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Safelite AutoGlass
985 Central Park Ave, Yonkers, NY 10704, United States
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Safelite AutoGlass

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La
Review №1

Safelite is a prime example of the old Yogi Berra adage, No one goes there anymore, its too crowded! Ive used their roadside service and was very happy with it, but the Yonkers location was Bonkers!After speaking to Corporate I followed their instructions and just dropped by. The parking lot was so full I couldnt get all of my car off Central Avenue! Just backed up and left.I had a better result on my second try 2 days later. But just a little better. I actually found a parking spot, but had to ask the customer who was waiting with his car door open while he smoked a joint to close his door even though he saw me pulling in (Guess it was good stuff).I walked into the office and told my tale of woe and they sent a service man out with me with the presumed tools to clean a concrete stained window. It didnt seem to work.Went back inside to wait for my estimate to replace the stained windows. $2,100!Next day I went to Mercedes Benz...$125 for a detail and $50 extra for a special process to remove the rest of the stain.

Ca
Review №2

So far so good, I just got my new windshield today, it took longer to get done than I was told but they did a great job transferring my registration and inspection sticker so it was definitely worth the wait. overall great experience, everyone was polite and professional

El
Review №3

They left the wiring to my alarm system hanging out. They also destroyed material that goes around the top of the window. The manager is Raymond he is not professional at all. He was face timing his family members and taking personal calls when he should have been on the phone in regards to my vehicle. The job was horrible and the professionalism was very poor. I would not recommend this place and if you choose to use it make sure you double check their work.

Ro
Review №4

Friendly staff! They are very professional and don’t waste your time. I hope I don’t have to go back but if I am confident that my car will be taken care of.

C
Review №5

Appointments was fast. Excellent service.

Sh
Review №6

The staff was really great and they worked quickly to get my window fixed. The issue was that after a few weeks, I went to use my defroster and realized that they have connected any of that back. Now I have to go back and try to get them to fix that. Lets see....Update.... I made an appointment and went back to Safelite and they were so good to me. They made sure to go above and beyond to get my car window correct. I really really appreciated it, tremendously!! I would definitely recommend.

De
Review №7

Had my passenger side window replaced after a break-in. Just over an hour and done. Vacuumed up most of the glass for me too.

M
Review №8

This location is GHETTO. The manager Ricardo is the manager. He is careless, unprofessional and has NO customer service. My service was canceled 3Times. When my window was finally installed and didn’t work they claimed the glass was defective. In order for the Job to get done YOU As the customer has to call them and show up at the location to find out the status of order and new appt. Finally the new glass arrives which i had to call to find out and Ricardo suggests I wait for an appt AGAIN then hangs up. It’s now been 4 weeks!! my car is a rental so for a MONTH I have not been able to rent it out due to a broken driver window. NEVER come to this location is you are looking for professionalism.

Ra
Review №9

Great and quick service.I had a small chip on my 2015 Honda CRVs windshield with the size of a dime and the personal repair that quickly according to the scheduled appointment.The guy was very friendly and clean.

Tr
Review №10

This old bald white man took my cash and charged my card for a windshield replacement and tried to deny it until I contacted my bank. My bank flagged their charge and that man (Mike/Micheal) tried to blame a staff member that never even touched my money. Don’t come here. They are trying to scam people out of their money.

DA
Review №11

Would have gotten 5 stars but had to go back because the molding on the drivers side was not reinstalled properly, took them about 10 minutes to fix and the removal of the inspection sticker was botched, I had to reinstall it and the registration as they were placed covering the auto light sensor, everything else is fine.

Ma
Review №12

Excellent job replacing the windshield but be prepared to wait. I brought it in for my 1pm appointment and it wasnt done until 5pm

Ti
Review №13

The technician, Luis, came to my address and replaced my windshield in under an hour. He transferred my inspection/registration stickers to the new windshield. Very professional and polite.

Me
Review №14

Quick service but not very communicative and windshield still visibly damaged

Lo
Review №15

Excellent service. I live a distance away and had to come to this location to get my windshield replaced ASAP due to appointments being full at locations near me. Employees were very responsive to my needs and helped get me in sooner so I didnt sit in their waiting room for hours, and the replacement came out great.

Ny
Review №16

Quick fast and easy service.

Na
Review №17

Despite a few storms and other obstacles, the Safelite team came through and offered exceptional service. I am beyond impressed. They communicate phenomenally with the insurance company and the end result is great service.

Ci
Review №18

Not particularly nice or helpful

St
Review №19

Quick and easy once you have an appointment. Lets see how well the new windshield holds up in the weather. Only time will tell.

An
Review №20

Did Exactly everything they said the would from the price all the way to the time they said it would be done

Pe
Review №21

Left out parts during reassembly, very disorganized location. Extremely high volume shop.

Ja
Review №22

Great customer service.

gi
Review №23

Wonderful technicians!!! They work very clean and fast! Keep up the great work fellas!!

Ca
Review №24

Quick and friendly service. Helped me with a good advice when contacting my insurance provider and the job was done in less time than expected. Very happy.

Sh
Review №25

Very professional and fast. Very kind and sweet would absolutely recommend! Fair price, very straightforward, no run around.

Ra
Review №26

Very good service. In and out. On time. Friendly staff

My
Review №27

Excellent service. They took care of my needs very quickly and everyone wore masks. I felt very safe and would recommend them highly

Da
Review №28

I think they do a terrible job on the crack repair so that you need to replace the whole windshield. A small crack from a pebble turned into 5 lines with the crack in the center. I wont be going back to this location.

He
Review №29

Great did wonderful job polite leave the car that text with up dates was very fast on time

to
Review №30

VERY helpful and Mike is so professional,in yonkers. Highly recommend!! 🇺🇸🇺🇸🇺🇸🤗🤗🤗

Mu
Review №31

Awesome experience with Safelite. Randy was the technician that came to our location and took care of the installation quick. Very professional. Definitely recommend Safelite to anyone looking for a convenience and fast service for any car window installations.

Wi
Review №32

Fixed my windshield this the second time lol

Er
Review №33

They were very informative, quick, professional and the repairs of quality work. I received a chip on my windshield and now I can hardly see it.

Dm
Review №34

Fast service. Fair price

An
Review №35

Quick and friendly place

Mi
Review №36

Very polite customer service and technician is clean and gentle with my vehicle.

fe
Review №37

Great job

Ro
Review №38

Great service, be patient because they have limited stock on glass and they also offer mobile glass service.

ju
Review №39

You have to wait to much

Th
Review №40

They had no problem changing the windshield of my car.

Na
Review №41

I needed my Minivans sliding door window replaced ASAP. Explained to these guys the make and model of my vehicle (Honda Odyssey 2016) before they came. I was told the job couldnt be done, sliding door needed to be deactivated and the time It would take makes it an indoor job, requiring me to take it all the way to their shop and left for the day. A waste of my time. Lucky a friend recommended 4-star auto glass who did the job on the spot, professionally and immediately.

Da
Review №42

Got my windshield replaced here the other day. Made the appointment online which was very quick and easy. Car was ready to go in 3 hours. Excellent repair job. Only downside was that I had to bring the car there since I have a camera that had to be re-calibrated and they can only do it at the shop, but was a small price to pay for quick and great service. Would recommend!

Ea
Review №43

Didnt use them to expensive

Ch
Review №44

Great service. I drove in without an appointment to have a chipped windshield fixed. Didnt want to call my insurance company for fear of a rate increase. I left less than an hour later with the repair virtuallyInvisible and at a price that left me smiling.A rare pleasant surprise these days.

Je
Review №45

They were trying to over charge me (500$)for my windshield but on the website it said ($325) then I went to a different safelite and they charged me (318$)

Ti
Review №46

Horrible !!! Horrible !! Horrible. This locations customer service is just horrible. They sent the invoice in to my insurance agency got paid for work they did not complete. It literally has been 2 months and I have not received my window yet, they have left this temporary glass in my car for two months. My car window does not go up and down and it is not even the same color as my other windows. They changed my appointments without talking to me, and I have gone to the location 3 times and each time left with the glass that was not the right fit. They had me waiting for 3 hours without even communicating to me that they didn’t have the glass my car needed. The women receptionist is rude and should not have a job there. She does not know how to speak and she constantly hangs up the phone on people. I do not recommend this location at all. The shop that comes to you has way better service then this location.

Ta
Review №47

They were unable to seal a small crack

Ti
Review №48

Have had to go here twice unfortunately. Thank God its always great, reliable service

Co
Review №49

One and done. 1st time I used safelite. Showed up on day 1 after making the appointment and they didnt have the window after 30 minutes of waiting and a 40 minute ride to them. No big deal mistakes happen that didnt bother all that much. Came the next day, they changed my passenger side window in and out, great. They said they cleaned out the broken glass from inside the door. Well they absolutely did not, this was back in late February, and every time I open and close that door a little bit of glass falls out of the bottom of the door. I guess Im just going to have to pull the door off and clean it myself, might as well just got the glass from them and did that myself. Thanx safelite, never again.

Pe
Review №50

I was told if I made it to them by 10 am I could have my car window fixed. I took the day off from work and made it there on time only to be told that they did not have my window in stock and they would not be able to do the job that day. I was also told that the person who gave me the information over the phone was wrong and should have known better. That did not help much and still left me with a broken window. I found another automobile window shop that was much cheaper and was able to fix it the same day. So shop around and confirm everything.

jo
Review №51

Quick and speedy service, workers were very courteous and professional.

He
Review №52

Great service!!

Ab
Review №53

Great service and they are careful when they are working on the cars.

Ne
Review №54

Good place to replace your car glass

Ma
Review №55

I actually  belive safelite was a honest and upstanding company but my experience at this shop was met with price swindling and nasty customer service.  Even though I booked my appointment through the website and paid all the cost associated with my installation from your website. The representative at the shop kept trying to charge me extra for what I would say should be apart of the installation cost. For example oh your car needs a molding to hold the glass .  Guess what every car needs a molding to hold a windshield in place so why am I paying extra for this?. On top of that they didnt even wanted to honor the price I paid online through safelite.com. OH our prices change based on the day you choose . Thats the most ridiculous thing Ive heard because the website gives you the cost before  you even choose a date.BTW I canceled my order and went somewhere else.

Pa
Review №56

Great customer service. The tech was very professional.

Da
Review №57

The service was excellent

Na
Review №58

They took care of me and were nice but they left a lot of broken glass in my door and that was annoying. Had to call them and they came to my house and serviced again. Nice people though.

ma
Review №59

Definitely professional work and fast Thank you guys

Vi
Review №60

Made an appointment between 8 and 12. Called the next day to confirm my appointment time.On the day of my appointment, the tech calls me to inform me he’ll be arriving between 12 and 1. His excuse is that “they overbooked” him.Raymond, apparently a manager at this location, made the excuse that “that’s the way the company works.”In short, this location will not respect your time. They are highly unprofessional and apparently incompetent with regards to scheduling.Go somewhere else.

Jo
Review №61

Great service. Very polite and professional.

jo
Review №62

Experience experience and great off-site service plus, employees are awsome handle your vehicles with right care!!

Ri
Review №63

Very professional great service

Ro
Review №64

Had two appointments with them 1st appointment they had the wrong windshield for my vehicle, second appointment they called me day of service to cancel because they damaged my new windshield.

Jo
Review №65

Fixed my window in under an hour 🙌 😊

He
Review №66

Excellent service,fast and efficient. The manager was the best,! We arrived early for our appointment and he did everything that he could to assure that our wait wait was as short as possible. The cracked windshield was repaired in o time flat!

ny
Review №67

They did an awesome job on the front windshield of my car

Ed
Review №68

Great service

Da
Review №69

Great service

Em
Review №70

How can I put this? I will NEVER recommend Safelite to even my worst enemy. Safelite use the cheapest glass possible and at least in this location, customer services is very spotty. They dont seem to care about the situation at all. Ive been back and fourth four times to this location. First they replace my windshield with very cheap aftermarket glass that as soon as I sit inside my car it had the fish bowl effect and very wavy and the technician that install it covered the VIN number with the glue on the glass. Talk about fit and finish? I called Safelite and they said they will replace it with a different brand. I said OK and I set up the appointment. When I arrived there the second time THEY ORDER THE WRONG GLASS!!! They were telling me its the correct glass when I clearly told them my car use a rain sensor. OK then, they told me to come back the next day. I did and when they install it, it had the same problem AGAIN!! Wavy and fish bowl effect and they mess up my trim and finish inside my car. I told the installer and he just cut me off and said to me OK hold on. He came back with the manager that in short word just bluntly told me. I WILL NOT ORDER OEM. YOU WILL HAVE TO PAY FOR THAT. I was like yeah? I called my insurance and explained the situation and sure enough, they approve my OEM replacement which should of been done in the very beginning. Then the glass arrived and the location never called me. So I have to go out of my way to freaking call these people for them to tell me...oh yeah we have it here. So this is the fourth time I go the location but this time, I removed all the trim pieces and plastics so they dont mess it up. The technician Adriam was awesome. I told him that I been there four times and he was like what the hell?? He seems to be the only one who took good care of my car. The only problem? SAFELITE SCRATCH MY OEM GLASS!!! It seems the transportation or whatever scratched my glass!! but at least Adriam was upfront about it. IVE HAD IT!! Adriam installed it and it was perfect but the scratch in the front. Im going to have to take care of it. Its unbelievable how bad of experience I had. I wouldnt recommend anybody to this location. Im pretty sure Safelite dont care about my experience at all but I had to let it out.

Mo
Review №71

Going there to have your windows replaced for any reason is a great place to go very friendly courteous and reliable and dependable no complaints about the job they did on my SUV.

Ni
Review №72

Staff is great and professional. Location right of the thruway is very convenient. Only problem is the parking lot is very small. I had to drop the car off on my way to work before they open. There were no spots in the lot because of all the work vans. I left the car in front of one of the garage doors with no issue, but I can see this possibly being a headache for someone

Mi
Review №73

Very knowledgeable

ed
Review №74

Awesome customer service.

Ch
Review №75

Originally wanted an appointment but was booked up so I got a field service but due to storm made it difficult for them. They called asking if I could bring it in which is what I wanted in the first place. They fixed my windshield perfectly. Couldn’t be happier

At
Review №76

Get windshields and windows repairs done right and timely here.

St
Review №77

Very poor service and i advise not to go there 1star is way too much for them. I have a 12pm appointment and i had to wait for over 2hrs for them to tell me that the window they ordered didnt fit, (must be an aftermarket). Now i have to wait 2 more hours for them to get the correct glass. I will never go back to that location again. Very unprofessional.

Fr
Review №78

I used them last week, last minute to replace the windshield on my Subaru- the second the windshield was delivered, they took my car into one of the bays and did it in 30 minutes. The staff was very professional- from the front office to the shop. Thanks guys!

Es
Review №79

You guys are so lucky, for having such an amazing tech: Raudy your Safelite Mobile Technician, who made me change my mind about yesterdays inconvenience after the service I received today. Raudy was professional and courteous. For sure a great employee to keep. Thank you Raudy for your A +++ excellent service.

Ti
Review №80

I have full coverage with GEICO and have used Safelite once before, no issue ever. They were EXCELLENT to me, my parents and my husband. This time I was not so lucky. On August 2nd I had an appointment at this Yonkers location with Billy the location Manager at 985 CENTRAL PARK AVE, YONKERS, NY 10704. When I arrived they immediately told me that my rear windshield could NOT be fixed due to a broken motor. They were not helpful and it felt like I was being dismissed. They told me I had to get it fixed somewhere else and I had to travel back home 2 hours with the plastic on my car for almost 3 weeks. It took me 2 hours to get there and stayed there for maybe 15 minutes. I took my car to 2 mechanics and they both said the NOTHING was wrong with the motor. I called around and it would cost over $600 to get fixed. So my husband called SAFELITE again and asked for a different location. Turns out there was a much closer location that said NOTHING was wrong with the rear windshield motor and they fixed the glass within an hour.Thank you 7102 CYPRESS HILLS ST, GLENDALE, NY 11385 location for saving the day and holding up the Safelite brand.

Br
Review №81

They are pros. They properly replaced my windshield on my 2004 acura tl. Glass looks very alike the oem.

Al
Review №82

Waiting for manager to call me back

Xa
Review №83

Recently had a visit here to have a leaking windshield replaced. Jorge serviced my car and was really helpful from start to finish. He took time before starting to point out a few things that showed my glass had been replaced previously and installed poorly leading to the leak. I was offered coffee/hot chocolate/tea while waiting. After the work was done he gave me instructions handed me a pamphlet and sent me on my way. It rained today and no leaks. I was concerned about going here due to reviews, but I found the experience to be good.

Ol
Review №84

Great service

Jo
Review №85

Aneurism replaced my windshield while I was at work and he was extremely helpful and professional. He called and texted when he was near and completed the job in a timely manner. He also texted me when he was done so I would not have to miss too much work. Highly recommend him and the entire team at Safelite.

Tu
Review №86

Everyone beware of Safelite in Yonkers on Central Avenue. Their technicians dont know what they are doing. They did a home visit for me on Thursday afternoon 11-02-17, change my windshield and scratched my car. So the technician took a picture of it sent it to his manager and said somebody will reach out and call me until now I still havent received a call, So i made the call spoke to the secretary she stated that she would relate the message to the manager to call me back and still no answer yet.

Pa
Review №87

If you have an appointment they are prompt, courteous and efficient.

Ju
Review №88

Me and my girl went to the place yesterday to get the glass fix 2 hours rite told us to make a appointment to come today they call us rite niw to tells us Saturday WTF NEVER AGAIN very UnProfessional FOR WAT THEY DO HERE AT THIS LOCATION IN YONKERS CENTRAL PARK AVENUE SO TOMORROW HES COMING LETS SEE

Ki
Review №89

Great service and fast work. Hopefully I won’t need to go back but if I do it will be with Safelite. Big shoutout to Phil. The best Safelite employee everrr!

yo
Review №90

It is too bad that there is no option for zero stars.these people never call you back.came to replace a windshield with the wrong replacement partdestroyed my old one and left me with a car i cannot drivegave me a lame story as to why they had the wrong sizetold me it would take 3 days to get the part, it has now been 5 days and no one ever calls meevery time i call them i am told they would check with the dealer and call me back and never do

Ro
Review №91

A tough start but a great on time finish! !!

Ro
Review №92

Terrible quality my back door hatch wont open after the glass was replaced. Never again stay away 😱🚮🚮🚮🚮 TRASHHH

Ar
Review №93

It gets a star just because the glass went on the car worry free. Customer service is horrible here, if you need any help, talk to someone other than Mike. Communication between coworkers isnt there. Tech had no idea an oem glass was going into my car, wanted to put an aftermarket glass. They set up an appointment for me without my knowledge. The location is also bad, its right by a busy expressway, its small, hard to find parking due to all the work vans, and difficult getting back on the road on your way out, due to the fast moving traffic. Will not go back here.

St
Review №94

Great work, friendly staff, easy to make reservation to get that pesky crack repaired!

Al
Review №95

Great job they replaced my glass an 20 minutes

L
Review №96

Safelite, where do I start. I had a chip on my windshield about a size of a quarter. I made an appointment with Safelite through my insurance company. They were going to come between 8a.m-12. they call me at 12:35 to tell me their on their way. The person they email me a picture of was not the guy that show up. The so call tech. Came around 12:56, hes not a good driver, because he dent up his Safelite van on the retaining wall of my driveway. When he finally made it to by backyard with, his now dent up van. The so call tech. unload his equipment to find out hes missing a part to do the repairs. He then loaded up the van again and went to the shop. He came back around 1:35 pm unload his stuff. He seems like this was his first day on the job. He was tripping over his own equipment. He then begining the job, to clean the windshield with some chemicals. And then he attached a vacuum compressor to the windshield, which took him 15 min to do.. and then it HAPPEN.. CRACK.. the windshield crack..from a quarter to a long line from the top to the bottom..what got me upset was he asked me if that JUST HAPPEN . He told me that the whole glass need to be replaced, obviously Dumbass. After reading the reviews on this place I called my insurance company, to let them know I dont want any one from this place to touch my truck. I went to a place that got me an replacement in 1 day. A mom and pop place. Please note that the insurance company know what a crappy job this Safelite shop does, as they have had many complain about them. Please dont use this Safelite location. They dont know what they are doing.

Sl
Review №97

Mike Coppola was the guy I saw when I was there he took care of me. They do really good work and have a really professional attitude. Easy to see right on Central Park Avenue.

Or
Review №98

Excellent service completely handled by your insurance!

ca
Review №99

2nd time Ive been here and everyone in there treats you like royalty. Their work is top knotch

ki
Review №100

Got the job done in a matter of minutes!!! And the staff was great.... shout-out to billy 👍🏽

Information
42 Photos
100 Comments
3.7 Rating
  • Address:985 Central Park Ave, Yonkers, NY 10704, United States
  • Site:https://safelite.com/stores/Yonkers?utm_source=google&utm_medium=list&utm_campaign=local
  • Phone:+1 914-233-3570
Categories
  • Auto glass shop
Working hours
  • Monday:8AM–3PM
  • Tuesday:Closed
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–5PM
  • Sunday:8AM–5PM
Amenities
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
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