This is the 3rd time we have taken our truck there. It took them 6 months to get it fixed last time we took it there. When we got it back there was grease on my dash, seats, and console. We just took it in Wed for a 2 pm appointment and here it is Friday havent heard a thing from them. My husband called and we were told call back we havent had time to look at it we have been way to busy. Then why set up appointments? Not very happy this is my only vehicle and they didnt have a loaner. Will NOT recommend these guys to anyone. Nor will my vehicle go back. Only reason it went this time is they misdiagnosed my warranty issue..

With two Ford trucks, I see these guys a couple times a year. Sometimes something broken, sometimes for the Fast Lane. Never a bad experience for the last 9 years.I feel they do their best to make things easy, are very accessible to ask questions. Its nice when you part company and everyone is still smiling.

Jeff and Mark are amazing! They always make me feel like Im their favorite person and are a pleasure to work with! The team completes their tasks in a timely manner and I always feel safe and secure on the road because of them.

Another home run by Steve V. and Dean Arbour Ford Lincoln! I have been a repeat customer for years and this group is consistently outstanding in all facets of the game. I had very specific requirements and preferences for my next vehicle. Within hours Steve located the perfect model, color and options that I had requested (along with a few new exciting features and gadgets.) A great value, as they are furnishing more car and more features than expected and kept it within my budget. These guys are the best!

Mark in the service department took time to quickly check a problem with my Focus. I travel for work, and I found him to be very accommodating and understanding of me as a Ford owner just passing through town. Very professional operation overall. Mechanics even had Alice In Chains on in the garage. Respect

Was a relatively easy and quick process.Veronica and Tim were both outstanding and made the entire process a good experience.

Had a great experience with dean arbor! Mark was top notch in the sales department. They gave us a good trade in value on our Silverado. Now really enjoying the new Ford! Thanks again!

Always great service goes above and beyond my go to dealership great people

Steve and friends took care of me in grand fashion... again! 6 vehicles purchased/leased over the last 20 years. Thanks!

Delivered package to reception Very nice staff.

Veronica (Sales) and Tim (financing) were amazing. Showed us the cars we were looking for in our price range. Listened to my requests through the whole process. We came in late on a Friday so we had to finish everything up Saturday morning. She came in even though it was her day off to make sure we were taken care of. Amazing experience. It will not be the last time we will be shopping Dean Arbour Ford of Alpena. Were not use to a home town family feeling at a dealership.

They messed up everything. Took the money from the bank (for a new truck) and kept it for a week so i had to pay interest on my loan. But I never got my truck!! They made me miss out on 3 trucks. l would suggest a different Ford dealer. The one in Gaylord is good (Bill Marsh)

I could not speak more highly of a car dealership then this one. Eddie put my son and daughter-in-law in a Chevy Tahoe and he took great care of them from start to finish. Terry worked with my father in law on a car and also spent time speaking with us as a family, he never rushed to talk or get away from us, he actually talked and listened. This will be the ONLY place we buy vehicles from for the rest of our lives!!’

On my First stop at this dealership, I was greeted with enthusiasm and asked if I could be helped. They got me in immediately for an oil and lube, with in 20 minutes they were finished and then proceeded to give my vehicle a wash and dry. During this time the Service Advisor asked me if I had the Ford Pass App on my cell and if not I could install it and by doing so my service visit would be free of charge due to the points on my Ford Pass from previous services.This will be my Dealership of choice from now on even though it is further away than my local dealership, because they cared.Highly Recommend!

Ok..I get the need to reach out and try to get a sale, but this dealership called me EIGHTEEN times in one day UNSOLICITED! I dont live in Alpena, Im not looking for a Ford and I certainly didnt give them my contact info. Over the weekend, I calmed down and thought maybe it was fluke and a phone number got mixed up. Then I got the mail. Letters trying to sell me a car, offers to buy my current car (with correct make, model and year )and a hand written note. And then more phone calls. Seriously...if this is how they handle unsolicited business, I certainly wouldnt step a toe on their lot! Pushy isnt even the word. A call, maybe a mailer is more than sufficient but that many phone calls? Complete turn off!

Eddie and George took great care of us.Beyond completely satisfied. Enthusiastic!

We have found that the crew in the service department are a great bunch of people who care about their customers and they have always made us feel confident that they will take good care of our vehicles and they are always pleasant and caring and helpful we appreciate them and trust them thanks to them all a very good group of guys and the team work shows

Never have issues with oil changes or service.

My dad and mom took their car yesterday to get a lot of work done. They had the car all day, we assumed they were getting all the problems fixed, they called at 10 till 5:00 with an estimate. Talk about poor service, never again.

Great dealership.

Had first service and Dean Arbor did a great job.

Parts man was great. I needed a unique part and he managed to find it. I went to 3 part stores and none of them were any help. But the guy a ford sure found it. 1

Great job as always

They helped me get into a reliable vehicle in my price range

I have had both my F150s serviced at DAFORD/Alpena and it always is a first class operation from auto sevice to the Salesman Mark who I had the pleasure meeting just today pricing out my next F-150. I will be conducted all my auto business here. Regards Ronald Roberts

Super nice show room, great staff

Great experience! I love my new 2020 Fusion and Steve is beyond great! So helpful! Thank you!

I was looking for a certain vehicle I reached out to Veronica and she found me just what I wanted

First they never put my appointment in the computer so I show up and they look at me like I made the mistake but I showed them the paper that they wrote the date and time then after spending 300 getting it fixed my abs light now is going on but they say any work they did could not have caused it now they want me to spend another 50 to look at it and tell me how much more its going to cost to fix it I am sorry but dont you only have to hook up a machine to get the code from the car so it tells you why its on grrrrr. Money hungry is all that is.

Went looking for a pre owned F-150 or another Ford car and found 2 that I liked a 2016 F-150 and the 2017 Explorer that I and my wife decided to buy (Explorer), your sale staff was very helpful and not pushy about which vehicle I should purchase, test drove both and told your salesman Tim Potter that I would talk it over and get back with him the next day called and by the time I got to the dealership all the paperwork was ready and within I would say an hour I was on my way with my new Explorer and both of us are very happy with our purchase and will recommend your dealership to any one who ask, Thank you for your service and look forward to working with you again next time I need anything for my car or decide to buy another car or truck, .

Great people who are willing to work with you!!

Im from Jackson Mi and was driving home from Grand Lake. My truck started giving me problems and the check engine light came on. I had my family and my 73 year old motherinlaw in the truck. I stopped at Dean Arbor and asked if they would look at the truck. I explained my situation and they got me in right away and got me back on the road with a temporary fix. When I asked how much I owed them, they just responded, Nothing, just get home safe. Never have I had a dealership give me that type of response. What great people, I cannot say enough good things about them. When I buy a new or used vehicle, I will gladly drive back up to Alpena to give these people my business. Thank You, Dean Arbor Ford!!!

WE always have a great visit at Dear Arbour ...They are very friendly and helpful.

Absolutely outstanding customer experience. I am a loyal customer. Each vehicle that I have purchased from Dean Arbour has offered the same trade in and buying experience. They are exemplary to deal with. I live in Grand Rapids, Michigan, but I am faithful in my purchasing from Dean Arbour in Alpena. They have proven time and again that they are deserving of my loyalty and that they value me as a customer

Im very satisfied with the prompt service I received. Also, I appreciatethe free car wash

Everyone at Dean Arbour Ford is very helpful and friendly which makes any visit there a pleasure! All issues were taken care of very promptly and repaired perfectly by Jason. Jeff Smith is great with scheduling and even gave me a ride to a appointment and picked me up when I was done! Ford service at its best! Thanks everyone!

Proud owner of a new truck! Great people! They help you go home with a new truck! Thank you Dean Arbour Ford

I have bought several cars in my life but no purchase process was as smooth as buying from Dean Arbour in Alpena, MI. Veronica set an appointment with me and had the vehicle I was interested in cleaned and ready for me to view. I didn’t expect to walk in and walk out with my new truck the same day but Dean Arbour made that happen! I would highly recommend this dealership. I will buy again from there!Thanks,Matt

Greg, GordanWere Absolutely Amazing!!!They treated me like family and took care of me. I am so Grateful and Blessed to have been able to come to such an Amazing Dealership. Where they treat you like a Real person no matter who you are, whatever your circumstance.Kudos to you Gentlemen, Well Done!!!

Best place to buy a Ford. The service area people are great! they come right out and explain what they did with your vehicle. Charlie is our sales person, what a great guy!! I always go to Dean Arbour, in Tawas City MI.

Veronica Kaiser is absolutely amazing to work with. She does everything possible to make you happy with your new car!

Great service. Fast and friendly people. Will go back all the time.

This dealership is all about customer service - at its best. Friendly, knowledgeable and helpful staff from Veronica in sales, Gordon in finance and George, the manager. If you want to drive a Ford, and you should, this is the place to go. And by the way, I love my new Edge Titanium.

Great people, great shopping and buying experience.

Friendly staff, very helpful and wonderful to work with. They treat their customers extremely well and they help to fit your needs. HIGHLY RECOMMENDED!!!!!

Our salesman Tim treated us excellent, decent deal and excellent service.

Called to ask about having 2 tires mounted and balanced and they said $40 i mentioned that the dodge dealer would do them for $25 and they just blew it off as well thats what we get paid so i will wait until there is availability at another shop. Price gouging because they have the available time and techs will never do business with them after that call

Thank you Veronica for helping me find the right vehicle.

Outstanding sales staff and Jeff in service is awesome.

Walked in with no appointment and they got me in within an hour. Cant beat that. Cleaned my truck and it looked great. Excellent service experience.

I knew what I wanted when I walked in the door, and Veronica helped me get it. I had done my shopping around for a Ford Flex and the one I bought was a good deal! She worked with ne on the price, they helped me get financed with a fairly low interest rate and gave my car a great Spa treatment before sending her home with me. She wasnt pushy, and focused on what I wanted. Great job guys!

Mark and his team make sure that I am safely on the road! That means the world to me and my children, knowing their mom is safe. Thank you!

The Dealership is very clean. Staff are courteous & when asked a question they do anything & everything to find the correct answer for you. We cant praise enough on the salesman, Mike. We appreciate it that he recognizes our daughter too. She came in years before to ask a few questions & the salesman Harry did was lie to our daughter. Give Mike a that a boy praise bonus if all possible because he truly deserves it. The Grundy Family

Buying my new truck was a truly pleasant experience. The truck was prepped and ready at the appointed time, my salesperson Steve Vam came in on his Saturday day off to complete the sale for my convenience, and no one in the dealership tried to pressure me into up scales for things I did not want such as extended warranties and insurances. The whole process was very pleasant.

These guys are very helpful! I went in with an open mind and test drove a few vehicles and found myself a 2017 Ford Escape! Veronica and George helped out so much with everything. Those two are GREAT people to work with and I highly recommend them!

Very friendly, professional, courteous, efficient.One of the best experiences Ive had at a car dealership/ repair shop.They dont rush you in and out and take the time to go over what was done or needs done to your vehicle.The dealership itself was very clean, and drop off area is different from most.Ive used other Dean Arbour dealerships and was not impressed.I will continue to take my F-150 to them for all my needs.

We found the staff to be incredibly friendly and helpful when we leased our 2019 Escape, but we were really impressed when we found ourselves locked out of our car when the entry code erased itself. We were on vacation, 6 hours into a 10 hour drive, and on a whim we decided to call the dealership. All of us, including a 3 year old, were stranded in a restaurant parking lot. It was our lucky day, because George was working. He answered the phone and after verifying our identity, was able to provide the master code and we were able to unlock our car. George saved the day, and our vacation.

The sales and service staff are A+ at Dean Arbour. We have bought or leased our last 8 vehicles there without a hitch. Always taken care of like we were rock stars, alot stemming from our excellent salesman, Dave Reed. The financing crew are top notch also, with all paperwork going fast and smooth.

Barbara and Kasey were wonderful. We told them exactly what we wanted, we didnt want to spend the day at the dealership. We did it all on the phone, came in, signed, and drove away 45 minutes later. Everyone was wonderful.

Highly recommend Dean Arbour Ford for your vehicle needs. My salesman, Dave Reed, certainly went out of his way to make sure my husband and I were completely satisfied with our vehicle purchases! Love my FORD! Thanks Dean Arbour!

I had an amazing experience here purchasing a truck here. They were extremely accommodating and helpful! Would recommend to everyone!

Super attitude, great feedback and delivered when they promised. I highly recommend them.

Terrific service for sales and service.

I didnt make an appointment for an oil change on my 2018 F150, but the service in-take person accepted my vehicle right-away. Oil change done, tires rotated, and basics checked and inspected. And vehicle washed. All in about an hour. Also a reasonable price. Thanks Dean Arbour. Ill will be continuing to come back for future vehicles and service.Just leased a new 2021 Ford Explorer. The whole lease experience was very smooth and easy. This is the 2nd vehicle we have leased. Mark was outstanding in handling both. All those who we have dealt with are very good people. Dean Arbour will be my go-to dealership for my future leases or purchases and service.Traded my 2018 F150 in this year and got a 2021 XLT Explorer. Got my first oil change on this vehicle. Same quality service I have come to expect from Dean Arbour. I scheduled the service on a Saturday. They took my vehicle on time, and they were done in about an hour. It was all washed and cleaned on the outside. I even was able to watch the service tech perform the service. Outstanding .

Picked my truck up from the place that I work to service vehicle. truck was returned washed and on time . always great service.

Have had really good experiences since I started dealing with Tim Potter. I send a quick e-mail to him and he answers within a very short period of time. Always polite and willing to help. Works with me to help me achieve my goals, whether purchasing a vehicle or having it serviced. Thank you.

Tim Potter is great to work with. I have been looking to trade for about a year, maybe more, but still liked my old truck too much and nothing was beating it. Finally something arrived that was perfect and he remembered exactly what I was looking for. He could have gotten frustrated with my tire-kicking visits, but he was always polite and fun to work with. He made the buying process easy and fast. Thanks!

Did a great job repairing my Ford Flex. Repaired some parts that were worn out on the rear suspension. Had to order the parts and called as soon as parts came in and scheduled an appointment and made the repairs and washed the vehicle!! Very satisfied!!! Recently had my 2013 Ford Edge in for the oil change, tire rotation and complete checkup. Jeff and Cory are great guys!! Explain the service being done to my car get me in and out very quickly and the car is even washed!!!

Mark is my sales rep. He went more than the extra mile for me. Literally. He found the exact 2017 model I needed, in Ohio. Drove it to my door in Michigan. Found rebates. It is a Ford Transit Connect and I really like it. Needed a hauler for my pottery business. Im a completely satisfied customer.

Very poor inventory

Excellent

Salesman Mark and George were the best Ive had the pleasure of working with! Highly recommended!

I love working with Dave Reed and the team. They get me what I want and make me feel so important. Thanks everyone!

As always my experience here was excellent. The prices are MUCH more reasonable than the dealership I must deal with when Im in Florida. Dean Arbour recovered my entry code at NO EXPENSE compared with the Florida dealership that wanted $60 to do so. I do not have any trepidations dealing with Dean Arbour whether it be the sales staff or the guys doing maintenance.

I just recently had regularly scheduled service completed on my 2018 F-150 and as expected the Team at Dean Arbor delivered fantastically. I consistently trust them for the exemplary service they deliver. The service Team and Technicians are absolutely the best!!

I always enjoy my visits to Ford in Alpena. I get greeted by name, & the guys are very attentive to business. If the work will take awhile, I am always offered a loaner car. I like best when the mechanic comes out & sits down beside me, & we just have a little talk about my car. I always understand what has been done & what else my car might need. Prices are discussed & then I am guided to checkout. My car is always washed & looks great when I am reunited with it. The people at Alpena Ford have integrity & are pleasant & kind. Im glad I found them!🐴

Great recent service experience at Dean Arbour Ford in Alpena. The entire staff was extremely courteous and accommodating to my schedule. They kept me updated with phone calls and my car was clean when I picked it up. No complaints at all.

Mark Bailey is the only guy I deal with here! He is friendly, knowledgeable, and always takes great care of us! Very well satisfied!

This dealership and their staff are Incredibly professional and attentive to their customers. They have established an environment where you really feel appreciated and well treated as a customer. They make car buying painless and stress free.

I highly recommend Dean Arbor Ford I have purchased my vehicles well over 25 years from them the service is outstanding every team member is courteous and professional I really do appreciate working with them

This is the quintessential hometown dealer you can trust. Ive lived all over and never had an experience like I had buying my new truck. Veronica is the best and worked really hard to get me the right vehicle. Bonus: when you go in you can check out the various insane mustangs they usually have in the showroom. Wow.

Absolutely excellent service, above and beyond what I expected and what other local competitors offered.

Pick up and drop off vehicle for oil changes with no problems. Always timely and truck is washed when I get it back..A+

Mark in the service department is top-notch

I recently leased my first ever brand new vehicle and was exceptionally happy with the service we always receive from Dave Reed. With all of his hard work and the help of George he was able to get me exactly what I needed and wanted to stay in my budget. We always seek Dave out when we are in the market to trade in our vehicle. I highly recommend Dean Arbour of Alpena to anyone in the market for a new or used vehicle.

Very pleased and such a nice place. Had service done on vehicle. Everyone kind and smiling. Service was exactly as long as quoted and vehicle was taken in at the scheduled appointment time. So nice to find such professional assistance.

Always kind, always pleasant, always polite, always helpful. I really appreciate my recent tune-up visit. You gave me an affordable option to get my exhaust system fixed. That was awesome. Thanks.

Excellent sales personnel, very helpful staff

Great sales, service, and variety of vehicles! We had a car in mind and our salesman, Steve Vam, sourced one exactly to our specific needs at a great price. Easy to work with, efficient, and professional.

The employers at the service department went above and beyond in helping us with our motorhome. Mechanic did an A+ job. Best dealership I have ever been to.

Sales people were nice and test drive was excellent.

I love my 2018 Ford Explorer! Steve Vam made the transaction easy. I love this location they have the greatest staff and service department. Customer service at its best!

The assistant service manager reviewed my vehicle when I brought it back in just the day after it was service. We had some problems that were addressed by lifting our F-350 up on the hoist to repair. Repairs were satisfactory, but in doing so the top of our roof was dented in beyond being able to be pulled out. When the assistant service manager got up in the back of the box, he was showed the damage that wasnt there when we brought it in. He stated he knew what happened, he had seen it before. He proceeded to get us set up to have the repair man fix the dents. When the vehicle was brought in for repair they said it was to deep to be extracted. When the Service Manager called to explain to us the problem with fixing it he told us that he was just trying to help us get it fixed, that his shop was not responsible for the damage. There were no dents when it came in. We have a shop of our own, with no lifts and its a quanset building. There are no edges to make dents. We are very unhappy with this outcome and it makes us hesitant to bring the vehicle back for future repairs. Now we have a nice truck with dents in the top which deflate its value.

Good place to buy or lease

Excellent sales and service from Dean Arbor! Dave Reed in Sales went above and beyond in helping us find the vehicle we needed.

Very nice people to deal with

Excellent service. Couldn’t ask for anything better!

I feel at ease at Dean Arbour Alpena. They have always been honest and they take my concerns seriously.

So helpful and friendly! Very responsive and highly skilled.

Great atmosphere overall. Each employee works hard to make sure customer is happy with their experience, from sales to service and anything in between! Great job Dean Arbour!