Communication is key. Also making sure the customer is aware of the services and cost is very critical. You cannot just take a persons key fob go in another room, change the battery, bring it back then wait to even mention fees until check out. This is what the staff did at this location! They charged me over 10 dollars to install a fob battery and when I said you shouldve asked me first she did not refund it. I think if you want to make that much money and it was such a hard thing then when I asked and she told me how easy it was, she then owed me back the fee. Also, I bought an extra set of batteries for the other fob and did it myself. This is just the way bad leaders lead. If you want to earn business, do right by the customer. The offer to refund me still stands and you SHOULD refund my install fee!
A big shout out to Sage at the Alabaster store. She fixed my phone where 2 other phone stores couldnt! Thank you so much Sage😁
Great service! However, needs improvement on computer system check in and check out. Very slow.
I needed a guaranteed-to-work charger for my camera. I found one at the website, and the staff were able to confirm that it did in fact fit before I committed to buying it. They were very friendly and professional about it; I am well pleased.
I needed my iPhone screen replaced as soon as possible, and they were able to replace it within an hour of dropping it off. Very satisfied!
Excellent service, knew what I needed and was super nice explaining why.
I always get great service and a good price at this location. Always leave happy. Kind, fast service with a smile!
These guys have always been great. Great service and great products.
Visited the store to purchase a new iPhone 6S battery. The two gentlemen who helped me were very knowledgeable and very courteous. They installed the battery in a timely manner. We had a great customer service experience. Definitely recommend.
Came in, needed two rv batteries. Two employees recommended two battery sizes, i choosed the higher voltage ones. One guy unloaded my old batteries while the other guy checked me out. I paid $255, they loaded the new ones and I was gone. Both guys were friendly, polite and outgoing! Cant complain!
Car battery didn’t last a year, Duracell
Tom Hermes is great. Hes very knowledgable about your products and has provided us with great service. Hes been very quick to respond to any questions weve had.
Prompt service and as reasonable price as can be expected.
Excellent service!
Hunter was very professional and courteous. My son car battery was having issues and he checked it and for sure it was, not have enough amps to start the car. He checked our warranty and we were covered and he replaced it with pleasure. Great experience.
Its a little pricy but they do have everything you need
Excellent customer service and extra clean store!
I have to say it’s not everyday I feel someone goes beyond and above their job title to take care of the customer. Let me tell you, HUNTER was totally amazing! He was knowledgeable, professional, kind and did everything he said he would do! Hunter delivered! I could not have been more lien away by his willingness to help me! He even stopped his lunch to take care of my phone and when I told him I didn’t mind if he finished he absolutely would not! Made my day and I love the Alabaster location because Hunter was there! I love someone who cares about their job and their performance! Keep up the good work Hunter!! I was blown away!!!! Thanks! Kimmy
They almost always have those hard to find batteries. Staff is usually very helpful and pleasant. I just wish some of the batteries werent so expensive.
I had checked on Amazon and delivery was May 9. I needed a battery soon. You came through for me and I really appreciate it!!!
Great selection of batteries. Friendly and attentive service. Ive purchased batteries for my 2009 Honda Recon 250 ATV and 2016 Honda Fit with no problems.
Extremely fast and professional service! Jess and Butch are amazing at their jobs and both have great customer service skills!
Professional, thorough, helpful, great communicators. After spending 10 minutes with the manager and technician Jess I felt confident giving them my password and leaving my cell phone with them to repair.
Rhett was kind and helpful, providing excellent service in a very timely manner. I scheduled a phone repair online, showed up early hoping to get it done a little faster, and was pleasantly surprised with the speedy turnaround! Ill definitely be back for all my battery and cell phone repair needs!
Easy. Great for pickup. Get batteries you cant find anywhere else.
I went into Batteries Plus Bulbs in Alabaster and was helped by Rhett. He was very helpful and informative. He went above and beyond looking for my item. I was very impressed with the stores layout and cleanliness. I have since purchased several times from this store because of my positive initial experience.
The order online, pickup at the store worked great! Within an hour of ordering, I received the email informing me the battery was ready to pick up at the store, 10 minutes away. I saved 10% ordering this way, plus received a $10 mail in rebate coupon at the store. Be sure and ask about that. My store had to search for the coupons...I am not sure they were aware of that part of the promotion.I have bought from this store before and they are always as helpful as they can be.
The customer service clerk was very friendly and effective.
Everyone was very nice. There was a problem with my battery getting to hot and they had a hard time getting a screen back on. They didnt charge me for that either. I was very pleased with my service
Prompt, knowledgeable service. I had a bit of an issue for a 1981 moped. The staff made sure that I was getting exactly what I needed. Great extra effort on their part
I was warmly welcomed into the Colonial Promenade, Alabaster store of Batteries plus Bulbs. The staff were very friendly and quick to help me with a new battery for my garage door. I am very impressed with their efficiency
I went in having questions about my phone battery and Shane and the other guys were so helpful and knowledgeable. Made the process a breeze. Thanks again!
Rhett (sp?) was extremely helpful when I went in to have my charging port on my iPhone replaced. He immediately saw that there was a tiny screw in the charging port and proceeded to remove it and fix my phone without having to replace the charging port. It took him 5 minutes and he said No Charge. Will definitely return for all my electronic needs!!!
I went into Batteries Plus to get a battery for a watch. Dwight Tuggle asked if he could help me, even though he was busy putting some inventory on shelves. He was pleasant, knowledgeable, and insisted on putting the battery in my watch. As a former employer, I know outstanding customer service. Dwight Tuggle went out of his way to give outstanding service!
Needed to replace the screen on my iPhone and had questions about Simple Snap screen protectors/warranties. Sales associate Neal Row’s attitude was very obnoxious and rude. He appeared to have an attitude of indifference and was absolutely no help. Work on your customer service skills Neal or exit the business.
They did a great job replacing my shattered screen; it’s good as new!
Good products, great service......Jess is the best, thanks....
Good service affordable batteries
Great customer service!
Very helpful and friendly service. I was having a cell phone repaired for a friend and the gentlemen working in this store were very helpful and accommodating!
Great customer service, service lady were very nice and helpful.
On-Line experience was great. the reason I HAD to use it was because a clerk at your Alabaster store told me the evening before that the battery was not sold individually, even thou the listing on your web site showed it was. A call to your Pelham, Al. store confirmed that I could buy 1 battery, but they were out of stock. the next day I placed the order and within 30 minutes I received an e-mail that my order was ready.
Love this place and the guys there are so helpful and nice. They fix phones too
Excellent place to get any type of battery you need and the people there are incredibly helpful...great place to go
Ive gotten laptop battery, key fob battery, hard to find bulbs, & much more. They have it all & super helpful & friendly.
Very nice store. Staff was friendly, fast, and fixed my iphone batter in minutes. Going to go here next time I need batteries or bulbs.
I visited this location to have my phone screen replaced and I couldn’t be happier. The phone is like new and the service was done in under an hour. The staff was also very friendly.
Walked in with an odd Battery. We found and checked out with no fuss.
I was looking for a battery for my phone but it was out of stock at the time. They have a wide variety of merchandise.
Always have what I need and the associate was attentive and personable.
Called store needed to replace back on phone. I was told the best thing to do was go online set up appointment so the store could order part, did all that put in information about phone. I got email confirmed appointment and everything(I set up appointment on the 25th of June for July 2nd). It is 1.5 hours from my home to batteries and bulbs. When I got to the alabaster store my appointment was confirmed but the part was not there. The manager said he had been on vacation and it wasnt his fault. Offered to reorder the part but a 3 hour round trip isnt worth it.
Fastest iPhone screen repair ever! Super friendly staff.
Nick with iphone repair was very knowledgeable, friendly and a pleasure to do business with. Clean store and friendly staff.
Quick and easy. Frindly
They are always helpful
Because Jessie the assistant manager at the alabaster location went over and beyond to fix someone elses mistake and made everything with no fuss. Thank you guys.
90% of what they what they sell can be found at Lowes or Home Depot. They do have some hard to find items and batteries.
Mick was very nice and fixed our battery.
These guys are the best. Helped me with my phone battery!!!!
Very pleasent experience, will use them again.
Dwight at this BPB in Alabaster was very helpful!
Fast friendly service..
Got my screen replaced here and messed up my phone. I unlock it and it starts clicking random apps without me even touching it. Had to go back to get it fixed.
Thanks to Shane for all the help on getting my phone back up and running!!
Great place to buy batteries
Fixed me right up in short order. Thanks.
Great experience, oils use them again
Very clean store with a large selection. The employees are very eager to help
Jess is amazing!
Had my truck parked at one of the truck stops in Calera overnight one of my batteries got stolen I came to battery Plus Bulbs and not only did they have my dump truck battery that I need it but he put it in the budget that I was looking for also thanks Batteries Plus Bulbs
Dwight was very professional and friendly....... fixed a iPhone 6 for me within 15 minutes........
They were great!!
Good store