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Criswell Collision Center
181 Defense Hwy, Annapolis, MD 21401, United States
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Criswell Collision Center
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Jo
Review №1

Always excellent service at Criswell.One of the best Audi certified centers in the area.Kurt did an awesome job of communicating and following up with me in regards to my repairs (even better than my own insurance!).Quick turnaround time. I highly recommend them!

aa
Review №2

Excellent experience working with Dominick at Criswell Collision Center on a recent repair to my Audi Q7.It was very easy to get an estimate and have work coordinated through my insurance. Dominick communicated well from the start over the phone and email. I really appreciated him providing accurate timelines for how long the repair would take and finishing on time.Repairs to front wheel well, fender, and bumper look perfect.If you need to repair an Audi (or any other type of vehicle) Id highly recommend contacting Dominick and hiring Criswell Collision Center to do the repairs.

Ka
Review №3

Outstanding customer service from start to finish! Initial phone contact with Tanya, in which she answered all question asked with knowledgable responses, was amazing.Dominick Holland, the service estimator, provided daily updates with regard to the status of my vehicles repair (considering the part delays due to the widespread operational shortages). As a new employee, Dominick stepped up to the plate and went above and beyond to expectations, to make sure I was satisfied with the work performed. When my vehicle was scheduled for pick-up, Dominick was scheduled to be out however, he briefed Chris Rouse (also a new employee) about the details regarding my vehicle. Everyone provided professional, courteous, knowledgable service. Would recommend the establishment to anyone who is looking for a reputable collision center. Thank you guys; yall rock!

Da
Review №4

Very professional! Top flight aluminum repair facility. Takes care of the whole Tesla parts ordering process (if you have a Tesla, you know how valuable that is). Car came out fantastic! My favorite part was the regular photo updates, and the phone call updates from Kurt. Outstanding advisor. No BS, and on point 100% honest. Could not ask for more.

An
Review №5

Professional and courteous service in replacing a damaged bumper and structure that supported it on a Subaru. Fulfilled their time commitment by fixing my car in 4 days, just as they said. They even took care of alerting the rental car company to come and pick up the rental car. Kurt, Tanya and team made this so easy. Thank you!

Ja
Review №6

Criswell Collision for the win!! Specifically, Mr. Dominick Holland exudes client care and amazing customer service. I had to take my BMW in for a passenger side mirror replacement and the work was done quickly, professionally and at a fair price. Im a client for LIFE!

Bi
Review №7

Kurt At Criswell has been wonderful to work with, took great care of our vehicle. He was extremely patient in working with the insurance claim and payment of the repair!!!

Ca
Review №8

The team at Criswell, led by Kurt Thompson, were excellent. The repair/paint and follow-up were accomplished with an obvious high level of personal pride and professionalism. Definitely the gold standard in automotive collision repair and service. Thank you Criswell Collision Team--great job!

Su
Review №9

Criswell Collision should be your go to place for auto repairs. Chris Rou gave the Ultimate Customer Service Experience! He was very knowledgeable and kept me informed throughout my entire process. Service this good deserves thanks, praise, and recognition. Kudos to Chris for Excellence !! 👏👍

Rh
Review №10

Criswell Collision Center has always done first rate work on my cars. Recently, they worked on my brand new CX -5 Mazda that I scratched. It was an out of pocket repair. IT impressed me that they worked on that just like they have the big car repairs I have had done there. Timely, workmanlike, fair price, and flawless, simply flawless. Thanks Dominic Holland for your reasonable estimate, and to the lady at the front counter, I dont know your name, but I appreciate your professionalism! ( by JAMES THOMAS)

Ro
Review №11

We recently had very serious collision repairs done on our Cadillac at Criswell Collision Center. The finished product was exceptional. Our representative Kurt Thompson was exceptional as well. He was very professional and kept us well informed.

Li
Review №12

Kurt was very professional and helpful. The car came out looking great. I have used this location several times and have always had a great experience.

Je
Review №13

If you own an Audi, this is the body shop for you. Great service, communication, and quality of work. They got my A7 looking factory fresh!

Jo
Review №14

Body collision work. Great quality, easy to work with, accommodated my schedule, kept me posted, excellent customer service. A great all-around customer experience.

Ch
Review №15

Mr. Kurt Tomphson was excellent walking us through the tedious process of dealing with a third party insurance. Answering our questions and promptly submitting paperwork. Thank you! 100% recommend!

Gr
Review №16

Ok I know all the reviews are supposed to be 5 stars or 1. Well Criswell did a pretty good job and maybe they have no control over my windshield not letting me do cruise control. It’s all too complicated these days. Criswell did their bit pretty well.

jo
Review №17

We recently took our new car to Criswell Collision after a head on collision with extensive damage. Kurt and his crew not only repaired the damage but improved the molding, door and trim gaps to better than the factory original. The paint was blended perfectly with the factory finish. Kurt somehow found a way to get factory parts when my insurance company wanted him to use recycled parts. I wouldnt take my car anywhere else in the future [hopefully never]. Thank you Kurt and crew

Mi
Review №18

Kurt Thompson was great & very knowledgeable about the process. Made sure everything was right before just handing the car over! Excellent service!

Ki
Review №19

Kurt and Chris really held my hand throughout this whole process. My car looks brand new again!

Ch
Review №20

This is my second time having work done. Both times I have been very satisfied with the quality of their work.

Pa
Review №21

My brand new Audi Q5 had a small factory imperfection on the rear bumper that required the bumper to be removed, a small area repainted, and the entire bumper clear coated. Criswell Collision did an outstanding job. Vehicle was returned as promised. Many thanks to Kurt Thompson and his staff for a job well done.

Ly
Review №22

Kurt was Wesome. The finished detail was like a new car. Appreciate all your help.

Ty
Review №23

Kurt Thompson and the Criswell team did a great job with my 2016 Toyota 4Runner. Clean repair. Thanks!

no
Review №24

Professional and friendly. Excellent work on my car. This is my second time using Criswell. Each time, I’ve been satisfied with the work. I would highly recommend them.

Le
Review №25

Kurt was excellent. Work was excellent. I would especially like to comment on an issue we had. The original estimate didnt include the shroud cover that attaches to the front bumper under the car. It was damaged and Kurt and I noticed it remained un-repaired when I initially went to pick up the car. Kurt told me he would order the part right away and that I could have it installed within the week. He emailed me when the part arrived and I brought the car back in. He had it replaced within an hour. No additional charge and less than a week. Great place to do business with. I will use them again if I ever have the need.

Su
Review №26

The winter snow warped the hatch on the SUV and Criswell did all the work. There’s lots of electrical components and everything looks and works great. They also washed and detailed the SUV - that was a fantastic surprise!Thank you for your great work on my beloved vehicle. You fixed something that had a terrible sound and made it right. I’m grateful.

Li
Review №27

Great staff. Car looks fantastic. Very professional and helpful.

Mi
Review №28

Excellent quality, excellent staff. Highly recommend all of Criswell Annapolis businesses!

Sh
Review №29

So professional, extremely helpful. I would use them again. Highly recommend them.

Je
Review №30

I had a terrific experience with kurtVery professional and delivered the car earlyI had to turn in my leased car by the end of the month.Kurt said he would try and entire experience was superb

Je
Review №31

Kurt Thompson help my husband and I with our A4. Very Polite,courteous and professional. If you ever need any body work done I recommend you see him.

Su
Review №32

They were great. Stayed late so I could pick up my car on the weekend.

Du
Review №33

Very simple process to getting your car fixed. Very quick given the difficulties caused by COVID-19. Everyone I talked to were very nice and thoughtful. Kurt did a wonderful job with communication and creating a friendly atmosphere.

ka
Review №34

I used Criswell collision and was skeptical at first, I wanted to have my vehicle repaired at a reputable Porsche collision center. I am glad I used they sent my vehicle back just like I received it off the showroom floor. And one more surprise they guarantee their work as long as you own the vehicle.Thanks curt and team

Ka
Review №35

Kurt was very thorough and transparent about the work being done. Gave timely and informative updates during the entire process.

Al
Review №36

Very professional, excellent customer service even given the supply chain challenges. Kurt Thompson is awesome!

Br
Review №37

Criswell Collision Center team did an excellent job repairing the damage on my vehicle. Kevin Fleegle was great to work with and provided timely updates. I would definitely recommend them.

Ri
Review №38

Kurt and Criswell Collision Center were great to work with. I had to take my car in to get repaired after getting hit by flying ice on the highway. After reading the reviews I decided to go to Criswell as they were a certified Audi repair shop and had great reviews. I was not disappointed. Kurt and the entire team that I deal with were amazing.They walked me through every step from the estimate all the way through until I picked up my car (which they held for me for almost two months because I was away on a work trip). The car came back looking like brand new. They also took the burden off of me by dealing with the insurance company directly, which was a great service. I have already recommended Criswell Collision Center to a couple people looking to get work done and will continue to do so. TheyOverall great experience and highly recommend for anyone that needs work done by professionals who also take care of the customers.Thank you to Kurt and the Criswell Collision Center team.

Te
Review №39

This was my 2nd collision rear end accident within 8 month on my Honda Accord. When I say excellant customer service! Mr. Kurt was very helpful and knowledgeable when explaining to me what exactly was going to be done during the process. Highly recommended Collision Center! My car looks really good.

ci
Review №40

Nice place and very polite peoples.Repair right on time .

Al
Review №41

Kurt Thompson CPCU, AIC, ARM, was incredible. I highly recommend Criswell Collision Center for collision repair. Our vehicle looks fresh off the lot. Thank you!

Mi
Review №42

This is exactly the service you expect from Audi, I highly recommend them. Everything went smoothly and exactly as Kurt promised.

Wa
Review №43

CRISWELL Collision and Kurt Thompson has something going on, what you might ask?100% customer service,100% quality,100% professionals. When I arrived I was met within 15 minutes by Kurt Thompson. My rental car arrived shortly after, my painting was done sooner than I excepted. Im totally satisfied and if necessary will return and I highly recommend the service.

Pa
Review №44

Kurt is the absolute BEST! Very patient and kept me informed about what was going on with my car constantly. I would recommend this body shop to anyone that’s looking for a professional job and done in a timely manner. I’m very pleased with the end results of my vehicle and their customer service is also exceptional. Thanks for everything!!!

Ja
Review №45

My side mirror got hit by a basketball and was hanging on by a thread. Kurt and the team were prompt, professional and finished the work in one day. There was great communication which I also appreciated.

St
Review №46

Had a smooth easy experience, Tanya at the front desk was very nice and informative. Kevin Fleegle handled my claim and was great with communication and making sure Geico took care of me, he made it stress free I would definitely come back !

Br
Review №47

Kurt was amazing. Loved the repair

Ma
Review №48

I will say the process to get my recent repairs done was a nightmare but it had nothing to do with Criswell Collision. The insurance company dragged their feet to pay Criswell. Kurt at Criswell provided outstanding customer Service. He kept me up to date on my cars status and I highly recommend their service because my car repairs were outstanding

An
Review №49

I worked with Kurt Thompson during my visit to Criswell collision center. In fact, this was my second time working with Kurt to have my car repaired.Although Criswell collision was not listed as an authorized repair shop for State Farm, Kurt guided me through the process and avoided any additional expenses outside of my deductible.When you work with Kurt, you will immediately appreciate the experience he offers. I will be returning to Criswell collision for my next auto repair.

Ki
Review №50

I must say that I am beyond satisfied with the service that I received from the Criswell Collision Center. They went beyond my expectations. Not only did Kurt keep me updated on the status of my car, but he also cleaned off the paint scratches that I had. My car was washed, vacuumed, and cleaned on the inside (which it really needed lol). Although I honestly would not want to visit again (I mean, nobody wants to get into a car accident), I must say that if I have to go anywhere, it would be Criswell. Kurt was excellent, and I truly appreciate all of his help. A+ on the customer service!

An
Review №51

I had the pleasure of working with Kurt Thompson who kept me updated every step of the way repairing my car after a collision. A month later I needed to come in to get a loose door hinge bolt tightened and I was able to come in the same day that I called and they fixed the issue within 10 minutes! Great service, I have brought my car in for two insurance related repairs and will always recommened Criswell! Thank you Kurt!

Ge
Review №52

I had the pleasure of working with Mr. Kevin Marvin who made the entire process of managing both insurance and repair seamless. From classic cars to hyper vehicles, they can get it done right. I would recommend and use Criswell Collision Center again.

Le
Review №53

I worked with Kurt Thompson at Criswell Collision Center for recent damage to my car due to storm/wind/tree damage. He was prompt and kept in touch regularly, thoroughly examined my car finding damage that I did not even see. I have my car back now and am completely happy and satisfied with the work Kurt supervised at Criswell. I highly recommend them for any body work that one might need.

Er
Review №54

Car was rear ended badly, Criswell took care of 7k damage and the car came back looking brand new. Don’t trust anyone else within a 100mile radius with my Audi.

To
Review №55

Repairs were done as a result of an insurance claim Kevin Fleegle kept us informed on the status of the repairs. The repairs were indistinguishable. Thanks to Kevin Fleegle and Criswell Collision Center.

Ra
Review №56

Kurt and the team did a great job fixing my front end damage and working with my insurance company.

Er
Review №57

Criswell Collision did a great job repairing my Audi. Kurt Thompson and team delivered the car to me without any visible signs of damage. I highly recommend this shop!

Jo
Review №58

I recently bought a brand new car and busted the side mirror. I came across Criswell collision center and read great reviews. Kurt was very knowledgeable and helpful throughout the whole process. Would highly recommend for any vehicle, especially high end cars.

Re
Review №59

I couldn’t be more pleased with the bodywork and paint work done to my mothers car. Kurt Thompson and his team did an excellent job. They made billing the insurance company seamless and they also made getting a rental effortless. I will continue to send my whole family to Criswell Collision Center. Great teamwork makes the dream work.

Aa
Review №60

Worked with Kurt Thompson of Criswell collision when they had to repair some minor damage to my R8. Great work and great communication from Kurt the whole way through, absolutely recommend them!

Ma
Review №61

I just wanted to give a report on the excellent repair outcome I had with Criswell Collision Center. They completed the repair in 1/2 the time they estimated -- I brought the car in Tues, had it back on Fri. (same week). The repair has made the upper left rear quarter panel look *brand new*. Very very impressive work -- paint matching is perfect. The scratch and dent repair is also perfect -- no visual evidence of body work at all... no micro-swirls.. nothing... absolutely perfect. And to top it off the total cost came in exactly at the estimated amount $1898... most reasonable estimate I got from all 3 Tesla-certified shops I tried. I also had the daily update photos on the progress of the work -- very cool.To sum it up, Criswell Collision Center is a class act! At the time I was there they told me they had *14* Teslas in the shop... that must mean something. ;) :)

Ja
Review №62

Worked there when Denny A. ran the shop. Great bunch of guys. Everyone very knowledgeable and helpful. Professional shop with high quality workmanship. As someone in the Autobody Industry, I would let them work on my vehicles anytime.

Al
Review №63

Kurt did a fantastic job on repairing my Audi, would highly recommend! He handled everything with the insurance and kept me informed every step of the way.

Ke
Review №64

Quality work and done when committed.

Ma
Review №65

My vehicle was taken in for repairs following an accident.Some of the repairs included: Rims replaced, headlight replaced, bumper and fender replacement. But most importantly, they were able to match the paint job on the bumper and fender so that it looked brand new again.Kimberly Friend and her team did a fantastic job working with the insurance company and rental company, communicating with me about every step in the repair process, and going out of their way to make sure my vehicle was more than ok. They made me feel comfortable.I am glad I came to the right place. For anyone who has a doubt, rest assured Kimberly will take care of you.Thank you again Kimberly Friend @ Criswell Collision Center.

Sh
Review №66

Kurt T. and the team at Criswell Collision Center (CCC) provided a fabulous car repair experience. I brought my car in for repairs that included body repair and paint job. I had brought my car to CCC before- when it had required more extensive repairs- and was just as pleased this time as the last time that it had been worked on. Kurt kept me in the loop when insurance claim issues slowed up the repair process. And the repair restored the car to its original, pristine appearance. I would highly recommend CCC to all those requiring any type of repairs on their car.

Li
Review №67

Have been to Criswell a couple of times for repairs and very pleased both times. They did an excellent job with the repair and great customer service. Kurt Thompson was very friendly and professional and kept me informed of my cars status all along the process. Also very impressed with how clean my car was when I picked it up! Will definitely return if ever need repairs in the future.

Al
Review №68

Thank you Kurt Thompson! You made this unfortunate experience of someone hitting my RDX as easy as it could be! Thank you for the quick and quality repair!

Ta
Review №69

Work with Kurt Thompson to get my truck fixed after someone drove into the back of me. Kurt was very helpful and went above and beyond to give me the comfort insuring that all my request were matched. He even got some paint that was on my car from another incident. Only CON if you want to consider one, would be that they took an 4 days for a minor bumper fix. I had a nice rental car so it wasnt an inconvenience. I enjoyed driving something other than my vehicle. If ever need to have body work done, hands down I will go with Criswell.

T
Review №70

Kimberly F. was amazing. Kim was very informative she provided me with step-by-step updates. Kim also with the extra mile provide me with photos of the vehicle during the repair. Moreover, she also referred me to another individual to assist with my diminished value claim. Excellent work and customer service!

Ka
Review №71

Professional establishment and employees. Kurt made sure I got the service needed to fix my car after an accident. All around very satisfied.

Ma
Review №72

Criswell Collision Center did an excellent job repairing our vehicle. Kurt was a great resource and advocate for us with the insurance carrier when they were slow to respond and delayed taking responsibility for failing to timely deliver documents and payment. Though I hope to not need their services again, I know that we will be in good hands if the need arises.

Tr
Review №73

The staff was very helpful and efficient throughout the entire process. The repairs were completed in a timely manner and we were updated throughout the process. They also filed the supplemental paperwork with the insurance company. It was nice to work with professionals. We would recommend Criswell Collision.

Ca
Review №74

Kim at Criswell took wonderful care for my situation with my Acura RDX. It had been in a terrible accident no fault of my own. And Kim was available, she was empathetic towards my concerns and worries. Kims professionalism blew me away. Id say she went above and beyond. Hopefully she will impact others in her field to prioritize and take care of their customers as she did for me. I had a complete positive experience overall at Criswell. I highly recommend them.

Ve
Review №75

My car was hit just before I planned to move to the west coast. I brought my car here for service and they wouldn’t accept the insurance payment method of the person who hit my car. So, the insurance company sent a check payment overnight, and it was delivered earlier this morning. At the same time, I received a call yesterday from This business (Kevin) to inform me that my car was damaged from a hail storm while with them. I explained that my car was scheduled to ship today, July 3, prior to leaving for California. He never once mentioned that they would be closed today. I went through hell and back to find a way for them to receive an overnight payment only for them to closed today. Now, my car has hail damage, the business is closed-without communicating that yesterday when I called, and I have just missed the opportunity to ship my car to California. Poor communication, no emergency contact when closed, and no response from this business. Extremely frustrated!

Je
Review №76

Found Criswell Collision Center via the VW Find a Volkswagen Certified Collision Repair Facility as someone hit my VW Eos while it was parked in my neighborhood. Kurt at Criswell was great at walking me through all the steps of how the process would go with dropping my car off for repair and the process of estimates & payments w/ insurance. The body work and paint job for this repair looked flawless when I picked the car up. (Truly appreciated that my car had been washed & vacuumed after the repair too!!) Grateful for all that Kurt & the Criswell Team did to make dealing with a hit & run situation a little less frustrating. Very pleased with the repair and would definitely recommend the shop due to their expertise and professionalism.

Em
Review №77

Efficient, courteous, friendly, and they do excellent work. Kevin gave me updates on a daily basis letting me know how the work was progressing. They work smoothly with insurance, too. I have been very well pleased with the service and work there. One never likes to need this kind of service, but if you do this is the place to get it taken care of.

ML
Review №78

Someone hit and damaged the front of my new 2020 Ram Pickup. I dropped of my truck Friday late afternoon with the appraisal. They called me to tell me parts were ordered and they would give me a call. They called the following Wednesday to say the work was competed and my truck was ready. They picked up the OEM parts, painted and installed in less than a week. I picked up my truck and it was brand new again. I am really pleased with the work.

eu
Review №79

Kurt Thompson of Criswell Collision Center handled our car repair in a professional manner. He kept us updated and informed about the status or the repair. He answered our questions and handled our concerns immediately. Our overall experience with Criswell Collision center was pleasant and will be happily recommended to others.

Cr
Review №80

This is the 2nd time I have taken my car to Criswell Collision Center. The quality and services is the best I have experienced. I worked with Kurt for both situations. He was professional, always spent time to answer my questions, and was great in providing updates of the repairs. A bonus was when I received my car, they washed and looked like new. I highly recommend you take your car to Criswell, they will provide the best service.

Pa
Review №81

Criswell was very attentive. Always keeping me updated with the procedure that they were doing and what was going on with my car. Kurt Thompson was my contact, when I did not understand what was going on with my car, he would explain. I never felt like I was bothering him or Criswell. I would recommend Criswell to anyone that would have their car worked on. When my little beetle and myself pulled away from Criswell, I felt like I was pulling off of the showroom floor.. Very happy with my experience @ Criswell Collision Center..

Ga
Review №82

Great service!

A
Review №83

Had an excellent experience with Criswell Collision Center and wanted to recognize my service advisor (Kurt Thomas) for ensuring things were taken care of. My car was rearended and I took it here as it was a Audi certified repair center. From a customer perspective, the car looked like it came from the factory after repairs. Of course if you know where to look, you can tell repairs were done as there is under body parts that are painted, new weld points, etc. It took about a month to get parts and repair the frame, install replacement parts, paint, run cables, etc. I took my car to an appraiser I identified and he was pretty satisfied with the quality of the repairs (alignment of exterior panels, reapplication of anti-corrossion on the underside, paint, welds, etc). The appraiser did question whether a repaired underbody part should have been painted after repairs (thought the factory left it unpainted) but that was minor. Officially, the appraiser stated that the repairs were performed to industry standards and did not warrant any corrections. I did suffer significant value loss but that had nothing to do with the quality of repairs. The good news is you get paid by your insurance for this diminished value so make sure you get an appraisal after repairs!I had to return to Criswell Collision Center after a replaced part failed 18 months/18k miles later. Would have cost $355 for dealership parts and labor. Worked with Kurt again. Even though the part exceeded the 12mo/12k mi warranty, slightly granted, Kurt was able to get it replaced free of charge on a goodwill repair.Tip: Request your insurance company to send the money directly to Criswell as Criswell has to charge credit card fees which can be significant if youre paying thousands.Note that Criswell Collision Center is not directly affliliated with the Criswell dealerships so you cant get loaner vehicles for repairs!

Fi
Review №84

Great job on the repair!

Bl
Review №85

I am very pleased and impressed with the repairs done on my BMW 228i. Kurt Thompson and the rest of the Criswell Collision team did a fantastic job on the car, and I picked it up looking brand new!Estimate was very reasonable, and repairs were done in a timely matter.Really happy with this repair, and how professionally it was completed. A big thank you to Kurt Thompson and the Criswell Collision team! Will definitely be recommending to friends and family for any future repair needs. Fantastic job!!

Ev
Review №86

This is the best auto repair shop you will ever find. They are honest and you can trust their advice and what they tell you. They will give you the best price for the services you need.

Ja
Review №87

Everyone at Criswell Collision center was very professional and nice.  They made a very stressful experience pleasant.  I loved the email updates and my van came back shinning.  So far it has been driving great and I have had no issues.  We love Criswell Collision Center!

Mi
Review №88

Criswell Collision Center the best shop ever. My vehicle looks very nice. You could’t tell that it was involved in an accident at all. The customer service was great! Kimberly Friend (you are the best), went above and beyond to make sure everything was taken care of from the rental vehicle back to my vehicle.Very professional staff and clean facility. Thanks again for getting me back on the road!

De
Review №89

My sincere gratitude to Kurt Thompson at Criswell Collision in Annapolis, MD for taking the lead to help me get my car repaired after an auto accident. The caring customer service, quality workmanship, and value were exceptional. My car looks like new. I highly recommend Kurt Thompson at Criswell Collison Center.

Ke
Review №90

Great work quality for all my repairs to may vehicle. Kevin Fleegle updated me on the repair process on a daily basses and had vehicle completed prior to the completion date. A+ repair facility. I have recommended my friends and family. You cant go wrong with Criswell Collision Center. Thank your very much for your service.

Ji
Review №91

Criswell Collision Center provided very professional service both in the repair of my vehicle and in customer relations. My vehicle was returned to me looking brand new, which shows the kind of attention to detail one hopes to expect from a service provider. In addition, Kurt Thompson kept me posted along the way during the repair so I had a clear understanding of the current status and an accurate assessment of when the vehicle would be ready for pickup. I have used other repair facilities in the past for my other vehicles and Criswell Collision Center stands above them all. I highly recommend Criswell Collision Center to those looking for superior repair service.

Da
Review №92

Kurt and team were a pleasure to work with. I was regularly kept up to date on repair status and costs. The work done was flawless. The car looks great and performs without any notice of a prior accident. Im very happy my car ended up with these guys.Dan

Sc
Review №93

My sincere appreciation to Kurt Thompson for helping me get my Ford Explorer repaired after an auto accident. The customer service, quality workmanship, communication, and professionalism were exceptional. The repairs look great. I highly recommend Kurt Thompson at Criswell Collison Center and we will continue to use this facility in the future.

Co
Review №94

I enjoyed working with Criswell Collision and I would recommend them to repair your vehicle. They constantly kept me in the loop throughout the process. Definitely would recommend them to my friends and family.

Sh
Review №95

I had a great experience with Criswell Collision Center. Kurt Thompson was wonderful to work with. He kept me informed about the progress of repairs on my vehicle.The repair work was outstanding. My car looked brand new when I picked it up.

Jo
Review №96

These guys do it right! I had an insurance claim, and they handled it all. Rental car arrangement, insurance, etc. The whole process was pretty painless. Work is guaranteed for the life of the car, too. Ive had 2 claims done here, and both look amazing. No one would know there had been any damage to the car. Paint looks spot on, and the repairs were done to perfection. Staff is friendly and will guide you through the whole process. Good location, too.

Ku
Review №97

The repair work was done on time and correctly. Vehicle was ready when I was told it would be ready. We have used Criswell Collision Center for repairs before and will continue to use them as our repair needs arise.

Ca
Review №98

Cristwell fixed my vehicle after an oops. They did a great job and Kurt was the best in assuring me all would be fine. The vehicle was perfectly repaired. Thanks Cristwell. I would recommend the shop to anyone who needs repairs done right the 1st time.C.

Na
Review №99

I sent my car to Criswell Collision center and if you ever need to as well, ask for Kurt Thompson! From the day my car got there till the day I took it off the lot, Kurt was nothing but helpful. They made sure to keep me updated with what was going on, what needed to be done and any impediments that needed to be take care of to further the process. They kept me in the loop the entire process and when I finally turned back up to pick up my car, I couldn’t even tell I was in an accident. They did amazing work to make the car look as OEM as possible. If you ever need great service and quality work, head to Criswell Collision and ask for Kurt, you won’t regret it!

Ja
Review №100

Criswell has done this time and time again

Information
40 Photos
100 Comments
4.7 Rating
  • Address:181 Defense Hwy, Annapolis, MD 21401, United States
  • Site:http://criswellcollisioncenter.com/
  • Phone:+1 443-837-0700
Categories
  • Auto body shop
  • Auto dent removal service
  • Auto glass shop
  • Auto repair shop
  • Car detailing service
Working hours
  • Monday:Closed
  • Tuesday:Closed
  • Wednesday:7:30AM–6PM
  • Thursday:7:30AM–6PM
  • Friday:7:30AM–6PM
  • Saturday:7:30AM–6PM
  • Sunday:7:30AM–6PM
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
  • Wheelchair accessible restroom:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
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