Wonderful, friendly, professional and customer centric staff. My repair was done 48 hours prior to schedule…and they even steam cleaned my other necklace I was wearing. I will always return there for my jewelry and watch repairs !

When it comes to watch repairs there is none better. And if youre looking for a place to have jewelry appraised they are very very honest about what theyre looking at they dont sugar coat it they dont cheat you and theyre very very very customer friendly

I have been getting my rings sized also soldered here for years. They have always done an awesome job at both to my rings. Their prices are very reasonable and they get it back to you fast. Until this time I’ve always gotten them back same day.

These guys are great fast turn around and know there stuff !

Fast, friendly and affordable service. Ive been gone back multiple times and had amazing service from the manager. One time I came in with a possible battery issue. He put one in with the lifetime replacement sticker, refused payment, and told me to come back in a week or two when I had seen if it was a battery issue or not! (I try to treat customers the way Id want to be treated, he said.) More recently, I went into for a repeat clasp issue, and he fixed it on about 20 minutes at no charge.Now, in these days, I suppose one has to ask, is she just a pretty female? Well, Im no spring chicken at 43, and often wearing a mask. Others might ask, does the fact were both white factor in? I dont know, but on multiple visits, Ive observed African American men having warm interactions with the same man, so Im hopeful the level of service Ive experienced isnt because of how I look, but the managers general approach to service. Definitely a business to support, from what Ive experienced.

I am passing on that I have had great experiences with this company locally owned at 5th Avenue Mall. The manager Dan and staff have gone way out of their way to help us. We live in rural AK and now only go to Fast Fix for watch repairs, jewelry repairs, cleaning, etc. We know we can absolutely rely on quick, professional service. We have also had some out of the norm stuff happen with a keepsake watch and they overhauled it and made sure it was fixed and works reliably. I do not normally do reviews. But I think this profession really relies on its reputation and so I thought enough of their professionalism and excellent service that I wanted to recommend them to others. Thank you Dan and Fast-Fix!

Always friendly people working here and very fairly priced. Their life-time battery replacement is an extraordinary value.

They were amazing! I left a message last week about getting quotes for ring sizing and another for engraving, I got a call the next day and was greeted cheerfully and was able to get all the info I needed.I ended up taking my rings in this Sunday and Lindsey was super helpful and gave her honest opinions about the ring engraving. I ended up only getting my rings resized but it was reasonably priced and VERY quick.I was told between 2-5 days due to Covid, but they were both done in less than 24 hours!! Dan was the one who called and was the person at the store when I picked them up and he was very friendly and both him and Lindsey were great to work with.If I have any more rings I need fixed up Ill be sure to bring it to them!

Wonderful, quality service. I had two rings repaired and polished and they did an incredible job. The staff members were very helpful, and the price was very reasonable as well. Thank you!

Best and fastest service Ive ever had done to my jewelry. Stays right here in Anchorage amazing service

I recommend this shop totally, very satisfied with the price and quality of their service!

Great service, had cracked rings and broken pendants fixed here, always fast and good prices!

Stopped by to get some info regarding resizing, and the manager, Dan, did an awesome job taking care of us. He educated us about our jewelry and was super friendly and transparent about the entire process. Very trustworthy business run by honest people!

EXPERT TALENT WITH SUPERIOR SERVICEWe love these guys and especially Dan, who was able to assess some of our pieces and help us make solid decisions about our jewelry.They are SO QUICK and the work, especially the fine mill work, is exceptional!!!We have trusted them with irreplaceable family heirlooms and have never been disappointed.Also, they have a nice selection of jewelry, many pieces are unique, cool designs. GREAT PLACE TO BUY wonderful jewelry too!

They are great. Bought a engagement ring setting through them they set the diamond. They were focused on making it perfect. Upon receiving the ring my fiancé wanted a couple things adjusted they took care of it quickly. Highly recommend these guys.

This is the only place we found that could repair our jewelry in a rush! We needed a new clasp on a gold chain and the connection hoop on a gold mariners cross built up again, and no problems just charged a very small small tiny fee for rush and was done in an hour.!! Amazing!! Amazing workmanship! Amazing staff! Plus they custom make jewelry and they can do anything you want, they have absolutely amazingly beautiful jewelry on display great prices and when I say they have a talent to create anything I mean it. Beautiful bear print rings, gorgeous gold nugget necklaces, so much to drool over and I recommend asking about the gold fish on a hook custom piece they made for a lucky guy they have pictures of it and it is very nice perfect for a fisherman or fisherwoman but it is really unique and a perfect souvenir of our great fishing in Alaska. I highly recommend this place. I will definitely return to shop here. I have a mental wish list building already. Thank you fast fix jewelry you guys ROCK!❤️

Needed to get my soldered ring resized as I lost it briefly when it fell off. I live in an outlying village that is fly in only and was able to drop off the ring for resizing while I was in Anchorage and had the choice of getting it mailed or picked up. I ended up having a coworker pick it up when they were in Anchorage as I’d be home before it was done. It was done just 3 days after I dropped it off and when I got it back it fit perfectly and was so clean! Greatly appreciate the great service and quality while at the same time being quick and flexible with pick up/delivery depending on where you live. The 2 people that initially helped me were great, very knowledgeable and suggested going down in size even more due to cold and temperature changes. I was worried it would be too tight but it’s perfect!

Great service. He was fast and was able to fix my ring a day earlier than he quoted.

Customer service was exceptional! I was visiting in Anchorage from bush Alaska, when I realized my prawns on my wedding ring were getting very thin. I was afraid of having my diamond fall out. I needed to catch a flight back the next day and they were able to fix it in less then two hours. They also reshaped my other ring and polished all my rings for free. Was happy to be able to have my ring on when I flew home and not have to worry about having it mailed. I will definitely be a repeat customer.

Excellent customer service and quick, quality repairs. Highly recommended

Fast & friendly service. I’ve had 5 pocket watch batteries replaced there. Yes, it’s ~$20 or so per watch, but they mark the inside of the case & its “free” replacements thereafter at any of their stores for that watch for life.

Great service

Fast fix Jewelry and watch repair in Anchorage is an amazingly well run business. They are honest, provide excellent work, great customer service, and are fast. I will recommend them to everyone.

Best jewelry repair in town, period. Quick, honest and professional.

Had a watch resized. Fast, efficient, and no damage done to the bracelet or watch during the work.

Went to Zales to have my life time replacement battery replaced. The could not get the back put back on my watch. They suggested I take it to Fast-Fix Jewelry to fix it. Dan Eisman, manager took about 1 minute to reinstall the back onto my watch. Dan had the equipment and knowledge on how to get the job done. Then he would not even charge me for the because it took so little effort. Again Thanks Dan

Sunday morning in the screw is missing from my glasses. Lens fell out. They fixed it in a manner of minutes. Extremely friendly and profoundly helpful. Could not recommend them higher.

These guys are great took my watch to Fred Meyer and they couldnt figure out what was wrong with it. I brought my watch here and they had it working like new in 10 minutes and the customer service was fenominal

I had a good experience with this company. I mailed in my watch to get repaired the proses only took about ten days considering it was mailed to them,fixed, and mailed back I would say that was fast. The cost was very inexpensive only $25 to fix the watch and shipped back to me. I was pleased.

I had them change the battery in my TAG Heuer. My watch was later damaged by water, so I took it back to them and they wanted to charge me $158 dollars to replace the mechanicals. Dont take your expensive watch to this place. I had to take it to Ben Bridge to get my watch repaired. I should of filed a BBB complaint. If you have a $20 Casio they might have the competency to change the battery properly on that. Beware...

I cannot describe how frustrated I am with this business. I took a ring to get sized from a size 7 to a size 6. Simple enough right....NOT!I took my ring in on November 2nd, I was told it would be ready in 7 days. GREAT! I thought.One week later on November 9th I was in the mall picking something else up so I decided to stop in to see if it was ready. The Gentleman at the counter took my ticket and spent 7 minutes looking for my order. That by itself is kind of nerve-racking. He finally found it and came back and said. The ring material is actually platinum not silver so instead of being $45 it would be $95. So therefore the ring was not ready yet. OK money was not the problem. He then began to tell us that the stones were actually CZ not diamonds like we had paid for when we bought the ring. *Note: we did not purchase the ring from them.* Since we had paid for diamond and not CZ we told him we would just return the ring to where we got it and just order something different. He said not a problem we would be refunded the $45 we paid to have it sized. He said the ring was at their Eagle River shop and it would be back sometime during the week and they would call when they got it in.The next week no phone call....November 26 with still no phone call, we decided to call. No one answered the phone until 2pm. The gentleman who answered the phone couldnt find our ticket once again. He said he would call me back within 15 minutes.2 hours later....I get a call. He has my ring but says I dont know if its done yet.....WTF??? Are you kidding me???? I explain to him nothing was suppose to be done to it. I said I would be there after work to pick it up.We get to the store and the gentleman at the counter brings me my ring....IT HAD BEEN SIZED!!!!There are gashes all over this ring and burn marks. I told the man at the counter they werent suppose to size it. And he smugly replies it says on your ticket that it needs to be sized. I went over again what was suppose to happen again with him. He replies, Oh, well they were probably already working on it when you came in to ask for it back. we tell him we didnt want it sized because we were told there were CZ stones not diamonds. He said oh, they are absolutely real diamonds WHICH IS IT????When I got home with the ring that night I realized a diamond or CZ whichever, was missing. I have been trying to call them ever since but no one answers and their voice mail is full.This is a piss poor excuse for a business. Now I am stuck with a ring that has a stone missing, with gashes and burn marks, that might be real or it might be fake. These folks are not jewelers!

These guys are shocking. I gave in a very easy job of going down 1/4 size for a ring and you wonder how they can mess it up but they did. The customer service staff was incredibly clueless and frustrating to deal with. I had shown intent of needing my item by a certain date and they promised it by then. Not only did I NOT get a call as promised after completion of my item, but I had to go in to sort matters out. Phone conversations were just a waste of time. The customer service staff was unable to find my ring and told me it was not ready. I was given the number of the jeweller to contact to discuss but it was the wrong number. I was given the same wrong number five times. Having needed to escalate the matter in store and simply collect my item back, I was told that they could not find it. The customer service staff scrambled to look in every draw and corner of the store for 45mins, calling every staff member. When they finally found the ring, left on the jewellers workbench covered in dirt and unlabelled, they returned it back to me - with one of the stones were missing. How can one not check their work?Shocking. DO NOT GO HERE.

Do not have a battery replaced here. They charge $20 for a battery that would cost you 4-5 from a regular. Not worth the employees terrible attitude either.

I called to see if they could engrave glass and the gentleman politely told me they did not and gave me information on where to go. Customer service seems great to me.

Wonderful experience. A+++

Have used them many times. Great fast great experience worth the money

Great place an knowledgeable people.

Needed a link add to my watch. In & out in less than 5 minutes. Very friendly.

It helped

Great customer service