phone and the nicest lady gave the best help and was Very patience. I can’t say enough about how helpful and nice she was. Thanks Gina!

I went there, thinking I needed a new phone. After checking out my old phone, I was told it was still fine, I didnt need a new one. They saved me a ton of money.

Great experience with Brandon. He was was most patient and efficient. He solved an issue with my Tablet. I highly recommend this service.

I worked with Nick. He was very patient with me, listened and responded to my questions and concerns, didnt pressure me, and was personable. Overall a great shipping experience.

Ask for Blaze. He did us right!

I needed a new phone & delayed because I am not a tech person & am retired on limited income. Gina met me with a smile, listened and promptly suggested a phone she felt would meet my needs. She was efficient transferring my contacts etc., and gave me time to explore my new phone. As I was preparing to leave she said contact me anytime with your questions, Im expecting you to. I couldnt have asked for a more kind, understanding & competent person.

My husband and I just purchased new phones. I purchased a new tablet as well. The tech person, Chip, who helped was excellent at listening to us explain what we needed in a phone. It was great to be shown only those phones that might be appropriate based on what we had told him. We could not have had a better experience. Truly. If you need to go to a Verizon store, go to this one and ask for Chip.

Definitely received bad experience at this verizon

My husband and I purchased our son a gizmo watch from Verizon’s corporate store. We were unable to get the gizmo watch to function properly and took it to this location for assistance. Liam went above and beyond trying to fix the issue for us. He spent about 45 minutes on the phone with tech support, all the while communicating with me about what was going on. I truly appreciated his patience and determination, as he was dedicated to spending a large part of his morning on this frustrating task. Liam and his customer service are certainly an asset, not only to this location, but to Verizon as a whole.

Gina gave us the most amazing service!!! We have a new location to go up now!!

Eli was very courteous when I came into the store on October 8, 2017. I was greeted immediately. He answered all of my questions with speed and accuracy. I felt very comfortable with him...his demeanor was calm, respectful setting me at ease.Abdul assisted Eli when there was a question that posed difficulty.This store must be managed very well to have employees like these two.

Jordan m and I had to sit for two hours while my phone backed up for my new purchase and I can say I have never had a better customer service experience. I would suggest him to anyone and everyone looking for any kind of phone or accessory.

I absolutely love love love Gina Piers! She has by far the best customer service skills, super friendly, very helpful, and will tell you what your best options are and not try to sell you something just to mKwe a sale! We need more people like Gina in the sales industry. I will never deal with anybody other than Gina no matter what! Thank you Gina for everything!

Tony the tech guy I worked with at this location went above & beyond my expectations, fixed my issue with my iPhone and found a way to lower my monthly bill without losing any features I use. When I went to another location all they wanted to do was sell me another phone. Excellent service. Respectful and highly competent.

At first I was skeptical about going to a non corporate Verizon store. ..now I would have it no other way! SUCH personalized service! No waiting for the next representative like the big store on Oleander and South College Verizon should be so fortunate to have more representatives like George Adams! So professional and helps this technology phobic client to fully understand and enjoy your products and services! Totally satisfied customer!

Chase was knowledgeable and friendly throughout the whole process of purchasing the phone. Will certainly be recommending him and your company to friends and family! Thanks for making this such an easy process!!

John B is the best! I have bought my phones from him and gone back for note pads. He has the best service and is very knowledgeable about what plan is best for you. I will definitely keep on going back to him.

I came into this store and was helped by Jordan M he was incredible!!! Customer service was an A plus plus!!

Theres a great group of employees at this location. After Hurricane Florence hit us; 3 employee /team-members came in anyways and all worked off of a generator, while no other Verizon was open in town that day. They all kept a professional attitude, demeanor and delivered customer stsatisfaction, with smiles on their faces despite the HOT, HUMID weather and still no A/C or electricity; They had one box fan, two phonelines and the three computers.... If that only Verizon store was not open that Day... I would not of had a phone after Hurricane Florence. Thank you for all your help and hard work Verizon!💪👍

I came into the store. To start new service. And meet a guy named Jaylin he was amazing. He took his time and made sure he satisfied my every need. I love this store and customer service it is a 5 🌟.....

Blaze was great and he got the job done for us at the store on oleander Dr Wilm,NC!

Eli was most helpful. Had a problem with the email accounts after I left the store. I went back and he spent the better part of an hour sorting it out for me. Bottom line is he solved the problem and did it with an excellent attitude. You need more reps like him

Switched from an iPhone to and Android product. John Burke made this transition almost seamless, taking extra time to ensure the equipment worked properly. Very courteous and highly professional.

Gina at Verizon is such a great lady. She takes the time to help you get everything set up and knows exactly what you need in a new phone and the level of tech savvy client I am not.... so she walks me thru EVERYTHING, and makes it easy and fun vs scarey!! Way to go Gina!!

Tony Joyce is GREEEAAAAATTTT! He was such a young nice, HELPFUL man! He was kind enough to help me pick out the best phone with the biggest keyboard so I could see the letters with my own feeble eyes! Now I dont have to ask my family to read my messages for me! (Im typing this on my new keyboard right now!) I would recommend Tony to ANYONE!

Excellent customer service!! Great staff and eager to help in any way. Associate was very helpful in helping pick out phone and accessories to go along with it!!