I had a 2:15 appointment to have 4 tires mounted and balanced. They did not start to work on them until I asked about them at 3:45 and it was still 5:30 before they had them done. 3 hrs to mount and balance 4 tires, really? I wont be back.
Great place to get good prices on good tires. Staff is awesome and a great group. Been here multiple times and will continue to come as needed. I have my rims painted and they did an amazing job with keeping the paint intact as well. Very satisfied with their work.
TERRIBLE TIRE SHOP!!!We purchased our tires new from this shop with the understanding we had lifetime rotation and balancing. My wife setup an appointment to have this done to her car, which the employee recommended in regards to faster service compared to just walking in. Upon arrival, she waited over 20 minutes for the car to be serviced. Upon entering the service bay they informed my wife that they would not proceed with the rotation and balance. The companys excuse is one tire had 2/32 tread left and so they would not touch the car. She brought the car in because the front tires vibrated at higher speeds, which we thought was a safety issue. Also the front tire with the 2/32 tread would make more sense to move to the back and place a better tread tire in its place for better stopping and traction. In my opinion this shop is all about selling tires and has no regard for driver safety. Simply put I will never buy from this establishment again being a Wilsonville resident. I thought they would honor their warranty, which is not the case. I will now give all my business to Costco, where they do honor their warranty.
Best service! These people just saved my day. I got a flat tire from a huge nail through my tire. It was close to closing time, yet they cheerfully took me in and got my tire serviced right away. They just saved my day. On top of that, the bill was $0.00! I want to join a Siscount Tire fan club.
Went in with a nail in my tire. Knowing that I would have to wait. Plus they do by appointment only. They told me it would be a 2 hour wait. What choice did I had but wait do to losing air in my tire I had no choice. They had a break in between appointment and was able to get me in and out less then 30 minutes.. great customer service today and also in the pass Ive been at the wilsonville store..👍
When you catch a flat tire on I-5, put on the spare and hobble to discount tire just in time before they close, you may be desperate for a safe replacement to get you home. I was concerned I would have to settle for a mismatched replacement and pay an exorbitant cost. This was not the case. They had my tire in stock and replaced in 30 minutes at an incredibly affordable price. I hate spending money but discount tire makes this service incredible easy and affordable. Highly recommended. Thanks to patrick for his service and help getting me home safe. Highly recommended.Edit: Andres was the mechanic who handed off my keys, got to give him and his crew props!
I have a very great experience every time I come in. They are so professional and polite. My tire we are great and always experience amazing customer service. They are definitely my go to for anything that’s wrong with my tire or if I’m purchasing new tires.
These guys are the absolute best have had nothing but great experiences here always helpful and fast.
Ive been here multiple times in the last few years. The prices are great. The customer service is always great. Ive never once made an appointment. I always just call right before I head down to make sure they arent too busy. Every time Ive left happy!
My husband dropped in without an appointment and was quickly assisted by a knowledgeable sales associate. He had a very reasonable quote on 4 all terrain tires in moments, and the wait time for an appointment was very short. Great quality and service.
Vance and his team were very professional and courteous. They made sure I was completely satisfied with my tires. I’ve been coming to Discount Tires for 20+ years and will continue to do so. Always a great experience. These guys know what they’re doing.
Ive been going to Discount Tire (or their former version) for a decade now. So, of course it was my first stop when I had a slow leak in my tire. They didnt have a replacement in stock and there was a mistake in ordering the replacement so I was going to be without a tire for a week with just my little spare while I waited for the right one to come in. They ended up giving me a full size spare to use in the mean time so I could safely get to work. They went above and beyond to make sure I was well taken care of and to make up for their minor error. Wonderful customer service which is what keeps me coming back for all my tire needs!
They are on a their own level of special.Can not find a leak in a tire with a nail sticking into it and witj me pointing it out. Took them 3 times to find it.On my 5th visit in the last 3 weeks. Still have no confidence in this place.These guys could not find sand in a desert.
New Tires really makes a better ride.
Alex here is fantastic. Just did a phone order with him, as we need new tires and want specific ones that they have to order in. Very easy process, they have my tires on account so know which ones, and he will call me when they come in.
Fast and friendly service. Recommend calling for an appointment.
Great servicethe best tires showing little wearafter 3 years
It probably helped that I had already done my research and knew what tire I anted to put on my truck. I called and discussed with an associate and he said he could get me the tires in a few days, had to order them. He called me back and let me know the size I wanted were not load rated for my vehicle.He helped educate me about load rating and the dynamics involved. I retreated and did a bit more research. I found the same tire in a slightly different size that was load rated for my truck, and fit my wheel size etc.I called back and we ordered these tires, believing it would be a week or more as they had to come from Texas.On the 3rd day i was called and told the tires were here. I set up a time to come by that afternoon and have them installed.I was already thinking about new wheels and while they were installing my tires, a nice young man showed me some wheels he could make a deal on, and we worked it out.I left with an awesome tire, mounted on a great wheel, truck looks great, and even got my old wheels back to mount my snow tires on.Everyone was nice, professional, attentive, and took good care of me and my truck.Way better service than I have received from LS in recent years.
The guys were Awesome! Highly recommend them. My tires are great!
These guys were above and beyond amazing. They were fast, even though they were really busy, and thorough. Not only did they take care of both my issues, they also cleaned up some peeling chrome that could cause more issues. All the guys were super nice and professional. They deserve an award, way more than 5 stars worth. I dont think they realize how much they help people in their time of need. Great job guys!
Let me tell you about Discount Tire. I was parked over in the adjacent parking lot when my car died. I thought, Surely, my car cannot be dead. Surely, it was. I wandered over to Discount Tire an explained my predicament to the first employee I saw and he came right over with a box made for jump starting cars that irresponsible car owners let die in parking lots. The Discount Tire employee did this all for free and with a good attitude. Thanks Discount Tire!
Came to these guys seeking out a specific tire. Turns out they didnt have it in stock, but recommend an alternative with higher ratings and lower price! They have done a great accomodating current times, let me drive my vehicle into the bay, wait in my vehicle while they installed new tires and let me drive it out! From check in to check out, less than 30min.
Busy store. I was treated very well
These guys are awesome man! I went in there low on funds and air in my tire with a chunk of glass stuck in it. They attempted to plug the hole but the tire was beyond repair and they showed me why and explained. Then once it came time for them to stick me with a $120 price tag for a new tire because they didn’t have any used in my size, they gave me a tire and installed it for a IOU of $53 and I promised to come back for the whole set. Above and beyond customer service and hospitality! Shout out to Tristan, give that man a raise and promotion!
Went in to have a flat repaired. Was told screw was in the sidewall and could not be repaired, screw was in outside tread 1/2 inch from sidewall.. told could order me a new tire my cost of course . upon further inspection by them the other tire should be replaced to pair it up. Even gauged the tires but did out of view and didnt show. Tires are 50%. Told no one would repair but could have 2 tires tomorrow to install. Went to another big store ( red white colors Les Schw) looked at tire and said no problem to patch not in sidewall no bulge showing. Screw made it just far enough to make it leak still had 30 pounds in it. fixed in 30 minutes and no charge. Really feel like i was going to get ripped off.. thats what you get with commission sales Where to get tires or service next time? NOT DISCOUNT TIRE!!!
Even though I always end up having to replace more tires than were damaged whenever I have to go, they are always friendly and professional. They dont try to sneak in extra work by mandatory engine component disassasemblies that were specifically denied and adamantly refused like some other repair companies (Sears). They have good prices and its my goto tire center.
Ive been a customer for 25+ years, first time at this location, and they didnt disappoint at all. Nice staff, right on time, good communication and great service!
Even with an appointment I have to wait 20 minutes. Yes better then just showing up but why bother with appointments if time cant be met.
100 stars guys, you are a godsend! I dont know what i wouldve done if it wasnt for this place, they truly saved me in my time of need. I doordash so my car, and especially tires, make my world go round. I had an appointment and amazingly quick service within the hour of finding a screw in my tire and i was back at work. I wouldnt have made it through the holidays without you guys!
Very impressed! They took full responsibility for their mistake and made it right. Thank you Clint. That is customer service that is hard to find.
They were fantastic! On a snowy day they gave us a great deal on all weather tires.
Good store. Still not a fan of covid shopping
Great customer service and very time friendly service. Great prices, and so much more friendly then Les Schwabs. They work hard and earn trust the old fashioned way. Top notch!
I have been going to Discount Tire for years and recommending them to people.This store has me look for another tire shop.We had them put all 4 new tires on our Outback. I requested extra attention be paid to the balance.Tires were not balanced. I went back twice to that location and finally had the tires balanced at Discount Tire Salem where it was done properly.This also happened with my Lexus. After refusing to put my run flat tire back on I asked for all tires to be balanced. The tires were not balanced. All the other locations seem fine but this one just cant seem to balance tires. I dont have time to keep bringing cars back 3-4X for a proper balance.
I love D.T. Probably the easiest corporation i have ever dealt with.. This location is no exception. Stellar all around. I am 100% a customer for life.
Honestly cannot say enough about how groovy this tire store and its staff are! service and prices are excellent...love it-local to boot🤩
I buy from discount tire. The service and follow up is important to me. Regular rotations, rebalancing and air checks with each service. Good staff, they actually learn to pronounce my last name. Detail are important!!
Quick and easy. Jeff was great and was ready to beat Costco prices.
The technicians here were able to fix a balancing issue with my tires that other shops failed fixing. Really impressed with their level of skill and professionalism.
Discount Tires for the win! 300 miles from home and we ended up with a huge cotter pin stuck in our side wall. We were able too pull right into the Tigard OR Discount Tires and get a new tire without waiting and since we had purchased the warranty with the tire. Jeff got is back on the road in a flash!
Ive been purchasing tires from the Wilsonville Discount Tire store and working with the different managers for years now. All of my past experience with this company has made it tough to consider going anywhere else. Im very particular so before I ever go into the store, I do a lot of research. The store manager Clint has helped me out with several sets of tires over the years and always addresses any concern I have.Most recently, Clint and his team worked me into the schedule without an appointment on a recent 90+ degree day, during C19 to install a set of tires on my custom 3 piece wheels I brought in. All these men were pros hustling in the heat. Months prior when I purchased the tires he assured me hed use one of his most skilled team members AND would replace the wearable part on the tire mounting machine that touches the wheel for my set. Where else are you going to find that? He kept his word and I kept low stress. Thank you Clint!
In and out in less than 15 minutes for tire rotation.
Do not go here! Went for a flat repair and they told me it was irreparable and I needed a new tire. Then told me my tires were not made anymore so would need four new tires so they match. I had them put on my spare and went to Les Schwab not only did they fix my tire and not charge me. They had my tires available. These guys at discount are trained to lie to you. Do not believe a word they say.
Busy holiday, short handed and still got it done in a timely and customer forward way
Travis and josh went out of their way to help me get the best service possible. I wouldn’t take my truck anywhere else to get tires! The store manager did an awesome job handling the situation at hand.
Friendly, professional and prices are great. Excellent Covid safety.
Quick and easy. call 1st to get an appointment. they can be very busy.
Friendly staff, very, very fast as well! Ive never had a better tire buying experience and plan on utilizing this location for all future new tire purchases. Posting this almost a year after re-shoeing two totally different vehicles here and having nary a problem with either.
I cannot give enough praise to the staff at Wilsonville Discount Tire. From my first phone call, to my last appointment, I have been SO impressed. Not only was I replacing tires (then damaged a tire right after the replacement🙄), but I also had my wheel repaired. They coordinated the repair, educated me on my tires, and were absolutely fabulous. Clint, the manager, must treat his staff so incredibly well, because it is clear that they enjoy working here. Clint, Andrew, Ace, and Tristan, are a few of the lovely staff members that have made my experience amazing. I’m now a loyal discount tire customer.
Taking over the reins from no longer local and customer minded Les Schwab, they were service oriented with the focus of retaining long term customers. Fit me in on a busy Monday and patched my punctured tire for no charge and no expectation of return. The tires were not even purchased there. Very impressed. Ill be back.
As good as it gets!! These guys are great. Price for comparable tires was way lower than Les Schwab or Costco. Online ordering was super easy. 18 hours after placing my order I was notified my tires were at the store. I arrived at 4PM and was driving away at 4:25PM on new tires. The staff at the store were all super nice and efficient.
I gotta say the best service ever! story time, so i came in to get one tire changed out cause one got a flat and my other three tires were about to go flat but i couldn’t afford 4 new tires so just getting the one tire fixed. they start taking tires off and i guess start putting 4 new tires on so the manager comes up and says sorry they miss read the ticket and now you have 4 new tires but it’s not your fault so just pay what you can and we well call it good, so i check and give him my last 100 bucks and he kept asking are you sure you can afford if not it’s ok but i was so great full that i had to give it all! SO THANK YOU WILSONVILLE DISCOUNT TIRES MY FAMILY CAN NOW DRIVE SAFE THANKS TO YOU
Fast friendly service. They went above and beyond to get wheels sent from out of state for us.
Awesome got a free tire repair even though I didnt get my toes from them what great service!
I have never been to Discount Tire but from a person that takes a break from my garage door business, Ive never been more impressed with the hustle and customer service. Those guys have the greatest service Ive ever witnessed. You guys are awesome!
Excellent job fixing my tire that had a piece of metal stuck inside. The process of getting your tire fixed maintains social distancing, you dont even have to get out of your car!
Love this crew. I had my tires installed and balanced within half an hour! Hassle free.
I went into to get new tires on my car today. The service was outstanding. The gentleman came to let me know my car was ready to go. When I got in my car to back out of the bay it wouldn’t start. The battery was completely dead. They put a charger on it but still wouldn’t turn over.I believe it was the manager parked his pickup up next to my car. He put the jumper cables on my battery and finally got it to turn over. However it immediately died again. He put the cables back on the battery and got it going again. He then called around to find the closest place for me to go, so I could get my battery replaced. He came back out to let me know O’Reillys could replace it for me.He then said he would follow me to make sure I got there safely.I can’t say enough about the amazing customer service the Wilsonville store gives. As far as I’m concerned they went above what customer service stands for! He didn’t have to call or make sure I made it to O’Reillys but he did. I can’t thank you enough for not leaving me stranded. I will definitely go back to this store and recommend it 100%.I’m a very happy customer and have great tires a new battery and home safely. Thank you again!
Awesome deals of course on the tires. But I was more impressed with the staff. Both days I came in I felt with different staff and both times they were great! My experience with getting tires replaced have always been irritating experiences that I dread having to deal with. But these guys were very professional, energetic, and engaging. If you want a good deal, and great service the Wilsonville Discount Tire center is the place to go.
Complete waste of time. Tell me 30-45 minutes, have to sit in the parking lot for 15 before the guy checking me in says itll be another 1.5 hours!
Amazing and fast, very professional and curious. I will recommend to all my friends.
Tire prices best in town and they beat Les Schwab in customer service by a long mile
Bought 4 new tires yesterday today one pop on my way to work .Turns out the one the pop was use .I cant believe they do this to people. Never going there again.
Great service and they got me in and out in under an hour.
I always get my tires balanced and rotated here. They are always nice and theres even some stores nearby to burn a little bit of time while they are working
This was the fastest service experience ever! The tires were mounted and balanced in 20 minutes. Thank you
Excellent service today on new set of tires. Appreciate the ability to make an appointment and pick the tires out on line. My wife had similar great service several months ago with her purchase of tires. We will be back. Thank you.
Great place. Great prices. Great service I highly recommend it. I came to change my tires and the service was awesome and they even give me an awesome discount. A special thanks to Ace.
I was so impressed by the efficiency and friendly experience I received today! I went in and Tristan explained some options that would be best for me and told me they could have my new wheels installed in 45 minutes. Awesome service and thank you guys so much!
Always a great experience! And that great experience comes at a great price!
This location is stellar! 5 Star customer care all the way around! Bravo!
Got all new tires and service was great, and timely.
They were fast and curtious
Great service and supper friendly
Super fast repair job! The price was fair and the customer service was excellent. They are conveintly located, dont smell like popcorn and cheap coffee, and I would most certainly recommend them.
This shop has checked out my car twice. Once my tire was low. They inflated all my tires and rotated them all for free. The second time I had picked up a screw in one of my tires. They plugged the leak and inflated all of my tires to recommended levels. Again for free. These guys are nice and professional. They are also pretty fast for all they accomplished. Thank you very much.
This place is awesome! Went in to see if they could fix my flat, and unfortunately they werent able to because the tire wall was showing. They quoted me the price for a new tire and I wasnt able to pay until I got paid the next week. They were kind enough to let me have the tire and pay the bill when I got paid. Which was amazing of them! I will definitely be getting the rest of my tires there!
Great service
I have literally never had a bad experience here. I have heard of others who have, but I have always had great service and their prices are always competitive, and usually the best.
10 stars!! Went there for 2 tires, loved the customer service and speed of service - and how great of a deal we got on new tires ($86 each with tire insurance) we ended up going back for 2 more the following week. They have my business.
These people were extremely helpful right from the moment they opened, accommodated my time crunch to the best of their ability. They fixed my chrome peel on my wheels in 20min for FREE. The clerk also gave me some background about what chrome peel is and why we are prone to it in the NW. All employees were incredibly nice and Id recommend this place to anyone. Thank you!
I went in to the store today and Brian went above and beyond to help me out. I may have had one of the best customer services experiences in my life. Would recommend this store again and again.
They were quick and very friendly. I had a tire replaced and due to the warranty only paid about $28.00! Definitely my new tire place!
Fixed a flat that Costco wanted to replace with 4 new tires. Very professional. No hassles.
Amazing as always! Came in with a slow leak left without paying a dime these guys are awesome Ive never had a bad experience here.
These guys are AWESOME!!! Hands down the best all around service and attitude anywhere! They take all the time you need to get you exactly what you want and what will work best for your rig. I’ll never go to a schwabs again. Thanks guys!!
Very friendly and courteous.
My oh my.... After so many poor corporate experiences in life I must write about the few great ones. I called ahead to inquire about used tires or repair due to a slow leak. I gave my name and vehicle information and was told that a new tire is probably unnecessary. When I arrived (2 hours later), the gentleman came out to greet me just by remembering my car! He said theyd do everything to avoid a tire replacement and I requested a rotation service while they had the vehicle. After eating a brief lunch he came out to greet me in the lot as I walked up again, giving me the good news.... The tire was fine and they repaired it. The tread life is good. The tires are rotated......and all....free of charge. I am sold! Ill be buying my tires here.
Before possible snowfall for the weekend, I went to the Wilsonville location. I join the store before they open as on some occasions they receive a higher level of shoppers for the possibility of snow. Ace was the man of the hour. He was diligent in his work. And was able to assist as many people while keeping on task. The pit crew were kicking butt and getting drivers back on the road.
Very helpful
These guys always blow me away when it comes to customer service! They are the most pleasant group of guys, so prompt and extremely compassionate about customers situations. They remember us every time we come in and they just fixed my tire that had a bolt all the way into it free of charge, free of hassle, free of up selling. That business makes me free of stress when it comes to my tires. GREAT WORK GUYS! We appreciate you!
Extremely friendly, fast, and reliable service. Worked with me to get an incredible deal on a new set of tires, and installed them in around 30 minutes at the end of a busy day. The guy who helped me, Ace, was earnest and good-humored. Ace is the place! :)
Great tire store 👍. Highly recommend them, just avoid the days just after when you can put on your studs or the days just before you have to remove your studded tires for the season... Or you may have a long boring Wait...
I had family visiting from out of town and got a flat tire on our way back to Portland, on Saturday of a holiday weekend. I stopped here without calling or checking hours, and it turned out they had closed an hour earlier. Since there were still people inside, I walked in and explained the situation and they agreed to help me anyway! They checked my tire and when it wasnt repairable they put on my spare. Saved me loads of time and effort from trying to hand change my spare with the dinky tools that come in the car. Discount tire is great to begin with, but I really appreciate how accommodating the staff at this store were when I needed it. Highly recommended!
Amazing store and staff!!! I went in to have a flat tire repaired, and they went above and beyond that my tires were very bald and needed to be replaced but I couldnt afford new tires just yet, the staff at wilsonville location put on four brand new tires for me and even replaced my spare which was flat too. They did this at no cost because they didnt want me driving unsafe . I almost cried what a wonderful place and caring staff Ill never buy tires anywhere else. I highly recommend using this store for your next tire purchase. Youll be happy you did .