This Precision Team is extraordinary. They went out of their way to fix our garage door which is larger than many. They expedited the work. The best customer service I have experience.
I had a great experience, start to finish! I scheduled an appointment and one was made available to me within 24 hours of contacting the company. I like getting a photo of the technician and an estimated time. Tony arrived early and solved my problem in 45 minutes total. He gave me price ranges so I could decide what was best for my budget. I will definitely use Precision the next time my garage acts up!
We recently purchased a garage door and garage door opener from Precision Garage Door. We talked to 3 companies and got quotes from two of them. Precision was considerable lower than the other bid for the same quality door.and opener. They kept us updated on the installation day and actually arrive at the estimated time. The installation was done professionally. The package included 2 remote,s an outdoor key pad, and an in garage pad. The technicians explained how to connect the key pad demonstrated the two remotes and how to use the emergency door release, They also spent the time to touch up every small blemish on the door paint which they explained occurs during shipping of the product to then. When they left I was a VERY SATISFIED customer
We had a very good experience. David gave several options when quoting the job and didnt pressure us for any one option. Karen kept us posted on the status of our order. Kevin and James were prompt and very efficient and cleaned up the area. They took time to explain the garage remotes and operator. Everyone was very professional. We would recommend them to anyone. Thank you!
We had a good recommendation from our neighbor who used Precision Door Service a few years ago and were very satisficed with their professionalism and service. Then my wife research Precision online and saw that others were likewise satisfied with the service so decided to give them a try. We were happy we did. Their representatives were clearly knowledgeable, skilled and friendly. Before starting the job we knew exactly what they would be doing and how much they would charge. It was very satisfying to see a job well done.
Robert Silva was our tech and he was wonderful! Very professional and took the time to educate us about our upgrade options, programmed all for us and made us aware of future service options. Really appreciate his customer service! Also appreciate the same day service!
Gary and David installed our new garage door today. We are very happy with the final product. The door is solid but light and so quiet!! The process took a couple of hours. Quick and painless. Excellent customer service. Reliable and on time. Both Gary and David wore their masks respecting our home and the current COVID situation. We appreciated that very much. After installation, they took time to review the safety features for the door, explained details and answered questions We are happy with everything. We Highly Recommend Precision Doors of Albuquerque, NM!
Precision did work on my air bnb garage door opener. They were prompt, thorough and easy to work with. Their fees were reasonable and I will actually leave their sticker on my garage door!.
WHEN I ORIGINALLY CALLED THE ALBUQUERQUE OFFICE, IT WAS BY MISTAKE AND IM SO HAPPY WITH THEIR SERVICE, THEY ARE #1 IN MY BOOK, THEY WORK PRETTY FAST AND ARE VERY COURTEOUS AND THEY EXPLAIN EVERYTHING.ROBERT CAME TODAY 9/7/2021 AND REPLACED BRACKET AND ROLLERS AND TENSION CABLE AND NOW GARAGE DOOR WORKS PERFECTLY AND HE ARRIVED ON TIME.#! #! #! #! TRY THEIR SERVICE, VERY QUALIFIED SERVICE TEAM.SUSAN MARTIN, ALBUQUERQUE
My garage door started to crack when closing, I called Precision and they sent a technician out that afternoon.I appreciate their professionalism and emails verifying my appointment and a picture, name and even brief bio of the technician.Gilbert showed me why it was cracking and how to fix it. He also on check point inspection, pointed out things not done right and he corrected them.I really appreciate the job done perfectly and more.I highly recommend.
Very professional, knowledgeable, explain things in detail, honest - much better than other companies we have used in the past
Robert was on time and did an excellent job. He also explained everything thoroughly.
My garage door springs broke in the morning, i called Precision after reading reviews on Google and other sites, the technician, Jeff Peres arrived at my house within about 4 hours. He took his time, evaluated what needed to be done to bring the door up to a good operation condition, gave me a written quote. He then proceeded to preform the work which i personally inspected. He did an excellent job. Jeff was very professional, friendly and took his time performing each step of the repair while explaining why it should be done. Precision is not the cheapest but they are certainly the best that i have used and i will call them the next time i need anything for my garage door.
Tony came up and replaced all of the mechanical components on our garage door after a spring broke over the holiday weekend. We called on the holiday (Monday), and he was here the next morning, saving our cars from being trapped in the garage! From a real person answering the phone when we called, to the quick service time on short notice, to the completion of the job, everything was extremely friendly and professional. I recommend without hesitation.
If there was a six star button, I would have used it. Gary, the business owner, came out on a Sunday morning to fix my stuck (up) garage door and install a new lift system. My door is troubled, due to a foundation issue and challenging to work on. Old school professionalism and work ethic. And friendly, especially for a guy who has given up his Sunday morning to help you out of a jam, literally :) Two other alleged 24/7 garage repair companies didnt even return my call. Gary was there early Sunday, after I called late Saturday. Couldnt ask for better service.
Service was quick, professional and of great quality! Precision Garage Door had an appointment the next day and fixed our door on the same visit. Technician was prompt and professional. Overall, this was a great experience and Precision will be our garage door repair folks from now on!
Jeff Peres is fantastic! He came over to fix an overlap in the railing and to install a garage door handle that wasn’t installed on the original date of service. He is an A+ professional, timely and very helpful! Thank you for your service, Jeffrey! We very much appreciate your excellence, expertise and professionalism!
Precision Door Service did an amazing job repairing the torsion spring on our garage door. The service was quick and the technician Jeff was incredibly knowledgably and friendly. I love the fact that they call and send a message via text with a photo and a bio of the technician that will be doing the service. Super professional job Precision Garage!
My daughter gave me their number because she said they had helped her numerous times. Excellent customer service. No pressure to buy add-ons or anything of that nature, just setting up everything that I needed, as I asked. Jeffrey was efficient, knowledgeable and polite. I would recommend this company to anyone that was having a problem with their garage door or accessories.
Had to call Precision out on an emergency call and had items on my door replaced. Was charged on the invoice items that were not replaced. Called the owner Gary he came out begin to explain to me that he cannot talk garage door to me like I was stupid. I WOULD NOT RECOMMEND THIS COMPANY TO ANYONE. PLEASE DO YOUR RESEARCH ON THEM. HUNING RANCH AREA BE AWARE. You yourself said the tech did not take before pics. I have pics anyone needing pics of the work fell free to contact me.
I called late in the day on Friday, May 7th. The receptionist was able to schedule the next morning with Gary at 8 AM. He did an incredible job fixing our door and installed new wheels in less than an hour. I highly recommend you use Precision if you want quality workmanship done.
This is a great company and are very knowledgeable of what they are doing. Very friendly and reliable. Would recommend to anyone looking for a repairs or a new garage.
Jeff was awesome and very knowledgeable. I would recommend him to my friends and family, also look forward to requesting him for all our future work
Steer clear - false advertising on their website. They say same day service, no extra fees. I called, they said they could not get out until the next day unless I paid $143.00 for emergency service in addition to the prices for the repairs.
We are so happy with our garage door now! Our technician,Tony, exceeded our expectations. He is knowledgeable, professional and all around very pleasant. I would tell anyone who needs garage door work done to call Precision (and ask for Tony!).
Precision was recommended by coworkers via quick e-mail. First time with a broken garage (cables, springs, rollers) and would not open once closed. Technician (Kevin) arrived very timely, communicating prior to his arrival. He wore his mask, was very personable and professional, explained what happened, providing cost and repair options to meet our needs and got to work right away. It was clear that Kevin was familiar with the trade. He had the right tools and parts and explained the details of what was repaired upon finishing including warranties, life cycles and preventive maintenance to prolong the life of the moving parts. I wish all technical work was approached like your company. I was very impressed with everything from the phone call to the final service. Outstanding experience. I recommend Precision to local communities and neighbors having issues from routine maintenance to higher technical repairs.
This was for a quote on replacing my door and opener (both 25+ years old). Tyler was very professional He took the time to show me all the options on his tablet. He answered all my questions thoroughly.
I have never dealt with a company that kept me so informed, with text introductions and the technicians picture. They arrived on time, evaluated the problem, make recommendations as to the correct repairs needed and completed in a timely and very cost effective manner .Included before and after pictures as well, who could ask for anything more?!
When my garage door cable broke, the door wouldnt close, which is a security risk anywhere in Albuquerque. I called Precision Garage Door, whom Ive used before for tune ups. The technician came as scheduled and completed the job. He ensured everything worked to my satisfaction.
What a guy! Unlocked my door with no other access. Pure genius. Tony is a rockstar!!!!
I backed my car into the rail of our garage door. It was VERY bent. Beyond repair. All I needed was one rail replaced. The repair guy that Precision sent, Jeff, said those rails are no longer made or sold. To replace all the railings would be over $900. He said a new door would only cost $1200. So he said he wanted us to replace the door. But then wed have mismatched garage doors. As soon as Jeff left I Googled the rail. They are easily found on the internet. I called another company. He said those rails are still made. Precision lied. The other company came out and replaced the rail in under 30 minutes. If you go with Precision they will try and sell you a whole new door. Customers beware.
One of the torsion springs on our garage door has been broken for quite awhile. We finally decided to get it fixed. We called Precision and were thrilled to find out they could come out the next day to fix it. Corey came out, diagnosed the issue and made sure everything else was working properly. He had the garage door up and running in about an hour for a fair price. I would definitely recommend Precision if you need any work done on your garage door!
This is the third time Precision has come to my house to repair my Garage door. Each time they were professional and knowledgeable.
Prompt, on-time, had all the parts, replaced the garage door opener & noted a code problem that was fixed. In addition, cleaned up some very ugly wiring issues. Very happy with Tyler and Precision Garage Doors. Would definitely recommend.
I had a new garage door opener installed about 2 years ago by Tiler. He did a great job. Yesterday, my wife indicated that the door didnt always go down (it went part way, then back up). So, I called Precision and much to my delight, Tiler had an opening and came over. It turned out that I had bumped the sender unit on the bottom of the door and knocked it slightly out of alignment.Tiler checked out everything, gave me some good advice on keeping everything in good order, and did a great job. He is an example of an excellent employee. Helpful, friendly, courteous, and yes, kind. I think he is a real superstar, and your company is well served by him. Thanks for sending him my way.Oh, my son-in-law from California was visiting, saw the door opener we had installed, and indicated that he would probably have one like it put in in California. Great product, great service. Thanks, Kenneth Rea
I called Precision Door Service at 8:20am and by 10am Jeff Peres was at my door. He was extremely professional and knowledge. A true pleasure to work with. Very efficient, had all the proper parts and equipment on his truck to complete the job. Explained how to maintain the door to me as well. I was very satisfied with the work done. Would recommend Precision Garage Door and especially Jeff to all future customers. Jeff Peres is truly an asset to your company.
I was very pleased with the professionalism. Pictures were taken before and after. I was shown the problem before repair.
Super fast response and service! Great work and very friendly folks! A fantastic experience all around at a very reasonable price.
Well first off dont listen to the person who answers the phone, call make appointment and the technician will come and tell you what you need done I found the two men they sent to my house told me what I needed and was cheaper than what I was told give them a try Im happy with the work done . By the way if you think having a friend come by and you can youtube the fix it will only cost you youre time and money and wont work right
They were punctual, very thorough with their estimate, and had good advice for what we wanted to do with our garage. We will be using them for all our garage needs! And a huge thank you for being so covid safe!
Great service. Easy to call and schedule. Reasonable call out fee. They let you pick the best time for you and let you know when theyre on the way. Jeff was friendly and fast. We had to have them come out a second time for an issue and they lived up to the expectation. They were able to work with our home warranty company. I would recommend and/or use again.
The problems that need attention were remote died and was not working, keypad was mounted on the wrong side of garage, remotes and keypad reprogrammed differently. Weatherseal torn and needed to be replaced.Precision’s tech Tyler A. is an outstanding employee. Besides the fact that he arrived an hour and a half early with permission, it only took him 45 minutes to complete all the tasks I requested. He gave 100% professionalism, completed the all task in a timely manner, and shown polite and appropriate mannerism.Tyler A. ⭐️⭐️⭐️⭐️⭐️When I need service again, I’ll absolutely call Precision and request to have Tyler come over to complete any or all repairs. I’ll tell my friends and family to call Precision and to request Tyler.- Stone Mastropietro
Very carefully with this company. The person they send to my house to installed . Did a very bad job. Than I call the company and the manager was telling me is my problem because I do not have any guarantee. Just installed 4 years ago and got broken in two parts so any job they will do for you. Will be good only for four years. Not good. I
Same day repair! It was like the garage door was never even broken.
Technician came out after hours and inspected and reviewed the problems with the garage door. Replaced springs, rollers, etc. and now the door works like a charm!
Received extremely professional and high quality service. Response time was very acceptable. Highly recommend Precision Garage Door of ABQ & Santa Fe. You wont be sorry. Thanks Jeff, Jenny and Gary
Appointment scheduled very quick. Technician arrived on time. Needed to replace 2 torsion springs and repair opener that was over traveling while opening and closing. Technician was pushing to get new opener installed instead of actually troubleshoot, determine root cause and repair.I am extremely disappointed that I ended up with a new opener without even knowing what exactly was bad with the old opener. Technician wasn’t able to tell and explain the issue: motor, board?? I proved sprocket wasn’t the issue as he told me first.Based on my experience, please just be aware if you call for a repair they will try to sell you a unit instead of repair yours.
I’ve had a great experience with Precision Garage Door of Albuquerque! From my thorough initial consultation to the quick turn around of my install I’ve been happily impressed. Mario and Robert did a fantastic job installing my new door and opener. They were able to get to me before my scheduled time and called to make sure that would be ok. They were very professional and polite when they arrived and quickly got to work taking down my old broken door and opener and installing the fabulous new equipment. They were done in the estimated time frame and thoroughly went over the door features and programming capabilities with us before they left. Everything was cleaned up and left in better condition than when they arrived. Great job Robert and Mario! Thank you!!
The service was excellent, the tech was well trained and professional. Our expectations were surpassed! We would highly recommend this company.
The tech, Kevin, was able to arrive early and replaced the opener in professional and expedient manner. I appreciated his good work.
One evening about 545 pm, I backed up into my closed garage door. Needless to say, it was distressing not knowing if I would be able to close the garage door that night. I called Precision and spoke with a woman who advised me that one of the technicians would be over. She was reassuring and professional. Next thing I know Jeff is at my home to save the day. He was humorous (needed to decrease my stress), professional, kind, informative, and efficient. Thank you Jeff for coming out on a cold evening!The installation of the new door happened fairly quickly. Kevin was one of the technicians that installed the door, along with Robert. Kevin set the clock, which seems like a small task, but it is those small acts of kindness and the extra steps that mean a lot.Each time I have had contact with the women answering the phone, they were helpful, professional and provided me with the assistance I needed. It is a company I would use again and refer.
Do not use this Company, After 3 visits my Problem was not fixed . The technician told me 3 times i needed a new Motor . Being a pricey option i called another company to review my garage door an within 5-10 min he fixed my Problem needing no new Motor . I saw this as a Sales move by Precision Garage . I called the CO an spoke to GARY WHO COULD CARE LESS ABOUT MY ISSUE AN BAD CUSTOMER SERVICE. . I will not be using Precision again. ZERO STARS was not an option.
Tyler came out today and did a great job on fixing my garage door. Love the tech aspect of the communication with the customer, made it so I was not waiting around for 2 hours for the tech to arrive. Once there he explained the necessary repairs clearly and how much it would be to repair the problem. Told me how long it would take and was done right when he said he would be . Thanks for a great job!
Quick and professional service! If anyone is looking to have work done same day with knowledgeable team this is your company! I definitely would recommend Precision to friends and family.
The technician was friendly, knowledgeable, professional, and efficient. The door works better than ever, great job!
Without a doubt, this is the Company to hire for your new or replacement garage door installation or service. As a homeowner for more than 35 years, I have had to deal with garage door companies many times for service, repairs, and new installations. The order was placed at the end of August 2020 with a knowledgeable representative who answered every question fully. I was told it would be 8 weeks. 7 Weeks later, I received a scheduling call for of all things - the next week. The crew of three arrived ON TIME and within an hour had my old doors (I have a double garage) removed. Over the next five hours the little army of well coordinated workers assembled, installed and tested my new doors. Amazing to watch. The icing however was the fact that the Owner, Gary Lange was onsite at the end to personally verify the workmanship. Five stars Gary for this unexpected level of customer service. A call out goes to the installers Mario Chosa and George Hayles who did a great job on my new doors. Thank you all for your work today. Guy Bluff
Great experience with setting up appointment, very easy. The technician addressed all of my problems including those created by another garage door company just months ago. All of my expectations were met. The technician, Jeffrey Peres, is a credit to his company. Great experience all around.
Corey Gentz was amazing!! He responded to my garage door emergency immediately and was so efficient from start to finish. He explained every issue in detail and had all the equipment to fix my door within his reach. The service was Amazing!!! I would recommend Corey and Precision to anyone!
Precision Garage Doors and their staff are outstanding! Tyler is a great tech! He answered all my questions and thoroughly explained all the working parts and pointed out all the wear and tear happening on my garage door opening system! Very respectful! Was pleasantly surprised to learn of their Veteran discount!. Definitely a first class company!!
Percussion garage door offered competitive prices for a new replacement door and they did a good job of installation and follow up.
Kevin and Cory came out to Santa Fe to install a new garage door. They called to confirm their arrival time. They arrived on time and they were all business. They removed existing door and installed a new door in under 2 hours. They were courteous, professional and did their best to leave everything as it was when they arrived Great job! I highly recommend
Wow! Got an appointment quickly! Gary was prompt, professional, thorough, and courteous. Excellent service! Will put this company in my address book!
Incompetent & irresponsible. Ordered very expensive Martin garage doors. Gary, the owner, took the measurements, ordered & installed the doors. They dont close flat. Top portion remains beveled, not closing all the way. Doors not centered to fit opening so bright silver metal bracket on door edge visible from top to bottom of opening. Cosmetic door hinges mounted in wrong place (after clear instruction to not put them close to side rubber flaps to avoid damage - mounted there anyway), wall remote doesnt work. After 2 months of angry emails & unreturned calls Gary returned to fix the wall remote & center the doors. Says hes unable to get the doors to close properly even though he took the measurements & installed the doors himself. Nothing but hostile name calling. Its the manufacturers fault, its the customers fault, or the floors not the right height! Tells me to just Learn to live with it. There are so many competent installers out there. This is not one of them. Avoid the aggravation... and doors that dont close. Zero stars would be more accurate.Reply to owner: This was not a communications problem. The doors dont even close. Pretty basic and obvious. Buyer beware. Dont let this happen to you.
Excellent safety inspection was done by tony.the repair job was done very well.5 star service.
I had an issue at the end of my warranty period and they took care of it quickly and with no trouble. Jeff did an excellent job.
My garage door was starting to fail opening and Cory fixed it. He started with a thorough diagnosis then got it done! He provided quality service, responsiveness, and outstanding communication. Thank you!
Late one evening our garage door needed repair and we reached out to Precision Garage Door of Albuquerque and they were here the next morning and got our garage door fix and operating with in a few hours! We were very please with the professionalism and quality of work. I would highly recommend the company for any garage door needs.
I cant say enough good things about Precision and specifically Tony A., the installer who retrofitted one broken garage door opening mechanism and replaced two old door openers at our house. Tony is a caring, conscientious professional, who ensured the job was done right, and to our satisfaction. He is a credit to Precision and to himself. If I could assess six stars, I would. Thank you Precision, and Tony!
Kevin from Precision Garage Door of Albuquerque was fantastic. Very professional and repaired our garage door in an hour. I would recommend him, and Percision for all your garage door issues.
My garage door broke, one of the panels popped off the track. Corey Gentz was able to fix it and gave me some great advice for maintaining my door! For future repairs, and also when Im ready to replace my door, Precision Garage Door will get my business!
The team whom installed my garage door rails and reinstalled my door panels is Mario and Kevin. Very fast service and professional. Thanks for the excellent work. Tks James 👍
Definitely a ⭐️⭐️⭐️⭐️⭐️ Experience! Got a call that he was 15 minutes away. Corey showed up 15 minutes later. (Even got a text with his picture & bio so I knew who to expect.) Corey took care of everything I needed very quickly, was very professional, & courteous. I would definitely recommend & call them for future problems.
Kevin was professional and personable. His arrival was punctual and his work impeccable. I had been using another garage door repair provider, but will now switch to Precision.Update 12/10/2019:I was so impressed with Precisions service a year ago that I hired them again to perform a full garage door and opener replacement. Kevin and Robert arrived promptly at the scheduled time. The pride in their workmanship was evident. I am even more impressed with Precision than I was a year ago and will recommend them to anybody.
Very nice and friendly technicians. Did the job well in a short period of time. I am happy with the services provided.
Amazing service!!! Our garage door broke Friday night and they were out first thing Saturday morning. Everyone I spoke to was so nice and friendly. They have excellent customer service. Kevin was super friendly and knew right away what the problem was. They were able to come out the same week and replace our door. Mario and Kevin did an excellent job!! They called and asked if they could come out before the scheduled time and were done within an hour. I would highly recommend them!! Would give 10+ ⭐️
From the initial phone call, everyone we dealt with was incredibly professional and thorough. The technician who came to our home for an estimate was on-time, friendly, and knowledgeable. We also appreciated that he called minutes prior to let us know he was on his way! We received a quote same-day and are eager to purchase our new door from Precision. Id highly recommend giving them a call!
Concise detailed estimate was final price. Cory (and Richard and Kevin?) punctual and efficient. Seemed like a nice bunch of young men. Highly recommend.
We had Precision install our new garage door and opener two years ago, and it is still the quietest door weve ever had. I needed an additional garage door opener to replace one Id lost (my reason for todays visit), and they took care of me quickly and thoroughly, guiding me through the steps to sync my new opener with the garage unit. Ive used other garage door companies in Albuquerque prior to having Precision do our replacement door and equipment, but Ill never call anyone else but them for repairs or replacements.
Super quick service. Great communication from the moment I set the appt to arrival. There was no question about when the specialist would get here. But it boils down to the work. Fantastic and thorough. Lorenzo was personable and well versed in his work. I shouldve called you guys earlier.
I called late afternoon to schedule an appointment to have a broken spring replaced and was pleasantly surprised to be scheduled the very next day. Ten minutes prior to my appointment window, I received a text from the service tech saying he would be there on time. The text was more than that. It included a brief personal bio and a photo. I thought that was a great idea!Lorenzo Herrera showed up and promptly did the work. He had come out before and it was a pleasure talking with him. Not only was he professional and efficient, he was very friendly in our conversation. I dont often meet people of his genuine nature, so I consider it a blessing when I do.All this reflects highly on Precision Garage Door of Albuquerque & Santa Fe!Thank you so much for your quality service!!God bless,Don Kirkham
Fantastic, professional service! Easy to schedule, rapid response, accurate estimates, fast service, coupled with high quality craftsmanship always! Thanks Tyler for accurate estimate, Kevin, Robert, and Carey for fast installation! Quality work!
This was THE best service imaginable!! I simply cannot say enough positive about how much I appreciate the professionalism, expediency, manners, etc.All I can say is, “WOW!! Thanks a bunch!!”
Easily the best service experience we’ve had in ABQ. When the spring went out on our garage door we thought about replacing anything from just the spring to the whole door, and called Precision for an in-person estimate. Gary was prompt and personable for our consultation, describing our (many!) repair and purchase options with no pressure. Ultimately we decided to replace everything but the door itself – opener, spring, cables, rollers, etc. Our budget is tight, but Precision prices are competitive, plus we’re willing to pay a little extra for guarantees on parts and labor, and for excellent service. Gary was able to do the work right then, surprisingly quickly, and he even threw in some new weather stripping at no extra charge. Before leaving he made sure we were both present, to walk us through safety features and operation of our new opener, remotes and keypad. We’re very happy with our new opener, and would recommend Precision to anyone!
The door was installed quickly after a three week order time frame. After a few openings and closings the door did not work well. It was noisy, the weather stripping was twisted, the frame shook when the door was raised. Precision sent a technician out 2 days after I called and complained. They sent Jeff (who originally bid the job).He had to make several adjustments on a single size door. I wish that Jeff had been the installer in the first place. So lesson learned, if you want an excellent experience be sure to ask for Jeff.
Tyler of Precision Door is an excellent service person ! Explained all options well and had all work done (had a spring break - and needed some other things to keep garage door working well) in well under two hours ! Thank you for rescuing me and my car that was held hostage! Highly recommend this company, might even be the best experience I have had with a home service company ! Who ever your hiring manager is, they can spot good people :) thanks !
Tyler was terrific and very professional. He diagnosed several issues with the older door and system on the house we just purchased. Now, we have working remotes, and a MUCH better working, and quieter, door. We would highly recommend Precision.
They did a great job and it is a beautiful door.
Professional, knowledgeable and efficient each of the 3 times Precision has provided service for us - twice for replacing old, broken springs and most recently for installing the new garage door we purchased from them. Thank you for your expertise and exceptional customer service Tyler, Kevin, Robert and Mario!
Another excellent experience with Precision. My opener went out on a Friday evening and I had the option of a replacement that evening or waiting until Monday. I opted for Monday and Lorenzo showed up bright and early with the new opener and had it installed in minimum time. Thorough instruction on the working of the new opener coupled with quick service and clean up made for a highly satisfactory install and overall transaction. Highly recommend.
Recieved a call directly from owner after issues over the phone with answering service. He was very respectful and listened to my concerns.Asked to talk with answering service to clarify potential future issues with customers. He agreed to do so. I trust that he will.For reference you cannot install certain aftermarket products such as MyQ smart garage door opener device to certain (if not all) precision garage door products).
I have done business with Precision Garage Door for several years and spent several thousand dollars with them. I was very disappointed today when they could not get back to me for 1.5 hours to tell me that they were unable to service my sliding gate. I totally understand that they do not work on gates but I thought it would have been courteous to let me know sooner so that I could find someone else to do the job. I called back later to speak to the owner, Gary, and to my surprise he yelled at me and told me that I was insulting him. I pointed out to him that I was trying to explain to him that I would have liked to have been called back by one of his staff instead of having to wait for his call back to tell me that they would not be able to service the sliding gate.If Gary had acknowledged that, yes, we should have called back sooner, I would have been fine with that response.But yelling at me and accusing me of insulting him was over the top. I was upset when I spoke to him but I did not yell and I did not use any foul language. I thought that as the owner of the business, he would be better at responding to a clients concern/complaint as well as acknowledging that I have been a paying customer that has given them plenty of business in the past. I will no longer use them and will be calling Overhead Door (who I used in the past) to take care of my garage door needs and well as my gate repair.
Tyler was courteous, prompt and explained everything that was wrong with our garage door. He was able to fix the door with no problem. I would give him 5 stars! A job well done.
Your tech Gilbert S. did a great job and I highly recommend Precision to anyone for their garage door problems.
A spring was broken on my old garage door, and I decided to replace the door and the opener. I was very much impressed by the speed and efficiency of the two workers, Kevin and Robert. I would not hesitate to recommend them and the company.
Precision was at our house less than 2 hours after calling to make an appointment! Matt Papas was very friendly and super fast in servicing both of our garage doors and replacing all the rollers. This was our second time using Precision and they are fantastic!!
Craig and his team are amazing - our old garage opener units sounded like they would wake up the neighborhood if we used them and the new ones they put in work like a charm. They are professional and so easy to work with. My 2 year old son especially loved watching them work and they were super engaging with him, which was much appreciated!
Theyve kept our 35 year old door operating well without having to replace the door itself. Weve called them out twice over the years for major emergencies and both times we were very pleased with the quality of the work. Both times I expected it to cost way more than it did, theyre very fair in their pricing for parts and labor. Will not hesitate to call them again if we need door repair or replacement.
I highly recommend Precision Garage Door of ABQ. I not only received same day service but also received a text telling me when the tech was on his way along with his picture and his bio. Lorenzo gave me options with clear explanations and was very professional. Great customer service.
Kevin came out the same day I called, even earlier than scheduled. He was professional and installed the springs and bearings within 45 minutes. I didnt have to wait days for service and this was terrific. The cost was a bit high but worth the quick fix. Thank you Kevin!