Always helpful when we are there. Plan to get a pool from them next year.

Anytime a store keeps the same people for 15+ years, it is a good place to shop. This store is well run, well stocked and staffed with best people

Very helpful staff and very friendly.

This place is not connected to all the other litehouses in ohio. They have way more stuff and the people are cool and easy to deal with.

This is where we get our pieces for our Charles Dickens village collection always a great selection. Best in area

Great friendly And helpful staff

Fiancé called and asked if they had pools available they responded with for customers only i obviously called myself and asked what he meant by the comment and well wasnt disappointed by the answer just a run around story to make up for what he said. Dont gain customers that way but what do we know since we arent customers.

Very helpful, knowledgeable, and went out of their way to make sure I got everything I needed.

We are extremely disappointed with Litehouse Pool and Spas - Wooster location, the customer service and lack of willingness to work with us is unacceptable. We put the deposit down on our pool in March of 2020 and were given an installation date of late May/early June 2020. We were constantly reaching out to Litehouse on a weekly basis to get more information on when/where/how this was going to be installed. Litehouse continued to push out our installation date each week. When we finally received an installation date at the end of June, the installers were unable to install our pool due to lack of clearance with our fence opening. We reached out to Litehouse to try to remedy the situation and understand why we were not aware of the clearance for the equipment in our back yard. Litehouse said that the Installation Agreement “could have been overlooked.” Which it was, as we had never received a copy or signed the agreement. Another date and time was scheduled for the installation, in the meantime we had over 6 tons of sand in our driveway for over a week. We had several conversations with Joe B. the manager/owner of Litehouse Wooster. Joe was rude, condescending and simply did not care. He made no apology and took no responsibility in this oversight.We thought our nightmare was over but it was not. When the installer, Joe Craddock from JMC Pools and Landscaping came to install the pool he had to dig several feet into the ground. The problem was that, per the installation agreement with Litehouse, he was to notify us BEFOREHAND, if he to do more excavating then typically needed as there was an additional charge. He did not speak or contact us as we were home during the excavation until he asked the for additional money ($600). When we questioned him why we were NOT told BEFORE he dug, he abruptly turned around, swore and left. Joe Craddock called us saying he will “get attorneys involved” if we don’t pay him $600.We contacted Litehouse about the excavation and minimal effort was made to resolve the issue. To say we were disappointed in Litehouse and JMC Pools and Landscaping is an understatement, we were treated with disrespect and laughed at when expressing our frustrations without apologies or remedies for the situation.

They have been very helpful with all your pool questions. Very nice staff. They take their time to explain everything.

This place takes care of all my hot tub chemical needs. The staff is very knowledgeable and is willing to test a sample of your water at any time if you bring it in for them. All of their chemicals are fairly reasonable in price and they have a very good selection of different manufacturers to choose from. Also, any hot tub accessories are available for purchase here to include hot tub parts pumps Etc. Also aftermarket covers, steps, and anything else having to deal with jacuzzi or hot tubs.

Always great service! Thank you.

Had my part I needed

Very nice Xmas set up,go every yr to see the trees.

It was great the workers were very kind and listen and answered what ever question you had I would recommend light house

I got a hot tub from them, was very satisfied with the delivery and set up.happy with the service that I received. would recommend them to everyone

Amazing Christmas ornament display but the prices are like Macys or Pottery Barn. 8-12 bucks for a little glass snowman? boi bye.

If I could give this place a zero star I would! We bought a pool last month, still waiting on it to be installed. They said that it would be installed last week, then it turned into the following week. I Called on monday, they said not today. Didnt even give a date of install. Called yesterday and they said the installer didnt show up for work and they have NO CLUE when it will be installed. By the way, they have NEVER called us to update, we have had to call them every time. I have paid over 5000$ to stare at in my pool in boxes in my back yard. I get that its summer time and everyone wants a pool> which means a long waitlist> whatever! At least have the courtesy to call and update your customers!

Bought a pool, very happy with their service!

Go place to shop in wooster for pool@ spaChemicals other stuff there too patio things

Plenty of pool chemicals but their water toys were low in stock. Must of been from a busy summer

They are always helpful!

Pricey but they have what you need for a clear pool

Sales people are really helpful

Very Helpful!

Great people

Found what I needed in stock and friendly workers

Very helpful