Every time that I have allowed your dealership to fix my car, theres ALWAYS a greater, high price problem to follow. A simple oil change turned into possibly needing a new engine due to a crack in the engine that other places has not noticed from previous oil changes. Last visit I my rotary were shaved down and the brake pads were not replaced. One month after the oil change, my check engine light comes on, I take the car back and now I need a new converter, gaskets, manifold and shield repaired. Two days after getting my car back, the car is hard to crank, the battery is loosening charge, light on indicating that the power steering fluid is low. Before coming back to Flow I had no problems with my vehicle. Yes some of this may be wear and tear on an aged vehicle, but I dont think so. I always feel that I have been taken advantage and lied to about what needs to be done. I am a single mom trying to make it through a very hard time and do not have the means to pay out all this money every time I come to FLOW. Very unsatisfied. This is the LAST TIME I will bring my car to you.

Highly recommend this dealership to anyone who’s looking for top notch customer service, genuine interest in helping. Todd and his team were very professional, quick, and made the entire buying process seamless and simple! A special thanks to Richard and his wife who delivered the vehicle to us on a timely manner and they too were great and pleasant to talk with. I’ve experienced many dealers and many salesmen/women, I never once felt pressured or rushed, again thanks a bunch for making this a great experience! God bless!

This is the best experience I have ever had when purchasing a new vehicle. Sarah my sales person was super nice. The process was fast and painless. All the people there were freindly and ready to help get the job done. Thank you all very much.

Such a great experience. I believe the gentleman taking care of me was Brian and he was so kind and helpful. He even helped me figure out how to redeem my Chevrolet points through the app. Very thorough and knowledgeable!

Flow GMC in Winston-Salem was truly an excellent experience overall. Salesman Nick Carlson was a pleasure to deal with, and I would highly recommend seeking him out. He was very knowledgeable, and SUPER patient in dealing with me. I really can’t praise him enough.I did a lot of research leading up to this, and was on the fence between two vehicles. Both Nick and sales manager Walt Thomas helped to guide me through me options. I’ve dealt with some of the high profile dealerships in my local area (aka Hendrick) which in their own right had treated me okay. I have to say that I will most likely give Flow my business again in the future based upon how they treated me personably and not like a mark for a sale as other dealerships had done.Very competitive pricing, great customer service, check out Flow GMC and you be glad you did!!!!

I made my first new car purchase from a dealership at Flow GM. I arrived full of doubt and didn’t really plan on purchasing the car that Brian recommended based on my desire to buy a new Spark. I’m thankful for Brian’s recommendation because I adore the Trax and like it much more than the Spark I had. John Waskiel and the Flow GM team made everything easy for us and treated us like family. Not only were they courteous and patient, they made sure we had coffee and water while we waited. I highly recommend Flow GM, especially for first time buyers because the comfort level takes the anxiety of buying a new vehicle away. Many thanks to John and the Flow GM team! I officially have a mom car with the trunk space I need.

We came in with a 2020 Silverado to get a part replaced when they opened with an appointment. We were told about an hour later that they didn’t have the part we needed in stock and they were trying to get it from somewhere else. Cool, no problem. We let them know were driving through to get home to Florida so we were stuck there until the job was done.4 hours later they finally got the part. The next closest Chevy dealership was 3 miles away. The guy said “oh well I guess we should’ve driven there and gotten it from an other dealership”. They apparently waited for a daily delivery truck.We were there for 5 hours for a part for a new Chevy that was also their most popular model. Yup. 5 hours for something that could’ve taken an hour or two. I never write bad reviews but this was so ridiculous. The fact that they could’ve made it faster and chose not to shows a real lack in customer service.So happy I never have to go here ever again.

Being along time customer with Flow BMW and GMC I did not feel that the discussion and pricing process on the possibility of a trade in value was poorly done. The offer was insulting and within 3-5 days I had multiple offers and sold this vehicle for 5600.00 more than your offer to another competitive vendor who was out of town and never saw the vehicle until they picked up and gave me the check. I feel that my loyalty to Flow and long standing client would mean something but apparently not.

Really good customer experience. Technician was friendly and took care of both vehicles we had in for repairs and oil change

General Manager and Sales Person was awesome. Very helpful and willing to work with you. Did not rush you or make you feel like they were in a hurry for you to leave. Wonderful service.

Flow kept my car for 10 days waiting on a part. Finally, my husband called Advance Auto and checked to see if they had the part. They did, AC Delco not after market, so we purchased the part and took it to Flow. My car was ready in a couple of hours. You would have thought that Flow would have been able to get the part from a local auto parts store. The Advance Auto was less than 3 miles from the dealership.

My agent Mr. Beauchamp was very nice and helpful with all my questions. They approved me very easily. Everyone there was nice and answered all my questions I had and best believe I had a ton. Thanks so much you guys. Ive been car searching for months. Im happy they was able to help.

Customer Service and the Mechanic were excellent. I thought I had some Chip issues because I couldnt get several screens or cruise control to work. The mechanic brought the car over to customer service and taught me how to bring up the screens. {Im not computer literate and had somehow disengaged several screens}. He didnt just show me, but made sure I did it myself several times -great teacher and appreciated it so much. What I thought would cost me hundreds ended up just costing me my oil and filter change!

Great service and awesome staff! Walter waited till I got there on a late Saturday evening. Very professional and great service even contacted me the next day to check on and make sure we were pleased A+++

Didnt want to program the FOB that I had, which was a GM part..... Also took twice the length of time told. Then technician played bulldozer with the bottom air dam on the front of the car as he came across the speed bumb

The Service was excellent and my Service Rep was very accommodating.

I went there looking at a Sierra 1500 with a 3.0 Duramax. And was wanting to trade my current truck for it but when it came down to the numbers they undervalued my trade $5000 lower than other dealers in the area. Then basically refused to come up and match. If you do business with them please make sure you are getting a fair accurate offer for your trade in. Other than that the people were nice to work with.

This dealership is awesome! We were in Winston Salem for our daughters wedding when our car started making this horrific noise. We had the car towed to Flow GM and within 3 days we had our car back and road ready!

This review is a combination of a 5+ for my sales associate, John Waskiel, and a 1- for the finance guy (did not bother to get his name).Shopping for a new truck, I visited 5 different dealerships in Winston-Salem and Kernersville. John was my favorite sales associate. He was very low key and helpful in explaining their inventory and letting us test drive the ones we wanted to. (And unlike one dealership, did not jam himself into the back seats for the test drive during a COVID pandemic.)The truck I was looking for was rare (midsize pickup with 6 bed) and the one they had on the lot was missing a couple of essential features. I asked John to have his manager price those into the cost. When we said down, he gave me a number that was fair and included every possible discount he could find (including a $250 first responders discount). It was higher than the amount I wanted to pay, though. I had written that number down on a sheet of paper and showed it to him. He asked if he could get that number if I would buy the car and I said yes. They ended up giving me more for my trade in than it was worth in order to get to that number. I was happy and I trust they all made money, too.To this point, I was having a great experience at Flow Chevrolet. Unfortunately, I knew I still had to deal with the finance guy. As has been the case with every car I have bought, the finance guy was a douche. When I declined all of the warranties and plans he was trying to upsell me, he attempted to make me feel stupid for declining. He also said, Youre not even going to let me make enough to buy a drink from the machine. (I offered to buy him a drink from the machine.)He then tried to sell me his financing package without indicating what the terms of the loan were. I asked and when he said his rate of 3%, I told him I had a better offer from my credit union. He began to walk off like a child and asked what rate I was offered. I said, Are we negotiating? He said no, he just wanted to know. So I told him the rate, 2.89%. He left, and I started talking to my sales associate about how to use my credit union financing. Lo and behold, a couple of minutes later, finance guy was back with an offer of 2.49%, lower than my credit unions! Shocking!With apologies to anyone who works as a finance person (or a used car salesman) at a car dealership, I have never met one who wasnt the worst cliche of a used car salesman. As much as I liked my sales associate, John Waskiel, I disliked the finance guy.

The service was great. Anthony made sure everything was completed and ahead of schedule. The cost was more reasonable than I expected for a dealership. I was pleasantly surprised and they cleaned my car up as well. Thanks Flow Cadillac!!

This was our first maintenance visit for our 2021 Tahoe and of course had not encountered a time needing to take the lug nuts off the vehicle. Quickly learned that we are missing the wheel lock key but we reassured by your team they would be able to assist with a master key. I was advised to contact Terry LaBonte Chevrolet of Greensboro to track down the key.I am extremely pleased with the service and staff. I was informed the time frame it would take and was updated frequently on the status. Great customer service and will be back for future routine maintenance.

Robert and Lucas were great. Kept me informed thru the whole service.

Buying my 2020 Chevrolet Silverado 3500 from this dealership could not have been any smoother. I was prepared for a fight when I walked in, but there was none. I went here because the price was the lowest around and the truck had every option that I wanted and needed. I actually drove almost 4 hours to go here after speaking with John for a little over a week. Upon coming to the dealership the truck was right upfront ready for me to check out. After a short test drive, I knew that I had to have it just as long as the deal was right.Not only did the deal end up being better than expected, but they even gave us top dollar for our trade! Everything was broken down, and there were no hidden fees. John did an amazing job as a salesman, and everyone that we worked with along the way couldnt have provided a better experience. There was no need for haggling or any of that bs.Flow has earned a customer for life, and Ill be proud to refer anyone that I know in need of a new vehicle. Also, John sent our all weather mats and tire wheel locks next day! No buyers remorse here! Thank you John and to everyone we worked with at Flow GM of Winston Salem!

The service department did a great job to complete the repair quickly and in a timely manner.

The flow GM dealership gave me excellent customer service. They service my vehicle quick and no long waiting time. I have not had any problems with my car since I have been getting my car serviced there. I would definitely recommend a friend or someone to flow GM car dealership.

Had a 7:40am appointment on a Wednesday and picked up the truck at 5:45pm on Thursday. Got to spend some time talking to the Duramax tech which was helpful. Quick service and truck is good so far. My only complaint is getting in touch with Service Department at 5pm to verify truck was ready was horrible. Finally got someone at 5:30.

Great experience, friendly staff. Will be bringing my Suburban back everything! Service is worth 10 stars, but will only let me rank with 5. Andy in the service department made it a great experience.

Very polite, automatically applies any coupons that can be helpful to me. To me, that shows that customer satisfaction is a priority. If your dealership service department helps me save money, I will most definitely spend more money with you and tell everyone that I know about my experience with you and to give you a try. So thank you for a very good experience and for not making me feel that getting my money is your only concern.

On my 2nd time there, concerns were addressed and corrected. On 1st service visit, rep did not perform quality service Im use to getting: fill fluids which coolant was left bare low. Also wanted brake pads replaced that they said I denied.

It should not take two hours to perform an oil change and tire rotation. My appointment was at 3:00. Arrived at 2:50. My truck was finished at 4:54. My time is also valuable. I can take my truck to a quick oil change business and be gone in less than 30 minutes for the same service. I have used Flow for all my services since I purchased it in 2019 but I can’t continue to wait 2 hours for a basic service.

The experience went really well. I knew what I wanted when I got there. I worked with Ron and Chad. No was no BS, just straight to the numbers. Im very pleased with the deal I got and they made some money. A win win for both sides. From start to finish everything went very quickly.

My overall experience was good. My only issue is the length of time it took to do a diagnostic on the vehicle. I understand dealerships tend to take a longer time but a week is really not a great look. I do appreciate the loaner car which made a big difference. I also have to say that Robert was kind and professional. Thank you

The experience was good, the service rep was responsive to my requests to check on an issue that was not something that would necessarily be seen in a computer scan of the systems. This is my wifes car and she travels with my 18month old son and grandson in this car and I have to have confidence in its care and I believe the folks at Flow take that responsibility seriously. We spend a lot of time in this car between New Bern and Winston and we love the Traverse.

Got us in quick for a recall, greeted us when we pulled into the convenient service area and completed the check up quickly. The one negative that seemed to come from a higher place is that the reason for this battery recall for our Bolt is not being fully disclosed nor fully explained.

Jeff Wheeler listened to what I wanted in both a new truck as well as in the buying process itself, and was very thorough and accommodating.

Service center delivers great customer service and committed meeting customer expectations.

Great customer service. I loved the text message updates and the video from the maintenance team. Keep it up Flow Buick!

Great customer service. Timely work done. No problems whatsoever.

Service writer was good. Technician got it done quickly. I appreciate the ride home too!

Robert was very nice & helpful with my entire experience, will definitely be back for maintenance or anything else my Suburban needs.

Robert (very friendly and knowledgeable) checked me in at the service dept and my truck was brought back quickly! Everything was completed in about an hour. Great service!

I had a dead battery and called your toll free number to get an appointment on a Friday afternoon. I spoke to Madeline and she gave me the earliest appointment I thought I could make. As luck would have it, the appointment was in Winston, I live in Greensboro. So I raced over to Winston and was 5 min late for my appointment. I expected a minor delay because of my tardiness. My vehicle sat idling for 1hour and 20 minutes before anyone paid any attention or decided to take it to change the battery. Had I known that so little effort would be paid to my issue, Madeline could have made me a later appointment in Greensboro. 1) I would not have had to drive as far and 2) I would not have had to speed and hustle to make the appointment. The sole reason for getting the earlier appointment in the first place was that I had a board meeting in Myrtle Beach the following morning and wanted to get on the road before it got too late. I am thankful to be able to get the battery replaced, however I am not impressed with the service.

Service folks have always bent over backwards for me and sales staff is always respectful

Very nice people. Im really happy with experience buying a car at that dealership. I got what I was looking for with a good price. Highly recommend.

It was an easy and quick drop off before I went to work and they sent me texts to keep me informed about my service and other issues they found with my multi point inspection. I also liked that they sent a video when my car was done of my car after the complimentary car wash and the technician explaining what he did and what he suggests needs to be worked on. Everyone was very nice and pick up was easy and quick as well. I will continue to return to this dealership for all of my service needs.

You are always polite patient and you’ve been doing what you say you’re going to do one time and the work is good

The service team (Levi, Avery, Preston, Gilbert, Mr. Bowman) was fantastic with my Nissan Sentra and when it was time to get a bigger car, Jeff wheeler and Mr. Spradlin were so patient, thorough and prompt.

Havent bought a truck from them yet but I will say this these people are awesome and have THE BEST DEALS ON NEW TRUCKS IN THE TRIAD!!!! Ive been to 5 different dealerships around the area and flow has the best pricing out of everyone Ive been to Ron was a great man to work with.

Nice facility, awesome staff make this a great place to go to for Dealer quality service at reasonable prices. Highly recommended!!!

The entire experience was exceptional. My salesman, Nick, was extremely thorough through the whole process. His knowledge and customer service exceeded my expectations going into the car buying process.

Very pleased. I did not have an appointment when I went into the service department.The service advisor said they were booked up but would try to work me in. They wereable to work me in and the work was completed later that day in a very timely manner.

Andy is a great service tech. He always makes me feel welcomed.

I purchased a Chevrolet Impala from RJ and Dean. They were extremely helpful throughout the entire process and gave me a fantastic deal! Thanks for all the help. Highly recommended.

This was my first time coming to Flow to get my Chevy maintenance and they did such a great job! They kept me informed throughout the time I spent there and were very attentive. Thank you and I will definitely continue to come there for my car maintenance always!

Staff was professional and the work was done in a timely manner. I drive past another Chevy dealership to come to Flow for my service.

Walter and Dean at flow Chevrolet in Winston helped me get into my first car! The customer service and patience was awesome! They answered all questions I had and helped me stay in my price range!! I highly recommend them both!!

This was the service, inspection, make-sure-the-car-is-road-worthy-for-travel, and take-advantage-of-the-tire-promotion visit for my 2013 Buick LaCrosse. It was a pleasure to meet and work with our service advisor, Bryan. He listened carefully, took care of all our needs, and kept us informed along the way. I picked up my car, completely confident that the Buick Team had provided me with their most excellent care!

I cant say enough great things about the Nick Carlson and RJ along with the entire sales team at Flow Chevrolet. Nick acted if me finding the right car was the most important thing, working with me to decide on the LT model. Was a small town buying experience, which in these times is hard to find. Overall, 10/10 score doesnt come close to my satisfaction of Flow, I look forward to Flow car service. thanks all!!!!!!

Andrew Maynor is top notch! He was a great help.

My husband and I were forced to look for a new vehicle due to a recent accident. Flow Chevrolet was 2nd dealership we visited and the entire process was seamless. The salesperson worked well on our behalf in order and we were able to purchase a beautiful new vehicle.

I was very happy with the service and especially grateful to Robert who went out of his way to make sure I was satisfied. He has excellent customer service.I brought my truck in for a brake issue and also had an oil change.

Fast and friendly. Did everything they could to fix my car!

This was my first time at Flow Chevy and my service advisor, Robert, was great! I felt like he really cared about me as a customer and the condition of my car. They respectfully recommended additional services for my car and was not pushy about it. It was GM recommended service as well, and not aftermarket things that just brings in extra money like other dealerships do. I need to get the additional service done soon (maybe after the New Year or during my next oil change) and I will gladly come back to Flow. Everything felt right about my experience and as an added bonus, they washed my car!

It was great from start to finish. Everyone was friendly and courteous. A really good experience.

John Waskiel, was very helpful. I had my mother with me when I purchased my car. I test drove two cars and he took the wheelchair to his desk while on the test drive and as soon as I pulled in he was ready with the wheelchair to help her get into the other car. I would recommend both him and Flow to anyone.

Great customer service from the receptionist to the finance manager! My sales person Jeff wheeler was amazing and so was his superior Dean Sizemore! I also really appreciated the attention and mindfulness everyone showed when it comes to staying safe and following COVID protocols. This is the only place to buy cars at!

Easy in and out for oil chg and tire rotation

Andy was awesome. He tried to make sure I was completely comfortable with the wait time. Finally someone that really understands what customer service is all about.

John was amazing! He helped me find the perfect vehicle for me and my family. The financial team was a pleasure to work with as well.

Great customer service! The employee who serviced my request was very prompt and polite. The time -frame for the completion of my service was well within what I had expected. My experience was seamless.

Went to look at a suv for me and my wife ended up getting one instead. I was then interested in a Camaro they had but it didn’t really seem like they were interested in selling it to me so I bought one the next day at a different dealership. Staff was friendly and did a better job than the dealership I got my Camaro from. Wish they were a little more proactive with my sale cause they could have sold 2 cars that day instead of just the one.

The man was super nice I called ahead to confirm a part for my Malibu. He confirmed he had the part and I picked it up was a fair price and great service if I need anymore parts thats where I will be going! Thanks FLOW GM auto center of winston.

Service writer Robert, knows what I am there for, keeps me informed on the progress. I know I am in good hands.

Andy my service advisor is Great.Friendly, listens and made recommendations where needed.I trust my car with the techs and they do a great and professional service which I appreciate and have great confidence.

Andy M. showed excellent customer service, so thank you!

So on 1-30-2020 I took my 2020 Civic Si because it was time for its service to be done. When I got there my husband told an employee that the car needed coolant antifreeze the guy said ok. After 4 hours we went to pick up the car we got home and just today my husband always likes to check the engine oil and coolant and he notices that they didn’t even put antifreeze I am very disappointed with the service because if he wouldn’t check on the coolant, bad things could of happened to my car. Now since they didn’t did their service well now I have trust issues if they put the right oil and change the oil filter.

Awesome quick service. I have a recall and set up an appointment for the recall and they set me up. I also asked them how long it would take and I was told 1&1/2 hours. When I arrived at the dealership I asked them if they could change the oil as while. They added me in for an oil change and tire rotation on top of the recall. My vehicle was ready before the time I was originally told it would take. Awesome.

Andy in service is always such a pleasure to work with. Very friendly & professional & eager to help us whenever we come to the dealership.

Haven’t been satisfied with dealership since I purchased my truck. GM won’t return calls and have spoke to GM and nothing has changed. Made promises that they haven’t delivered. Very disappointed.

Very nice staff will definitely return again

My tech, Andy, made all the difference. He kept me informed throughout the process and explained everything in detail. I am very hard to please because aI like perfection and Andy delivered just that!

Front desk people were friendly and kind, however it took two hours for an oil change, and that is unacceptable when you have an appointment.

Good People! Do their best to help

The service(oil change and tire rotation) takes way too long. It wasnt always this way but the last 3 times Ive been there its taken forever. This time they said an hour but it was actually nearly 2 hours. I really dont think Ill be going back. I drive from Elkin and really,dont like spending that much of my day off at the dealership. Also, the guys at the desk act like they hate their jobs and are not friendly at all. The guys that used to be there were great! Also, they usually wash my car off...theyve stopped doing that. Im just not happy with the service anymore.Update: The manager left a messege here that we talked....thats not true. I will not continue to have them do my services.

I got my car looked at this car shop and they did a good job even put in a car wash not sure what going on with this email below not sure if someone put a bad review or what the problem was on here but it was not me but I Apologize for the mishap and to the Gm mr Robert was most kind and helpful to me thanks for the Service

Salesman, Sales manager and and every one else we had dealings with were very professional and right to the point. No haggling over price as normal at other auto agencies. At 87 years of age it was the easiest transaction ever.I was disappointed when I got home and saw the window sticker that said Made in Mexico.

The team took, especially Jeff took care of all our needs in a fast and efficient manner! Great team!

Your dealership left me without transportation for over a month. No one asks if I needed a rental or not. Fortunately, I own another vehicle. Just imagine if I didnt and had to work. Im retired now so I have nowhere to be at the moment. Just something you guys might need to consider.

I had my air bag fixed as well as my car detailed. I received excellent service and Brian Morgan provided excellent customer service. Going forward I will only bring my car here to be fixed.

I feel like I was taken care of very well. Robert, who checked me in and out, would be an asset to any company.

I took my truck into the dealership to try and find out why it was running rough and making noises. I dropped it off and took the shuttle home. A few hours later I received a call saying that the Technician had found the issue. It was a bad pump in the transmission. I took their advice and had them order a new transmission for the truck. I picked the truck up a week later, but on the ride home I kept hearing a new noise coming from the vehicle. I discovered that the passenger mirror had become loose some how and could be wiggled. I also discovered the folding function no longer worked. I immediately called the service man back when I got home. He spoke to Albert the service manager and asked me to bring it back. I took it back the next morning only to find out that there wasnt anything they could do, but they just happened to have one in stock and could sell it to me. They will gladly sell you what stops working or breaks while they have your vehicle. Never again.

I bought my 2019 F150 from this dealership in May of 2020 and its the best truck Ive ever bought. The guys were great and I would recommend them to anyone who needs a New or pre-owned car or truck. Thanks for putting me in a truck I love !!!

Bought a new Yukon two months ago. Dropped it off for a service 3/22/21 after hours put my key in the “secure night key drop” later that night my vehicle was stolen from the dealership. I was unaware of the situation until I called to check on my vehicle on the morning of 3/24/21 because I had not received a call from Flow with a status update on my vehicle. All the while the man who stole it had smoke meth, spilled malt liquor and smoked and ashes cigarettes all in the vehicle. It was located and returned but Flow says “they are not at fault and good luck”. I hope everyone sees this review and will not make the same mistake of using Flow GM for anything. Or any other Flow dealership for that matter if this is how Don Flow treats customer service on a matter of this severity.

The service rep that took my Suburban in was TERRIFIC - - he had to move things a bit to get me in that morning, but did so cheerfully and helped since I had a dead battery and drove it straight in after jump-starting it at home. He is an asset to Flows dealership!

They got me scheduled quickly and I was in and out in a quick and timely fashion. The service representative was VERY good and professional. I have no complaints or suggestions.

Real nice people out a flow. My experience was great i will go back.

GO TO LEE IF YOU ARE WANTING A CAR HE IS THE BEST HE HAS GOTTON OUR LAST THREE CARS FOR US AT THE BEST RATE HE COULD HE SITS WITH YOU EVERY MINUTE ANSWERS ALL YOUR QUESTIONS HE TALKS TO YOU INSTEAD OF TRYING TO BUG YOU ABOUT BUYING SOMETHING HES GREAT WITH KIDS I HAVE FOUR & THREE WERE WITH ME EACH TIME & HE TALKED WITH THEM INSTEAD OF GETTING FRUSTRATED WE WONT BUY FROM ANYONE ELSE HE DESERVES EVERY PENNY HE MAKES OFF OF SALES HE IS THE NICE & VERY RESPECTFUL I HIGHLY HIGHLY RECOMMEND GOING TO HIM ABOUT ANY CAR INTEREST YALL HAVE

For a recall. Called & made appointment. Only a day or so to wait. Took less than 1 1/2 hrs.Comfortable waiting area.

I was very relaxed. Enjoyed Stephen and getting the job done. Thanks Stephen for the excellent deal and a great car.

Everything was excellent, as usual. Rick Baxter always takes good care of me when I am at Flow and I appreciate his excellent service.