I was going to buy Samsung tab 7lite, the sales representative said 9$ per month which actually cost 5$ per month. Anyway I agreed for 9 and was going to buy. He tried one to activate and said it didnt work and that is only tab in stock. Then he proposed another one for 18$ per month. I asked to check if other locations have in stock he checked and said other dont have too. I understand he was fooling me so I left the store and bought the same tab from nearby location for 5$ month. My gratitudes to employees at location 1155 golf road, rolling meadows, IL.

What a great experience! The staff at this store is amazing. So friendly & knowledgeable. Jon really knows his stuff. There wasn’t a question he didn’t answer. He was incredibly patient with my difficult account situation. Definitely going back to this store but also going to tell my friends & family

Switched over from Verizon to att. Asmir and Jenni were easy to work with and a great help. This would be the place to go if you’re looking for a new phone.

My Mom went to this store on Sunday (October 10th, 2021) to replace her phone because the screen began to malfunction and she couldnt use it. I found out that the people who helped her didnt do much of that at all! They tried to severely up-sell her on things she didnt want or need. Like upgrading to Direct TV from Uverse...she went in to change out her phone!!Either way, all this pressure from the employees at this location made my Mom cry. My Dad, who passed in 2015, always handled this kind of stuff for our family. They wanted to charge her for another line (for the replacement phone) and her bill would have been $120/month JUST FOR PHONE SERVICE.Upselling is one thing. But to make a person cry like that has me furious. My Mom switched to T Mobile, and she plans to get rid of At&T all together soon. You dont treat people that way. Avoid this place and this company like the plague. You owe my Mom an apology.

I was tended to by Asmir. I was only there to do research before finalizing any shopping but he was so knowledgeable and patient and informative! It was extremely difficult to pass up on his assistance. He made me feel sure of my switch to AT&T and was very clear of my bill breakdown. Im glad we came across him. He approached us almost immediately and was never pushy but listened very well and was extremely helpful. Anyone looking to leave the horrendous world of Sprint or T-Mobile I highly urge you to come by this store and look for Asmir. He is PHENOMENAL!

Sales rep wouldnt print out my changes in my plan and phone upgrade in the store.Quite a surprise when I opened the email with it the next morning. Additional services were added and I had a different unlimited plan as discussed!Now its my headache to resolve these charges!

Worst customer service. I was buying 3 phones. The girl ordered the incorrect phone because i asked for a different color not telling me that it didnt come in that model. She wouldnt change. I had to call customer service and spend another 2hrs fixing het problem. Customer service was great but had to do alot to refund taxes and cancel other phone from shipping.

Very nice people. A little wait but allotted fine. Better than online .

Thank you for saving me money Jennifer! Really happy to be an ATT customer.

Refused to help my grandma set up her new phone. I called the next day and asked if they were able to. Woman on the phone said that the store didn’t have internet access. Lol even though it’s a phone store. And she said “90 yr olds could figure it out. It’s just a phone”. Go to a different store there are others that are still close to that location but will actually assist their customers. Worst phone store ever.

Jon was very polite and knowledgeable even on my fairly recent introduced request and helped us get it done within minutes and with no effort. Very good store to meet your network needs with AT&T

Restaurant next door takes up all of their parking! There is zero handicap parking anywhere near the entrance. Had to drop my handicapped mother off and then park the car. If she went by herself, she would not have been able to make it.Once inside, staff was very helpful. Adrian and Alex helped get the right package to save us the most amount of money for our needs both on TV and cell service. Very satisfied once inside, but the parking situation, especially the lack of handicapped parking needs to be addressed.

Came in to set up a business account.Entered.In 10 minutes 0 attentions from the reps.Left.No matter how busy r u there should always be a room for ‘hi, we’ll be with u shortly’, innit?🤡

Paul was very helpful and patience with me. I was going to leave AT&T, but after the great deal, service and price I decided to stay with AT&T. Courteous and respectful and very helpful. Paul took time to explain all the details that I needed to know. I definitely recommend this store.

They added AT&T Next to my account without my permission, horrible customer service. Demeaning toward me, getting angry when Im simply inquiring about charges to better understand the process of upgrading my phone. Went to the Elmhurst location and theyre much nicer and actually helpful

Came in to get one phone for my daughter walked out with 2 and all our accessories. Thank you Antonio you were awesome!

Att Was Great ! Everyone very Helpful Alina i Awesome thanks To All

I came in to update my iPhone 6 and Bobby helped me get into a new trouble free phone within minutes. Very easy to talk to straight shooter. He also helped me create my Apple ID. I needed that.

Marquis was phenomenal!!!!! He was multitasking making sure everyone was recognized in the store. He was so down to earth and so helpful in setting up internet and TV at our new house. In this time in the world it is truly a breath of fresh air to meet someone so positive and kind. We appreciate him and his service! Thank you!!!!

I was totally amazed and the customer service in the store there is only one agent and he took care of other customers multitasking with still never losing his cool.

The customer service in the store was really outstanding the best Ive had only one agent taking care of multiple customers multitasking doing a great job at it too bad I didnt get his name

Worst customer service in a cell phone store store I’ve had. The salesman was dry, and acted as if he I was interrupting his day. I’m a T- Mobile customer, and if I wanted to switch to AT&at his attitude was enough to change my mind! Your customer service sucked! No stars for me

I love AT&T period because to me this is the best internet and phone company. Their customer service is outstanding which is an amazing benefit. Joe and Alex at the Addison store are true professionals. They helped me so much that I was pleasantly surprised. They are like family to me because they are always willing to take the extra step to all their customers no matter the need. It’s a relief that the company hires associates that are competent and professional but most importantly they have heart. Thank you so much.

Recent visit to the AT&T store in Addison IL could not have gone any better!! Lost my phone, brought in my previous iPhone . New SIM card put in,All questions answered and walked out a Very Satisfied Customer ‼️‼️I have been a Very Long Term Customer, I highly recommend AT&T👍🏻Great Customer Service ‼️‼️‼️

Switched from Verizon to AT&T. They made the transition very smooth and explained everything so nicely! And customer service is always helpful! The agents that helped were Asmir & Alex - both were knowledgeable and knew what they were talking about!

Marco & Marquiz,Are very knowledgeable, helpful, and sincerely nice people. I would definitely recommend them for questions and purchasing products.

I wasn’t told about an extra fee being taken out of my account a DAY after I started services! The Managers attitude is very rude & unpleasant, he acted completely unbothered about an unauthorized charge & 3 hours of my time being wasted!!! Would NOT RECOMMEND!

After calling the toll free number several times and getting conflicting info each time without reasoning, I had it after 2 hours literally on the phone. I called the local store in Addison and in a brief 6 minute conversation, Alex took the time to listen to me and then share a brief reason why I was having a challenge with a screen replacement. He was THE ONLY ONE that helped me to understand the conflicting information I had received which the led me to simply make the claim online. Alex is very knowledgable and is able to have an effective conversation with kindness and understanding while still being direct. Thanks Alex for being direct and simple! Its very valuable to have a great employee like you these days!

Im not very good when it comes to technology, especially phones. I finally worked up the courage to go to this store and look at new devices. I had the pleasure to meet the store manager Alex. He was very kind, attentive and very professional while he was helping me. Needless to say, he helped me through all my questions and made sure I understood everything that was going on. Ill definitely be coming back to this store, Im so happy Alex is here willing and able to help someone like me! Very clean (the store), [Alex was clean too], bright and well organized, the best part was that all the display phones actually worked! Ill be back, thanks again Alex and ATT!

The entire staff was very nice. Mario and Jose really took their time to help my family and I with switching over and even stayed past closing time to make sure everything was done right. Great customer service.

Good service,attention and patience!! 👍🏼

The person that helped me was Mario. Please hear me when I say he is invaluable as an AT&T employee. He went above and beyond to help me. I cannot thank you enough and because of him I will continue to have AT&T as my carrier for many years to come. I cannot thank Mario enough. You have a professional, intelligent, and thoughtful, yet very trustworthy employee. Thank you, AT&T!!!!

Mario was an excellent help when I came in. He answered my questions with full details and did his very best to explain the best options and plans for me. I highly recommend him and this location! One of the best experiences Ive had at an AT&T store !

I came in with an issue with my bill. Zulema was really helpful in fixing my bill. I will definitely be going back to upgrade my phone with her when Im eligible.

Alex and Marco saved the day today! I have been a customer less than three months and tried to add my husband today. After being told I needed a down payment on equipment I didnt have we were about to go back to oue previous carrier when Marco brought in the store manager Alex to help. Both were so great while I was upset and helped to resolve everything! I will go back to this location for all my needs. Thanks again guys!

I was in a few weeks ago to upgrade my phone and I had a wonderful experience with Asmir. He thoroughly explained everything to me and had wonderful patience with me while getting use to my new device. He answered all my questions throughly. While Asmir was wonderful with me he also warmly welcomed everyone who entered the store. I overall had a wonderful experience at the Addison AT&T store.

Horrible place and horrible employees that are lazy and try to make a quick commission. Once there is an issue they basically turn their back on you and tell you yo deal with it . Another thing is I have been having issues with my and my wifes phone and they havent done anything about it while we spent 3 Saturdays in a row for over 3 hours each time . They were actually upset and saying we are wasting their time with our issue when they can be making commission instead .Now we are stuck with two dysfunctional phones and theres nothing they will do about it. One thing they are good is taking new customers and taking your phone and posting fake good reviews about themselves from your personal account ! How is that even right. Daniel the worker their claims that his managers Mario does his own reviews on peoples phones all the time .Really why do t you acutely start helping people so they can give you their own reviews . You guys are joke and dont worry you will be hearing from corporate and hope they do something about you going I to people personal accounts that unlawfully . If you dont like what you then get a different job lazy people . Never want to deal with this place again !

Joe was very helpful! He was polite to explain us and it was a great experience overall!

We received excellent customer service from Alex at this location. My husband and I are technologically challenged and Alex was very patient with us.

Great customer service! Very helpful and friendly staff.

I went to the AT&T store in Addison and was helped by Mario!! Hes been the employee thats actually helped me the last couple of times Ive gone there for help!! I had a very pleasant experience!! Mario was very helpful and courteous!!

Great place, every employee felt like they really wanted to help me and made my life a lot easier. Would highly recommend coming here for any tv or phone needs.

Nice, clean place very helpful and quick service

My experience at this particular at&t store was great! They were very knowledgeable about this issues that I had brought to there attention and with that being said I truly had no complaints thanks at&t store in addison, il!!

Check your bill carefully, they added insurance and protection for both cells on my account without my permission, one cell isnt even worth the cost of the premium at the end of the year. Wound up paying an additional $24 a month (total for both phones) and Im currently working with AT&T Loyalty to get some of my money reimbursed. So for what Ive paid for the year Ive paid for my Sons cell twice. I only noticed now because I just purchased a new S10 and saw it on the bill so decided to look back and Ive been paying it all along. My mistake for trusting and not looking over my paperless bill more carefully. I never asked for insurance on this new cell either so I had it waived for next month on both phones. Extremely shady business practices and the rep who sold me this new cell had zero personality. Be a little more personable when Im spending $900. I wont come here again, Ill go to the corporate store in Schaumburg.

Super job by Alex at this store in Addison IL helping me get my wifes AT&T account set up for an overseas trip shes taking very soon! Its people like Alex that keep our business with AT&T!! Thanks again Alex!

Busy store. The one associate did his best to keep up, but often had to pause assisting us to help new customers. He was knowledgeable and friendly. Store was out of stock on many items.

Joe was great, helped me through an upgrade and got everything set up perfect.

Alex was very helpful! He as friendly and polite and it was a great experience overall!

Joe was super helpful. Great experience!

Was helped by Mario. Very knowledgeable individual. Helped out with all my needs. I highly recommend this location

Shaun was a great help. He got us setup with our wireless phones, and the our home TV and internet as well. I thought AT&T would be really expensive, but Im saving money over Comcast and Sprint!

These people are just rude. I walked in at 6pm on a Friday evening and it looked really empty except for the employees having a conversation. As I entered, they all looked up at me, but no one spoke. They just went back to talking.Call me weird but that’s just a pet peeve of mine. It’s impolite not to greet customers as they come through the door. I stood there for a minute or so awkwardly and then turned around to leave. It wasn’t until I was headed for the door that someone finally said “hello sir, is there anything we can help you with?” to the back of my head.No way I’m giving those people a sale. Rude!

Great store great employees everyone is so friendly and helpful I recommend everyone to this store

Good fast service very helpful with what I needed

The manager is horrible. I give this store 2/10 for the managers rudeness. Ill never return there. They charged me twice for the same product, when I returned for the refund6 he was so rude. I hope they close. Horrible.

Everything about this place is horrible. Any people trying to get phones from this retail place.. please dont. Go to a corporate store. They sold me a defected phone and when I went to return it. They said sorry, nothing we can do. Called corporate on them and they still wouldnt take my phone back and replace. Corporate person tried talking to them and the manager said no. She refused to talk with them! Very rude and just work to get paid. no customer service. If your smart, go to a corporate store. They at least have the pride to say they screwed up and work with u to fix the problem. I wish I could give this place 0 stars!

I went into the location in Addison and joe the associate helped me and I have never had a better associate before. Anytime I’ve come into the store I never got as much help as I did from joe.

Great customer service and Mario is so cool! Best experience from this branch.

Normally I do not write reviews on anything but going into the AT&T Addison store today made me realize this needs to be addressed.I called to check and see if they had the gold iPhone 8 plus available. I was told yes they had one left and that they would put my name on the phone for an hour. That it was “very unlikely someone will come in for the phone in the next hour” I arrive at the store 40 minutes later to them selling someone else the exact phone they told me they put my name on.All that was said to me was that there way “miscommunication”, which he repeated many times to me and tried to sell me a different iphone. I did not get an apology and he would barely look up from his computer when speaking to me.I will never return to this branch.

Good customer service, huge store, one employee and long waiting line. How AT&T expect to provide service and sell services to customers who have to wait up to 40 min. Never coming back

Will wait to comment on the service I received on 3 visits to the AT&T store. Want to see what kind of bill I,all be receiving.

I was very happy with the service I got from Firas Yasin. He convinced me to switch from Verizon I was with for over 10 years to ATT. I will be happy to go back and do more business with him

These guys were so helpful made me proud to be a customer at&t

Great service, and fun store. Everyone is SO knowledgeable!!!

Awesome service and they took great care of us.

Amazing staff

Great service very accommodating my sales person was Rick Mendoza

Helped by Mario, it was one of the best experiences I’ve had at an AT&T store!

Jose is the best! He hooked me up with my new phone and case.

Wow what a place not only did the customer rep Mario go on my phone and put a 5 star review for this store. This store is useless rude and unhelpful .How can you go in some one account and rate your store. Not only my phone but my husbands too!! So I guess this good ratings and reviews that people have here are done by the employeesNever dealing with these people again . Dont recommend anyone to waste their time with these rude unprofessional so called employees .

I walked in this morning and there where two employees. I stood for a minute and looked around gave them a chance to acknowledge me or at least say hello and the one male employee kept looking at his phone and sitting did not bother standing to greet me and the other employee just stared. I have many years in customer service but to not at least say hello and let me browse it’s like these people don’t want to make a commission check. Anyway I went to a corporate AT&T and upgraded my AT&T fiber to an even faster plan and Signed up for DirectTv. I can’t give my business to people who don’t want it. This isn’t even a real AT&T. I think it’s a Spring Mobile which is a Dealer. You want good customer service don’t go into an AT&T that says the words authorized retailer go to a location that’s owned by AT&T. I work in the area but decided to bring my business to the Corporate store on Milwaukee Avenue in Niles near my home. I know the smiles are fake but I’d rather see a fake smile eager for my business than a real frown.

One of the Worst companies for internet in the nation behind Comcast and Time Warner. They said since my package is a “fast internet” package they require a “technician” to come in an install a modem for which they’re charging me $100. That’s an addiontal $8/Mo for my plan all because plugging in a modem apparently takes some “technical expertise”.

Was helped by Mario! Can obviously say the best worker there and he kindly helped me with all my needs highly recommending going to Mario for anything!

Theyre good big bruh

Worst ATT store near Chicago! Stay away!

I spent 30 minutes waiting to ask simple question

Great job Marquis!

Went in to get a new sim card. I was charged for it. Other at&t stores never charged for sim cards. First and last time I go there.

Excelente services

This place will more focus on time for service costumes thats might they need to hire more people to do this because time for waiting to get something is 45 min dont spend your time if you looking for place where they know answers for any your questions

Terrible. Employee seems to act like he didnt want to deal with me.

I love this place!

This is not a corporate store, but very amicable staff

Very helpful with plans & promotions

Great service!

Alex was amazing.

Salesperson very helpful

Great staff!

Do not be without it I have been with at&t for ever

Awful customer service. One supervisor and a trainee. Kept saying Ill be with you soon, and then waited on a customer who came in after me. Never going back, and I was planning on buying a new phone,

Marco is fantastic!

Good service

Great customer service

Good service

Dont explain much

2 people 10 people waiting

Amazing

Service is horrible

Fabulous service from Alex.