I waited several months for install....guy had horrible customer service skills...said the manufacturer sent incorrect size for 1 of the 10 sets we purchased. Its been 2 months and still waiting for the replacement. Also 1 blind worked incorrectly he said to give it a few days to warm up its been weeks and it still isnt working properly and the valance fell off the same day he installed it...can someone please assist. We spent so much to receive such bad service!!

Came earlier than expected which was nice. Very professional installation took no time. Thank you for your service

My husband and I recently had a triple window vertical blind installation. We had very nice interaction with store employees. The installer Adrian did an excellent job with the installation. We are very pleased.

Love this place. Customer Service is amazing. Great people to measure and install. No hassle when taking my broken cord blinds for repair as long as I have the receipt.

The service for choosing and purchasing the product. The salesperson was excellent.We however did not ask about when to expect the installation, which we should of. It took a very long time and we werent very happy. We also had to make a payment before the installation could happen. Fast forward to two months later and the installation day happened. But without a few hiccups. 1. Some of the trim is off and now were stuck with it. The factory trimmed the trim too short and the installer couldnt do anything about it. 2. The shutters are not snug with the trim. This meaning if you rub your finger from trim to shutter youll feel a bump, not a smooth surface. 3. Kind of a small issue, but after spending a ton of $$$ I feel it needs to be added, we/the installer didnt receive enough adhesive stickers from the factory. This is needed for cosmetics only. But adds a nice touch.Very unhappy with everything after the sales service. If you go with blinds to go, ensure a solid date or round about date before you make any payments. Also, ensure the product is perfect with the installer before its installed and all pieces are put together.

Information I received from the sales staff differed from what I was told by the gentleman who came out to measure my windows. I’m still not sure what the correct answer is. While the installers were efficient and friendly, they made 0 effort to clean up after themselves - dust, saw dust and bits of old blinds are everywhere they were.

Good selection, good prices, good quality. Getting professional measurements and installation was convenient and affordable. All staff are professional and positive. I will return as we continue to renovate spaces in our home. I prefer Blinds to Go service over the big box home improvement stores.

Adrian and Phil did an excellent job with installation. Both of these gentlemen were professional and friendly. I felt their goal was for us to be completely satisfied. Definitely would recommend Blinds to Go and encourage new customers to request these particular installers.

I’ve purchased shutters in multiple rooms and the in home service and installation was excellent. I won’t go any where else for my window treatment services! Thank you Shirley and Gabriel! 💪🏼

I love the customer service I received from Kaylah. She did an excellent job. I will definitely be back.

Can’t say enough great things about Adrian and Phil. They were professional, courteous, friendly, and did a more than awesome job! I will tell everyone I know what a great experience they provided!! Thank you!!

Is this a valid company?from the corporate office to the local office your service is utterly disgusting. I purchased blinds in March. One window blind was not available but would be ready in AprilThe blinds I did receive was missing some hardware. One was completely defective. I was assured it would be replaced. May I was still being given excuses. Corporate was no help only promises. June 👎 progress. End of July I was told I would not get the replacement parts until I paid for the blind that they finally sent out inAugust.I had already replaced this blind. Your company is the most disgusting I have ever dealt with.

The installers were on time and installed our blinds quickly and professionally. They were excellent. Would highly recommend.

Kayla’h S. Was helpful & patient.

We purchased our blinds 2 years ago and have loved them. Stephen was great to work with helping us picking out just what we wanted.Last week we had a problem with one. We dropped off the blinds Saturday and we got a call Monday that the replacement was in. I was pleasantly surprised that the warranty was as promised. Thanks for the awesome service and a great product.The Pipers

I was so pleased and impressed with Lauren, the manager of store #254, at Blinds to Go. She was extremely knowledgeable about the drapes I was interested in and explained all my options. Lauren was also courteous. and helpful in every aspect of my purchase. She sent Adrian out to measure, and he was also helpful and discussed different options about hanging the drapes. My drapes came in quickly, were packed and labeled and ready for me to pick-up at the store. Highly recommend Lauren and her particular store.

Kaylah was very knowledgeable and amazing. She deserves a raise for all her hard work. I will definitely be back.

Great experience with very friendly staff at Blinds to Go in Wilmington DE. Recommended!

I had a very good experience with was made possible by the individual that helped me. She was very knowledgeable and help me pick out exactly what I wanted. She was spot on. The Valance looks so Amazing in my Home. Thanks and I’ll be back.

Kaylah was fantastic. So much help. Greatly appreciate her time and professionalism. Thank you!

We ordered shades for 20 windows our design consultant kaylah stevenson was terrific, very knowledgeable and walked us thru the many selections when going to this store talking to her is highly recommended

Excellent knowledge. Very professional and considerate. I would shop there again.

Shirley out of your Wilmington Delaware office-shop at home service provided us with unprecedented support in measuring our new cellular shades.She put considerable time making sure that our measurements were accurate, expedited manufacturing of our custom made cellular shades, and finally found the right people to install them. We are grateful for the services she provided and for keeping up with the order. It is obvious to us that she is a valuable member of the blinds to go team and strives to keep the company name elevated. We are totally satisfied with the quality of the products and the way she handled the order. It is for this reason why we have returned for the third time over the years to purchase from BTG.

Friendly & helpful staff. Had my blinds repaired in just a few days- at no charge.

Dealt with a very nice, helpful associate manager kayla Stevenson. She did her best to make sure I was a happy customer.

Kaylah Stevenson made my trip to the store worthwhile. Kaylah was very knowledgeable, patient & helpful. She made my experience a pleasant one. She guided me through the purchasing process smoothly. Thanks Kaylah. I will recommend your store to others.

Blinds were restrung for free because there is a lifetime guarantee. Only took 3 days. Amazing place, I would never go anywhere else except Blinds to Go..

Stopped in for a part. The lady said they would ship it to the house.We shall see, but so far so good

I am disappointed in blinds to go. I specifically requested the verticle s-curve slats. He insisted that his entry was as requested. It was not. This caused an additional 10 delay. When I placed my order, I did my own measuring following their instructional hand out to the last detail. Sales agent added 2 to some measurements thinking it was required. Wrong. My sheer serenity blinds take 7 weeks LONGER that the standard blinds. To have two install visits, instead of one, so that some of my windows would afford privacy, I had to pay extra. This communication and fees have created confusion between the blinds people and the subcontract installer on expected payments per visit. This blinds to go store on route 2 near Wilmington is in need of better training and better communication. Installer should be an employee not subcontract. Wait times for installs are a week or longer after items have arrived.

Took way to long to get them. Im not sure I got what I ordered. Will come in when I get the time.

Beware!!! HORRIBLE CUSTOMER SERVICE! I went into the Wilmington Delaware BTG because I wanted to get blinds for my new home. I just moved to DE. I went inside and wasn’t acknowledged at all. I walked around and looked around and the white woman with short brown hair was chatting it up on her phone the whole time. She never acknowledged me, never greeted me or anything. I decided to leave because I do not want to spend my money on a company who hires unprofessional people. Do I look like I’m not going to buy anything? Is this how this company trains people? If they don’t look rich then don’t acknowledge them? The manager at this store needs to do better or whoever is in charge. I will never come back to this location.

From the moment she answered the phone I knew this would be a great experience. I called to place a re-order for the same blinds I initially purchased online two years ago. Kaylah S. was polite, professional, knowledgeable, and just plain AWESOME! During my interaction with her she personified all the traits of a great team member. Brand loyalty is created through great customer experiences and Kaylah knocked it out the park. Thank you Kaylah for making my shopping experience so pleasant.

My service in and home site was great 👍 I am pleased with the final product.

We purchased blinds for our entire house in July, 2020. we are very satisfied with the quality and look of the blinds and especially happy with the customer service we received at blinds to go. everyone there is very helpful! thank you!

Excellent customer service and items delivered and installed professionally. Very satisfied.

Marlene was very patient ordering 20 blinds! And Lauren was efficient with the next order of 4 blinds.I ordered from this local store 8 years ago, and again recently when we moved.I “ metal blinds might be old school, but for option of tilting from sun exposure and for privacy, or raising to completely open view- they are the perfect solution.

Was given one price in store placed a down payment on a style we liked.After I went back to have someone come out and measure 29 windows in my home because I felt like they should since I was going to let them do the entire house since I had a great experience in the store. Well fast forward to a set of the blinds coming in and now the price changes because we requested a tech come and measure the windows and now the price went up, not sure what that was about but we wont be using them for the other 28 windows dont like deceitfulness and the fact I had the original receipt and they didnt want to honor the price was not cool.

Had a great time with Blinds to go at the wilmington de store. Our rep Kayl’a Stevenson was very professional and met all of our needs. Definitely recommend this store for all of your window needs!!! Very happy!!! #satisfaction!! #blindstogo!!

Thanks to Kayla for great service!

Terrible experience!!!First, our blinds took weeks. When we called, we were told that the installer picked up the box, but there was nothing it. Our blinds must have been stolen from their warehouse.Second, a week or so later, the installer shows up, installs the blinds (which were supposed to be blackout shades) but they they were 2 inches too narrow! The width was supposed to be 34 1/8 (which was on the order form), but they showed up to be 32 ¾”.We paid over a $1,000 for two custom blinds that clearly were NOT custom.I called the store in Wilmington, DE and they said there was NOTHING they could do.Horrible customer service! Horrible!

Timely and professional service. The blinds look great!

Lauren was professional and knowledgeable. Very courteous to talk to. A great shopping experience.

Lauren at the Kirkwood highway store is terrific to work with! I haven’t been there in years and I’m so glad I went back. She was so helpful, she showed me lots of options and I didn’t feel rushed to make decisions.

Blinds originally installed on 1/15 but incorrect blinds were installed. Installer took blinds down on 1/29 to be returned because the pull was on the wrong side. Blinds to Go Company was to correct the issue. Installer came on 2/26 to install the new blinds but after opening the box noticed the change was never made. Blinds had to be returned a second time. Six weeks from original install day and still no blinds. Very disappointed with my first Blinds To Go experience.Update 4/14/21: I was informed production on blinds would be completed on 4/1/21 and installation was scheduled for 4/12/21. Installer shows up with 1 of the 2 blinds ordered and paid for over 4 months ago Installer asks 8f anyone informed me that only 1 set was available for installation. Ummm. NO. Disappointed that BlindsToGo hasnt grasped the concept of customer service yet No call or explanation received prior to 4/12 that only one item would be installed. I am now 3 months from initial install date and only 1 of 2 blinds ordered has been installed.

Beware! in-store customer service in Wilmington, DE, Kirkwood Highway was horrible. I was told in October that my blinds would be delivered by mid-November. No one called or told me, until I called them that my order was delayed until mid-January. I got a call in mid-January to informme the blindshadarrived. I immediately paid my balance and scheduled installation for the next day. It ended up being a no call, no show. After trying to reach the store for 3 hours that day without anyone answering, I gave up. I made numerous calls over the next few days to the 800 customer service number and again to the store. Ultimately, I had to inform them that I was going to involve my attorney and request for a full refund if the service did not get any better. Since I was getting nowhere, I looked through my October call history to reach the wonderful gentleman who had initially came to my home to do measurements. He was awesome and 100% customer-service oriented. Within 3 days, he was at my home, upon my specific request for him to be the installer. If it had not been for Gabriel, I really dont think I would have blinds now. Although I love my blinds, I will have to think long and hard about doing further business with Blinds to Go in Wilmington, DE. In fact, Im still waiting on a return call from the store. Their phone message states they will return calls within 24 hours. Its been 2 days and I still havent heard back! Thank you for the opportunity to review Blinds to Go.

I have been trying to call this store repeatedly! I am having issues with my blinds and the sizing. This store never answers their phone and I am so fed up. You would think during these times with COVID that phone calls would be a priority so I don’t have to risk myself or others to get sick! Now I have to come into the store to discuss my situation with my blinds. I don’t know who’s running this business but during these times, the phones should always be answered! I am very upset about this inconvenience.

The staff was professional and double checked all measurements put in the system for the order. The blinds arrived in the time frame we were told it would take for the work to be completed. The product is first rate.

Excellent customer service. Great installation. I love Star.

HORRIBLE! The manager Lauren Broadstreet didn’t even acknowledge us when we came in. She was on her phone texting for a good 10 minutes before she offered to help. If I’m coming into this store to spend thousands of dollars I would like to be acknowledge as soon as I walk into the store. Please train your this woman who’s supposed to be the manager or whatever to be professional... there weren’t any other workers when my grandmother and I came into the store as well.

We went to Kirkwood Highway store in Wilmington, DE to look for blinds for master bedroom windows on December1st, 2020. We met Lauren Broadstreet (very nice lady), Interim Manager. She showed us options for blinds and asked us to take rough measurements when we go home and let us know. We returned to the store with and ordered the blinds and put a 50% deposit. The installer (Gabriel) came to our house and took measurements. He recommended that we should change the type of blinds since the one we picked earlier will not work for Bay window. He even made second visit to verify measurements. So we went back to the store and picked up different kind of blinds for our bedroom. After talking to Gabriel, Lauren offered us other options. Based on that we ordered different type of blinds. The price was adjusted. Finally the blinds came to the store more than 2 months later. Gabriel came to our house on 16th February and installed the blinds. Installation of blinds for 2 straight windows is satisfactory whereas the Bay Window installation is not satisfactory and looks ugly. There are 3 blinds on Bay window. There are gaps between the blinds and one could see inside from outside when blinds are closed. We are very unhappy with the installation. Gabriel was in denial and very defensive and said that it was supposed to be like that because of Bay window. He even tried to put the blame on Blinds To Go. We went to the store and talked to Lauren about the messed up installation. She was very professional and understood our problem. She said that she will first talk to Gabriel and send a different installer to look at the problem. I must say Lauren was very helpful. We are now waiting for new installers visit to fix the problem.

We werent acknowledged by the associates and I think it was because we didnt know about signing in. Ms. Hayman noticed we were still waiting and came over to help us. She gave us really great service! Thank you!

Ordered blinds January 20th 2021 was told it would be 3 or 4 weeks to install. On March 10th I called the store to get the status of the order as we had not heard from anyone at that point, spoke with a young lady she informed me the blinds had been in for a few weeks no one ever called us.She set up an install date for March 20th I paid my balance in FULL or they would not give us an appointment to install. On March 20th, Matt the installer arrived with 4 Blinds out of 11,I made 55 calls that day to this store no one answered I finally left a message for a call back. On March 21st Lauren called to say the blinds were in Virginia and didnt know why. She informed me that I would hear from her in a week, well its Saturday March 27th still NO blinds NO phone call I have since called my credit card company to dispute the charge. Never again will we use or recommend Blinds To Go

As nice as the blinds are, the backing to them is not as dark as I had hope. The installer was great, quick and patient with us as we are an older couple who does not response quickly anymore.

Star was very helpful and professional all of our blinds are from this company, great place

We have not been happy with the blinds we received. They break all the time. Luckily, Blinds to Go fixes them for free. However, when you are driving blinds 30 min each way every couple of months, it becomes a big inconvenience.

The selections are great, very knowledgeable staffs, courteous too. The installation guy Gabriel is one of the best. Fun to work with. Fantastic blinds for great prices. Would highly recommend. My new house looks awesome now with all the beautiful blinds!

The prices almost caused us to fall over! The man that waited on us was not very personable.. all around bad experience

Went in while the lady was on the phone she didnt acknowledge me and after walking through the entire store she didnt come by to see if assistance was needed. I decided to leave and she didnt even acknowledge if I had found what I wanted .

I worked with Milli and she was awesome. Very professional and knowledgeable.

Nice people, quality products.

Installers dont want to show up on the scheduled day to install but are quick to take youre money!

The whole process was seamless. Millie was so helpful. We went in on a Sunday and ordered the blinds and that night the installer called me. Anthony was great. Very professional. I am so happy I used your company.

Just needed some clips and they gave me what I needed. Great selection of beautiful blinds! And great staff!

I am very disappointed when this company did not do what they advertisedOn Black Friday they emailed me special offer 20% off PLUS 25% offAt the check out they processed 25% onlyTheir competitors were running specials up to 65% off but Blinds To Go did not stick to what they advertiseEven when it was brought to their corporate customer service they still decline their offerJudge yourself when your read this reviewI am submitting their advertisingFalse advertising!!!Scammers!!!

The ordering process was easy and Patty was great. When we picked up the blinds we then got home and found no blockers. We then ran back to the store and picked up the blockers. The one box said quantity of 3 but only had 2 blinds in it. Another trip back to the store.

Very nice atmosphere. Every one wanted to help. We ordered our blinds and had them in less time than originally told. Very easy to place, perfect fit. Very happy with them and will be returning to purchase a few more.

I purchase the vertical blinds for my sliding door. The order came within a week and they were installed in two days. They look very nice and I’m pleased as two how everything went so smooth. I do recommend Blinds 2 Go!!!

So professional and so nice! I arrived early to pick up my blinds because I was mistaken about the time that they opened, but the lady saw me sitting out front and opened the store just for me so I could pick them up early. Great service, would definitely recommend!!!!

Purchased room darkening shades. Love them! Had to bring one back (few years later) to get a minor repair. Dropped it off on Tuesday, picked it up Thursday. Easy! Thanks!

Great experience from beginning all the way through install. Anthony, our installer, was professional and courteous. I will definitely be getting more blinds from Blinds To Go.

We are always delighted to work with this company. We love the product and the quick turn around time also we had a blind that wasnt cooperating and that was promptly addressed. To bad we are running out of windows, we are totally satisfied.

I bought my house 18 yrs ago & purchased all my blinds at Blinds To Go. Have been pleased with the quality, prices & service ever since, so no need to shop anywhere else. Just this past week I needed a shade restrung & they turned it around in 2 days for free, under their lifetime warranty. It doesnt get any better than that.

We have been going to Blinds To Go for several years now and I have always had the best customer service. They are courteous and very helpful. The quality is top of the line without the high prices. I have recommended family and friends to shop there and they are happy as well. They had my blinds ready for pick up within two days!! I will continue to be a steady customer.

Quick, courteous service. Sales person was very knowledgeable about the product. Its up and works beautifully!

Very frustrated & angry. Went into store a month ago to order motorized blinds. I let our salesperson know we needed the blinds installed before Easter. She assured us that it would be 2 days to have them measured & 2 days to have them installed. She told us definitely no problem to have them in before Easter. It took 3 weeks to get them measured & the installer just called to let us know that the blinds arent done for installation tomorrow. We didnt even get a call from the store! Conveniently, the store manager isnt in to take my call. I will NEVER use blinds to go again. Especially the Kirkwood Highway location. Very poor customer service!!!

I had a very good experience. The sales person was extremely knowledgeable and the selection amazing.Also, the quality of everything even the less expensive items was excellent.

From the minute we walked into the store to the minute the installer walked out of our home, we were so very pleased. The in store sales lady was very friendly and helpful. There was no high pressure or pushy attutude at all. The pricing was fair and installation was a week later. We cant stop looking at our window shades. We just love them and will definitly go back.

Most convenient place to purchase window treatments. Friendly staff. Lots of options. Highly recommend. Will shop again at this location.

We are so pleased with our experience at Blinds to Go on Kirkwood Highway. Our Design Consultant, Nae McCann was so knowledgeable and helpful. It was a pleasure working with her. The blinds were installed yesterday and they are just beautiful! Would recommend Blinds to Go very highly to anyone looking for blinds!!!!

There was a lot of joy in that place.

Everyone is extremely helpful and knowledgeable.The selection and ordering process is easy.Fabrication and availability in store is quick.Continue to use Blinds to Go because it is a professional and efficient experience.

Great price and communication when having measurements and installation done

I unfortunately had 2 poor experiences...both times I had to take off work multiple times from work for installation due to issues. The first time one blind had been cut to the incorrect size (I paid to have them come out and do measurements and installation) and the second time all of the blinds were completely different than what I ordered. The person at the store indicated they would call me after the 1st installation problem was fixed to offer some type of compensation and never heard from her. I went back a 2nd time as I wanted blinds to match and again was told I would receive a call back the following day once they spoke with the manager in regards to giving me a discount. Again, never heard from them. When I called she would not even commit to sending me an email that day outlining how much they owed me for price difference from original incorrectShades ordered by them. Got customer service number and they were great and said store would call me regarding refund...2 days later still had not heard from them. One of the poorest experiences I’ve ever had!

We have used Blinds To Go since we moved to Delaware in 1997.We almost have them through out the home. They are good blinds.I recommend them to anyone who needs blinds. They are verygood and stylist and very reasonable.

Love my new blinds. Sales people made ordering easy. Stripes on all of the blinds lined up correctly, just as promised.

The people in the store were professional. The installer Anthony was on time and did the installation quickly.

Fast easy svc blinds ordered and picked up in about a week

The buying experience was great. Large selection of multi-width and multi-colored blinds with a wide variety of material, i.e. wood, metal, and vinyl. Prices were competitive for semi-custom blinds with a life-time guarantee. I profoundly recommend Blinds to Go for those who want a better quality product and better shopping experience.

Nice place to shop your blinds, good staff!!

Always a great experience when we order blinds. Salespeople are always helpful and very nice. Quickest shopping that we ever do and get them in a timely manor.

I ordered custom motorized blinds for my sliding living room doors. They came in exactly when they said they would and were installed very quickly. I am completely satisfied.

They have a large selection and variety of blinds and shades. Their prices are reasonable. The staff is very friendly and helpful. I am going back to place another order.

Nice workers at the store. The product was of good quality. Made and shipped to the store very quickly. Easy to install

My wife and I recently went into the store on Kirkwood Highway and was very displeased with the service we received. We walked into the store and was greeted by no one. We walked to the back of the store and saw an employee in dreadlocks that was having a heated vulgar conversation on her cell phone. She turned her back to us and yelled for someone to come help us. The employees were very hard to understand and got rude with us very quickly. This is not the same place that we have shopped at before and we wont be coming back.

Friendly staff, had great experience with this company.

Good job across the board and alot of patience

Very knowledge salesperson, Raphael. The product Is well made and fits beautifully.

We purchased 11 window treatments from Blinds to Go. The recommended installer arrived today. It turned out that 6 of the window treatments were incorrectly made and had to be returned. Were now waiting for the manufacturer to fix the problems and remake the shades, at which point we will need to schedule another installation. This is not the hassle free experience we were hoping for.

I really wish they had no star rating because that’s what I’d give them. So sad that one employee couldn’t do 2nd grade math and I have to pay for her error. I was also told the blinds would be installed NOT true! I have standard windows yet can’t get a refund because they claim they were custom made. They were at the store less than 48 hours after the order which was shipping time so I know they weren’t custom made. They still have my blinds and I’m waiting for the installer to pick them up and install them, I called him weeks ago and haven’t heard back. Wish me luck because I’ll need it dealing with this company!

Blinds were back ordered a month.Found out from friends (months later) that we got ripped off (even with the sales).Slider verticals were missing 3 slats .they called us to pick up the 3 slats and got home, only 2 were in the box. Told theyd mail us the missing one directly. Never received it .I wish I had a time machine so I could undo the major mistake.I feel like a huge loser in this.