I called for several estimates. Everyone at window world was great. Ferris and his dog coco were wonderful! No pressure, explained everything to me. The service people that called were polite, didn’t rush me off the phone and were extremely flexible. The tech. that came out to measure explain the next steps to me. Mike was great making my install appointment. The windows came in just at 6 weeks as promised! The install team were amazing. I really love the quality of my new windows so much that now I’m regretting not doing my upstairs windows. The price and quality are unbeatable and they are made in the USA!
The whole experience from start to finish was excellent. From the quote, which was the best out of the 4 companies I looked into. To the installation, clean-up and finished product, I couldnt have asked for anything better! And the quality of the windows second to none.
I can’t emphasize enough what a great experience I had using window world. From the very beginning with the sales process everything was smooth and when my windows were installed today, it was phenomenal. My kitchen window area had warping and issues with the “wood” around it that needed to be replaced and it looks absolutely perfect now (and with real wood not whatever had been put there before that basically disintegrated). My apartment is also entirely spotless, you’d never know any work had been done today. I cannot recommend window world highly enough, especially compared to some other companies that gave me absolutely outrageous quotes.
Very poor Customer service. Also Project Manager says he will call you back and dont... Very frustrating Especially when the window shows up to small.....The installers where great. This is my second review Only because of a woman named Lorraine i went from a one star to a four star she helped me and kept her word.
I had 13 windows put in and they did a great job. They were on time and very neat. Cleaned up as they went through each room. Explained how to use the window which is important. I’m very happy and already feel a difference.Thank you Window World!
The company was very professional and cooperative with my schedule and respected my property. There was a small mix up with the small windows and they corrected it in a timely manner. All employees were very well trained and respectful. Great job from start to finish. I would recommend them to anyone I know!Kevin Gosselin
After getting some estimates on our window replacement project, we selected Window World due to their price, low-pressure sales consultation, and the quality of the materials used in their windows. We had our windows installed in mid-July 2021 and could not be happier with the end result.The installation team was efficient, courteous, and unobtrusive. One of the crew detected a slight imperfection with one pane that was being installed. Before the project was complete, he had a replacement pane on order and quickly replaced the first pane as soon as the replacement arrived. They proactively corrected the situation and set clear expectations on when the new pane would be available.All in all, were very satisfied with the entire project and would urge others to consider Window World when looking to replace their home windows!
From the first day encountering Window Worlds’ team, I was impressed with their professionalism, service orientation and authenticity. Installation of windows was completed in a timely fashion and quality of work was outstanding. Windows are great and costs were reasonable. I highly recommend the company!
The Everlast siding that Window World installed looks fantastic! We love the fieldstone color and the house now looks like a brand new home. They also installed 26 windows which came out great. They are so tight and easy to open and close. We could not be happier with our experience at Window World. The crews were courteous and took their time to ensure a great final product. Thank you to Eric and the team for a job well done! We would definitely recommend Window World to anyone looking for home improvement.
I had 17 windows put. They were the best price I got out of 4 companies by far. They gave me a date, they were on time, and extremely professional and friendly. When they were done you didn’t even know they were here, they were so clean. The windows look and work great.I would highly recommend this company without hesitation.
Window world replaced very large old garden window in my kitchen. The sales person was great. listened to me and explained the product thoroughly. To make sure the windows were perfectly sized the windows were remeasured again before ordering to make sure the fit was perfect. the installation team arrived measured again tarped my kitchen ripped out the old windows and trim. Reshingled and insulated on the outside and installed everything in about three hours. They took pictures as they went to show me the insulation before they closed up. When they left my windows were perfect and beautiful and the kitchen was cleaner. All professional employees so nice What a great experience. Will definitely use Window World again.
Good price and quality windows. After getting quotes from many window companies over the years while planning a replacement of a bow window we decided to go with window world because of two big reasons. 1.) their no pressure approach to sales and 2.) their competitive window pricing. I received two quotes from them over a 18 month period and our sales person was transparent over price changes between the first and second quote and never once did they push the shady “sign up today and your price will be this but once I step out of your house the price goes up to this.” One set price, no pressuring phone calls. No insulting “why won’t you do this today? Who else owns the home that I can talk to” nonsense. Just a refreshingly calm sales experience. Our installation crew was personable and professional and left our home clean inside and out. I would highly recommend that you consider Window World of Boston for your next window project.
We give our salesman, Matt, and our installers, Quentin and Charlie, a five star rating. From beginning to the end, they were pleasant, informative and professional. Especially Quentin and Charlie, they were working in 90+ degree weather, and kept a positive attitude throughout. I would recommend Window World without hesitation.
I only wanted to install skylight window in the living room and had a few companies coming out to give an estimate, but Jim (the sales manager from WWB ) was really impressive and explained all the pros and cons. Manny (installation manager) was very professional and visited the project site multiple times making sure everything is done 100%. Installation crew did an excellent job. Withstanding heavy rain for days already confirmed the quality of their work.Though their price was on the higher end, I dont regret my decision to put a new roof on the whole house instead. Flawless process from start to finish with an amazing end result. I am planing to hire them to replace windows and siding in the near future. Glad my google search helped me to find this great company!
We are a repeat client of Window World, they have done numerous windows, doors and siding for us. Not only are they competitive with pricing, their service is top notch. They truly do they best to turn their clients into clients for life.We were in a pinch and required service before listing our home. Window World not only accommodated us but they did the extra work to track down inventory during a time where inventory isnt always readily available.I have made actual connections with Window World employees (Manny is outstanding) I feel like theyre truly invested in our home.I could not recommend them more highly.
I love the work they did! The team was fast, courteous, and very clean and I have no complaints with the final product at all. Also, they were 45% less expensive than the other competitors we got quotes from.
Outstanding experience from start to finish. Polite knowledgeable salesman, windows were built and delivered earlier than promised and installers were polite, quick and efficient. Did an excellent job and repaired a few extra small items to ensure there would be no problems.Highly recommend Window World.
Window world personnel were all very professional and knowledgeable! The technician that installed the windows was a perfect gentleman, very handy with his tools and cleaned up nicely….you wouldn’t even have known that someone had been there! I love my new windows!Thanks so much!Amy
The crew that installed my windows from Window World of Boston were efficient, courteous and hard workers. They were very helpful demonstrating the use of the windows and explaining what they needed to do for the installation. The windows look and work great! I highly recommend WindowWorld of Boston.
Very professional sales team and installation. Cost was very reasonable. Overall very happy with our choice to use WW of Boston. Also cant beat a lifetime guarantee.
I was extremely pleased with the level of service I received from Window World of Boston. My job was small, only 3 windows, but I they treated me like it was one of their biggest jobs. From the sales person, Don, through to installation by Lucianao, everyone was professional and responsive. The end product is great quality for the money, and the installation team was efficient, respectful and did a fantastic job. I highly recommend using Window World.
I have had Window Worlds windows, front door and Sliding door replacement for several years. I am very happy with cost and product. Initially I had several estimates for the job. I found their representative who came to my home, very professional and HONEST!! My front doors weather stripping showed wearing. Window World sent a technician out and inspected my door. They replaced weather guard and also door hinges. I pointed out my slider screen. Wear and tear formed a weakening area. The technician replaced screen on site. All work under warranty…. I’m glad I chose Window World.
This was painless! The salesperson was direct and thorough. The timeframe promised was accurate. The installation team was amazing. Worked straight through the day, professional, neat, and navigated effortlessly through an unforeseen situation with an electrical issue. I plan on doing my upstairs windows next year!
The overall experience was excellent from the estimate through installation. The sales person was very responsive and accommodating with some modifications we had. The installation crew was professional and had great attention to details. I would have given 5 stars but there were some minor issues with production of one window at the factory that resulted in it needing to be installed about a month later. Overall would recommend for nice quality windows at a reasonable price.
My mothers overall experience was great. From the start of the process the person who came out to see the job explained everything, there were no surprises. Everything was laid out. The guys who came to do the install were early to the job, placed drop cloths, and cleaned up everything and removed all debris. They left the work area cleaner than when they found it.
They all were very good. David in sales was very straight forward and helpful. I requested David and Quintin for installation. Quintin and his assistant were efficient, neat and quick. 10 big awning windows in one day. I would definitely use them again.It would have been good to get an email reminder the week before about the installation date and to get the rooms ready.
Window World scheduled my windows and my neighbors windows on the same day, warning me they might not get the first job finished in time. This was not planned but completed both jobs at the same time due to some installation issues with the slider of my neighbors. Bottom line is I was charged $2,000.00 for 3 small basic windows? Overcharged for 2 service charges etc… for 1 job.
I really like the windows. Easy to clean with tilt in feature. Has a sunscreen to block sunlight. Excellent installation. Very neat and clean. Minimal amount of painting needed when done.
Very professional workers. They were on time. They did excellent quality work and they cleaned up and took everything with to dispose. I highly recommend.
The installers were on time, actually they were a little early, and were very professional. They covered everything around the work area and made sure all was clean before they left. They replaced 14 windows in one day, all with external aluminum trim, and they look great! I would definitely recommend Window World of Boston to anyone who needs replacement windows.
I visited WW in Woburn MA for the purpose of replacing five old basement windows that were original to the house and not insulated and replace a door/frame that were rotted. I waited two months for install but it was well worth it. The quality of the product was much better than what is available from other window companies or contractors. The contractors who installed them were professional and did an awesome job. The windows and door look like they have always been in place. They cleaned up and removed all debris. I highly recommend WW.
The team at Window World was professional at every step of the way and had the most competitive prices for energy-efficient windows. We replaced 8 windows including an oversized bay window. While the production wait time was standard across other competitors, the cost was most competitive and the installation crew was really great! I highly recommend their service and will reach back to them for other projects. Did I mention their warranty policy? Definitely worth at least getting a quote.
Had 5 more windows installed they were on the 2nd floor excellent job by Anthony very professional install.
Window World was amazing! Super responsive, project done quickly, workers cleaned everything up after demo and install. I would highly recommend them! Will call them again for future projects.
We got our two Bay Windows replaced. They look great and I am very happy with the outcome! The salesman was great as well! Very happy with the service, quality, and professionalism.
Great job!!I am so happy with my new windows from Window World of Boston. My home is so warm and quiet now. The installers wore masks, they were professional, skilled-experts, and they cleaned up and vacuumed. The company even followed up to make sure that I was happy with the windows and the installation and to see if I had any questions or concerns. I got a great value for an unbeatable price. I can’t say enough good things about Window World of Boston. Thank you Window World!
Wonderful people at window world from the consultant olti to the coordinator Mike to the scheduler Linda to my installer Luiz and company the overall experience was awesome you should call window world for your needs thanks again greatly appreciated
Window World is GREAT! They made the whole experience easy and they delivered and installed a quality window. I would highly recommend this company. I can’t say enough good about Window World.
They were amazing - I was concerned, It was going to be a large job all 19 windows in our house, but the installers were all very personable and answered all my questions without making me feel incompetent. After they completed the installation they cleaned their entire mess you almost didn’t even know they had been there except for the new windows. I would recommend them in a second. I couldn’t have been happier with the process.
It all stared with a phenomenal sales pitch from Chris. He knew everything there was to know about the product (windows) and was not pushy at all. He answered all questions and was very helpful throughout the process.We had to get approval from the town and he was able to work with us in acquiring the proper permits.The install went very smooth and the installer was extremely professional. I would highly recommend Window World to anyone in the market for new windows, no matter how big the job.
We converted our old BF tub enclosure to a walk-in shower. Bath Planet had more design ideas than other vendors. We are very pleased with the final product. A big shout out to the manager, Josh, and the hard working installers, Guil and Reto. Our friends are requesting tours :).Love it!!!
The window installation went smoothly for 9 windows and they installers did a great job. I am very happy with my new windows.
Window World installed a new roof on a large two family house. They were able to offer a colored shingle that match my window trim which was Hunter Green. Along with installing the roof, they repaired some damages found under the old shingles. Also did a facia board replacement that was perfect and added a new pipe vent connecting to my bathroom.I definitely recommend Window World to everyone because they use materials that are specifically higher standard than the normal quality found in big box suppliers. They used genuine quality products that are thicker and stronger than anything I have seen. As an example they laid neoprene covering instead of tar paper under the shingle. Neoprene is the same material used in scuba suit, they made to last and also to waterproof.There are numerous things they do that are much better than anyone else but the deal clincher for me is the the lifetime warranty on the roof, the roof is builded to Florida codes which can withstand 130mph wind and 2” hail. All of this at an affordable price.
Hello!,We had a great experience with window world. From the friendly and covid compliant salesman Dave I believe. To the friendly and professional installers. We were also called earlier than expected and could have moved up the installation date, however We had to keep the original date! Everyone was professional and courteous. The windows look and function great. We were very happy that they sent a team of installers to prepare the area’s with tarps for easy cleanup. They vacuumed up after and cleaned all 23 of the windows. They also walked us through the operation and functions of the windows! We were very impressed and happy we went with Window World. Ever step of the process the installers let us know what was going on. We were also impressed that they completed the job in one day. Be it a long day for them. But they finished it all in one day!!!Thanks againWIndow World!Keith & Fabiana Torrisi.Wilmington, Ma.
Great experience. This was a tougher job related to sealing and insulation due to age of the buildingVery happy and would recommend!
I recently had the windows in my house and my front door installed by window world. I cant say enough about what a wonderful job they did. The crew I had, Quinton and Seth were absolutely wonderful to work with. They were very efficient on their time, everything was clean and neat and they were just great guys to talk to. I couldnt have asked for a better crew. I would highly recommend window world for any future projects you may have. I also will be using them again in the future. Robin Dracut Massachusetts
We had a bathroom shower installed and we are very very satisfied
Product is good quality. The installers were professional and cleaned up the site well
The windows are absolutely beautiful and excellent quality!! We ended up replacing every window in the house and paid less than half of what we were being quoted for a third of the windows by other suppliers. Also took them 8 weeks from the initial visit and quote to being installed in a single day!!Strongly recommend!
Replaced my roof in one day! Very efficient but extra shingles are still my my driveway after one week. I asked when they could remove them because needed my driveway for the weekend and they never came. They are too heavy for me to move.
The actual installers were great and the finished product is OK but it took over 6 months to complete the installation. The initial order was made in August, delayed until Nov due to factory issues delayed again when 2 of four windows had to get sent back because the initial measurements were wrong and the installers fortunately caught the error before ripping out my old windows. At no point did the company reach out to me to make amends and the job only would move forward when I called to complain. Their customer service is horrible, they DO NOT VALUE OR RESPECT THEIR CUSTOMERS and flat out do NOT KNOW HOW TO RUN THEIR BUSINESS. Take your money elsewhere. Its not like there arent a hundred other places that do the same thing at comparable or better prices. I gave them a chance and they blew it so learn from my mistake. Again, installation crew: great guys that did a good job. Company itself: flaming dumpster fire of disrespect and customer contempt. Total waste of time.EDIT: The BS reply about disclosing schedule at time or order is risible and does nothing to address the issue that *I WAS THE ONE WHO HAD TO CONTACT YOUR COMPANY* to move the project forward. There was no proactive engagement with the customer that dropped $3K on your windows. Dont equivocate. Dont justify your horrible operations. Fire your substandard admin staff and start respecting your customers. If you dont like bad reviews, DONT ASK FOR THEM AFTER BUNGLING A SIMPLE JOB.
Great Job! The team installed 18 windows in one day and cleaned up on the inside and outside. The install team was very professional and in the end all tge windows look great. I was very impressed with the finished product.
The sales representative was polite and professional. What I don’t understand is they advertise siding for $189 a month and a full house of windows for $4,500. Well my estimate for vinyl siding came to $31,000 and my estimate for windows was about $7,500. I called Window World to ask about the mail advertising. They advised me to call my representative that visited me. I asked for him to give me call . Haven’t heard from him so I moved on to another company that offered me the same job for $11,000 less for vinyl siding. Window estimate was also lower with Anderson windows. So I would like to hear why the advertise a different price, that is lower than the estimate. My opinion, looks like a bait and switch.
I had 9 windows replaced. The team was very accommodating with the installation day. I was very happy with the results, my windows look amazing!
Solid sales and installation crew, job was completed in stated time, pleased with finished product.Finance options are a bit rough for a complete replacement. We will be paying $1400/month for 15 months. We are fine with it, but friends we encouraged were unable to handle it financially
10 very old windows were removed and new replacement windows installed. Workmen were very professional and quality of product was as advertised.
This is our second time going through Window World. The windows are great quality and reasonable. The employees are very easy to work with and the expected time frame was completed weeks earlier than anticipated!
Awesome installers and customer focused all around!
Did a great job from beginning to end.
The installation crew was awesome! The installation was perfect!
Very professional and my service guy was great.
Really great workers that were professionals and eager to answer our questions..Hoghly recommend
My wife and I are very happy with this windows, our house looks nice! The team for the installation were amazing!! I appreciate it!I just want to say, thank you,for the job well done!!!
The entire experience, from the initial consultation to the final demonstration after the installation were top notch. The windows look great, the house is warmer, and outside noise has been minimized. If 10 stars could be given, that still wouldn’t be enough to accurately describe the exemplary and enjoyable experience of working with Window World.
Ten windows, two days. Included fixing a water damaged sill, 2 hard to reach basement windows and putting all new siding trim all around the outside. Looks beautiful. They were quick, efficient and cleaned after each window was installed. My husband is a painter and he cringed when they removed all the inside trim. He told me about all the work he’d have to do caulking and filling holes once they left... he was shocked they did all that as well. Would recommend them for their beautiful windows and fantastic work crew. $6,700 all together for that and putting a UV protectant on the windows. I have plants in my windows and they’d start dying when winter rolled around because of the extreme cold permeating through the windows... not anymore! Just have to wait for summer to see the benefits of the UV protection.
On time and on budget crew was great and very Efficient cleaned up inside and out will use them again without any hesitation.
Window World came highly recommended by a neighbor and they sure were right. From the moment I called to set up an appt to window installation it was all a wonderful experience. The installers were very professional and accommodating and kind and overall a great crew. They cleaned up afterwards and went over the window with me. I could not have had a better experience. Thank you jay W
All work was performed on time. Very professional and neat.Will use Window World for all my window needs.Love the windows!
We had 42 windows installed and 42 window trims wrapped by Window World. 40 windows were done in 6 days with the rest another day (had to wait for correct size windows to arrive). We were happy with the work and impressed by WWs responsiveness and professionalism. As to be expected with a job of this size, we had a few issues and the staff was very responsive in addressing and resolving them, in particular, Renee Peabody. Initially we had some inexperienced installers on the job and after talking to Jeff Steele, who was in charge of the job, an experienced team led by Luciano took over and finished the job in a professional, timely manner. We would use Window World again.
Good all around experience. Friendly and professional service. Only drawback was it took quite a while to receive the ordered windows. Installation was excellent.
Sakes and the crew that installed the windows were great.Window installers were professionals. They courteous polite and friendly. Overall happy with the outcome.
If I could, I would give this review 10 stars. My home looks brand new - the new siding is gorgeous. The beginning search for a contractor to get estimates went as things usually go – some people never showed up, some estimates were ridiculously high and some were low, but we didn’t like the look of their vinyl siding. Our last estimate came from Ron of Window World. He was upfront with us about the cost and really saw the house through our eyes with the same ideas and helpful suggestions – with no pressure. Right after Ron left, we decided to go with Window World. Mark, Manny and their crew started when promised and worked tirelessly – they were courteous and professional. My property was left completely cleaned up. Completely happy and would highly recommend them. See before and after pictures.
We had 21 windows installed, they arrived on time. Very professional. They installed them all in one day and came back the next day to finish with the outside. My husband and I are very pleased with their work and how professional they were. We would highly recommend window world. We will be replacing our entry door with them soon.
Timely and professional service; thoroughly cleaned at the end of the project. Respectful and careful with my cats in the house. They worked with me to get my bigger project done in one day.
Work was performed in a very professional manner. The installers were efficient and installed 13 windows in approximately 7 hours. The work areas were left as clean if not cleaner than when the process started.
Excellent experience! The windows are awesome
This is the third time we have use window World to replace our old windows. Every time they were great. They installed the windows, they clean up, they are on time the windows are great. I’m very happy with them in the product
Everything was perfect! From the quote to the install. Price was the best, install was easy and we couldn’t be happier. The guys who installed did a great job. They were so friendly, clean and fast. I can’t say enough good things.
Everything about this job was perfect. Salesman came on time. Workers showed up exactly when they said the would. They did a great job and cleaned up thoroughly when finished. I had K-Guard gutters installed. It rained heavily a few days later and everything worked the way they said it should. I highly recommend Window World.
Our salesman Tom was extremely responsive and knowledgeable. He answered all of our questions. Installation was timely and well done. Our new windows look awesome and we are pleased with Window World and would highly recommend!
First I would like to start with Lorraine in finance.....she was so helpful. She bent over backwards to help me, & I appreciate all she did. My salesman Ron was very friendly & efficient. Then the actual install team. They explained everything I needed to know. They were so efficient. They did it so timely & cleaned everything up afterwards. They made sure I was very happy before they left. I couldnt have asked for a better team.
Highly professional service. Will use them in the future for all our home window installations. Recommend them to everyone.
Window World delivered a high quality replacement window at a very responsible price. We had received quotes from all the major window replacement companies and Window World was the only company to be fully transparent on product and cost. The installation went smoothly without issue. The installers were professional and courteous. Would recommend Window World to anyone looking for a high quality replacement window with full pricing transparency.
This is my second time dealing with window world having windows replaced and Anthony did an EXCELLENT job with the install I will be doing more business soon.
We were told 6-8 weeks for our windows to be in .it took 17 1/2 weeks . We had 1 slider and 17 windows put in and 8 of the windows were off centered anywhere from 1/4” on 1 side and up to 1 1/2” on the other side. 1 window was put in with a dent in it . Another window was put in and didn’t tell us the entire frame was rotted and just stuck the window in there . We think for the money we paid that was not professional at all .it’s now been a month later and no one is getting back with us as we want to be compensated. They should come out and see this unprofessional work . I would not recommend windows world
We had 7 windows replaced. Installation was quick (under 3 hours) professional, tidy and the installers followed COVID-19 guidelines. We would definitely use them again and would absolutely recommend them to friends and family!
We shopped 2 other window companies and Window World was the least expensive with similar qualities and warranties. They had zero gimmick sales tactics, it was simple. It bothers me when companies use the..if you buy today, you save a million dollars pitch. Window World didnt. Nor did they speak poorly of the other companies we got quotes from. The installation of our beautiful bay window and garden window was great! The team did a perfect job. We would highly recommended this company to anyone.
Prices have gone up significantly, but the quality of window and exceptional customer service has remained the same. Ive used them for a number of projects and my own home, Ive had 1 issue which was addressed the very next day and rectified instantly.
The installation team was prompt, professional and highly skilled. The administration team were all very knowledgeable, helpful and friendly. I cannot recommend them enough to anyone looking for replacement windows, the product is of top quality, installed professionally all while the office team works to get the job completed on time and within budget.We had several quotes from other well known replacement window companies and when it comes down to quality, value and most importantly the people, Window World was the only choice!
From the demo to the installation everything was very professional. No pressure sales and after install everything was explained about warranties and how to care for the windows....extremely satisfied
My experience with Window World was excellent from start to finish. The salesman and installation crew wore masks and were very cautious about maintaining appropriate distance. My windows came in several weeks early which was a pleasant surprise. I highly recommend this company. Love my new windows!
Window world is absolutely the best place to have your windows replaced, siding put on, or even a roof!! We have had all three and are extremely happy. They give you a lifetime guarantee and hold to their word. The workers who have been to my home have worked very professionally and never stopped. They were tremendous. Everyone I have spoken to on the phone or in, person was always polite and helpful. They even come by to make sure things are going well with whatever was installed. You cannot beat the prices and they are always making sure you are happy with what they are doing without hassle. There is no sales pushing. You have the control. You cannot find that anywhere else. I’ve looked!!! They are the best and most reliable company I have ever had the pleasure to work with. Thank you Window World!!! I would recommend them to anyone who needs work done.
They are professional from sales to installation. Well done!
Window World was very professional from start to finish.They provided an estimate, scheduled installation, and the staff were professional at all stages of the process.My windows look spectacular and I am very satisfied with Window World and the quality of the window.Give them a call, they provide excellent customer service and a high quality product.
Window world had good quality windows at the most reasonable price I could find. Plus they are lifetime guaranteed. One of our windows cracked and they cheerfully replaced it as promised. I found the people I dealt with to be friendly and straightforward with no high pressure tactics. I am happy to recommend them to others!
They were very clean with great pricing and professionalism. I would use them again.
Everyone was so professional, kind and knowledgeable. I love my new windows and they look great.
Had to wait for over a month for the installation and one if the doors was the wrong size so I had to wait another month for the correct door to be installed and when it was installed there was a big gap on the lower side of the door letting cold air in. Noe they have to send someone out to fix it. On the positive side the workers were very friendly and the person at Window World addresses my problem in a timely way and also was friendly.