Originally I was very happy with the service I received at Patrick. However when signing paperwork there was some confusion as to whether or not the shop was doing inspection stickers. I was charged the $35 for them to do the inspection only to find out they arent doing them at the moment because of covid or something. Ive contacted them now 3 times over the past month and have yet to hear back about getting my refund. I understand its only $35 but if they are doing this to every vehicle purchased how much extra are they pocketing from charging a service they literally cant offer at the moment?

So I bought my car at Patrick Mazda which was a great experience, but then I moved and serviced my car at a different Mazda and they totally messed something up and I went back and they kind of brushed it off, so this time I went to Patrick Mazda and they sent me a video and found everything that was wrong and it even had been dangerous for me to be driving around with the way the last place left me. I’m so relieved I followed my gut and didn’t go back there and now my car is safe and back to normal! I will definitely only go to this Mazda from now on!

Took my Mazda 6 GT reserve ( 2021) for my 1st oil change and tires rotation. The service was great and on time. Tristan, at the service desk, was very collaborative, went over the inspection steps in details. Thanks Patrick Mazda

Bought new car which was a super easy no pressure situation. Kendall was more then accommodating and very easy to work with. Also dropped my other car off for service and the service department was very polite. Straight to then point of what needed to be done, what could be done and what service I could wait on and then let me make the decision. Had my service done same day and was detailed to perfection. Great experience all around and would definitely return for a future vehicle.

Outstanding service. Beautiful, immaculate new dealership. Always a great experience!

Used Valet service and loved it! Total time saver. Very efficient and effective!!

They quoted me over the phone for a tcm install and program, and when I went in they didn’t charge me a dime more than they said they would. In and out quicker than they said I would be. They even gave the car a quick wash before bringing it out to me. Joelle (if I’m spelling his name right) was awesome, super polite. Definitely will be going back.

First, I’m a busy person, just like everyone else, and this morning was no different and instead of scheduling my oil change like I should have, I just drove into the dealership early thinking that it shouldn’t be a problem to get me in. I could easily rationalize that I am the customer and say that I didn’t have a lot of time and that my schedule was tight, and I just needed to get this done so off I went to Patrick Mazda.I was greeted by the Service Advisor, Joel Marrast, and he began to explain to me that they were booked up this morning and it would be very difficult to get me in, but he’d be happy to schedule me for another time. I was extremely irritated and pressed for time and upset with myself for not doing what I know I should have done, which was schedule the oil change. Joel said that maybe he could get me in at 9AM, so I told Joel that I would wait. I want to say that throughout this time I was very irritated and difficult to work with and even though I was not the most pleasant person to be around, Joel was professional and did his best to accommodate me as soon as he was able to. After a short while Joel came to the waiting area and told me that he was able to rearrange some things and was going to be able to get me in for service.So let me tell you about the service. As you can probably imagine, I’m a “picky” person and I have now been to Patrick Mazda a few times and the service has always been fast, and top notch! One of the things that I find fascinating is that you also get a video of all the work that is being performed on your vehicle along with explanations about what the service technician is doing. How awesome is that! Cool right!? I don’t know how popular that is, but I have never received that from any other dealership. My car was taken care of perfectly and they even washed it for me.I know that it’s always great to read reviews and hear about when things go exactly as planned, but I always find that the reviews that are the most valuable to me are the ones when things don’t go as planned and how a business responds to that. In this case, Patrick Mazda, and more specifically Joel, did a great job in dealing with a rash customer that did not plan accordingly. Thank you, Joel, and thank you Patrick Mazda for dealing with my craziness! I’ll be back again for your amazing service and next time I’ll plan and schedule accordingly.

Service provided at Patrick’s Mazda was prompt and excellent. Had an issue with the driver’s side mirror not opening and closing when car was locked and unlocked. Patrick’s was able to see me immediately when other dealerships had an extended wait. Will definitely continue to have vehicle serviced there!!

Excellent experience! No pressure approach to sales was amazing! The dealership was willing to show us different options to meet our needs. Christian, our salesman was friendly, knowledgeable and willing to help us. Financing was quick and easy with no gimmicks or pushy behavior. We were very happy with the overall professionalism of the whole staff!

From the facility to the staff everything was top notch. Great experience.

Experience through the sales process was fantastic, great attention and patience from the sales team. My first service trip in with the car found the service team to be very good. The only glitch was my details around the warranty and coverage that I purchased when I got the vehicle had not been transferred over to the service team. This caused confusion about whether I would be paying or not for my service. The service team did sort it out (they were great!) after I told them that the policy numbers were written on the document holder in the glove box. Maybe my expectation is wrong that the service department of the dealership where I purchased the vehicle would have a full picture of the warranties that I bought, but it seems like it should. I can see that Patrick Mazda is trying hard to be a premier dealership, ensuring that the experience transfers all the way through from sales to service would get them that rating.

Love my new Mazda CX 5! I was offered a very fair trade in without any hassles. There were some issues involving the out-of-state registration process, yet in the end Patrick Mazda saw to my satisfaction. The dealership has an impressive, clean and inviting atmosphere. I’ll definitely be visiting for all future service needs.

The buying process went well, with friendly sales people and fair prices. When I was driving the used car home, I was a fair distance away when the car dashboard started flashing error messages and decelerated. I was on a highway so this was very scary. I was able to pull over and call the dealership. They suggested I drive back to get a loaner car while they fixed the issue. It turned out to be a known issue with that model so I am curious why it wasnt handled before they sold it. They were very accommodating about it and drove the fixed car to my house with a full tank of gas, but I lost a couple hours that day and was very shaken by the experience.

Everything was fantastic except the wait time and the car wash It took 2 and a hf hours to do an oil change and update my computer. They gave me a complimentary car wash, but you couldnt tell it had been washed. Other than that the facility was super clean. They also sent me a video of the inspection of my tires and brakes. Very well put together.

Firstly, their amazing new premises are very inviting and top notch, but more than this was the extent to which they went to help me out. The service I received was first class. I have been a loyal mazda customer for years and they reinforce this through the way they treat their customers. I wish them every success for the future as they are so deserving of it.

Patrick Mazda had in stock a difficult to find new car that I had chosen for my 18-year-old son. Mazda specialist Nick Plouffe was quite professional and helpful throughout the whole process. When picking up the car, Nick spent quite a bit time going over the features with my son, who really needed this extensive review as he is an inexperienced driver and this is his first car. All staff were very professional and knowledgeable yet the process was entirely stress-free. They also have a beautiful new facility. I would highly recommend this dealership.

We are so pleased with our new vehicle and the smooth transaction with Patrick Mazda! We wanted a new CX-5 in a particular color and Bob Fuqua did all that he could to find us the car that we wanted! Bob is easy to work with and we did not feel pressured to purchase anything that we werent comfortable with, as he is very authentic. Bob also made the negotiating process seamless. He is attentive, knowledgeable, and was easily able to answer all of our questions. While it is quite the feat to secure a particular vehicle in the current market, he and the team were able to get us what we wanted and make sure we picked it up in beautiful condition, and within our price range. I would easily recommend Patrick Mazda to anyone looking for a smooth transaction on a reliable, efficient, and stylish vehicle. Thank you, Bob!

Excellent service from Joel and the rest of the Patrick Mazda team... as always.

Great communication and service. Quick turnaround. Valet service is a fantastic amenity. Consistently a 5 star experience!

Service is always good I especially love that they do a video of what theyre doing on the car and send it to you so you can see in detail everything that they recommend to be done.They are always polite and professional easy to work withFour stars is not a customer service issue its a pricing issue repairs are always very pricey but there is never pressure to do the work they suggest I just find pricing high!

Tristan at Patrick Mazda was very professional and knowledgeable. It was a pleasure dealing with him. He was personable and friendly.

They were very responsive and helpful. The two runners that picked up and delivered my car were both very friendly and they even sent me a video showing the service that was done on my vehicle which was unexpected, but welcomed. Very satisfied with my service at Mazda and will certainly return in the future.

Nick and Chris are truly amazing they made my first car buying experience stress free, they helped to work with my budget and explained everything clearly. Their prices are fair and the service is excellent.

I agree with others who have had a positive experience at this dealership. I purchased a used Masda 3 from them and was very impressed by the way they handled everything (including giving me the time to think things through). No rushing, no trying to push me. The salesman I had, Nick, the Sales Manager, Dave and the Finance Manager, Chris, were very helpful. They even delivered the car to me even though I lived about 40 miles away. It was a pleasure dealing with them. Big difference from other dealers I have dealt with in the past.

Beautiful new dealership. Service department took care of our issue quickly. Definitely recommend them for your Mazda needs

Brought my new car to the new location of Patrick Mazda in Auburn. This new dealership location is absolutely beautiful. The service, as always, was professional, friendly kept me posted on my vehicle and took care of minor details I needed fixed. Everything completed in way under an hour!I highly recommend Patrick Mazda

The new building is stunning, and the inventory for all CX30 models is plentiful. Nick, the sales representative, and Dave, the manager, were both professional and courteous. I couldnt decide if I should go with Mazda or one of the other highly rated brands. I thought that if the Patrick company invested so much money in this new store, they must believe in Mazdas bright future. I purchased an in-stock CX30 that met all of my requirements.

Nice new place, respectful people, no difficulty at all with any aspect of my visit there for some recall work. With a little luck, I will be buying my next new car there.

Its been a week since I was at Patrick Mazda and I just wanted to take a quick second to post my appreciation for the staff. Like many may know (or not know), buying a car during a pandemic and amidst the global chip shortage means it is not like buying a car some years ago! I started researching what I wanted a few weeks ago and then every time I would find a potential match within a 100 mile radius or so, the one I was interested in would be sold before I could make a move! I visited three other dealers and made plenty of calls before I made my way to Patrick Mazda and I am vey happy that I ended up purchasing from them. The first dealer I visited was the high pressure type and also very awkward in that I could hear the sales consultant speaking about me to the manager, and then ultimately that manager kept berating him in front of the other staff and myself because he was inquiring about a vehicle that was already sold and that was wasting his time. This approach to leadership/management does not jive with my leadership style so they lost me as a customer. The next two dealers were nice, but ultimately were not very helpful and/or made a lot of empty promises. I thought the pricing at Patrick Mazda was fair, and I was very appreciative they were very accomodating of my schedule such that I came out 9/27/21 about 30 minutes to closing and was able to sign everything that night and then came back the next day to pick up the vehicle, and they picked me up from the Worcester train station so I didnt have to worry about any Lyft/Uber! Bob Fuqua the salesperson kept me in the loop that day in regards to the plates/registration and he was very professional and friendly. I am very pleased and relieved that I have the car I wanted for a fair price, and many thanks to the staff at Patrick Mazda for being so easy to work with!

Excellent sales and service. Friendly staffs and salesmen. They earned my business on my first visit.

From start to finish - professional and courteous staff. Well-maintained and safe environment to purchase. Salesperson Bob F. helped me find a great truck and deal was easy and hassle-free. Sales manager Aaron promptly handled a concern after purchase including setting me up with a well-appointed loaner while Keith expertly handled the service. I not only got to experience good salesmanship, but good service after the sale ... well done. A good experience overall and would recommend to others no problem.

Great experience. I would highly recommend.

Patrick Mazda makes trading-in a car and buying a new one stress free with great service coupled with honesty. My experience with Nick and Dave was most refreshing compared to other dealers that Ive been to. They respected my time, understood my financial and car needs and worked hard to find a middle ground between my interests and theirs. They did not push me into buying anything I did not want and gave me a fair price on my trade-in. Id recommend Patrick Mazda for anyone who is looking for expediency and satisfaction from their car buying experience.

Complimentary concierge pickup/drop off, along with vehicle video walk around makes the service extremely convenient. Also very friendly staff.

Looking forward to my 3rd CX9 Sig!!! No one can beat Patrick Mazda or their staff!!! I love you guys!!!!! XOXO

Everyone was very pleasant and helpful! We got a great deal on our car and working with them made us realize that the last dealership we went with sucked more than we thought.

Worst service i have been to. I came for an oil change and i also had a check engine light and i came out with check engine light as well. When I asked, I got the answer that they dont know because I already came with it. And they didnt check what was going on. I do not recommend this service to anyone.

This is the first Mazda I have owned but not the first time Ive bought from Patrick Motors. My first trip for service was a really good experience. They were able to schedule me quickly. The drop off and puck up in the new enclosed location in Auburn was really impressive. Within a short time I received a video link from the mechanic showing his evaluation of my car and his recommendations. Also very impressive. My car was ready within the time frame I requested. It was a smooth process, everyone was pleasant and professional. Im really pleased with Patrick Mazda!

I purchased my new Mazda from Patrick Mazda and it was the best decision I mase the staff fro. The sales peeson Christian S. To the Mechanic Jeff were all awesome. Jeff was great and went throuf the car with me explained everything to me and answered all of my questions, I went back last week for my firsr service and ofcourse I requested Jeff and he was there and happy to perform my service Personally I think he is great because of the way he was when I purchased the vehicle and to beable to request him and have him work on my car was great . I feel as though the staff at Patrick are very professional friendly and down to earth. So far I give them 6 stars 🌟

A car dealership with parking space! Eye-popping new building at a new location. The service is cutting-edge technology and nobody can beat it.

Im very pleased with the service and professional employees at Patrick Mazda. They take customer satisfaction very serious, and try to provide their customers with the best solutions for their automotive.I specifically like their video of the technician showing you and telling you of any potential concerns.Great job!Sincerely,Gunny C USMC retired

I had a great experience buying my first car at Patrick Mazda. All of my questions were answered promptly and thoroughly. I felt as though the people I was working with were really taking all of my needs into consideration and not just trying to get cars off the lot. Great experience!

Definitely a 5 star experience! Bob Fuqua was awesome to deal with, as was the rest of the team. I ran into some issues with my trade that decreased the value significantly. Everyone involved worked closely with me to get me into my Mazda CX 30. Ive been purchasing cars since the 80s and dealt with many dealerships. With current car sales at a high, I know they did not need my business as they sold 18 cars that day. This was just excellent customer service.

This place is very hospitable and informativeThe staff are friendly and give you extensive information for the carsYou have great range and good delivery time

Patrick offer free valet service. They are prompt, courteous, and prices are fair. They also leave a free loaner car. Highly recommend their service and sales department

I have always had great service at Patrick Mazda. They keep you updated and show you a video of them inspecting your car and telling you what they think you need. They also give you a loaner car if they have one available. I highly recommend the service department at this place!

Excellent, prompt and polite service. I especially enjoyed watching the video of my car being serviced. I would definitely recommend having any Mazda serviced at Patrick Mazda.

At first, I was pleasently surprised with the Mazda sales team when we were discussing different possible options. However, once it came time to sign the papers, all communication was lost. Had to wait 3 weeks for the car to be registered and they did not even comply with paying for the inspection for the car! I had to get it inspected and pay for it myself, ridiculous. Please educate yourselves on who you talk to if you plan on going to this establishment!

Everyone was super helpful & made the process so easy!

Had a great experience doing business with Patrick Mazda. The sales department in particular are very helpful and welcoming. They made sure to make me feel comfortable and helped me choose the best car as per my needs!

I had the 5-star detailing job done on my CX-9. The check-in and check-out were smooth and professional. The result of the detail job was excellent. My car looks like it’s new! There new location in Auburn is great - so much more room.

I had excellent service at Partick Mazda. The staff are all friendly and polite. The waiting area is very comfortable. The service person texted me a video showing the areas of the car he was looking at and explained what was needing repair right away and what was coming up in the future. After I gave permisson to have the repair done it was performed quickly. I got the car back clean inside and out. Any questions I had were answered in a way I could easily understand. I have no complaints.

My car was ready when promised and the work came in under the estimate. We won’t go anywhere else. Thank you!

Dealership was great to work with. Gave me their best quote online without haggling. Super friendly and helpful!

I had a great experience at Patrick Motors. I am 70+ yo and I have dealt with many car salesmen and dealers over those many years and this was the easiest and friendliest experience I ever had. The salesman, Kendall, could not have been nicer. He was very patient with my wife and I as he explained the electronic systems over and over again. The finance manager was polite and not pushy at all. I would highly recommend Patrick Motors to anyone and everyone.

Geographically very appealing, plenty of space when viewing limited Mazda choices. Mazda has the best designed sedan for 2021 & 2022.

Very professional and punctual. I do not mind driving one hour to get to them because I know my car is in good hands. Thank you Patrick Mazda,

Great customer service!! Highly recommend for service and sales.

Always great and friendly service. I usually appreciate that they wash my car after the service; however, the wash left a LOT of micro scratches on my car. Otherwise really helpful and kind service!

Great people, great workmanship!

Bob was great throughout the process of purchasing my new car. He answered every question I had before I had the chance to ask it! He made everything simple and quick, and I appreciated it.

The people working at Patricks are very informative, courteous and very nice. The service representative text you a video of the service person working and explaining what is being done on my vehicle. I am having done exactly what is needed and no extra unnecessary work.Eleanor.

Fantastic service! They kept me informed all day through text, call, and video, picked up my car, end left me with a great loaner. Thank you!

Purchase a car during our visit. I just wish it could be better

I had a great experience here! Love my car and the new state of the art facility! I dont see how anyone could have a bad experience here. Everyone was friendly, and transparent about everything. Ignore any bad feedback. People love to complain about anything these days.

Amazing service at the service department! Staff friendly and welcoming. Service was fast and they provided me with a video via text showing me what was done on my car. Definitely recommend Patrick Mazda!

Leased a Mazda CX-5 for the first time at Patrick Mazda. Had an excellent experience with my salesperson Troy. Would definitely recommend to anyone looking for a great dealership. Everything was done so quickly and conveniently.

Wonderful service and beautiful facility!

Ive brought my Mazda here for service a few times now, and have always worked with Joel as my service rep. Joel is patient and informative when answering my questions, and is very considerate (he always has the loaner car ready with the AC or heat on). He also isnt pushy if I decline additional services that he recommends. Lastly, I was surprised their complimentary car wash even cleaned my car mats! I havent experienced this before at other dealerships.These are all minor details, but they separate just good from excellent customer service in my opinion. Thank you guys!

Excellent and efficient service as always. The new facility in Auburn is very modern and stylish.

Patrick Mazda went above and beyond for my oil change and service. Just that alone would make me buy from them again.

After purchasing my MX-5 I decided I wanted the OEM appearance package installed. I decided to contact the dealer I purchased the car from. As background, the dealer I purchased the car from had messed up many things during the purchase of my car and during one of the calls the salesman had told me they would do something to make it up to me but never elaborated.After taking delivery, I brought up the fact that he mentioned that he would make it up to me but I wasnt sure what he meant. He told me to tell him how he could make it right so I asked for a discount on accessories. I figured that they could give me a small discount, maybe employee pricing, but all I got was Ill see what I can do. It took them 2 WEEKS with multiple calls/texts to simply get me a quote on the appearance package and I had to supply them with the part numbers. The quote was for 100% full MSRP on the parts and $700 in labor to install it. I decided to just call around a bit to see if I could get more competitive pricing.I called Patrick Mazda up yesterday to shop around a bit/ask for quotes on parts + labor. Not only were they able to get me a quote on the call in less than five minutes, they were able to overnight the parts in for the next day. I got a call this morning for the appointment, took my car in, and they installed it with no fuss AND they gave me a 15% discount on the parts too.While there, I worked with Joel Marrast (service manager). When I pulled up, he already knew who I was. After taking my car in he checked in on me periodically with status updates while I waited and was very friendly, professional, and courteous.The technician who worked on my car (sorry, I forgot his name D:) came out to show me the work he had done and he was great! He mentioned he had been working on Mazdas and MX-5s since the first one came out and it definitely showed. He was professional, helpful, and very nice.The waiting area was clean, had beverages, available WiFi, and an area to plug my laptop in so I could work while I waited. The people here are friendly and respectful. The technicians seem to know what theyre doing. I will be taking my car here for service going forward and I definitely recommend you do too!

Quick service. Nice waiting area with refreshments

Have purchased a vehicle and had work done on it here. Very professional and easy to work with. 5 stars all day

I was very impressed with the efficiency and communication I experienced during my visit to have my car services today

Fabulous customer service, timely, beautiful establishment .

The new facility is beautiful and Inventory is great for all CX30 models. Sales Rep Nick and manager Dave were professional and courteous. I was undecided whether I should buy Mazda over other highly rated brands. I decided if the Patrick organization put the big bucks into this new store that they really believe in the good future of Mazda cars. I bought an in stock CX30 of my exact specs.

Very nice abd efficient

Really like the new location. Great and friendly service as always. Video messaged to me with overview of service with recommendations.

Great oil change! Top notch service!

Very happy with my Mazda CX 5. Wonderful car. Delivered to my residence and I am very happy with the delivery.

Received notifications of recommendations and work performed digitally, representative was available by phone for questions, and billing happened without my stepping through the doors of the service department. All considered, this was a good experience.

I purchased my second Volvo XC 90 today. Sales people are helpful and respectful. Not overbearing and pushy. Clean facility with friendly staff. Though the process takes a while, it was comfortable and worth it. Service is excellent. Highly recommend.

Did recall here, took a little over 6 hours. Staff constantly reminded how much time was left for work to be completed. Thank Patrick Mazda for the coffee even though I fell asleep for a few, I cant blame the comfy couch👍🏾

This is one of those areas were one star is not nearly low enough. Nearly every bit of my experience with this dealership after agreeing to purchase the car was awful. I would never buy another car from any of the Patrick dealerships and actively advise everyone I know to stay away.

Fantastic. Fells like white glove service and beautiful new space. Check it out. Especially the beautiful red mazdas.

I had a great experience at Patrick Mazda dealership. Nick found the exact car that I wanted with low mileage, tip top shape at a fair price with excellent customer service and knowledge. The entire experience was a pleasure.

My vehicle was broke down and they fit me in and got me back on the road so close to holiday. Thank you to the whole Patrick Mazda team.

Great service, salespeople were friendly and easy to work with.

Easy, quick and thorough regular oil change service.

I always have had a great experience with Everybody at Mazda. Very professional and friendly. The new facility in Aurburn is absolutely gorgeous!

Great experience, the sales and finance team members really work hard to put me in a vehicle I wanted!!

I was looking for a vehicle and visited about 6 dealerships before landing at Patrick. I was impressed with their patience, knowledge, and energy, and I did not feel at any moment like I was being coerced or that disingenuous tactics were being used. There are some elements to buying a car that can be painful, and the entire team helped make the process, by and large, very positive. Highly recommend.

We’ve had a very positive experience at Patrick Mazda so far. Will be taking delivery of car in a few days. The sales process with Bob Fuqua has been smooth and the dealership has been straightforward throughout.

Great service in a brand new location!

I bought my Mazda CX-9 here and had a good experience with the salesperson who they laid off due to Covid-19 slower sales. Patrick Mazda includes 3 oil changes and car washes in the first 2 years. The first two service visits were fine on the 3rd they did not clean the interior of the car as they had on the other service visits. When I commented on the dirty interior, I was told “Oh, we only vacuum the drivers floor mat” They claimed that they never clean the interior. When I commented that the exterior was wet in several areas, I was told, “Oh, that will dry when you drive away.” I asked for someone to dry the car off and ultimately the representative did have someone come out to dry the car. I relayed to the representative that I was not happy that they didn’t clean the interior as they had in the past but he did nothing. I had never seen this individual before and had the impression that he was either new and/or that Patrick Mazda has lowered the level of services that they provide.

Bob made the car buying experience so easy. I was blown away how quick and painless the process was and I will definitely be referring my friends to Patrick Automotive.

Always a great experience at Patrick Mazda service! Joel and Rachel are Awesome!

Very good service would recommend this dealer to anybody friendly, professional .knowledgeable