I’m changing my review after one of the sales managers, Rob Cook, reached out to me to right the bad experience I had there. Rob, Chris Kim, and Wes Boatwright thank you for turning this into a pleasant experience. If you want to get your dream Toyota without all the high pressure sales people, then talk with Chris and/or Wes who are highly knowledgeable, laid back, and great to work with on finding yours.
My wife and I had been talking about an upgrade for me and even though we waited until late in the game, Sam Park was the man to help us out. We already knew what we wanted but he was able to narrow down what was coming in and when to make sure we could meet our timeline as well. Sam was a joyful smiling face and really made the whole experience seamless. Shout out to Anthony in financing too! He was able to negotiate down with us on some options and get us a great rate and options as well.
I had an amazing team of folks helping me get my engine replaced at Kendall Toyota this past month. Justin Green and Stephanie worked with my warranty company to ensure I had little financial obligation and hassle. Great communication throughout getting my engine replaced and very friendly. Explained throughly the project and made me feel confident in their care of getting the job accomplished. Thank you!!
I purchased a 2021 Toyota Highlander at Kendall, it is my 3rd vehicle to purchase from them. Sam was very helpful from start to finish, he knows his stuff and showed me around the service shop, as well as how to use the fancy buttons on my new car. I would recommend to anyone, so nice, easy and efficient!
I was sold a new 2022 4Runner recently. Mark Uy was my sales rep and I had a great experience with him. All-in-all a wonderful experience and I would recommend Kendall and Mark to anyone looking to buy a new Toyota
Purchased two vehicles from this location, most recently a 2022 Prius. I was especially impressed by Sam Park who provided great customer service and knew a lot about the vehicles he was selling. I’ve always had excellent experiences with their service department too.
Buying a new truck? Ask for Angelo. He helped me find and buy a Tacoma. He just does the simple things that, for some reason, seem to be becoming more and more uncommon. Like actually working with you to locate a truck. He answers phone calls. He even calls or texts back new information. He is accountable. He even kept up with making arrangements for having a truck shipped to me on his vacation time away. I found him to be invariably courteous and positive. I typically don’t write online comments but I appreciate good work- and I’m old enough to know good work when I see it. Angelo does good work.
Had an excellent experience recently buying a new Rav-4. Sam was extremely helpful and was easy to reach with questions. I was in an accident and totaled my old car, so I needed a new one ASAP and Sam made the process very simple. We bought a Tundra from him a couple years ago and he was just as helpful back then. 100% would recommend Kendall Toyota.
Mark Uy helped us to find the perfect truck.Really happy to work with him he helped us with our first vehicle purchase. 100% recommend Kendall Toyota.
I love my new truck. I am happy with my new purchase. Id recommend stopping by Kendall Toyota if you are in the market for a new vehicle.
This is the only Toyota dealership in Anchorage. They need some competition. They are charging a market adjustment which significantly increases the cost of the vehicle. It is less expensive to buy a truck out of state and drive it back up here than pay the $7K-$10 market adjustment price locally. ID and many other states do not have a market adjustment added to the MSRP. Spoke with Toyota directly and they said these market adjustments come directly from the dealer. Simply put, they are charging these additional cost because they can, ridiculous and sad that they would gouge the consumer just because they can. Very poor business practice.
Excellent Service and customer support. Special shoutout to my service advisor, Ken! He was in constant communication with me, updating me with any issue that presented itself while giving me sound advice and pricing I could trust. He went above and beyond and it was noticed. My family will forever be loyal to Kendall Toyota of Anchorage. Thank you so much!
I worked with Ivana Bekic. Great lady. Good knowledge and had great experience with her and dealership. It is a pleasure to say I was treated fair and got great treatment as a customer. I would highly recommend anyone working with her and this dealer
My family and I went there yesterday and went to Frank Cruise. We had a wonderful experience. First, there was never any pressure to buy or not buy. Second, he was knowledgeable about the vehicles and didn’t start to sell us on the bells and whistles. Third, he worked with us and was very transparent about the process, the numbers and laid out our options. Fourth, he was willing to refer us to a different dealer when looking for vehicles. Lastly he went the extra mile literally and took my husband and son to their barber and picked them up. He was a recommendation from a friend and now I see why. He’s my recommendation to you!
THE BEST EXPERIENCE-My first experience buying a Vehicle and not feeling like I had to Shower afterwards . My second time around to try and test Drive a 2021 Highlander . I called Kendall Toyota and Sam Park answered the Call.Firstly, he listened intently to my wants, then made it Happen! He called me as soon as there was one available to test drive. As soon as my husband and I met Sam he directed us to exactly what we wanted and thoroughly answered every question and detail about the vehicle we were looking at.He knew everything about the Highlander and more. It was a process ordering and making sure the car I wanted was in inventory, but Sam went above and beyond to make sure I had the vehicle I wanted, ASAP.Lastly, he walked me though everything in the vehicle and made sure I knew all the bells and whistles that came with my vehicle.They say, “ you will not always remember what people said, but how they made you feel .” Sam was intentional with us and our Vehicle .I am obviously recommending Kendall Toyota and Sam Park !
Bought a 2021 Toyota Highlander Hybrid from Fonzie at Kendall I had a great experience not pushy and very professional. Thank you Fonzie Toyota is lucky to have you.
I had such a wonderful experience purchasing my used vehicle from Kendall, this is the easiest dealership I’ve worked with! I was in and out in 2 hours. Ivana was so friendly and efficient and made sure everything was covered at the best price in town. I recommend anyone to go see Miss Ivana, the process was so stress free and pleasant! Thank you for your amazing service and helping me find the perfect car!
We had a great experience with salesman Christopher Olson. He delivered good personal insight on the used vehicle we were interested in and came through with most all our requests for information about the vehicle we eventually purchased.The downsides was the sales manager was firm on the price so there was no negotiation for a price reduction. After purchase, we discovered drivers floor carpet damage and a crease in the hatch door.
Great dealership! Great customer service! We purchased new 2021 Toyota Highlander and our salesman Sam Park was very helpful and knowledgeable, made the whole process easy. We are very happy with our purchase and highly recommend this dealership to anyone who is looking to buy a car.
Best car buying experience we have had (and we have had a few). Our sales associate Brandon was friendly, listened to our request and responsive to our timeline request as we had a limited time to shop. Felt we got a good deal on our trade also. Definately do recommend checking them out no matter what make you are looking for as the customer service will make your experience easier.
On and above treatment from this location is putting it mildly. Frank was over the top helping me out. What a pleasure dealing with him.
My mom, Meg, bought a brand new Hybrid RAV4. Thank you Rita, Mojo, and Rob for your amazing service and for taking care of our family.
September 21, 2021 My wife and I had such a pleasant, positive, wonderful experience with the entire Kendall Toyota team, but specifically Brandon Moseley and Arn Manipis with our first Toyota Highlander; that we purchased a second Highlander from Brandon and Arn! We could not be happier with the excellent customer service Brandon and Arn have expertly provided us, these two gentlemen are definitely a huge asset to the Kendall Toyota team. Brandon and Arns excellent service along with Toyotas highly acclaimed Highlander, and we are totally satisfied owners of two new Highlanders!
Wesley Elardo was kind and helpful when we went there. We didnt have to ask about the car we wanted to get because he had already explained everything we needed to know. Thats why I highly recommend him to my friends and family.
Just purchased a vehicle from this dealership - would recommend. Ivana was the one who helped me out. From the moment she greeted me outside of the dealership doors, she was a great combination of sweet and efficient - she helped me find exactly what I was looking for and I had a good time along the way. She was super transparent throughout the whole process, which I appreciate. Amazing customer service from her and the financing department. I would highly recommend for anyone looking for a Toyota.
Had great experience with Mark uy and MOJO highly recommended 5 stars for both gentlemen!
Great service. Sam Park helped us get into our new van. We are very happy with the great customer service he provides. He is great at giving us details of the Van we are getting. We are very happy with our purchase.
Well I was greeted by a smiling welcoming gentleman. Christopher was new but was very informative and if he was unsure he would ask questions so he could provide what was asked of him.Christopher was easy to speak with and asked questions to be assured that you were heard about what you wanted in a vehicle. Although my anxiety was extremely high Christopher made finding a car not as scary.Christopher and Shawn were not affraid to show their human side. Thank you for not making this as scary as it could be.
We live out of town and we made arrangements to order a brand new Toyota Tacoma. Initially there were some problems with shipping time and if the truck would be ready by the time we would arrive in Anchorage. Erin and his managers managed to pull things off and got our truck assembled and shipped in time. He was a lovely salesman and we would purchase another Toyota through him again! Thank you so much for all the help.
Sam Park was extremely responsive and professional from the first interaction. He made himself available through text message and was very efficient taking care of every aspect of purchasing, registering, and transferring my new vehicle. I would absolutely recommend buying a vehicle through him.
The best experience I could ask for. Mojo(sales manager) helped me out so much with this process. And my sales guy was Aaron was really helpful as well and always kept me up to date. I would rate this 10/5 stars if I could
My husband and I purchased a Toyota Tacoma truck recently and we had a very good experience. We were able to take our time test driving different vehicles over the course of several days until we decided on the one that fit best for us.Ivana was very helpful and went above and beyond with researching vehicles and being available to meet. The dealership manager and the financing department were also outstanding.Thank you!
Pretty good place to get your Toyota serviced. Good balance of quality service/amenities/value. Never bought a vehicle here because they never have (in my subjective experience) the right vehicle at the right time for the right price, (obviously for many people they meet all 3) but Id consider it once the vehicle shortage is behind us.
James in Parts was Awesome, great Customer Service, went above and beyond his counterparts to assist me..waited 2 months on something (still back ordered) and he got it for me today! He was very responsive and efficient..Thank you James!!
Mark was great. Super nice and friendly!
About a month ago I started working with Frank Cruise to purchase a new vehicle with Kendall Toyota. After spending months looking in other places to find the right car in a challenging market, Frank made it easy for us. He was very responsive and consistently gave good advice (without pressure) about decisions we had to make, including about putting a deposit down on our future vehicle while it was in transit. He communicated well with us throughout the process and efficiently walked us thru the purchase paperwork and operation of the new vehicle. We completed the purchase almost a week ahead of schedule.Frank connected us with a gentleman in their finance department that walked us thru and got us scheduled for some additional options that we appreciated. Frank also connected us with Cody, who expertly answered my questions and facilitated getting some accessories scheduled and installed (also ahead of schedule!), kept me informed and arranged for my transportation to pickup the vehicle. Frank and the entire team were notable for their professionalism and customer service that we do not always find and truly appreciate. We couldnt be happier with our new Toyota RAV4 Hybrid and our experience with the team at Kendall Toyota!
Big shout out to mark and mojo! For Good customer service and their knowledge for the cars, they know exactly what you like and need. Thank you guys til next time!
Great group of employees. Easy to work with. Rita Villanueva was a professional and made the process easy!!
We have now purchased 2 vehicles from Toyota and from the same sales rep - Frank. Frank Cruise has been so wonderful, has answered all the questions as I am quite picky. My new vehicle is a Lexus GX460. I asked for White and the seats are beautiful dark Red. I was able to reserve the vehicle and 3 months later she came in. Frank and finance guys have been really good to us. No pressure sales.
Great experience! Very friendly staff. Wonderful card for fair prices. Mojo and Sam Park get a personal ⭐️⭐️⭐️⭐️⭐️ from us!
Just bought a new vehicle from Ivana Bekic at Kendall Toyota. She was an amazing salesperson and a very nice person. She was very patient and accommodating with the millions of questions we asked. Super knowledgeable and always smiling. Ask for her if youre shopping there.
We had an awesome vehicle buying experience with Kendall Toyota and our salesman Mr. Park. Our salesman Mr. Sam Park was very helpful and patient with us as we took a lot of time and were very undecided with what exactly we wanted. He took us on multiple test drives to let us get a feel for what we were comfortable with. Once we decided what we wanted, the purchasing experience was seamless as well. Overall every good time and I would recommend Kendall Toyota and Mr. Park to anyone interested in purchasing a new or used vehicle.
Place is great and the staff is friendly and helpful Sam Park and Mojo were awesome to work with, and were able to work with me on finding a vehicle ASAP for a great price. I would definitely come back to purchase another vehicle.
Bought 2 cars brand new from here in my lifetime. The first was 12 years ago and both times the staff have been incredible. Not pushy but extremely helpful.
The place is pretty great, made the process of buying a vehicle easy and quick, and affordable. Sam really helped me out with everything and helped me find a great car
My first visit was to the parts dept here after purchasing a used Highlander with only one key. When I came in the guy at the parts counter didnt seem like he wanted to be there or to help me. Could hardly understand his mumbling. I ordered a basic key as a backup. When it arrived, I went to pick it up and was told Id have to make an appointment with the service department. WHAT?! I was not told that when I ordered the key or when I was called to go pick it up. They said it would take an hour or so (costing me how much more??). I was very upset and disappointed and felt this was an underhanded way to do business. I asked to see the service manager and he listened, understood, and got it taken care of right away with no more expense. I cant remember his name, but he is the only reason I would ever go back there.Even walked me out to my car and made me feel like I was a valued customer which the parts department certainly did not.
Throughout my entire car-owning lifetime to date, I have always had the pleasure of doing business with Kendall Toyota. It saddens me to say that because I’ll be moving, I will miss out on continuous 5-star customer service. I want to give a big shout out to Mounir in service for always having my back. There was never a time where I felt like I was being done wrong, and I sincerely hope that anyone looking for quality customer service has the pleasure of meeting Mounir. Thanks for reading,-Dylan
Fonzie and Mojo was great. Help us on what we need. I really appreciate it. Go out there and ask for them.
Mounir, in the service department, was one of the most helpful employees I’ve worked with here. He was a good communicator, followed through with his word, and got the service done quicker than in the past.
Mr Sam is the best salesman in Kendall. He’s Very kind, knowledgeable and helped me through the whole process with care, kindness and full support. He even came to work on his day off to take care of my stuff to make sure i got the car on time. Mr Mojo, the best Sales Manager ever. He doesn’t care of selling the most expensive car to the customers but offered me a great deal on a less expensive one. Thank you for that Mojo. The Finance team, Mr Anthony, Phil and all of them helped me get a great APR through the Toyota financing and this $500 Military discount was on point. I love my new vehicle and would recommend anyone to contact Sam and Mojo and trust me, you wouldn’t leave Kenndall Toyota Anchorage without a car of your choice and your financial capabilities. Once again, thanks guy to make me get my Dream Car, the 2021 Toyota 4Runner TRD-OFF ROAD PREMIUM .Posted 21 February 2021. WP !
Brandon was absolutely INCREDIBLE!! We worked together for a couple of months waiting to find the perfect “new to me” vehicle for trading in my old SUV. He was super friendly, helpful, laid back, listened to my needs and wants, answered all my questions, and his communication and keeping me in the loop was superb. We hit a couple of small snags in the process, and Brandon ALWAYS had my back! He handled everything with professionalism and treated me just like an old friend!! Highly recommend Brandon 12/10 stars!
The staff and crew at Kendall Toyota really know their trade! Especially Arn! Made the buying experience very smooth and even fun. Highly recommend Kendall Toyota for new cars and used inventory as well. Very friendly, and communication was excellent!
Our family has bought two vehicles so far from Wesley Elardo and we are all very happy with our vehicles. Wesley went beyond his duty to help us buy both of our vehicles too. He is a very professional salesman. We were treated with respect and never pressured by Wesley and we look forward to working with him again the next time we decide to buy another vehicle.
Bought a brand new RAV4, my sales man was Fonzie very knowledgeable salesman, for the first time financed a new vehicle the process was so smooth I had great experience at this dealership. Go see the Fonz if you are in the market for a new ride.
Toyota of Anchorage staff was very friendly, Mojo and Aaron were able to order the exact vehicle I wanted despite the shortages going on right now. They kept me up to date throughout the whole process and answered any questions I had. Overall great experience!
Mojo and Sam were great to work with. I previously owned a 1988 4 Runner, a 1998 4 Runner SR5 Limited and purchased a new TRD Off Road Premium 4 Runner. It is awesome.Toyota is the best and never disappoints.
Honest, knowledgeable, kind-- the qualities you will get when working with the best dealership in Anchorage. After dealing with frustration at several other shops in the local area, I gave these guys a call and the rest is history! Graham Boles is a highly experienced and charismatic individual who helped me find the perfect car that fit all of my criteria in less than 24 hrs. I highly recommend going to him if you are in search of a reliable Toyota vehicle! Kendall ensures that all their vehicles are in prestine condition and that the customer is taken care of first and foremost. You never need to worry that you will be sold a car that will leave you on the side of the road someday. I had an extremely positive experience overall and would never hesitate to bring my friends and coworkers to this dealership.
Just wanted to share my experience at Kendall Toyota this past Sunday. I rated my experience as 5 stars because the process was so smooth from start to finish. Hayden Kausal is hands down the best salesmen to work with, and I personally would recommend him to anyone who is looking to buy, sell, or trade their car in. This is the second time I have worked with him and both times have been so painless. We all know how it can be when buying a car!! Hayden was so professional and knowledgeable about everything and was able to answer all my questions. Hayden has been in sales for three years and it shows. He is not your typical pushy sales person and that is what I loved about working with him and not to mention, he’ll go above and beyond for all his clients, and make sure you’re taken care of. I went in last Sunday to look at a CX-3 Mazda touring, and Hayden showed up to the lot on his day off to show me the car. I ended up not liking the CX-3 touring as much as I thought I would and he helped me find another car in my price range that checked off all my boxes. Hayden helped me get into a 2016 all-wheel-drive Audi S3, and I could not be happier with my purchase!!
FAZLI WAS THE BEST. STAYED AFTER HIS SHIFT TO SELL ME GIRL THE CAR SHE WANTED. Thanks TOYOTA!
My son Nai recommended his friend Arn at Toyota to help me find a truck. I like the color of the 4 door Tacoma he recommended. Thank you Arn and Anthony for your help.
Had a good sales experience with Wes Boatwright. Very friendly and easy to get along with!
Waited for 30 minutes just for the one nice employee to tell another employee they were skipping my car for its service when they couldve already gotten to it. I dont want someone forced to work on my car so I left. They were able to tell me the way out faster than when I would get service and because their directions to get out of there were fast and easy to follow-2 stars
Fonzie was excellent. He asked the right questions and worked hard to make sure we were satisfied. I would advise others that the dealers protection plans (offered in the finance office) are available elsewhere for much cheaper. Do not think that you are obligated to purchase the expensive plans offered at the dealer.
I went to Kendal Toyota needing a more reliable and economical car. I ended up meeting Ali and he was extremely nice and helpful from the moment I walked in. He understood my situation and found me a 2014 Toyota Rav 4. He told me this vehicle would be great for me. I ended up leaving the dealership late and they let me leave with the car and just try it out. I absolutely love this car. This was only possible because of all the hard work Ali, Nick, and Anthony did to make this happen. They went above and beyond to take care of me. They worked non stop to make this happen and I’m extremely grateful to the Toyota family. They didn’t treat me like a customer. I honestly felt like they treated me like family. I will never forget the experience I had with them. I would recommend the Toyota family to anyone.
Purchased a new Tacoma pickup this past weekend. Mark Uy was our salesman. He did a great job communicating with us front start to finish. He worked with us to get the best value for our trade in and we are super happy with our new truck. We will definitely be back here for our next purchase. Hope you are still at Kendall the next time we are in the market for a new Toyota!
Anthony is an amazing asset to the Toyota dealer team. He was patient, informative and didn’t push any sales but actually adviced based on what was. Enter for me as a costumer. Also finance paperwork was smooth and quick. Thank you James and all the staff that made this sales/buy go smoothly for us. Highly recommend the place and Anthony to take care of you and your needs!
I loved working with these guys. Mojo was awesome, Fonzie was too. And my new bright blue RAV4 is the best!!
Ivana was an amazing sales rep and was very helpful. I bought walked away with a tacoma and I love my new car. Mojo was amazing too and very helpful.
If I could give this place negative stars I would. If there was any other place to buy a new Toyota in Alaska I would. Almost tempts me to just drive back to Alaska with my next vehicle. The service department is terrible. They are always overbooked and late on getting stuff done. I had a tow hitch installed and they literally forgot to order the wiring harness and I had to go back a second time. They have awful customer service and dont care about anyone.
Toyota always has top notch customer service, 100% of the time. If they are busy; Hello Welcome to Toyota, we are a little busy we will be right with you.1 minute later; has someone helped you yet? No. Okay we are a little busy hopefully we will get you in soon. Communication is their best quality. The cars speak for themselves. The car is what you come in for. The service is what you stay for. Anthony and Hayden are the ones you want to talk to when looking for a new car they will work hard for you. Thanks Guys!
Absolutely the best customer service I have experienced at any car dealership, our salesman Sam, as well as tayphun(I apologize if I am spelling that wrong) were great, knowledgeable, friendly, and made it the best experience yet purchasing a vehicle. They gave us an amazing trade in value for our used car and we will continue to purchase vehicles through Kendall Toyota of anchorage for the foreseeable future. The F &I manager Shawn Jarvis was great to work with as well. All in all a perfect auto buying experience! Thank you!
I came in yesterday With my dad and purchased a Toyota Tacoma from your salesperson, Mr. Mark Uy. He was very respectful, knowledgeable, and willing to answer any questions Myself or my dad might have regarding the truck I was interested in (Toyota Tacoma SX) or others available on the lot. To say the least, Mark was a great person to have as my sales person and I enjoyed my experience purchasing from Kendall Toyota of Anchorage.
Great experience buying a vehicle from Sam Park. Super easy to work with.
Fazli was so helpful and patient with me while I was buying my first financed car!
I can start by saying Michaelangelo was by far the best salesman I have worked with! Not only was he patient with me but he took the time to listen and found the car that suited me best! He made everything fun and stress free. Is he the man for the job.
We had a great experience with our sales man Sam Park. He responded timely to any questions we had. He called us as soon as our new vehicle arrived! The whole experience was easy and stress free! We love our new tacoma and would recommend Sam and Kendall toyota of anchorage!
Sam was wonderful to work with. He made everything easy and was in great communication.
Horrible customer service. Took our car in for major issues other mechanics couldn’t figure out, and we had to call Toyota multiple times to get an update. Our service advisor wouldn’t even return our calls and would pass on information through the front desk girl. He was obviously dodging our calls. Finally, we got told our car was “fixed” even though they absolutely did NOTHING with it. We understand that the issue was unique and hard to figure out, but it would have been nice to actually talk to and work with someone that was working on it.
Great Service Rita Villanueva!!! I will definitely come back at kendall toyota!!!
OUTSTANDING customer service from both Rita of the Kendall Sales Team, and Jim in the Finance Team. Rita was exceptionally informative, to the point, and thoughtful as we transitioned from my initial few prospect questions into a sale and committed purchase. Ritas enthusiasm for Toyota vehicles, the Kendall Team shes a part of, and assuring a very positive customer experience happened for me, was continuously evident and sincerely appreciated. Ive purchased two vehicles from Kendall over the recent past three years; Ive habitually brought three of my cars into the Kendall Service Department. Its due to the trustworthy and enthusiastic attitudes of Rita and people just like her. Thank you very much!
Super thankful to Wesley that made it happen for me to get a car! He is easy to talk and very helpful on everything I ask about the car. He was great salesman with an amazing sense of humor. I would definitely recommend Wesley to anyone who plans to buy a car. I had an excellent experience working with Wesley and I wouldn’t hesitate to purchase from him in the future again.
Once I purchased my vehicle the customer service plummeted. Go to a different dealership if you need to receive any call backs from any department- it took a couple calls to have someone call me back in accessories and the service department. I love my car, but would never do business again with this dealership.
Customer service was so awesome thank you Ali, Philipp Gill!!
Mark Uy is a great sales representative and Ive receives my new Toyota highlander today! Highly recommended.
Everyone was very friendly, attentive and helpful. I received excellent service.
We had two great car-buying experiences with Sam Park at Kendall Toyota this summer and are very happy with the vehicles, and especially the customer service! Thanks!
Ali Joseph did a great job of walking with through every step. Down to staying late and helping me set up everything in my new car. Excellent customer service as far as sales reps are concerned. Would definitely recommend to anyone.
Brandon and all of the sales staff were wesome, I love my truck.
Excellent customer service, personable, and easy to work with. We had a great experience! The highlight of our experience was after completing all of our paperwork they found an additional $500 rebate that applied to our purchase so they chased us down to re-sign as were about to drive off the lot. That went above and beyond our expectations! We will continue to use Kendall for our car and truck buying needs in the future.Thanks to Chris Kim for being a wonderful sales consultant!
Mark Uy made it super easy to buy my new truck