After my truck had been broken into and I was stranded in Abilene my truck was towed to them in the middle of the night. When I got there I was greeted with the most professional staff I’ve encountered at a body shop or mechanic shop. While they worked on getting my truck back on the road they treated me like family even providing me lunch. The low cost of the repairs surprised me considering they could have charged me whatever they wanted since I was desperate. If I ever need work done on my truck again and I’m anywhere close to the area they will get my business.

Their service was indeed slow. And quite busy. Upon pulling up they had so many cars the lot was nearly overflowing. However despite the length of time it took and the frustrations that can come with it, the staff answered the phone every time I called within their hours of operation, answers were given to me timely, and I was contacted with updates without me needing to reach out to them first. I would say the service was professional and very well done. I wouldnt call the service slow as much as I would call the servicers are busy and understaffed.

We got in an accident the end of February 2021 they had our truck for 3 1/2 months and they did amazing work. Our truck is beautiful again.... Not the best on communication... But couldnt ask for better people and buisness to work on our vehicle!!!! We are very impressed glad to have our truck back!!

Customer service could use a little work. As far as the work to done on the vehicles to get the body fixed they are up there in work. Wouldnt go anywhere else .....

Seemed really knowledgeable, friendly, considerate, and understanding

STAY AWAY....FAR AWAY!!!! Horrible service. The shop was recommended by my insurance company. Contractually, the shop had 3 business days to assess damage and took 16 days and what I can best describe as 5+ calls from insurance adjuster and only after multiple threats of moving car budged. UNPROFESSIONAL, AMATEUR, and INEXPERIENCED best describe this chop shop!

My wife had an accident when a cow ran out in front of her. We are not from the area so we didn’t know where to take the truck. The truck was not drivable and had to be towed. State Farm insurance had this business listed as one of their preferred repair shops so we picked them to get an estimate. We were told the estimate would only take a couple days. Ten days later and after several calls to the shop and after filing a complaint with State Farm, they finally submitted an estimate. Owner gave an excuse for taking so long was because he thought I had Farmers Insurance and apparently they don’t require a 3 day window to make an estimate like State Farm does. However they knew that I had State Farm insurance because on day 2 of having my truck, I visited the shop. The receptionist asked me what insurance company I had. I told her it was State Farm and she wrote it down on my customer folder while I watched her write it, so they were well aware what insurance company I had. After this repair shop submitted the estimate to State Farm it didn’t match the cost of what both me and my agent was told just the day before. Then I noticed the mileage didn’t match either. State Farm questioned the discrepancies and the owner told them he made a big boo boo because he looked at a different truck that was similar to mine. This type of performance is completely unacceptable. How can I trust a company to properly repair my vehicle when they have been misleading from the beginning. So thankfully the insurance company approved the transfer of the truck to a different repair shop. Based on the quality of service I received from them I wouldn’t let them put air in my tires at this point. And I gave them one star because I had to give them something to make a review.

Had hail damage to our vehicle on every panel and they did an amazing job!! My car looks brand new and even willing to drive 2 hours just for an oil change because they are that awesome. Highly recommend them for anyone!!!

Nice, friendly staff and estimate was lower that other places I had been.Will recommend to friends and family and will use them next time I need a body shop. Thanks Craig.

Above and beyond. Got my car serviced in timely manner, did a fantastic job, even did some additional paint touch ups and washed my car. It looked good as new!

Great customer service from the time our 2002 Chevy Silverado was brought in to have the hood repainted due to the paint peeling. Pricing was fair and comparable to other local businesses. When I dropped my vehicle off I was initially going to have an Uber come pick me up, but the owner (I believe), Craig, went out of his way to have one of his employees drive me home. I was notified of his initial assessment when he got the vehicle into the shop and I was contacted by a phone call and voicemail when the vehicle was ready one day after I dropped it off. The workmanship is guaranteed for the life of the vehicle. This was a very professional organization and the quality was excellent. The hood looked new even though the previous owner had done some repair work using bondo. Im not a paint expert, but I couldnt see any waves, over sprays, or excess residue on the vehicle. I would highly recommend giving these folks an opportunity to take care of your vehicle.On a side note, during the drive home during casual conversation about the on-going pandemic, his employee told me that the owner was giving his staff that wanted to work, an opportunity to work and was being very flexible with those who chose otherwise. He said that the ownership of the company, in his opinion, seemed to go out of their way to take care of their employees and their clients. His personal testimony helped validate how I already felt about my initial experience with the business.

They are friendly with a great staff, but you have to keep up with them on updates

Always giving the run around. Always an excuse. Delayed services. Unprofessional. The adjuster can never come to the phone. Don’t waste your time or money with this place. I can’t help but think these positive reviews are friends and family.

Very good and reasonable prices for bodywork repairs.

Such great customer service!!

I have had to go there twice in 4 months. #countrylifeBoth times I went they took such good care of me. I highly recommend them to anyone needing body work!

Amazing service! They went above and beyond to help our family get back on the road quickly after an accident. Customer service was excellent!

Accent Collision was so professional, courteous, and timely with both repairs needed on my car this past year. Ricky went above and beyond to make sure every detail was in place and their prices were very reasonable. Highly recommended for any auto body repairs!

Amazing!!! John was incredible and always communicated which made this the easiest price ever!! The paint and body work was exactly perfect!!Thank you!!!

Great service with a handshake and a smile. My baby looks like new. Thank You very much. I highly recomend them!

Not only did they do a wonderful job repairing the damage from an accident, when I picked my car up they had vacuumed the whole interior & cleaned my dash. Excellent service overall!

They did an awesome job, my car looks brand new. The whole team is super friendly and very professional. Definitely recommending them to everyone I know.

HORRIBLE customer service. Horrible interactions with the receptionist and the manager. Will never be going back here again. Only went because this is the place that insurance suggested that I go. Have put in input with the insurance company also. The shop was not trying to get us taken care of nor did they care that they werent trying to get us taken care of. They also do not honor fixing their poor repairs. I would rate them zero stars if I could. Take your car anywhere but here.

Great environment and customer service, they replaced my mirror on my Camaro & and did paint touch ups on the body and did great highly recommended.

Since moving to Abilene, I have rarely encountered such integrity, professionalism, and high quality customer service. I would use them again without hesitation.

The owner and employee are very friendlyTheir work on our cars has

People are awesome and very nice

Don’t use this business

Very friendly environment and they do great work 5 stars all day

I had Damage to my 2018 Jeep Renegade from a Deer hitting me I could have chosen anyone but Accent was great from the Beginning to the End my jeep Returned to me Nice and Shiny Ricky and the staff were great thanks again

Best place to have your vehicle fixed for a fortune

Awesome work, outstanding customer service, text message progress, Id take my car back, (hopefully I dont ever have to)

Weve always taken vehicles to them for repairs, they do am awesome job

I sent my car there after an accident and am very unhappy with the results. My stearing still doesnt work right, the new fender didnt line up, and I had to keep calling them about when are they gonna put on my new mirror. Instead of putting a new antisway bar on they tried to straighten the old one, which is still bent. They ripped off the insurance and didnt fix my car. Very dishonest people!

Overpriced overrated bad customer service

Awesome service and attention to detail

Awesome service

Cant say enough good things about this place.

Such a friendly place to get your repaired and i couldnt even see where it was repaired the paint matched perfect

Great people and service

Nice folks