Decent place, take care not to be dragged into buying unnecessary plans or items.

Excellent customer service from Darlyn, Karen, and the cool men as well! With T-Mobile recently devouring Sprint, a buddy of mine had issues with his cell. Thankfully the resolution was simple, and easily explained at this neat corner T-Mobile store. *Highly-Recommended for cell phone sales & service in Annandale and environs!* [Español, Portuguese, English]

Reps dont know what they are talking about and have given incorrect information multiple times costing me hundreds of dollars. This store needs far better training.

I was really happy with Dylan and his service. He is very professional i will be back !

Helpful, knowledgeable, and great customer service!!

Bad service, i went to get a new phone with my baby and nobody attended us. I was waiting for 20 min with ny son.

The associates are very welcoming and are knowledgeable to provide you with the best solution to your problem

Awesome staff and clean store. Took time to answer all my questions

Awesome!Lisandro was helpful and a great person to talk with. He helped me to transfer my number to T mobile. I highly recommend this store for any assistance needed.

First time going to this location and my experience was FANTASTIC!!!! Karen made sure my questions were answered and explained everything in great detail when purchasing the iPhone 11 Max Pro. Shes very patient and professional, shes the best!!!!

Lisandro was awesome!!!! He was on time and professional and help me with my phone issue. I highly recommend him.Thank you Lisandro

Karen is a wonderful young lady who assisted me and solved every problem I had with my phone. She was very knowledgeable, very efficient.I recommend her highly, and this is the only place where I will go for a phone or assistance relating to a phone. T Mobile is smart to hire such great people as Karen

Lisandro was super helpful. He was extremely personable and I was out of the store in less than 15 mins. Will definitely be visiting him again in the future.

They had no idea what this means! Even the woman who wears the manager name tag told me just go to the Samsung Galaxy Demo phone desk and do it myself (dont bother her); if not, I should to the companys store because this store is just a Franchise store?

Ms. Karen was a very nice sales person. Very polite and helpful answered all my questions and doubts. I will definitely tell anyone that she’s the best at what she does. 😊. Anyone that needs assistance or have questions visit her at T Mobile in Annandale.

My son appeared to have a bad SIM card, turn out he had killed his phone. We received great personal service from Darlyn. Ended up getting him a new iPhone SE and decided to upgrade my 6plus to an XS Max.

Great customer service from the moment you walk in the door till you have exited. The atmosphere in the store brought pure excitement to me as I walked in. I came in to buy a phone and received more. They informed me of greater deals and information on products to come and their features. There were many customers in the store but they helped everyone accordingly. Everyone in the store was very kind especially Francis, Karen, Hector and Jessica. Ive been with T-Mobile ever since.

This location provided superior customer service and provided a pleasant experience. I was undecided about devices and employee Jessica and Francis were very knowledgeable and steered me in the right direction. A very pleasant experience indeed. Neat, professional staff and highly recommended.

I transferred my line from AT&T. I was helped by a very nolagable, humble and and caring employee Danny Alvarado. He Answered all my questions and calmed all my worries about switichg to a new carrier.

I was given thorough service at this location, Cristina Q was great, she was very attention to my needs and made sure that I was satisfied with my purchase. She helped answer all my questions and made sure that all my needs were met.

The customer service was beyond amazing. Jessica was dedicated and extremely patient. She stood with us for straight 90 minutes and explained everything so well. Great experience. Recommended.

T-Mobile, store located on Colombia Pike in Annandale is amazing to get things done in relation to cellular service. No automated guidance, no press 1 or 2 or voice saying, sorry you have the wrong number but one interacts with real people who are eager to facilitate customers. Right from the moment I entered the store, I was welcomed with a warm greeting and a smile by Darlyn. From Customer Service, to Technical Support, to Billing, to Supervisors, and Management, a Big Thank you!A big shout out to the team of Darlyn Perez, Karen Linares and Francis Sillah. All of them were mindful of the COVID – 19 precautions, wearing masks and not allowing any customers inside the store who werent following the guidance for protection of everyone. Darlyn facilitated my visit handling an issue surrounding cancelation of insurance, upgrading phone and reviewing my billing. Francis supported her as and when required and upon Darlyn leaving after her completion of her shift, Karen took over and it was a seamless transition.If you want to physically go to a T-Mobile store in Annandale then this is where you want to visit. They have an updated collection of inventory and most importantly the staff had product knowledge and I know this because they listen to customers and respond appropriately, politely, will walk the extra mile to get a job done, which greatly exceeded my expectations. All my questions were patiently heard, and responses provided to my satisfaction.My experience the last ten years from both a personal and business account perspective visiting T-Mobile stores set a new high, which has been most incredible, uplifting, and desirable customer experience. The top notch Customer Service and Technical Support provided by Darlyn, Karen and Francis is immensely appreciated and deserves recognition.In my humble option, the core values, which resonates in all three of them is to provide customer service which was reflective in their behavior, approach, and by paying attention to detail and ensuring customer has complete information, which would facilitate him/her to make the right decision. I experienced it along with other customers who visited the store during my visit. To all the consumers out there – if you like to interact with people and not automated voices then please visit T-Mobile store in Annandale especially if you intend to purchase or upgrade a new phone in order to have an incredible customer service experience of interacting with incredible professionals!These three found my jokes funny and laughed...I couldnt ask for more...it is through this platform, I wish to extend my deep gratitude to the Trio – Team, Darlyn, Karen and Francis! Thank you very much! Stay blessed and safe as the we fight Corona!

Great customer assistance and made my transition from my previous cell company very easy! Loved that Daniel guy too, great energy! Awesome experience

Don’t buy anything from this store, I did order an iPad pro for a new job, and had to have this ipad for the new position or i lose it, they confirmed the shipping and everything, still didn’t see anything no ipad no one answer my phone and the girl Keren never reply to my emails, very poor quality, i had to pay extra money to buy a used one from private party. She did missed up everything. I don’t recommend this place.

Great staff and not pushy. Parking always available and Karen gave us a good service.

I was working with Francis for getting the digital phone number, he was so knowledgeable and passionate ok his work. He took little time to move the phone to digital but he was given best service...

I managed to absolutely destroy my iPhone XS max in mid-March. Right before everything with COVID-19 started coming to a head. I ran to my local T-Mobile store at 8pm and worked with Karen to make appointments at Apple the next day and deal with the problem.The next day, Apple closed. I showed BACK up at T-Mobile and Darlyn was there. Im a Realtor and my phone is my lifeline. I use it CONSTANTLY. I run my business from it and all I had was a fancy brick. Darlyn spent several HOURS working with me to try to get my phone working, trying to find a place to service it (Apple was closed, best buy was stopping all appointments, nothing was happening). We then worked to get me a new phone and make sure I could keep the insurance in place to take of the old phone. I went home THAT day with a working iPhone 11 to run my business. I would have been dead in the water if Darlyn and T-Mobile hadnt continued to provide stellar service even during the pandemic. I handled the return of the previous phone over the phone and all is sorted. THANK YOU!

THE BEST T-MOBILE STORE EVER!, Well I had a some problem getting under my sisters account, and somehow They couldnt see my name on it. But They kept working with me until the problem solved! Nice staffs Karen and Jessica! they gave me truly the best service!

This store is amazing! Great costumer service! Karen and Jessica took care of us really well! Amazing deal!

Thank you so much for the help!! This was by far the best T Mobile store we’ve been to in a while! My fiancé and I Had a great experience and she is really happy with her new phone! Thanks to Min Su for the help! Jessica was awesome and helped us along the way too! You guys are awesome!!

Johanna has been extremely awesome with customer services.Shes truly an expedient and a fast sales lady.Please consider her in any available positions in due and will regret it.Awesome sales associate !!!!

All staff were amazing. Shout out to Jessica, Hector, Francis & Denise you all exceeded my expectations and did phenomenal work. Thank you so much for your help! #tmobileforever

I went in to get my new phone and FRANCIS was an absolute help! This location was very knowledgeable, friendly, and incredibly helpful! Thank you so much for the great service! I will be back if I am ever in a pickle :)

My boyfriend and I are VERY tight on money but, both needed a new line and new phone ASAP since today was our only day off. We had no idea it could be this easy and stress-free. We came into the store and an hour later walked out with two brand new iPhones, two brand new lines to T-Mobile, and left over money!!! KEVIN WAS GREAT. All the other staff was also welcoming and helpful. But, Kevin deserves some recognition.. It was like working with someone I’ve known for years. Thanks again Kevin!! :)

Hey everyone I just wanted everyone to know this place had me feeling at HOME the minute I walked trough the door. From greeting to goodbye I had the most pleasant experience there and I will come back just for a quick laugh.Great staff and great atmosphere, I definitely recommend this place !!

I Come Here Once In A While . The Store Is Always Very Clean & The Customer Service Is Never Upsetting . The Workers Are Always Attentive & Professional . I Was Recently Helped Buy A Young Man Who I Believe Goes By The Name Daniel The Assistant Manager . He Was Very Helpful, Professional & Friendly . If Your Looking For Great Customer Service This Is Your Place .

Great location, dont pay attention to other bad reviews. Since the moment I walked in I was greeted by two very friendly ladies and a guy. Max who was really knowledgeable about the products assisted me and was super helpful at setting up my new iPhone 7 +.Will only go to them for future transactions.

She was very helpful and a great person To talk to, and knows how to explain things very well I appreciated her help.

Francis was who helped me out, super friendly and awesome. Everything went smoothly and Ill be getting my new iPhone 11 soon thanks

Great Service! I walked in after losing my phone after a night out :) and I was set up right away. The effort was seamless and I appreciate it. Thank you!

My account was suspended even though I had paid and had a receipt. Walked into this store and the guy just called customer service and handed me the phone. He was no help at all and clearly did not care. I was able to sort it out at the store in Tysons Corner.

Karen was a really nice,funny,and polite sales person that helped answer my questions.

Karen is so helpful!

Everyone in this store was helpful. They answered all the questions I had. I recommend this store to anyone.

Karen Linares at Store 4770 helped avert a disaster today. There are few people who could do what she did today.The process of consolidating 3 different phone plans to a family plan has been a bit of a nightmare, but Karen Linares efficiently sorted through the complication today and fixed the service and the accounting in about 20 minutes.Instead of setting up under my existing account under a family plan, per the agreement I signed, the accounts had been erroneously set up as pre-paid accounts with my sons phone as the primary number. So I was not getting notifications that there was any problems.Today, while working with a student after school, my wife called to inform me neither she nor my son had phone service. I rushed over to my T-Mobile store to resolve the problem.Thanks to Karen, problem solved.

Great service. Informed staff with aplus communication skills. Super easy transfer of carrier.

We just meat Karen she was very nice and I was appreciate her she help as a lot good customer service thank you

Great service

This t mobile store is by far the best t mobile store in the area. Staff is friendly and knowledgeable.

Karen has been really helpful. & shes amazing at her job. Shes a very good sales person.

The assistant manager was Very polite & and helpful as well as understanding to the issues pertaining to my phone device. I will definitely recommend this store location to future tmobile customers for any assistance needed.

Helped us and explained everything he was presenting us. He also answered all of our questions perfectly.

This Was My First Time Visiting This Store And The Staff And Assistant Manager Were Really Helpful And Super Nice As Well. I Recommend People To Visit This Store ASAP.

Great service by Jessica she was so helpful and kind Is so much knowledge and patience I am so so happy . Thank you Jessica you are the best.

Karen is the best person who cares clients. She is very kind, knowledgeable and detailed oriented. I want to hire her!

New, clean, excellent service, I will come here for any need in the future.

I was standing in line and have 3 people ahead of me and sales person left to get his food. Then he is outside talking to his friend or girl friend i was standing in line for 20 mins looking the walls. Great customer service.

This review is specifically for Karen, the sales associate who assisted me in buying a new Samsung Galaxy S8. Karen provided outstanding service. She was extremely knowledgeable, efficient, and courteous. I visited the store on a Saturday evening when it was very busy, but Karen did not rush me or lose her patience with my many questions. She guided me in making decisions regarding changes to my plan, and ensured that I selected the plan that was best for me. She did not try to upsell me on anything, but instead suggested a sturdy case for my phone that was also discounted for a very good price. Karen provides excellent customer service. I highly recommend that anyone visiting this store speak to Karen--she will help you make the best selections for plans, phones, and peripherals. (She is also fully bilingual in English and Spanish.) T-Mobile should be proud to have her as a sales associate.

I like this store, all the people are realy nice

Awesome customer service! Associates are very caring. They let me know that the would help ASAP.

Excellent service provided by Francis, was very patient and caring especially because we were new to the country!

Great customer service I got the 55+ plan with the J3 for only $50 today.

Been coming here for months, love this place. Jhoanna was very willing to work with me as I was dealing with some T-Mobile issues with my bill, she stayed on the phone for over 20 minutes just to help me solve the issue. You can even call ahead and make an appointment. Rockstar service here.

This is by far the greatest t-mobile I have visited. It has good customer service, unlike other t-mobiles.

Everyone is so helpful. I come every week and they take their time to help me with all my needs. Ask for Karen,Francis or lisardo

Very helpful assistance in buying a phone. Will definitely come back in purchasing new phones and opening new lines in the future.

Great service. Everyone is nice. Thank you.

Went into store was Greated by Karen, wanted my home phone attached to my cell phone, which is called Digits, she was very Polite and willing to help me, she was also very understanding on my situation, would Highly recommend her on her knowledge, because I hadnt a clue if this could be done, explained everything in detail to me and was Very Pleased with her, AWESOME WORKTHANKS FROM ALEX 👍👍👍👍

Karen was so helpful, and very charming. Really made the experience great!

Thank you for the excellent customer service Jessica .

This visit was so so much better - friendly and answered every question and more

I needed a new phone since the hardware on mine went bad. Karen was awesome, knowledgeable & kind ! I was out in less than 25 min.

Kevin was the best he explained everything to me and helped me whit my account

Everyone is soo friendly, professional and knowledgeable at this location compared to others I’ve been.

Great staff had help from a young man named Daniel had a great experience with him

Great customer service, Max help us out set up our tablet.

My experience at this loctation was great. Great Customer service.

Friendly helpfull staff at this location. Very professional with a clean store, and working demo models. Had to unfortunatly leave them for AT&T due to poor out of state coverage and high prices, but never once had a problem with local store support or service coverage. Helpful and friendly even during the exit process.

I came in with the intentions of upgrading my phone due to damage on my phone. Thanks to having insured my phone and paid offy balance i was able to do so with no problem. Granted everyone has their issues with their phone but the customer service provided is EXACTLY why ive been with tmobile for the past 4 years. They are amazing, fast and literally the definition of customer satisfaction. The only tmobile store i ever come to is this location ❤.

Good advice, excellent service

Danny helped me through witt great service

If I could give it no stars I would so do that. This store is full of lies. I walked in to open a plan back at the time there was a promotion of 2 lines for $100 and of course with protection and all the other stuff $100 and some extra change. One Spanish sale associate told me that the case and screen protectors were going to be free with the plan and all I had to pay was taxes well it ended up being lies. I went to 2 different stores and they both told me that with that plan the accessories are not included and if I didn’t want to get the accessories I didn’t have too. Anyways the sales associate who opened the plan for me said I had to get them either way if I wanted that plan end of story is now I pay about $200 because of her. WORST T-MOBILE TO GO TO!!!! Like someone said in the comments before check your papers before leaving the store. They are so DISHONEST! Giving a heads up for those who want to go to the store because you guys wouldn’t want the same to happen to you like it happened to me!

Karen and Jessica explained everything well and have great customer service!!

If you want Top Customer Service see Alex...Wow...I just love my experience getting everything that I needed at this time...Keep up Alex...Seriously, you Rock...Congratulations🎉🎉🎉🎑🎉🎈🎈🎈🎈

Very very dishonest employees, please please read all the paper work before leaving the store, they are very slick and dishonest. Salesrep told me S8 plus comes with screen protector and case, for $33 a month. I asked her couple time to make sure the monthly installments will not increase and she it will not but when she printed the paper it was all lie so please makes sure you check and read everything before you walk out of the shore because they are bunch of crooks, also l they talk to each other in Spanish thinking customers are dumb its part of there scam

The staff is amazing! Couldn’t have had a better experience!!

I came to the store to get a charger for my broken phone and the rep named Francis convinced me into changing my phone. Excellent service all over.

Excelente service. Great people. On top of everything. 👍🏼

Great help from Aner! Thanks

Best customer service ever! Thank You so much!

Great Staff ! Definitely recommend everyone to this store

Great customer service! Highly recommend

4.6 stars of fake reviews, they wouldnt honor the store return policy, had to go a corporate location where the assistant manager informed that they shouldve and theyve had similar complaints from that same location as well too.

Great service. Helpful people. Number 1.

Excellent customer service given to me by Paul and Jhoana. Will recommend to friends.

Today i went in to the annandale store and the rep i believe her name was karla she was nice and outgoing i have never been into a t-mobile store until today and i had an amazing experience i will definitely be coming back to her again

Great customer serice they had Spanish speakers

Great staff with customer service.

Nice people and clean. thank you. at least i dont have to wait too much.

The customer service was very good