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CPR Cell Phone Repair Antioch
5865 Lone Tree Way Suite K, Antioch, CA 94531, United States
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CPR Cell Phone Repair Antioch
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Ja
Review №1

Came in and got my new screen for my cracked iPhone within the hour. Alberto personally helped me out and did an amazing job. Best Buy’s geek squad told me to come back in 3 days. Definitely got to CPR for any iPhone repairs.

Ro
Review №2

Went in to have iPhone screen protector replaced. Technician immediately entered information for the warranty repair, selected new protector, and proceeded with replacement. Entire transaction and replacement took about 10 minutes, start to finish, and out the door.

Of
Review №3

So far so good. Well see once the parts get there.Thx

Ly
Review №4

Ive used CPR twice now, once for a laptop screen and once for a phone battery. Theyve been helpful and have great turn around time. Went in on a Friday 2 hours before closing and got everything taken care of in just over an hour. Highly recommend.

Au
Review №5

Awesome place! Originally I went to best buy to see if they would help with my phone repair but they said I would have to get a whole new phone. I found CPR in the same parking lot. They were more than helpful with fixing my phones screen, and very speedy!

Er
Review №6

These guys were able to fix my phone without having to direct me to someone else in another city. Thats what Smart Tech Ready did to me. CPR in Antioch has been very professional and helpful getting my screen replaced and returning my phone to me before the day ended. I recommend CPR over Smart Tech Ready.

If
Review №7

My son breaks his phone all the time this man has saved me at of money and Ive spent aot with him as well but not as much if I went someplace else I can say that with ease... im happy and would recommend to others no doubt.

Ro
Review №8

SquareTrade sent me to CPR to get a broken screen replaced on my S20+, which I like a lot better than sending the phone off somewhere or getting a refurbished one in exchange.The guys at CPR did the job well and on time - same day service. Highly recommend them for insurance work.Allstate, on the other hand, underwrites SquareTrade and they bungled the claim from start to finish. Thats on them, CPR was awesome!

Er
Review №9

Awesome service, totally cool staff. They honored my square trade insurance. Best repair Ive had done with a phone. Definitely recommend here

Br
Review №10

I came here to have the hdmi port on my Xbox Series X replaced after it broke in a freak accident. Ever since they replaced it everything has been running smoothly since and they were able to retain the 4K resolution as well. Definitely recommend going here.

Ro
Review №11

Have brought 2 phones and they were able to fix both of them.

Kr
Review №12

Needed my Samsung Galaxy s20 screen replaced. Called three places. Price was competitive and they actually had the screen in stock. They had it fixed within 2 hours. Thanks so much!

Sh
Review №13

Fast and Easy drop off.Alberto was great, answered all my questionsI’d recommend the place to a friend. 🤗Broken PS4, they are checking it out.Very professional looking place.I’ve always passed the building, I never stopped by until today.

Ry
Review №14

Been coming here for years, faruq always takes care of me.

Fa
Review №15

Very rude people I had to cell an iPhone 7 they offered me 30 with an attitude which is very unfair.I don’t recommend going to this place .

Je
Review №16

The CPR store has always been the best & only option for cell phone repair service. When I got my new phone earlier this year I got a screen protector. Pieces chipped off just pulling it out of my purse. AT&T would replace it for free but Id rather have a reliable one, put on in 5 minutes by the employees of the CPR Store. They never disappoint.

Vi
Review №17

First rate service. I recommend them highly.

Te
Review №18

Great experience at the CPR store in Antioch! Gary was incredibly knowledgeable, friendly, and helpful. They were able to quickly complete repairs on my PS4 and get it turned around to me in no time. I also appreciated how well they managed physical distancing and keeping employees and customers safe. Highly recommend this CPR location and thank you Gary for all of your amazing help!

Ri
Review №19

Knowledgeable, Tackled my problem(Surface) promptly. If needed, will definitely use their services again.

To
Review №20

Great and fast service.

Ka
Review №21

After having so many issues pop up with me activating a new SIM card with a phone I recently purchased, these guys sat with me for nearly an hour and a half and made sure they helped me get my phone activated and ready to go. They called sprint for me and helped tremendously! Made sure I was happy when I left their business. THANKS GUYS!

Do
Review №22

Guy was super cool, good price fast service, perfect, 10/10 would recommend or visit again !!

Ja
Review №23

Great job friendly service

Mr
Review №24

This is the worst place Ive ever experienced in my life the management is terrible I went in there with my phone broken on the side buttons they tore the connection belt. when it was at least connected after finding out that they didnt have the part and then he tears the connection belt on the button and tells me well the phone was broken anyway so it dont even matter and it does matter because at least I could turn it on and off now I cant turn it on or off after base portal connection belt was torn off by CPR they broke it worse than what it was when I came in there its like having a car with a dent in it and somebody come along and make a bigger dent and hit your car that would have left you with more damages and worse off than what you started with. Oh my God I highly suggest not going there they dont take responsibility of their actions

Mi
Review №25

My very first i product, and only one month in and the glass on the face of the phone shatters (I have owned at least 3 Samsungs and 2 Motorolas with no cracks or shatters). I had to get it fixed quick. CPR said I could bring my phone in same day. I dropped it off at 4:30pm (I was provided an amount at this time) and by 5:40pm I received a call letting me know the phone was ready. I went back to get it and the tech, Alberto, was fabulous! He had me look at the phone, he asked me if I needed a screen protector, which I did, the one that was on it didnt survive the break! He even installed it. He was very professional. I didnt check the value button as, if I had to pay this would have been a little pricy, but thank goodness I bought a warranty when a bought the phone, so it was covered:)

Da
Review №26

Extremely professional & polite

Da
Review №27

These guys are amazing! My hard drive went out on my PS4. Turned it in to them and got it in a matter of a couple days. Running brand new like nothing happened! Cool guys with great energy and even better work ethic. Thanks for saving my quarantine guys! And thanks for dealing with my millions of calls!

Ke
Review №28

Brought my computer in an hour and 30 minutes before closing and the wonderful and knowledgeable folks at CPR managed to fix it within 4 hours (I got a call from them 2 hours after they opened the next day saying that it was ready for pick up).Very impressed with the speed, kindness, and professionalism of the staff. The gentleman at the counter told me what caused my device to stop booting up in great detail, which I really appreciate because I now have an idea of what I should be looking for in case it ever happens again.I definitely recommend CPR to anyone who is on the fence about seeking expert help with their devices! You wont regret it.

Gh
Review №29

Came in with my s8+ that had a cracked screen. Very knowledgeable staff, had my screen replaced within a couple of our. Love the new setup because of Covid. Staff is very friendly and helpful. Will use them again and refer everyone here.

De
Review №30

Awsome went there to get somthing fixed it was done in a couple days

Ri
Review №31

Great place to get your phone fixed. John did an excellent job of helping me out with my cracked iPhone.

Li
Review №32

These guys were really great! Affordable, reasonable, friendly service, answered all of my questions. Will go to them again if I need repairs.

To
Review №33

Needed a new battery and screen protector for my S-8 cell phone.Called, went to store, friendly skilled technicians. Left the phone and about 3 hours later it was ready.Fast service, great price, HIGHLY RECOMMENDED!

Br
Review №34

Great service, very professional & insightful

As
Review №35

Very attentive, knowledgeable, and ready to help.

Ma
Review №36

Everyone is so nice! I Food is Great! One of my favorite Places.Would Nations ever consider making Gluten Free Desserts? That is what I miss the most about Nations. For medical reasons cant have regular flour .please let me know asap.

An
Review №37

They stoled my sd card and ruined my battery i had to replace my battery and lied about it all including touch screen saying they couldnt use my glass screen cover unless it had touchscreen under the glass. So in other words they wanted more money! And i can never replace the pictures i had of my grandfather that has sinced passed😭

Ro
Review №38

The manager was very rude to My wife when she dropped off the phone because she forgot to put a mask on. you dont have to be rude with people during these times I had to go down there and Im going to go down there again and talk to him and he needs to apologize to my wife for being rude

Ca
Review №39

I have been having problems with my Phone for months. Went to ATT store several times and of course they wanted me to drop a grand on a new phone. Dld not want to fix mine. Bad service at Att. Decided to take to CPR Repair. OMG what as difference. Didn’t want to sell me anything just wanted to fix my problem. THese people invented service. My phone was repairable however these people were so professional I decided to buy a phone from CPR. What a difference. I will not go back to ATT for anything. CPR is my new go to phone store. Thanks guys I love my new iPhone.

Ch
Review №40

This is not my first time getting my phone fixed at a repair shop. And I have to say, the crew here is great. They fixed my phone quickly and at a great price!! A much better option compared to buying a new phone from my carrier. They fix my phone with high-quality parts and it looks brand new!! Will definitely do business again!! Thanks guys

Ta
Review №41

I came with my screen shuttered by my laptop and no hope. Guys here are very helpful and got my phone back to me ever earlier than promised. Thanks

Ta
Review №42

Service was really fast. Got my phone fixed the same day. Needed a simple battery replacement and went back 2 hours later for pickup after running errands. Excellent store with a great price thank you!

IT
Review №43

The manager decided not to give me a refund after he found out I had gave him a good review. And they claimed to fix my pc and recover all the files on my pc even thought my files where never lost and that my main drive on my pc had been corrupted

Ga
Review №44

Listened to my problem and fixed phone quickly

El
Review №45

Same day fix of my shattered screen. They got me in and on my way lickety split!

Ka
Review №46

Professional, friendly and good pricing. I would recommend and would use them again. Like the store hours too

ch
Review №47

Excellent staff, professional, funny, and knowledgeable. FAST AND AFFORDABLE STORE, I crack my screen at least 7x a year so Ill definitely be back!

Is
Review №48

Went in to get my Zagg screen protector replaced, as the lifetime warranty explains & was helped on the spot. They took care of me with ease & put on the screen protector while I waited. Took my original receipt, but didnt need it. They do charge a small fee but its about the same as paying shipping fees. And since its on the spot & they put the screen protector on for you, its well worth it! Definitely recommend it.

jo
Review №49

Worker threatened to call the cops because I wanted to speak to his supervisor. Acted in a very un-professional manner. See picture for full encounter description.

Gr
Review №50

I hate leaving any kind of bad review but feel compelled to do so here. I have lost confidence in the abilities of this store. I came on the good recommendation of a friend. I wish I hadnt.I brought my Surface Pro 3 in to have the screen and battery replaced April 4th. Was told they needed to order the parts and would have it ready for me in a week. No problem! Almost 2 weeks went by and no call from the store. When I called at first they told me that my screen turns on but the touch doesnt work after replacing the screen. Then was put on hold and then was told MY Surface wouldnt come on after they replaced the parts. They told me they would replace my computer with a NEW one. I was a little annoyed by this fact but appreciated they are willing to replace the unit. I was told it would take about 3 days to come in. No call after a week so I called them. Was told it was in. Went to the store and was presented with the replacement which was NOT new but refurbished. I can understand why a refurbished one was ordered but was told I would be receiving a NEW replacement. The replacement was very scratched up upon looking at it. Not a huge deal but not the condition mine was in. When I turned it on it was NOT the correct specs of my Surface. It was an i3 instead of an i5 processor. The gentleman at the counter went to the back and was gone for about 5 minutes and came back telling me they had to take apart my old one to confirm that I did in fact have an i5 processor. Then he tells me that the company must have sent them the wrong one. How would he know this if he didnt know what was in it to begin with and had to confirm by pulling mine apart.Im very frustrated at this point and then told they would rush order the correct Surface for me and would be her in 2 days. They assured me they would call me when it came in 2 days. I called 3 days later and was told it will take another 3 to 4 days to come in. The lack of professionalism is incredible. Everyone I have dealt with there has been courteous but doesnt really seem to know what they are doing. I would give 0 stars if possible. I have now been without my computer for almost a month since I was suppose to pick it up. I truly regret bringing my Surface Pro 3 into this store! I hope this review can help any who are thinking of taking your computer in!

Ja
Review №51

I got a question can you fix a xbox one hdmi port

Ca
Review №52

My youngest dropped my cell phone during the .0000001 seconds I had it outside the case and the screen was totally broken. A quick visit to the store and I had it replaced in less than an hour. The tech was super friendly, knowledgeable and helped me get on my way.

Ri
Review №53

Outstanding customer service and very friendly! Took my laptop here because it was running real slow. After a couple of days, got it back and it runs very fast now. Evidently, we had Malware. We are protected now. We considered taking to Best Buy but they wanted too much to just look at the laptop. Happy we found this place. John and Armando were great.

Cl
Review №54

Five stars are not enough. These guys gave me a fair estimate, ran their diagnostics and delivered all agreed upon work ahead of schedule. I highly recommend.

Er
Review №55

Took my phone into the shop yesterday because I dropped my phone and shattered the glass on both the front and back. Faruq helped me out, gave me a quote and a reasonable price and recommended I get a screen protector and case after the repair because lets face it, phones nowadays are completely glass. The repair was done in the same day, since they had the parts. I left my phone with them and gave them my contact information and they called me as soon as they finished and I picked it up.Great Work!

Jo
Review №56

They did a great job, were professional and responsive but had to order the part (screen for a pixel 3 xl) so too a few days.

Ka
Review №57

Faruq’s ability to answer my complex questions about my equipment and service in drop of the hat made me appreciate his vast knowledge. He is like a supercomputer with great personality and charm. I will Definitely recommend him to all my friends and family to go to him or their troubleshooting problems.

Ri
Review №58

First time customer and I must say the service was great and honest. Very professional and quick.

Ja
Review №59

Good and fast service, they got my new screen done in about and hour or two. The only things I didn’t like about the screen were that it is a little darker than usual, and the 3D touch isn’t as easy to use. Other than that, I would recommend if you’re looking to buy an inexpensive phone screen repair.

Pa
Review №60

We leave our phone for 2hrs to find out that they dont have a battery for it.

B
Review №61

It’s my 2nd time going and each time the staff is friendly, friendly and knowledgeable. This time the store manager was there and he helped me and was able to provide great service. Great job!!! Thank you. Will recommend CPR.

BR
Review №62

Had to replace my screen protector on my old iPhone 6. They immediately replaced and on my way in about 5 min.

ge
Review №63

Faruque was very helpful and presented great customer service, what I really appreciated was the on time delivery

Mi
Review №64

CPR tried 3 times and failed I brought it over to Verizon they were able to put the new screen protector on first try perfectly.

Br
Review №65

The gentleman that applied my screen protector to my curved screen did an absolutely amazing job! He was quick and efficient! No air bubbles ot lifting! Very Happy with the service! I highly recommend this place!

Ro
Review №66

I have never had to get my IPHONE repaired I didn’t get over there until 2:00 PM and there were several people there, the kid behind the counter quoted me $120. to replace the screen for a IPhone 8Plus but it was gonna be a couple hours so I told him that I would be back tomorrow and pick it up. I got about two blocks away and then my phone rang it was CPR informing me that they had fixed the phone, I was just floored by that, they have my business when I have to have repairs done.Ron😎✌️

US
Review №67

Nice, clean place, friendly staff, quick, they gave me an estimated time and were done before that. Do great work. Nothing poor to say about this place and these gentlemen.

Ci
Review №68

There were courteous, very helpful and knowledgeable. I would patronize them again in a heartbeat...Will be sending customers your way. Thank you CPR!

Mo
Review №69

These guys went overboard to retrieve data off my broken Pixel 3XL! After numerous varied attempts replacing hardware from another old phone they were able to get my data backed up to a usb drive!Thank you!!! 🙏😊

be
Review №70

Excellent customer service. Faruq was kind and knowledgeable. He patiently explained everything. Definitely will be coming back and recommending this spot

Da
Review №71

I had CPR Cell Phone Repair Antioch come to my residence to repair the major crack I had to my Samsung GalaxyX8 Phone. The Technician was very professional and Knowledgeable & took pride of making sure I was satisfied in the service. He also went the extra mile to answer any of all questions I wanted to know more of about my phone, He gave me tip top service. I will recommend CPR Cell Phone Antioch to all my friends & family. Thank you!Darryl Taylor

Ch
Review №72

Great service and did a great job on my phone. Gary was a big help and a great employee👍🏼

De
Review №73

These guys were greatOn the phone asked the right questions so I did not waste a tripDrop off and pick up no problems...prompt, friendly and pricing was great

Ni
Review №74

Staff was rude and unhelpful and couldn’t even properly fix my phone DO NOT GO HERE. For reference I got my iPhone screen replaced

D
Review №75

Took a little to long to fix, Im sure they had a ton of other jobs, but Im surprised there wasnt a next day or 2 day shipping. But other than that they did a great job.

Ar
Review №76

Best customer service provided after getting no answers from other computer locations. CPR went out of their way to ensure my computer was fixed. Thank you CPR!!!

Ma
Review №77

So there’s a guy that works there named Faruq. He is genuinely polite, goes the extra mile to inform you about what the problem can be and has a great sense of humor. I totally recommend this location for any devices that needs any repairs. Thanks again for helping me out Faruq!!

Je
Review №78

I just called to see how much it would be to fix my charging port on my phone. My phone cost 150$ brand new. The repair is quite simple, I just dont have the equipment. But still fairly simple. They want 130$ to fix a 150$, 2 year old phone. I can buy a better, newer phone for 20$ more than they want to fix my old one. Cmon...really?

L
Review №79

Took my daughters cell phone into the store on Friday because she dropped her cell phone and shattered the glass. Faruq helped me out, gave me a reasonable price and recommended I get a screen protector. The repair was done in the same day. I left the phone with them went to work. as soon as they finished Faruq called me and told me the phone is ready and I can picked it up.Thank you.

Ma
Review №80

I had my Samsung Galaxy S8 screen replaced by Gary and he did such an awesome job. I went through Asurion insurance through Verizon to have it replaced, which sadly they wont go through at the end of the month anymore so if you have Asurion and youre thinking about getting your phone fixed, do it before December! Im not sure what other insurance they will cover after that.Anyhow, so Ive had the glass replaced on this phone before, not by CPR, and the dude did a terrible job. He was really rough with it, scratched some of the paint off, and I didnt realize it at the time but he got dirt inside of the front facing camera. One of the only reasons I upgraded from the S5 to the S8 was the cameras were amazing. Needless to say, I was bummed but just suffered with it for almost two years. Gary helped me clean off my new camera, told me everything he was doing before he did it, asked for consent before doing anything, he asked if it was okay to even put his bag on the table. He made me feel like I had a lot of control in the situation which is just amazing customer service. My phone is like brand new and THE CAMERA, oh my front facing camera. Look at what I was dealing with and what I got now!! Thank you Gary! 😭

To
Review №81

I went there to get a new battery for my Samsung Galaxy S-7. Unfortunately, the battery was not in stock and they could not take a down payment over the phone. So I got in my car and drove the 45 minutes to their store in Antioch/Brentwood. The clerk quoted me $121.48 as he had to add the back of the phone just in case it broke when they opened it up. I put $60 down. They called me yesterday, Tuesday, that the battery was in and I told them I couldnt make it back until Saturday, so they said they would hold it for me. Well, I was off early today and headed on out there. the same guy was there and told me another technician would be in soon. I walked around the shopping for about 30 minutes and went back. It was ready! The back survived, so that was $30 less. it cost me $88.70. Good service, only drawback was that they couldnt take the down payment over the phone.

Ri
Review №82

Very professional.

Ha
Review №83

Great customer service and they fixed my Samsung back to new condition. I would definitely recommend them to people with their electronics needs. Way to go guys!

Je
Review №84

Faruq was very professional and friendly. Excellent service to replace the battery on my Note 8 in less than a hour. Will recommend, I will use the next time

St
Review №85

Quick, polite and consistent service. Have had several screens replaced on Apple products and I’m happy.

Da
Review №86

I needed my iPhone X fixed and as I was walking by the store so I stopped in and asked if they would be able to fix water damage. I explained my situation that the phone fell into the water and even though I fished it out quickly, I couldn’t get it to turnback on. Lucky for me Faruq was very helpful and told me that he could have back within a couple of days. Not only did my phone come back to life but it also needed a new screen, which was fixed too. Thanks Faruq and CPR for taking care of me!

ME
Review №87

Good job.

Da
Review №88

Excellent hardware and service!

Sw
Review №89

Super helpful and honest.

Ed
Review №90

Customer service was amazing! May I suggest, if possible, that the customer service representative at the counter inform the customers that this is not a Samsung authorized dealer or post it somewhere.

K
Review №91

Very affordable, fast, and honest. Quality service and great people. CPR in Brentwood/Antioch, near Lone Tree Way.

J
Review №92

Fixed my issue with a Warranty Issue on my Zagg Screen Protector replacement in less than 5 minutes. In and out in less than 5 minutes, courteous employee interaction. Just what Customer Service should be.

To
Review №93

Benny, We appreciate your opinion. However, you must not have your facts correct. Such a difference in pricing leads me to believe that you did not describe your issues correctly or misheard what you were quoted. Most new phones, nowadays, cost over $500 for free retail value. $150 to fix a cracked screen is not unreasonable if you expect a quality repair on an expensive device. I know that the pricing here can be $45 if you provide your own part. Next time, please only review IF you have actually used the service.

Dr
Review №94

My insurance covered my cracked screen on my Note 8 and sent Gary to my house.On timeVery respectfulQuickSkilled technicianWill use again

Ma
Review №95

Great service very friendly

Ka
Review №96

Whoa!! Absolutely astonishing service. Just per chance i had asked if they could repair my PC.John and John were great. My PC is like new.BIG THANKS TO CPR AND JOHN AND JOHN.

Co
Review №97

Great place!!! Very clean!!! Marc and John were wonderful, professional and very helpful. I’m an Uber and Lyft driver and came in an hour before closing and they still helped me out...John and Marc you guys are the best thank you for fixing my cracked screen :)

An
Review №98

After being told by two Sprint Repair Centers that my screen couldnt be fixed (it was badly damaged) and everything on my phone was lost, I decided to try CPR. I went into the store expecting them to tell me the same thing but they looked at it and said no problem it would take about 2-3 hours. I now have my phone and all my photos... it wasnt cheap (more than an insurance claim) but the end result was worth every penny. Thank you, CPR. Moral of the story... BACKUP YOUR PHONE!

ro
Review №99

Phone worked fine when I dropped it off just had a cracked screen. The phone was fixed the same day! That part was great, unfortunately when I went to turn the phone on it didnt work anymore . I was then assured I would have a phone by monday. This is where the customer service went downhill. The same guy that when I dropped it off who told me I was the first in line, no wait, phone will be ready the same day. Just kept trying to come up with one excuse after another to not give me the phone. First he says something is wrong with the thumb print sensor that needs to be fixed. Thats not what I brought the phone their to be repaired for.. did that damage also happen while the phone was their I dont know. He apologizes for the inconvenience says he was going to call. Not sure how he would call me my cell is my only number. I say its fine Ill take the phone anyway. Then the guys says its not charged and he hasnt checked it yet. So I ask him to plug it in and check it. Now Im inconveniencing this guy. He tells me he has other people that also need help. Which is fine whatever Im not trying to be pushy but I was told my phone would be ready monday. So sorry to cause you guys so much trouble Ill make sure to take my business elsewhere next time.

Sh
Review №100

Have been there several times. They always nice and very professional. Will use again. Thank you CPR.

Information
24 Photos
100 Comments
4.4 Rating
  • Address:5865 Lone Tree Way Suite K, Antioch, CA 94531, United States
  • Site:https://cellphonerepair.com/antioch-ca/
  • Phone:+1 925-237-9940
Categories
  • Electronics repair shop
  • Cell phone store
  • Computer repair service
  • Electronics store
  • Mobile phone repair shop
  • Screen repair service
Working hours
  • Monday:Closed
  • Tuesday:10AM–7PM
  • Wednesday:10AM–7PM
  • Thursday:10AM–7PM
  • Friday:Closed
  • Saturday:10AM–7PM
  • Sunday:10AM–5PM
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