Would given 5 stars accept for the ridiculous wait time

Nicholas Snow was one of the best reps we have had! He was very knowledgeable about his products and extremely patient when we weren’t quite sure about switching companies and what wireless products we had. He broke down every bit of our bill and what to expect for the first billing cycle. AT&T has definitely improved since we had them years ago.

Very nice people that will help you out with your phone and other things to

Walked in the door. Was greeted by salesman who took me to the back. I told him my problem. He checked the problem and phone. Went to the back installed a new SIM card and I left. It was a great experience as always. I’ve been with AT&T for a long time and will continue. On a trip to PR a few years ago my kids and grandkids were on vacation. As they drove around the entire island. Only those with AT&T had service. My son and kids with Verizon had no service in PR.

Quentin has great 👍🏾 customer service and is always striving to do his best to help me and my husband!!

Went to find out about my cricket account. To also complain about treatment from a customer service person at cricket in Anderson, Daniel who was extremely rude and didnt care about anyone but his own personal problems. They were very friendly. They told me what to do and who to contact. Thank you very much.

I was assisted by Mr.Farris with an Apple SE watch promotion and he went above and beyond to make sure I got exactly what I needed with the best deal possible. He provided excellent service and I would highly recommend to talk to him for your device and cellular needs!!!

Arbor. Called att customer service telling them I wanted some malware. The guy I talked to on the phone told me I could go to their website or I would have to drive to an att store. We are 70 so my wife and I drove 35 minutes to a store. Once there an oversized 20 something and he told me they dont recommend putting malware on the phone.Att customer service socks. Stay away from att.

The guy who helped me yesterday before meeting my hubby for lunch with his new phone was awesome! He went over every single option and price with me along with getting me a new Apple Watch! Wayyyy better experience this time then the last when I got my phone originally a few months back! I will always go when he’s working!

Very knowledgeable staff and they are friendly as well. They paid attention to our needs for the service

Always have the best experience with AT&T and this store holds that true. The manager Justin was awesome checking on us while we were doing a transaction with one of his reps. I highly recommend this store and will return in the future for upgrades and anymore accessories I need

Nicholas is an employee that was working yesterday when I went into the store. He was helping an older man that had a business account. Nicholas stared that due to the nature of his account the man needed to call AT&T and speak with a specific department. The older man asked for help in making the call and Nicholas continued to state that he cant impersonate the older man so he cant do it. The man said Ill talk to them but I need help. Nicholas continued to refuse help to the older man. The man started to become frustrated. I interjected to help de-esclate the situation and explain to Nicholas that the man was saying that he feels overwhelmed and wants help navigating the system. Nicholas looked at me and rudely stated that he knew what the man needed and then told me that I could call AT&T for him if I wanted to. I stated that it seemed the situation was escalating for no reason. I went back to my table and another man came to help the older man and was very nice.

Always have a great experience here. Everyone is personable and feel like family once weve left. Wont have any other phone provider and will always go to this store if possible.

Nice store, gets a bit busy but service seems to be good. Would have rated hire but salesman knowingly let me purchase assesories that wouldnt work for our new phons instead of saying so or pointing us to the correct ones if any.

Very professional and Courteous people at this store.They care about the customer and go above and beyond. I recommend the Anderson store highly! ( I’m from New Castle).

AT&T doesnt make things right. Its not about the stores. So I will be canceling my phone account soon.

The dude who swapped our phones over to AT&T from Verizon last nigh kept communication with us on what needed to be done what he was doing and how & has the most pleasant customer service manners,he gave us the best experience Ive ever had switching services...he was very social and I highly recommend this location.

Although the accessories are overpriced, the staff is friendly and knowledgeable. Elise was very patient and helpful with us as we made our phone upgrades and new plan decisions. Our appointment was long, but constructive. We got everything accomplished in one visit - thanks again!

Workers were very friendly and very helpful. Workers did not pressure me into something I didnt want. Everything was done in a timely fashion.

They can help you buy a limited amount of new AA&T products. There is no repair service here.The help is sort of friendly.

I used the kiosk and was in and out relatively fast

Dont go to the one in Anderson Indiana. They Will lie just to make a profit

I was met at the door promptly my issue was resolved right away and the gentleman was very professional and very helpful

Nolan was a great help with a lot of knowledge. He was well mannered and assisted us in a timely fashion.

They avoid doing any work to help a customer also ignore phone calls for sales, i would not recommend this store.

The guy that helped us was amazing over all didn’t pressure us into to anything and gave us the best deal he could . He answered all of our questions and was happy to help us with what we wanted and he took his time and didn’t rush us .

Jeramie is awesome. Thanks for the help.

Very good people. Just not enough people. Waited 30 min. to be waited on.

Great service in great time.

Chris was extremely knowledgeable, professional, and worked hard to get me the best deal possible. He was able to upgrade my phone and add a tablet while keeping my monthly bill exactly the same. He also followed all CDC safety guidelines, which I truly appreciated.

Even with the store being full and a limited number of employees, i was still greeted with a smile and provided a face mask 😷. After waiting a few minutes I was helped and given all the information needed. Its one of my favorite AT&T stores.

Very knowledgeable and dont push products your not needing.

Helpful in all ways, very much appreciated and experienced

Completely felt like we were not treated with respect or listened to we were sold something that wasnt even compatible with our phone so I had to come back in and return it the guy had no personality I would have had more have a conversation with a robot it felt like the service so far seems to be okay but they are extremely pricey and it doesnt matter if you have every single feature they offer you dont get no deals and good luck on those gift cards were still waiting on ours and its been 6 months

The customer service here is amazing! The people that work there are so nice and helpful!

Very nice people but always busy. I would suggest making an appointment online if you have to go

Very Rude to my son, I sent him in there to get his phone upgraded after talking to customer service and getting it approved, they told him it couldnt be done, wouldnt even look at our account to see the notes or call customer service, kept telling him he had to pay to have his current phone fixed, so they are not nice whoever is working there at this time today! I let customer service know that they do NOT represent AT&T well at all! Customer service helped and shipped him the upgrade! It is called a shared upgrade! They get a zero rating

Wish they had negative stars. We have been going in this store for 6 years and it continually has bad service. The employees must hate their jobs by the way they treat their customers.

I just love this store!! Everytime I go there they are so helpful.. Sweet.. Understanding..

Thanks Jeramie and Nicholas for help with our set up at the beginning of this week! Thanks Quentin for setting up my iPhone 12!

As a disabled veteran on a fixed income, the management and associates at this store have always understood that Without exceptional customer service you can never sell an exceptional product(s). I’ve got multiple products- some have worked for me and others haven’t but, the team behind the store has kept me brand loyal

Well Ill be honest with you I went in to Spectrum to spend 60 or $80 and I spent 800 so you tell me how my visit was all in all it was a great visit great people good people you have working for you

The staff is always super friendly, knowledgeable and very helpful. They have always been able to help me with any issue I have had. My only negative thought is wait time can be slow but that doesnt deserve a bad rating, it is a busy place and sometimes being short staffed just happen. People should be more understanding of this. I may explore a scheduled appointment next time to see if that helps. Overall rating is A+. To the staff, keep up the good work.

Great customer service!

Great phone service

Logan,Tabby, and Drew did a great job helping us today !

I went in to buy a new phone. The representative that waited on me was named Daniel. He was very professional, efficient, and patient with my questions.

Very knowledgeable trained employees!I love my first net service and my other at&t accounts I have all the way down to my u-verse cable, I will always use this store!

Very friendly and helpful staff. Usually pretty busy however wait periods dont last long. The short wait gives you a little time to browse and take a peek at different makes, models and products.

I had a little trouble Butter Overalls resultierte was okay

There is almost no wait. The people are always helpful no matter how silly my problem is. They do not try to up-sell a different phone. I just needed to remove spam and excess repeated messages. I still get the spam tho want to stop it. C

Have gone twice this past week, waited a half an hour. Was never acknowledged. So we left. I understand when theyre busy, but no one attempted to say hi or even look up. I couldnt even check in with anyone

They cant really help with much except sales. I feel like if I have a issue with my phone I should be able to go there and walk out with a perfectly working device. Not have to drive 2.5 hours to another location that isnt even an AT&T store. Pretty frustrating

Made an appt just to show up and wait 45 min. with all the other walk ins. Thought customer service was okay, but given wrong information. Still not sure what to do about my problem, but call corporate support.

They didnt have what I wanted in store.. not the phone I wanted nor the case for it in stock. Unprofessional customer service. They dont answer the phone for incoming customer calls.. Ive not even had my service for 48 hours. Its been the worst experience Ive ever had in trying to do business with a company. They dont even care if it makes them look bad. They know if you leave some other unfortunate soul will come along in place of you.

Logan is a wonderful person to work with. He made sure everything went smoothly for our transition to ATT from a differnt Carrier. Thank You!

Its a AT&T store. Unless youre looking to buy or upgrade its no fun.Just paying Bills? Well you cant get any help unless your buying or upgrading.

I highly recommend At&t I placed a order online for 2 galaxy 9 notes and there was some mistakes made by the online person. At&t on scatterfield in Anderson Indiana went above and beyond my wildest expectations to fix my issue. Awesome people!! Thanks again guys!!

Do not ever use AT&T service it is a rip-off. We have a plan where we get unlimited data with uverse. First off, uverse is terrible along with the internet. Half the time our wifi doesnt even work and the uverse is messed up. We have had 3 new rounters and 2 new uverse boxes and still having problems to this day. The data is extremely slow and we dont even get service in our house half the time. Complete waste of money, there are so many better options out there, I do not reccomened AT&Ts services

Sometimes theres a wait but theyre very informative and help with everything they can. The staff are friendly and courteous. They need better parking though.

Ive been an AT&T customer for almost 20 years. I bought a galaxy S7 Active two years ago. Its been nothing but problems. Two phones in a row developed the dreaded Pink Lines. Both ate micro SD cards once a month. AT&Ts stance on this has steadfastly been Sorry about ya. Good luck. Went in to our local AT&T store tonight thinking no human being in their right mind could look me in the eye and say this is right... Wrong! As someone looking for redress I was looked upon as hardly worth spending time on. I wasnt ready to buy and buy easy so I was treated like a leper. Terrible customer service ethos. My wife wanted to stay with AT&T until she got to see this debacle. Such poor customer service that two diehard AT&T customers have been driven away. Go with anything, even tin cans on a string, and be better off than with AT&T.

You can buy a new phone there and pay your bill there. I have exchanged a broken cell phone with them before. They give you a mailing label and you have to mail the return yourself. If youre in the market for a new phone, their salespersons are very knowledgeable and trained well. They will fix you right up. That seems to be their primary purpose.

Yes I love I love my phone I got from them Anytime I go out there with With a problem they are right there and fix it Ive given 5 stars Theyre a good company They also have great people were confirm.

Horrible experience! I absolutely hate coming to this store I would almost rather do anything else! Theres always alot of customers but never enough employees. Literally 10 to 2 ratio, the other employees just sit in the back & watch on the cameras. Everytime you go prepare to be there a few hours even if its just to pay your phone bill! Ive had them for 2 years & have never been able to use the kiosk or update my account! I absolutely hate this store but I will admit I love the service. Most of the employees are rude & lazy & play with each other all day. Worst store ever!!!!! My recommedation... go to the one in carmel.

Easy way to pay the Uverse bill at the Kiosk.

Clean store. Prices are high they always have a hidden prices. You have to wait in line sometimes

Theres usually a wait time. But the staff is great. They do a great job!

Went there to upgrade to an iPhone 8 on 3/30/18 while they had the buy one get one free deal. The employee, Ande S, told us that if we came back to open a new line within 2 weeks we could take advantage of this deal even if the promo ended. I returned on 4/6, exactly one week later, and was told they could not give me the deal since it ended. I would have opened the line and gotten the free phone the first time if their employee had not lied to our faces and ultimately cost us $800. Neither the store manager or AT&T customer support would do anything about it.

Some of the workers are not that knowledgeable. I was able to figure something out that was going on with my phone when they couldnt.

I just switched over to att and the people at this store were very nice and welcoming . I can see why my fiance has stayed with them.

Staff were friendly and helpful. I got done what I needed done and I would definitely go back.

I got a new phone and was having issues with it. They had me fixed and out the door in under 10 minutes

Logan and Elise helped with our Wireless home phone when the actual AT&T phone company had no clue what to do. Thanks Logan & Elise

Visited 9/14/18 Friday, went in around 6:20pm. An waited an hour an a half, got no satisfaction on my problem with my phone. A Motorola Moto2. Dont bother calling customer service as they will screw with you. The AT@T store I went to is located in Anderson In, at 4711 South Scatterfield Road. Dont recommend it to anyone. In order to post I have to give them a star or stars, I really wouldnt give them any, but sin e I have to Ill give them one ( dont deserve that ).

They are very helpful

Almost always nice, very helpful staff that’s reason I’ve been with AT&T since 2008, they have best Customer Service.

Helpful guy in store & he has done his best to help,but he gets the run around just like I have!!

Taylor very professional. Took great pains in making sure our experience was fast and painless. Thank you Taylor.

Long wait need to hire more people to help other than that good place when not to busy

They had what I needed. This particular trip was very quick! From past experience, however, that is not the case.

Logan,drew,and tabby are the best!!! ❤️❤️❤️

Needed a new phone, got only what I needed. I was invited to come back with any other questions, and i felt i could any time. I didnt get sold, i made a purchase. Big difference.

We were there over 1 hr because they only had 3 people working. & that was before my wifes phn was worked on. Thats really not exceptable in our eyes.

These guys were wonderful!! helped in every way!! Jeramie was a pleasure to work with. thank you !!

Tabby was very helpful and did her job quite well.

The only thing I didnt like was the wait time. The employees were wonderful

They can always fix my issues

They wouldnt even help me & said it was 1 1/2 hr wait. My issue is still unresolved after calling AT&T . Time to switch carriers.

I love there service u verse is the best fiber optic cable updated programming better than xfinity i was going to go with them they were gonna charge me 80 .00 dollars to install then when the tech got there he said I had no coax cable lines so to run New coax cable he would have to charge me 120.00 dollars I said no wY plus thats outdated system compared to AT&T service Im a AT&T customer for life

Worst company Ive ever dealt with!!!! They lied to me over chat several times about when my internet service would be changed to my new address, I had to wait over a week after I moved to get my internet. Not only that, but the first person I talked to for technical support (when I believed my service had been changed to new address) thought it was an issue with my modem, so they sent a tech (to the wrong address, TWICE) to replace my modem, which never got replaced and now just yesterday, over TWO MONTHS LATER, they felt the need to bill me $170.50 for not returning the modem they never brought me! I do have to give respect to the employee at the store who had to deal with my level of crazy after the second time of the tech showing up at the wrong address. He did sit on the phone with his superiors trying to get my internet turned on for me for about an hour, and when he wasnt able to get it turned on that day, I may have turned up a notch and Im sure he was relieved when I left. My apologies, but that employee is working for a terrible company!

Staff is super friendly, and helpful. Most are very knowledgeable, and able to solve most issues right there with you.

Major disappointment. Overpriced. No loyalty to customers of 14 + years. Dropped cell & uverse

Drove all the way there for them to tell me their system was down and they couldnt do anything for me. Get to drive back later...👍Oh and I want to add... A phone company that never answers the phone!!! At least at the Anderson store.

Michelle is great

Best place to go to pay cell phone and house phone and internet.

Had to cancel two phones because of a death in family. Very polite and courteous people.

Great teamwork I had the best customer service shaenda worked her butt off.... had issue with Knox software

Very helpful I would recommend them to everyone

Not happy with the service today it seems the only time they are eager to help is when you are buying!

Amazing customer service love visiting this location.