I’ve only had a good experience here once. Every other time I’ve been here the customer service has been non existent, no one wants to help and they’re poorly staffed. You get told one thing on the phone and another when you come in. I’ve been here when the manager didn’t show up on time to open, and the. Started yelling at his employees when he got there which was very unprofessional. Tonight I called because I needed a tire replaced and was told I could bring my car in. Once I got there I was told they didn’t have time to do it so I went elsewhere (Mavis right by Menards) and had a super experience there. Needless to say, I will not be back.

First off website says they open at 7am however no one showed up until 915am. The worker then tells me my boss says he was tired so they will show up at 9am. Mind you it opens at 7am. Then the worker taking care of me looks 100 percent not ready for work and says he has to go change. They take my order tell me 30 to 40 minutes to change tires. Two hours later not finished. This is the most unprofessional place of business Ive personally encountered. Many clients here waiting are experiencing the same whether they leave a review is up to them but many complaints are being made by all. Horrible to say the least.

DO NOT GO HERE! Been here in the past and it was okay service. Went there two weeks ago 1:30pm on a Monday, 5 cars lined outside we were told to wait til 3pm because theres nobody working. Called them again today spent 40 mins on phone called several times and no one in automotive is working again. Im pretty sure there are employees but as far as working employees I dont know. Dont believe me? Go ahead and waste your time.

They were great about get my tires replaced and my oil changed in a reasonable amount of time.

To mich to balance a tire 15.00 per tire

This place should be shut down. They put 8.2 qt of 5w20 in my 4 cylinder that takes 4.8 qt of 0w20 (says it on the cap). After all said and don’t they still gave me the car back about a qt low. “Service manager” is a joke, he clearly doesn’t know anything about cars if he puts the amount of oil that goes in a truck into a 2.5 liter engine. How do you miss the fact that you are putting double in what you took out.

In and out quickly-had nail in tire

I was told there was no cars in front of me i would be in an out it took 3.5 hrs for 4 new tires no alignment just tires . I have many other complaints about my time there but the was enough for me to never return.

They dont take appts-wanted oil change eas told itll take 1hr(saw 5 cars b4 me)..to my surprise it was less than 1hr and the price was great since mt car takes synthetic. Will diffently go there again

Good attitude y help me the guys work there is so nice

I came in at the last min at first i thought I was scrowed Dani and the crew saved me by staying a little late to help me with my tire 👍

Refuse to work with the customer. I asked to make an appointment and was told they are very busy and its first come first serve. I understand; but then dont tell me you close at 7 and but stop taking appointments at 2. Im going elsewhere.

Worse place I know of ! My brake line is broken could be because its a older truck but no one says sorry! Instead some guy with a bald head starts saying we didnt do it. Walmart dont care about people. They shove it to a claims department. But worst of all they know the brakes went out but dont tell you someone could have gotten hurt. Thats wrong on any Count

Waited 30 minutes at Auto Service desk and never got helped.

$58 tires(good deal) $20 tire mount, even tho the rims were off the van already. With fees and everything ended up at $176. They forgot to call me when the tires were done. Then I had to wait inside at the register for 10 mins before somebody showed up. Then I had to wait in the shop for 5 mins for somebody to give my tires to me. It might not seem long, but when you are just sitting there and nobody is around, its frustrating. Will not return here for tires.

Just dont.

Michelle was very helpful with my quote. Great customer service, buying a tire should be this easy. I will defiantly be coming back!

Fast, friendly, inexpensive oil change. Great place

Fast service he wait for 4 tires and install

Great price. Oil change while you shop made it very convenient.

This auto place is the worst. They have the worst setup for how they do things. We walked in the garage and got completely ignored 3 other people walked in after us got helped first. Then when we were finally helped we were told it would be 2 and a half hours before our car was even touched. We wanted a simple oil change. When we told the guy we were here before everyone else he huffed and puffed and started making a big deal about squeezing us in for a simple oil change. He was very rude and very unprofessional. They dont deserve that one star but I had to give them something to leave a review.

I do not understand how service can be so inconsistent at this Antioch location. They either need more people or better organization.

Went to go get an oil change and was told they were booked it was 4:30 p.m. and they close at 6. They had two cars in front of me. I hope management sees this that they are turning down business.

Flat repair, great job, $10.00 wow! Happy!

Always understand staffed and uneducated crew they dont have all the tools necessary

Wamart auto is or of the best auto maintanance shops out there.

Good service n prices

The service was great the staff were great it was an overall good experience

They did a good job. I was Satisfied did have any problems.

Under $20... for a normal oil change. Like.

Cheap and usually fast, but the mechanics dont really know what theyre doing and crossthreaded my oilpan.

Wonderful customer service! Glad I got my tires there!

Leave it to me to pick the day someone doesnt show to work on time got there at 7 a.m. they didnt open the doors until 7:30. Sunday dont even let you know when your car is done you have to keep asking

Bought some Goodyear tires for a Black Friday sale small smith free installation which they tried charging me for told them do not touch my TPMS valve stems when ahead and replace them when I told not to Tried telling me I have to pay for a tire disposal even though I said I was keeping my old tires after arguing with them and talking to a manager finally got it resolved and this is going to be the first and the last time I ever do anything in their tire department

They need to fire all of them. I own my own business I would be out of business in a minute if I had people like that working for me

I called the night before to find out what time the service department would be open, was told 7am. Showed up the following morning at 7:30am to replace a flat tire and no techs on site (therefore no service) until 10:30 due to everyone calling in from partying the night before (4th of July). Extremely unprofessional.

Never answered the phone, not ever.

They did an awesome job!

2 hrs for a tire repair that they caused. When new tires were installed. They broke sensor and never said a word to me

Just bad work

Was here for tires on black friday

Took forever to get new tires installed

They lost our remote to unlock our car. And their manager refused to do anything about it. According to the woman that lost it, there wasnt one on our key ring when we came in.

Great deals

Very bad management

Tires..... boom.....