The service department took very good care of me. They were patient an understanding with the things that I wanted to be done to my truck. Great customer service I appreciate their services and would definitely go back. Highly recommend them!!

Always a real pleasure to deal with the service department. David Carrell is always right on top of getting vehicles in and out with the utmost concern for the customer and complete service. He is always courteous and thorough about going over any technician concerns. David is exactly the kind of representative your company should always strive to hire and retain.

I think Toyota do a great job and are courteous however if they didn’t see the warning light on due to low pressure in the tires it may have been too early in the morning. It would have been nice for them to take a few minutes to put air in the tires. Thank you though for your efforts.

Ray Macias and Orlando did an excellent job in figuring out the noise coming out of the dashboard area. Orlando is a very well trained professional who took a test ride with me and fixed the problem right. Ray was extremely helpful in listening to my concerns and the team took care of my issue in no time. I sincerely thank them for their expertise and knowledge. Two excellent individuals. God bless.

I was very pleased with my service representative very knowledgeable and helpful with all the issues that I was having.

I was traveling from Phoenix to Chattanooga TN, the FJ had been sitting for 2 years, it was running underpowered . The service department took me in on a Saturday ( without a pervious appointment) and I explained I was trying to get home, they worked on my car for many hours, the technician was relentless in trying to find my problem ( no engine code on the scanner), late in the afternoon after eliminating many “could be’s” down the diagnostic tree. He found the trouble and fixed it ! The service manager Todd Mills was awesome, he was very reasonable on the invoice and I got home 2 days later. The technician’s dedication to finding the problem was second to none. ThanksMike

Everything is good. Yet, it takes several hours for service, lately. Over all, good service.

I always take my car here and love my service advisor Brittany. She always explains everything before any work is started. I’ve been fortunate to have the same mechanic look at my car every time which I feel helps when I am experiencing an issue. It is unfortunate Toyota as a whole is experiencing parts shortages as I would rather have Toyota parts but understand the situation. I feel my car and I are well taken care of and my Toyota team makes me feel confident my repair are done correctly and at the best price.

Great service from the service manager, Brittany Martinez. Check in process was fast and smooth. But I had to wait over 3 hours for the oil change to be performed. That is way too long for something simple like an oil change. You need more staff or a better process to improve efficiency in service.

It was an OK experience in spite of the construction which is a little daunting. I will keep on coming in spite of the construction because of the good work that is done on my vehicle.

Due to this place being under construction it was very confusing as to how I should drop my vehicle off or pick it up. They did mix up my current Toyota Tacoma with a previous Toyota Tacoma I had owned. I also was getting recommendations to fix things on my car that were just fixed six months ago. Everyone there was very helpful and nice but it was not an efficient trip.

We use Larry H. Miller Toyota on Copper Ave. Because of the service department. They are awesome.

Todd is awesome! Been going there forever and I thoroughly trust his recommendations. He is honest And always accommodating! It’s hard to find someone you trust; now, if I can only find someone I thoroughly trust for my Honda.

Rating was given due to scheduling policy. I scheduled a 9:30 appointment at least a week ahead of time. When I arrived, I was informed that it would be 4.5 hours at least before service would be competed. When I asked WHY it would be so long even when I had an appointment, I was told thats just the way it is, and that without an appointment, my vehicle wouldnt be serviced at all. This is not the first time this has happened, and I really resent the fact that this business has so little regard for my time, which is easily as valuable as theirs. Service once performed was done well.

Bill was THE best gentlemen to check me in and handle business with. And the service was fast. I only waited about an hour.

BEWARE!Well we waited two weeks for our car to be serviced, because we needed an appointment to be seen. Then we waited three hours for an oil change and tire rotation on our “appointment” day. I mark my rims to be sure my tires are rotated. After checking out, and our service representative assured us our oil was changed and tires were rotated along with air pressure checked. I went to my vehicle only to find my mark on my rim was on the same tire which had not been rotated and probably air pressure not checked either. I confronted the representative and of course he was embarrassed. My advice to all customers is check your tires and check your oil too. You’re likely paying for a service that wasn’t provided. I think all these guys are a bunch of shysters! I have three words…DO YOUR JOB! Oh my name is Rhonda Ortega btw.

I have been a customer for 30+ years. I have always had great service except for now. I only had an oil change and tires checked general maintenance. It took 4 and 1/2 hours. I made an appointment and was there early. I got so tired of waiting that I started yelling cussing and crying thats how bad it was. Later when I finally settled down I apologize to William. Remodel is no excuse need to have more mechanics instead of working the others to death. I dont even know if any one reads these surveys or if they even care. Unhappy customer 😑

I arrived at the appointed time. Got a ride home as construction on the Larry Miller site was making a slower response time by mechanics.Rides were provided by Lyft & the driver was polite and a good driver.My car was serviced & fine when I returned.

Bill made the difference. Professionalism is alive and well when Bill is on the job.

Very happy as usual with my matenance check up! The remodeling was distracting but well handled and all the employees were helpful and friendly! My very special favorite employee Brittany in the service department is always professional, in a genuine way, and knowledgeable. Brittany is efficient and caring and Im always glad she is there when I have appointments.

My issue was with the communication of the service writers. I thought they were doing more services than the ones they did. I travel to get to their facility and will need to get there again. Kind of a pain. I will be better at checking exactly what we have talked about being done to my truck.

Roberto and Todd Mills were great repaired my engine miss and got me back on road the staff member I n waiting room was great on getting me a ride with lift.

I was getting ready to take a road trip from New Mexico to Florida in a pinch for time. My dashboard lit up after I had diagnostics checked and oil changed.. I happened to be passing by Toyota of Albuquerque so pulled right in. Everyone was very sweet and helpful. They were able to determine right away that the hybrid battery needed to be replaced. They checked a few other things to be sure that the battery was the only problem. Todd gave me honest answers to my questions about the repair and once I made the decision to go ahead and have the battery replaced, was able to get me in for service that same day!I am so thankful for this group and was able to get on the road and back to my home and kids in good time thanks to Albuquerque repair service. The car ran like a dream and I can’t thank them enough!!

Bill was professional and detailed. This is my go to place for car servicing :)

It was a great experience at Larry H. Miller Toyota. It was a tremendous experience with Dave Carrell, whose skill and commitment is reflected in all that he does. It is such a pleasure to work with him and know that I can always count on him to take care of me and my car.

While driving my Prius on I-25 multiple warning light came on. I was able to make it home in “limp home mode”. After research I determined that it was probably the inverter which according to the internet had an extended warranty provided by Toyota. My original warranty 10 years or 100,000 miles had just expired. Larry Miller checked it out, and repaired it in 4 days. There was a short wait for the parts. NO CHARGE! Works great!

Fast friendly professional service. Two tires were replaced due to road hazzard damage at no cost to me as per Toyota extended warranty. Whats not to like about that!

Professional personal manager caring and kept me informed in a timely manner, answered all my questions and went beyond to get me information I needed for my future needs. Excellent customer care you seldom find anymore.

Dealership is outstanding. Service coordinator was polite, respectful, knowledgeable, and contacted me throughout the repair cycle as he indicated he would. One never knows what will be found when taking a vehicle in for scheduled maintenance and service; however, this service department has earned my trust.

Great advisor, found a coupon for me. I was really happy with the work done. Its a great dealership to work with!

Excellent, efficient service.The service representative that handled my tune up was knowledgeable and polite. Bill gave me immediate answers to my question and he kept me informed as I wanted for my car

Oil chg on June 3. 3 1/2 hr wait. Asked twice if wanted car wash said yes but didnt get it. Forgot to give me paper about what was done. Just recently brake light on called Toyota and told to come in. Appreciated that they told me to come right inProvided Uber from and back. Said washer wasnt working but they forgot to check it so now have to come back again Tues to have that checked. Wish it had been taken care of with brake. The staff are always friendly. The girl is waiting room...Tish?....was very helpful and accommodating. She made 3 hr wait easier. Snacks helped too.

Just regular service. 1. I made an appointment and arrived on time. But the service department was more than 2 hours late in even getting to my car. It should have taken 90 minutes, but it took 3 1/2 hours. The service department should have told me so when I arrived and we could have re-scheduled.2. 3 1/2 hours was a long time to wait in the temporary trailers. Any place quiet? Away from the TV and the cell-phone talkers? Nope.I know the dealer is under pressure, but thats no excuse to shift the pain on to the customer. I lost a lot of respect for the company.

This place is by far the best dealer service shop I have ever dealt with! The service writer, Dave Carrol is a freaking legend! The way he handles business is one of the main reasons I go there!

Estevan got us a quick estimate for catalytic converter installation, but insurance co. wouldn’t pay for OEM parts.

Shoddy service. Very disappointed in this dealership and with Toyota as a whole. Service department did a lamentable job repairing my Toyota. $3850 is not enough money for a technician to wipe down his work area apparently.

Great service. Very professional and helpful. Steve and Estevan and Anthony. Always take my truck here..

Ray was great. He explained everything. The only reason why I gave a 4 instead of 5 was because I called the day before the appointment & asked if the car could be dropped off late after hours since I could not drop it off the next morning & the woman said yes, there is a drop off after hours. When I went to drop my car off & could not since the gates were closed. I had to have people drop my car off the next morning which was a big inconvenience. Again, Ray made up for it since he was great, friendly, and knowledgeable.

My appointment was not till 3:00 p.m. so it was fairly late. I did feel as though the person I talked with when the car was finished was anxious to leave as he looked at watch several times. I was anxious to leave as well, but had a couple of questions and had the feeling (nothing actually said) that it is quitting time.

Service was quickly done-much appreciated. Techs always do a great job!

I took my 07 Tacoma here when I first moved here about a year ago and I was so impressed! The service writers out there were all nice and made sure I was seen quickly.I’ve called a few times to ask about pricing on services too and they’re always great at communicating and polite.Price-wise, it’s a dealer and not an independent mechanic... so it will cost more but the guarantee that comes with it is worth it to me.

Our Sienna has a recall for a fuel pump warrantee repair. The quoted time was 6 hours and it took exactly that to repair. The service representative was respectful, professional, and efficient. When I picked up the vehicle, it was apparently run through a car was which is nice. So, overall, I am totally satisfied with my experience.

Toyota is always professional. Tire was not in stock. For such a common vehicle that kind of sucked. But service dept was amazing.

This place has amazing customer service, they provide you with Lyft and a variety of snacks and drinks, however I’m giving such a low rating because theres just such a lack of communication. I was told my car would be ready around 1pm. I showed up at 1pm and it wasn’t ready, that’s ok, I would “get a call when it was”.about an hour passed and I reached out to their text support to see if I could confirm if the car was ready. The lady, her name was Alice, was very unhelpful. She told me she couldn’t help me, and sent me their phone number instead. Ok, so I called and I was told it still wasn’t ready. I kept waiting and was starting to become impatient because at this point I was told over an hour ago it would be ready, so I asked her if she could just find out if it’s ready and she told me she “would be happy to have her service team confirm “that” for me”. For clarification I asked her if she meant if she could confirm if the car was ready and she literally told me goodbye💀 she told me she couldn’t help me, then she told me she could, then she left? it wasn’t until I called at 3pm that all the sudden it was “oh yes I have it ready I just got the text now!”. I asked the technician what time the car was ready, it was ready at 1:50pm,I waited in that room for far longer than what I needed to all because they never called me back. Not such a great time.

They found a serious problem when I took my truck in for a brake inspection. Fortunately they had the parts there to handle the surprise and made the repairs. The air conditioner in the temporary waiting area froze up but the waiting was not that bad anyway

Appointment was made two weeks prior. My wife had drove in to get our RAV 4 serviced. Waited 3 hours for service to be completed. I understand the short staff situation, but then couldnt the appointment been scheduled 2-3 hours later, or the next day.

Ray great like always. His the reason I use this dealership for my repairs. Everybody seems friendly and professional.

Excellent service as always. I had mistakenly come in on a day before my service date, but they accommodated me anyway. Took 2 hours, no upselling products, car looking great! See you next time

Richard Matthews in the Toyota Service Department was a pleasure to work with. He was very knowledgeable regarding the epidemic of catalytic converter theft and how to prevent future theft with the installation of an anti-theft shield. He made it a point to provide us with fantastic customer service.

Checkin was swift and efficient. Bill was a friendly and very funny guy - what a personality! They reset the computer in my liftgate ahead of time. Checkout was no problem. Great experience. Would highly recommend.

They did well except I know they checked my wipers and they didn’t clean the windshield afterwards. But overall everything was good!!

This location is currently under a lit of remodeling and you have to wait in annex bldgs while waiting on your car, cant wait until its all done.

My whole experience was excellent! They installed my recalled air bag in under an hour and even gave me a complimentary Uber go run errands while I waited. 10 out of 10!!

Dave Carrell and Dusty Rhodes are the bomb! They both took excellent care of me(as usual)! Dusty recommended some great all terrain tires that will work for all my highway miles as well as the bad weather I will encounter. Thanks to both gentlemen!

Happy with the service overall. One technician noticed a bulge in one of my tires which may have saved me a lot of trouble.

5k miles check up. Great service from woman who greeted me in the morning and she assisted me at the end as well. I felt taken care of and cared for.

At this time, they checked the car for oil level and on an exhaust issue. Because of an international back order with Toyota, the man gave me options and even encouraged using a local muffler shop to get problem solved sooner. That bolsters trustworthiness IMO.

Very professional. Was able to schedule an appointment quickly. Because the repair took some time they arranged to get me a ride home so I could wait at home. They called same day once they had diagnosed and were patient in answering all of my questions.

Service Asst Manager William was just top notch, friendly, experienced and helpful

As usual, the team went through my checklist of items to service and check on prior to the Summer Road Trip season!Dave is the man!I appreciate to care and attention and will return.

They took care of the issue with my fuse and replaced everything to get the vehicle started. But when I received my car back, my truck won’t play any music from my phone, radio or even phone calls. Now I’m waiting for this to be fixed. Not a big issue, but an inconvenience for me to take my truck in and have to be without my truck or have to take time off of work.

We had an oil change appointment set for 9:00am. We brought the vehicle in at 9:00. We were told it would take 2 hours to finish. We did not receive our vehicle until 4.5 hours later. And we followed up with all their updates for repair. And vehicle did not get a wash like it normally gets either.

Did maintenance for me but I waited four hours for a recall fuel pump and they did not get it installed. They said they would be able to get it done. A miscommunication problem caused the long wait. Wished they would have let me know and I would have been able to be on my way home. I live 90 miles away.

My only complaint is that 6 1/2 hours was awfully long. Party is my own fault for scheduling on a day that was very busy. Having said that I think they over-booked and had people out on vacation.

At the Alameda Toyota: It was alful!!I had to take it to another Toyoto Dealer to get it repaired right.!!

Went for my first 5000 miles check in.Friendly environment and quick service.Shout out to William ! Thanks Toyota 😊

It wasnt the quickest service Ive ever gotten, but if you can leave your car for a day or two, I definitely recommend bringing it into this place for repairs. Price was extremely fair and work is covered under warranty. I would take my car here again.

Replace stolen catalytic convertor and oxygen sensor. Install shield on cat converter.

They were very nice, and explained all the details about the problem I have im a little short on money right now but they told me when Im ready theyll be there for me any time. Thanks to all the Toyota team I really appreciate you all !!

Great customer service I only see Todd!

Great Friendly Professional service. I prefer to take my vehicles here to people I can trust.

Eh...still here. My appointment was for 1:15 for an oil change. Its 3:27 right now. So.... I guess I would strongly suggest that they rethink their appointment times.

Everyone is always professional and very friendly. My last visit Adrian was very helpful and patient during the process of me choosing my car.

Outstanding service Bill my service guy was unbelievably nice excellent Thats the reason I buy Toyotas My Sun 2002 Toyota Camry has 300,000 mi on it by 2006 Toyota sienna its been outstanding I still drive it and my wife Jin Jin drives the 2019 Toyota sienna unbelievable performance nothing on the market that even compares

Awesome service. Adviser was very helpful and respectful...

My service experience has always been superior at this dealership.

No problems. Vehicle was serviced and people there are friendly and helpful.

Todd Mills and his mechanics are always professional and provide excellent service. I wont take my Toyota anywhere else.

Great svs however by appt. I was very in happy to wait for an oil change and an alignment for 3 hrs

First time back at ABQ Toyota in a year and a half. ABQ Toyota is under construction so I waited in an unair conditioned trailer while they performed a 30k mile service. Once the job was done they informed me by text which I didn’t see for 1/2 hour. They also tried to sell me on a whole bunch of additional services. They told me my car would be washed but then I was told it was already clean so it didn’t need to be washed.

Service is always great, sorry I couldnt make an appointment for my service, although the service technician made it happen. Always 👍.

I was greeted, made comfortable and was updated in a timely manner.

Service Advisor Ray Garcia was helpful and accommodating. Technician Jeff applied his considerable knowledge and experience and quickly diagnosed and solved a particularly challenging problem in my truck.

My service guy is always informative and polite.I’ve been taking my 4RUNNER since I bought the car and he is the reason I take my car to the dealership for anything it needs.

Ive used Larry H Miller in the past and have had a good experience.

The experience was great clean and very professional

Super slow even with an appointment. A simple oil change took over 2 1/2 hours.

Bill was great to work with very professional!

Very professional. Highly recommend this dealership

Good personnel. Good work.

I brought the car in to find out why it was having trouble turning on. The gentleman doing the assessment suggested it was the auxiliary battery. He checked it and indeed that was the issue. They had it in and out in about half an hour.

They always do a great job.

Very fast, friendly and helpful!

Brought my 2020 Access Cab Tacoma in for free 20,000 mile service at Toyota Albuquerque. The Folks there were absolutely professional, quick, thorough, and responsive to my questions and requests. Thank You!

Construction going on site, it was a very chaotic environment with little communication between service team and customer.

Great customer service.

Absolutely terrible, 11:30 appointment for a routine maintenance, 1:40 and still not done. Nice way to spend a Saturday.

The service people are professional, polite and efficient.

I made an appointment at the wrong one, still got me in and all that

Not very happy had a 9am appointment and didn’t get car until 1pm!! Checked on it at 11 am and it was waiting for a mechanic to take it into shop!! It was never mentioned that it takes anywhere from 2-4 hours even with an appointment!! Very disturbing and sad!’