Nice place went in got what I needed there was no long line or anything nice friendly cashier nice clean place and very helpful workers 👍

Needed wipers, and although i can change alternators and radiators, this was too much for me, damn multi car purpose clips. A young man (employee)was kind enough to quickly pop them on for me, Thanks!

Wow! I had the pleasure of working with Mike in PDQ this past weekend! His customer service was astounding. He was very patient with me; I wasnt too sure of the parts we needed but he helped in every single way he could and got us our parts quickly! Thank you so much

Went into Advance Auto to find windshield wipers and overheard a employee being very rude and condescending to another employee. He was an older man and came from the back. I was kind of in disbelief. Everyone else was great, but he was just a nasty person.

Walk in with a bewildered look as if I needed help but 2 guys behind the had no intentions in helping me at all after asking twice. I finally got a new person and asked them while I was already in front of the wax section if they had a particular type of wax. He scratches his head and said our waxes would be in the wax section. So helpful.

There’s bad customer service...and then there’s customer service that is completely absent. This place has an abundance of the latter. It’s like they hired people where the only requirement was to have a pulse. In the future, if I have to choose to buy parts here or run the car into the ground, paint a 3 on the side of this baby and let the destruction derby begin.And what better way to emphasize my point than for the same company to post a cookie cutter template apology below that parallels their customer service.

The person that helped me was very nice I forgot my mask he he gave me one, completed my transaction and advised me to hold onto my receipt. Thanks

Great parts and online order discounts. Giving only 3 stars because they canceled an order just because the part was hard to find in the store, the day I went to pick the parts, one of the employees confirmed that her coworker canceled it because he couldnt find it and it took her a couple minutes to find it herself. So I had to pay for the part again and wait almost 2 weeks for a refund.

Very helpful representative finding the parts I needed. Store organized and clean. An upgrade from the last time I visited this location. Thank you!

Excellent service and great service

I found what I needed easily enough but paid with the wrong card & the employee that had to process the return and redo the payment. It was all in one visit. Seems like they probably weren’t having a great day as me originally paying with the wrong card was annoying to him. He did process they return & repayment but I just felt like he was bothered by it. I will shop there again as I have many times without issue & hopefully see him on a better day.

Good place to get a battery

Called store to ask if the brake pad lifetime replacement could be processed for two pads or if they required four. Clerk answered and asked me to hold, after a few minutes I began heading to the store, i remained on hold for the 25+ minute drive to the store, and was still on hold as I approached the counter where there were no more than 2 customers ahead of me. I could hear the store phone on the counter beeping and the employees just left me permanently on hold with no intention to answer the call. My future purchases will be at AutoZone for sure.

Not the cleanest store in the world, but well stocked. Quick and easy.

I am very mad right now. Your hours online say you close at 9pm so I made sure to get there before then. I get there at 8:15 and they have the doors locked. I needed a new battery for my car because it’s dead I have no way to get to work or anywhere I would have made sure I got there before eight had I known that’s when they closed. The guy wouldn’t let me in even after I explained to him that their hours are wrong online. You guys really need to fix that because it makes it very difficult and frustrating for people that really need a part desperately and can’t get one even though they got there before the hours of operation that are stated online!

Chris is one of the best parts specialists Ive ever met... Thanks

Nice staff but, need more on check out !

NO ONE WEARING MASK, manager and employees and all are older with looked to be medical conditions.

My local advanced is awesome! Especially the commercial department (PDQ); Chris is the most knowledgeable and helpful individual Ive ever had the pleasure of dealing with. Give that man a raise!!

To expensive bag customer service

I work a advance auto up in New Hampshire. I understand that it’s not possible to wait on store and phone customers at the same time. At some point they need to inform their colleagues that there is a general call on hold.This is the third time I called the Annapolis Maryland store and was put on hold and forgotten.

Very nice Advance Auto store. It was easy to find what I was looking for and I was out of there in a jiffy. The price was good and they often have sales and specials. You can also order online and pick up at the store. The parking in front was very easy.

I just bought a can of brake clean but there wasnt a line and the girl at the register was nice

Ive never visited where they didnt have what I needed. The staff are knowledgeable and often have a better idea of what I need than I do.Prices seem reasonable. Staff are friendly, usually the wait isnt too long. Check out is efficient. A well-run business.The only drawback is the location, which is a little seedy.

Nice auto parts

I visited on Thursday and I accidentally left my credit card there. I returned the next day and the line was long. One lady who had no help nor did she (seemingly) call for more assistance. She had to leave the counter to look for several parts throughout the store. This is unacceptable and she should have recognized her line of customers. People in line for purchases were impatiently bored and one person walked out. Thankfully I was able to get her attention and she did retrieved my card quickly. Hopefully they will read this review and take it to heart. Customer service is everything... STILL.

Love these stores. They always have what you need.

That staff very friendly and knowledgeable

Very knowledgeable staff. The person I worked with was superior. As usual in some of these places, some of the staff cant take the time to say hello or I am working on this or that but no their I stand curious about what is happening and what I need to do for some attention.

This location has decent selection and the staff is helpful when needed. The reasoning for the low rating is for the lack of help when needed. This store always seems to be busy, no matter when, and there is always a line for checking out due to the short staffing. If youre coming in here just to pick up something off the shelf quick, you might be waiting for a bit to check out since there wont be enough staff behind the counter to ring you out. Theyre split between being a cashier AND doing parts look-ups for customers so that could take time. If there was just a dedicated cashier for those people that only need to pay for something off the shelf, that would speed things along.What frustrated me about a recent visit was that there were 2 gentlemen working the counter at this particular time. They were each assisting a customer, there was one person ahead of me in line and 4 more behind me. The 2 counter people were working with their customers to look up parts...then a 3rd worker comes out from the back and goes to stock the floor while the six customers were standing in line. That third worker maybe couldve opened a register to assist.

Friendly and helpful. Had the part I wanted. Bought an aftermarket radiator and coolant.

Was able to get in right before they closed and received excellent customer service.

Great customer service. Knowledgeable staff. Open extended hours and weekends too. If they dont have what you need in stock they can usually get it by the end of the day or the next day.

This seems like a really stressful place to work. The staff yells at each other and the lines are always long for some reason. BUT they are helpful when looking for a particular product that you need.

Very pleasant and helpful. Check out can be lengthy due to less open registers

I have got wrong and defective parts too many times not to leave a bad rating. Not going there any more.

Good location poor customer service! 2 guys in the store while a female customer was taking out her own battery to help the 3rd guy outside!

James was amazing and helpful! He installed my battery in no time! will be coming back! thank you

Emma fn ROCKS. Very knowledgeable helpful staff

Super smart counter people with really good prices

One young lady was all I saw trying to buy windshield wipers. She was a help but thought the store was understaffed. Would of bought more but need help on the floor. BTW I was the only person in the store!

They close at 7 not 8.

Patricia was very knowledgeable and helpful, made my visit smooth as could be

Always have what Im looking for.

Its a part store.a good parts store.with helpful staff. Good parking and easy access.

Great service. Very knowledgeable and helpful team.

Good plave to get parts however, when I asked them to use tools they hardly had any tools to use. That is unfortunate considering they sell tools.

Best experience I have ever had with an employee at an auto store. So much that I tipped her and bought the battery I did not intend to buy.

Friendly staff but reluctant to change burned out rear brake lite. I figured it out, not hard

The place to go if you need some common parts or feel like pimping your ride. The place gets fairly busy sometimes.

Easy to purchase wiper blades. Tom was a quick and respectful.

This place blows.Customer service is the worst I’ve seen since living in a college town.I bought part from the store. During the transaction, the guys get pissed that someone kept calling them. They kept putting the poor guy on hold and said “now I’m gonna make them hold even longer, I hate when people keep calling”I buy my part and install it. Guess what? The part is defective, leaking WORSE than the 13 year old part I replaced it with.I call back, got put on hold for 10 mins. Had to take a business call, so I hung up and conducted my business. Called back to be met with an attitude!“SIR, we have someone ahead of you, you need to hold”-and put me on hold. NP.25 MINS LATER I call back, they HAVE to be done checking out that ONE guy. Someone else answers after I call back-“Can I put you on hold please”-then click! Just freakin hung up!!!Bad parts, bad service. Avoid at all cost. Don’t spend you money here just because the parts in their inventory will save you $20. You’ll end up wasting your time and returning the part anyways.

After a long day at work I went into the West Street location to try to purchase fuses for my car. First, I was ignored by two of the employees standing talking before one looked over and waved me over like he had better things to do. Then as I was asking for help finding fuses for my car...I wasn’t even allowed to finish before the other guy chimed in and said “Aisle 3, right side”. I looked at him and said excuse me. He didn’t even make eye contact and said “ AISLE THREE, RIGHT SIDE”. Then he turned to the other guy not to me and said “We can’t look up that info in the computer they have to know what they are looking for”.So...a paying customer is a “they”? I totally get that it was a gorgeous Saturday afternoon and they probably DIDN’T want to be working. But since I just finished an eight hour shift and I DO have customer service skills I expect the same in return. Whether I am spending a few dollars or I’m dropping a small fortune...I expect to be treated with the same respect I give othersI walked down aisle three...right out the door, and drove down to PepBoys. They got my money and they will from now on even though Advanced Auto is located closer to where I work.I only wish I got the two employees names but I was so shocked with how I was treated that I just walked right out.

Good, helpful service.

Sold me a gallon of oil that had been replaced by black and used oil. Weren’t nice about returning it.

Serice good, usually has what I need.

Dumbfounded by how much information the guy knew about my Integra and Hondas. After recommending Seafoam, he came out and showed me exactly how to use it. Looking forward to enjoying a much better running car. Thanks!

One of the few auto stores left in Annapolis

Helped me very courteously when I was in a stressful situation.

Staff was helpful, store is clean and fairly new.

YAY! A car parts place thats actually fun and has good staff!For me, the staff are always helpful at this location. By MD law, they are not permitted to perform certain tasks on your vehicle so dont be offended if they cant help with something in particular... they are just not allowed to do certain things in the parking lot by law. They do what they can and give great advice. They will help you to your vehicle with your purchases and will help perform things on your vehicle-- whatever they are able to do by law. Obviously its not required but I always give a few dollars depending on what they helped me with on my car just as a thank-you.They dont get paid to help work on my car so I show my appreciation with a small tip. I asked and they are not paid commission, yet they get acknowledged and good reviews when they reach sales goals so always go to your favorite counter/salesperson! But fyi, they do only get an hourly rate for income, no commissions. I think the staff are well trained and it shows. I havent yet had a bad experience shopping at this location (West street in Annapolis) and I will continue to get my car parts here! Also, sign up on their website! Im constantly getting emails with coupons for 10%, 20%, even 30% off my purchases and they usually have an online code too in case you like to shop online!I seriously cant even write enough good commenst about the staff at this location and the prices at AA!Ask for Justin... hes my favorite counter/salesperson! He seems shy but hes very helpful and knowledgeable. He said he used to be a mechanic so he probably knows what hes talking about!Good luck with your shopping experience here... hope my review was informative. :)

Great!

Ok. Service is ok. These experiences usually are just enough to get you back there.

I called multiple times just to be put on hold. I sat on hold the first time for about 5 minutes, then I called back and sat on hold for another 8 mins.. When I called back again the young man was laughing as if it were funny that I continued to call back.. Not very good customer service..

Need to work on special order arrival notifications

Personnel was very knowledgeable and courteous.

Nice new store

Rude, standing in line, staff walked passed me in a rude manner, brushing against me, not saying a word

Helpful guys and open later on a Sunday for when youre having car trouble and need a part or two. Thanks!

It was okay was shopping for someone else

Good service

If you need auto parts in Annapolis thats the place to go to.

I went in for wiper blades and couldnt get assistance to save my life.

Friendly, helpful, and entertaining staff.

I love advance auto parts in annapolis but I recently had an incident with one of the employees named Jeff it was very nasty and rude and I got to the point that he wanted to fight me in the store and took his shirt off I spoke to the manager and she act like nothing happened very poor customer service

Kevin is very knowledgeable and helpful!

Disappointed that staff would not help me install windshield wiper.

No longer offers the check engine light service.

Nice folks

Good place

Sweet

Quick and friendly service

Great help always!!

Great employees.

Manager is great

Fast and efficient

Friendly, well stocked

I was treated like gold!

They need a new manager

Helpful staff

Great parts

Good Service

A+ service

Always helpful

Poor customer service

Nice

Very well

Customer service is very good, el. Very friendly staff ... they serve you in English and of course also in Spanish

Terrible service

Hmm