Halfway through my long travel I found out that one of my tire was low on air. It’s actually the same tire that was punctured with a screw a couple of days before. I brought to discount tire that day and they have supposedly took care of it. Well today we found out while I was at Firestone that the same screw was still there. Needless to say I was so disappointed. But I’m glad that Firestone was open today and they gladly did the repair for free. Chase the manager and his team were such a blessing today ! Very kind and very professional.

Just don’t go on a Sunday. They will turn u away because they have to go to lunch and not everyone is working…I was told come back in a couple hours…”we might get to it we might not” all I needed was an inspection which takes 10 minutes. Only one other car in their shop.

Both our cars broke down in the same week, as they like to do. Brought my Fiancé’s car in to get power steering worked on. The problem was diagnosed and repaired quickly, and the car is running great. The team was helpful, courteous, and thorough in taking care of the problem.The team found some problems with sensors in my car and fixed them, but to no avail. My car broke down again. Nevertheless, the team here ran another diagnostic and gave me a quick reference on getting it to someone who can fix my problem. Beyond that, they took responsibility and we’re able to help us out financially with a refund on my car.Big thank you to Chase, Alex, and the rest of the team! You were so helpful. I can’t tell you how much we appreciate your help this week.we will most certainly be back for some tires next month!

I took my SUV in for an oil/filter change only to see oil leaking after this had been done. I drove an hour to get this done because I wanted to make sure it was done correctly. I’ve used them before and had not had any issues before until this time. I called to let them know what had happened and the guy who answered the phone told me just to check the oil level, that if it still had oil, it would be safe for me to drive an hour to their location. I waited for my husband to get home and get it checked out. It just so happened that the oil filter was loose. I lost a quart of oil. I’m glad I went with my gut instinct and did not drive it an hour with the loose filter!!! This could of cost me my engine!!!! The day I went in, I heard one of the guys telling another customer they were shorted handed that morning. They either need to hire more people or actual professionals that know how to do their job and take pride in it. This SUV is one of the most expensive vehicles I’ve ever bought and to think that something worse could of happened really disappoints me about this location. I will not go take my business to them again.

Came in just for a tire replacement. They had me in and out in about 15 minutes, and it was cheaper than 2 other places I checked out. Good, fast service.

Such awesome service. We had broken down on our cross country trip. They assured us they could accommodate us right away and could have us back on the road quickly. They backed it up. Very pleasurable experience. Thank you so much

Thank you so much for helping us when we had to take in our Suv for service on our recent trip to Amarillo I believe the service advisor name was Clint thank you for taking your time and being honest with us of what was able to be done to our vehicle. and to all the staff they were very friendly with everyone that walked in highly recommended this location

Firestone always does great work! never had an issue. great customer service as well

Got me in and out super fast and didnt try to charge me for anything I did not need. Very courteous and understanding that it was on a very limited time basis. I will be going back

These people are wonderful! I’m from Houston and was in Amarillo for a wedding. On the 9 hour drive, I had some car trouble near Dallas and stopped at a shop that basically put a bandaid on the issue. Had it checked out here when I made it into town by recommendation of the bride’s family, and they were so kind and helpful. They were even proactive to fix issues I didn’t even come in for. Couldnt recommend them enough!

Its a clean store friendly people work there and love the services they offer

Got state inspection, tire rotation and balance. Out of there in 45 minutes. Good people!!

My fiancé and I are traveling and unexpectedly needed some car service done and this Firestone not only got us seen rapidly but also took care of an oil change for us. Thank you for your great customer service and being helpful!!

Beyond Excellent customer service! Recommend to you all..stop by and get your vehicle taken care of.

They keep this place clean, organized, and make sure they get the job done well and quick. You normally dont have to wait long and its easy to set an appointment. In the mornings they are less busy so if you need your car fixed very quick, I suggest that time. The manager is easy to work with and is very respectful. Breaks are carefully thought out by the times. Its also one safe place to be.

Quick in and out. Good service.

Phenomenal. Friendly, fast and job well done. I would definitely recommend!

Had an oil change at a different place before we left for vacation. Next day found ourselves in Amarillo with an oil leak... Firestone took excellent care of us and had us back on the road in half an hour. Excellent customer service!!

Amazing service! Took great care of us and our Jeeps issue in a timely manner. They explained everything very clearly, did the work needed fast and didnt try to add anything to the work needed. Tyler did an excellent job. Very professional! I would HIGHLY recommend for all your repair, maintenance and inspection needs.

I usually do my car oil change myself but this time the oil pan bolt was stuck so I took it to fire stone to do the oil change . They said I need a new oil pan bolt and I said okay. They charged me for it . I went home to check the oil pan bolt. And it was the old oil pan bolt. I was sure it was the old oil pan bolt because it was magnetic bolt. And the bolt was dirty too. I mean you know when you see an old bolt and new shiny bolt it is no brainer. So they pretty much charge me for new bolt that they didnt install on my car. And when I went back to tell them you guys forgot to change my oil pan bolt they lied and said yes we did change it and I said no you didnt because the old bolt was magnetic and old looking. They kept arguing with me. So I gave up and left.I mean its only couple bucks. But So much for trustworthy company. Thats not all they torqued the bolt so much I took it to a mechanic to open it and he said it was so tight he had to use breaking bar to make it come loose

Above and beyond excellence. Clint did more to help me then then I could have ever expected.

This is Firestone located in 2201 Coulter St S, Amarillo, TX 79106On February 21 (Sunday) I went to firestone to have my car fix. My car have engine light on. I also want to have oil change. I paid $ 216.62 for diagnostics and oil change. They told me to come back the next day because they need to order parts.The next day February 22 (Monday), I went back and paid $ 209.52 for the parts and labor.After one week on February 28 (Sunday), the check engine light comes on again. So I brought my car back to firestone. They told me that the oxygen sensor they put on my car is not compatible with my car so they need to order another part and need to come back the next day.On March 1 (Monday), I told my employer that I cant work because I need to go to firestone to have my car fix. While driving to firestone, a representative from firestone called my phone and told me that they receive the parts for my car but its the wrong parts and that they need to order another part and it will be delivered on Wednesday March 3.On March 4 (Thursday), I called firestone and ask them if they have the correct parts already. They told me that I can come anytime to have my car fix. So I told my employer that I need to go to firestone. When I arrive in firestone, the technician told me that they have the wrong parts again and that he will again order another part that will be delivered the next day. I told the technician, that I need my money back and he processed a refund for me. He refunded $ 209.52. The technician told me that he cannot refund the $107 diagnostics fee because he was able to diagnose my car.After all these troubles, I cant understand why do I need to go back to firestone just to be informed that they have the wrong part? Im driving two hours just to go to firestone. Your technicians are not well trained. Please make sure you have the best technicians. !

We broke down outside of Amarillo and had our vehicle towed there. Clint went out of his way spending time online and the phone trying to hunt down our parts. His team did an amazing job and charged us an extremely fair price. I highly recommend!!!!

Awesome service! Hannah was very attentive and friendly,she explained in detail the things wrong with our car! The service here is highly recommended!

The first visit was pretty good. But the second visit the employees seemed like they did not want to deal with a customer. I ended up going elsewhere. They are going to be getting my business from now on. I ended up having to purchase tires. Go Goodyear. No more Firestone tires for me.

Diagnosed my sons jeep problem, computer out.

Got an alignment done, got me in and out pretty quick. Very friendly on the phone and did a great job.

Everyone was extremely nice and they did a good job with the oil change on the car.

Coby, Larry and Roman go above and beyond in customer service and Tire and repair knowledge I have bought 4 full sets of tires from them and they are the only guys I take my vehicles to. Great Team Great store Firestone.

While traveling through the area I needed a transmission flush. I called this place at 6pm the night before and after taking down my vehicle info (year, make, model, etc) she quoted me a price and said as long as I had my car there first thing in the morning it would take 1-1.5 hours.The next morning I arrive early and when they open the shop I go in and the clerk told me the woman was wrong and that they dont offer that service (despite her taking my vehicle information and pulling up a price in the system) and that hes sorry but he cant help me. No recommendation on who can actually help me... nothing.If you call these people for anything make sure they actually offer the service. Just because the service is in their system and they can price it doesnt mean theyre capable of doing it. I ended up wasting two hours finding another shop that could do it. Time that was wasted because they are too inept to update their services with their own staff.Id recommend going somewhere else for anything you need. I wouldnt trust a place this incompetent to change my air freshener.

Efficient service, not overpriced, friendly staff.

Best place to go get tires and anything that needs to be done to you automobile customer service is 110%

My multiple experiences here have always been outstanding! They are friendly, courteous, and knowledgeable. Always polite and do great work. Highly recommend.

These guys were busy this morning! But they still treated me and my car as important. I got my tires replaced and was on my way in about an hour and a half, plus they inspected it! With how busy it was, I expected it to take longer, but they worked quickly to keep everyone moving.

Read till the endI’m here just sitting for my oil change and all I hear is them pressing on the gas as or if it was their car I don’t really appreciate it whatsoever and I don’t like people driving my car as fast as this guy was going just to park it to change the oil never coming again... so it’s been a while so I’m adding to this from that daythey didn’t do a good job and now I’m leaking oil I will not go with you guys again now I need to fix it something you guys should have done right

Fast service

Took for standard oil changeGood staff and affordable below 35$

Woke up to a flat when Im supposed to be headed to see my family for the holidays! Luckily I called these guys and they got me in and fixed up in no time! Great and friendly service and helped turn a stressful situation around! Will definitely use for future tire services!!

Took good care of us. Theyre following all the Covid rules so take your maske before heading over.

Excellent value, excellent customer service, fast and efficient. Exceeded my expectations. Highly recommend this place!

Very understanding and figured out a way to help me with my car. They made me feel like family and not just another customer.

Had a road hazard driving to Colorado from Dallas. Very lucky to be near here great fast excellent service.

They were very helpful. I needed a state inspection and was in and out quickly. My horn had an issue and instead of just failing it, they worked to fix it and get it to pass. That saved me a lot of time and money! I definitely recommend them.

Service was awesome they went above and beyond excellent care. Thank you for getting us back on the road.

Michael Madison is the reason that i will be a return customer at this location for life. It is very rare these days to find someone with decent customer service skills. It is extremely rare to find someone that goes over and beyond expectations. Michael is that person! I will make sure that everyone i know or meet goes to this Firestone and asks for him personally. The rest of the staff there is amazing as well. I highly recommend this location! Thanks again for everything guys.

I ALWAYS use this location! Theyre always so nice and take great care of us!

Wish there were a place for a zero. I went to the Western facility without any issues, tried the Coulter location and they completely messed the door up on my car. Then they said I needed to go elsewhere for body work. I would not entrust my car to this place. They were rough and tore up my door hinges and latch. This is so uncalled for and unprofessional. Then they lied about the whole thing and claimed it was already broken. I came to get my brakes repaired. I am very disgusted with their treatment of my car.

Made a reservation for a simple oil change (should take 15-30 min) at 9:00 am, and an 1.5 hours later they pull the truck back for service. When I called to check on the status before that, they claimed they had lost the keys. LOST MY KEYS?!?! My husband was still sitting there and had given them the keys upon arrival. Whats the point in making an appointment if theyre not going to honor it? This place lacks any bare minimum amount of professionalism. Honor appointments, then take walk-ins if you can accommodate them. Its that simple.

We recently went on an out of the blue family vacation. While driving down I40 we had a tire separate on our RV. It was Sunday and all the placed that where on our good Sam list was closed. We started calling and found this Firestone open. They agree to help us put our spare on that we didn’t really want to have to do on the side of the road. We limped it to them and they got us right in. The guys in the shop were super cool and friendly. We were in and out in no time. Wish our Firestone here was as good as this one. They seemed like good honest guys.

Very knowledgeable staff who actually care about the customer and treat them like a member of the family. This is a great facility to trust your car maintenance needs. I will.continue to use there services if future needs arise.

Wow what great customer service. We had a bad experience with a different tire place but Firestone made it so much better. Thanks for your service you guys rock!!!

My wife and I were on our way to Arizona and had a tire with a slow leak. This wonderful Auto Care Center took us in on a Sunday morning, repaired the tire in a very timely manner (nail in tire), and did not even charge us. What a wonderful example of fellowship for your fellow man.

Great company, great workers. Fast turn around for walk in service.

Super service from pleasant and knowledgeable employees oh yeah they also have a good selection of tires for sale.

I went for an annual inspection. They were very quick. There is a customer waiting area with seating, coffee and a TV.

I was on vacation in Amarillo from Corpus Christi when my rental car informed me that it needed an oil change. After finding out that the rental company has a corporate account with Firestone, I call this location since it was closest to my hotel. After explaining my problem, they were able to fit me in first thing the next morning. I was in and out in under 30 minutes! Everyone I talked to there was so nice and polite.

I have never had a bad experience with the folks here. They are always quick, friendly and honest. I value them immensely.

Its a good trustworthy shop! Other than its really overpriced on parts and labor..

Had oil change and tire rotation and balance and lifetime warranty of alignment on Ford truck diesel. Very reasonable and good work.

Called into place on the evening as I arrived in Amarillo, and scheduled an oil change for 8am the next morning (Friday). Arrived a few minutes prior to 8a and it all went down as expected. Oil change was provided within 25 minutes with the added extras as stated. Great job guys, keep up the good work.

We were traveling through West Texas when we had a blown out tire. We had an emergency repair but needed to replace the tire. After calling around in Childress and Amarillo and learning even Subaru didnt have a replacement, we located one in Amarillo, called and the manager, Chase, was extremely helpful and took care of us as soon as we arrived so we could be on our way. Very grateful for his prompt attention and the shops getting the work done so quickly. Five stars to this place!

Fast, friendly and knowledgeable. Great for oil changes, tune ups, brakes and more. Always get us back up and going when we are in a bind. Management is great and very helpful.

Awesome team, very knowledgeable. Overall great experience.

Disinterested staff. Very expensive tires. Employee suggested I purchase 1 tire. I told them I would just use my spare (it was a new full tire). Employee said 1 tire with good tread would ruin the tire on the other side. He had just suggested the same thing except that I would be paying him 200+ for a tire. I do not recommend this location or this company.

Didnt have the tire we needed, but got one from a nearby store. Very quick and efficient at a reasonable price. Very happy with emergency stop while traveling.

They do a good oil change when youre too much of a beta male to do it yourself like me.

I always get good service here just dont buy firestone tire they dont hold up bought 60000 mile worn out at 17000 miles

If there was an option for a lower score I would select it. I was in the store just after noon on Friday with a flat tire. After a three hour wait I requested my key to the car so that I could take it to Lang-tire as I had called them to ask if they had time to fix a flat, and they confirmed they could get right on it.The cashier told me I was next and convinced me to wait, I waited longer then anticipated yet again. At last I watched as they lifted the hood of my car and removed the air filter. I then asked the cashier if the requested flat was being fixed and he said that they were doing a free inspection. After the lengthy wait I explained that I just want the flat fixed and needed to go. It was then that I noticed that the service person was removing a driver rear tire. The flat was on the front passenger side. That correction took additional time and by then I was exasperated. The manager told me I would not pay due to the fact that they had not met my expectations. I watched as they put the repaired flat tire back on the car. I expected that it was repaired.Imagine my surprise when I discovered the same tire, flat this morning. Walmart found a nail in the tire called it “not repairable” . I purchased a new tire from Walmart.No more doing business with this Firestone, ever and not recommended to anyone.Marsha Borgman

Stopped at motel across the street. knew it was time for lifetime tire balance and rotation. took the car over at 7 AM, they called at breakfast: car was ready. Pleasant, no hassle, no pressure for extra service! Nice Folks!

The guys here have been taking care of me for almost 10 years. Being single and 4 hours away from Dad can be a challenge, but Chase and Stephen have personally been my go to guys for longer than I remember. I dont know what Id do without them.

I was traveling from Arizona to Kansas City and broke down in Amarillo Texas the Sunday before Christmas. Tyler at Firestone analyzed the problem quickly as a broken timing belt. Tyler stayed late on Sunday to complete the job. Because of his knowledge and concern for my family we got to Kansas City on Christmas Eve. Firestone (Tyler) far exceeded my expectations. We are now back in Arizona and highly recommend Firestone and especially Tyler!!!!Mike McClure

Its very rare to find a repair place that is honest and transparent in their day to day business. I was so impressed in their integrity that I decided to apply to work there!

Very helpful.

Probably the best service Ive ever received from a Firestone. It was hard for me to believe this was the same Firestone that pushed me away a few years ago because it was to close to closing. I walked in this last time and needed a new rim and tire and they got it ordered. They also went ahead and put my spare on for free and stayed a little late so I could pick up my car that same night. Good job Firestone.

Stopped by his location on way home from Colorado on a Sunday morning. The only location open on Sunday. I had a spare on and just decided to buy all new tires. Although they only had 2 different tire choices for me to choose from, they were fair priced and got the job done right away.

Had a flat repaired. Was 3rd in line, but job was taken care of promptly. Friendly, efficient counter personnel.

They got my vehicle in on a sunday to do a complete brake job and it was done in a very timely manner. Awesome people working there and they know what they are doing. They do not try to fix any unnecessary problems they happen to make up.

We were driving through town in our rental car from Hertz. The car they gave us needed an oil change. We stopped at Firestone. Not only did they help us out immediately the manager went above and beyond by contacting Hertz directly to prevent any further inconvenience to us. Such a nice group of guys. So thankful they helped out.

Came in got my alinement and it was off the 1st time I came in but they fixed it the second time. No extra charge and I am glad they didnt try to sell me things I didnt need

Fantastic service I recommend anybody to go here

Prompt service, small waiting area. They are always good about checking the tires on our RV. Nice employees, very pleasant.

Service was slow due to malfunctioning equipment but, I recommend them still.

Excellent service. All personnel were outstanding.

Checked our A/C,nD a special, was not working before, after they looked at it worked perfectly, even though they could not go d anything ado g with it.All they did was tell us where to set controls.Very happy with service.

Done the job they said they would and could do good job Firestone MEN

Clean waiting area. Fair prices. Good about airing/checking tires on my RV.

I had no issue what so ever made an online appointment showed up they were ready. They got done before they said mymy c drives straight now. They also honored my online priceing no questions or anything.

The staff is very friendly and helpful. There was a 2 hour wait time, but they were very busy. The price was more expensive than I had remembered from previous visits.

Showed open hours on Sunday online. Upon arrival the store is closed.

Great service great prices.. Very happy

On our way to San Antonio and needed a tire replaced. Showed up right at opening (9am) and had us out about an hour later. Great service.

Nice and friendly staff but the quotes they give are not much friendly! Quick and accurate service in most of the cases.

Impressed with the transparency of service. Showed me exactly the problem. No smoke and mirrors. Thanks to the Staff.

Money seeking people. Wont even help you tell your what is wrong. They just say well it needs fixing and theyll let to your face and say stuff like its the law, but we can just ignore it if you really dont want to change it now.

Michael and the rest of the staff were great. I would definitely recommend.

My wife had a problem with the hub in our 99 F350 4x4 last year and had to go here because she was far from our home in Young County. This shop did replace the hub and it ran ok for about the next 9 months before we once again had hub problems on the same wheel. Upon dis-assembly and inspection this morning I found that Firestone forgot to put all the pieces back. The thrust bearing and spindle seal were completely missing and that allowed the axle spindle bearing to run dry and off center. This poor repair job has now cost me another hub, axle half shaft, axle thrust and spindle bearings, and seals. Customer beware of repairs at this shop

Good service here

Staff very pleasant and efficient in and out in 45 min tire change and oil change

The only place I will take my car!

These guys fit me in right at the last moment. Good service and trustworthy.