I switched from Sprint to T-Mobile - the transfer went smooth. I left your store HAPPY & ready to use my Apple Watch with your assistance. Paul thank you very much for your patience & product/plan knowledge.What GREAT service!!!!!!

Went in to get a mobile hotspot and didn’t know much on the topic or even what I really needed to be able to accomplish what I was looking to do. Paul and Cassio we friendly and incredibly helpful and had me setup quickly. I am new to Winter Park and they even gave me some recommendations on places to go visit in the area. Definitely recommend this store!

Paul was amazing. He was helpful, he wrote detail for detail down. He was able to answer any question I had. He was very funny and very knowledgeable. I went from an iPhone8 to the newest iPhone and I am the happiest! Thanks Paul!

I enjoyed my visit today. Naturo made my visit quick & easy. He explained multiple plans & phone options with me that led me to eventually pick the perfect phone. He was very detailed, professional and we even cracked a few jokes with each other. I would definitely recommend stopping by this location for any new phone and service needs.

Paul was very helpful and patient while I set up a new account and transferred my number over. The rest of the staff was also awesome.

Paul was very helpful and knowledgeable on all the details i needed to upgrade my phone. He was very open and honest on what plan was better for me. I 100% recommend him for all your phone needs.

Great store & great location! Each experience has always gone above & beyond in customer service, especially, EJ. He has helped my family & I each time we’ve gone. Upgrading our phone plans can always be long & stressful, but we couldn’t be more grateful to EJ for making our experience the most pleasant time each time! Highly recommended!

Yo my dude was so nice. Help me switch from sprint and get an iPhone 11 and all the protection I needed. Thank you!

Ty was fast and professional. Since we needed to come in again for extra setup of our business plan, he is even coming in tomorrow special for us on his day off! Great customer service!!

Keith was wonderful and very helpful. It is so nice to see somebody who cares about doing their job so well and also looks after their customers.Nominating him for a raise and Employee of the Month!!!!

Ty is awesome! He took his time explaining the business plans and helped us transfer our phones. Great service, great team!

Keith was amazing! I love this store and the reps that are here. They work diligently and work efficiently to make sure everything is done correctly. THANK YOU KEITH! YALL ROCK

Keith was amazing!! It was such an easy process and such a stress relief for me to have a new phone now. Grateful for everyone here who was so helpful and patient with all my questions!

Paul was super helpful and got answered all of my questions. Ill be going to this location whenever I need any help.

Keith, was great and very understanding. Transaction took a bit, but it wasnt hit fault, but he worked diligently to get everything situated. Thank you Keith awesome work.

Greatful for the experience with Keith. He assisted me and helped with the process of switching from Verizon. Great worker. Very nice and helpful

Omar, took great care of my issues with lots of patience, knowledge and concern, Im really excited about my device now because of the attention to detail Omar provided, i love T-Mobile even more now because of Omar, Peace and Blessing Always

Working with Paul was fantastic. Saved my wife’s phone!

EJ did a great job setting up my new iphone! He answered all of my questions and was very courteous. Glad I chose this t-mobile store.

EJ, was such a wonderful help in porting my account over from another phone carrier. He made the process painless. It was pleasure working with EJ.

Ty greeted and helped us as soon as we walked in the store. He helped us switch from verizon to t-mobile and we got 3 new phones. Overall 10/10 experience thanks to the help of Ty

Martha helped me an was awesome! Super sweet and professional. I went in for a device issue and ended up upgrading she made the process very painless

Ej helped my daughter Margo get her first phone and had a great deal on phone cases and screen protection. This is the best T-Mobile since 1994 CHEEEE

Great customer service from Cassio.

Went in June 2021 and it was painfully obvious that either the people here are not happy with their job or just dont want to answer questions about phones.. I ended up going to a different t mobile location and the service was excellent

Keith was great with helping me decide my phone choice and helping me understand what he was selling me. Great store environment.

Quick and fast. Keith helped me transfer my information and get my emails set up. Thank you Keith and team winter park

Definitely recommend coming to this location. The employees are knowledgeable and kind. Great customer service!

3hrs and I walk away without a working sim card. Customer support was unable to fix issue. Want to return phone and user my old one. Not happy. - Update! Returned to have Keith fix the incorrect sim card in ten minutes. A great recovery.

Amazing mobile expert Ernesto Ortiz for helping with my phone.

EJ was super helpful and very attentive. I greatly appreciated his help.

I enjoyed working with the guys her at T-mobile in winter park. They are very knowledgeable and friendly

Paul provided me with an Excellent customer service with helpful knowledge of my phone. I definitely recommend this store to meet your needs and phone solutions.

EJ was so kind and considerate! Got a new phone in less than an hour!

Keith was very helpful! Explained the operation and kept me informed.

Sign on door requesting masks be worn, but employees arent wearing masks. Bad customer service, dismissed me because I had an issue with my phone covered under protection plan and employee knew she wouldnt get a commission off me, refused to order in replacement part until after I called customer support

Went to this t-mobile location to buy a new iPhone. The place was quiet. There were 3 staff members and just me and my wife. The staff could not be any less enthusiastic to help or sell us a phone. The staff member who assisted could not answer our questions which were by no means technical. Overall it was a poor experience.

EJ made our experience very pleasant I will definitely be returning. !!

Keith was great. He resolved my issues quickly! Thank you Keith!!!!

EJ Ortiz was super helpful made the process super easy. Going back to him for all my phone needs.

Keith Mercer was great with his service. I had no idea what needed to be done, just knew I had to transfer my information.

Ty was fantastic!! He and all the other associates were very helpful.

EJ and Ty did an amazing job helping me out

EJ was super helpful in the process of upgrading my phone!

So far our visit is pleasant. We were greeted right away! Store is very clean and neat. This location is a Sprint and Uber store.

If your phone needs service you need to go to the Oviedo store.

Keith gave us great service.

E.J Ortiz hooked it up, will come back whenever I need anything!

Helpful and friendly EJ was patient!!

Went in with a few questions as well as needing a couple accessories. Because they knew what was up, I actually saved a few bucks and still got a decent set of ear buds.

Had an issue- it got resolved immediately. There is something to say about the very active follow up T-MOBILE offers. Thanks for taking care of your customers in Winter Park!

Very friendly and helpful people! 100% recommended!!!

After fighting traffic for over an hour, I walked into the sprint store exhausted. The staff at this location greeted me with a smile and were eager to help. I needed to turn in my leased phone and I was not sure what to do. The young lady explained the process and made it fast and courteous. Kudos to the staff there and their professionalism.

Excellent customer service

Customer Service was excellent and even though I had tough time understanding what was going on with my bill. Store Manager Svetlana and rep Bryan. Helped me by explaining my bill and also was able to upgrade and add an Apple Watch and tablet. It was a great experience even though my phone took forever to transfer info into new phone. Overall great experience and it’s a Corporate store too.

The Sprint store that I go to has friendly helpful personnel. I have bought there and when I have an issue that has me stumped they are always able to solve my problem and if need be they go the extra mile and will spend whatever time it takes to help me. The product is good....I am just electronically challenged.

Seemingly friendly service and great deals, but then again it also took me a month and a half to get a refund on a product I returned ( not Sprints fault on the product, just refund)

Todd Jordan was exceptional knowledgeable and friendly. Thank you

Becky and Charlie were amazing! The process was a little long just waiting for the server to load and whatnot but it was not any fault of their own. They were eager to help, answer any questions, and gave me a whole variety of options to choose from. They deserve all the kudos, thank you ladies!

I waited around 30 minutes in this store, just listening to the staff talking about everything but their service & phones with customers. Its nice that theyre friendly, but time management & efficiency were not a focus that day.

Usually superior service. Jean knows the stock, knows the plans and goes the extra mile to get you the best phone and plan for your needs. However last visit saw a major reversal when, unable to find details of a credit a customer believed should have been on their plan, a presumably new associate told the customer I dont know about that. Just sign it. It went unnoticed or unreprimanded. Never tell people to just sign a contract. After inconsistent and downright bad service at other Sprint locations I still go to the Winter Park store as the least dodgy, but they are slipping badly..

The first time I came, I received good service, but unfortunately Sprint stores dont carry the SIM card I needed because the phone type is old. The gentlemen that helped me were very accommodating and apologetic. I finally got the SIM card sent to me through a phone order and I returned to the store right before closing time to activate the phone, and Daive and Erica were very very sweet and helpful. They not only helped me past closing time, but their attitudes were positive and hopeful to fix my phone problems.

I have used this Sprint store three times within the past four months and have gotten great customer service each time. The guys are always helpful and knowledgeable, and willing to help me out. Just last week my voicemail disappeared from my iPhone 6+. I went in to the store and it was almost closing time, but they were very pleasant and looked at the phone. Turns out I needed a new SIM card. They put in a new card, then made sure I could make and receive calls, and that calls went to voicemail and I could retrieve the voicemails. This was all within 20 minutes- they had me up and running I was very happy. They have never charged me when I went in with a problem on my phone. SIM card was free. I don’t understand what happened in the case of these other low reviews I am reading on here. I have always gotten exemplary service at this Sprint store.

Decent store and good staff. Unfortunately I upgraded my phone and it wouldnt activate. I only was able to get data. Jerry spent quite a bit of time with me to try to solve the problem, but when I left the store I still didnt have a working phone.

Miserable experience here, simply was trying to switch service to a different handset on my older 2 year plan, and was met with rude and unknowledgable staff who seemed disinterested in helping me especially because I wasnt going to purchase anything there. I waited for at least 20-30 minutes before staff and customers finished up their personal conversations to get service. The store was pretty clean and if your needs are simply I want the new iPhone youll probably be fine.

Came in to switch my accounts. Staff was extremely helpful. Even the ones not assisting me were helpful. Store manager Svetlana and Jean helped me out and was super patient. The best experience at a phone store ive ever had.

Chris and Becky at the store were super helpful and very respectful. They were eager to help and organized around my concerns. We will be using this store again, thank you!!

My problem was promptly taken care of correctly.

Sprint is a good company, but I really dont know what is happening in this store, every time I call, there is a new manager that cant help you at all, better do your homework and please dont visit an authorized dealer store, they will and say anything pretty to sell that isnt necessarily true, and you will end up with a bite on your behind, it is better to go to the one on alafaya trail that is the corporate store before visiting this place and end up paying way more than advertised.Been there and it still hurts...

Couldnt activate their own phone what a shame, I ended up spending money on a brand new phone because of their technical problems, also while I was there I waited 30 minutes for their safe to open to retrieve my new phone. Hmm..their system kept crashing also and tech could get on any of the computers.. why I have Sprint I dont know but the bill is 25$ a month..you get what you pay for right!!!

Great service.

Friendly and helpful staff! Im very impressed.

IMPORTANT REVIEW***Came into the store to simply swap SIM cards from my IPhone 6 to my IPhone 6+. Danny attempted to sell me a new SIM card for $10, and told me that the SIM I had in my IPhone 6 would not be compatible in my IPhone 6+. (Both phones are unlocked) Here’s the kicker... less than a week ago I swapped the SIM card from the same Iphone 6+ and placed it into the same IPhone 6 at a different sprint store. So I explained this to Danny before rejecting his offer.I asked him if he knew HOW to swap the devices using the same SIM card. He kept insisting it was impossible and wouldn’t work but I could TRY. He said he was trained to go through the process the way he did so I can’t blame him.Towards the end of our exchange it got slightly hostile. The aura in the room changed from friendly to “worldstarhiphop” and I was left with a condensending “have a nice day” from Danny.Danny if you’re reading this sorry if this transaction made your day any less bright. I’ve been a long term sprint customer and just felt no need to spend an additional $10 for a new SIM card.My advice to Google readers is to avoid this store. If Danny was trained to sell $10 SIM cards when he didn’t need to than I can only imagine what else their employees are “trained” to do that will leave you with slightly lighter pockets.I still love sprint though. True story. ✊🏾❤️

I visited this Sprint store to get a (what I was told online would be free) SIM card to use with a new device for my Dad, who is a Leukemia patient at a nearby hospital. The rep however, charged me for the card and subsequently botched the activation. I could not get the PRL or profile to update and was told there was nothing else he could do. I ended up chatting online with an agent who immediately resolved the situation.TL;DR there is a severe lack of knowledge/training at this location when it comes to dealing with anything other than an iPhone or Samsung Galaxy device.

Slow service but Charlie was good.

I purchased a new phone and Ashtin & Jimmy said they transferred over all my photos. Before leaving, I checked and saw that I was missing all my photos from the last year. They told me that theyre there in the cloud and when I connect to WiFi, theyll finish coming over. Lie! Im crying now :(

Absolutely HORRIBLE customer service. Wish I could give a negative Star!!! Stay away

Best service in town!

Everybody in the store is so rude including the Uber girls.going somewhere els!!!

Very helpful customer service

Great customer services!!!

Very poor customer service. I was in the store for about 10 minutes and neither one of the associated acknowledge me as a customer. Not even a hello.

Great service

Sprint Connect rocks!

Bait and switch ...