We purchased a new hot tub from Greenwood Pools after being pleased with the company and a swimming pool purchase 25 years ago.Staff were extremely courteous and knowledgeable. All of our questions were immediately answered by the sales associate or another expert they retrieved.Delivery and installation was completed within 3 days of us calling with confirmation we were prepared to receive.Installers were extremely polite and knowledgeable - ensuring we knew how to operate all features and patient with multiple questions.Overall, we are extremely pleased return customers.
We open and close our own pool but always go to Greenwood for supplies we may need or want They are conveniently located, friendly, have everything we need, and any issue we’ve had they’ve always had the answer and knowledge to help us. Great people. Great business.
We went to this business due to issues with our hot tub. The FLO light came on a couple of weeks ago, then we drained tub & installed new filters (from another business)..now 2 weeks here we are with the same problem. We needed help & had no one to advise us. So we stopped at Greenwood Pools & Spas. Jenelle was really helpful, explaining that possibly the filters we purchased were not the right size. We bought new ones & also filter cleaner for maintaining the filters. Unfortunately the problem remains but given her enthusiasm for wanting to help we will be going back...
I have been going to Greenwood Pools for 4 years now and I will NEVER go anywhere else. Randy, Adam, Dave, Scott and the entire staff are AMAZING! They are extremely professional, knowledgeable, and very organized. I never have to wait long when I call for service and the team always goes above and beyond to make the process smooth and stress free. The price is always fair and I truly believe they treat my swimming pool as if it were their own. Thanks so much to the whole team for always keeping my hot summer days cool and refreshing and most of all stress free!! I cant thank you guys enough!!
I would completely recommend Greenwood Pools and Spas for all your pool needs from pool installation, summarization, winterization, products to maintain your pool water for clean and safe use. Greenwood Pools’ employees are very knowledgeable and accommodating which makes it much easier and enjoyable for me to keep my pool in prestige condition. Thank you to everyone at Greenwood Pools.
We are very happy we chose Greenwood pools to purchase our pool. Your years of experience shine through from the showroom to the installation. True professionals from start to finish. I would highly recommend Greenwood pools if you are interested in a pool of your own. Thank you Greenwood pools you have exceeded our expectations.Brenda and Douglas Butler.
They seem nice and Ive used them in the past. Wouldve my first choice. They are considerably way more expensive for same product and services. Had them close my pool ($500), l went back to closing it myself. I never thought someone would cost more then Wertzs.
Very courteous and professional installing new pipes, skimmer and pool liner. Great job.
I have been in multiple times this summer with several issues with our pool. No matter who is working I get fast, reliable answers/help from the entire staff. The entire organization gets an A+
Let me tell you that Mark and his guys are all around amazing. From the ladies at the store to the guys who cleaned the pool. I would and do recommend them to anyone who asks me about who maintained my pool!!!! Awesome people there at Holliday pools and spa.
Always a very friendly and helpful staff. Would recommend to anyone.
Prompt, courteous service. Not always good with masking/ distancing protocols, but understandably working in a restricted area.Problems with pool liner breakdown that we trust Randy will resolve. Otherwise, they’ve kept us coming back when there are reasonable competitors.
I was looking for floc and the person working new exactly what I needed for the size of pool I have. Check all the boxes to make sure it would work for me. Gave me directions and talked me through how it would go. My cloudy pool is now sparkling.
They are pretty easy to deal with and know what they are doing
Great local business weve used since I was a child. Informative and willing to explain things you dont understand rather than just sell you. Great staff and products.
The ladies here are friendly, knowledgable, and attentive. Sounds cliche, but they really are. Im only in there a few times a year and they recognize me by name - even in a mask. Water testing and printouts are thoroughly explained and they genuinely care to help. All around good service.
We stopped in today and had the best experience with buying our first pool! Janet was so informative and covered every detail about the process. She ensured us that they would be there every step of the way and made us feel at ease about our purchase! This is our first experience at Greenwood Pools and Spas and so far they have stood by their customer satisfaction guarantee!
We purchased a hot tub in October. It had foam from almost the very beginning. The staff at the office were very helpful with tips on how to get rid of it but it continued. Randy sent Scott to our house 3x a week for about 3 weeks testing water, changing it out trying to fix the problem without permanent results. We finally decided to exchange the tub because the foam just wouldn’t go away. Randy helped us through this process & a new tub was delivered yesterday. Everyone goes over & above to help customers. Highly recommended for any pools or spa needs!
Janelle Lee was super helpful and informative with product knowledge as helped us find the right Traeger Grill for our needs. She thoroughly overviewed the grill and possible accessories. We will definitely return for all of our supplies!!!!
This is a great place. They are able to help with any kind of concern about our pool and spa. Never want to go anywhere else
I have been coming here since 2000. I wouldnt go anywhere else. The kindness, friendliest employees around. They are always extremely helpful no matter how stupid my question.
Weve been customers there for 19 years. We were met and greeted today by Janelle who was very helpful and informative regarding our needs for opening our pool this season. The staff there is always pleasant and courteous.
The whole experience of purchasing and having a hot tub installed was excellent! The crew were all very knowledgeable and great to work with! They did an excellent job of explaining everything! 5 stars for sure!
Absolutely the best pool and spa company on Pa!!So knowledgeable and helpful!
Hot tub was just delivered!! Very professional. We had an issue with the breaker and the hot tub not staying on, but they were very prompt at responding and came back out to resolve the issue same day. Had a great experience and would highly recommend Greenwood Pools & SpasThank you!!
I would definitely recommend Greenwood Pools and Spa for all of your pool needs! They all go out of their way to make sure that your pool is sparkling blue and the customer service is top notch.
Awesome service. Very knowledgeable. They have always been helpful and courteous. Even more than that, they know their stuff!! They have helped to restore our pool water tosparkling clean (when something goes wrong). And, they give great advice on how to prevent issues. Very convenient hours which is greatly appreciated. Two thumbs up!
The absolute worst customer service I’ve experienced! Their hours don’t line up with google, the employees all acted like I was inconveniencing them, and I feel like when I asked a few questions they were very condescending. I wanted to be a customer here, but after my experience with them I will take my business elsewhere and would suggest others do the same.
After being there several times with them testing my water for my spa and getting excellent service when it came time to get a a new grill/smoker. I knew where to go. And again very knowledgeable and informative and was able to answer every question that I could possibly come up with. Today I purchased a Traeger Timberline 1300 series.
What an awesome transaction given the current COVID conditions. Talked to Tina several months ago about the different models of hot tubs available. She was very knowledgeable and completely transparent with the limited supply and extended lead times on getting tubs from Manufacturer. Once the shipment arrived and I made my final decision, they provided me with a detailed installation guide and the sub electrical components. Once I had the rough in completed I called to schedule delivery and install. Scott and the install guys did an awesome job. Handled the tub with all the necessary care during moving into place. Crew had great personalities and enjoyed some great conversations during Install. How to operate tub was explained and demonstrated very well. Then the follow up water testing and exact chemical plan was awesome. Great experience! Can’t wait to talk about pool install!
Always great friendly and helpful service. Been a customer of theirs for over 25 years. Always great!! Definitely would and have sent friends and family members there. Thanks Cathy, Tina, both Janelle(s) and the rest of the crew!!
This is the best place in altoona to het supplies employees know there business and are very helpful
Great place to get a hot tub or pool. Professional and fast. Good people. You cant go wrong here.
I have dealt at Greenwood since we have had our pools. In our families opinion we totally trust and appreciate these folks from our purchase to every day maintainece over the last seven years.
Great and quick service. thank you all
Pool was closed yesterday(9/15/20). The workers called me before they came and got all the tasks done in a timely manner. Greenwood Pools has been our go to for opening and closing the pool for many, many years. Their expertise is awesome and they answer any questions you ask them. It’s just so very easy for them to do it! Thank you once again!
Greenwood pools has the best selection of Yeti Coolers and Drink wear. All the newest colors and styles. I highly recommend them for yeti coolers and Traeger Grills. they treat you like family
Top notch business, Jenelle was fast and courteous with my water analysis.
Always extra helpful.
Called a lady answered the phone Im asking her about my pump and wanted someone to come out and take a look cause I have no clue on what Im doing with this pool I bought the house with the pool it wasnt like they wasnt going to get paid for there services if they came out telling me Im to far when I googled the address there 25 mins away like really she was rude and not helpful at all maybe u shouldnt work there if u have no idea what Im talking about maybe connect me to someone that knows never again finally I found someone that came out n my pool is awsome dont call them or go here unprofessional and rude and just to be clear I did ask to speak to the manager and she said she was the owner and regardless if someone is having a bad day they do not speak or treat there customers that way
They do a great job in all aspects from ordering keeping me informed when they were coming to installation! Great job Greenwood Pools!!
Very good people wouldnt go any where else
Always great service. Workers are always very pleasant. They keep my spa water beautiful.
Great people to deal with. Purchased a pool to install ourselves and they are extremely helpful. Super friendly. We traveled a ways to them but well worth it. We will be back!
GREENWOOD POOLS is the best! They completely rehabilitated our pool and it’s better than new. Expert installation, friendly crew, and the project came in on time and under budget. I highly recommend them.
Always friendly and ready to help. Randy returns my calls and fixes, replaces or makes suggestions to help.
Excellent customer service! Very Friendly! They had a gift that I was looking for and even held it for me a few days until I could get in to pick it up! I’d definitely recommend them
Very helpful, answered all our questions and great prices.
First visit today as a new pool owner and I could not be more pleased. I received red carpet treatment and left with all the information I needed and then some. But more importantly is the peace of mind knowing I have such a wonderful resource to help out when needed. Thank you all for a wonderful experience.
Great locally owned company with wonderful people and service. Store also has a large selection of Yeti products along with decorative flags and specialty door mats and masks. Check them out!
Great experience. A+
Very helpful individuals
They were extremely helpful and got me everything I needed!!
They are always pleasant and professional.
Great place for pool parts.
Always a pleasure doing business with the team at Greenwood Pools and Spa. They have a 100 percent Say-Do rate!
Great customer service, and good transaction, will attend again
Very helpful in making a decision on a new Traeger smoker. I never felt pressured to buy more expensive. Great to do business with.
Completed on timely manor. Good job.
For years they serviced my Pool, and sold me a Hot tub. I was extremely satisfied with the service and price. They always treated us like family!I know live in Florida, and they recently gave me advice on a Hot Tub purchase, they took time to explain the differences!!
Stopped by the Greenwood store today to pick up by my pool closing kit. Staff was very helpful and courteous. We have been doing business with Greenwood for almost 20 years and wont go anywhere else. Thanks
Always professional and very helpful.
Greenwood pools are always very helpful. They know their stuff
As always, Greenwood Pools did a great job closing our pool! They came as scheduled, called ahead for us to unlock our gate, and were friendly as always. The pool always looks great when we open in the spring.I would never change! The owners and staff are always so helpful and friendly! Definitely recommend Greenwood Pools!
Customer for several decades now (pool and spa). Knowledgeable, friendly and hard working people who go above and beyond! Highly recommended!
She was very helpful with my needs and helped me to set up closure and opening dates for my pool. Everyone there is always friendly and helpful. I would recommend them to anyone
They were able to get me an above ground pool kit during this time of high demand and crazy backorders. While everyone else is using this to price gouge, they did not and sold the whole kit at the best price in the area. Truly a top notch company. Thanks Greenwood!
Product as advertised customer service excellent very friendly
Beautiful weather (finally) brought many out for pool start up supplies. Add to this masked staff & customers, all obeying social distancing, the line was out the door. As always, staff was friendly, so helpful & welcoming. Just as if I was the only customer in the store...and, I wasnt! 😊Thank you.
We purchased a spa sight-unseen, and are still awaiting delivery. When we stopped by the store a few months later to ask a bunch of questions, everyone was very helpful and answered all of our technical questions so we can be properly prepared for the delivery.
Jenelle was extremely helpful today. She really took the time to explain some things to us and to answer all of our questions. I would definitely recommend this place, especially for new pool owners.
Thanks Randy for your quick same day service!
My experience at Greenwood pools was excellent. They had what I was looking for and were very professional. They sent their crew out to my house in a timely manner and did a great install for me. Crew was great. Thanks for the great work.
I called to place an order over the phone for a hard to get item, these guys went above & beyond. Packaged everything up & shipped it to me. They showed your typical PA pride & courtesy, they are so friendly.Ill definitely recommend & do business with them again.
I am so pleased with each and every visit to Greenwood Pools. The extra care they give, especially Kathy, helps me I every way. Great suggestion and service. Thank you!!!
Wonderful owners and excellent staff. Always friendly and always have what we need! They installed our pool and do the opening and closing every year. Looking forward to getting a hot tub also!
Stopped by to get a pool pump motor. There was a long line, most people were getting water testing done. They asked if anyone needed parts and took care of them to shorten the line. Very organized, pleasant atmosphere from employees and customers🥰
This is a great place to find Traeger pellets and accessories!
I have been very pleased with the sales and service of Greenwood Pools. They put a new liner in this spring, and they talked me through any concerns. The project was done in an efficient and professional manner.
The staff is very knowledgeable and courteous
Always very friendly and helpful.
Knowledge and passionate about customer service. Randy was very knowledgeable about Traeger grills and guided me to an informed decision. Me and my family are really enjoying it. Thank you for the great experience.
GWP&S is a great family business that has been serving our community well since 1960 something. They are very accommodating and make pool and hot tub ownership easy. Id recommend them to anyone.
Helpful staff and lots of gift ideas. I couldn’t believe how many Yeti products they had to choose from!
I was in the market for a new grill. I stopped down to Greenwood Pools and spoke with Randy, salesman, who was highly knowledgeable and helpful with answering my questions. I purchased the grill right on the spot, and I highly recommend buying from this business.
Great business with superior customer service!!! I recommend them every chance I have. Thanks for everything youve done to give us a wonderful pool.
Great selection and friendly staff. Its good to work with a locally-owned business that is always looking out for their customers. They helped me with my Traeger selection and have always been there to answer my questions.
Greenwood pools has always treated us right. They are prompt, knowledgeable and professional. Couldn’t be happier with our products and the excellent service.
Rude staff from top to bottom. Didnt show up until WEEKS after the date they said they would provide pool services. Ridiculously expensive.Wont be calling them again.
We are setting up a 24 round pool our selves . They have been very helpful in answering all question about the jnstall and even giving suggestions to make the install go smooth. Very pleased dealing with greenwood pools and spa !!!!
Greenwood Pools has a very professional and knowledgeable staff. They were very helpful and answered all my questions. The price was right and there were no hidden costs.
Great company and people to deal with everything I needed they were happy to help me with I will be using them again thank you very much.
Very Informative and Helpful
Crew showed up at 6:50am, got started by 7:15 My pool was expertly installed and filled with water by 2:50 the same afternoon. Everyone worked together until job was complete. Had a great experience. Would call again and refer others.
The entire staff is super helpful, friendly, and very knowledgeable when it comes to your pool and its needs! They are a wonderful company to work with!
Always very helpful!
Greenwood Pools has the best selection of Traeger Accessories within a 100 mile radius as we live south of Pittsburgh.
They are very responsive, pleasant, and helpful. The pool looks great all season long.