I cannot express enough how excellent the service was that Ken, the General Manager, provided at this location. He was very professional and assisted us with adding a new phone line, as well as other account services, in a timely manner. Ken definitely went above and beyond! Thank you so much!

Zack was great to work with. He listened to each of my needs prioritized what we needed to work on first and helped me reach my end goal fast. While the company is trying to get customers to move to doing everything through the app to cut costs I appreciate the one on one service in this location.

Ken and Bryan were incredibly helpful, above and beyond their jobs. Our bill was lowered, we got the new devices we wanted/needed, and are extremely satisfied with everything tonight. They even put on a show for our son to watch while there!!

I came in when my phone quit charging. One of the staff came up my aid and was able to fix it on the spot. Very friendly, clean and lots of parking.

We don’t always come into the Tikahtnu Verizon but every time we do, we always have an amazing experience. Clayton helped us out today and was very courteous, knowledgeable and professional! We got everything we needed taken care quick and easy! Initially we did not plan on buying accessories at that time but Clayton and Ken as well, persuaded us purchasing (with discounts included) and we have no regrets.

Business client cant contact store by phone. Keep getting transfered to lower 48 that doesnt have a clue. Unsatisfied customer.

They can only do so much I suppose.

Verizon makes the vision of my future clearer

This place is aa fun place to go browse around for a new cell phone. I plan on going back next week to get a trade in upgrade.

Great same day pick up service. Order was ready in less than an hour.

This may be long winded....Because it needs to be.Back a little more then a year ago I lost my phone and stopped into this Verizon location to replace it. The young woman who helped me was fantastic! she had all the info I needed helped me deal with customer service and got me a new phone. it was a great experience.Now fast forward to this February, my phone went on the fritz and needed replacing. Naturally I came back because of the service I received in my prior experience. However that was not totally the case this time. The young man that helped me seemed knowledgeable and was friendly however it seemed his real motivation was to get me to upgrade to an unlimited plan as opposed to just helping me get a new phone and leaving my plan alone. Once I made it clear I wasnt interested in changing my plan he all of a sudden became less interested in helping me find a phone. reluctantly he got me a phone I liked with some accessories. After checking out I asked him if he could help me transfer my information from my old phone to the new one(Because that is how it has ALWAYS happed when I got new phone) and his response was No....You can do it online, its easy. then he walked away. It took me almost 4 hours to transfer my information and was not what I would call easy. But I let it roll off my back and went on about my life.Now is where customer service went sub-par to absolute trash. Three weeks or so after this experience, my partner also needed to replace her phone so we returned to replace her phone that was a few models old and was starting to operate poorly. We walked in and were greeted by a heavy set man with tattoos and a long beard whom I believe was the manager. And when I say greeted us I mean he asked us Why are you here? we explained that she wanted to replace the old phone with something newer and he abruptly asked Does that one work? she said yes and he said, Buy one online. they will send it right to you and youll save $20. and then started to turn like he was going to walk away.When she asked if she can at least look at the phones in store he huffed, turned looked at the three people that were currently in the store and said we are at capacity so only one of you can come in.... Ok, maybe you have some covid regulations you are following, I get that, not a big deal. so she went on to look and I wasnt allowed past the doorway. Now, while I was being held at the door he let not one, but TWO people into the store. One to pay his bill and another that wanted to shop for earbuds. all while this was going on, not a single employee so much as even said hello to her while she looked at phones. And it was not due to lack of staff. No, there were plenty of staff standing around or coming in and out of the back. Finally, after 15-20 minutes, she came back up to the front and asked the same gentleman about the google phone and he gave her the same buy it online spiel. She then asked if they had cases because there were no accessories for the google phone on the floor and his response was Maybe. MAYBE? Do you, as a manager, not know your stock? MAYBE? not even a ya know, I dont know off hand, let me run and check to see what we might have. He then proceeded to basically shoo us out of the store. I would rate the service at this location NEGATIVE 5 stars with a zero percent chance of return or recommendation. Moreover, what kind of business model is this? You have a store front, with product, yet all your employees do is send you online? you are literally paying these individuals to stand around and do nothing.we left that location, with an obvious distaste in our mouths, and headed over to COSTCO. Within 45 minutes, she had a new phone, case, screen protector (installed) and all info transferred over. This is the kind of service one expects. if I were the owner of this Verizon location I would seriously consider some restructuring, you are probably loosing money hand over fist with your current staff. For everyone else here, go to Costco, youll be treated better and be exponentially happier

Absolutely TERRIBLE! I wouldn’t even give it one star. I went in with a cellphone I purchased 2 years ago that I gave to a friend who paid for activation the night before. They claimed the phone was lost or stolen and that it was a lost cause to even try using the phone. Even with a receipt stating that they took the money the previous night they still had the nerve to say that I needed to pay for activation again so I agreed just to get the phone turned on and that’s when I was told it was a lost cause. Good job corporate Verizon you are literally useless. Thanks to the non corporate Verizon off of w Tudor it was fixed and activated within 25 mins.

Great customer service at this store

Friendly, helpful and useless. More expensive and poorer coverage than ATT and GCI.

Very good business. Internet is good. I bought a hot spot and 15 gigs for 179$.

Love this store

Very helpful

Verizon has great service my dad just got a phone and plan from Verizon because he can never get service at the cabin with gci. Customer service isnt that great though. Plus if you are an existing customer you dont get jack diddly for discounts on phone. They only give discounts to new customers. I would give 3.5 stars if I could.

Best place to do business and run your buisness.

Clayton, Lowgun, and Micole are the special ops of customer service. They were VERY patient in their explanations until I was 100% confident in the service and device. Thanks guys!

Went into Verizon and got a new phone ordered no problems, went in a week later to order a new phone for someone else on my plan, and got just as great treatment by the best employee Jerry! He was super helpful and knowledgeable and got us the best deals! Will 100% go back just for this employee!

Where has Verizon been all my life.... Actually they are relatively new to Alaska and offer amazing deals, packages and pricing especially for business. I switch to them on the bring you own device for $30 a month unlimited! Who does that in Alaska!

The guys at this location have always been polite and helpful but because I cant give a one star for the whole company it has to be here. Verizon shuffles their plans around deceptively chunking them into categories like plan, access fee, etc and then come up with promotions that offer a cheaper plan with lesser services and have an increased access fee. Or the other way around. You might save a couple dollars (literally) but then they are the ones saving because they quietly took away your unlimited data or some similar slight of hand. Called to complain and they tell me theyll give me a 15% discount for being a Vet. Bill came and it only applies to one of the little portions they chunked the bill in so again just a couple of dollars.

Gerry was very professional but also personable. He made us feel very at home and comfortable with our plan changes. He also informed us of the many options available that we weren’t aware of previously. Mike, who checked us in upon arrival and followed up with us throughout our visit was also impressive. He and Gerry have an awesome working relationship and definitely won our business. We will always frequent that store location from here on out when the need arises. After the confusion we previously had speaking with customer service representatives over the phone and being slightly irritated because of it....those two guys definitely changed our opinions of the quality of customer service available with Verizon.

Morgan listened to what I wanted n didnt try to over sell

The manager is honestly just lazy and try’s to divert his responsibility to the on call customer service reps. My husband and I came into this store to resolve an issue we had With a new phone we got 12 days ago. After we had already talked to customer service on the phone 2 times, we were told both times to go into the store. We drove an hour and a half to go to this store to be told that they couldn’t do anything and we needed to called customer service. I even asked if they would call customer service because they had already told us twice to go into the store and was told straight out no. So after I left I called customer service for a 3rd time and they told us the store should of taken care of the problem and got us into a new phone. This store manger is a joke and doesn’t deserve the title or pay as manager.

Great experience at this place

Very helpful 👌

Ive delt with Teri and Genni and they are both very knowledgeable. They put me, the customer, first and presented me with options that would work best for my needs. I appreciate that in sales as a lot of others try and push whats best for them and theyre pay plan. Definitely recommend.

Anthony the greater rocks! That guy knows more than the salesmen and was way more personable. He didnt act like he was in a hurry to give information and chatted me up. His customer service and knowledge of the the industry and tech side are top notch. I will be going back to upgrade next month. Hopefully he will be my contact.

EXCELLENT customer service (and it had better be, considering that is ALL that they do in the store). If you want to open a new account, pay your bill, or purchase a device or accessory, this is the place. If youre having trouble with your account or need ANYTHING other than what I previously mentioned, you may as well just call customer service yourself because thats exactly what theyre going to do.

This place is amazing!Armando was a sales associate who helped me out with my service change, he was an amazing guy to help with my phone service, he discussed all options available and worked tirelessly to get me on my way, thanks for the excellent service and saving me money over the other providers.... 🌟🌟🌟🌟🌟👍🏻👍🏻

Low gun was courteous, very knowledgeable, and helpful in helping me update my phone He was patient and didnt rush me through looking at several options and helping me select the right phone. He also answered all my questions and pointed out useful tips in using the new phone.

Ounce again please train your employees verizone your as bad as gci! 250 dollars for one gig of whats considered high speed a month and its not unlimited what!!!you guys should join up and rip peaple off everywear in the world with your price gouging

I was just at Verizon tikahtnu with my son who got a new phone and he needed some help setting up some app, the guy who “ helped us “ was not even trying to help. He was even walking away before I was finished talking.

Quick and efficient in and out in 15 minutes with 2 new phones and 3 new phone cases

The staff at Version I have contact with have wonderful customer service. They have all been very helpful and correct my problem(s) for me. I appreciate all the help I received from this company.

The associate I had at this store was amazing. He listened to what I was looking for and helped send me in the right direction for a phone. I got more help from this store about moving phone lines then in the last several years when I have asked other stores and he did it right there for me.

Clean and very well set up. We had a phone screen protector installed but had to take it back a week later for not being seated correctly on the phone. Friendly, though, and handled the issue well.

Good store. The employees are always energetic and customer service oriented. Its always a quick in and out at the times that I go in.

Upgraded my phone and it went very smoothly with the knowledgeable staff.

Always excellent service at this store. Got a new phone and assoc. was very helpful to set up.

The staff there is super helpful. Of you are going with Verizon just go directly to their store. Avoid best buy at all costs.

Ive been here a couple times. I always have to wait at least 25 to see someone. Understaffed but good customer service. I recommend the verizon store on the north end of anchorage, faster service.

Because of its convenience to where I live I have gone to this location several times. That is the ONLY reason.Aside from the very personable and friendly greeter - everyone in that store was awful. No one in that store was knowledgeable and they did not seem to want me to buy anything. (Isnt that their job)Every time I went in it seemed they just wanted to have the conversation/interaction as quickly as possible and then usher me out immediately. I just hate the vibe I get from the people and store. Not a good place to shop and it will definitely be worth to drive somewhere else next time.

We needed assistance with repairs on 2 of our phones during our Alaskan vacation. We were fortunate to be helped by Lowgun. One phone needed to be backup up and then factory reset, with a few steps in between. And the other had a major battery issue. Lowgun was not only knowledgeable, but also efficient and very pleasant. He really saved the day! Being from NY I usually dread going into a Verizon store, but this was a totally different and much better experience.

Well I went there to buy a phone for the price it said on the flyer and they actually wanted double that. So needless to say I dont have a new phone

Super helpful staff, easy instore pickup and a pretty good service

They are very helpful and friendly. And they seem to train there employees to be knowledgeable

Staff is always polite and helpful, Ken is the dude though. Super nice guy and very customer orientated!

Very helpful and friendly staff. The AT&T store in the same mall just down the street should take notes from these guys.

Youll get better service by calling Verizon directly or online. The fact those incompetents are employed is proof how strong the job market really is.

Good service unless your in the middle of nowhere like Astoria, Oregon

I purchased a phone from eBay that turned out to be stolen which is an absolute nightmare because it blacklisted my SIM when I inserted it.My company has over 35000 employees with me being the only one in Alaska.This makes it really hard to reach out to our cellular support team. (Whom authorizes SIM replacements.)Lowgun was patient and helped me through this difficult task by setting me up with a phone and internet to use.Furthermore he showed me a method differentiate the different models so I could make sure to get a compatible phone in the future.Thanks for making my terrible day much better Lowgun!!

Ken did horrible. Having many years customer service personally you always let the customer finish talking even if you highly disagree or its the wrong thing. He would interrupt and rudely as well. If I could do negative stars I would on him. Been with Verizon for 8 years and have not seen such horrible customer service. I cannot wait to bring my business else where.

Great customer service. Great experience. Thanks, this is a first from a cell phone company for me.

Excellent service. Quick in and out.

It was quick and easy. Got what I needed and got out

Very nice staff! Made it easy to get my galaxy s7 and usually go there for accessories.

Fast service every time i walk in to make payment.

I would rate zero stars if possible, we switched to Verizon after finding out we were being stationed in Virginia. They seemed to offer the best service for that area, key word seemed, potential customers beware. We worked with Alba Gomez who started off extremely nice and helpful. She even offered us free cases, screen protectors and car chargers. I was hesitant at first since the only items we were even interested in were the screen protectors. After her reassuring us that they were indeed free we gave in. We were told we would have to pay $180 for activation fees on the phones, ok no biggy, everything seemed good so far. Lets fast forward a few weeks to our first bill, $1022 bucks, and surprise charges (outrageous ones at that) for the free accessories are on our bill. We expected at most $800 bucks since she also suckered us into the great back to school iPad deal. After visiting two stores and countless conversations with customer service we were given her cell number to contact her directly. Its now going on 2 months, no answers and she refuses to acknowledge our phone calls to explain why our bill was so high. Now granted we have spoken to several Verizon customer service who all told us we had to deal with the associate who initiated our service. This is the reason for trying to contact her directly. In the meantime we were forced to pay a bill nobody seems to have an explanation for in order to keep our service on. This is an ongoing situation that I refuse to give up on, its robbery at best. So beware, make sure you get a print out of every charge expected on your first bill. We received nothing no itemized print out, still cant seem to get one. This tells me someone made a huge mistake or maybe knowingly took us for all they could get. I will be leaving this s company as soon as possible.

Was nice to get what we wanted all in one visit with the employee...Lowgun. Thanks for the ease of understanding how to apply the new Wi-Fi access device along with a new phone for another family member

I have always had great experiences with seeing verizon, and theyre service is GREAT up here. I havent had a bad monent with them yet. Go Verizon

If it werent such a headache to change plans, I would.Sucks to not be appreciated by a company you give money to each month.

The service is awesome and the plans are better, and the deals are great,

Verizon is the worst service in alaska contrary to what they tell you. Its also the most expensive.I know people who work there that have told me this.Just go with AT&T

Always very friendly service with helpful and knowledgeable employees!

Customer service is terrible! We bought a jet pack here without the contract and find out that the Internet is so slow in the ELMENDORF base side. We returned it within the time limit and they told me they have to charge me a restock fee that they never disclosed when were in the process of buying it. The only thing they can say is sorry. Decided to keep it cause the restock fee is almost the same price of the device. It seems like they need to retrain there workers or fired them if they remain incompetent. Smdh

Removing someone from your account... Is WAY MORE DIFFICULT than it should be!! :)

Its better to visit the 5th Ave store

Very hard to verify that you are a costumer!! Seems to be throttling usage?? Really thinking of switching provider!!

👇 just pray your phone comes in the mail and you dont have to go to this store

FU Verizon. I only use you because your coverage, customer service blows.

Terrific customer service

I love Verizon and their services

Very nice!! Wonderful people

Great customer service and minimal wait times

Go to AT&T better reception and they are more forgiving on late payment and payment arrangement

Friendly staff. Great at upselling.

Extremely poor customer service. Employees show contempt for customers. They are completely incompetent about both the services Verizon offers and the products they sell. Avoid this place at all cost. They screwed up my phone to the point I had to do a factory reset in order to fix all the problems they caused.

Helpful staff.

Logan did a terrific job.

This store is heads and feet over the one in wasilla always what we need with our companies phones

Upgraded my phone paid the 30 dollar upgrade fee and then was charged it again on my bill and they said I didnt pay oh how nice a double charge

No my phone company and charges to much!

Very professional customer service!

I don’t think. Someone from the staff should use his dirty sweater to clean a customers phone off. This it’s just horrible thing to do.

Great service!

Bad experience. Didnt listen to customer.

The tech help me was friendly and she took care all my problem.

Very sales driven

The young lady broke everything down for me so I was sure i was getting the right deal

Paid my bill in cash, I was helped as soon as I walked in.

Over pricing for services. Even with military discount.

Customer service is poor. . I will not recommend this Verizon .

!!Good Service !! Very professional

They are just awesome

Always helpful

I like there customer service

Worst customer service in the world