This place is amazing. I (unfortunately) had the need for collision services following a fairly major accident. Having used Paragon for a small job in 2014 I requested the insurance company use them for these repairs.They completely exceeded expectations, managing the entire insurance process seamlessly (which included arranging a rental car for 3+ weeks). All I really had to do was show up and drop off the car and transfer to the waiting rental..then repeat in reverse when the repairs were compete. The process could not have been easier.The quality of their work was excellent, so good that on the way home from picking up the car, my neighbor asked if I got a new one!Lets face it, we all know that major auto body repairs are usually an inconvenience, however if you leave it to Paragon that inconvenience is reduced to the bare minimum (maybe even eliminated).I usually dont post reviews but this experience was so positive they deserve credit for it. Id give them 6 stars if it was an option.
The quality of their work is really great! I brought my carb in through a GEICO claim and weird definitely continue b going there for body work. I do have to say the final price tag was way more than I anticipated but it didnt matter much as this was getting covered through insurance.
Took way to long to get my car back for something that wasnt major work
Vanessa and staff were excellent....and my car looks great! Would highly recommend.
Helpful staff 👌
They repaired the side of my car and had to use a metallic black paint. When I got the car back I could not notice any difference between the factory paint and the newly painted side panels, plus the body work itself was perfect. Ive never before experienced such a high quality job.
I dont understand why their rating is so low. These guys provided fantastic work and service for me. For no charge to me or the insurance comp, they gave me the pleasant surprise of additional work, in which they made a prior mismatch panel (from a poor body shop in the Midwest) blend and match their paint to the front, and the car original paint to the rear. It was a matter of pride in workmanship for them, and what a car they worked on would look like on the road. Who does that anymore?! Communication was excellent throughout, never leaving me hanging. They let me know when all the parts had arrived, and met the completion date they had given me.
I have been going to Paragon for years and the most recent experience really was over the top. All employees are extremely helpful, professional and efficient. If youve ever walked into Paragon, you know exactly what I am talking about. They were able to get me into a rental, deal with an insurance rep and on my way within five minutes. If youre ever in need of body work, I recommend Paragon!
I had a great experience. I have Geico insurance and Paragon is one of those Geico preferred places. The owner was very nice and personable, the work they did was great and they were very communicative. I got regular text messages letting me know estimated start and completion dates and every time I called or went by the staff was very nice. The absolute best part? My car was gross when I brought it in—needed to be washed and the inside was in a sad state of uncleanliness. When I picked it up it made my day to find that they had cleaned up the whole car—inside and all! I thought it was a really great added customer focused touch.
We took our car in for a repair of a collision. They were great. They fixed the side of our car-but when we got home our gas tank flap is broken. If we open side door it hits the gas door. They would not call back after multiple calls then their paperwork person conflicted what Mike said. We have pictures showing they fixed that side and she admitting to removing the gas tank flap, yet Mike said it was wear and tear and he will not replace or fix. He got angry and said despite her saying they touched it he will never admit to it. Good luck with that was his angry parting to us.Beware, it worked when we went in and doesnt when we left. Challenge them and an angry response and do not come back here will be your answer.Do not visit!!!
Staff the service provided was fantastic. Made my new car back to the way I bought it. Everything was made easy from start to finish. Hopefully, I wont need to you guys again, but I will go back if I do!
Excellent Service, competitive pricing
Nice little body shop in the middle of wyckoff. Had an appointment at 12 wasnt seen till 1230 very disappointed.
Horrible experience with this Geico Xpress Body Shop.Total lack of communication, repair went on for weeks.We had to take our vehicle elsewhere to resolve the issues with the new tire that was put on our vehicle at this shop.We were told that the vehicle was dangerous to drive.Bolts were left loose and an incorrect tire was put on the vehicle resulting in a tire pressure monitor problem.Absolutely HORRIBLE!Stay AWAY!
Amazing service and perfect work. Great alignment with GIECO.
Excellent service,parts and full door replacement done in 4 working days. I am a ship mechanic and I can tell good from bad these guys are good.
Good service timely fashion good work
I came here to repair a door, hoping to pay cash and not go through ins as my lease was up in several weeks. One of the main representatives was kind enough to assist me and gave me a decent price. Every time I tried to set up an appointment he was busy, for 2 weeks. Finally on the day of the appointment, I informed said rep that I am on a time crunch and dont cant stay. I had to wait 10 mins to see him, another 5 mins while he went to inspect someone else vehicle. Again I asked him if he would be able to take the car and was just dismissed with a wave. After I confronted him that I have to go and been waiting for 15 mins, he told me oh well this doesnt make sense for me for the money anyway, and I was going to look at the board again but goodbye! Horrible service, will never recommend this place unless you possibly have insurance.
Did the bare minimum even left garbage in my car after done and didnt even fill windsheild fluid after replacing the container
Wonderful work! Great customer service!
Great service and attention
Have been there in unfortunate moments (accident) and the staff and owner have always been helpful and terrific.
I had a very good experience. They are all friendly and professional people.
Never go there for geico !!!! run away !!!!
Just so so.