Richard and Mark were excellent techs. They were professional, knew what they were doing, and pleasant. all this while working in the rain. An excellent experience and I would highly recommend them

We required an urgent patio sliding door lock repair. Via an amazing technology, the service agent Terry was able to link with my iPhone to produce pictures of the problem. Minutes later, we received a call that technicians were on the way to tend to the situation. Then, we met two friendly and professional gentlemen - Richard and David. The solution was promptly diagnosed, cured, and the problem resolved. Yall cant ask for better service than this. Great Job!!!!

Richard was the service technician. He was prompt, friendly, & performed the repair expertly.

Richard did a great job with adjusting the sliding screen door and explaining how it works. He also offered tips on cleaning the track to help keep it op[rating smoothly

My 40 year old Pella sliding glass door was not sliding properly so I called my local Pella dealer to get service. They scheduled a repairman for service a week and a half later. The company was in contact with me by e-mail four days ahead to remind me of the appointment and they called a few days before the scheduled service call to give me a service window of 10am-12pm as their arrival time. The service technician Richard Lowenthal arrived promptly at 10am which I appreciated (not having to wait). I found him to be very courteous, knowledgeable, and friendly. He proceeded to work on the door and was able to correct my problems. He explained to me how to maintain the door for optimal operating order. He completed his work quickly and efficiently. I would highly recommend the company and Mr. Lowenthal for any of your Pella repair or replacement needs!

Richard and Mark were on time, professional and knowledgeable. They also worked fast!

We had 3 sliding glass doors installed that had the hidden (fold-in) screens. One door had a defective screen problem & after the initial service call it took 2 more appts. to get it resolved. When the new install date occurred the frame was the wrong color and had to be reordered. The final product repair went well and we are now fully satisfied.

I would give zero stars if I could.We contracted Pella (Lewes location) to install replacement windows in our sunroom. We recently had new flooring installed. The crew showed up and began work without using drop cloths to protect all of the inside flooring and outside decking where they were working. Despite my asking the crew repeatedly (5 times to be exact) to please cover all of the work areas, they dismissed my request. As they were applying spray foam around the large windows, the wind blew the spray foam inside, down the windows, the wall, the trim and onto multiple spots on the uncovered, unprotected floor. The crew then tracked the spray foam onto other areas of the floor while walking. To add insult to injury, they then wiped down the new luxury vinyl flooring with paint thinner in a ridiculous attempt to remove the spray foam, which compromised the integrity of the finish (and did NOT remove the spray foam). There was also white residue tracked outside all over the painted deck...I am not even sure what it was.We contacted the office to let them know what had happened. Over time, five people in the company were made aware of the situation and four of them came out to personally see the damage. They ALL agreed that Pella had not upheld their end of the contract by not protecting the floors, that Pella was in the wrong and that they were going to do everything possible to correct the situation. Here it is 6 weeks later and there is no sign of the floor being fixed.Brian Haney, the Installation Project Supervisor, has been a nightmare to deal with. He has not communicated with us at all unless we have hounded hime first. He has ordered the wrong flooring twice, despite having all of the information regarding the floor easily accessible in an email. William Clark and Jason also came out, agreed with the damage, took measurements and supposedly reported back to Brian the situation. Even the salesman, Kenny Finnegan, stopped by to personally assure me that Pella would fix the damage. We have a letter from John Chambers, Retail Office Manager, that Pella will provide the flooring to us, we will keep the final %10 and pay another company out of pocket to install the floor. Here we are, still waiting for the floor to be purchased and delivered. We are currently awaiting a return phone call from the COO of Pella Mid-Atlantic, John Dennis. Of course, we are not holding our breath.We refused Pella to install the product as we have lost all faith in the company. We have been strung along for six weeks by this company. Recently we were told the flooring was ordered correctly and would be in Friday, then Saturday, then today and now Brian is saying it will be in Wednesday. Really? How can we trust you when there have been at least 15 emails and even more texts and phone calls made, most of them from us, trying to get answers from Pella...and still we have no replacement flooring?This was a situation where a careless mistake was made. The mistake could have easily been forgiven by us if Pella had done what they said they would do...get us the floor in a timely manner. We understand that mistakes happen...but if they do, it is the responsibility of the company to right the wrong. Instead we have only experienced evasion, disinterest, a complete lack of communication and and ultimately, disrespect for us and our home.Pella screwed up and has done nothing to encourage our trust. How incredibly disappointing for us. I will not recommend or ever hire them again. Will we ever get our floor?

Armando Richard are the best. They corrected mis-alignments with my Pella doors and ensured they work perfectly

Richard Dexter and his assistant did a great job of installing the window replacement for our initial Pella window, which had a minor construction flaw in its center. In fact, Richard and team had to come out a second time to replace the window on January 14, 2021. Both times, they were courteous, efficient, and cheerful. They were also very understanding when my wife spotted another minor flaw in the first replacement window, requiring the second replacement. I was impressed by how quickly and expertly they did the installation on both occasions.

I cannot recommend Pella Windows enough!!! From the initial meeting through the changes we made and the small corrections at the end...it was an exceptionally pleasant and fun experience (yes, fun spending money and getting exactly what they said they would deliver)!!!! Our job was a large one....18 regular windows, two custom triangle windows and two french doors....all of them were perfect, installed correctly and have significantly lowered our utility bills over the 7 months they have been installed. I would recommend Pella without hesitation and would use them to replace the rest of the windows in the house. Additionally, when the last two window screens were installed the cross bar was off center....the company was quick to react and sent Richard to our house to fix the issue. Without hesitation he got the job done in about 25 minutes....all after a 1.5 hour drive...sorry about the long drive but really appreciate Richards positive attitude, professionalism and expert service in fixing this very minor issue. Thanks Pella - you delivered exactly what you promised - which is a rarity in the current world.

I wanted to let you know that David and Mark did an excellent job in installing the replacement window in our house on 10/28/20 in Baltimore. As referenced above, they were very professional, on time, responsive and the quality of their work is appreciated.I do have one questions. I was not able to inspect the installation before they left and that was my fault. When I did look at the window, I noticed there were three countersunk holes on each side of the window where screws were used to attach the window in place. Were these six holes supposed to be filled? Please reply?Thank you for a good replacement window and installation..

Richard did a wonderful job repairing and explaining our door.

We recently bought an older home with existing Pella windows and discovered many wouldnt open. Don Spittal was our service tech and he was great! Having never had Pella windows before, Don showed us how to open the stuck windows, educated us on the various moving parts and mechanisms, gave us maintenance tips, and showed us how to keep the screen doors open on the two sliding glass doors. If you can request a service tech, we highly recommend Don!

Richard was great. He fixed the locks and made all the mismatch keys uniform.

Don and David were on time, very friendly and replaced our windows quickly. It was a delight meeting them. Our entire experience with Pella was a breath of fresh air. We reported our issue, they responded quickly and our problem was resolved without any issues. Thank you !!!

Richard replaced my wonky blind today, and did a fabulous job. His service was efficient, friendly, and professional.I will always recommend Pella to anyone thinking of replacing windows and blinds, and I can truly rest easy knowing that Pella is there if anything happens to these beautiful blinds!

The team that was sent to repair our sliders was led by Ngoc, who was AMAZING! He obviously knows what hes doing. Both men were efficient, fast, and courteous.

Richard, Don and Philip are our window specialists. Very professional, efficient, and most importantly highly experienced. Thank you so much!

Called Pella service on 07/23 telling them that one of my casement windows would not close. A technician came out on 07/29 and said that a part needed to be ordered and it would take about 3 weeks to come in. I finally got to talk to a wonderful customer rep named Lilly who called the parts dept and they did have it in stock. On 08/04 Richard and Ngol came to fix my window. So nice and polite, quick workers and left no mess behind. Pella is very lucky to have these 3 employees.

Top notch process. David and Richard were professional and the whole process went smooth. Highly recommend them for future work!

Richard was our window specialist. He was professional, efficient, and most importantly experienced. Richard repaired 2 windows that had broken pins and totally replaced one that had broken glass (including switching out the hardware) in less than 30 minutes! Thank you so much!

Richard was very professional, informative, and respectful.

Pella definitely has the best prices and superior financing options compared to the other companies we looked into.Our salesman David Turner was outstanding to say the least! He was completely professional and 100% helpful in getting us the best possible deal for new windows and doors.Will do a follow up review once the installation is complete but so far so good!

I couldnt of been any happier with my entire process dealing with Pella Windows installing my new kitchen bay window! From Brian arriving to complete an estimate and Devon in the office both being so professional and proficient this process went as smooth as I could of hoped for. The install team - Al, Simon and Jim all showed up on-time and did a beautiful job... They covered and cleaned up everything, and couldnt of been any friendlier... Highly recommended, 100% satisfied and will refer them to all of my neighbors. Thank you Pella!! -Jason S

We have pretty old windows at our house that had stopped working well. We couldnt afford to replace them, so we had a service tech come out and do some repairs and tuning. It took months to schedule because they are quite busy, but we are happy with service. It was a touch expensive though....

Excellent selection and consultation... Highly recommend this establishment.

Don came out a fixed several issues after the contractor installed the windows. He did a great job.

The door installers did a great job, far exceeding my expectations. The workmanship was top notch and the end result shows it.

David and Richard made the adjustments to the door in a flash. Both men were well versed, Im very pleased.

As a General Contractor we use several different brands of window based on what is existing in the house and customer preference. Having just completed an extensive remodel of a home with existing Pella Windows, we were very impressed with both the sales rep and the install team. Heath Howe, our sales rep, went above and beyond to ensure that some very oddly shaped non-Pella windows were duplicated by Pella to a T. He made several trips out to ensure the the units were correct prior to ordering and arranged the installation as well. The installation team did an excellent job, from the waterproofing to the interior trim-out. Highly recommended.

The Pella technician, Richard, arrived on time, quickly diagnosed the issue with our door, and fixed it in the middle of a rain storm. He also looked at a second door and replaced the weather stripping after noticing it was damaged. Richard and Pella exceeded expectations! On a side note, Richard followed all Covid-19 safety precautions.

Philip Wendtland our service technician was great! He even showed me on how to repair the window trim, which he didn’t have too.

I’m giving my 5 stars to Pella’s window installer Lucas and his team. He was super neat, particular, clean and professional. I’m an extremely difficult client to work for, I expect perfection from anyone I hire, especially when it comes to work inside my home. They did an awesome job! I would request Lucas and his crew specifically.

When it came to replacing our windows, we did our homework. We talked to five of the most reputable names in the area. While I would recommend anybody else looking for windows to do the same, I can save you a little bit of time: go with Pella. From start to finish, they lived up to its reputation. Great customer service from Jerry, Chrystal and Bernie goes a LONG Way!!

Richard & Mark replaced (2) faulty sliding doors. The work was professional and we were pleased with the final result of the new doors.

I have now worked with Niko Sfondouris from Pella multiple times and have found him to be reliable, trustworthy and very knowledgeable about the Pella products and services. He always goes above and beyond to ensure his customers are taken care of in an honest, transparent way, and he never fails to make sure the installation of the project is also done seamlessly. I highly recommend Pella and Niko without reservation.

The service technician, Ngoc, was very capable and pleasant. He quickly repaired my casement window which had come loose from its frame and also adjusted two other windows which were difficult to operate.

The servicemen came to my home to replace some broken blinds. They did an excellent job!

Mark and his team were great. Professional, clean, and friendly. They replaced our glass on a window that was broken.

Ngoc was helpful in solving our glue problem on our 3 windows. He also showed me how to resolve similar issues going forward

I can be frugal to say the least but buying custom windows from Pella was a decision I have not second guessed. The windows are very high quality and are a big improvement over the vinyl windows we installed several years ago. They are also picturesque and we receive numerous compliments. Start to finish, the process could not have been better. I dealt with Heath on the sales end and Bernie for delivery. Despite my numerous questions and concerns she was very friendly and even worked with my contractor to ensure we received the product on time.

The Pella team has some great staff! Every person that I encountered was definitely helpful and professional. The staff came through with exceptional colors. I was very impressed with the outcome of the delivery service, cheers to Bernadette for exceptional service she provided to me!

We LOVE our Pella sliding door that was recently installed to replace our drafty French door. The new slider is gorgeous and air-tight; we are also loving the built-in-blinds! Thank you Pella!

Although I have never met her, Bernie has left a great impression on me. She is friendly, personable and very professional. I can always count on her to get or keep the ball rolling for any issues that may arise after my deliveries. She is truly a gem at Pella!

Purchased our sliding double doors, very nice. Wood frames with double glass and blinds built-in. This was done 28 years ago and they are still holding up. I recently needed a few parts to tune up the doors slides. Great product.

As a project manager for Spire Architecture. One of the main reasons I like recommending Pella windows & doors of Annapolis to our local area clients/ contractors is not only and the quality of the windows and doors, but the customer service they provide. We have worked on several projects with trade sales account manager Heath Howe. Heaths knowledge of the products, quick response time and helping our clients work within there budget keeps me continuing to spec and use there products.

Ive had the pleasure to work with Heath, sales representative for Pella Window on several occasions and enjoyed the seamless process. Not only does Heath know entirely about the product line but also knew exactly what I had and the best replacement. I highly recommend Pella Windows and the full service and knowledge of Heath who covers the Annapolis, MD area.

He was on time, gave nice presentation,gave us many choices of windows,payment choices etc.

Pella proved to be a very professional, reliable and responsible company. Jerry & Bernies customer service was exceptional. I would highly recommend this company to any one who want to replace their windows with a quality product and peace of mind.

I can’t go wrong ordering my products with Heath in sales. He triple checks to ensure my expectations are met while Bernie,Jerry and Chrystal assist with scheduling. Many thanks

Great doors and windows. Service is too expensive. Great tech; he knows what hes doing. Thanks.

Mark and Richard repaired 6 of my Pella Windows that would not stay open. They also caulked 2 large Semicircle windows that were leaking.

Don Spittle fixed my door when no one else has been able to! Great expertise and terrific service. I highly recommend Don and Pella’s Service Department,

My overall experience with Pella has been great. I made a few changes to my order which delayed my delivery but overall from sales team (Heath Howe), delivery (Bernadette A.), and driver (Thomas) my experience was good. The communication was great, prices were fair, and efficiency of service is top notch.

Wanted to let you know that I have been working personally with Bob Farrell (estimator) from your office on new windows and doors on my home in Millersville.He has been a joy to work with through the estimation process and has been the most professional out of any company I have used to get quotes from. ( One company even showed up without a tape measure to conduct my estimate)Just wanted to let you know you have an excellent team and in my experience so far they have stood out far above the rest.Thank you,

I had 17 of 21 (4 were already new) windows of my townhouse replaced after first moving into my home back in 2015 at a bargain price! On top of that, I was able to finance my purchase over a 5-year period INTEREST FREE with a reasonable monthly installment payment. The rep that did my home consult was as professional as they come & explained everything thoroughly! My appointment was set at a convenient time for me & the work was done over just a couple days by a fantastic crew! To this day, I must say I am still extremely pleased with the quality windows (reduced outside noise & lowered utility bill) & customer service I received! I also have a Pella sliding glass door in my basement leading out to the patio that I absolutely love! I would highly recommend Pella products & services to anyone in a heartbeat!

Pellas serviceman (Ngoc) called ahead of time to confirm the appointment, came promptly, and conscientiously and efficiently replaced the between-the-glass blind in my Pella door and straightened the door to fix a sometimes-recalcitrant lock. A pleasure to deal with.

Anne, Jerry, Chrystal and Bernie are a well oiled team working on behalf of Pella. My orders are always usually on time but in the event there are delays or discrepancies they do whatever is needed to make sure we are taken care of. You will always be kept up to date.Kudos ring a great staff and superior windows!

Jerry, Bernadette,Chrystal in the Pella delivery dept, were absolutely fantastic, extremely helpful, and executed their job position(s) above and beyond any human capabilities regarding customer service, I appreciate the service with Pella, & Pella sales rep. Heath is always stellar on all ordering, great input, feedback, and knowledge...Thanks BrianKane Construction LLC

We are delighted with our new windows. Thanks to Bernie they were delivered in a timely fashion. We now have a warmer upstairs than ever before!

I am very pleased with my new Pella sliding door and the installation process. The sales rep was very thorough in his explanations and the installers where very efficient and professional. All in all, the service was excellent!

Our new Pella windows are wonderful. We worked with Heath Howe, and his knowledge about Pella products was very helpful. He was great to work with and his professionalism made our project an easy process.

As a property manager it’s imperative when we order replacement windows that they are correct and received on time. Pella provides just that and to match they have exceptional employees. Bernie is professional, personal and friendly along with Chrystal and Jerry.

Overall, I had a great experience with Pella! The quality of my windows are great thanks to Matt Riordan. Jerry and Bernie did an excellent job assisting me with my delivery service as well.

We have used Pella of Annapolis (KC Company) for over two decades now in our new construction homes. Our current sales representative, Heath Howe, is amazing. Heath has xtensive knowledge of his products and is very responsive.Additionally, the customer service that they provide is wonderful. Heath and his admin support, Concetta Sipes, are invaluable to us and our clients.Highly recommend!!!

EVERYTHING...from showroom to measurements, estimates, purchase and installation was fantastic. The install team could not have been better and the sliding doors are great: nicer, quieter and now warmer!! Thanks Pella Team!!

I have had a great experience with the staff - Jerry, Bernie and Chrystal at Pella windows. My product is coordinated and delivered without a hitch and will continue using Pella on my construction projects.

Had a bunch of old windows in the house replaced by Pella. The whole process was extremely professional thanks to Heidi, Jerry & Berne. I would happily recommend them based on my experience.

Everything was very positive. Installation was excellent, window quality (Pella 250 series vinyl) is good, and price was reasonable.

My dealings with Pella regarding an installation of fifteen custom windows was more than professional. My salesman Mr. Heath Howe, not only measured each window but consulted with my contractor concerning their proper installation. Excellent

Richard & N60C was very professional and explained everything to me and my mother!

Richard and Mark did a great job.

I called twice to have someone come out to put on storm doors and no one called me back. I cannot recommend this company if they refuse to exemplify professionalism and courtesy.

This is the second time I have purchased Pella wibdows and am highly pleased with the windows. A quality product at a fair price. Cant say enough about the installation crew. Mr Yi and his team are number one. A very professional crew providing outstanding results . Overall rating .........Excellent on all accounts

The women at Pella from my sales rep Heidi, Lori and Bernadette in delivery are all superb!!! I love my windows from Pella.

Heath has always been responsive to me and flexible to meet my customers. I will continue to work with him on our projects

From the salespeople in the front like Linda & Lynn, to Bernie/ Chrystal in delivery to the guys in the warehouse, youll find a friendly, courteous and professional atmosphere

From shopping to installation everyone in the process was extremely professional and courteous. However, upon arrival of my order of 11 windows, a sliding glass door, and a new front entry door, 3 windows were the incorrect color and 3 windows arrived at the factory, but could not be located.Moreover, the sliding glass door that replaced my original 59-inch glass slider opened 5 inches less than the original. The opening of the door is only 23 inches now. Passing through the door while holding anything will prove to be difficult. The fact that I was going to lose so much space to walk through my slider was never communicated. In fact, I was told that I would have more glass to look through while I actually have less.I am currently in talks with the company to remedy the aforementioned issues and will update accordingly, however, estimates of when the job can be fixed/completed are currently 3-4 weeks.

Thanks for helping us along the way. Couldnt be happier with the salesman, the high quality windows and the fabulous crew. Thanks

Working with Bernie in your delivery department is a breath of fresh air, great quality service and Pella delivers a great product.

Amazing experience with Heath Howe. He is incredibly knowledgeable about the product, very thorough and personable. Pella has a true gem in Mr. Howe.

Been working with Pella for several years. Great product, employees and it’s been great working with Bernie to coordinate my deliveries.

Easy to set up an appointment, and sales person was very friendly and knowledgeable about the windows. I placed an order the same day!

It was great working with Bernie and Jerry scheduling my deliveries. Will do business again.

Have done business with Pella Windows for years. Heath Howe handles our account in a timely and efficient manner.

Great product - terrible customer service. Ordered door with salesman. 2nd Pella rep measured for my new door a few days later. On installation day on a weekend, Annapolis Pella did not show up, they failed to scheduled an install crew. On the 2nd install date Pella arranged, Pella had to cancel 48 hours before install because they didnt have what they needed to install the door. When it finally arrived, it didnt fit but the installers didnt know until they were 90% done the job. Salesman was unresponsive to emails and phone calls. After several more weeks, the correct door arrived. In all getting a single new door took several months, way too long. Salesman was never heard from after the initial meeting. Pella offered $250 as compensation. Poor customer service throughout the experience.

As an employee and consumer, I can 100% attest to Pellas standard of quality and detailed craftsmanship of our products. Aug 2018 I purchased a couple of our Designer series doors and Proline windows for my home. Heath, Larry & Jeff Roeder assisted me on the sales end and I worked with Bernie to schedule and finalize my delivery. No regrets!

I recently replaced my studio windows with Pella and I couldn’t be happier. I appreciate all Bernie’s assistance, very polite & professional.

Bernie is a big help as it relates to deliveries and rescheduling when I encounter delays. My rep Heath and his staff are great 👍

Philip W. provided excellent service.

Bernie provided awesome prompt service. This company stands by their products.

KC Company (PELLA) did a great job with my patio doors. I had 2 sliding doors replaced with new PELLA patio doors. My sales experience with Sheehan was exceptional and the installers did a fantastic job. I am 100% satisfied and recommend this company highly. If you need replacement doors or windows give them a call, you’ll be glad you did. I obtained 4 estimates before choosing PELLA & KC Company. Their price was very fair and competitive and the PELLA products are great. I’m very happy with my purchase.

First Class Experience at back of the flight price (analogy)..... Im an avid remodeler. Ive NEVER had such an amazing job done on any project on any of my familys homes including my rental homes. I had heard of PELLA before, but I figured they were gonna be the most expensive out of the majority of companies I had received quotes from. To my surprise, they were right in the middle. They had 7 product offerings. 3 Wood 3 Vinyl 1 Fiberglass.I chose a Vinyl offering, but will be keeping this home in our family and will be having one of the wood offerings in our new home. Thanks again PELLA. See you again soon!

Great door and workmanship. Installers are first rate.

Friendly and knowledgeable. Would use again.

Excellent product, well coordinated installation, professional installers

Working with Heath, Jerry and Bernie has been a pleasure!