✰✰✰✰✰ FIVE stars ✰✰✰✰✰ for The Overhead Door Co.s service! What a great experience. I was able to quickly get an appt. (thanks, Kathy!) and Nick, my technician, was awesome. He showed up on time, provided excellent service and even offered some tips for maintaining my garage door opener. The price was reasonable for a house call so I am beyond pleased. Thanks to everyone at The Overhead Door Co.! 😊

One morning they showed up to see what needs to be done; next day they showed up with the required materials and finished the job in reasonable time. The office staff was also responsive and polite. One star less for NOT sending the quote (which they said they would send) prior to starting the work. Overall a good experience.

Original garage door install was done well. Service since then has been quite good.

Kathy-The Customer Service RepWas Professional And Polite!Had Than Issue With The Remotes!She Got The Tech!Repeated The Problem!Problem Fixed With Ease!Thanks Very Much!

The office staff was super helpful and very prompt to get a service person out to our house to help with garage door issues. Highly recommend!!

The first and the best!

Absolutely the best service! We had a spring break on the garage door and could not close the door after nearly 20 years of use. Service was here in a matter of an hour and the technician was fantastic, honest and thorough.All companies should be as reliable, pleasant and efficient as this office.Thank you Overhead of Worcester!

My initial concern was resolved to more than complete satisfaction. I would like to say special thank you to Kathy who is such an advocate for customers. Also the owner of this business is willing to go an extra mile to make you happy.I am very satisfied with the service I received.

Great people to deal with & very helpful

Good service. People around me had no masks on. A bit uncomfortable.

The service provided by the technician was outstanding! My door would no longer close unless I disabled the photoelectric sensors. Within minutes of his arrival, the technician diagnosed the problem and promptly went about installing a “new set of eyes” for the door. The door, once again, performed flawlessly. I also found it hard to believe that the door was installed twenty years ago!

Ive been using this company for years and they always take good care of me. Fast, reliable and professional! I would not call anyone else!

Great service! They came out within an hour to fix a simple spring that my stubborn, elderly dad probably would of hurt himself attempting to fix today when I went to work! Forever grateful for that! Thanks guys!

They might have the absolute best quality service and lowest prices in the area, but I wouldnt know because their technician was a noshow for an appointment to give a quote. No call in advance, didnt answer his phone when I called 20 minutes after they were supposed to be here. I do not plan on wasting any additional time attempting to contact them.

Dave in the service department is very good at getting his men to your home on time. Great experience. Will definitely recommend them in the future.

Good service from the folks behind the counter - happy I went, the guy who helped me was very knowledgeable and friendly.

From what I understand, this business is under new ownership. The new owners name is Jeff, I believe. Nice fellow.Anyway, I called them to service the garage door opener that was in my house when I bought it. They sent a guy over, who tried to fix it, and for whatever reason, did or could not. So then he offered to sell me a refurbished unit instead of a new one at a discounted rate, with a one year warranty. I appreciate saving a few bucks, so I went for it.Skip ahead to two months later, and the unit wont work. The door opens but refuses to close. I call the guy that put it in to make good on that one year warranty, and his phone isnt working. I called, texted, and couldnt get in touch with him. Peeved, I called the company back and tried to track down the guy. He had been fired, apparently, and hed been up to no good with other customers. Yikes.So, now Im stuck with a machine that I dont know where it actually came from, its broken, and Ive already spent $$ to try and resolve the problem, and not really up for buying another new one. The following is why these folks get a 5 star rating from me.I called, and ended up speaking to someone in the Leominster office, and gave them all the history. I wasnt sure what, if anything, they could or would do, but I didnt know what else to try, so I talked to them and told them what happened.Someone called me later from the Worcester location called me and told me that they were going to take care of me, and send a tech out to my house and to fix the machine (which was probably stolen from them). Honestly - who does that??!?! Like nobody! I really appreciated that they cared THAT much about their relationship with me to go the extra five miles.Skip ahead, skip ahead - the machine is fixed, and a very wrong was turned into a very right.Ill happily refer and do business with them for years to come. This was exemplary treatment, in a situation that wasnt that great for them, and where they didnt HAVE to do anything for me. Thumbs way up.

Nobody answers the phone. I tried the website before and its a black hole. Too bad, they used to be one of the top installers around.

Awesome