Always a wonderful experience with Modern Toyota!The hospitality shown by ALL of the employees/staff is exemplary. From the initial greeting to the checkout, everyone is very welcoming, polite, attentive and eager to ensure you are well cares for.Our service advisor and our mechanic kept us updated and explained everything clearly.The professionalism and integrity demonstrated from the time we called to make a service appointment, to our exit out of the door, was outstanding.Thank you Chelsea, Reno and Jacob for an excellent customer experience from start to finish.Modern Toyota Family, WELL DONE! 💯%

Rented a van there for Myrtle Beach trip. I loved it. Great service and very friendly staff.

I recently took my Tacoma in for a part replacement, service tech was polite and kept me informed on what was needed to repair. Waiting area is very nice clean and spacious. Would highly recommend

We have bought our last three vehicles from Modern Toyota. No pressure sales! They give you space and help when you are ready! Love this company!

The employees at the service department here have been wonderful! Had to take a shuttle while waiting and that gentleman was wonderful as well!! What a great team!!

Terrible terrible terrible!!Blown engine due to faulty oil change. Took vehicle for oil change, tire rotation and car inspection and a week later the engine blew on my ASU child so we got the vehicle towed to a garage in Boone where diagnostics determined too much oil put in vehicle or forgot to put oil back-in after the fact due to faulty oil change. 4 weeks later and dealership still doesn’t want to help, Toyota Corp doesn’t want to help. Terrible dealership and I’ve been a Toyota customer for decades. Do not waste your time going to this dealership. DO NOT! Horrible General manager, horrible parts and service director. Horrible!

Angela was so nice and helpful, she took the time to figure out my coverage details I purchased through an out of state dealership. Cant thank her enough for all of her help and patience!

Friendly staff, service was performed in and timely manner. Service rep went over the details of the service and let me know when i needed to return.

Generally very good customer service and the mechanic technicians definitely seem to know what they are doing. Very clean and good looking waiting area.

It was fantastic. Drew my service advisor was great! The waiting area was awesome.

This place has very slow service. On top of that, as a woman I have been here a few times for service and every time I get talked down to every single time. Even my husband agrees with me, which is why I bring him from now on. I am not a woman that believes every man is sexist but here that vibe is off the chart. I dont know alot about cars but that doesnt deserve being talked down to. The waiting area is very clean and nice.

Modern Toyota’s service department has always been friendly, time efficient, and all around easy to work with. Wouldn’t take my vehicle anywhere else to be serviced.

Welcoming and friendly people very professional

I love Modern Toyota. They are very efficient and kind. It is the only dealership I will take my Rava4 to. Thanks for being fast on device. And over all a great dealership

Just bought my new car from them. Go see Chad Gordon for a new car today.

Always get very good service. Have washed my car for at least the last 4 oil changes and there were No issues with the washing unit. Today they did not wash the car because of a couple of people had issues with having an air break in front of the sun roof. Guess Ill go to a independent mechanic for future oil changes as Modern Toyota has lost its advantage. Ill save about $15 also as I always furnish my own oil. Moderns service is that much more for a similar service than a n independent garage like K & N Ardmore Brake.

Always great service and appreciate the social distancing practices. May God bless everyone and keep yall safe.

Best not to use them unless you bought it from them. Made it pretty clear by the service after being asked if I bought it from them.

I was waiting for over 2 hours without any update for my 10K mile check up. As this was during COVID, I saw many employees not wearing masks or wearing masks below their noses and did not feel comfortable. Very disappointed, but unfortunately we do not have any other local Toyota locations to visit and I need to have my service done by our local Toyota. Will bring more to keep me occupied next time.

Outstanding Service! Friendly employees! Great vehicles!

The people are very polite and respectful. Also the place is extremely clean and well maintained.

Been buying cars from modern for 20 years and always have nothing but great things to say.Bought my first toyota from modern and the staff was amazing, especially the service department. Steven Shelton is the man!

Great service!! Easy drop.off and pick up.

The nicest people Ive ever met and go out of their way to make sure you get a nice vehicle and a dependable one as well

Super nice ppl. Nacy is very nice and honest

These guys are great. Great customer service!

6/24/2020 So far so good. We have experienced nothing but professionalism. From driving in to driving home. Richard Barco has treated us like family. That has not happen to us by any other of the big 5 companies of the past.. Thank you Modern Toyota!!!

Nathan did a great job in working with me and my schedule! Thank you, Nathan!

Ask for Justin Sola to receive an excellent experience.

Went there with my friend car to be service our time there was a very good 30 minutes our drive there was longer to Greensboro

Great service always looking out for the best interest of your car and you.

Awesome customer service & plenty to do while you wait & no worries of your phone going dead they have charger stations,tv,coffee n snacks!

Outstanding,Justin always friendly,everyone is always good at answering questions, Thank you👍

Wonderful service staff. They are very good about explaining everything that needs to be done and why. The little booklet they give you that breaks everything down is very useful.

Reno is the best service advisor and the service and repairs are top notch

Had heated seats installed in car great service

First time there, quick to pull to service lane, quick to inquire about what customer needed, got a quote for me, it was double the price of another quote. I may try them couple more times, if it is same scenario, I will take my business else where.

It was okay. Took a test drive with my cousin and went exactly where we said we were going but I guess we stayed to long. I felt like we were reprimanded when we returned. We ate lunch where we went and came straight back. Ill give second thought to going there again.

In this facility the people from the service department told me that the car had a tire wear up in the inside, so I checked and it was fine. So it didnt need the alignment

Tried to buy a car on several attempts from this store. All the way from the original internet inquiry to the Used Car Manager Yates Moon. The old bait and switch. Agreed upon numbers. But when Bill of Sale was received numbers were higher. Make sure you pay attention. 699 Doc Fee is BS. Yates knew my offer but decided he would try pull a slick one. Never pay DOC FEES its a BS profit margin for the dealer.

Great Service Adviser Name Gregg and very honest person about repairs on your car!

Failed my car during inspection for torn windshield wipers and tried to sell me new ones for $50. I decided to go buy them elsewhere, who pays $50 for windshield wipers?! When I removed the originals they were perfectly fine, no tears to be found! They are liars who try to take advantage of customers, find a trustworthy place to go with honest people.

Everyone here is super friendly and helpful. Great job everyone!

Oil change was timely but I was surprised the car wasnt washed like it was the last time I had the oil changed there

Very pleased with my experience there recently. Prompt courteous service. Dealt with assistant manager Richard Barko, he was very nice, informative, knowledgeable and professional.👍

Walked out with a brand new car today no trouble no Hassle . They stuck to their word im very satisfied 😌 ☺

Employees were polite, informative. Waiting room was clean.

Got great service from Dan Santerelle as usual. This was my 3rd Toyota that Dan has helped me buy.

Free drinks, free wifi and fast service.

Very good customer service not like their competition. In Greensboro.

Very nice and an easy wait

The service itself wasnt bad but I had a 1:00 appointment for an oil change. It is now 4:00 & Im still here. 3 hours to change the oil is pretty ridiculous.

Great staff!

I took my Tacoma in for a harsh squealing noise and the tech quickly diagnosed the problem. Richard Barco relayed the message to me and even walked me back to the shop to show me where the issue was. He hooked me up with a rental car and my truck was finished in two days, as promised. Thanks!

Even with an appointment it took 2 hours to get an oil change. Thought that was excess time to wait

Do a good job. But service is slow.

Great! So much better.

Awesome service as usual from their body department.

Very good customer service

Great service, fast and knowledgeable!

They were quick with their service.

Been servicing my car here for 10 years. Good service good work. Only disappointed when given the wrong information by a girl service person. Will continue going but wont trust her any more.

Did more than what I gave them permission to do and charge too much for services received

Great service. Very professional

They take forever to figure out a little problem, if it wasnt my wifes car and warranty Id never come here by choice

They try to upsell you for $300 worth of unnecessary services every time you go for an oil change. Be sure to tell them just the oil change or they will hit you with the $300 . I go buy the Toyota recommended service schedule. Dealerships are overcharging like mad.

Always a fun time here.

Great customer service!

Service at Modern Toyota is wonderful the girls got us all straightened out. They got our tire covered and we will soon be back on the road.

Car is great, mostly. Service has long, unexplained wait times, electronic malfunction undiagnosed and unrepaired.

Always very pleased with the staff and the new service part is beautiful

I enjoy coming get my car maintenance St Modern Toyota...They are always friendly and knowledgeable staff.

Prompt, qualified and gracious service staff and technicians.

Fast service

Ray is great. Service was great.

Bought a used car from Modern Toyota a grueling process, mostly because of financing.

2005 Tacoma Chassis replacement due to Toyota class action settlement. Chassis was nearly broken in two from rust.Damage after replaced chassis:1. AC condensator damaged. Dealership refuses to fix. My estimated cost to repair $1200. No problems prior to chassis replacement. 1 year old compress to be replaced again out of my pocket due to contamination/loss of vacuum Along with the drier and condensator .2. Heat shields rattling and falling off while driving. Dealership “removed” heat shields as the solution. I guess Toyota put those on for no reason, right? There was no rattle prior to chassis replacement.Staff was friendly, we’ve all seen the reports about how over worked and under paid the support staff are at dealerships. I’d assume that’s why the staff is new every time I go in. I couldn’t be nice while getting paid so little. Good on ya’ll!Technician is knowledgeable and friendly. It’s hard to believe the dealership bills $110 an hour to under pay the tech a low wage below $20 an hour.Obviously the dealership has no financial issues with the massive expansion. That’s years of lobbing to manipulate laws to monopolize the new car sales. Merica!They posted a sign stating a free gift for a google review in the lobby, I hope it’s the needed repairs!Follow up 4/21Replaced shocks, found that washers were missing and grommets were over torqued and compress to 1/4”. Shocks were disassembled during class action chassis root replacement.Noticing surface RUST on replacement chassis after 8 months!!!

Im still here....its been over 2 hours😭😭😭

Fast, Easy, Quick

Always good service

Good

Slow service.

Excellent as usual!

Great service!!!

Always great service

I would go there.😀

Excellent service

Wonderful

Great!!!

Very expensive but not at all

Very well

Service of excellence