I would have rated it a 10 due to the quality of service. I rated it a 9 because the store was not open during the hours listed on the website. It seems they may be short-handed but the quality of the work was great. I was so pleased to get a battery for my iPhone without having to go to the Apple store.

Great customer service. I admire their honesty. Will come back if need it.

I TOOK MY MOTORCYCLE BATTERY IN TO GET TESTED A COUPLE MONTH AGO, WHEN IT WAS STILL UNDER WARRANTY, THEY SAID IT WAS FINE. SO I TOOK MY BIKE INTO THE SHOP AND PAID FOR THEM TO CHECK OUT THE BIKE, BUT THE BIKE WAS FINE TOO. SO I TOOK THE BATTER BACK TO BATTERIES PLUS AND THEY TESTED IT AGAIN, BUT THIS TIME IT FAILED AND THEY SAID I NEED A NEW BATTERY. WHEN THEY PULLED THE HISTORY ON THE BATTERY, THEY SAID IT JUST MISSED ITS WARRANTY DATE AND I NEEDED TO PAY FOR A NEW BATTERY. I ASKED IF THEY WOULD HONOR THE FACT THAT I BROUGHT IT IN WHILE IT WAS STILL UNDER WARRANTY THE FIRST TIME, WHEN THEY FALSELY DIAGNOSED IT, AND THEY SAID NO, BECAUSE IT COULD HAVE GANE BAD AFTER THEN AND I JUST NEED TO BUY A NEW ONE. I AM BEYOND UPSET AT THE STORE AND EMPLOYEES. I WILL NEVER BUY ANOTHER SINGLE ITEM FROM BATTERIES PLUS AGAIN... EVEN BETTER, I WILL DISCOURAGE EVERYONE I KNOW FROM TAKING THEIR BISINESS THERE. THIS IS AN EXTREMELY UNETHICAL WAY TO DO BUSINESS!!!!!

First, their website is easy to navigate and very informative. The Addison stores staff members were knowledgeable about their merchandise, alternatives available, and special offers. I ordered on-line, got a notice the next morning my order was available, and I was in-and-out of the store n under 10 minutes. Great service!

The associates here were kind people and did a great job replacing the battery on my iPad.

Fast and friendly. Great product knowledge.

David who installed the battery had exemplary customer service and was very quick with a hard to install car battery.

I was given excellent service. I ordered a key fob for my 13 year old car. I was called when the order came in. I went to the store and very soon drove off with my new key and fob

Abraham gave INCREDIBLE customer service. Welcomed me into the store right when I walked in. Very good experience.

Great customer service and awesome associates! Always have what I need

Gave me a free lifetime battery in my car fawb

Fixed my fob when I was asking for a replacement. Didnt have to do that. Above and beyond the call gets my business every time.

Excellent service! I had trouble with my car remote and the employee was very helpful and knowledgeable as to what the problem was.

This Addison location has always provided great product availability and service. Ward was exceptional today identifying and providing a battery solution for residential application. Thank you, Ward! Keep up the great service.

Great place to find various size batteries. They have a lifetime service to replace watch batteries which is very reasonable. Great customer service.

It was easy to order and easy to pick up. I like that this store offers curb-side pickup. Plus they follow covid-related precautions

Quick, knowledgeable and professional service.

The staff member not only helped with the correct battery but got me a better one for a better price. He was great. Sorry I dont remember his name.

Fast, Easy, and Friendly

Very quick car battery installation. Good price and excellent service by Abraham who helped me over the phone and installed the battery for me when I got there.

Had what I needed at a competitive price and got the battery in my car quickly.

They always have what I need and they always know where it is in the store. Love this place.

Very good experience

They did have what I needed but it was expensive, not a name brand, and was sold in not for individual retail sale packaging ...individually.

Helpful, friendly, knowledgeable staff and they have always had what I needed. I know that I can walk in and trust the staff to understand exactly what battery I need and to answer any questions. Ive shopped Batteries Plus for many years, and have always had a good experience there.

Process was easy. Price was good too.

The guy that I dealt with was friendly & knowledgeable. Prices are fair. Store was clean and welcoming.

Excellent customer service. Good staff

The service man very genuinely helpful I had to special order a battery

A lot more than just batteries!! These guys can build a battery if they dont have one in stock. I was very impressed, which doesnt happen often!

Very helpful and kind staff👍👍👋👋😷😷

Was a great help this morning. Had a battery that was just not taking a charge and they stood out in the rain to help get it assessed and replaced quickly. Really great to be able to stop here versus a auto place to get this taken care of quickly. About $50 cheaper than Sams for my battery too.

I am a frequent visitor of this store. The team is great and very helpful. I have had my iPhone worked on multiple times and various other batteries changed from my car to my electric can opener. I love their LED bulbs and they made it really easy to change the lighting throughout my house. Thanks to the Addison team for all of your help.

You guys are good. Straight up knowledgeable information. No BS sales pitch

Had a great experience with Chris Ward. He made recommendations and assisted us in replacing my IPhone battery and screen. We also replace some solar lighting for out side.The solar lights stay on all night long. . I highly recommend this Addison store. I live in Plano, this is were I will do business in the future. Thank you Chris.

Courteous, professional, knowledgeable personal.

They have been very responsive to all my needs. They go out of their way to find what I am in need of.

Really friendly staff and they have everything in laptop batteries to my aux battery for my car. Crazy good deals here The Auxiliary battery for my car was only $25 vs $175 from the dealer.

Quick timely service. easy appointment process with discount.

The guys and products are great with no problems.

Helped me out in TX and I am in PA. Our technician needed batteries on site and they were able to help us out.

Great service placed order online 5 minutes later it was confirmed ready for pick up.Got to the store and battery was ready and waitingDoing this online was so simple and got 10% discount as well

Well.... I had a nice visit at this store on a Friday 2/21/20 Id say around 6pm & was looking for a couple of batteries very small ones to fit my Tweezers..I kno, I know couldnt find em in the area so a friend said go here . Ill be danged..They had it so I got enough for 2 sets 3× in each set..then they had a hand batteries for the light.. Then I thought. Im just gona see if they have a florescent Blacklight flashlight handheld & they did. Wow. Ill make this my BATTERY STO-. Thank you

Been here twice for iPhone screen replacements. Fast service and great price. Now if I could stop breaking my phone...

Friendly, reasonable price and fast

Easy online ordering and they did curbside pick up for me. Very prompt and courteous.

Called me right away to define delivery date, for custom ordered item. Battery was ready as expected. In and out of store in 1 minute and they loaded the battery in the car for me.

Great service great guys so helpful and friendly.. definitely highly recommended.

They had the replacement battery I needed for my phone. Great!

If you need an off the wall battery or bulb this is the place to go. You can also drop off your old batteries instead of throwing them in the landfill. We have to take care of Mother Earth.

Did not help what I needed

Very Impressed with the service here! Great Customer Service! Plenty of Options and things to think about !! Very Helpful Staff. I definitely recommend this place highly !!! Very happy customer!

Honest...I wish I would have come here first!!

They took care of me programming keys and their prices are good.

It was my first time going into Batteries Plus. Abraham was great to deal with. He did a courtesy check on my iPhone 5S to see if I needed a battery replacement and took all the time to explain what is necessary to get it working.

I was in a full split second getting pricing a batteries so my experience was okay I was in for a short. That was friendly and I also the problem was I just couldnt find what I was looking for but I still really want to come down there parts for my car Im very particular have a blessed afternoon be safe:-)

Excellent service, they had my phone battery in stock, they even changed out the back cover on my phone for free because it was cracked

Great place to repair your phone. The guys working at the store did a good job taking care of me and the cracked screen on my s8+ was fixed professionally.

Batteries Plus Bulbs is my go to place for all my battery needs. If its for my watch, cell or my automobile they always have what I need. Very friendly people working there and always ready to help.

Got my key fob battery replaced with warranty for life in less then I could walk over to the gas station and purchase a drink. Good work

Car fob battery replaced and ordered two Palm 750 batteries . Great service .

Went in for a battery watch replacement...Had 3 watches. I was told 15.99, which made sense, batteries are about 2.00 each, about 2 minutes per watch...I was shocked when it was rung up at 15.99 EACH. 50.00 for 5 minutes of work and 6.00 in parts. What a rip off. Never going back. Basically they charge $180/hr... good news though from now on batteries are free, I just need to get a second job to pay for the labor

I give 0 stars! My friend went in yesterday to get the screen replaced on her iPhone 5s and this morning it was just sitting on her desk and the screen was cracked again. She called and the manager Ward just kept telling her screens dont crack by themselves and told her he couldnt do anything. I called back pretending to be her and he was so rude! He has terrible customer service skills he started talking over me wouldnt let me get a word in and was accusing me of lying and changing my story like hes some kind of detective and offered a discount but after he already made me mad, we got disconnected thank God! I then called corporate and lucky my friend this is actually a franchise so there wasnt much they could do, they called the store and then called my friend back offering her 20 percent off which is nothing seeing as she paid 80 dollars!

Always seem to have what I need - always very helpful

Awesome service.. I needed a specialty battery, and the guys knew exactly what I needed right away. Flawless service, thanks fellas!

Very disappointed in the lack of customer service. My husband took his phone in for a battery replacement and all buttons were working properly when the phone was dropped off. When we arrived to pick up the phone once they called saying the battery had been replaced it was obvious that they did not do a quality check to make sure all buttons were working as they were when the phone was dropped off because the home button did not function at all. They said they could order a replacement home button and would call when the button came in, 3 days later my husband called to check on the home button which had come in already and they did not call. Today we dropped the phone back off to get the home button replaced, we were told about 2 hours and it would be ready, however it was more like 4 and half hours later before it was ready. When they called stating the phone was ready to be picked up we were told the screen broke and they only had a gold front screen when the phone was a silver phone. My husband asked about getting a silver screen Drew stated they didnt have access to a silver screen. While on the drive back to pick it up I googled s7 edge silver replacement screen and the first webpage that pulled up was batteries plus and what do you know shows they have the silver replacement screen. Once we arrived at the store to pick it up the first thing we noticed is the home button was not setting properly and wobbles from side to side which is not how it was when we left the phone with them and we were also told well the screen isnt that gold. Thats not the point, my husband had chose the silver phone when it was originally purchased because he did not like the gold at all and now he has a phone with a silver back, silver home button and gold front. If we were to decide to trade in the phone for an upgrade this would affect the trade in value of the phone. Drew said that he could try to get a silver replacement screen but it could be 2-3 weeks and was saying he would have to be without his phone or without the screen on it after my husband had already stated that he would use it as is for the time being while waiting on the correct replacement parts to come in as being without a phone for 2-3 weeks is just not a feasible option. Very very disappointed with the entire experience and definitely will not be recommending for anyone to take their Samsung phone there for any work to be done.Ward later contacted my husband to resolve the issue with the gold screen on my husbands silver phone. Everything went smoothly when dealing with Ward

Very happy

This was a quick, efficient and friendly errand. My car taillight bulb blew out, so I stopped in. I was promptly greeted, they looked up my car by make, model and year, found the bulb and I was able to pay and leave in all under 5 minutes. For two bulbs I paid $6 and was on my way. I will shop here again!

Very friendly professional and knowledgeable staff love this place

I had my battery replaced for my iPhone and the service was quick and delivered at the time they said. Recommended to others if you need battery for your gadget.

Great store. Been a long time customer and they always are customer friendly. I keep coming back!

Great service and very knowledgeable staff. Were quick in answering my questions and finding the product I need.

This place doesn’t deserve anyone’s business period. My parents went this morning to get my mothers watch replaced and since this location is near by they went there. They were in line waiting behind a customer who was paying and then a couple walked in and were walking in the aisles looking around and that’s when the worker walked to the aisles where the couple went and left my parents standing there at the cash register looking stupid all the because the worker ignored them to go help out someone else when my parents were standing in line the whole time. Does that sound right to go into the aisle when you have someone in line waiting for your help? No! Then my father calls and the man whoever it was who he was talking to was very rude telling my father’s he’s done with him not trying to fix the problem or apologize for the rude mistake they did. I wouldn’t recommend this place unless you want to wait in line just to be ignored.

If all your staffmember is able to say at the end of the transaction is alright and they cant say thank you, you dont deserve business - especially coming from a customer that is obviously shopping for their company (in uniform). I could have ordered what I needed online and in the future will do so.

Great and fast service

My go to place, great staff..always have what I need...

I got the wrong thing online but they were able to apply it to my new purchase without a hassle of banking bs 14 days.Not ur hungry for sales place not pushy.Honest and dummy friendly lol

They had what I wanted and it was a fair price and thats all I know

Need batteries for your Galaxy Note Edge and dont know where to find them... shop no further. Go to Batteries + Bulbs and ask for Drew... if hes not available the other super friendly and knowledgeable crew members can find whatever you need when it comes to batteries and bulbs. I didnt know the last battery I purchased for my dumb smartphone had a warranty. Rather than Make the Sell, Drew took extra steps to identify my best solution, which resulted in a goose egg on my receipt. No charge! Very willing to answer questions and fire back with logical reasons and solutions. Thanks Drew!

Needed some 2016 batteries for my gate clicker. Found them here after checking Walmart, that is out of stock. Will use them for now on.

Very helpful in finding exactly what batteries you need.

Super easy to find what I needed. #ShopLocal

We urgently needed a charger for an older phone & we needed it today. After calling & looking at several places, we found Batteries Plus & they looked it up, had it, & we got it in less than a couple minutes. Thank you, Drew!!! This will be our first stop next time. :)

Quick and easy car battery pickup

Replaced the battery of my samsung galaxy s6 there. It works perfectly.

They got you covered on any type of battery or bulb. Staff is always helpful

-THEY DO NOT STAND BY THIER SHODDY PRODUCTS-If I could give zero stars I would. I have brought multiple phones in to this location, 3 of three times the work has been subpar. the first was an iphone 5s. the home button did not work after screen replacement, they claimed they could not rectify the situation. the second was a six. the screen separated up after about 3 months of use. this one they warrantied, so I came back again against my better judgement with another phone. they replaced the screen and lo and behold, three months later the digitizer started to go haywire and picked up random touches i was not making and not picking up the ones I was. I brought it in and they refused to warranty because of a slight crack that got made the night before i brought it in that caused the problem to go from fix it when I have time into a priority to have a functioning phone. They refuse to stand by there products, and the manager was not any help, told the salesperson to give me a ten dollar off coupon after I had spent HUNDREDS of dollars in his store. Totally unacceptable.

Order online, walk in the door with your printed receipt, get your merchandise, and walk out. Absolutely no hitches.

Brought warranties and Im thankful, because I saved $$.

A+++ Service ALWAYS !!!!

Excellent service. In & out with a new screen for an iPhone 7 plus in less than 45 minutes!

Great customer service and very knowledgeable workers. Helped me with finding the right battery for My laptop

This particular store has a very rude and unprofessional clerk. I have been yelled at and swore at… by a clerk! Obviously, he may also have anger problems.I spoke to a manager to file a complaint and he told me the owner will get back to me. I still haven’t heard from them.Will post a video of him soon.

Personally, I always receive an awesome customer service and so fast they resolve my problems. Thank you!

Very friendly staff plus they are knowledgeable.

Great service and willingness to help!

Best of everything in stock and prices are great.

Excellent service keep the good work.

Great customer service

Very helpful staff.