Shout out to Patrick, salesperson extraordinaire and team at Winston Salem Flow Mini. From the first initial contact on-line to inquire about available Mini Cooper Countryman models to being handed the keys 2 days later, this car purchase experience was actually enjoyable! My husband and I drove two hours to check out and possibly purchase a particular Mini on their lot. The process was seamless and efficient including the financing. After the sale was complete, one of their team members Bri methodically showed me how to use all of the new features on the car. I drove back home thinking Wow, What a nice experience!

It was time to purchase a new Mini, my old one was an 09!! We decided to start with Flow Mini in Winston Salem and ended at Flow Mini in WS! We met Patrick Simpson, what a great guy, he was very knowledgeable and helpful. We found the car we loved, then met the General Manager Kelly and the Credit Manager Damon! This was the most pleasant experience we’ve ever had buying a car. These are great people with a great product, we all left as friends!! If you are a Mini lover, like I am, you should stop by and make a friend!

After driving my daughters 2-door Mini Cooper S, I decided I had to have my own. Thanks to the help of Alyson at Flow Mini I am now enjoying a new Countryman. She was incredibly professional and knowledgeable - so helpful and accommodating from start to finish! Would highly recommend if you are in the market for a Mini.

First off let me just say that Patrick Simpson and the rest of Flow Mini Winston-Salems staff has to be one of the best I have ever worked with. They are top notch and very good at making you feel like you are apart of the Mini family, even before your purchase. Knowing that I was coming from out of state Patrick did his best to keep me informed on the Minis that were coming in.Once he told me that they had the right Mini coming in I was ready to buy after about 2 weeks of waiting for it to be received. From that time on Patrick always referred to it as Your Mini which made me feel like I had already purchased it.**Thank you Flow Mini team for making this a Safe and Special first Mini purchase.

What an easy, professional and efficient process. Patrick was on top of all the details throughout the entire process. We bought the car 10/30/21, and we were not a local buyer. In fact, we purchased our MINI from out of state and had to fly to NC to pick it up. Patrick arranged for us to be picked up at the airport and brought to the dealership. Mike, the extremely polite and courteous man who picked us up at the airport was so nice. Really enjoyed our brief ride together. The car is everything we hoped it would be. The only thing the sales team was missing was being closer to my home state so I could more easily buy from them again. Great experience. Highly recommend!

Just picked up my new Mini Cooper 2 door hard top yesterday! Alyson Horton is great to work with! She was very helpful and kept me informed every step of the way! LOVE my new Mini ( it’s the 5th one I’ve bought from Flow Mini.)

Briana Jester from Flow MINI helped me secure my first car! The process went really smoothly and I got a great deal on a 2019 Subaru Crosstrek. If youre looking for efficient, honest, and friendly service, ask for Briana at Flow MINI!

Patrick is incredible to deal with, the entire Flow Mini gang are all super friendly and helpful. Our family is multiple Mini owners. Two of the Fun things in our lives. We own the light grey and my brother bought the red.

After an experience that wasnt so great in Charlotte we met Patrick at Flow Mini. He went above and beyond to help me find a MINI that I was happy with! This was the best and easiest experience I have had buying a car! At Flow you feel like you are valued as a customer and not just pushed into buying a car. Kudos to Patrick and Matt for a job well done!

Today I took home my new Mini Cooper Countryman and I just have to compliment Patrick Simpson and Flow Mini on a very easy and smooth process. With the pandemic Im still doing most things online and Patrick coordinated a in-home drive for me which of course made me instantly fall in love with the car. I cant say enough about how happy I am with their service!

This was my first time as an adult trading in/purchasing my own personal vehicle. I went in to see a used vehicle that I had my eye on and was promptly placed in Patricks care. I read some other reviews and I must echo - he did a great job making my transaction an enjoyable process. He is a happy and kind personality and that goes a long way in my book. Truly a pleasure to work with.Giving the experience four stars because after I left for the evening, the financial officer I worked with seemed to lack in communication skills. I ended up with two different stories: one person saying that loan checks for financing are usually mailed, and the financial officer asking me to bring a check to their office that same day after she filled my application incorrectly and led me to put in my own efforts to get the interest rate I was already pre-approved for at the bank of my choosing. Maybe it was a weird situation, but it definitely threw me off.Five stars for Patrick.

When I first arrived at the dealership I didn’t have much interest in making a purchase right way. I was greeted by Alyison Horton and was pleasantly pleased. She helped me find the perfect car and was willing to work with me. She made me feel comfortable and confident in what I was buying. Very professional, would recommend to family and friends to deal with her.

My experience was awesome . Brianna was awesome, patient, and very helpful during our decision making process to purchase our new vehicle. We were very excited with our overall experience. Thank you for taking care of us and making us feel comfortable.

I have never had a better experience shopping for a car! Patrick Simpson is 11/10 and 6 stars! If anyone needs help come to Patrick, he is such a relief during this process and will help you find exactly what you’d want in a stress free, friendly way! Thank you so much Patrick!!!!!

There isn’t a better dealership that I could’ve gone to. Not only it had the cars I wanted, but Patrick took the extra step to make sure I got the car I NEEDED. Patrick is a substantial salesman, and human being. I strongly consider anyone who plans on purchasing a car from FLOW MINI in the Winston Salem Area to ask for Patrick, He’ll definitely take care and prioritize your wants and needs!!

Briana Jester and the whole team at Flow Mini really went above and beyond to help me get the car Ive always wanted! I highly recommend going to see them. Everyone was so kind and helpful.

One year ago today we bought our 2021 Mini Cooper S from Alison Finklestein Horton, the Mini Genius at Flow Mini. The buying process was a seamless and wonderful experience. Matthew Rowan went above and beyond to secure financing at a preferable rate. 1 year later and we still love our Mini as much as when we drove off the lot!

The service guy, Randy Quakenbush, was expecting me, had the work order printed (actually it was on line on my cell phone), i signed a couple of places and was ready to go. I had reserved a loaner car when I made the appointment but Randy didnt get that message. There are almost no cars available but Randy made it happen. I am very grateful for that but even more important, Flow Mini folks make me feel welcome and that theyll take care of whatever my car needs. It is awesome that when I get my car back, its washed and cleaned on the inside!

Thank you Matt & Patrick! also My delivery driver Bob! awesome staff and worked together as a team to make my new Mini a fantastic Experience!Very Honest! upfront! no wasting time!

Briana was so friendly and her team went above and beyond to get me the best deal! I will definitely be referring everyone to Flow Mini!

Alyson Horton was amazing! She was very patient and professional. She answered all our questions and knew every detail of our new Countryman. Alyson was a breath of fresh air compared to our other buying experiences and really appreciate all her assistance. Thank you Alyson, Lauren, and Billy!!!

Patrick was a very good salesman. A very good visit. Weve bought several vehicles from Flow and trust this dealer.

I drove 1.5 hours out of my way to purchased a MINI from Flow.After having a terrible customer service experience from my local Charlotte MINI dealer, I reached out to Flow.Patrick Simpson (Sales), and Mathew Rowan (Finance), made the process incredibly easy. I identified the MINI I wanted, handled everything over the phone/email, and was in and out of the dealership in 15 Minutes.Hands down the best car buying experience I have ever had. I will 100% be purchasing all of my MINIs from Flow moving forward.

Thank you to everyone at FLOW MINI, especially Patrick Simpson, for making my used car purchase so simple and easy, and also enjoyable :D The only hold up we had was the bank. All of the employees that I interacted with at the dealership were professional and courteous and did a very fantastic job throughout the process.

Brilliant experience with Flow MINI. Alyson Horton worked hard to find the exact car I was looking for. She is incredibly knowledgeable about the marque, pleasant to work with and as professional as they come. I love my Countryman, and can honestly say this was the best car buying experience Ive had.

I had gremlins attacking the electrical system in my MINI! These were beyond my abilities so, reluctantly, took it in. They were able to identify and fix the problems quickly. Even offered a loaner car while working on my old beater!!!

Alyson was awesome. We purchased our MINI herd, great info and tips, very knowledgeable about MiNIs, a pleasure to work with. Thanks so much for the experience.

Very helpful staff in the parts department. They were attentive and efficient.

Just had my daughters Mini serviced. Big shout out to Charles, service technician and Ryan, service advisor. Charles took a video with a detailed explanation of the problem. Ryan called me and explained everything. Living 3 hours away and it being my 19yr olds first time taking her car for service it was nice to know she was in good hands. As a parent we worry that places will take advantage of a young female so far from home. Thank you Flow Mini for going above and beyond!

Patrick was great to work with. I highly recommend him.

Amazing service department. Helpful, personable and kind. Having an automobile issue is stressful. The service people at Flow helped relieve some of the stress . I imagine it may not really be realized just how important that element is. However, to the customer, it is HUGE.

Great customer service and attention from Patrick and Matt, and Mike. I was able to complete the entire transaction by phone, email and text, and Mike personally delivered the car to my home, switched the license plate and took my trade. When another Mini dealer wouldn’t even talk to me about a trade, Patrick worked out a deal and got me in the car I wanted. Great team! I highly recommend their dealership and will definitely use them again.

Love our new MINI! Patrick Simpson was great to work with - very knowledgeable, low key and no pressure!

I just purchased a car from Flow Motors. Couldn’t be more pleased!They were very professional and provided excellent, reliable customer service.Would not hesitate to refer them to anyone looking to purchase a car.

I had a fuel tank issue with my 2015 mini cooper that was a known issue by Mini as it was covered under a service advisory. I had the car towed down to Flow under warranty. They said they replaced some filters and the fuel intake pipe and all was well. Well, about a year later, after the car wasnt under warranty anymore, I had the exact same issue with the car. I called Flow and they were spectacularly unhelpful and said basically that they had no idea why the car was still having issues but they had done everything they could and I would just have to have it towed down there in good faith. I decided to just have a local mechanic look at it who said the service advisory actually said the whole fuel tank should be replaced. They ended up replacing the fuel tank for me and they said in their opinion, the fuel intake pipe that Flow claimed they replaced, had never actually been replaced.They had an opportunity to totally solve the issue when the car was still under warranty and yet they clearly chose to take the easy/cheap? way out. And if they didnt even replace a part they claimed to, then it was clearly a better choice for me to spend the $1500 to get my car actually fixed then trust them again.Also, please stop sending me emails saying youll take care of me and my mini. Literally no chance Im believing that.

I’m on Mini #3, even have a tattoo. The guys at Flow Mini are great. They have been the only ones to work on any on mine. My last one gave me a lot of trouble, and they fixed it rather quickly. Always nice people, and not telling you somethings wrong when it’s not.

Patrick and Mac made buying my first car exceptional. loved my experience and am glad to now be apart of the mini family. ❤️

Actually charge for time it took to do repair, not what the book says it shoul take. My repair only took 1 1/2 hrs, the book said it shoul take 2 1/2, I was charged for 2 1/2 hrs, not right.

We purchased a Mini Cooper from Flow Mini in Winston Salem from Motoring Advisor, Patrick Simpson and General Manager, Kelly Allison. Their no pressure service was excellent and their knowledge of the Mini Cooper Hardtop S 6 speed manual was outstanding.

Best car buying experience no hassle, quick and friendly. Patrick is very helpful and made my experience great! My guy in the green shirt Matt was super helpful as well

We were in search for our daughter a new Mini and looked around for months doing our home work on best package and model. We had previously owned a Mini so no need to sell us on the vehicle. I called the dealership and talked with Patrick and felt comfortable with his follow up and precise information. I met Kelly the manager and she worked with Patrick and I on the price that we agreed upon. We had numerous local dealerships to choose from and instead drove over 2 hours to purchase a Mini at Flow in WInston. Patrick was easy to work with and followed up! Would definitely go back to purchase another here from Patrick! Ask for Patrick he will take care of you!

Just bought the fourth MINI my family has owned and had a great experience. Patrick Simpson was so nice to work with and everything went very smoothly. All employees wearing masks so it felt safe as well. Also thanks to Ryan and Randy in the service department for taking care of our cars over the years!

Outstanding people to deal with. Mr. Simpson and others including Allison made the buying and understanding of everything a pleasant experience. Thanks again

Patrick has to be one of the best sales representatives I’ve dealt with in a long time. He went above and beyond to help get me in my trade/purchase of a MINI. Started with a negative experience but this man turned it right around and did everything possible to make the experience a great one. When it comes to future MINI deals, I’d recommend their services highly.

This is my second purchase of a mini at Flow Mini of Winston-Salem. Alyson Horton provided outstanding sales! She is professional, courteous, prompt and well educated in mini specifications. The whole team at Flow Mini always proved excellent sales, service and assistance! Thank you!

Im not finished yet, I went over there to get some information and find out if thats what I really want.. also they come in different sizes and that really makes a difference when it comes to how easy it is to get in and out, and of course the comfort inside.. They were very helpful and I learned a lot which is helping me make a decision which one I want to get... Ill be going back over there this week or next week..

Patrick was very helpful and professional as was Matthew. It was an enjoyable experience. We are very thrilled with our new vehicle!

We had an amazing experience working with Patrick to purchase our very first Mini. He was knowledgeable about the cars we test drove and helped us find the perfect fit. Very friendly, kind, and easy to work with! Hands down would recommend purchasing a car from Flow Mini of Winston! (Kelly was fantastic, too!!!)

Purchased a new mini from Patrick at the end of November. Was absolutely smooth experience and stress-free. Highly recommend!

Patrick is super easy to deal with and knowledgeable. We had the car delivered to our home. Everything was done over the phone at our convenience. Perfect Covid friendly service. Thanks!

The Flow Team is the best from the time I arrived until I drove off the lot they made sure all my needs and questions were met. This was the best experience I ever had at a car dealership before. Patrick was my salesman and from my first email to him about the clubman until I drove off the lot in my mini he made me feel important and he cared about me he answered all my questions awesome salesperson. Allison came out and showed me how to operate all the things my mini could do and she did it in a way that could understand she was great. I cannot forget Tammy thank you for answering my email after hours and calling me back and making sure she would hold the car me. I wished I lived closer so could come visit you made feel welcome and at home. Thanks again.

Patrick Simpson was the sales representative that I worked with. I really enjoyed his patience and flexibility in working with me as I was between two cars and wanted a very specific rate and payment plan. I got the perfect car to fit my needs and Patrick followed me through the entire process. My new car was brought to me two hours away from the dealership and all of my additional needs were met even after the car was delivered. The customer service was amazing...I should not have been surprised because I previously bought a mini from Flow Mini of Winston Salem prior to this purchase and received the same great customer service. It is reassuring to know that Flow Mini of Winston Salem has maintained an excellent customer service experience over the 9 years since my first purchase...from the General Manager to the sales representatives...I give 5 stars! Thanks Patrick!

Patrick, Kelly and Mike went above and beyond to make my experience easy, positive and safe from beginning to end. I was able to pick out a car and turn in my leased car without ever leaving my home. Mike delivered my car and paperwork along with gloves and masks and kept a safe distance at all times. He also sanitized it thoroughly before leaving. I highly recommend Flow Mini.

Very friendly and efficient staff! From purchasing to service and even just part ordering Flow goes above and beyond!

Mark was very helpful in parts great guy to talk to. Very knowledgable

I worked with Patrick at Flow Mini and he was wonderful to deal with. He helped locate the exact car I wanted and kept me updated on its travel to the Winston-Flow Mini dealership. The entire staff was knowledgeable and helpful.

Just purchased my first Mini and couldnt be happier with my selection! Alyson Finkelstein was professional and knowledgeable about everything Mini. Ordered my car and she did a great job of walking me through the options. Highly recommend Alyson and Flow Mini!

I bought the JCW tuning kit for my F56 and installed it here. Patrick and Randy was so helpful during this process. I preferred email over phone, so the whole process was done online, efficiently. Honestly, the extra $45 service fee surprised me a little bit. I wish they couldve told me that before the last step, but its not a big deal tho. Very satisfied experience overall

They are involved with you and your MINI from the very start to if and when you decide to get a new one or keep it forever. They are very knowledgeable in sales and service. I love that the support and host MINI events. They have been my choice for the last 8 years.

Everything about our experience at Flow of Winston Salem was wonderful. It was absolutely the quickest weve ever bought a car and everything was so organized and streamlined. From the moment we walked through the doors we could feel the staffs excitement for us as we purchased our first ever Mini Cooper Clubman. We drove 2 1/2 hours to get this car and every single mile was worth the experience. Thank you Patrick, Alyson and others for making this truly the best experience weve ever had in purchasing a car.

Awesome experience!! Wife finally got her bucket list car!!! Dealership was great!! All the employees went out of their way to make it an enjoyable experience!! Our sales man Patrick did an exceptional job!!!

Alyson is very knowledgeable about Minis and provides excellent customer care. I highly recommend you ask for her when you shop for your Mini!

Customer service that I receive at the Winston-Salem dealership is always great. Bonnie, Renee, Ryan, Randy and my sales guy Patrick are the best. They help and answer questions that you need help with. Whether getting my car serviced or just calling to ask a question about my Mini Cooper Clubman.I will buy another mini in a heartbeat....The manager, Kelvin picked a great group- Service team. It goes with his great customer service and smile as well.Thank You for ALL you do,Satisfied Customer,R. Payne

This is our second MINI. We traded our 2007 Mini S for a 2021 Countryman PHEV, Wow, what a difference. Please look up Alyson, she took care of us seriously, from ordering details to delivery updates, to advising about lowAPR MINI financing...new MINI is loaded amd we are excited

I just wanted to take a moment to say that my experience with Ryan in the service department was exceptional! I am normally one who searches for the best deal possible & will not hesitate to go elsewhere to save. In my search I found a place that works on Mini Coopers for a fraction of the cost with good reviews. But Ryan was so genuine, kind, & displayed such a sincere desire to assist, that we were willing to pay more. He came across as very honest & made me feel like an old friend that he was eager to help!Ryan possesses qualities that are rare! I honestly believe that he should be placed in a position of management if he is not already. To have someone like that in charge setting the standards by which all others must follow, thats a win for everyone! The dealership, because more customers equals more Revenue! & the customer, who will leave happy, satisfied & look forward to their next visit!Thanks Ryan!!! 😀👍

We needed a vehicle for our business and they happened to have a used vehicle that was in good condition and priced well. Patrick was our salesman, very professional, courteous and made the transaction very smooth. Thanks Flow Automotive!

Very friendly and helpful sales staff

Bought a new Mini Cooper GP. Great car. Terrific saleslady! Ask for Allison, she did a great job and very professional!

I just want to say thank you to the parts department. I ordered a part from their online store and was later notified it had to be shipped from Germany. That was unfortunate but they told me they were doing the best they can to rush ship the part I needed. It did take a while, but as soon as the part arrived they overnighted directly to my house. So thank you to the parts department who are very professional even though I called multiple times to check in on the part. I appreciate it, and the note. I would definitely recommend their online store and will shop there again.

Super friendly staff & love the organized events!

My sales person Patrick met my needs very well. He was patient, willing to answer all my questions, responded in a very timely manner consistently, and did not pressure my decision. I love my 2020 Countryman!

10/10 recommend Flow Mini of Winston-Salem! Our Sales rep, Patrick, was well-versed in MINI and was able to answer almost all of our questions on the spot and was able to easily get us the answers he didnt already know.Alyson, who helped me get acquainted with my 2019 Clubman, was equally knowledgeable when it came to all of the features my car has. She quickly and efficiently introduced me to my new car without overwhelming me with information and she made sure to reach out to me about a week after making my purchase to answer any questions that came up after the fact.I love my new car and definitely recommend Flow!

I will absolutely be a repeat customer. The entire experience was outstanding!

Just checking out the Minis they had on lot

First time to Flow Mini to assess an issue listed in a Service Information bulletin that my 2012 Mini Cooper Countryman was experiencing. Very poor experience. I had called prior to my visit and spoke to Service Advisor Ryan. When I arrived, Ryan recalled our conversation and I gave him a printed copy of the Service bulletin. He was familiar with the problem and advised they would assess the vehicle. Sometime later, he brought me back to the shop and showed me that the oil leak had made its way to the DME. A full repair was needed and it was not under warranty. He also show me that the technician had broken two engine coils when trying to remove them. I questioned him why this was done since it was not why I was there. He advised it was part of the assessment of the vehicle. He then shared that I needed two new coils installed before I could drive the vehicle. Back out front, he quoted me 759.78 to repair the broken coils and 3876.95 to repair the current issue with the Mini. I asked to speak to Service Manager. Sometime later, Ryan returned without the manager and advised the broken coils were reinstalled with no guarantee of the work and I accept all risk. There was no charge. Ryan also quoted me 149.95 to flush the coolant that was the incorrect type which was not true. Since my visit, I have had the broken coils replaced at the shop that installed then with no charge due to the life time warranty. My Mini continues to drive poorly with questions on how to remedy the situation. I received a call from Robin in the Cooperate Office to ask about my visit. I shared my concerns and she stated she would pass them along. I did received a generic text message response which I responded asking for a name and phone number. No response so far. With this experience, it appears that I must now drive to Raleigh or Charlotte to repair my Mini.

I ve bought several vehicles never been dissapointed i feel comfortable buying from a dealer that treats its customers like family patrick is efficent listens and takes care of the details i enjoy working with him both now and in the future

I am blown away by the support I received in investigating, selecting, and purchasing my Mini-Countryman Plug-in. In addition, the follow-up/training program for all the new connectivity/toys/elect/hybrid is beyond my expectations. Pricing was unexpectedly favorable--Im a spreadsheet gal and ran scenarios for several different options. I included a selection of competitive hybrids, purchase vs lease vs finance, competitive financial institutions, various warranties/expenses, etc. The financial standing after 3 & 5 yrs (including residual values) resided with the Flow Mini Lease option... I worked with Patrick and met their impressive staff/maintenance personnel. I have absolutely no reservations and higher expectations than ever before :) Im in love with my Plug-in Mini--The only choice that 100% satisfied my key criteria: environment, exceptional engineering, comprehensive support and a fun, fun, fun vehicle. Check them out!!!

Great Professional Staff, took the time to answer my questions and made sure my mini was in top running condition. I highly recommend for your MINI service needs. Keep up the great work Ryan.

Great customer service! They gave me a loaner while they were working on my Mini.

Loved my experience at Flow Mini Winston-Salem! Patrick was very knowledgeable about the cars available and was very patient as I worked through my options. The team overall handled me with care and the end-to-end experience from test driving to reviewing features to payment was top notch. They even delivered to my home in record time. Highly recommend this dealership!

I have to give this a 4 because of the time Factor. Everyone is super nice and friendly. 2 hours for an oil change to me is an extreme especially when you have an appointment. The service guy was very generous and gave me a discount, and I very much appreciated that. There are no complaints about the work they do for my car.

Patrick and staff are the best group of people. bought the car on the phone and they delivered to my front door. love the car. this is my fourth mini from flow.

Con artists! If you don’t continue to lease and turn in a vehicle they will take you for every penny they can get. I was hit with a $1,000 service fee, which is obviously nothing more than ridiculous. I purchased lease protection that added over $800 to my overall lease cost. This was supposed to cover any and all repairs once turned in. Only when I contested the figure did the associate leave, speak with someone in the back, then return and say oh yeah, your tires are covered so that takes off $300. So if I had not contested they would have charged an extra $300. Not to mention they are trying to charge me 700 for an oil change.If all of this is not bad enough they also want an additional $5,000 for over mileage. They say if I lease a new vehicle they can forgive this completely but if not, it’s out of their hands. If they have the ability to forgive in one instance, they could work with me on the other. But the associate would not budge. I was not late on a single payment in 3 years and the car itself is in beautiful condition. I took very good care of my lease car and they won’t work with me on any of these ridiculous charges. The worst customer service I have received period!! Not to mention their absolute incompetence in the service department. I had tires changed and they scratched several of my wheels. I had a graphic added to the roof and they stepped all over the plastic door jam without any protection. I received my car with dirt all over the plastic. I was lucky they didn’t scratch it.I expect from a premium company like Mini Cooper a certain amount of professionalism and customer courtesy. This dealership lacks both. I will never lease from them again and likely will never lease from Mini Cooper. Thanks for turning away a loyal customer!!

I have been impressed with their service the past few times I have used their business. I have worked with Randy a few times. He has been easy to work with and has provided service in timely manner. When an unexpected delay arose (my window replacement was going to take a few hours longer than expected), Flow Mini even offered to drive my vehicle to where I live (about an hour away) or to expedite the replacement. They have been understanding and accommodating. I had purchased my 2016 Countryman at this location and have enjoyed having this vehicle. I appreciate it even more because I know that I will experience great service whenever I need my car serviced.

Service Advisors are always helpful and auto maintenance is on time and done right.

Patrick and the whole team were awesome. Best car buying experience I have ever had!

My mini was having overheating problems so I drove all the way from Elizabethton Tennessee, paid $3,500 dollars to fix the problem, only 10K miles later I have the same problem, called this dealership and they wanted to blame it on the miles, and wanted me to have it towed all the way over there with no guarantees.So I took it to my local mechanic to take a look, turns out the fans the dealership sourced and installed are not working.To put it nicely, I am not pleased...

Top notch, all the way, very professional yet treated me warmly, like a friend. They made the process simple and were helpful and attentive from the beginning through the final signing.

BUY YOUR CAR FROM THIS PLACE!! I spent a few years in car sales and am extremely picky about what I look for in a dealership. Price is obviously the leading factor, but honest dealing is a close second. My years in the business taught me that there are very few honest, straightforward dealerships and salespeople. Well Flow is that one-in-a-million place. First off, they offer great deals on their cars right out of the gate, but in addition, they are just good folks. I live in Maryland and went to every dealership in a 75 mile radius with only one that showed promise. When it came down to the wire though, they tried to pull one on me at the last minute. Thats when I started looking further out and found Flow online. Not only did they keep their word and deliver on their promises, they were very flexible with me during the decision making process. They just made it as easy as it could possibly be; and let me make a plug for my salesperson, Patrick Simpson, who really made this all happen. I only wish they werent so far away, but of course - they made that part easy too by driving my car to me and delivering it to my doorstep! I signed the paperwork in my dining room! To put the icing on the cake, they threw in a few items that I didnt know about until I received the car - pretty cool. Thank you Patrick, Dustin, Mike, and Ron for making this a very memorable and fun experience!

Great and affordable service, Ryan in the mini cooper service department was very helpful and help get me in and out as quickly as possible. Will definitely bring my mini coooper back for any further repairs great place

Sales: Patrick Simpson was very friendly, honest, and diligent in getting us into our 2019 2Door Hardtop. Thank you! Our orientation/product specialist was extremely kind and thorough too!

They were able to squeeze me in to get my oil changed and have a look at why my check engine light came on. Ended up having a faulty sensor. They were very nice and had a quick turn around. Every time I go in they remember me, which is always nice!

The service was done as expected and people were kind and courteous to me for the duration of my visit. Any questions I had were answered to the person best ability. Would recommend to friends and family if they need any work on a mini done

Battery replacement after 6 years. I dont know why, but the car sounds and runs better. Thanks.

Very kind and helpful and pricing was not as much as I anticipated. Im actually restoring a 2014 mini cooper s clubman back to stock and the service and parts department are really helpful.

Very good service!! I went in for a recall on my 06 Mini and was treated very well. They also diagnosed multiple issues that I had with the car and suggested a repair plan. I appreciate all the help and will definitely be back.

We went to Flow Mini at the end of August. We fell in love with the cars and the employees from the dealership. Z-Man greeted us out front, and proceeded to bring us inside to cool off. He handed us over to Alyson to learn more about the cars and what suited our needs. She was very helpful. We continued the buying process between text and email. Came back on Thursday to finalize paperwork and give them the check for the car. They had everything ready to go, and had the car cleaned, gas, and ready for us to move our stuff in. Alyson and Z-Man are awesome. I would recommend anyone looking to buy a Mini to go see them.

Received poor customer service from my service advisor. Thy acted like they did not have interest in helping or offering solutions other than telling me the solution I suggested would not fix the problem. No apology in regards to not having any loaner cars. There seemed to be disconnect between speaking with the first person on the phone and the service advisor as the service advisor acted totally oblivious to the fact I was bringing my car in to be repaired.

Allyson Horton help us find a good countryman for our daughter. Service department has always been a great help with her car while in college

I hate car dealerships however i have been dealing with flow motors for over 20 years everything fom Saturns for myself and my two daughters as well as two used Neons for both my Son and middle daughter and now since 2008 thru 2020 mini cooper 2008 clubman, 2011 countryman S, 2016 countyman and now finaly a 2020 clubman all mini,s with extended maintance and extended warranty