Went in to get an oil change and was greeted by Maria, great attitude and helpful. While waiting she explained and made sure another customer understood what they’re paying for and what else was recommended on their vehicle. Took her time to go into detail with the summary of my vehicle. As always it was a great visit at Rich Ford.

Savonne was super patient and attentive with my mom as she was learning about different trim models. He took time to show her all the tech features and made the shopping experience comfortable. He took time to find the answers to every question. He isn’t pushy and is very respectful. Buy a Ford from him before he moves up to selling private jets.

On a cross-country road trip from Phoenix to Michigan, our 2015 Ford F-150 lost power on the I-40 in Albuquerque this past Saturday morning. We were luck to be only a couple of miles from Rich Ford and lucky that they had the part in stock. On the phone they were transparent that they didnt know when they would be able to get us in for the repair. I explained our situation and asked if they were able to help us get back on the road, we would be very grateful. No promises were made and I was told to bring the truck in. Would you believe that they had our repair complete in the time that we were able to have breakfast in the diner that they have on site? I would never have believed it, but they really did! They saved the day and the made the completion of our trip possible. A huge thank you to Tony, our service advisor, and the mechanic who replaced the throttle body on our truck! While its always a bummer to break down, we couldnt have been in a better place for repair. Thank you again!!!

My experience at Rich Ford in Albuquerque was an absolute shock to myself and my husband as to how EASY and TRANSPARENT the entire process ended up being. Over the span of months, I had contacted probably close to ten dealerships and started the purchase process already. Things continued to not work out so we decided to make some last minute efforts before just purchasing a vehicle online. Our greatest mistake was that Rich Ford was not our first call.I called the next morning and spoke to the sweetest person named Sabrina. Within a five minute conversation, Sabrina found us the EXACT car we were hoping to find at the lowest price with the most rebates of any dealership ANYWHERE. It was a done deal in that five minute conversation.A few phone calls and emails later the same day, and Sabrina had arranged her for amazing assistant, Lena, to drive the vehicle all the way to us 4 hours away due to myself being 8 months pregnant and my husband having a broken foot.Literally from a five minute phone call to later the same day, our dream car was sitting in the driveway and we didn’t even leave our house. Sabrina and Lena and Rich Ford are the best you will find—anywhere. This is truly not exaggerated in anyway. When it comes time for us to purchase again, Sabrina at Rich Ford will be our first call!

Today I was helped by a young man that was multitasking helping many people but managed to satisfy me and my families need I would like to thank you for getting us into our new Ford If you ever go to the Ford ask for this young man and he will put a pep in his step to get it done thank you for helping us today very much appreciate it we were more than satisfied

Good customer service. The shuttle service is so convenient. My recall repair was done in a timely manner.

If you’re looking to purchase a vehicle from Rich Ford then I HIGHLY recommend working with Henry! He not only listens to your wants and needs but he helps you find the perfect vehicle to accommodate your lifestyle. We had ran into a few issues after purchasing our truck but Henry was still there to help with the repair and make everything a smooth process! If you’re looking for a salesman to take care of you and not look at you like just another sale then Henry is your guy!

Worked with Cameron (Sideshow Bob) to get a new vehicle. He was amazing, dedicated, patient, and incredibly respectful in helping me find the exact vehicle I was looking for. He not only drove to another city to pick up a car I was interested in looking at without my asking, but he also came and picked me up at my home to bring me into the dealership because I had no transportation. During negotiations he was motivated to meet my needs and he answered every question. My entire experience from start to finish is exactly what one thinks of when one thinks of amazing customer service. Aaron in financing was also wonderful. If I ever need to purchase a vehicle again, I will definitely be returning to work with Cameron, Aaron, and the Rich Ford team.

Excellent Staff and customer service. They made my first car buying experience very smooth and enjoyable . 10/10 and highly would recommend.

John in Service and Abel in Parts are absolutely amazing! They were able to get me a new key for my car and fix the issue I was having with a particular setting. The customer service that these two provided me today is well beyond 5 star worthy!!

I had the best experience dealing with Rich Ford. What made my visit there is especially exquisite, was the rep Sideshow Bob. He was no bs, he wasn’t pushy, and got me in a perfect car for a great price. If you are visiting this dealership, ask for him. Hands down. Sideshow Bob will take care of you like family. I highly recommend him for anyone looking for quality service. 10 out of 5 stars. Tell him reeks sent you.

Alex was very helpful during the entire process of my cars repair. He always called me with updates or other information that he needed. This was the first repair for my 2015 Ford Flex and my first real repair experience with Rich Ford. Alex told me exactly what the process was and he gave me accurate information, so I had no surprises when I picked up my vehicle. I am really impressed with the service I received from Alex. I would definitely bring my vehicle back to Rich Ford, because of Alex. Thank you for a great experience!!!

I took my 2017 Ford Escape in for its 25000 mile service, to Rich Ford.I have always had excellent service except for today.Bad stuff:First the service rep got my first and last name wrong, even after I spelled them. Second I was told it needed all this work done because it had 30000 miles. It did not. I pointed this out and she corrected it. Normally they get the millage from the odometer. When I came to pick up my vehicle they had the wrong key with the invoice.Good stuff:I have always had good service from Rich Ford. They service and check out the vehicle then call if they find something it needs. They print out a health report. I need to depend on them to be honest and keep my vehicles running.

I do not recommend the service center to anyone. I am very unhappy with my experience. I requested multiple things to be checked out on my car, and they did a good job on the things that they did attempt, but I can see that they did not look at all of the things I requested. One of the items was to look at my headlights, a very routine and simple matter, but after picking up my car, I could see that they had not touched the bulb that I had pulled out at all. In general, my experience made me feel like they were trying to get through as many people as fast as possible, so my needs were not truly being heard. The staff in the service center were not very attentive and did not seem to care that I was there seeking help. I also requested rental car services. The phone number for the Ford rental desk was not available on the website, so I had to call other departments and figure it out. I was told that I would be added to a wait list for a rental car and would be contacted the day before my request, but I never received any such contact. Overall very unhappy. I will not be returning to this service center unless I have no other choice.

Do not value a customers time. Wasted over 1.5 hours and the vehicle was never even seen.Came to get our van serviced while on the road. Husband and I asked service coordinator, Jeffy, up-front whether they could service us ASAP. We were passing through town with our dogs and could not afford to wait in the waiting room for hours. Jeffy assured us they could see us in around 1 hour or less.After over an hour waiting, they hadnt even started looking at our van and said we would at least have to wait another 1.5 hours for it to be seen. We had to leave with our time wasted and vehicle unserviced.

John Collins and his team members in Rich Fords service department were absolutely great. All of the techs in that department were very professional and very helpful with all of my questions. My 2021 Ford Edge has sooo many bells & whistles. They said any time I have questions about the operation of my vehicle, dont hesitate to ask them. Great job. Thanks

Excellent customer service from Amy W. Will definitely go back.

I had been wanting a truck for a while now. We went to Rich Ford & immediately got greeted by Cameron. Very friendly. Told us about a Dodge Ram. We ended up buying it. He made the process so easy for us & was very helpful! 10/10 we love our truck thanks too Cameron!

I came in for a oil change and tire pressure check at 8:05 am. Now 2 hours and 35 minutes later still waiting and people who came for the same service after I did got there vehicle serviced. 😣 and this happened on my previous visit here. I suggest you try a different Ford hopefully they have competent techs. Now 11:05 and still here. Just told me they are looking at my tire now. This place is horrible for quick lane more like slow lane!!!! Just got my vehicle 11:52. They knew I was upset so the girl kept coming out saying to other customers I appreciate your patience. I had alot of patience until 2 hours and thirty passed and people were getting their vehicle done that came in after me.

Very professional and friendly. Were able to answer all my questions, and bought a vehicle that day. The sales consultant and finance manager stayed late to get the deal completed. Highly recommend

They sold me a used lemon. Had it in their service department two times within the first 12 days after I had purchased it. The service manager at the time (July-2019) even stated over the phone and in-person that the vehicle shouldnt have been on the lot with what I was experiencing. It had poor alignment due to camber issues that they never corrected as well as two failing motor mounts, and later it needed a new transmission. The check engine light was frequently coming on and everytime I took it in, they gave a lame excuse, cleared it, and sent this naive woman back on the road. I should have realized what they were doing during the sales process... it was rushed and unprofessional and they took advantage of me with what I had just gone through, which was a severe accident that involved injuries, resulting in my newly paid-off SUV being a total loss as a result. Picture this: 3 men and myself at a secluded table by the restrooms, where they skimmed through and flipped to where I had to sign, briefly summarizing what it was that I was signing. There was no sticker on the window, as I had found the vehicle online. I was referred to Rich Ford by a family member who has bought brand new trucks off the lot from them for the last 30 years. After my experience, they will take their business elsewhere, as will I. I complained to the Attorney General of NM and the FTC, which both agencies suggested I seek an attorney to resolve the claim. Unlike Rich Ford, I dont make a killing off of screwing over used car buyers. I have a family to take care of, education to pay for, and cant afford legal representation with the honest and hard working salary I bring home. So, another WIN for Rich Ford. They dont deserve it, but as they expect, the little people cant afford to challenge them. AVOID THIS DEALERSHIP LIKE THE PLAGUE!!!

It went very well very well educated people to deal with and were able to answer all my questions without assistance from others which tells you they know their job thanks for a good experience.

Purchased my vehicle on 10/25. The whole experience was great!

Alec was outstanding. His professionalism and knowledge of his job made me feel confident with his recommendations for my truck. This is the quality of employee all employers should strive to hire. Great job Rich Ford!

Rich Ford was busy when I pulled in to Quik Lane for an oil change. The service advisor let me know they were busy and it would probably be 2 1/2 to 3 hours until they were done. I had breakfast in their cafe and they were nearly done with the oil change and checking everything else when I was done eating. Service advisor James Edmonson let me know everything was good except the battery was close to needing to be replaced, which I did not have done today. Total time ended up being 1 hour and 20 minutes and I was on my way. WELL DONE !!!

Good service. Technician explains everything.

Just purchased a used Escape from Rich Ford. Sabrina & Magdalena made it so easy. The service was all around great! I would highly recommend them!

I enjoyed my experience. I was able to find the perfect vehicle for both personal and business use. The financing portion went well. Everyone I worked with, were friendly and knowledgeable. They worked hard to answer all of my questions and solve any issues that came up.

My customer service person was awesome she provided me with all the information I needed. I received great service, 👍 my wait time was only an hour+

This was by far the best car buying experience my wife and I have ever had. The sales lady Frankie was outstanding. She was able to answer our questions, and when she didn’t know an answer she went and found the answer for us. She was very knowledgeable about the vehicle pointing out the newest features and how best to use them. She worked diligently to get us the payment we wanted and made the whole experience from start to finish super easy. We’ve looked at Rich Ford before and we’re always feeling pressured and almost bullied into something we didn’t t want. The new leadership is evident and all the changes are super positive and customer focused. Once again this was the BEST experience at any dealership I have ever visited.

Shelly and all of the fleet service department is absolutely amazing!!!! Every time I have taken them my vans for the company I work for, they have gone above and beyond in the service they provide. Job done right the first time, every time.

I worked with Cameron and Mike to get into a new car that I really like. The first one I purchased wasnt something I enjoyed and they did everything possible to get me into something better. I appreciate the team at Rich Ford and recommend them 100%.

Ask for Dillon! Best experience I’ve ever had with a Dealership! Jimmy is finance is incredible!

Literally everything about the experience of buying a car here was professional, fast, and fair. Worked with Henry (sales) to secure a good price and Allan (finance) to complete paperwork extremely quickly and without pressure. Both were knowledgeable, personable, and upfront. Out in around 2 hours, driving the car I wanted - at a price I hope was reasonable for all parties. Very happy!

Great customer service support from Maria Abeyta in Service dept. We always appreciate her bubbly character and courtesy. We honestly need more people like her👍🏻👍🏻Thank you 🙏

Being in a position where I needed a pick-up but with comfort and durability and it had to be a Ford, thus the only place to go was Rich Ford in NM. Great experience and Michael was a great salesman. I will buy from them again since they made it such a great experience. My 2021 Kings Ranch Edition Ford F-150 4x4 is perfect. Looking forward to my 2022 Ford F-150 Lightning next year.

Always great service. I dont mind waiting and eating in the diner on site. Browsing new and used vehicles while I wait. This is a busy location so sometimes service takes a bit longer than people expect. Patience goes a long way for quality workmanship and confidence in my vehicle. Thank you

Cody Rantanen is awesome. He was able to get us into a Maverick before our build even got in. Guy has got some hustle!

It took forever for just and oil change but the young lady was very good at her job and professional I give her 5 stars

I had bought 2 trucks from there, and on my Ford I was supposed to get my windshield fixed . I called them over and over and showed up they told me they would send me a check in my mail to get it fixed. Time goes by I call and argue with them because they didn’t even want to send me the check anymore. Now, I also bought a Dodge Ram and not even 2 weeks later the engine light turns on, so I call them to let them know because it’s a brand new truck and they have the audacity to tell me I had to pay for a diagnostic and the repair cost . This is outrages ! I brought my own personal vehicles before and payed for a repair and had a worst outcome and instead of fixing it right the first time I would have to waste my personal time on having to bring my vehicle to get repaired AGAIN . My son had brought his mustang in before to this dealer ship and literally charged $1,000 or over for any repair and he was back and forth at least 5 times because they would always leave it the same . 0 stars!! No concern for the customer whatsoever, UNRELIABLE, IRRESPONSABLE, you can honestly tell they are only there for they’re paycheck

Our car buying experience was personal and it felt as if we had control of our deal. When we arrived we were set on a brand new truck. Cameron and Mike went above and beyond to make that happen. Cameron actually ran to another part of the lot to check if a delivery order had taken place to provide us a new vehicle that we sought out. Mike made sure we knew the financial aspects of our deal and that we were happy with our purchase. Shammond in financial worked hard to make sure that we felt secure in our deal. They listened and executed as a team and for that we are grateful.

We walked in “just looking” and walked out owning a new vehicle. 😬 From the sales team to finance to driving off the lot the entire experience was wonderful. The only suggestion I would make is to provide some snacks as everyone knows purchasing a car takes hours. A snickers bar would have helped to fend off the “hangry”. LOL Seriously, we are thrilled. Kudos to Sabrina who took excellent care of us from the moment we arrived in the lot. Would I buy a car from Rich Ford again? Absolutely, YES!!

The service department is outstanding! Everyone is very professional and helpful. The service manager is exceptionally helpful and goes the extra distance to insure that your problems are resolved correctly and in a timely manner. I would highly recommend Rich Fords service department.

Rich Ford sent an email inviting me to make a service appointment, so I did. I scheduled 20,000 mile service for my F-150 through their website. The first available time was one week out. The day before the appointment I got a text reminder.However, when I arrived at 3:25 pm for my 3:30 appointment, the service department had no record of any appointment. They asked if I wanted to wait an estimated one hour to ninety minutes in their waiting area because there were four cars ahead of me. I thought the 90-minute estimate was optimistic, and I didnt have two hours to wait around. The service technician said they dont really make service appointments, its first come first serve. 3 weeks later I still need the service.

Polite service and quality workmanship. This truck is my first Ford and I have been impressed with Rich Ford. We now have a bronco on order & Im sure that will be another good experience.

Worked with Cody looking for mustangs and he has gone the extra mile from working late hours so I can come look at cars to looking at other locations and fighting for me to get the best deal. This has definitely been the most enjoyable car buy experience that I have ever had! Would highly recommend Cody.

10/28/21: Quick Lane staff, Brandon Rice and mechanic, Ryan Guidry are super fast and efficient. They took excellent care of my vehicle and me while at Ford today. It’s great to have such knowledgeable and professional staff that take care of all my vehicle needs! I will definitely return to have my car serviced here because of Ryan Guidry and Brandon Rice.

Easy to place an order and the truck arrived earlier than expected. My accessories were installed quickly and one minor problem was addressed to my satisfaction.

The staff was courteous and prompt. The service was excellent. The facility was clean and neat.

Not a good experience with this dealership. Communication between the various departments is poor and it results in mistakes and long waits to solve issues. There are a couple of bright lights in terms of individuals who have gone out of their way to help me, but they too are limited by the frustrating culture of that dealership .

Wonderful, helpful staff that helped us through two quickly needed purchases for our daughter. Everyone (including the finance guy!) seemed to be car enthusiasts, and very knowledgeable. Highly recommend.

I had a great experience with Rich Ford. II found the dealership and Salesman/friend in SideShow Bob.Due to Covid and my health he accommodated every aspect of mylist of must haves and exceeded all of my expectations. The car is at a fair price with excellent customer service and attention-to-detail. I highly recommend t Rich Ford

A little backstory before my experience with Rich Ford in Albuquerque. I had been in an accident a year ago. My bank referred me to Rich Ford in Edgewood. My son and I went up to the dealership and a young salesman came up to us and asked what we were looking for. I found a Toyota Camry that I really loved. I told them how much I had to put down and my other car got paid off so I had no negative equity. They told me I needed a couple hundred dollars more for the Camry. I told them I didnt have more. I asked if I could just get a higher monthly payment instead of the additional money down, but they did not even try to work the numbers. They then showed me a beat up Honda Accord with a bent bumper and smashed door side skirts. It was dirty and smelly. I asked if they had any Altimas or Sentras for sale. They did but they were pushy and showed me a Volkswagen Passat instead. I didnt want it but they kept pushing it on me to get rid of it telling me I was getting a good deal. I had to work out of town and after hours of pushing that car on me I finally caved in and I took it so I could get to work on time and I really need a vehicle. They did nothing to get me what I wanted. I will never go to Edgewood again.I decided to trade it in now at Rich Ford in Albuquerque where a salesman named Cameron helped me. He was awesome. He jumped through hoops for me. He took his time. He said the customer has to be happy & satisfied about getting what they want. He got me into a vehicle that I actually wanted. He even went out of his way to buy me lunch. He answered all my questions & concerns. I will be sending my daughter for a vehicle in a few months because I know Cameron will take care of her. Amazing experience buying a car and its all because of Cameron. A+ service.

Worst service. The service people forgot I was there. There was no explanation on my recall. Just a bunch of folks who seemed unaware and not forward thinking. But they were really great at ending every sentence with a short commercial about how great Rich Ford was. The irony. I had so few answers about my problem that I took my vehicle to Power Ford and the experience changed my view about dealerships. I bought my vehicle from a used dealership and hadnt claimed a local Ford dealership, but it it very clear that Power Ford will be it.

We are Thankful for everyone involved with servicing or Ford Escape Eco Boost. Although we not meet everyone involved, we appreciate you all. A Special Shout Out To BRANDON RICE & RYAN GUIDRY 👏👏👏👏👏

Excellent service. Fast and friendly. Having problems with your vehicle is never much fun but having it returned to you in working order quickly and painlessly made it bearable. Thank you Brandon and the team at Rich Ford!

Great relaxing experience with Rich Ford and salesman Moses. Where other dealerships did not have any trucks in stock Rich Ford did.

Marie was very good about answering my concerns and explaining the services. She explained charges and available discounts.

Purchased a new vehicle Last Friday. Our salesman Jared P was awesome. He made sure we had the easiest fastest car purchase we have ever had. Straight to the point got us in and out. Definitely will be a repeat customer for Jared in the future!

Super friendly service very helpful and knowledgeable about the truck I purchased.

I’ve had pretty good business experiences with Rich Ford. I get updated regularly on the status of my vehicle and I haven’t been under quoted and charged more than expected. I appreciate that. I’ve had no issues with the service or the maintenance done. I’ll likely keep bringing my vehicle there.

Very attentive. Helped get my payments down to where I needed them. Excellent customer service and great people.

Great team. Efficient. Got the job done. Go see PJ Baca and the team for real trucks.

It was great at first when my sis was signing for the truck, but we decided to cancel the extended warranty, which should take 4-6 weeks. We are in week 7. 🙄I suggest not getting the extended warranty, especially not attached to the monthly bill payment. Besides that everything was running smoothly.

Maria was very nice went above and beyond. Thank you rich ford

Does not honor their price. I ordered a vehicle from here after I was given a price. It was supposed to take 4-7 weeks. when the vehicle finally showed up 12 weeks later, they raised the price up $4,500. The manager said that he did not have to honor the price I was quoted because it was not a contract and they had a low inventory. Their version of fixing a 4,500 mark up was they could tint the front windows. The sales rep, Patrick was kind and caught in the middle of poor management and worse customer service. I company that won’t keep their word is morally bankrupt.The google reply they put on here when they get a bad review is just lip service to save face on google. They say they want to make it right and to call them but I’ve called, emailed several people, left messages and nothing back. I should have listened to my neighbors when they said they had a bad experience here and to go somewhere else. When you’re give a company 73K you’d think they would return your phone call.

In and out in a reasonable time with everything that was done. Thank you

Brought in our 96 ranger for a diagnosis. They found and fixed the problem. It runs So Much Better now!

Very pleasant to work with, and fair approach to getting to an agreement. Will certainly look to use Rich Ford in future purchases.

Rich Ford staff were very professional and friendly. Maria did an outstanding job. Thank you

Great price for a full service. People were friendly and informative about our vehicle. Thank you so much!

Got decent deal on used vehicle and trade in. Service department took care of flat tire dropped off in about an hour.

Everyone was very nice and professional, especially John Collins, my service advisor, after a rather unpleasant experience of having my catalytic converter stolen. Realizing there was a national backorder of possibly months, theywere able to find the aftermarket parts Ineeded and the insurance company approved the price increase and I was back on the road in a relatively short period of time. Thank you Rich Ford!

Faster then thought would take. Great 👍 job!!

Check in quick and easy. They worked me on without an appointment to replace my dead battery.

I dont think these guys really want to sell vehicles. I had a 10am appointment this past Sunday morning and my salesman wasnt there to greet me. I had to ask other salesmen walking by to help me find him. I only drove the 50 miles because of their radio add for a used Avalanche. My credit is in the 700s with nothing derogatory, I make 42k a year and my only obligations are 700 dollar rent and 55 dollar phone bill and they couldnt even get me approved on a used 2007 Avalanche. Salesman just called me back and now saying its not because of my credit but because the truck is too old.. But then why advertise it on the radio and offer financing? Cuz its a trap, an invitation to the dance. False advertising.

Recently purchased my 1st new truck from rich ford. My salesperson john bell went above and beyond making sure I was satisfied. He did not pressure me and there was no haggling back and forth. I will definitely reach out in the future.

My service writer Dillon did an awesome job. He was prompt and kept me in the loop the entire time my vehicle was in for repairs! Great job Dillon and thanks again! S. Noland

John and the crew were very kind and friendly. The transmission had no be ordered and we had to wait. Not John s fault but this was a nationwide dilemma that affected everyone not just me. John and I were in contact almost daily. I will be getting my 09F150STX serviced at Rich Ford

I own a 2014 Ford Taurus SE and it was brought to the ford dealership on Lomas Albuquerquefor not starting,the engine will crank over but it would not start. They ran a diagnostic test and said it was the BCM might be at fault then they told me that they would have to run to run a complete diagnostic they still and they still didnt find the problem then they had to call the ford hotline for answers and they still havent fix the problem and now Im stuck with a $1500 dollar bill and when I asked why the bill is so high and my vehicle still not fixed Im getting the run around bad service no help and clearly a rip off. This would be a no star rating rating for me no help but charging you for nothing.

#1 Ford dealership I have ever done business with. Dillion the service advisor was great. Thank you for your help. When I buy a new SUV it will be from you. Great job

So disappointing!! Looked at new Explorer in evening. Went to buy following day, but wanted to look at Explorer ST. After trying to find this vehicle on roof with many steps (my wife very ill also) it was not there. Then tried to look at two other vehicles, but no, they were out for the day at a private event! Spent much time there and just decided to buy the initial Explorer, but no, then we were told it was already sold two days prior, but still on the lot!!! No fault of salesperson, but drive anywhere else to buy a vehicle!! Seriously, take this advice! I had to give one star to write a review.Update: Contacting you wont happen we bought an Explorer Limited Hybrid at Power Ford the same day we were misled by your dealership. Great people at Power Ford!

DO NOT TAKE YOUR VEHICLE FOR SEVICE HERE. Empty promises; lack of communication and lackluster service at best. We purchased TWO vehicles from Rich Ford last year and it seems every time we need service; it either isn’t done on time, or the repair is not completed properly causing a return visit without a positive resolution. I currently have 4 vehicles, all less than three years old that need regular service or other work done. I find myself having to find another service shop to perform any work on them due to the continuing issues we encounter with Rich Ford service. You would think that spending the amount of money we have with them, they would understand loyalty in both a brand and company. Unfortunately, it appears that neither of these is a concern any longer.

Pete was amazing in helping me get the deal I wanted. Very friendly staff and management. This dealership is by far better than other Ford dealers in the area. I will definitely refer anyone who is looking for a new or used vehicle to come to Rich Ford.

My friend has a ford f-150 right so we went off roading. We ended up taking flight and nose diving into a ditch we got out and the truck was perfectly fine. So when they say built ford tough they mean it.

I normally only come here for the service for my vehicles. I only gave the dealership as a whole a 4 star as their salesman are jokes, and all they care about is a sale. I went with a very specific vehicle in mind. My F150 Platinum, knew the package, color, tow rating ect. That I was wanting and the salesman kept telling me that I wouldnt notice any difference in this vehicle here, which was a complete different engine, transmission wanting, color, interior color ect.I however was contacting you about one of your employees and the service I received while working with them. Tony with the service. Tony has been exceptional with working with me and my truck. He is very knowledgeable about the vehicles and very courteous about staying in contact with me during the whole situation. Along with sending me photos of the progress being made on the truck. He calls every day and either tells me what is happening or apologizes for the time it has taken for the truck to be finished. I knew going into this that it would take at least 1-2 weeks and knew you guys were very busy also. I drive a good 20 miles out of my way to make it to this dealership just so I can handle my business with Tony. Nowadays people are too quick to talk bad about someone and most people dont get recognized for their hard work, so here I am.

I felt like Rich Ford was really on top of their game. Had Sabrina as a sales person. Se was no pushy but absolutely persistent. I got into a great truck and I am very happy.

Poor sale’s service. We expressed readiness to purchase a vehicle for our youth organization and their sales rep gave pushback when we expressed how our status as a nonprofit made us exempt from paying sales tax. We thought he was doing his homework to finish the deal, but instead sold the vehicle we were ready to buy to someone else. Unethical and not the type of people we are comfortable doing business with.

My experience was all positive. I needed a new battery. AAA got my car started so that I could drive to Rich Ford. They replaced my battery and I decided to have an over-all maintenance. It had been a while. The driver of the van was very nice in driving me home and getting me in and out. Everyone was cheerful and helpful. I am 92 and appreciate the employees at Rich Ford for making my life easier. My 2008 Ford Fusion has been a great car. Please remove Bill from my account as he has passed away. Beverly Hughes

We were passing through Albuquerque in our motor home. We had our check engine light flashing at us. We worked with Maria first and she was kind enough to offer us an open time slot to come in to get the code checked. We then worked with manager, Lucas Lopez, to help get this issue fixed. It wasn’t safe to drive the remaining 2500 miles of our trip but the service center was unable to fix us within the next 24-48 hours. Lucas was empathetic to our precarious situation and the possibility of getting stuck either on the side of the road or for a prolonged amount of time in NM. He connected us with an excellent independent truck dealer to get us fixed that day! He also kept in contact with us and Ford Customer Service to ensure that our work would be covered under warranty. Thank you, Lucas, for helping us stay safe and have the ability to return home to Charlotte! If we are ever in Albuquerque again we will be sure to stop by with our Motorhome, Tina! #CharlotteQuarantina

Brandon Rice was great. He kept me informed of the problem with my truck and what needed to be fixed. Very happy

Absolutely love the service at the Fleet department with Rich Ford. Professional, punctual, and friendly. Always an amazing time with them, and service is always done right the first time.

Found the car we wanted and got to see them bend over backwards to help us test drive and answer all our questions. The back end of actually purchasing the vehicle was a bit slow.

I was having a problem with the antenna on my 2018 Explorer. Frustrating due to the fact that it was so intermittent. I spoke with John Collins at the dealership and they took the vehicle in for diagnostic procedures. They determined that there was a faulty antenna and had it replaced. I was delighted not only with the repair but the courtesy that John displayed to me by giving me daily updates—-great service!!! I will be coming back to Rich Ford—-Thanks John

The parts department able is one awesome dude

Dan was so very helpful. He helped me andy wife get a brand new truck. 5 stars across the board for the entire staff who was also involved. Thank you.

Quick service. Courteous employees. Will go back for service in the future.

They don’t value the customer’s time at all. Went there at 7:40 am didn’t get out until 11:50 am. Waited nearly 5 hours for lug nuts to be changed. Then when they brought me my car it was parked on the lot which tells me the car was done likely hours ago. Will not use them anymore.

The oil service was good, but I paid a diagnostic fee for an AC blowing hot air and they couldnt detect an issue. Truck still intermittently blowing from cold to hot. Will have to take it in again, and pay another diagnostic fee.

We had an amazing experience here!We were passing through in our RV, a 1991 Toyota Winnebago Warrior, on our way to the Grand Canyon when we hit a curb with a lot of force and knocked our RV out of alignment. Way out of alignment. This happened on a Friday evening. We searched and found a number of alignment shops, but no one that would tackle our RV. Rich Ford, YAY! this was a Saturday morning and we were looking for a repair that day. Nate in the service department totally took care of us. He was extremely personable and friendly as well as knowledgeable and professional. They did the alignment for a very fair price and had us on our way! Thanks!