Love this home depot. Great selection! They just put out their Halloween decor and it is ssoooooooo cool! Awesome ideas!

Employee on the floor helped me decide on trashcans for my rental property and helped me round them up. Efficient, thoughtful and time saver! People are nice on the staff. Thanks for hiring such good people in the outdoor area near the trash cans. :)

This store will not honor Veterans with a Maryland drivers license designation. The clerk was quite proud to tell me that.The one in Forrest plaza will honor the Veterans Maryland drivers license. This is a Anti-American Home Depot that must be managed by a far left Joe Biden lovers. I wont go in here ever again. GO BRANDON! This store gets a F- from me. F this store and F Joe Biden.

My husband and I want to give a shout out to James, the manager of the tools department at the North Annapolis Home Depot. James knowledge of his products, coupled with his outstanding customer service skills, are beyond praise! He patiently answered all of our questions, educated us on the best product for our needs, saved us time and money, and is an excellent representative for your North Annapolis store.

I would like to commend customer service employee Danielle. I visited store #2557, I was having problems with my online order Ms. Danielle resolved the issue she took time with me by searching the data base to find the freezer that I was looking for she found the match in the system and I was able to get my freezer within the hour. Which I had been waiting for nearly two weeks to be delivered. Ms. Danielle is clearly an Ambassador for Home Depot. Please commend this lady for her outstanding service to her customers.

Katie at the customer service desk was so helpful and patient. She helped me find my credit card info and helped me to get my approval credit. Excellent customer service!!!

We have been attempting to return a fridge that we rightfully should be able to return after adhering to the 48 return policy. Well it’s been 2 months and i’ve heard ever excuse they could think of to not come and pick this fridge up i have made physical appearances, called and emailed requesting them to please take the fridge back yet their appliance sections believe they can’t do anything without a manager present which is IMPOSSIBLE to have one working when I need them most. Worst service i have ever had to deal with. Workers are nice though. Take back your damn fridge.

We prefer this location but also nice that this company has another location close by too. Staff is helpful and has provided some additional insight and advice on unique projects. Easy returns too.

A great place to go to, to do ur Home Improvements, parts/building materials, etc. Also a place to take ur son and/or daughter to help Dad, Mom or both fix up the home inside/outside.

Largest Home Depot in the area. More selection than other HD stores in the area.

The worst to deal with. Over promising and under delivering. To get the sale they promised a 3 week max turn around installed. Going on two months with a serious lack of communication. Do not get custom blinds from Home Depot. Diane cannot even reply to a email and other 3rd parties they use for install states this store is notorious for lying to customers about turn around time.

This is the larger of the two Home Depots in Annapolis. Because of this it typically has a larger and wider stock of products. The helpfulness of associates has gotten better in the past few years. The contractor checkout is nice but has limited hours compared to the rest of the store. Self checkout in nice and has recently been updated. The Home Depot smartphone app is helpful and accurate when pointing you where to find something in store.

The service was very patient and nice! And found what I was looking for

Ask for the Ryobi rep. girl shes helpful with all tools!

It was great. Everyone is nice, friendly and helpful.

Employees are nice they have way too many managers and getting stuff installed from them could be awful or great its 50/50 they have different sub contractors for literally everything the flooring people are the worst the ones for windows are great also if you want anything installed on the eastern shore it will take like 3 months becuase transporing across the bay bridge is apparently super difficult for some reason

My favorite Home Depot. As the best sections

Rarely any customer service like back in the day. Employees in aisles just talking to one another about personal stuff or their hours, etc. Not enough competition to keep them on their toes. The product not in store as the website said it was at that store. Used to be so much more organized.

Deliveries always on time with a call ahead. Cannot say this for other home improvement store in the area!

You can do it....we can help :) They lived up to that. I visit this home depot for lots of things and I must say they are extremely helpful. There are minor things like patching a hole, sealing a window seal, or assisting with ant killer or lawn seeding. Then there are major things (major to me) like replacing blinds - what brought me here now. I am sometimes not sure I can do it but they walk me through and they have youtube videos!! I was looking for blinds because mine literally separated and fell apart. I wasnt sure just looking for a replacement. Well, tje staff was patient. The lady that assisted me sat hours with me as we poured through the books and online. I really should have researched. I was impressed with the blinds on display. I decided (after hours) on day/night shades. She never complained and wasnt forceful. We came up with color scheme (something that will ultimately match the tile I will be installing on the main wall). We ordered them - custom order would take 3 weeks. Home Depot has a military discount (and I support stores that have one, Lowes take you through too much for 10% - Home Depot is easy peasy). In less than 3 weeks, my blinds arrived in the mail. Nicely packaged and well maintained (not a scratch or dent). The hardware was separated and labeled. I watched the install video and in about 30 minutes - 45 minutes (because I couldnt figure out the snap :) ) I was done and had new blinds!

Service in tools was not pleasant. Grumpy old guy

Best garden center for a Home Depot that I have ever been in. Wide selection for advanced gardeners and beginners.

Great garden section for the HD off Defense Highway. Way more variety than the HD on Riva Road

Slower than slow service, nobody seems to be interested in helping or getting things done

Very upset started in upper marlboro they sent me to bowie sed sold out they called Annapolis they sed they had 140 got there they were sold out they called the second one in Annapolis they sed they had them but once again wasnt my gas and time

This is one of the better HD locations I have visited. The selection of pro tools here is the best in the region. Parking is good and accessible to the main drag without taking your life into your hands. The location is clean and well staffed. I like it.

Very helpful associates! I found what I was looking for and got ideas and suggestions for the project I have to complete

Great service in curbside pickup. Thx Terrance.., youre a excellent representation of home depot. *****

Bit crowded, but staff is helpful.

Joe Devin was great to work withHe helped my Sister close my brothers estateThe best around!

Mike customer service was very helpful

Good supplies paint dep needs help.

This is a good Home Depot location. They have most of what you would expect a Home Depot to have. I wanted a specific key made and they did not have it. They did recommend me to a local shop that carries the key, Thank you!

The Home Depot Store on Defense Highway is probably the best run store I’ve come in lately. The store was unbelievably organized and neat ZERO mess. Easy to find everything. The sales associates were all well trained and eager to assist me while shopping. Special thank you to Mark Gilbert ASM who helped me at the customer service desk. A huge thank you to Nick Spirydakos the store manager. He definitely has a great store and great people. Usually you can find one thing to criticize, but I couldn’t. Thank you Nick for helping me and running a great store!!! Highly recommended for sure.

Selection is terrible here. Couldnt find 3 items. Gave up on asking for help. Just a bunch of Chinese made junk.

Very convenient from where I live. Employees are very helpful well the ones that love their job anyway. I did notice a couple that didn’t like their job cause they gave me an attitude when I asked them or should I say bothered them cause they were just having their own little conversation plus the smell of marijuana very heavy. I’m surprised a boss or another co worker didn’t smell it coming from them. I didn’t want my child catching a contact so I got help elsewhere and I’m glad I did cause that guy knew where everything was I needed. Will do business there again just will be cautious who I ask for assistance.

Awesome trip to HD

Was extremely crowded for COVID times but everything else was good.

Exactly the help and product I needed to fix my broken window. Customer service agent carefully checked the label for my old broken window sash and put in an order online for a new one. Amazing that they still had the records from the prior owner and that I only had to order the upper sash rather than an entire window. I was able to replace it all by myself when the unit arrived.

Like the folks at HD better than Lowes. They at least try.

Prefer over Lowes. If you cant get it in store you can certainly find it on their site & have shipped.

Of the local HDs the staff here is the most helpful and knowledgeable

Rude and unprofessional staff. Staff should not yell and cuss at the elderly. I will happily take my business to different Home Depot locations.

Yet another HD run for drywall repair. Went well

Went inside to buy a caliper and a tool bag. Home Depot is online price for the tool bag was 10 bucks cheaper than the price advertised in the store. although their website says theyll price match, they wont even match their own pricing on their own website. Call me petty, but that just lost them a sale.

The staff is kind and friendly, but I was mistaken to assume they are all experts in hardware and installation. Unfortunately their enthusiasm to help didnt make up for the fact that I didnt get the sound advice that Im used to when Ive visited some other hardware stores. Also their saw was not working and so I could get the wooden board I needed resized, either. I will say I LOVE the plant nursery department...have been buying all my houseplants there!

Found what I needed quickly and got out quickly.

Good selection and helpful staff!

Immediate service help and very fast checkout. Has everything you need always in stock.

Good store, relatively well stocked and clean.

I prefer the Parole location, but this store is a bit easier to maneuver in due to it being larger.

Large home depot great store if you dont mind waiting really long for help at customer service. I bought a expensive zero turn mower and it wasnt ready 2 days later for pick up even though I received notifications saying it was ready for pick up. I left and came back to store and still had to wait long to pick up. Store is overcrowded and overwhelmed.

Hard to find specific items needed. Much was not in stock. No help in the aisles.

Employees act like they are inconvenienced when you politely ask them a simple question. Acted like they couldnt be bothered to assist me. Same as any Home Depot I have been in

This home depot is much better than the other home depot in Annapolis. If you have a choice go to this one

Im a big Home Depot fan its like a Toy store for Adults

Good place fits most to my needs, the employees are always helpful and knowledgeable when I am seeking out things I know nothing about.

I easily found what I needed.

Well stocked ...they have the things you need to get the job done ... Around the home etc..

Will not be back, fake workers watched me the hole time checking out as if I was going to steal some window blinds. When the lines got long they did not help anyone,but watched.

This is their bathroom, its disgusting and no one cared about it. Youre welcome.

Definitely the best Home Depot in the area I got so much help this past weekend from the manager in the lumber department Zack!!!!!! And a couple other employees. I purchase to pick up truck loads and one trailer load a material

Fairly messy and disorganized. Had most of what I was looking for but generally felt unkempt.

Great selection.

Do not use their curbside pickup...it took over 2 days to fill an order of one piece of wood and a box of screws and ya calling multiple times to get it pushed through even thought the items were in stock at the store. Then when I went to pick them up, the curbside area was empty but no one came out to get my order number and I waited on hold endlessly after dialing the curbside number. Completely defeats the purpose of curbside. If it’s too busy to do curbside, don’t offer it.

Really like the ProShop in the Annapolis store. Much sppreciate that they have staff available on Saturdays!! Vanessa has been very helpful and knowledgable.Staff wilingl to help before you ask. 👍👍 A1+ customer service at the Annapolis location!!

Was in and out very quickly, and staff were helpful.

Too many folks with no masks or poorly worn masks. Wont go back during COVID.

Nice selection of plants and flowers

Could find anyone to help me. Understaffed and people who where there had no clue. Ill spend more money to go somewhere who has better customer service.

Bad customer service, Ill not recomend none of my friends to comes here

Went to buy a 🔩 which they only had out of 7 stores I visited

Very helpful staffing no job big or small home depot does it all. Thank you all

As usual a frustrating experience. Paint department has items scattered all over without reason. Many empty spots on shelves. No help to be found. New registers do not support tsp to pay for some reason. Plan on visiting both Home Depot stores -- there is another half a mile away on Forest road -- this is the only way to get everything on your list.

Just love this place so meny dogs to pet

Unacceptable. Called multiple times the morning of Saturday 9/26/2020 to try and figure out why my order (over $900 worth of equipment) was sent to a COMPLETELY different store WITHOUT even courteously letting me know my order could not be fulfilled at the store I ordered with. The associates answering the phones were EXTREMELY RUDE and had asked me to hold for OVER 20 mins on the phone and then JUST HUNG UP! THIS HAPPENED THREE TIMES (OVER 1 HOUR before I could talk to someone!!) before I told them I was NOT going to hold anymore when I called back the FOURTH TIME, and that I wanted to speak to a manager. Thankfully, Nick was able to correct my order in LESS THAN 5 mins; The way it shouldve been the first time I called. It is obvious this store LACKS CUSTOMER SERVICE and associates need to be retrained. As a business with multiple contracts I would rather spend more at another store, Lowes for example, and receive somewhat decent customer service and not make the customer chase their own orders. Time is money. I will dutifully be contacting Corporate regarding the lack of customer service in attempt to improve the experience for the rest of us Pro Customers.

After the scheduled flooring measurement in my house, I was contacting the Annapolis branch to get the installation of my flooring scheduled. I called three time and I was on hold for 1 hour and 3 minutes and when somebody tried to answer, they cut my call. I took a screen shot of my call in progress. When I was in the store last week, I was also trying to get some help from the two ladies who work in the granite department. The lady with the blonde hair was ignoring me and kept showing her cellphone to her colleague and when she finally talked to me, she said my kitchen project is too small for home depot and referred me to the other granite store in Annapolis. The older female associate in the flooring department is not so forthcoming in answering our questions and seems grumpy when she took her mask off in front of us. They just wasted our time. I could have had nearly 2000 square feet of flooring project with them but they dont seem to value their customers.

Today I spoke with an employee named Réyah and she was so helpful with me over the phone. She made it so easy to return my grill that I had just bought. Then she even called me back an hour later to tell me she had one already put together in stock and she was had it upfront with my name on it so I could come get it when I could! Thank you so much Réyah for going above and beyond to be helpful!

Seems to be better organized and stocked than the other local Home Depots.

Very good experience today. Found everything i needed and at a fair price. Customer service was very upbeat and i was able to receive assistance in tying down lumber on cargo rack. Good job.

Grandpa gloves and carpet protection film are part of what you will find here that are probably not at the other Home Depot less than a mile away. Why did they build two stores this close to each other?

Better Home Depot than the Forest Drive location. They have a wider selection and more in stock

I went to this store multiple times for supplies to fix some concrete. But they have one checkout guy that is actively rude. Clearly unhappy being there. We started going to the Bowie store. The checkout people are nicer.

Always has what i need, love this store. Could spend hours in here

Had to wait ten minutes after walking to front of the store to ask for help to cut a board. No one was in the lumber area on a Friday afternoon.

I needed help finding something and I asked 3 different employees for help. Not one of them would walk with me to help me look. They just pointed in a general direction, even after telling them that other employees had already said the same thing and I still couldnt find it. They also tried to avoid eye contact and turned around to walk in the other direction when I approached them for help. I never found what I needed and had to go on Amazon to order it instead.

Always good.

Fair $ good quality

Very helpful staff?

Like most Home Depot’s they lack in customer service. I walked around looking for window squeegee and couldn’t seem to find them. I totally had the deer in the headlights look and several employees simply walked right past me. Two were even talking with each other about their weekend plans instead of even asking if I needed help. However, when I finally approached Kirk, the paint guy, he helped me and was very friendly. I wish I wouldn’t have to hunt for an employee to get help and they had a more proactive approach to customer service.

It was open. There were employees there to help. Most of the people who work there are helpful, knowledgeable, very courteous.

This evening I stopped by to get lumber to repair my steps. I was assisted by Darryl. He was very pleasant, courteous, and extremely helpful. He even retrieved a cart for me to put my lumber in as well as cut the lumber to size. Thank you Darryl for being so professional, kind, courteous, and having a sense of humor. I wished more people enjoyed their jobs. You are the best!

Great help with kitchen faucet issue.

Needed help in plumbing to find a tool and got lots of immediate attention and help

I am normally happy with Home Depot but my latest experience has been horrible. We made a large purchase in appliances (fridge, range, dishwasher) when our refrigerator died. We selected Home Depot over their competition (Lowes, Best Buy) because their advertised delivery timeline was shorter. We have now waited more than three weeks for a fast delivery, leaving us without a fridge for daily use. If you are looking for fast delivery I suggest you either pick up whatever they happen to have in the store or use one of their competitors.

All in all this is a pretty good store. Its always clean, well stocked and for most part theyre pretty friendly and helpful. The customer service counter is fantastic! Good people back there, never had a problem with them. However finding someone in the aisles to ask a question, or seeing a smiling face at checkout has been a different story lately. Im sure now that the holidays are pretty much done. Well see things start to get back to normal. Keep up the good work guys.

I love shipping here, can find all my home improvement needs

Paint department was lackadaisical. Garden center staff was really helpful. They were out of a lot of products.

Excellent tool selection.

Shop here pretty often. Since covid hit, they are lacking help and never call them on the phone no one will ever answer.