Go meet Leslie! She defines expertise and traditional small business.Guys, for the under informed (myself), she helped guide and educate me to making great decisions for an engagement ring, and personal band.Gals, she helps comfort and decrease anxiety about making ring selection. My fiance and I needed a custom ring made, and she walked us through the process politely, and produced a treasured piece.Browse the major stores at the shopping centers, but when it comes to making the decision, dont go anywhere else!

Couldnt have asked for less. Came into the store for a refitting, appraisal, and reinforcement of the prongs on an engagement ring. Mr. Tilghman assured me that the work would be done in four weeks.Four weeks later I had heard nothing. I called in and talked to Mr. Tilghman who said that the work was underway but was more complex than they expected and that hed have to get a new date from the manufacturer, reassuring me hed return my call that afternoon.Three days later, I had not heard anything and called back again. Mr. Tilghman had not contacted the manufacturer for the reinforcements. I came by the store to inquire further. Mr. Tilghman told me he had not heard back from the manufacturer and couldnt explain the delay on the appraisal.As I found out the next day, Mr. Tilghman tried to rush to get the appraisal done at their store while hiding the fact that they never started ANY of the work (refitting, appraisal, reinforcement). They took the gems out of the setting of the ring that day and finally admitted that:1. The ring had been sitting in the back since the day I brought it in.2. They didnt have the expertise required to appraise the gems and would have to send them to an importer.3. The manufacturer for the reinforcement couldnt give a delivery date since he never saw the ring to begin with.The appraisal, refitting, and reinforcement were supposed to be done at this time, but they had not started ANY of it. Mr. Tilghman himself lied about the status of the reinforcement and misrepresented the state of the appraisal. At this point he asked again for me to trust them to do the work. I asked instead for them to replace the gems into the ring for me to pick it up.When I went to pick up the ring, it was crooked in the setting. When I stated this to the employee, she said: Well, youre going to get work done on it anyway arent you?Ive never been so disgusted by a retail experience. Avoid at all costs.

Ive been going to TIlgman Company for over 30 years. I would not buy jewelry anywhere else nor will I take my jewelry to be repaired anywhere else. I have yet to be disappointed. Both my sons both engagement rings for their wives and the diamonds were excellent. They will give you a lesson on what to look for in a diamond before you buy anything. Great store, old fashioned service every time.

Tilghmans helped my bride pick.out her miniature 52 years ago. Every return visit for repair and assistance is like were family. They have also helped me through 3 stone replacements in my own ring. Old time excellence and customer care.

We have use Tilghmans for rings, lockets, repairs and they are the best. Very thoughtful service.

My go to jeweler. Old school and honest.

Only place I ever buy from. Honest, helpful, and fair.