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National Carpet Mill Outlet
5730 Cleveland Rd, Wooster, OH 44691, United States
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National Carpet Mill Outlet
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Ja
Review №1

I worked with Jerod in Wooster for my new home office and bedroom installation. Jerod was a wonderful salesmen and was with me from start to finish. And Rodney who installed our carpet was very nice, professional and did a wonderful job. My parents have been going to national carpet for over 20 years and this was my first time experiencing them. Thank you Jerod for helping me pick out carpet and thank you Rodney for installing.

Ro
Review №2

The sales representative did a great job; would recommend Jarod to everyone. Thank you. Anyway, Go there get good service and a great price.

Me
Review №3

Spent thousands of dollars with this company just to end up with a terrible carpet install. Laura, the manager, was extremely rude on the phone hanging up on me because I didnt feel comfortable giving my credit card number over the phone. When I went in to settle the account and let her know I did not appreciate the fact that she hung up on me, she proceeded to call me a liar. She didnt say that I must be mistaken, no. She repeatedly called me a liar while becoming increasingly aggressive in tone. As I turned around and walked away she had the audacity to pfft me. I then brought that up and she claimed that she didnt... Looks like we know who the liar is. I asked for the owners number and she said Here, call, Steve. Hes the manager. while throwing a business card out of her office window. I picked it up and let Laura know that she was the sole reason I would not be back. I called Steven,and left a message on his voicemail. The store called me back and hung up. I immediately called back but Steve was unavailable. Again left my name and number. Its been days and now no one has reached out. This company is terrible. I see why the agent I was working with left the company. Let me save you thousands of dollars and the verbal assault. Go somewhere else. I leave for you a small sample of the terrible seam lines and the mess that was left.Update.1 month later and management refuses to reach out to me.

Mi
Review №4

We had a great experience with this National Carpet Mill Outlet; the salesman, Andrew, was attentive to the needs of our project. He didnt pressure is to buy more products outside of our budget. The estimate was fair, and the installers were punctual, respectful, quick, and efficient. I will definitely be returning if and when we have another project. The photo below displays what they installed in just half of a day.

La
Review №5

Nobody seemed to notice we even came in. No Hi we will be with you soon. Not to eager to show us other options after we picked the type we were interested in. Finally was able to get a estimate of the cost. Did not ask what type of padding the offered. Did not offer to write down a estimated cost. I knew the size I needed. Would have had them come for final measurements.Could not tell me about the quality of the one I selected.Guess they have so much business they dont need mine.Will go somewhere they are interested in selling carpet.Maybe it was just me, but I was not impressed.

Ma
Review №6

Service was great and we found a really great deal on flooring! Great selection too! They seem to have everything! I would definitely recommend to my friends!

He
Review №7

Always good deals and nice people to work with. Thanks

Ra
Review №8

Doesnt even deserve one star, their customer service is HORRIBLE. My husband and I bought my grandparents place and are currently updating it and the most important was the flooring because theirs was 40 years old and gross. We went to National Carpet Mill and worked with Andrew and while picking out the flooring he had no real answers for us, didnt tell us about what we were looking at, didnt give us any information or anything. Just basically said here is the carpet and here is the engineered hardwood and left us to make our own decision knowing nothing about it. We hesitantly chose the flooring and got an estimated cost from him and scheduled a measure. The guy came out to measure our home and mentioned since we were doing hardwood that there would be some prep that needed done, understandable. I called Andrew and was told by their receptionist that he was with a customer and would call me back. I waited over 3 hours for a call back, nothing. so I called again and was able to speak with him (he was very hard to get on the phone every time I called). He told me that another guy had to come out to look at the floor to give an accurate estimate for floor prep, said he would email him and have him call me to schedule it, and was rushing me off the phone. After waiting and calling Andrew back to have the guy call me, he sent him another email. An entire day later the installation guy finally called and asked me to tear up the carpet so he could see what hes dealing with. I thought I was paying them for tear up and removal but whatever, we tore up the carpet ourselves. He came out, looked at it, and told us the floor was in pretty good shape and that the prep work wouldnt be any major project are cost very much. After asking Andrew to please get me some sort of quote because I wanted to come soon to pay and get scheduled for install, he sent me a quote for $2,000 MORE than what our estimate was.....I get it was an estimate and he was doing the math in his head but COME ON, I have a budget and was told the prep wouldnt be much. Not to mention, he had the incorrect hardwood we chose on the quote and their was inconsistencies compared to what we had discussed. Additionally, he told me that he would call when he got in first thing Thursday morning. And he never called.Needless to say, I have found a much better deal and will be shopping local in my hometown and not dealing with National Carpet Mill Outlet anymore or ever again. They rush you off the phone, give you minimal information, give you false promises, and do not care about the customer and responding in a timely fashion. I dont have the time to waste and do not need the stress.

Mi
Review №9

Absolutely unprofessional after 3 years carpet buckled I have purchased from then before years ago and carpet still beautiful however 3 years ago did whole upstairs and basement it is awful warranty means nothing people unprofessional will not stand behind there product I am so disappointed such a big company and there warranty and help means nothing I have read other people reviews and they are saying similar who owns this company and should stand behind there products how shameful I spent thousands the installers for the basement were wonderful the whole upstairs is a mess and no one will help unless I PAY for it and it was different installers you would think this company would try and make there customers happy never will purchase from them again

Ja
Review №10

Good Staff and prices

Ra
Review №11

Their prices are sky high. Salesman told me they would beat the other 2 estimates I had for the exact same carpet. My other quotes were for $5300 and $5000. This company priced it at $7700. Don’t waste your time here.

Ch
Review №12

I ordered carpet from here as well as installation and I would say I am completely satisfied. However, I do feel as if the price is not as discount as they lead you to believe. There is the price you see on the floor and then the price when other items are added in. Over all the staff are very nice and I would buy from again.

Ti
Review №13

I have used National Carpet for years now. I own multiple rental homes and always can find exceptional flooring at excellent deals. Very Professional to deal with and timely. Thanks N.C. for all your help. Tim

ri
Review №14

Had some issues with our carpet install and no resolution. No call back from the manager like they said they would do. Spent a lot of money with this company and you would expect top notch customer service. That is NOT what this company is about. They got their money and that’s all they care about. While their warehouse has a huge selection I highly suggest going somewhere else. Home Depot is a better option than this place.

Ch
Review №15

Just had two bedrooms done. The installer, John Legg & Son were excellent. They were courteous and conscientious. Would highly recommend!

B
Review №16

We had National Carpet Mill Outlet install engineered hardwood and a small section of tile. Excellent product and excellent work. When I called the next day because they forgot to install one small piece of edging, which was easy to miss, they were out that day to fix it. I believe Phil was the installers name. Highly recommend.

Ti
Review №17

We had a pretty good experience buying our granite here... Although i got a very salesy vibe from the guy who helped us, we ultimately purchased a more expensive stone and are happy with our choice. The great part of the experience was the install... Two pleasant guys who were nice to my kids / wife and did a great installing and didnt leave a mess. Id buy here again.

Ce
Review №18

Helpful staff. Quick and painless for a small area. They have plenty of remnant carpet, various sizes, at discount.

Mi
Review №19

Huge selection and great prices

Al
Review №20

Extremely unprofessional company and employees. Constantly giving us the run around about when our products will be delivered and installed. We keep calling and they keep telling us different things. Weve voiced how upset we are waiting around for our flooring to be installed when we were told it would already finished. None of them care or are empathetic. All they care about is money. So disappointed in this company. DO NOT USE THEM. They will constantly lie to you and do nothing to help alleviate the issues. I wish I could give zero stars for how awful of a company this is

Ch
Review №21

Very professional and accommodating. I highly recommend

Ka
Review №22

We have used this company for our personal home and a rental flip. I highly recommend this company as they stand behind their work and the owner is very involved with this company to make sure everything is the utmost in quality and service. Wonderful locally owned and operated, fast and affordable service!!

Ji
Review №23

Found what we were looking for

Co
Review №24

I purchased 2 cases of beautiful wood lament boards, a bucket of glue and a bucket of grout...all for about $290.00 to remodel my small bathroom floor. I went back in there a few days later, because I came up one board short to finish up a spot under my vanity that was still visible. I went in and spoke to the salesman who proceeded to tell me he couldnt sell me just one board, but I had to buy a whole box again...though there were 2 or 3 loose boards laying right on top on the cases. I could not believe this after spending that much in there for such a small bathroom; this company could not even give me (or let me purchase) one more board to complete my bathroom floor. This is not the type of company I want to associate myself with. I had other projects that I was going to have them do for me in the upcoming months too. A company should pride themselves on customer service, not trying to pull more money out of the customers pockets. In the end, they lost thousands of dollars from me...over one board. WOW!

To
Review №25

Horrible place will never shop here again!

Da
Review №26

Im your next door neighbor......Used you guys before too.....E2K RECOMMENDED!! Thanks again!!!

Ca
Review №27

Was supposedly on their schedule for a Monday, luckily I verified this as they had forgotten. The next day I was promised that Id be the first call of the morning, around 9-9:30. I agreed this would be okay. By 10:30 that day I hadnt heard a word so I called and was told due to the weather he was running behind, and Id be called right back with an idea. Another hour passes, and now the person wont even take my phone calls so I call the office directly only to be told he got stuck in someone elses drive way (obviously the part about being first call was a lie) and maybe hed be there in an hour. Ill update my review after installation, but at this point its rather scary since it appears things arent ran so well at this business.

Ry
Review №28

Low prices on carpet and other flooring salesman was very helpful

Ca
Review №29

Great customer. Serv. Debbie was very helpful!

Ti
Review №30

All your flooring needs great place

Re
Review №31

Lots of options and Tonia was friendly and willing to problem solve

He
Review №32

Be sure to visit the remnants section.

Da
Review №33

Just had them install vinyl flooring in my home. After I had already ripped out the old floor, they changed their price to an additional $1300. There was no good reason given. They will tell you one thing and do another.

Ke
Review №34

Gary D is great to work with!

Tj
Review №35

Id give a zero but it wasnt an option. I tried to look at granite, but the entire sales staff stood around holding puppies instead of helping customers.

Be
Review №36

Cant be the quality and discount prices

Ma
Review №37

Great service!

Dy
Review №38

Great selection

Do
Review №39

Waste of time

T
Review №40

Horrible

Ma
Review №41

We are so impressed with National Design!Kaytee was very helpful and friendly!Vern was very quick and professional in measuring for the carpet. And, they came quickly to measure.The scheduling person was very kind! Even called me when they had a cancellation!We are repeat customers and we recommend them to our friends!Thank you so much!

Information
9 Photos
41 Comments
3.6 Rating
  • Address:5730 Cleveland Rd, Wooster, OH 44691, United States
  • Site:https://nationalcarpetmilloutlet.com/
  • Phone:+1 330-345-9991
Categories
  • Cabinet store
  • Carpet store
  • Carpet installer
  • Countertop store
  • Flooring store
  • Furniture store
  • Rug store
  • Tile store
Working hours
  • Monday:9AM–6PM
  • Tuesday:9AM–8PM
  • Wednesday:9AM–5PM
  • Thursday:9AM–5PM
  • Friday:Closed
  • Saturday:9AM–8PM
  • Sunday:9AM–6PM
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Repair services:Yes
  • Service guarantee:Yes
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