Large selection of furniture at the Agoura Hills, CA store and received excellent service from Anthony.Highly recommended to make your purchases at this store.

We went in ready to buy. Walked out empty handed. They had some stuff we liked . It was marked “sale” but, it wasn’t for sale. I’m recouping from surgery and need a nice chair. They had nothing I could get that day or week . Absolutely everything is back ordered. It is a showroom only in the truest sense . Feeling defeated we went up the street to Reeds and 4 days later I’m writing this from my new recliner. Love it . Better all around chair, delivered on time in perfect condition. Go to Lazboy to look but they’re talking about a six month wait on most items in the “ showroom “. Go to Reeds to meet America’s needs.

Designer Deja was most helpful with good ideas and putting things together that reflected our vision. We returned this time because of our satisfaction with a sofa we purchased over a year ago. We ordered two recliners, another sofa and a couple of tables!

Worked with Martinne Daily, and she was just lovely. Was not pushy just informative and delightful

My wife and I were looking for a LA Z BOY rocking recliner for our master bedroom. We wanted it ASAP. Our sales lady, Martine listened to our needs and showed us recliners that we’re immediately available and appropriate for large/tall individuals. We selected a leather recliner that met all of our needs and it was on sale! Both the style, quality and price exceeded our expectations.

Delivery was timely and drivers called ahead w ETA. Very courteous and efficient. I appreciate that they wore masks. Polite.

Very easy buying experience. No pressure but tons of advice and support. I knew what I was looking for and they guided me to get it exactly how I wanted it. Heads up. With covid, delivery times are longer.

We had a wonderful experience when buying our chair and a half! We were greeted by Chyna, who was super kind, warm, funny, and knowledgeable. She was the perfect balance of helpful and patient- letting us explore the store on our own for a while to make our decisions in private and then checking in when it looked like we had questions. We had planned to visit a few more furniture stores, but after finding a piece of furniture we were happy with AND wanting Chyna to receive our commission for all her assistance, we decided to buy right there on the spot! We are officially La-Z-Boy converts and will be back to purchase more furniture in the future!!

Dan was great. He was very knowledgeable on the products and very friendly and accommodating. We purchased two recliners and can’t wait to get them!

Service was excellent! Quality furniture at reasonable prices Friendly and comfortable. Knowledgeable. Deja was a Great saleswoman. Very helpful and patient. It was a nice experience all around! Thank you!

Very helpful. I walked in the store with no intention to purchase. I think my wife had other ideas. Walked out with 2 recliners. A matching sofa and all the accent pillows my wife wanted. Salesman was very helpfulAnd patient.

Delia and Dan have done an exceptional job, great experience purchasing our living room furniture.

Great personal touch with Martine and Deja at the Agoura Hills store. Very knowledgeable and friendly. Would highly recommend this particular store for their excellent staff.

Quick and surprisingly easy. We found exactly what we were looking for and our salesperson, Martine, was pleasant and efficient.

Excellent customer service. Nice showroom.

Fantastic experience. Dan and his great team made shopping for a sectional quick and easy. We cant wait for our new furniture!

Large inventory, salesperson took the time to help me select my recliner and fabric. I had a positive purchasing experience. I recommend La-Z-Boy.

Love our new couch and chairs. All recline so family and friends can sit cozy. Chairs also swivel for conversation or a slight turn to watch TV.

Great store!! The sales associate Dan was great!!!Highly recommend.

Jan Leuterio was extremely helpful in assisting us to find two matching recliners that were in stock.

I had a great experience with La-Z-Boy from the time I walked into the store until the day of my delivery! Everyone was extremely nice and had a genuine concern to make sure that I was pleased with their service as well as the quality of their product.

Lazy boy store in Agoura is great. Dan was really helpful. I was able to buy and take the chair home that night! And the 30% off sale sure is nice. Excellent experience and love my new recliner!

Excellent experience. Greg & Deja were very knowledgeable and professional.

La-Z-Boy has quality furniture that my family has bought from for years and they have excellent warranties without a co-pay. Their showroom is nicely displayed with something for everyone. Their staff is very helpful but also lets you shop in peace.

We went in looking for a new sofa, one that was also Had a couple of recliners.As we entered we were greeted by Audrey, a sales associate of La-Z-Boy furniture.We told her what we had in mind and she graciously showed us a number of options to consider with regards to what we were shopping for.We ultimately settled on a very nice sofa/recliner, and we were able to get it delivered within a week’s time of the purchase.At no time did we ever feel pressured or bothered by Audrey, and in fact, all the sales associates were very kind and gracious.

Thank you to the E-commerce staff and to Greg At Agoura Hills Location. They were very helpful and I appreciate their fast response to my questions and needs. God bless them!

The showroom has a large selection of items without feeling cluttered place in faux living areas.The staff is friendly and helpful when asked. They allow the customer to shop without feeling the need to give constant input which, for me, makes for a pleasant shopping experience.

Always professional sales and delivery people. Products are high quality, last forever and made in the U.S.A.. After trying a different manufacturer, I will never buy from anyone but Lazy Boy again.

We were looking for a recliner sofa. Deja Lovely met us at the door, directed us to the str and basically gave us plenty of time to test what we liked. We found 2 and she was very informative about the differences and options. We love what we bought, there was a huge sale going on and we are thrilled with the experience.

I havent received my couch yet, just ordered it, but the shopping experience at the Agoura Hills store was so easy and pleasant. Greg was helpful and knowledgeable and not pushy. Hope I love my sleeper sofa as much ss I expect to!

I came in looking for a smaller, regular-chair-looking recliner for my new, downsized home. I wanted something from on the floor because my arthritic joints couldn’t wait for six months for a special order. Chyna was very helpful. She showed me the three available chairs and helped me think through the colors, fabric, and prints from a decorator’s point of view. I made a selection that I am happy about, and the chair will be delivered in less than a week. Overall, the chairs were beautiful and comfortable, and Chyna was knowledgable and personable. It was a great experience!

Great quality furniture. Martine was a delight to work with.

It couldnt have been a better experience... a cool and pleasant showroom, welcoming staff wearing masks, and no pressure to buy. It gave us a chance to try things out and ended up buying a great recliner.

Deja was our sales representative. She was polite and their but not in our face. Once we picked a few pieces we liked she began to ask open ended questions which helped us narrow our choice to exactly what we wantedI would highly recommend the store and the personnel

We had a very relaxed and pleasant shopping experience with no pressure.

With our rambunctious toddler in tow, we sought the services of a furniture expert and an interior designer, Deja. We did not have a floor plan or any of the rooms measured and yet she was able to create a 3-D floorplan using images I had taken of our new home. She painstakingly took her time to make sure each piece was in stock and will arrive by the time we are slated to move in.She also took the time to talk to me about fabric colors and how to match honey oak trim with fabrics. She reviewed the type of flooring and colors of flooring to consider.Deja was helpful beyond measure. Her manager Greg was quoted fastidious in making sure our order was complete and he had to double check on a series of items and this involved multiple phone calls and time on his part. I am so pleased! Once we move, I’ll call back for additional pieces. Our place requires repairs and finances are tight, but this experience was painless! Love this place!

Audrey at the Agoura Hills location is perfection. I just had surgery and am requiring a chair to help me recover. She had just the right balance of assisting my husband and I and leaving us alone to play Goldilocks! We couldn’t recommend her more. And we found the perfect chair😊Linda Young

Went in the store because of the 30% off sale.Found a lazy Boy recliner I liked. When I went to purchase I was told it would be $100 to deliver one recliner to my home .... or $40 to deliver it to the store?!? What?!I am ordering this exact recliner from Wayfair, for less than the 30% off price, with FREE delivery....Do not recommend this store...

Found the perfect end table. Saleslady was very helpful and very nice.

It was difficult time for us looking for the perfect chair for my dad when he came home from the hospital after surgery. The staff was amazing, helpful and very compassionate! Thank you Agoura Hills La-z-Boy you have a customer for life!!!!

Appreciated very much La-Z-Boy working the finances when delivery of our products were pushed out longer than expected. It resulted in us purchasing other items.Thank you!

The staff were extremely helpful! So many ways to customize furniture. Love the design options.

Our salesperson Deja was incredible, professional and knowledgeable and made our buying experience a real pleasure. Cant wait until our new chairs are delivered!

This Place is very friendly, helpful Environment! Thank you so much Miss Chynah for your help. You were AWESOME to work with! 🤩

Chynah and Deja are knowledgeable, helpful, and delightful.

Our salesman, Hugo, was very helpful and informative. He helped us find the perfect living room furniture. We will be happy when it arrives. Unfortunately, the waiting time is longer than we expected, 8 to 10 weeks.

La-a-boy has fantastic customer service. They went above and beyond to correct a problem that we had. Even during Covid I was extremely pleased.

We walked in to the Agoura Hills store for the first time yesterday looking for a sectional. Never having been in the store, we weren’t quite sure what to expect.Joy Maglinao greeted us within 30 seconds and was such a knowledgeable salesperson! She showed us all of the different options we were interested in. She made our experience so great!We weren’t totally sold when we walked in but with her help and guidance, we were sold by the end!Joy is a valuable salesperson and we were stoked to meet her!

We are very happy with recliner and couch. Delivery was very Covid friendly.

I decided to visit the La-Z-Boy in Agoura Hills. My intentions was to shop around but after telling Dan exactly what I needed he was very helpful and honest. He did not try to sell me a fancy expensive recliner. My wife loved the recliner Dan suggested. Thank you

Great experience with Lazy Boys representative, Audrey. She was well informed, very helpful and we are quite pleased with our purchase. We returned to Lazy Boy to replace our 17 year old recliners.Great company.

The men who delivered the chairs were very nice and careful. Here is our issue. My husband likes the chair and is happy with it. I can not use this chair. If I sit correctly in the chair, my feet dont touch the floor. And because my feet dont touch the floor - I also cant recline. The material in the front of the chair protrudes and that affects how my legs dangle. This whole experience is so disappointing - I dont know how this happened since I sat in this chair in the showroom.

On site Mgr Dan was very helpful but I have little confidence in the Lazy-Boy guarantee of service. Ive waited weeks for Service to call me andmake an appt. and had to drive to the store to get anywhere . I have also emailed LazyBoy, but no response. Dan guarantees me a response now, i. 48 hrs from 11/17. We’ll see.Well it is now end of day Nov 23 and no one has contacted me to arrange an appointment to repair my chair . Very disappointing.

My experience was disappointing. Lazy Boy has ads that their recliners are on sale but when you get there they don’t have the “one” available that is on sale and if you happen to want a different color it’s several hundred dollars more and you have to wait 16 weeks for it to be readySince this was to be a Christmas gift I finally found ONe that actually was “in stock” and might work so I decided to buy it. BUT if/when my husband didn’t like it, there is a 30% restocking fee and they won’t give me my money back. I only get a store credit.It’s a ridiculous policy and I would not recommend them to anyone.

Fast service. The salesman was extremely helpful and thorough.

Very pleased with my purchase. It is exactly what I was looking for. The sales person went above and beyond. Answered all my questions and listened to what I was saying. Will shop here again.

I visited the Lazy Boy store in Agoura Hills, CA seeking a comprehensive experience in updating my furniture. Jeremiah and Natalie were fantastic and steered in the proper direction with design support. Natalie came to my home and identified the perfect selection of furnishings to redo my living room, family room, eating nook and master bedroom. I can’t wait to see the finished design once the furniture is delivered. Appreciate Natalies attention to detail and outstanding advice and guidance!

Great experience, didn’t want to go into store due to our social distancing and the LA-Z-Boy manager Greg Hatto took care of everything! Would highly recommend LA-Z-Boy if Agoura Hills

Customer service was excellent! Wonderful first time buyer experience. Chyna was awesome, so helpful and informative. Cant wait for our new chair.

Caution: extra cost to deliver chair to the store for pickup?!! 100 dollars to deliver! A ripoff!! Check internet for better dealsa

China’s and Greg were great! They made it fun and easy to create my dream room.

I had the worst experience with my online order with La-Z-boy. When they confirmed my order by phone, Greg (who I believe is from the Agoura Hills location) had informed me that the recliner I ordered will take 5-7 weeks to build. I didn’t mind the wait. But a couple of weeks later, Greg calls again to let me know that the beige fabric is out of stock. The only colors available were navy blue, dark brown and gray, none of which was close to the original fabric color I ordered. He added I would have to pay a couple of hundred dollars more to get the color I want. I truly believe that this mishap by La-Z-boy should not cost the customer more money. I asked Greg if I could speak with someone who could look into the issue. He tells me he is the supervisor and he is the person to speak to. He also said “I don’t want to be rude, but I’m just repeating myself”. He sounded so annoyed by my request to speak to someone else. Finally, he gave me a 877 number for customer care. The customer care representative was really nice and gave me assurance that they will match my color and made me feel satisfied with my order. This turned out to be false hope as only 2 hours later, I received an email telling me that my order has been canceled.It’s appalling how incompetent La-Z-boy customer service has been. After spending hours on the phone with them, no one has explained how the error happened and the company gave limited options to complete my purchase. It was either get the color you don’t want or cancel. They really didn’t care.In the end, Greg called me to check what I’ve decided. Now, realizing no one will try to keep me happy as a customer, I went ahead with the order and settled. Greg was still nasty over the phone. I asked if the online discount will still be applied and his response, “Yes, I just said that”. I can’t believe the attitude of this guy specially with the fact that they’ve screwed up. If he is in fact the head of my local store location, he deserves a demotion in my opinion.I would NEVER ever do business with LA-Z-Boy again.

La-Z-Boy corporate was great. I worked with my local store for two months deciding on the perfect chair and waiting for the christmas sale. Once the time was right to buy however, the representative I had been working with wasnt available and the others did not want to accommodate my special circumstances. I switched to an online purchase but that also had a problem for my circumstance. La-Z-Boy corporate to the rescue! They came up with a perfect solution in a timely fashion and made the entire process so easy. Now comes the hard part, waiting for my chair to be built!

The regional manager Maria and Audrey at the office in Agoura, California were exceptional. They were so kind, knowledgeable and extremely helpful helping us choose our furniture and rugs. Even suggested accents which would complete our look. They listened to what we wanted and took it from there. I hope La-Z-Boy realizes what treasures they have working for them because it made a huge difference to our family

Dan helped my wife and I out. Not only was personable but he was fast and efficient.

I purchased La-Z-Boy sofas several years ago. They lasted 14 years until my boxer puppy decided to chew them up. So I purchased a sectional sofa from another less expensive store and within 6 months my dogs thrashed them. They did not hold up like my La-Z-Boy sofas did. So, I am throwing away the sectional & I purchased new La-Z-Boy furniture. Plus the sales person was so sweet. She made my purchase so easy. I would definitely recommend La-Z-Boy to my friends and family.

Got questions ready and then called store... Great service and price.. Ordered two recliners and cant wait for them to get here!!!

Eric is seriously the absolute best employee this company has to offer. He is not only compassionate and personable, he is totally professional. Customer service sucks these days, so it’s really nice that someone actually cares. He went above and beyond helping me, and I am very grateful and relieved to know that people like Eric will treat customers with the care and compassion they deserve.

I love this place. Salespeople are helpful with no pressure

The salesperson, Chynah was very helpful and thorough in the process of the purchase of a rocking recliner. She explained the various options available and the various elements of the warranty clearly. Because the transaction was exclusively over the phone she also sent me pictures of the fabric color for the chair and promptly sent an invoice and warranty via email.

I bought the clearance sofa recliner with entertainment console. Couldn’t be happier with my new sofa. Delivery was timely, and so comfortable to sit in.

Mitch, your sales associate, made every effort to ensure we received the best product and information possible. He was thorough, informative and very knowledgable about the products involving construction, fabric and warranty information.We received top shelf service, when we left, my wife said this was a good call.Thank you!The Cabreras

We spent a lot of time looking at different sofas. Our salesperson Jeramiah was very patient and knowledgeable. We decided to leave and come back another day to make the purchase. There was no pressure to make the sale the first day. Our actual purchase was quick and painless.

Chyna was very helpful and patient.

Great quality of furniture and great customerservice. I had a concern about an item I bought and the matter was remedied over the phone in 30 min. I highly recommend the company and the design team, Ethan Geeenfield from the Agoura store - a master at his craft!

Only people in the store. The salesman was not hostile, but definitely not friendly. Empty parking lot during a sale. Good Luck!

Great help to find exactly what we wanted. Price and financing were good. I’d like customized items to happen in 3-4 weeks. Also we did not know we had to put 50% down to get a custom order until we were ready to pay. Almost had to back out. But overall the experience was good.

The salesperson was good, other employees are unfriendly. Manager Greg, in fact, was curt and seemed to resent being bothered. Considering moneys especially tight for some of us and retails supposedly struggling right now, he seemed unappreciative of the thousands of dollars just spent in his store. Perhaps he (and others) could use a refresher course in customer service.

Eric, thank you for being such an extraordinary human being.When I heard what you did for my friends by putting that recliner in your car and leaving your office in the middle of the day and going 30 miles round-trip so that he would have that after brain surgery, I was shocked.Your empathy and compassion really moved me.This has been trying on all of us and you were the angel that picked us up today when we were overwhelmed.Thank You Sweet Man!

Audrey was very helpful in explaining various fabrics for the sofa that we were interested in. She was helpful and attentive without being intrusive while my husband and I made up our minds. The employees were congenial and efficient. My husband and I enjoy shopping at LaZ boy. They have a nice selection of furniture styles and also a nice selection of fabrics and accessories. Good experience shopping there!

Ethan is very knowledgable.Polite and patient. During these times it is so refreshing to find a sales person with this amazing personality.ThankyouDebra&Keith Slepicoff

I needed 2 powered recliners asap. Greg called to say the chairs I had ordered would be delivered in 5-7 weeks. I explained my needs and he found me 2 chairs, even better than those ordered, that’ll be delivered tomorrow!!! Greg is a gem😁La-Z-Boy is a great company to work with. This has been true in the past and it will be again.

Our salesperson, Martha, was wonderful. She was patient and helped us find exactly what we needed. The Agoura Hills store is set up terrific. I expected to find only chairs and all of their home decor was beautiful. We will definitely be back!

Erick took time with Sister and me by listening to requests and needs. He showed us many different styles to accommodate Sister’s needs. We were impressed either his kindness and courtesy and time he took with us. We never were made to feel that we had to hurry. My experience with Erick and Lazy-boy were very positive. We will be back.

Great place for quality furniture. No pressure from the salespeople And lots of incredible options. Will definitely recommend.

We were greeted in Alessandro manner and shown to the area of our interest. The salesman, Eric Thomas, was amazingly patient with us as we took a very long time. He kept checking on us and helped us make our choice and processed the sale in a timely manner. We were most pleased with our visit to your store.

I went to the store in Agoura Hills last weekend to look for a recliner. I was amazed at the selection. It took me awhile to make up my mind and the salesperson was very patient and did not pressure me at all.I am very happy with my new recliner.

Excellent service that went WAY above and beyond what I was expecting! Beyond helpful and gave me plenty of options and explained everything completely! Furniture quality stands for itself and wonderful selection! Thank you so, so much !!!

Dan Atkins was kind, considerate, and we appreciate our interface with him regarding an emergency purchase

One of my best friends of 43 years had brain surgery 72 hours ago and was being released to come home today and the doctor said he needed a recliner which he didn’t have at home.When I called to order him one and have one delivered to his house, the next delivery date was Tuesday ( today’s Thursday ).The problem is, that if he lays down and falls asleep, even for a few minutes, the fluid could cause inflammation and he could have a stroke and die.So I asked to speak to the manager Eric because I was deflated and desperate.I was met with a kindness and compassion that rarely exists today, He told me he would put the recliner in his car when his other co-worker came in at 11:30 because he couldn’t leave the store with only one employee.Thank you Eric for delivering the chair today, you are a very kind soul and all of us appreciated it more than you know!!!

The manager guy we worked with was extremely helpful and very pleasant. I would gladly pay the La-Z-Boy premium for superior quality and fantastic service.

Great experience at La Z Boy when I shopped for a new living room couch. The service provided by Ugo and Yesenia was excellent and very helpful. The personal customization of the furniture is fantastic when you want to have something you love that not many others have in their home.

Really have to watch what they write up if they make a mistake you can be stuck with furniture you didnt order

Quick and easy, got me exactly what I wanted

I have purchased furniture twice from this store. Each time I was met with friendly, knowledgeable and honest sales people, who never tried to make the “hard sell” on me. The whole experience was smooth & efficient! A pleasure doing business with you! A loyal VIP customer!

We bought a Pinnacle Lift Platinum Recliner in Nov of 2017 for my wife who can no longer get out of a standard chair, after just passed a year the Leg Rest wouldnt go down, the store says they wont fix it or even send someone out to analyze the problem, only that its out of warranty and that I would have to call the home office which I did getting no help except to refer me to a third party for our extended service policy which we paid an additional $500 for. We are now into the chair aprox. $3000 and get nothing but buck passing, needless to say this will be the last product we pay a premium price for in a Lazy Boy showroom. The most help so far is for us to analyze the problem to determine if its a electrical or mechanical problem and call again. VERY DISSATISFIED

Advertising is deceptive with “Starting at;” so beware. The recliner I bought did not match the advertised pricing for the same chair.If I buy a mattress, washer/dryer, refrigerator, etc; they deliver and take-away the one being replaced. La-Z-Boy will not take-away the Recliner we are replacing when they deliver the new recliner. “We used to,” they tell me. “But now we don’t,” they reply. Now I need a truck and a couple strong fellows.Not my idea of good customer service.

It took 4 replacement deliveries to get my chairs CLOSE to acceptable. Im still waiting on a call to have a technician come out and remove the wrinkles in the one delivered last week.Too much time and effort required on part of customer (me) to do business again.Eric at the local store (Agoura CA 91301) was the only shining light for your company. He truly understands Customer Relations. He should get a raise.

My experience with lazy boy was fantastic I worked with Ethan Greenberg, Ethan picked out a beautiful family room couch and chairs and made our selection very easy.

When paying for my purchase salesperson put on a $40 fee for customer pick up. I was astounded by this. Im buying a small table to take with me and Im supposed to pay to take it!! I refused to pay this fee and the manager (who has little to no people skills) did take the fee off. btw: if you are going to charge a customer such a fee, dont just tack it on when processing the credit card and then give the slip to sign. Say something. The salesperson processed a credit for that fee, and Im waiting to see it on my credit card statement. In addition it takes way too long to process a sale. Im unlikely to ever walk in this store again, my friend who was with me, said the same . La-Z-Boy lost two customers.