Ja
Jaguar Land Rover Anaheim Hills
5401 E La Palma Ave, Anaheim, CA 92807, United States
Comments
Ja
Review №1

Went in on a Saturday intending to check out the Discovery HSE. Sales guys were super low-key and treated us well. Washington showed us the car and was enthusiastic about taking us through everything. I liked his style in answering questions but being laid-back and not talking constantly. For all my questions, he knew a lot of details about the car and was able to clarify things well.Went back to buy it the next day, and it went pretty quick. The financing part was fast. Franz was super helpful the whole time as well, and Id strongly recommend him. He helped me over the phone the next day when I was having trouble setting up the InControl account as well. Left happily with a 2022 Discovery HSE. Everyone was very friendly and just happy to show cars. They even let my Dad test drive random Jaguars just for fun.I would recommend them if you want to shop Land Rovers with friendly guys who arent high pressure.

Ad
Review №2

Love it here!!! Definetely will recommended to others!! Corbin was awesome made my entire purchase experience easy, fast and he was super helpful. Jeff was great too, not pushy and explained everything. Thank you so much for everything!! I love my new Range Rover

Ni
Review №3

Can’t say enough great things about this place and it’s employees! as soon as I walked in the door the woman was pleasant. Greg was my salesman and he was amazing! It was my first time buying a car and he was welcoming and taught me so much! He was never pushy and worked with me to get my needs met and the car bought! My finance lady Ronnie was also so genuine and helpful. They made my first experience perfect and I walked in so nervous!!!!! I’m so happy with the whole process from start to finish and love my new car

Hi
Review №4

The Land Rover Anaheim Hills Service Department is demeaning and incompetent - the worst customer service I have ever experienced. Not only did they drop the ball on items scheduled and confirmed, including the rental car - they missed a coolant leak when the car was specifically brought in for a coolant inspection.Sadly disappointed in the lack of service and quality - although, they were well versed in excuses; they even had the audacity to suggest a coolant leak was too complicated for me to understand.If you want to buy a Land Rover, buy it from anywhere but here and spare yourself the headache that will inevitably hit you once you are done with the Sales Department and left with the Service Department.

Da
Review №5

We knew what we wanted (Land Rover Discovery) and knew what we wanted to pay and wanted for our trade in. Corbin was the friendliest, no pressure, sales person we have ever met!! He showed us the car we wanted, minus a couple of the amenities as the one we “built” they did not have. They offered us what we wanted for our trade and what we were agreeable to on the new purchase. No back and forth at all. Then their finance person, Evelyn, found us the same finance rate and terms as our credit union offered so we had one stop shopping and were in and out in a few hours. Best car buying experience ever!!!

cr
Review №6

Great place! No pressure, everyone there was very friendly. Corbin Wilson was extremely knowledgeable about all the cars I was interested in seeing & test driving. He was very helpful from the get go when we communicated via email & text. I’m extremely with happy my vehicle & the whole process.

Se
Review №7

David was professional, fast acting with all my information and Sarah in Finance was a delight as she took her time to explain all the paperwork I was signing. Would highly recommend Land Rover Anaheim Hills to my friends and family!

Da
Review №8

The coolant light came on our Range Rover Sport and I called Anaheim Hills Land Rover service department spoke to Joseph. He was extremely helpful and courteous. He scheduled an appointment immediately got us into a loaner. Our car was ready in a couple of days with a nice wash and no issues. I highly recommend Land Rover of Anaheim Hills and Joseph is the man.

Fr
Review №9

Corbin delivered on getting my 16 year old daughter her first car!!! Corbin took the time to go over all the options so we could make a wise decision. He explained everything clearly and concisely.The car arrived early and now we are surprising our daughter with the car right after her last varsity soccer game. This will be a priceless moment.Thanks Corbin for seeing this through to the end.You ROCK!!!

Br
Review №10

My experience with Land Rover Anaheim Hills, was exceptional from start to finish. Franz took excellent care of me, worked hard for me and made the process of closing on the car I’ve been searching for super smooth and easy. Everyone there was fantastic and made me feel at home

Ma
Review №11

Have purchased/leased over 10 luxury vehicles in my life and on the way have visited and dealt with MANY different types of sales folks and dealers. They say you buy the relationship not the car, and this held true. Been a BMW guy the past 6 years but ended up giving that in for a Range Rover Sport from this dealership - team of Sam Kim and Greg Suzuki were the reason. Extreme professionalism, honesty and just ease. No pressure, and no BS. They went beyond to ensure my wife and I were happy with the CPO we purchased - it honestly feels like a new car due to their help. A+.

In
Review №12

I had a very positive experience at LR Anaheim Hills. Steven Zaki my Sales Consultant and Jam Nejad in the Finance Dept were both friendly, no pressure, and easy to work with.I was interested in the new Defender 90 but the local LR dealers in San Diego did not have much inventory during this pandemic. I was willing to make the drive to LR Anaheim Hills due to their variety of new vehicles.It was worth the drive to find such a beautiful, large dealership right off the 91 Fwy. I highly recommend LR Anaheim Hills for a relaxed and friendly experience.

Da
Review №13

I think lot of this surveys are just made up surveys by dealership. If I could I would give this place negative stars. Went in looking to purchase a car and was helped by Joe. To begin with Joe was dressed very unprofessional. Looked like he just wanted to be out of there. Since the time he saw me and my family, kept saying oh I have dealt with bunch of Indians and Indians this and indian that. Made me felt like he was not interested what so ever in helping or selling the car. I kept telling how much down I was doing and I have been approved by my bank, mind you which they are partner with, with a great rate and this guy just wouldnt listen. Kept coming up with crazy numbers which never looked anything one to what I was saying. I even had to guide him to download and payment calculator app so other clients he can help better. What drew the last draw was his defined and response when I asked to see if there is anything dealership could do on the price. I felt so disrespected and offended by his response that I walked out of the dealership. I am a proud owner of multiple exotic cars and I would never go back to this dealership because of this treatment. Treatment of Porsche Newport Beach has set such a high standard for me that racial comments like this and the bad service are just not acceptable.

El
Review №14

Had a fantastic experience. Corbin Wilson my sales person was incredible. He took his time he showed us all the features of the automobile, he was not pushy and extremely informative. The whole car buying experience was remarkable.

Cy
Review №15

Prompt and friendly service. Joseph was our service manager and he was outstanding. They helped us get a loaner and their communication was exemplary. Very very impressed with Anaheim Hills Rover Service. We traveled from Las Vegas to get annual service done. The service is so so so much better here. Have worked in hospitality and these guys are true professionals. 🌞🌞🌞🌞

Ha
Review №16

This location has the best customer service. Joseph was the one that was assigned to my car and he took care of me in and very helpful and professional manner. Highly recommend him. Front desk and parts department was very helpful as well.

Al
Review №17

Big dissapointment I recently bought a 2021 Long wheel Base Range Rover ($140K) a few months ago. Its only about 3K miles. Tailgate dropped and not closing brought to Service here in Anaheim Rusnak Land Rover. When I pick up the vehicle the guy brings the car sit in the car and now what?!! The wheel is stiff its not turning! They are handing me vehicle with a new problem never existed before. Obviously they are not making finalc check to make sure the vehicle handed in the customer 100% working condition. Id return this car and never bought it from this dealer again. Very unprofessional. Operational issues. I will not ever come back to this dealer for service or any other reason lost a good customer today!

Jo
Review №18

I was helped and treated with full respect. The service department provided a safe environment through this pandemic. They were very courteous and went beyond normal. I appreciate Jay for his help.

Ju
Review №19

George was really helpful with getting my car serviced with single problem that I had. He was also very good about updating the status of my car. I would recommend to all my family and friends. Ask for George!

Al
Review №20

Friendly service, very knowledgeable staff- Greg Suzuki was awesome he gave me the best deal.

Va
Review №21

The gentleman assigned to my car Joseph was very professional, attentive to my car concerns, and accommodating. I chose to wait for the car and the young lady at the reception are was incredibly helpful with wifi and help i needed to work as i waited. I appreciate the outstanding customer service.

Ma
Review №22

David was fantastic, he was very personable and helpful and attentive to both my needs and the particulars of the car. Given all of our interactions during the ordering and waiting period, it felt like we knew each other even though we only officially met for the first time when I picked-up the car.andSpeaking of the car, OMG, what a car it is! 575 HP of technological marvel. It is both machine and beast. It is unbelievably powerful and undeniably gorgeous.When you hear that cat growl, it is quite an experience. Although you can just get in and drive and its wonderful, Im still learning about all of the different personalized settings to customize all of the creature comforts.Although the anticipation was grueling, as they were detailing it for me, I knew it had been worth the wait.The dealership is huge and clean and comfortable. Everyone made sure my needs were met as we completed the purchase process. They accommodated me wonderfully.Im so glad I ordered what I did.!Its quite a car... the Jaguar F Type Rocks!

iK
Review №23

Greg helped me find another Land Rover after my first one was totaled a week after purchase by a crazy guy running from the police. Greg was caring and didn’t take too much time even on a busy day. Thanks Greg!!

Ca
Review №24

Love, love, love my Range! David was a great help, very professional and kind. I enjoyed their enthusiasm matching my excitement for my new vehicle. I recommend Anaheim Hills to purchase your Range 200%. Thanks again. C

Ju
Review №25

Thank you, Steve for making my car experience a smooth, and pleasant one. I would definitely come back, and refer my friends and family. The best service I have experienced. I appreciate the integrity, which made our decision so much easier. I love my new car.

Ca
Review №26

I used to purchase BMWs ..This s my first Range Rover..I had excellent top-notch first class service..starting with the car rental services personnel.. Arturo very sweet man !! and very happy with Laura Valencia my Service advisor sheKindly took care of my car service and had it back to me promptly! 🤗...

Ty
Review №27

Terrible service. The dealer told me that unless I was willing to pay an up-marked price and license the car in California (and pay taxes) before going out of state (and paying tax and licensing) again, they would not the sell the car to me. Walked away

To
Review №28

My experience working with Jaguar Anaheim Hills was, and is, outstanding. They’ve been quite helpful. I love my new vehicle!

s
Review №29

I was interested in purchasing a vehicle from Jaguar Anaheim Hills and talked with Franz Burke. After finding out I was not local Franz became disinterested and said he would call me back. Never heard from Franz again. Maybe if you are a local you would be treated better, but if this is how their customer service is I would recommend finding a dealership that wants your business

Jo
Review №30

I had my car towed from the Cerritos Land Rover after it sat undiagnosed for a week after being promised an answer in two days. From the first day Jay kept me in the loop. Unfortunately the parts needed to fix my Velar were on national back order, but Jay sourced some from another dealership and had them sent to Anaheim Hills. My only complaint is the repairs still took days longer than told once the parts arrived. But overall, a much better experience than Cerritos, which we will never be going back to.

Wi
Review №31

Great Experience working with this dealer! Washington, Corbin, Julio and Suran were fantastic! Looking forward to our next visit to Anaheim Hills LR!

bo
Review №32

Great service and communication from my service advisor as well as all the staff I communicated with during my time there. Other dealerships there usually is such a long wait with less availability to schedule a service appointment. I was pleasantly surprised with the days and hours that were available for my vehicle to be serviced right away. 10/10 service with my service advisor and the friendliness of the staff. I will recommend.

Gu
Review №33

We were shopping for a new family car and ended up with a Land Rover. After having horrible experiences at Rancho Mirage and Cerritos we gave Anaheim hills a try. From the 1st inquiry to drive off Greg Suzuki was the man! Each time I showed up without an appointment( which I dont recommend) but he juggled me in between clients and had me driving off in our new Land Rover in no time. He was kind enough to accommodate me and my family. As for the numbers he was straight to the point and no fluff. He made the numbers work for what I was comfortable with. I would be definitely coming back to this dealership as long as Gregory Suzuki is here.

Ro
Review №34

I was pleasantly surprised with the sales staff, they all were very professional. Even thou I did not purchase a 50 k Jag or land rover vehicle I was treated as if I were going to purchase one. At the in of the day it was a great experience at the location which led to a car purchase. Thank You

Jo
Review №35

I had issues with the starting of my Land Rover, I finally got it to this dealership on Monday 3/1/21 .my service advisor was Laura Valencia,she made sure the car was diagnosed properly! Laura called me the same day and car was fixed !explained exactly what was wrong with car ! So far my Range Rover is running good !She is excellent and really cares about her customers concern, thanks LauraThank you Anaheim Hills Land Rover !

Am
Review №36

Great experience, quality and prompt and the service advisor George is the best and very professional

Ja
Review №37

Great - smooth transaction! Professional, no bs, had exactly what I was looking for and fairly priced.

LI
Review №38

Recently stopped by for my car first oil change, George Naisbitt and whole team were super nice and helpful. Great customer serivce.

Ja
Review №39

Fast and friendly service. Stevens helped me find exactly what I wanted and made it easy to discuss the terms. Spent extra time cleaning and detailing the car so it looked amazing when I received it. Great service.

Ka
Review №40

Absolutely love my advisor jay he is always so helpful and understand

Jo
Review №41

Greg Suzuki was accommodating, knowledgeable, and transparent. His experience with Jaguar was appreciated since I had many questions in regards to the technical aspects of the vehicle. He was also helpful and informative in regards to equipment options and work-arounds, and his clarity in regards to warranties, maintenance, and financing, left me completely satisfied and gave me the peace of mind that I made the right decision in purchasing my vehicle here at Jaguar Land Rover Anaheim Hills.

El
Review №42

Best customer service ever. Jay has been my guy for the last few years and he is awesome. Always returns calls and I am just is super pleased with how he handles my service. Everyone at this dealership is just wonderful to work with.

Be
Review №43

Kevin Yan is a friendly, professional sales. You can trust him. There is a test drive surprise if you are interested in the off road car

Ca
Review №44

George service representative was very helpful & took care of all my concerns & gave me great service & repair costs.I highly recommend him.

Ch
Review №45

Great service experience. My advisor listened to any and all requests and I was out of there quick.

Ga
Review №46

Kevin went above and beyond to answer my questions and concerns. The process was fairly easy to which I appreciate. Thank you Kevin and team for being attentive and helpful. Making my car buying experience one of the best!

Sc
Review №47

David did an excellent job of helping us pick out the Range Rover of our choice

Da
Review №48

Meet Jay for the first time and was impressed with his handling of my service issue. He made it a non issue and called several times to let me know the progress of the repair. Everyone their is a pro and service oriented. Thanks to Sven for having a great group of people.

Vi
Review №49

Excellent customer service!! I called and was able to get an appointment the following day. Prompt check-in and I love that my service advisor took the time for me to show him the issue. Jay was awesome throughout the entire process. Im new to the Land Rover family but already know this location will be my service provider by choice. Timely service, very clean, professional & easily accessible location.

M
Review №50

Great friendly service. Kept me up to date on progress.delivered as promised.

Ti
Review №51

Everything is so pleasant and accommodating. Jay is the best!

Ka
Review №52

Very professional, smooth transaction, the salesperson went above and beyond normal expectations and excellent customer service!!I would highly recommend this dealership to anyone who has an interest in buying a vehicle.

An
Review №53

First let me share that I have bought more then 5 vehicles in my lifetime. I decided to try a different dealer in a completely different city and honestly was the best experience I have ever had! It started online sifting and weeding through used and new cars going through carvana, true car, carmax, Honda, Ford etc.I wanted a used BMW saw one located at Land Rover Anaheim. I live in the SFV. The experience started via email just getting info and then to texting which felt more personable. My salesmen “Corbin” was from the get go the most honest, humble, non aggressive, non sales pitchy man I have ever dealt with. Thank you so much!Corbin and the Land Rover Anaheim family were the easiest to work with on every level. If you don’t want that over the top pushy and aggressive salesman, ask for Corbin. He really does have your best interest and cares about taking the time to explain things in detail. Even my Finance guy “Jamshid” was fantastic and easy to work with.I will definitely come back when its time to upgrade and stand by recommending Corbin and The Land Rover Anaheim family!!! Thank you again!

Ni
Review №54

Jay is amazing; he kept me updated throughout the entire process even if it was just to tell me that they were waiting on parts. Jays service surpassed any other service writers Ive done business with prior. I will be requesting him from here on out.

Ji
Review №55

We worked with Joseph at Land Rover - he went above and beyond in ensuring our Range Rover’s minor issue was detected and repaired ahead of schedule.Of note, we had taken the car to a different Land Rover place in Colorado and the problem was undetected and remained due to them not taking the steps required to detect the issue.Land Rover in Anaheim hills came through for us!

Di
Review №56

Excellent customer service. George is the beat.

FC
Review №57

Id like to commend Jay Kaufman for his stellar customer service. My parents recently had their car serviced and he was amazing, walking them through everything and keeping them informed throughout the process. He made the visit so easy, which was a relief to me, as I wasnt able to be there with them. Thanks again for such great service.

Al
Review №58

Leasing 2016 F-type from this place. Excellent customer service, free car washes and great prices. So far so good, only a few minor things needed to be repaired on the car, all was covered under warranty and they give you a cool range rover to drive while the car is in service. Definitely the place to shop for your next Jag or Range/Land Rover. They are the busiest in the AM, so come after 3-4pm and you will get things done quickly.

Mi
Review №59

Good dealer. Jay in service was was extremely helpful and was great at follow up.Love my new Defender X and happy that they are looking after it.

Cl
Review №60

We worked with Steven, he was professional, extremely knowledgeable and made our experience great. I love my car and feel I got the best deal possible.I would definitely work with them again!

Jo
Review №61

Jay in the service department is awesome! He always goes over and above to get things done as quickly and inexpensively as possible.He is very knowledgeable and couldt be more accommodating.Thanks, Jay!

Ky
Review №62

Prior owners and ownership was horrible..I actually changed service locations and drove all the way to Newport when I work down the street. You’d think that you’d get impeccable service for a luxury car. But the old company treated you good only if you complained a lot- and they should treat you good regardless of whether you were “high maintenance”.Decided to give them a try again with the new ownership & management. Had an amazing experience. Jay was helpful, accommodating, and responsive. We are loyal to our dealerships & service techs. I hope Jay stays a long time!

De
Review №63

David was great no pressure at all and did not mind explaining to us the difference between every vehicleTook his time to show us all the benefits of each car which each package and did not rush us at all. He gave us great deals and because of that we bought two cars the same day from himDenis

Da
Review №64

Jay was very helpful and took care of everything I needed !! Great service advisor !!

Br
Review №65

Corbin was an excellent sales rep from start to finish. I highly recommend doing business with Corbin and that dealership. Best car buying experience since I started buying cars almost 50 years ago....

Ch
Review №66

Anyone looking for a Range Rover, Land Rover, or Jaguar needs to meet with Greg Suzuki! He not only knows the products he’s selling, but also provides valuable insight into which vehicles are best suited for you and your desired lifestyle! Greg always respected my price range, took time to help me make decisions, and wholeheartedly honored what I was personally looking for. I never felt pressured or manipulated into getting something that I didn’t want or didn’t need. He was also easy to communicate with and promptly answered all of my questions. After a few days, I was able to find my dream Range Rover Velar, all thanks to Greg Suzuki! I am so unbelievably happy with my decision and am frisbee grateful for the assistance Greg provided during this process.If you are looking for an honest, hardworking, communicative, dedicated, and personable sales consultant, I highly recommend Greg Suzuki. I promise you won’t be disappointed!

Ra
Review №67

Once again, Jay made sure everything was streamlined and prompt. Excellent communication and took time to listen and go over all the details. I couldn’t have asked for better service. Thank you again for making my experience wonderful. I will definitely recommend Purchasing a new car or getting a car serviced here at Anaheim Hills Jaguar Land Rover.

Da
Review №68

I just purchased another vehicle form this dealership. They are great to work with and always so professional. Greg Suzuki is amazing and such a pleasure to work with. So professional and so personable. He is the best!!!

An
Review №69

I was driving with a handicapped family member and all of a sudden my power steering went out and I couldn’t move my car. The first roadside assistance operator was not helpful at all. The second one was extremely helpful and she connected me to a tow service and the Anaheim Hills dealership. When I got there they were prompt, friendly, understood my situation and were able to look at my car the following day and fix it so I could get back on the road with my family member. I live in the San Jose area and I’ve had quite a few issues with my dealership up here and their service department and I feel like if I was in the area than I would make a service appointment here instead of locally. George was a “Rockstar”

Jo
Review №70

The staff is extremely friendly. Jay kept me well informed about the status of my car. My repairs were done in a timely manner. I would recommend this location to anyone as I, myself, was very impressed and very satisfied.

Fl
Review №71

Good customer service esp. Dan who helped me. Will likely recommend them. My 2019 land rover discovery had a engine fan problem he took care right away. Thank you Dan again..

Jo
Review №72

Great service. Called another Land Rover dealer In Cerritos and was told would have to wait over 2 weeks for a service appointment. When I call Anaheim Hills Land Rover Jay told me to bring it in the next day. Service was done fast and for a great price.

Ch
Review №73

My service was excellent and no complaint 100% satisfied.The service sale adviser very knowledgeable, polite and professional.Thanks for improving your service and team to make this peaceful to maintain our safety when driving our vehicles.Charbel Aboukhalil

Je
Review №74

The salesman CORBIN is so pleasant to work with. He is not pushy at all and is very up front and truthful unlike a lot of salesman in the car industry. If you’re looking to purchase from Anaheim hills jaguar Land Rover I recommend asking for salesman Corbin. You won’t regret it. This was my first fast and PLEASANT car buying experience ever!

Ma
Review №75

My car and phone repeatedly showing car needed service but when I took it in it was two soon. I also was told there were three recalls that I had never been notified of.

To
Review №76

Great cars just not enough of them

Ar
Review №77

Fast, daily updates. Great job

RD
Review №78

The sales person was very rude and pointed me being dumb. Such poor customer service. I would not recommend this place.

Bo
Review №79

Abraham was great. This was the third F type Jag Ive leased from him over the past 6 years. Highly recommended.

Je
Review №80

Amazing experience! Great sales team, Corbin went above and beyond to ensure we were treated well and to pick out a great car! Could not be happier.

We
Review №81

Joe is best Sales man, He helped us get new Land Rover Discovery and we are happy.

Me
Review №82

Corbin sold my daughter her dream car, a Velar. He does his homework, great sales person, not pushy and informative. He worked so hard to get a great deal. I have purchased many cars for our family and Corbin was the best at closing a great deal and making the experience pleasant.

De
Review №83

I had a great experience at Anaheim Hills Jaguar Land Rover. I would suggest that you stop in and see Steve and Julio. I felt they I didn’t have to “play games” at this dealership. Highly recommended!

Do
Review №84

Joseph, my service advisor was very professional and informed me in detail the repairs needed on my Range Rover Sport. He is friendly and listens to you.I give him a solid 10 for performance.Thank you

Ca
Review №85

The appointment was great, very easy, informative, the service advisor was very helpful and went out of his way to help out. Nice to see this kind of Service during these difficult times.

Ke
Review №86

I was very pleased with the service that was provided by Dan and the staff at the dealership. I would be happy to recommend the dealership to others.

Ca
Review №87

I had a great experience with Jay in your service department. He was very responsive, called me when he said he would with updates and did a great job of handling my concerns. I will be back to Have him handle the servicing of my car.

Ru
Review №88

Terrible experience. Girlfriend and i walked in the showroom. Was greeted and said would be helped shortly. We looked at almost every vehicle inside. Walked out to look at the Range Rovers outside. We were there for 20-30 min with no help. Terrible customer service. Chatted with an online sales person who said they would be in contact with me. No word for them. I contacted them again and said Im taking my business elsewhere...

Mi
Review №89

I initially spoke with Patrick. He gave me a quote on one vehicles and when I asked him more questions. He was upset and didnt want to help. Very rude.Next I spoke with Greg, first thing he asked me if I ever bought a car for 121k. He said he is not trying go be rude but people have payments for $600 and they are trying to jump to $1200. Very bad service 😒. If you looking for Range Rover go to Newport Beach. Very nice and helpful.

Ja
Review №90

Greg is amazing. He was so helpful in getting me my dream car!

Me
Review №91

I Had my Jaguar in for service and received the best treatment! Service manager Jay provided me with professional, courteous and communicative experience. It was top notch. I definitely will be back.

Se
Review №92

Very professional. Kept me updated. Friendly staff and well organized.

Pa
Review №93

I give em 5 stars because they got me into my velar in the heat, with Covid 19 build up going on in May 2020 AND a high demand in the store that day. Got the model and the colors i wanted and left happy. The entire staff was hustling.

Ed
Review №94

Great selection very professional and quick! Greg was really great I enjoyed working with him and I will work with him again! Ask for Greg you won’t be disappointed

R
Review №95

We drive two hours each way to get our vehicles at Anaheim Land Rover. They have the best customer service,and prices. Everyone is very friendly, and courteous. They do what they say they will do. I want to especially acknowledge Corbin, Saran and Julio. They make the car buying experience a real pleasure. No hassle and great follow through. Good job Mr. Rusnak for have such great employees!

ja
Review №96

I had a blown tire with my Jaguar XF . I called the roadside assistance number and they attended to my situation immediately. A service truck came just within 15 minutes after my call. they changed a spare tire and I contacted the service department of jaguar Anaheim Hills. Dan was very accommodating and accepted my visit the next day afternoon. he arranged a new tire under the insurance plan. I ended up paying only a few dollars for the disposal fee. all the way Dan was very friendly and professional. thank you

Ka
Review №97

Had a really good experience servicing my 2016 Jaguar XF. Appointment with Jay was on time. Precautions with Covid were extensive, including social distancing and required masks. This was my first time at Jaguar Anaheim Hills, and my service consultant Jay took the time to review my car’s service history ( via VIN), Inform me of any complimentary scheduled maintenance still available, warranty issues, and recommendations. My car was finished on time, and was washed and ready by the time I picked it up.

Le
Review №98

Daniel Ranciglo was great service sales advisor. Easy to talk to, down to earth, and really made it a pleasant experience. In my opinion, he was honest and upfront, and friendly.

Bo
Review №99

I brought my Jaguar XFS in for several concerns. All repairs were covered under warranty. My service advisor Jay Kaufman is awesome. Excellent customer service. He does a great job at monitoring the progress of my vehicles repairs and keeping me posted.

Mi
Review №100

Wow some places just have no clue how to treat a customer. I was asked in a text after servicing my Vehicle, if I would recommend this dealership. I said NO, I felt the service was done well, that was not my issue. It was the customer experience. I just received a call from the Manager as a followup and he completely supported the Service writer and the dealership, again leaving me feeling zero confidence in this dealership. No I did not buy it at the dealer, if they had this vehicle, it would have cost much more but its still a Range Rover and there is, with all luxury vehicles a certain expectation on how you should feel buying or servicing it and the visits to the dealership. Unappreciated is what I feel, Manager points out that I should not have received the prepaid service as i was not the original owner, like i should be grateful they didnt catch it and charge me.Again always looking out for the dollar instead of the customer!

Information
100 Comments
4.3 Rating
  • Address:5401 E La Palma Ave, Anaheim, CA 92807, United States
  • Site:http://jlrah.com/?utm_source=google&utm_medium=organic&utm_campaign=googlemybusiness
  • Phone:+1 714-646-7053
Categories
  • Car dealer
  • Car finance and loan company
  • Car leasing service
  • Jaguar dealer
  • Land Rover dealer
  • Used car dealer
Working hours
  • Monday:9AM–7PM
  • Tuesday:10AM–6PM
  • Wednesday:9AM–8PM
  • Thursday:9AM–8PM
  • Friday:9AM–8PM
  • Saturday:Closed
  • Sunday:9AM–8PM
Offerings
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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