Such an amazing shop with a fantastic team, went in needing 3 pairs of anti-glare sunglasses for Disneyland, came out super happy and I can’t recommend this place enough.
The employees were extremely helpful and attentive especially a man named Juan. Thank you!
Had amazing service fromJeffery who was extremely knowledgeable and professional in helping fix a pair of sunglasses.
A costly and upsetting mistake. Their customer service and return policy is absolutely predatory. This was my first and last experience at a Sunglass Hut and I urge you to stay away!When I first walked into the store Chelsea approached me and asked if I needed assistance. A pair of Pradas had caught my eye and I asked to try them. I liked the frames but we both realized that the frames were too small. She offered to provide an adjustment which seemed to resolve the issue. I decided to purchase them after asking what their return policy was and she said that [I] have 12 months after purchase to return the product to any Sunglass Hut as long as [I] have proof of purchase. I figured that if I had any issues I could return them.On the first day of use I noticed that my $409 glasses were absolutely terrible for driving. While Prada is obviously a fashion line and not a sports brand, I assumed that the polarized lenses would prevent the rainbow shimmer that was prevalent in cheaper glasses. I decided to try them on for another day to see if I had any issues.On the second day, a co-worker of mine commented that my frames were bent! This was really upsetting as I had properly stored my sunglasses and work in a very peaceful office environment. I can only speculate that the bend in my frames had come from the adjustment that Chelsea provided.On the third day, I immediately attempt to return my lenses and I am told that I cannot return my glasses as they are not in their original condition. Completely understandable, so I attempt to ask for an exchange. I make a phone call to the manager and request an exchange only to be told that I can only exchange for 50% of the value I purchased the glasses at!!! I spent $409 and I can only recuperate $205 with another piece of their sub-par product line! This was an absolute slap to the face. Not only was I completely denied the opportunity to exchange a pair of defective glasses, I was LIED to about the return policy. Yes, it was a small omission of the return policy, but it was effective in making me believe that I had peace of mind in my purchase.Bottom-line. If you completely disregarded my warnings and are going to purchase here make sure you ABSOLUTELY love your sunglasses and DO NOT let the sales representatives touch the glasses, especially when they want to adjust them! Request to see a pair of brand new frames that you want to buy (I was stupid and decided to purchase the floor model, make sure that you check a BRAND new pair of shades to see if they are defect free) and definitely try them outside before you buy them to test for quality!
Great phone service!
The staff was extremely helpful and friendly.
Martin and his companion were Very helpful and nice!
Micheal helped my wife find the perfect pair of sunglasses for our quick trip to Disneyland. He also offered to fix the arms of her older pair and accidentally broke the lens, but promptly replaced the sunglasses altogether no questions asked. Quick and friendly staff.
Awesome service and top notch selection. Fatima helped me out today, absolutely awesome attitude and very helpful. I highly recommend this location! Cheers!
Kierra saved our vacation and went out of her way to help us when my boyfriends prescription glasses broke and his lens fell out. We were going to have to go home early because he cant see without his glasses but she helped us find a screw that kept his lens in and we got to enjoy the rest of our trip... Needless to say I would definitely recommend this place they have excellent staff who are very friendly and helpful!
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RayBan and Persol are the leading brands .....