Always do a great job with my repairs! Would recommend without a doubt. You pay a bit more but the quality of the work and service cant be compared.

Current customer or better say VICTIM of Norfolk Power Equipment. I cannot give zero stars so one it is.This place is an absolute CON with fast talkers and swindlers that will take your money and leave you with nothing.Brought in my equipment for maintenance and a few repairs. Dropped it off in July 2021. It is now October 19, 2021 and I still do not have it back. Not only that, but they keep adding things to repair on my equipment. The cost now is equal to buying a new one and I am stuck with a unit that according to Norfolk Power still needs more work.Run, dont walk away from this place. Take your equipment and money somewhere else where they will not try to rob you blind.Unprofessional, sleazy business!The good reviews in here must be family and friends padding the ratings because anyone who has real dealings with these people is left ripped off and angry.Report them to the BBB. I will.

80$ to tighten 2 bolts on a 201tc. The heating shield broke loose told me it was fixed. I picked it, in the same exact condition. 100$ an hour for labor and you cant fix a heat shield and then lied said it was fixed. Never again.

Parts department is incompetent. They Will not answer phone calls 90% of the time. And when they do they order the wrong parts. Kubota should find a new distributor. Sales isn’t any better either they will keep telling you your new piece of equipment you’ve paid for in full will be in in 2 weeks for months. Not worthy of one star but no other option to chose. Good luck

Norfolk Power over the years has provided excellent service for our vast array of equipment. They offer a wide range of equipment and stand behind it with their robust service organization.Nate in the service department has been especially excellent in finding pragmatic and practical solutions to the jams we sometimes find ourselves in. Always a pleasure to work with, and he has a deep level of domain expertise across a wide set of equipment.Norfolk Power is not my closet Kubota dealer, but they are worth traveling the extra miles to get great customer service. Keep up the great work!

I had an amazing experience with the service department at Norfolk Power. Everyone was helpful and they were able to get it done ahead of what they said they could. Will definitely bring my machine back for future service. Would highly recommend bringing any machine to this service department!

Variety and quality equipment, thats the way I can describe this establishment. Knolegible personal, great prices and a parts department second to none.Go and have your own experience, you will thank me!

Great place to work! Gained lots of great experience while there! Fun hard working environment and people. Highly recommend!

Great place! The Service Manager is so helpful, he walked me through how to get the right chain and repair my chain saw. Now it works great! He took the time to make sure I understood all the steps to safely clean unit and replace chain. Saw works great now. I really appreciate their excellent customer service and they care about their customers. FIVE STAR SERVICE, support this local business.

Made a delivery here with a sleeper, and a 53 ft. Easy in and easy out. Dock with a forklift, great guys there to unload. Smooth process.

I have never had a problem with the quality of work with their service department. They always fix our broken equipment correctly and without issue. Occasionally there communication is a little slow with updates on timing, especially during the busy times of the year. In the end I would recommend the service and sales departments. Pricing is fair and the people who work here are nothing but friendly.

Always received excellent service from Nate (service manager). Knowledgeable and friendly, ensures that the job is done right the first time.

Very helpful and knowledgeable service.

Nate provides the best service hands down. Hes knowledgable, engaged, and interested in helping. Hes polite and professional. The people there are the reason I purchase and service my equipment at Norfolk Power.

Service department is great to work with, Nate the service managed is an outstanding worker. Gets things done, on time and done right

I’ve worked with the service department a number of times both on maintenance of my lawn and snow equipment as well as intermittent problems. Not only have my issues always been resolved but experience has always been seamless from start to finish.

Nate in service was able to service our entire fleet of RedMax equipment this winter. Excellent service and communication.

Service department has improved over the last couple of years with communication and workflow

Peter was a big help with helping me find what I was looking for and availability, and also returning phone calls to keep me updated until my product came in.

Horrible parts department with unfriendly staff, spent 30 minutes in line to find out they dont sell parts for machines they sell. place has gone downhill ever since they moved to this location

Bob F. is always responsive and helps us find the best product and pricing available. Service and parts are always available to help get us up and running when we are down.

Service department was a great help in getting my new snowblower going and I DIDNT EVEN BUY IT FROM THEM while a huge storm was coming. Thanks to Nate for making the process easy! Always buy your power equipment from this place first!

Helpful staff!

Your service department is second to none. I had a hard time starting my chain saw and your service manager Nate took the time and showed me the correct way . Thanks again Nate.

Had what we needed. Parking was not great.

This place was great ! The staff is very knowledgeable, answered every question before I even asked it ! Made me feel very confident in my power equipment purchase. 100% Will recommend this place to everyone I know. Thanks Norfolk Power.

Always like doing business with Norfolk Power, they have the best stuff at reasonable prices, and very knowledgable, so you can discuss your needs and get the right information

Super friendly and courteous people. Great customer service!

Very professional service had what I was looking for $50 off what a discount very good

Two Thumbs down, I have a small Honda snow blower the cost to change less than 1 quart of oil and 1 spark plug is greater than an oil change on my 2014 BMW X3 at the dealer!. When you leave your machine there for service it is stored outdoors till they get to it. Grossly over priced.....

Very helpful and they had what I needed for a good price

Bottom of the barrel. Called first thing in the morning to beat the rush. Spoke to a salesperson, chose a lawnmower, paid for it over the phone. Went to pick it up, they had sold my unit, no more to be had. Salesman laughs in my face and says Ha, there were four of these here this morning! Got way too big to do good business, go elsewhere.

Verry friendly and helpful staff. Wide selection of equipment and accessories. Will definitely be back.

Service department provides regular updates and is flexible, working around customers schedule. Would recommend.

I worked with Tyler and had a phenomenal experience. He was very timely and professional and positive, and I wouldnt go anywhere else.

The crew here is always great. The pull cord on my blower recently broke and I brought it in for service. The NPE team fixed it quickly at no charge, where I expected a multiple week wait for the repair. Awesome service and experience.

Great customer service in the parts department

Helpful staff, low product inventory on hand, if you need something fixed its gonna take weeks usually. At least this is my opinion

My favorite place that blue weedwacker string is the best I used yet worth the money

Great business, helped me fix my tractor fast.

I had an amazing experience at Norfolk Power Ive gone to all the other dealers to find the proper thing for my Walker none of them had it in stock and it was a 7 to 10 Day lead time forget it in I walked in assuming the same thing but I figured Id give it a shot while doing so I doubt with a young woman named Rebecca she was extremely helpful in finding the part that I needed and she had it to me in one day I will and have recommended everyone I know two years Norfolk Power

I went for the service of my slow blower repair, so their service is terribly bad . Even that Unit is brand new and never been used, Unfortunately estimation cost higher than cost of the equipment . Even manufacture of that Unit it self surprised with it . SO I WILL NOT RECOMMEND SERVICE WITH THAT COMPANY .To my knowledge not even reliable of their service.

Excellent parts department

I was taken care of very good I will be back to them

Very helpful, work with yr budget, professional & friendly

Friendly sales person.

Would not buy here service is terrible you wait for months to get repair

When you need the good stuff you come here.

Best place for service anywhere around. Extremely professional and knowledgable staff. I needed a part for my 1998 gravely mower. They had the part in stock. Great place.

I was directed to Norfolk Power by the manufacturer of my leaf vacuum. I called the Wrentham location called to ask how long it would take to get my Billy Goat leaf vacuum repaired (new transmission) and was told minimum two and maximum three weeks. So I loaded up the machine same day and drove down there. When checking the machine in I confirmed the timeline only to be told minimum 4 weeks maximum 6 weeks. What a con.

Parts department is very helpful

Absolutely terrible. I’ve bought over 30,000$ in just lawn mowers here. My stander x needed a brand new Kawasaki engine last year because there Kawasaki engines where absolutely terrible the year I bought it. It was under warranty and then this year the same exact thing happens. Needs a new engine. We didn’t even put 250 hrs on the new engine and it has to be replaced and there saying I have to pay for a new engine. So what for your guys warranty you put a POS engine on it so in less the a year it blows up and the customer has to pay 2500$ for a new one?? Absolutely worst experience with these guys in service and we’ll never buy another thing from this place.

Knowledgable staff, excellent service. Pricing a bit high but fair considering this is not a big box store. Staff took time to walk me through specs and features. Purchased a snowblower which was delivered promptly.

I called to order parts here twice went to pick up parts found out they didn’t order them both times. Dropped my tractor to have it evaluated took a week for them to give me an estimate that was more that the tractor was worth. I lost over a month of use and had to buy a new tractor

Great place for pro landscape equipment. But everything at msrp... must negotiate.

Had been trying to make a purchase from them since the 14th of March. Each day we went in we were told to come back the next day because they would DEFINITELY have it in then. Thankfully we live close because each day prior to showing up we’d try calling sales, and no one answered. After two weeks of this going on we finally called the front desk. The front desk immediately hears that you’ve been trying to get in touch with sales and transfers your call with out giving you a second to explain yourself. They finally got the product in and had to process the steel. Same situation was told it would be ready in a few hours. Finally got in touch with someone who was very rude on the phone and said it would be at least a few days. Couldn’t ever make the purchase. VERY disappointed

Norfolk Power is my first choice for all grounds machinery and parts. Ive purchased several chain saws, string trimmers, pole saw and more. They carry the better lines of equipment and have an excellent parts department. I highly recommend Norfolk Power for professional and home-owner purchases.

I have a small riding mower and used them for parts a couple times. Helpful, knowledgeable and good at returning phone calls. Will also give good advise for troubleshooting

Peter is the best

Purchased a Cub Cadet snowblower in Carver a few months ago. Had to approach someone at the parts department after walking the empty showroom floor for a few minutes because there apparently no salesperson on the floor. Not impressed, but still bought it.Went in today to the same store to purchase the same machine for my father-in-law.Had the exact same experience. No salesperson on the floor and finally went up to one of the two gentlemen at the parts counter and was told I had “go find a salesperson.”Walked down to where he pointed and stood in the doorway of an office with a gentleman sitting in it. Nothing. So, I walked. With my money.I ran a motorcycle dealership in Natick a million years ago with 3 lines of motorcycles and two lines of power products. All departments in the shop watched out for each other. If a parts person was approached about buying something off the floor the response was, “Hi, thanks for coming in. Let me bring you over to one of our salespeople and they can help you.”Simple but apparently a lost art. Lesson learned.

Awsome parts department

Dont bring your small engine equipment there. They overcharge you 2 to 3 times what you should pay for service. They just want to sell you equipment.

I went there to get 4 shear pins for the snowblower. They had them, even after 3 noreaster. I would have thought they would be all sold out. Good selection of items.

The only place I shop for true power equipment. Buy the real deal from Norfolk Power and leave the imitation junk to the box hardware stores.

Called in to order accessories for my 2018 Kubota B2601. Picked them up two weeks ago and found they had clearly sold me a box blade and snowblower that had been stored outside for what looks like over a year. I checked the receipt and it was all 2017 equipment. Disappointing to pay full price for old stuff. Now they don’t call me back, huge surprise. Next time I’ll go to New Hampshire to avoid sales tax and probably get better service too. Seems like their problem is ownership, employees all seem nice and knowledgeable.

Buying experience was good. Ive bought a couple things here. Service less so

Bought my snowblower from them. Just called to have it serviced (Its Nov. 27th), and they said it would be 6 to 7 weeks before I could have it back. I thought buying locally would mean I would have someone to service my machine, but with turnaround being well into January, I am going to have to look at other options. They have a good selection, but dont buy from them expecting any sort of preferential service or care. Youre in line with everyone else.

Great team, I have purchased a lot of equipment, had service done many times, parts department very knowledgeable, great place for contractors and homeowners. Excellent local family owned business, shop local.

The best lineup of Power Equipment in our area, very quick in and out with my new Husqvarna. Thanks Chris-

My husband sent me if for a part for our 1980s Toro Snow blower. Keith went above and beyond to track the part down. Great customer service! Thank you.

Much better service than the big hardware stores. Better quality and selection too

Great place to purchase equipment. Helpful staff helps make it happen.

Friendly people, quality equipment

Great equipment! Great experience dealing with Chris my salesperson.

Mid week the first week in April I dropped of a mini excavator for repairPrior to doing so I called to check on the lead time for diagnosing what needed to be repaired. I was told two days at the most. At the time of drop off a service person named joe confirmed two days. I waited nine then called to check. As of nine days machine had yet to make it in the shop.Eventually on the 16th of the month I rec a message not on the number left at the time of drop off.After some back and fourth I was told parts needed to be ordered and it would be another 9 days. Now totaling 21 days for a quoted 2-3 hours labor. Operationally something is wrong.On top of it all they quoted me 8800.00For the second part of the repair that I was quoted 1400.00 from a traveling repair service.I’ve know Glenn (owner) and family since the mid 90s. Recently it seems as though business is disorganized and out of control. The above experience along with last year dropping a 7k mower off to my shop without me actually buying it has me wondering.I would say be careful buy what’s in stock

I recently purchased a Honda HRX lawn mower from Norfolk Power in Wrentham. Ian in sales was very helpful. When I noticed a scratch on the floor sample he sent me to the warehouse where Glen and his crew unboxed and set up a new mower in just 15 minutes. In all a great buying experience and a great mower.

Bought a new lawn mower and was treated well.

Top notch service on older machine. We have a 20 year old Ariens snow blower that Norfolk Power has been servicing for the past 10 years or so. We call in July, they pick up the machine, they call with an estimate, they service the machine then deliver it back - simple as it gets. They showed their true colors however when we had a problem after the machine was delivered back to us this year. There was a fuel leak, when Wayne (their road service person) came to look at it, he located the problem, took it with him, and they returned it fully repaired in a few days time. When we used the machine in the first storm, it ran a bit rough. One phone call, and Wayne came right back and made the proper adjustments right in our driveway. We never hear any push to get a new machine, they really get it when it comes to service. True professionals, well never use anyone else, and when we need a new machine, were going to them.

They dont take American Express. So I dont use them as much as I wood.

Picked up a new Ariens snowblower. Curtious service, unit ready to go and all set up! Great business!

Dale was extremely helpful with my recent snowblower issue. Based on the details he supplied to me about the repair he must have a good relationship with the mechanics. The cost to repair was reasonable (Ive been taken over the coals in the past by several other shops). I bought my Ariens snowblower and Husqvarna backpack blower for my residence here. Sale staff was knowledgeable and made sure I didnt buy something too big or small. Their prices are comparable to online. And by buying these here I get a certain priority, something those who buy from the big-box stores seem to forget.

I got a great price on a used Kubota B tractor, and theyve done major repairs on my Kubota L cab tractor. All you could ask for in a local tractor dealer.

Pricey but great tools and more.

Very helpful and knowledgeable. Fixed my lawn mower when no one else could.

Very helpful friendly service.Carry a ton of parts in stock.

Great crew thank you

Parts department is excellent.

Spent $600 to repair my 11 HP Ariens Snow Thrower and it did not help even for the 1st storm during last winter, when called they cannot get to it for weeks. Currently shopping for a good Repair shop around...

Very good quality service very helpful.

Bought a Kubota BX25D tractor, my salesman was Chris. From beginning to the end, EXELLENT customer service, everyone was very courteous, highly recommended.

Had a great experience with them.They helped me with the parts that I needed to fix my tractor.

Have a decent selection but the staff is a joke . Bunch of bone heads thats they hire are so out to lunch permanently its not funny .

Always knowledgeable with sales, parts and service.

Got everything you need extra friendly staff

Good service

Great service and great customer services.

Great outdoor power equipment. But a bit over priced.

They have the parts on hand, they have the Technicians to take care of the problem, and they get the job done.

I just bought a tractor

Good inventory, friendly staff.